Reviewed for

Insurance and Protection ( 2 )

Pensions ( 34 )

Equity Release ( 1 )

Retirement income (annuities, drawdown) ( 23 )

Investments and Savings ( 54 )

Pension Transfers - Non Specialist ( 6 )

Inheritance Planning ( 24 )

Long Term Care ( 1 )

Pension Transfers - Specialist ( 4 )

Financial Planning ( 14 )

Financial Mentoring ( 1 )

Reviewers' assets

£500k+ ( 17 )

£200k - £500k ( 11 )

£100k - £200k ( 4 )

Up to £50k ( 3 )

£50k - 100k ( 3 )

( 2 )

Client reviews

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We felt we needed professional advice in managing our various assets as we started to plan for our retirement.

How has Robert Ayley helped you?

By first understanding our goals and then providing suggestions for how we might maximise the possibility to achieve those goals. Discussions are open, educational, beneficial and have helped us to confidently look forward to retirement.

Have you seen the outcome you were hoping for?

So far yes but as ever the future is unknown. For this reason we regularly discuss our financial situation with Robert and political/economic developments that might affect it.

What could they have done better?

Nothing to suggest

Robert's reply

That is super feedback Richard. Thank you very much indeed. Rob

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Many years ago I became more involved in Company Pensions and realised I needed additional support as I was not totally competent. A friend recommended someone but he was moving to Scotland and offered his business to Robert.

How has Robert Ayley helped you?

Robert has always been available and has shown us the right way to deal with our pensions, his ability to listen and advise has been the main reason we have stayed with him. He is very knowledgeable in the investment field and has been invaluable in finding and moving our investments to the best deal.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Not much more, we are totally satisfied

Robert's reply

Really great feedback Nigel - thank you!

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed help in consolidating various investments to provide a good income into the future.

How has Robert Ayley helped you?

Robert has the ability to explain the complex (to me) world of investment and drawdown in a friendly, very understandable, but professional way.

Have you seen the outcome you were hoping for?

So far, so good. Currently steering through the latest stormy (World and UK)financial situation.

What could they have done better?

Nothing I can think of.

Robert's reply

Hi Paul, Thank you for the really positive feedback. Rob

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Sussex

What were the circumstances that caused you to initially look for an adviser?

As a single lady after a long marriage I needed advice on how to proceed with my pension and investments.

How has Robert Ayley helped you?

Careful consideration of my circumstances and advising me .

Have you seen the outcome you were hoping for?

Yes I have . I feel confident in all we have discussed together.

What could they have done better?

Nothing that I bbc am aware of .

Robert's reply

Thank you Sue - your feedback is greatly appreciated. Robert

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement age and wanting to ensure that I had sufficient funds to be comfortable.

How has Robert Ayley helped you?

Initially helped cash in an endowment and then reinvested it to give me an income and also save me the monthly payments. Once I retired I began to make monthly payments into an investment portfolio at a risk level I felt comfortable with. He continues to provide understandable information about the whys and how’s of performance of investments, trends etc in a way which is personalized to me.

Have you seen the outcome you were hoping for?

The returns in the short term have not been as good as hoped but I understand the reasons (pandemic, Ukraine, high interest rates, some of my investments are in fixed interest bonds). Nothing to do with poor advice.

What could they have done better?

I’m more than happy with the service I receive.

Robert's reply

Thank you Liz, it is very rewarding to receive that feedback.

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I was concerned my pension was not growing at the rate I had hoped so my father recommended Robert as he has been a client for many years and was very pleased with the results.

How has Robert Ayley helped you?

Robert took my pension pot having given sound advice on what not to move. The first 6 months with SJP were spectacular, but Robert cautioned about expecting the same every half year, sage advice from a man who has earned his place in the industry.

Have you seen the outcome you were hoping for?

Yes, my pot grew better than expected considering the market. I am now getting sound advice on my future plans.

What could they have done better?

Robert can't really have done more. Communication was a little sketchy during covid but this was to be expected.

Robert's reply

Hi Clive, Thank you for your generous feedback.

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Pension strategy and inheritance planning

How has Robert Ayley helped you?

Structured funds and advised on withdrawal strategy

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

All issues fully covered.

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

The need to plan for retirement, and assistance with inheritance planning.

How has Robert Ayley helped you?

Robert has consistently given excellent long-term advice in a way that was easy to understand, with clear explanations for the advice that he has given.

Have you seen the outcome you were hoping for?

Yes. I continue to benefit from income from my capital now that I have retired.

Repeat review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert has steered my finances through booms, busts, a pandemic, and war. He has done this with professionalism, understanding and friendliness. He is thoroughly recommended.

Repeat review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

In a turbulent market we happily continue to follow Rob's long-term advice to keep the investments that we have. He sometimes recommends a small change such as a rebalance. His annual report is comprehensive and provides us with all the information we need. If necessary he is a call or email away.

Robert's reply

Mike, thanks for the very positive feedback.

Review from verified client

February, 2023

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

I needed expert advice re investment and inheritance tax planning in an increasingly complex financial environment.

How has Robert Ayley helped you?

He introduced me to a very good broker.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Not much.

Robert's reply

Thank you for taking the time to offer this Ian feedback - much appreciated.

Repeat review from verified client

January, 2023

Overall

Advice

Service

Value

Based in West Sussex

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Approximately nine months.

Robert's reply

Thank you for the really positive feedback Susan.

Repeat review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Having retired 1 year ago our immediate financial goals and lifestyle have changed. Whilst our historical relationship with Robert enabled us to prepare for this moment, we also required Robert’s input to smoothly manage the transition.

Repeat review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert helped me to find a life insurance provider after mine ran out. The policy he found suits me well and is cheaper than my last one.

Robert's reply

Dear Lindsey, Thank you so much for taking the time to add a review. I am pleased we meet your service expectations Best regards, Robert

Review from verified client

December, 2022

Overall

Service

Advice

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed professional advice after my previous adviser passed away

How has Robert Ayley helped you?

With advice on trust funds etc.

Have you seen the outcome you were hoping for?

Yes, until recently!

What could they have done better?

Probably nothing as recent losses were out of his control

Robert's reply

Dear Val, Thank you so much for taking the time to add a review. I am pleased we meet your service expectations - even if markets cannot at the moment! Best regards, Robert

Repeat review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Yes Robert give me personal guidance in completing HRMC on line documents.

Robert's reply

Hello Richard, Thank you for taking the time to provide a review. As always this is very welcome. Best regrds, Robert

Repeat review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

On-going advice and answering of questions and concerns

Robert's reply

Dear Paul, Many thanks for taking time to add your valued feedback here. Many thanks, Robert

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Following a sudden bereavement, a trust fund was needed for the young beneficiary.

How has Robert Ayley helped you?

He was sensitive to our needs, we didn't have a clue as to how to proceed and Robert gently asked his questions before coming back with a suitable vehicle for our needs. He explained everything in great detail including his reasons for his results. Everything anyone could ask for given the nature of our predicament.

Have you seen the outcome you were hoping for?

Too early to answer yet.

Robert's reply

Hi Sara, Thanks for the lovely feedback you posted. Such makes my job feel very worthwhile. many thanks. Robert

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needing long term investment advice

How has Robert Ayley helped you?

Tax efficiency Understanding investment options

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Robert's reply

David, Thank you for your review - it is always pleasing to receive feedback. You and Kate are a pleasure to work with. Best regards, Robert

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed expert financial advice to support my mum who has sadly had to move into a care home. Rob was recommended to me by a close family friend.

How has Robert Ayley helped you?

Rob's calm, friendly, professional manner and expert advice and guidance is very reassuring. I feel completely confident that Rob has my best interests at heart and gives balanced advice on all options open to me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Robert's reply

Andy, Thank you for your excellent review - your feedback is much appreciated. You and are a pleasure to work with. Best regards, Robert

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed expert guidance in my future savings and pension plans.

How has Robert Ayley helped you?

When the financial world gets a bit turbulent it’s so reassuring having Robert’s calm, professional and friendly support. Over the years I’ve been completely confident in his advice and thoroughly recommend him.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Robert's reply

Many, many thanks for your kind comments Paul.

Repeat review from verified client

August, 2022

Overall

Advice

Service

Value

Based in West Sussex

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert has continued to help and advise me with regards to my investments and inheritance planning and with issues relating to the retirement and appointment of trustees and with the registering of my trusts.

Robert's reply

Thank you for your kind feedback. Lets revisit how my firm is paid for ongoing service.

Repeat review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert continues to provide well-explained advice and information about my financial portfolio. I have been completely satisfied with the results. I would not hesitate in recommending Robert.

Robert's reply

Hi Paul, That is very kind of you and much appreciated.

Repeat review from verified client

February, 2022

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Nearly eight years into retirement Rob continues to offer us his excellent services. Although the last two years have been difficult for investments, we feel that ours have been handled in a very professional, calm manner. Every year we get a comprehensive assessment of our investments. At other times Rob responds to our emails quickly and efficiently.

Robert's reply

Thank you for the recognition Mike.

Repeat review from verified client

February, 2022

Overall

Advice

Service

Value

Based in West Sussex

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

The six-monthly financial summary of my portfolio is very helpful.

Robert's reply

Many thanks Ian.

Repeat review from verified client

January, 2022

Overall

Advice

Service

Value

Based in West Sussex

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

We have discussed inheritance planning mainly around trust funds. I am still undecided and would like to talk about alternatives.

Robert's reply

Thank you very much Sue. Of course we can keep the matter under review.

Repeat review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert’s calm, knowledgeable and professional approach to the investment horizon has been particularly reassuring through the volatile times of the last two years. A clear and defined understanding of our investment goals combined with open two way dialogue has served us well through this difficult period and reinforces our complete confidence that Robert is the right Financial Advisor for us.

Robert's reply

Thank you Richard and Wendy - we have done some good work together.

Repeat review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert is always on hand to answer any questions I have about my pension and about other financial topics too. This has included the pros and cons of buying property, changing job, issue with HMRC and many others. He always get back to me promptly and gives me whatever time I need.

Robert's reply

We always do our very best and it is lovely to receive your generous feedback Lindsey.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Investment

How has Robert Ayley helped you?

Thorough attempt to understand life objectives and attitude to risk to recommend the best options.

Have you seen the outcome you were hoping for?

No however this was because of me being too busy not because of the adviser!

What could they have done better?

Nothing really.

Robert's reply

Iza, I know I how busy you are so that's really kind of you.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I had my funds scattered across different banks and building societies, I was aware that I wasn't getting the best return but didn't know how to safely improve my situation.

How has Robert Ayley helped you?

He took all my files away to fully understand my situation, a task in its self. He then constructed a plan to move the funds to improve my returns

Have you seen the outcome you were hoping for?

Yes I have, the marketplace has had its ups and down, but Robert has managed the outcome well. Robert has also gone on to advise my family with their financial affairs and they are equally as happy with Roberts advise.

What could they have done better?

Not aware of anything.

Robert's reply

Brilliant rating Richard - thank you very much indeed.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Robert Ayley helped you?

Investment of various pension schemes

Have you seen the outcome you were hoping for?

Have only been invested far a short period, but so far ok

What could they have done better?

I personally found encrypted emails cumbersome initially but this will improve as become more familiar

Robert's reply

Thanks Jane - really appreciated. On the encrypted emails - they are not what we would wish to use but in this day and age, one has to take steps to maintain the highest levels of security. For this reason, there is s strict time limit during which such a communication can be accessed. We are always here to assist.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I had accumulated some savings and my partner is already a client and he recommended going through Robert to invest them.

How has Robert Ayley helped you?

He gave excellent and thorough advise on opening up my first Stocks and Shares ISA. I was quite nervous as I had no experience but he helped me understand the risk and reassured me on what level I should take.

Have you seen the outcome you were hoping for?

It’s early days. Currently I don’t think the market is very good but I’m in it for the long haul.

What could they have done better?

I really do not understand the online dashboard at all. Would be helpful to have this explained to me.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I had a lump sum to invest for the above reasons and needed advice

How has Robert Ayley helped you?

He gave me the required advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!

Robert's reply

Val, Thank you for taking the time to leave me a revue - very much appreciated.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I was not entirely happy with the advisor I was using.

How has Robert Ayley helped you?

Robert conducted a thorough review of mine and my wife's finances, expectations and attitude to risk etc. After a short time Robert returned a number of interesting solutions with copious amounts of advice from which to allow us to select a number of options.

Have you seen the outcome you were hoping for?

Yes. We have a number of products which appear to be safe and showing a healthy return.

What could they have done better?

Lower their prices! But you do usually get what you pay for!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

A need to amalgamate pensions and transfer to a better provider

How has Robert Ayley helped you?

Robert offered great advice and helped to deal with the above whilst also suggesting we seek legal advice to set-up a trust and P of A. He also handled some financial matters for my wife in an equally positive way

Have you seen the outcome you were hoping for?

So far

What could they have done better?

I guess only time will tell what if anything could have been done better, but certainly nothing to my knowledge

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I was u satisfied with fund performance and fees.

How has Robert Ayley helped you?

Robert took time to understand our situation and needs and worked very hard to find the right solution.

Have you seen the outcome you were hoping for?

So far so good. Early days but we are happy.

Robert's reply

Thanks Mike - much appreciated. Enjoy the rest of the weekend.

Repeat review from verified client

August, 2021

Overall

Advice

Service

Value

Based in West Sussex

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert has helped me with inheritance tax planning and with restructured my investments so that they will work in my best interest moving forward.

Robert's reply

Always a pleasure Mary.

Repeat review from verified client

August, 2021

Overall

Advice

Service

Value

Based in Kent

This review is a follow-up review from a client who left a review previously.

How has Robert Ayley helped you since your last review?

Robert's advice and reassurance was invaluable during the financial market ups and down of the past two virus affected years.

Robert's reply

Thank you Paul - its been a testing time for everyone and I think it has validated the need for advice.

First impression from a user who is not yet a client

May, 2021

Overall

Please provide a brief comment about your experience with Robert

Robert is very approachable but 'non-invasive', with a strong focus on customer service and relationships, which is spot on. Never rushed, always patient and taking the time to answer my most ignorant questions - no matter how basic. I have already recommended him to two other investors.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was looking for guidance on pension transfers in the UK and whether it was advisable to consolidate my pensions.

How has Robert Ayley helped you?

He educated me about my pension plans, and helped lay out the best next steps for me to determine what would make most sense for me financially. He was gracious with his time and well-informed.

Have you seen the outcome you were hoping for?

I received the advice I was looking for yes.

Robert's reply

Thank you Anna - pleased I could help.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Inadequate returns on my investments

How has Robert Ayley helped you?

Thoroughly analysed my requirements and attitude to risk, then recommended appropriate investments.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I have been happy with all aspects of the service that I have received.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I’d been managing my own financial affairs until the prospect of funding my retirement amidst the current market and ‘pensions’ uncertainty made me realise I needed an expert ‘second opinion'.

How has Robert Ayley helped you?

Robert provided well-explained, sensible advice that simplified my financial portfolio whilst considerably strengthening it.

Have you seen the outcome you were hoping for?

That was over five years ago and the results have been extremely rewarding. I would not hesitate in recommending Robert for his authoritative yet friendly approach.”

What could they have done better?

I'm totally satisfied with Robert

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Many years ago we knew that good preparation would help provide the best financial outcome for retirement. Our solicitor recommended Robert.

How has Robert Ayley helped you?

As enthusiastic as we were and are, we didn't know the systems or which companies to use. Robert made sound recommendations about which platforms to use and when to change. He has always produced annual reports or more frequently as necessary. Face to face meetings have been invaluable; he always takes the time to explain and answer our questions.

Have you seen the outcome you were hoping for?

Yes. We can relax in retirement and enjoy the fruits of our savings and Robert's skills.

What could they have done better?

We don't know what we don't know. We have always been very happy with Robert's work.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

As a company owner/director I needed to plan for the time after regular income from company earnings

How has Robert Ayley helped you?

Over the past 10+ years with savings and pension advice, and more latterly with investment of the proceeds from the sale of my company.

Have you seen the outcome you were hoping for?

It seems to be developing the right way

What could they have done better?

As an SJP Partner for the past few years now he is not entirely independent, and sometimes I think an independent approach could be useful. However, I am broadly content with the SJP products.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

My old financial adviser was retiring.

How has Robert Ayley helped you?

He has helped me by explaining to me the importance of sensible inheritance planning and helping to re-organise my savings, taking care to explain to me each step and ensure that I understand the benefits, costs etc.

Have you seen the outcome you were hoping for?

Although Robert has been my financial adviser for several years it is only recently that he has helped me to re-organise my investments regarding inheritance planning. It is early days to be able to assess the outcome of this recent planning but certainly his help in the past was excellent and I am confident that I have made the right decision in taking his advice.

What could they have done better?

Am struggling to find anything to write here - Robert has always answered any queries that I might have , quickly, either by telephone or email. I think that good contact is essential and I would perhaps benefit from seeing Robert on a regular basis, a little more often, so that he can reassure me that all is going to plan and remind me of any issues that I might not understand - especially any new laws or tax issues.

Review from verified client

January, 2019

Overall

Value

Service

Advice

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

The excessively low interest rate environment coincided with a significant reduction in our financial commitments. We did not have the time nor inclination to build and manage an investment portfolio so decided that the best, most sensible option was to source a Finacial Advisor.

How has Robert Ayley helped you?

Robert took time to openly discuss our financial and lifestyle objectives and understand our attitude to risk and return. Fees were carefully explained and the theory and benefits of investment diversification covered comprehensively. Robert helped us to take the emotion of the investment process.

Have you seen the outcome you were hoping for?

So far yes. In addition to creating a structured investment plan, we have since moved on to inheritance planning, pension and retirement planning. Complex issues that have been handled ina consistently professional manner.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Financial services is such a mine field that I wanted support from someone who would afford me and my wife sufficient time and make matters simple to understand

How has Robert Ayley helped you?

Robert has supported us both over a 7 year timescale and has provide great support with first class results over this period

Have you seen the outcome you were hoping for?

Yes

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed a long term plan to maximise income from property, pensions and earnings as I was now only working part-time. I wanted to ensure that I had a regular income and that my capital was protected so that I had money left to pass on to my children. As a widow this is of great importance

How has Robert Ayley helped you?

He met with me and listened carefully to what I wanted to achieve and explained the various options in ways that I could understand (being a complete novice in this area). He was at pains to understand the degree of risk that I wished to be exposed to and ensured that the plan heput forward was appropriate and affordable. What surprised me was that my means are relatively modest but he was still able to come forward with suggestions that have made my long term financial situation much more sustainable. You do not need to be rich to benefit from this sort of advice.

Have you seen the outcome you were hoping for?

Yes. Assuming that I see the sort of returns that I am hoping for I will have a regular income from savings to top up my other income. I have already been able to reduce my monthly outgoings by cashing in an endowment (the capital from which has been invested) and so have benefited immediately.

What could they have done better?

I don't really think I could have asked for more - I had a lengthy telephone conversation, a home visit and plenty of written forecasts etc. Some of these are quite difficult to understand - perhaps some sort of "idiot's guide" or glossary might have been useful. But really, that is a very minor point as Robert was very good at explaining what it all meant.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I was receiving financial advice from my bank that met my requirements at the time, the advisor then left the bank, this gave me the opportunity to review the market place. I commenced discussions with another advisor who quickly recommended Robert as he believed his expertise better suited my needs.

How has Robert Ayley helped you?

He started by consolidating my current pensions and ISA’s that improved my earnings and reduced fees. I sold property that I inherited , Robert advised an investment plan that minimised my tax liabilities. Robert has advised how I could establish trusts that has helped me to plan for the future to financially look after people that I care for.

Have you seen the outcome you were hoping for?

I don’t have any concerns with the advice that I have received, I receive regular updates on the performance of my investments.

What could they have done better?

Nothing comes to mind.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I was planning for my retirement

How has Robert Ayley helped you?

Robert helped me to come up with a solution that I hadn't thought about which provide me with the control over my pension pot.

Have you seen the outcome you were hoping for?

It is early days as I have only been invested for 9 months and the market has been volatile during that time.

What could they have done better?

He is excellcent

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Received several sums of money from the sale of my business

How has Robert Ayley helped you?

Advised on investments and pensions

Have you seen the outcome you were hoping for?

So far the result have been good

First impression from a user who is not yet a client

January, 2015

Overall

Please provide a brief comment about your experience with Robert

NEVER GOT BACK TO ME AFTER INITIAL CALL WHEN I WAS UNABLE TO TALK SENT E-MAIL AND LEFT MOBILE NUMBER, OH WELL. KEVIN SHARP

First impression from a user who is not yet a client

October, 2014

Overall

Please provide a brief comment about your experience with Robert

Robert was upfront about not being the ideal person for my issue and helpfully referred me to someone more suitable.

First impression from a user who is not yet a client

October, 2014

Overall

Please provide a brief comment about your experience with Robert

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

His knowledge and research of the market is very reassuring and this allows him to explain the options in laymenÂ’s terms will help you understand the complex subject of financial planning. Our relationship has grown and developed over the years to the degree that I can just call him to get quick over the phone advice that is very comforting, or he will visit for more detailed discussions.

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

Robert planned and executed a complex pension transaction for me. Throughout, he listened to my own requirements and carefully took me through the different regulatory issues and decisions that needed to be made. Everything went according to his carefully constructed plan and I never had any concerns.

What could they have done better?

I have nothing to add. I hope to throw even more complex issues and challenges at Robert as my financial circumstances demand. I will be monitoring the ongoing client management, specifically re DFM performance management.

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

I have found Robert to be approachable, patient and attentive. He is able to de-mystify the complex world of pensions and investments and give considered advice. He responds promptly to emails and telephone calls and has kept me fully informed at all stages.

What could they have done better?

Hard to say as it's early days yet.

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in East Sussex

How has Robert Ayley helped you?

Robert looks at the whole picture and presents his findings clearly.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in West Sussex

How has Robert Ayley helped you?

Professional Solutions was recommended to us by our former financial adviser and we have been very pleased with the professional advice given by Robert Ayley. Professional Solutions has helped us to rationalise and simplify our financial affairs and we have no hesitation in recommending their service.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

The investment advice I have received is relatively recent, so my review is based on my experience so far. Robert gave very clear practical advice, explored all options and assessed these well, and he is professional and approachable.

First impression from a user who is not yet a client

May, 2014

Overall

Please provide a brief comment about your experience with Robert

First impression from a user who is not yet a client

April, 2014

Overall

Please provide a brief comment about your experience with Robert

Charges were not applicable in this instance, but I was immensely impressed with his follow up to my initial enquiry. Fast, and thorough response - happy to recommend his attention to the customer. Will contact again in the future.

First impression from a user who is not yet a client

March, 2014

Overall

Please provide a brief comment about your experience with Robert

Review from verified client

February, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

I worked in the financial industry for over 40 years, however, that does not make one an expert in managing one's own investments necessarily. In Robert Ayley I found a personable, articulate and knowledgeable financial advisor who is always up-to-date on the rapidly changing financial world and any tax implications thereto for his clients. His regular reviews and shared consultation with our asset managers allows a continued oversight of our investments and their performance against our financial objectives. As a result my wife and I enjoy a vital reassuring support and confidence in the planning for our family's financial future.

What could they have done better?

Rob always strives to do things better - so I cannot comment further

Review from verified client

February, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

Financial advice can be complex and to get the best you need to feel at ease with a competent adviser. We like Robert. From the outset his friendly mixture of'small talk' and professionalism has served us well. Either he visits us, or we visit his office, at a time of our choosing. Our emails are quickly answered and paperwork is clearly laid out. We know that Robert has recently completed a course of study to further improve his knowledge and he has kept us informed of important changes about how financial advice has to be provided. As we are about to retire,my wife and I feel best placed to make the most of our financial resources. Also, our two daughters can rely on the same excellent service.

What could they have done better?

We like to be 'hands on' as much as possible when dealing with are investments. We would like to be more involved in the mechanics of operating and transferring investments between funds.

Review from verified client

February, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

The follow up is v good together with support re issues arising from the actions taken. Presentation of information is v good

What could they have done better?

More time wrt the costs and charges involved giving non financially knowledgeable people time to assimilate the information and explanations given. Alternative actions are well covered

Review from verified client

February, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

Robert was introduced to us following the sad loss of my husband's father. Robert was respectful, explained various options and let us think things through. He was always patient when we asked questions and responded in the way we could understand, neither my husband or I understood anything financial so really appreciated robert's calm and assuring approach which he did in language we understood. Robert has visited us at home, been on the end of the telephone and email and furthermore helped both our sons sort their finances out. Robert is always polite, always helpful, finds the best options for us and most of all has a good sense of humour and is someone you feel totally at ease with in your home.

What could they have done better?

In honesty I don't feel there is anything he could of done better, he found us the best option which he reviews and talks to us if he feels we could make advantageous changes.

Review from verified client

January, 2014

Overall

Advice

Service

Value

Based in West Sussex

How has Robert Ayley helped you?

My financial adviser is always available to discuss any issues that may arise with my imnvestments. He provides positive advice if he feels investments should be changed and provides a six monthly summary of the overall performasnce of my investemnt portfolio. He provides a monthly newsletter highlighting key changes in the financial world.

What could they have done better?

He could arrange an annual visit to discuss matters face to face.

Review from verified client

January, 2014

Overall

Advice

Service

Value

Based in West Sussex

How has Robert Ayley helped you?

I feel that my adviser understood my individual situation and needs. I have full confidence in the way my savings portfolio and my SIPP are performing.

What could they have done better?

I receive an annual report and feel that it is also good to meet up with my adviser once a year if possible.

Review from verified client

January, 2014

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

I have always found Robert to be approachable, and to give considered, sound advice, especially during times when my circumstances were changing. His opinion has been invaluable when financial decisions needed to be made, and I would have no hesitation in recommending him to others.

Review from verified client

July, 2013

Overall

Advice

Service

Value

Based in West Sussex

How has Robert Ayley helped you?

“Robert Ayley and Professional Solutions were recommended to me by my previous Financial Adviser who was retiring. Since taking over my financial affairs, Robert has made several innovative changes which have had successful results. He has become a good friend who I trust and who has always had the patience to explain things to me fully so that I have been able to understand his advice and make decisions with confidence. I am very thankful that I have had Robert’s help over the past few years and sincerely hope that he will continue to act as my Financial Adviser for many years to come.”

Review from verified client

July, 2013

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

Robert brings expertise, experience, simplicity and a personal touch to the otherwise complex world of investments and savings. He is a reassuring partner in the extremely important task of planning one's financial future.

Review from verified client

June, 2013

Overall

Advice

Service

Value

Based in Kent

How has Robert Ayley helped you?

We are more than happy with the present service we receive.

What could they have done better?

We are more than happy with the present service we receive.