Reviewed for

Insurance and Protection ( 13 )

Mortgages ( 8 )

Pensions ( 59 )

Retirement income (annuities, drawdown) ( 25 )

Investments and Savings ( 82 )

Pension Transfers - Non Specialist ( 6 )

Inheritance Planning ( 7 )

Long Term Care ( 3 )

Pension Transfers - Specialist ( 4 )

Financial Planning ( 7 )

Financial Mentoring ( 2 )

Reviewers' assets

£500k+ ( 7 )

£200k - £500k ( 23 )

£100k - £200k ( 16 )

Up to £50k ( 10 )

£50k - 100k ( 11 )

Client reviews

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Over 30 years ago, needed advise on investing monies on behalf of mother-in-law following her sale of bungalow and move into sheltered accommodation.

Have you seen the outcome you were hoping for?

Arthur's advise for using a Distribution Fund has proved very worthwhile, and is still a good continuing investment

How has Arthur Childs helped you?

Arthur has also advised on ethical pension investments, through consolidating pensions following retirement, and continuing provision for retirement income.

What could they have done better?

Little.

Arthur's reply

Thank you for the review Stephen, which is very much appreciated, not only by me but the support team at Flying Colours. Kind regards Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

To invest a lump sum to obtain sufficient growth to give me the income I seek for my retirement.

Have you seen the outcome you were hoping for?

I've only had the investment for 18 months which has been a volatile market time but I had good advice about my options.

How has Arthur Childs helped you?

Arthur discussed a variety of options that would suit my future needs and risk profile and I feel he gave me proper independent advice. I feel I made better decisions from understanding the risks and benefits of property v. investment fund and increasing my pension pot. Despite my relatively modest investment, I am taken seriously. Arthur anticipated many of my questions ahead of my first annual review and so despite my funds performance at the current time, I am confident he is helping me to make good decisions for my future financial security.

What could they have done better?

Nothing at this time.

Arthur's reply

Dear Clare, thank you for your review which is very much appreciated. Kind regards, Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

My husband retired and had a fairly large pension fund to invest in the late 90’s. Arthur Childs had been previously chosen as local Financial Adviser of the Year so we contacted him, and he advised the Prudential instead of Equitable Life, which proved a safer option, and we have been with him ever since.

Have you seen the outcome you were hoping for?

Yes

How has Arthur Childs helped you?

He has managed our financial affairs since then, recommending a portfolio of investments to minimise risk, a regular income for me that would not be taxed and used ISAs and other investments to minimise our tax bill.

What could they have done better?

I can’t think of anything.

Arthur's reply

Hello Gentian, thank you so much for your review which is very much appreciated. Kind regards Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

A need to effectively manage the small pension pots

Have you seen the outcome you were hoping for?

Yes, definitely.

How has Arthur Childs helped you?

Through patient listening over the phone, regular email correspondence and a personal home visit. Also , through post contract enquiries.

What could they have done better?

I can not tell, as I have no experience to compare it with. How can you do better than 'excellent' ?

Arthur's reply

Dear Philip, thank you for your review which is very much appreciated. King regards Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

consolidating our pensions and savings, to maximise our return and providing long term financial security.

Have you seen the outcome you were hoping for?

absolutely

How has Arthur Childs helped you?

thoroughly explained his strategy and recommendation for us, in a supportive and non-pressured way. feel confident that our long term financial plans are in safe hands

Arthur's reply

Hello Steve, thank you for the review which is very much appreciated. Kind regards Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Moving into retirement from full-time employment

Have you seen the outcome you were hoping for?

Funds are now on a single platform which is good. Too early to comment on performance of platform

How has Arthur Childs helped you?

Rather has provided a comprehensive report relating to performance of previous pension funds compared to current Aviva platform. The report also provides advice on life insurance and savings and Arthur has also provided advice on tax efficient ways of investing in the future.

What could they have done better?

We have been very pleased with the service provided by Arthur and we don’t have any suggestions for doing things better

Arthur's reply

Thank you for the review, Keith, which is very much appreciated. Kind regards Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

We first approached Arthur many years ago to review our finances and begin to think of retirement planning. We knew of Arthur and knew he was both experienced and trustworthy

Have you seen the outcome you were hoping for?

Yes

How has Arthur Childs helped you?

With regular, patient and practical advice - always personable. Also our current investment is not the largest but Arthur has still given very thorough attention to our needs

What could they have done better?

Nothing I can think of

Arthur's reply

Thank you for your review Ian which is very much appreciated. Kind regards Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I had an unexpected sum of an additional pension which I needed to invest safely.

Have you seen the outcome you were hoping for?

The financial situation in the UK over the last couple of years (('21/'23) has been challenging to say the least. Flying Colours have kept be well informed regarding their wide sweep of investments. I'm confident that there will be a marked improvement in the near future.

How has Arthur Childs helped you?

Arthur carefully explained all the options open to me when I asked for advice. He is exceptionally good at explaining financial matters and investing to an airline pilot who has little interest or understanding of such matters. His sense of humour is helpful too. Arthur always answers any emails very promptly and is available to give additional advice including home visits at very short notice.

What could they have done better?

I have absolute confidence in Arthur Childs and have no need to look elsewhere for financial advice.

Arthur's reply

Thank you for responding to the Survey, Lorimer. Your comments are much appreciated. Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

We have had a financial adviser for more than 13 years and were not happy with the returns we were getting as we have known Arthur for a very long time we trust him and decided to move to him.

Have you seen the outcome you were hoping for?

Not as yet.

How has Arthur Childs helped you?

He has listened to our needs and requirements and sought to provide an investment vehicle that was appropriate.

What could they have done better?

Personally, nothing but the return from our savings so far has not been what we had expected and no different from our previous disappointing experience. However fees have been lower.

Arthur's reply

Thank you Adrian. your survey responses are much appreciated especially at this difficult time for you. Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I was coming up to retirement and had several pension pots of various sizes and need advice on what to do with them to give me the best pension income both now and in the future.

Have you seen the outcome you were hoping for?

Not yet as we are still working on the final details but things are looking positive and I have also been given other financial advice which has helped me planning for the future

How has Arthur Childs helped you?

Arthur has reviewed all of my Pensions pots, including contacting them for details and then going through them with me. after working out my thoughts on the type of investments I would be happy making and my approach to risk. He then identified which of my pots it would be best to keep as they were and then moved the rest into a new single fund which will give me a monthly income,

What could they have done better?

I am very happy with everything.

Arthur's reply

Thank you Caroline. Delighted that you were willing to complete this review which is very much appreciated. Arthur

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

I require help, information and advice on options on setting up my pension

Have you seen the outcome you were hoping for?

Currently happy with my pension. Pension fund has been impacted with the current financial situation's.

How has Arthur Childs helped you?

Yes, Arthur has been very knowable and answers/explained any questions.

What could they have done better?

Ensuring that your whole team has cover and back up support, to avoid any delays.

Arthur's reply

That's brilliant Kim. Thank you for your review which is much appreciated. Arthur

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

When my husband took voluntary retirement at the age of 49, he had a lump sum to add to our savings. We had various plans with several companies and needed advice about which were good and which were not. It was extremely good to have them all under one umbrella

Have you seen the outcome you were hoping for?

Yes

How has Arthur Childs helped you?

He has been our/my advisor for nearly 15 years. I trust him implicitly and leave him to deal with mine and our son’s finances, knowing that he will do the very best for us. He is very knowledgeable and up to date with current rulings on finance

What could they have done better?

No idea

Arthur's reply

Thank you Higgs, your review is much appreciated. Arthur

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Planning for the future.

Have you seen the outcome you were hoping for?

New client but very happy to date.

How has Arthur Childs helped you?

New client but very happy to date.

What could they have done better?

I cannot think of any improvements.

First impression from a user who is not yet a client

January, 2023

Overall

Please provide a brief comment about your experience with Arthur

Intermediary contacted me, admitting Arthur was retiring soon and others would provide guidance, classic bait and switch by new owners of his business

First impression from a user who is not yet a client

October, 2022

Overall

Please provide a brief comment about your experience with Arthur

Excellent discussion on IHT matters

First impression from a user who is not yet a client

September, 2021

Overall

Please provide a brief comment about your experience with Arthur

The exploratory discussion was extremely helpful, with information on yields and costs between property and an investment portfolio, how to produce a regular income vs capital growth, my risk options and importantly, making use of ISAs which was something I hadn't considered. Arthur answered all my questions and I didn't feel at all pressured. The info he sent me after was exactly what I needed and will allow me to proceed when I am ready.

First impression from a user who is not yet a client

August, 2021

Overall

Please provide a brief comment about your experience with Arthur

Very pleasant and very informative.

First impression from a user who is not yet a client

June, 2021

Overall

Please provide a brief comment about your experience with Arthur

Have had a very good telephone consultation and also been sent a lot of information which I am currently working through. confident that he will be able to make sense of and help me rationalise and optimise the many different pension 'pots' I currently have, also help and advise with other financial matters.

First impression from a user who is not yet a client

May, 2021

Overall

Please provide a brief comment about your experience with Arthur

Friendly informative discussion with Arthur concerning my areas of interest. He was exceptionally helpful, answered all my questions and invited me to follow up with him if anything else required. I would recommend him to anyone seeking financial advice.

First impression from a user who is not yet a client

April, 2021

Overall

Please provide a brief comment about your experience with Arthur

Iam waiting for his feedback after my agreement to follow his advice.

First impression from a user who is not yet a client

October, 2020

Overall

Please provide a brief comment about your experience with Arthur

Arthur was very knowledgeable and answered all my queries, thereby putting my mind totally at rest.

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Wanted some advice on how to use our money

How has Arthur Childs helped you?

Have advice on protections and pensions

Have you seen the outcome you were hoping for?

I think so

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

As a power of attorney I needed someone to help with consolidating a number of investments into a much more manageable portfolio

How has Arthur Childs helped you?

Reviewed the existing investments and Provided a new streamlined investment strategy based on level of risk agreed

Have you seen the outcome you were hoping for?

yes

What could they have done better?

I think that it is worth doing a demo of the platform

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

I inherited from my mother's estate when she died. My goal was (and still is) to keep the money inflation proof for my children, whilst yielding a reasonable income stream in the meantime.

How has Arthur Childs helped you?

Arthur did all I needed, together with invaluable advice about (eg) inheritance planning, changing the legal way in which my wife and I own our house, paying off our mortgage, and whether or not to take out long term care insurance.

Have you seen the outcome you were hoping for?

Emphatically yes. And Arthur has continued to provide excellent service over the last 16 years. We even weathered the "credit crunch" storm without too much trouble.

What could they have done better?

Failure to predict the credit crunch??? (ha ha - did anyone?) I would recommend Arthur strongly. He has total integrity, and many many years of experience in the sector.

First impression from a user who is not yet a client

January, 2018

Overall

Please provide a brief comment about your experience with Arthur

Informative and useful first discussion

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Initially I had some funds that needed to be invested and I needed advice on my pension provision and then more recently on what to do with policies that were maturing.

How has Arthur Childs helped you?

Arthur advised on all these areas and I was very satisfied that he understood the needs and gave good advice on the steps to take.

Have you seen the outcome you were hoping for?

Yes, I am very happy with the advice given.

What could they have done better?

Don't think he could have done anything better.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Divorce and early retirement.

How has Arthur Childs helped you?

Gave good practical advice regarding my needs, specifically for a SIPP.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Advice on investment for retirement.

How has Arthur Childs helped you?

Directed me to investments I'm happy with.

Have you seen the outcome you were hoping for?

This is a long term investment but so far so good.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Receiving a lump sum that I wanted to invest.

How has Arthur Childs helped you?

talking through the options and recommending a simple solution that spread the risk.

Have you seen the outcome you were hoping for?

Yes - the investment has grown.

What could they have done better?

I can't think of anything

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Approaching Pensionable age - need to consolidate several pensions and get an understanding of new pension regulation.

How has Arthur Childs helped you?

Arthur took time to understand our aspirations for retirement and gave advice with clarity and honesty.

Have you seen the outcome you were hoping for?

We felt confident with the portfolio created for us.

What could they have done better?

Nothing, Ongoing queries have been answered quickly and helpfully.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

When I retired, I had a lump sum from the pension and I needed good financial on how to invest this money for my retirement. Mr. Childs was recommended to me by an existing client of God.

How has Arthur Childs helped you?

Mr Childs have me advise on how best to maximize my investment. We completed a risk assessment and he advised me according, having first ensured that I understood the risk associated.

Have you seen the outcome you were hoping for?

So far into the investment, the outcome had been at the higher end of the projection.

What could they have done better?

At the present time , to keep me informed on a regular basis of how my investment is doing, which he is already doing

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Impending retirement.

How has Arthur Childs helped you?

Advised on best use of SIPPs and other investment options.

Have you seen the outcome you were hoping for?

It is very early days but we have maximised tax advantages as a result of his advice.

What could they have done better?

Nothing we can think of.

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

My mother died and I inherited a substantial number of shares that I had no idea what to do with.

How has Arthur Childs helped you?

Arthur came to our house. He took time to explain everything with care, not least the advantages of spreading investments across a range of companies. He went through all our papers. He helped consolidate our existing (modest) savings, sitting mainly in bank accounts. He outlined various possibilities - for example did I want high risk, medium risk or low risk investments. Did I want ethical investments. I would never have been able to manage my investments in this way. I did not feel pressured in any way.

Have you seen the outcome you were hoping for?

Yes, as in it is a great relief to me to know that competent people are looking after my portfolio.

What could they have done better?

Nothing. I was more than happy with what he did.

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I wanted advice on tidying up my investments.

How has Arthur Childs helped you?

Arthur was honest, ethical and easy to understand. I felt I completely understood what he suggested.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing come to mind.

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I needed to manage my investments and advise on the best way forward.

How has Arthur Childs helped you?

He gave advice on what to do that was easy to understand and very helpful. His charges are very reasonable for the work he does for me.

Have you seen the outcome you were hoping for?

I am very happy with his recommendations and the way things are progressing.

What could they have done better?

Can't think of anything he could have done better.

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

My husband and I used him for our savings and when I was widowed he helped to organise how the money was invested, both for myself and a child.. When I remarried he helped again to review and advise.

How has Arthur Childs helped you?

In the ways I have mentioned above. Although I have moved he continues to advise and takes a trip out to visit us to continue advising.

Have you seen the outcome you were hoping for?

I don't think with the current market I could have done any better.

What could they have done better?

No idea

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Arthur has shown me that you can be honest, committed and deeply knowledgeable while adding value to customers and running a successful business. Some sort of win-win-win situation which is difficult to come by these days.

How has Arthur Childs helped you?

He helped us sort out our rather complicated pension situation, providing clarity and ease of management.

Have you seen the outcome you were hoping for?

Absolutely!.

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

previous IFA retiring and firm becoming more greedy.

How has Arthur Childs helped you?

Plain speaking. Helpful , easy to understand advice, pleasant disposition.

Have you seen the outcome you were hoping for?

Still waiting for financial return - but that reflects current state of market. Got all my finances, investments and pensions into order and seeking out most advantageous outcome with changes in pensions and investment generally.

What could they have done better?

possibly more prompt action - took some time to get into gear but I understand this was to do with background changes in the company

Review from verified client

March, 2016

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

I wanted access to Dimensional Fund Advisors funds.

How has Arthur Childs helped you?

Gave me access to DFA funds.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Service has been just about prefect. I'd prefer Nucleus fees to be somewhat lower.

Review from verified client

September, 2015

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Looking for advice prior to retirement regarding maximising ISA allowances and lump sum investment.

How has Arthur Childs helped you?

Very approachable with a practicable and sensible attitude to our requirements. The rest of the team have a similar approach which is very helpful. Explains everything to a level where we are satisfied that we fully understand the risk reward situation.

Have you seen the outcome you were hoping for?

The portfolio suggested has out performed the market, therefore we are currently happy with the situation.

What could they have done better?

Speed of response has improved although on occasions this is still a little slow

Review from verified client

September, 2015

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

Needed advice on money I wanted to invest.

How has Arthur Childs helped you?

I have been given excellent advice about both saving with an ISAs and investing lump sum money. Mr Childs took into account the amount of risk I wanted to take and helped me to understand the various options that would give me the best interest taking into account my personal circumstances and the potential risks. Mr Childs has a wealth of knowledge of so many ways in which I could make my money grow and was professional, helpful and patient with me while explaining various options. Once my decisions were made, he invested my money and now ensures I get regular feedback to keep me informed. I am very satisfied with Mr Childs as my financial advisor.

Have you seen the outcome you were hoping for?

Retired. Work pension with lump sum. Outcome satisfactory considering state of the market.

What could they have done better?

I am 100% satisfied. There was rather a lot of paperwork giving feedback at one time about investments, but now that is sent via email I find this much more manageable

Review from verified client

September, 2015

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

.

How has Arthur Childs helped you?

Explains things in an easy to understand way.

Have you seen the outcome you were hoping for?

.

What could they have done better?

Nothing. I am very happy with what he does.

Review from verified client

September, 2015

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

I didn't feel confident of my own financial knowledge without advice.

How has Arthur Childs helped you?

Arthur is particularly good at explaining our options to us in an understandable way. He has integrity and humility with a sense of humour too!.

Have you seen the outcome you were hoping for?

I have stuck with Arthur's advice and it has proved to be useful.

What could they have done better?

I can't think of anything.

First impression from a user who is not yet a client

June, 2015

Overall

Please provide a brief comment about your experience with Arthur

Arthur on holiday so spoke to a colleague so feedback not relevant

First impression from a user who is not yet a client

March, 2015

Overall

Please provide a brief comment about your experience with Arthur

I listed my query on an email and within minutes I received a 'phone call from them, we discussed my problem and I was given an answer which ,more than satisfied me. Excellent service.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Mr Childs makes the explanations of the way investments work extremely easy to understand and ensured that we fully understood what we were investing in. He allowed us plenty of time to discuss the matters with him and we were in no way rushed into anything.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in West Sussex

How has Arthur Childs helped you?

1. Advising and arranging which annuities I should purchase with my different pensions. Advising and arranging the investment of my savings. 2. Each one was done efficiently. The income from annuities are good compared with offers that were received from other companies. The investment of savings are proving to be sound within the risk level that I specified. He has been very diligent with a matter resulting from the government's unexpected change in April 2014 regarding the purchase of annuities. 3. Mr Childs has given me very favorable terms for the work he has done for me.

What could they have done better?

With my knowledge, I honestly cannot suggest anything that he could do better.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur is very responsive and has provided well-justified advice since we first engaged his services, taking pains to explain the basis for his recommendations while taking our situation into account.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in West Sussex

How has Arthur Childs helped you?

in both the areas on which he has advised me he and his staff have been first class.

What could they have done better?

it is very difficult to make any constructive criticism as Arthur and his staff always go the extra mile in ensuring that all queries are comprehensively covered.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur explain difficult concepts in a way that is easy to understand. Our investment has outperformed our expectations given our risk profile. From day one, there was full transparency on fees, Arthur is a man of integrity.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Has a good feel for the structural and tax issues surrouding the investments. Has good access to a broad range of product. Always comes across as knowledgeable. Good communicator. I think Arthur would be particularly good with people who have little financial experience. Overall I feel that we have received a good service.

What could they have done better?

Could be more proactive in sending portfolio updates.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Avon

How has Arthur Childs helped you?

Arthur Childs inspires confidence by his enthusiasm, patience in answering thoroughly my queries. His manner is helpful and approachable. He contacts me by email whenever changes are required. I have been impressed by his advice over the last twenty or more years in which I have been his client.

What could they have done better?

I appreciate an annual routine meeting which is sufficient for me. I have been impressed by his advice over the last twenty or more years in which I have been his client.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur takes time to really understand your needs, long term objectives and attitude to risk and is able to present alternative solutions with clear easy to understand explanations of the benefits of each investment option. The wide knowledge basis is impressive and creates confidence in the advice. The discussions and recommendations are always documented and then followed up to ensure that the advice is understood or answer subsequent questions. The annual face to face reviews are particularly beneficial and take account of the portfolio's performance, any changes in circumstances and a review of attitude to risk.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hampshire

How has Arthur Childs helped you?

Helpful and clear explanation with on-going good communication.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

As an 86 year old with minimal understanding of money matters I was given much helpful advice regarding investment of my savings. He repeatedly explained how I could feal secure with a regular monthly income.

What could they have done better?

I don't know, perhaps given me even more time, guess it wouldn't have changed things. I'm happy, I've learned a great deal, I'm already making the money I need, even more than I expected.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Much time given to us with understandable explanations of our needs

What could they have done better?

Nothing

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Ross-shire

How has Arthur Childs helped you?

This firm is very pro-active, knowledgeable and competent

What could they have done better?

Nothing obvious

First impression from a user who is not yet a client

March, 2014

Overall

Please provide a brief comment about your experience with Arthur

Prompt response and helpful discussion by telephone.

First impression from a user who is not yet a client

January, 2014

Overall

Please provide a brief comment about your experience with Arthur

I did not meet with arthur as i had found an IFA that suited me prior to our planned meeting. Arthur seemed to be very well organised and the experience as far as it went was good.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in West Sussex

How has Arthur Childs helped you?

Our advisor keeps us constantly updated, reviews our situation regularly and amends our investments accordingly. All information including risks and charges are fully explained.

What could they have done better?

Cannot think of anything. Completely satisfied.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Wiltshire

How has Arthur Childs helped you?

I am an execution only client, so did not require advice. However, I know him from my working life and, when I required to do business, I looked for swomeon with high integrity and Arthur was the top of my list.

What could they have done better?

Nothing I can think of. He has over forty years of experience.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

In our semiannual meetings they go over our investment portfolio and make comments on which part did well and which did not so well. They answer any questions which we may have. We never feel that they are busy and would rather end the meeting as soon as possible.

What could they have done better?

We would prefer to have more meetings, may be another one say every four months instead of just two meetings per year

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Outside UK

How has Arthur Childs helped you?

Understanding my personal situation and attitude to investment. Explaining products and options well.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Bedfordshire

How has Arthur Childs helped you?

Responds quickly. Keeps me updated regularly. Explains everything clearly. Understands my attitude to risk. Fully describes all charges and offers a friendly and professional service.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Bedfordshire

How has Arthur Childs helped you?

Having fully understood my situation with regard to level of risk, he explains fully my options and makes impartial recommendations. At the same time he outlines the charges with full transparancy and these charges represent keen comparisons. The service offerred is always friendly and very professional.

What could they have done better?

I cannot think of anything that he could do better as he is continually monitoring and upgrading the service offerred.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur always takes the time to listen to me and to explain everything to me in terms that I can understand. I trust Arthur's advice and have recommended friends to him. The team at Arch are very friendly and always make me feel welcome when I call or pop in.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Hampshire

How has Arthur Childs helped you?

Arthur listened very carefully to my financial situation, asked some searching questions and was very up front with his charges. He reseached the situation very well and gave me a number of options with their advantages and diadvantages. He acted with integrity, common sense and a good sense of humour. I was very pleased with the outcome.

What could they have done better?

I'm sorry but I can't think how he could have improved on his service.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

We have been self employed for 40 years, during this time we have had a number of financial advisers. We wanted someone to sort out the various pensions we were paying into and make it all neat and tidy, and understandable. Arthur Childs has done just that. We trust his judgement and are very pleased with the out come.

What could they have done better?

I don't think they can do anything better, they respond quickly to any queries.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Explains things in an easy to understand way.

What could they have done better?

Nothing. I am very happy with what he does.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in West Yorkshire

How has Arthur Childs helped you?

Manages our funds in accordance with our wishes Gives very helpful and timely advice Reports regularly on funds' performances

What could they have done better?

No suggestions for improvement

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Outside UK

How has Arthur Childs helped you?

Listens! Asks pertinent questions. Listens. Recommends and discusses options. Solutions are then mutually agreed. Results have always been up to expectations. We first went to Arthur Childs and met Arthur around 1998. We are now in our early 70s. Over the years we have consistently received personalized, friendly and professional service, which has brought us immense reassurance. Arthur himself clearly keeps up-to-date with financial trends, debates and fiscal developments. He communicates this very well through the periodic newsletters he sends out - which are always enlightening, and again reassured. My wife and I honestly feel blessed to have received financial guidance from Arthur Childs and his team. And we will continue to stay with Arthur Childs.

What could they have done better?

I am really sorry not to be able to come up with constructive suggestions for service improvements. The service has been and remains, first class.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Gave me confidence that his advice was worth listening to, and sure enough his advice was good and the return on my investments has been very satisfactory. Thank you Arthur.

What could they have done better?

During the One & half hour session, I could have done with another cup of coffee.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Buckinghamshire

How has Arthur Childs helped you?

He knows what he's talking about and I trust him to offer me the best advice. He is good at explaining things to me in a simple way if it's something I am unsure about. He is always very prompt in getting back to me if I have a query and I never have to chase up paperwork like I do with some other companies.

Review from verified client

November, 2013

Overall

Advice

Service

Value

Based in Buckinghamshire

How has Arthur Childs helped you?

Arthur Childs has always been very approachable, professional, competent and knowledgeable in his advice. We have had lots of advice from him and his company and always feel like we are treated as individuals and are in no doubt that his advice is the best for us. I would not hesitate to recommend Arthur to any of my friends and family and will be doing more business with him in the future I hope.

What could they have done better?

I really can't think of anything he can improve on at the moment.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Hampshire

How has Arthur Childs helped you?

Arthur knows that I have a low esteem of Financial Advisers, having been given advise in the past which has cost me thousands, so he seems to try extra hard to be understanding to my caution. His clients receive a regular 'Money Talk' bulletin which keeps us informed of new 'stuff' or makes us aware of what we ought to 'consider'.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

A very good all rounder on unbiased financial advice

What could they have done better?

He always knows more than I do.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

My adviser listens intently to all my financial concerns and is very thorough in working through all aspects of my finances I was given advice as to how to proceed to improve better returns for my investments, the risks involved and the best options to achieve my goals Each step was explained in detail, the charges to be made and guidance in my decision making The professional approach of my adviser gives one the confidence to be able to trust their judgement in financial matters

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur is very well qualified and often wins industry awards. He has a great deal of experience and inspires confidence. He will typically listen to a client then discuss their ideas and make relevant suggestions for their consideration, to arrive at a set of recommendations that both he and the client are happy with for their particular circumstances and aspirations. He has an ethical approach dealing with clients fairly, truthfully and honestly. He has a pleasant easy manner and is well liked.

What could they have done better?

Because he is in demand he sometimes can not respond immediately, though with his extensive use of technology in recent years delays have been minimised.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur sent a considerable amount of time explaining, in terms i could understand, what would be best for me.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Essex

How has Arthur Childs helped you?

Arthur Childs has a great ability to analyse any financial problems and then make sensible responses outlining the consequences of such suggestions;for instance I was unsure of what type of annuity to choose but with Arthurs help I could see that a five year annuity was most suitable for my personal needs. Similarly I explained my need to cope on a restricted pension for a number of years before my state and other private pensions came into effect and Arthur and his team were most helpful and very realistic in suggesting suitable investments to cover this interim period.I feel Arch Financial with Arthur as their head go the extra mile in assisting and where necessary explaining a complicated business.

What could they have done better?

I believe my advisor does most things very well, the only constraint being that of time,sometimes there may not be an enormous amount of time to explain every aspect of a situation without prejudicing service to other clients and their needs.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur Childs goes to great lengths to understand the requirements of his customers and is most patient in explaining the options available. He draws on a lifetime of experience. His company has won several accolades due to him being at the forefront of developments in the financial world. He combines a thorough knowledge of financial products with the ability to explain things in an accessable manner, backed up with complete integrity. He is a man you can trust implicitly and is a pleasure to deal with because of his friendliness and genuine charm.

Review from verified client

October, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Very approachable with a practicable and sensible attitude to our requirements. The rest of the team have a similar approach which is very helpful. Explains everything to a level where we are satisfied that we fully understand the risk reward situation.

What could they have done better?

Deal with requests for personal data to be updated to be recorded across the whole office and not in some parts only

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Excellent advice, helpful and he provided all the information required to make the necessary decisions.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Hertfordshire

How has Arthur Childs helped you?

Arthur Childs has responded well to our particular circumstances with individualised advice which has been timely and very helpful. He has given a range of options when this is pertinent, and left us free to make our own decisions with appropriate support when there is not a clear single path to follow. His advice has given us confidence to work through the bewildering complexities of some forward planning and to help us to make strategic investments that otherwise we would have been beyond our sphere of knowledge.

What could they have done better?

We have not identified any significant weaknesses

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Cardiff

How has Arthur Childs helped you?

I have been given excellent advice about both saving with an ISAs and investing lump sum money. Mr Childs took into account the amount of risk I wanted to take and helped me to understand the various options that would give me the best interest taking into account my personal circumstances and the potential risks. Mr Childs has a wealth of knowledge of so many ways in which I could make my money grow and was professional, helpful and patient with me while explaining various options. Once my decisions were made, he invested my money and now ensures I get regular feedback to keep me informed. I am very satisfied with Mr Childs as my financial advisor

What could they have done better?

I am 100% satisfied. There was rather a lot of paperwork giving feedback at one time about investments, but now that is sent via email I find this much more manageable

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

When my mother died, she had made me her executor and left me in charge of a small family trust. I knew nothing about handling this and Arthur Childs to whom I turned for advice was extremely patient about explaining investment possibilities and the tax implications of having a trust. Subsequently, when we wanted more help with tax, he put me in touch with a reliable expert to assist me further. He keeps in regular touch even though my invested funds are fairly modest and provides a general commentary on matters financial for all his clients.

What could they have done better?

I am completely satisfied and have no obvious suggestions to make

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

takes a personal interest, does what he says he will do. reliable, I trust him implicitly.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in West Sussex

How has Arthur Childs helped you?

Arthur has advised me for almost 20 years. He is always thorough, and his advice is trustworthy - I know he never has an undisclosed agenda.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Outside UK

How has Arthur Childs helped you?

Arthur is particularly good at explaining our options to us in an understandable way. He has integrity and humility with a sense of humour too!

What could they have done better?

I can't think of anything.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Exellent communicator; always quich and reliable. Could thoroughly recommend.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in West Sussex

How has Arthur Childs helped you?

Highly competent, knowledgeable and up-to-date. Totally trustworthy and has very high integrity

What could they have done better?

Response times could sometimes be better - but I'm probably worse at responding when they need paperwork from me.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Gloucestershire

How has Arthur Childs helped you?

The main thing I am grateful for, especially in the past, is that he had the time and patience to deal with someone who wasn't terribly interested in financial planning but regarded it in the light of a necessary evil. Arthur and colleagues have had to explain a lot to me over the years. I trusted him to make the best decisions for me, as I knew him as a friend who shared some of the same values and beliefs as myself and my (then) husband. There have been long gaps in our contact over the years, but now there is a pattern of an annual review which tends to sort out my not very extensive affairs, and gives me peace of mind and good advice.

What could they have done better?

In the past there have been a couple of missed deadlines etc, but that is partly my fault as I was not inclined to understand anything for myself and chase up. With hindsight it would not have been a good thing to invest in Glanmore (property), which has been a complete disaster, but I am not the only one who came to grief over that and similar investments presumably. We are all working a lot more efficiently now and I am reasonably confident about the future.

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Hampshire

How has Arthur Childs helped you?

Regular contact throughout entire process

Review from verified client

September, 2013

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur is well versed in all areas of financial planning. I've known him for over 30 years, and would not hesitate to recommend his services. You will get what you pays for!

First impression from a user who is not yet a client

June, 2013

Overall

Please provide a brief comment about your experience with Arthur

Arthur did not respond to my request.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

Arthur took time to understand my requirements, asked questions to get relevant information and check his understanding. He explained the various options clearly so that I could understand what were some rather complex alternatives. He was very professional but also showed a lot of empathy. His subsequent report was very clear and well presented.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

I have known Arthur Childs for many years, having met initially through a holiday with church friends. I have always found him to be reliable and trustworthy in all his dealings with my financial affairs. Although we know each other personally his attitude to my finances has always been most professional and I have valued his help. I would have no hesitation in recommending him to friends, in fact I have already done so, and as far as I know they have received the same helpful, professional advice that I have. I cannot give an exact date, but know it was around 1997-98 a year or so after I was widowed.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

I have found all the staff at Arch Financials to bring very helpful. In particulate the managing director has giben me advice on mamy matters as is available by email or phone to helps me with any queries. Nothing is too much trouble. My parents have entrusted their financial affai rs to this company over many years and they have worked well on their behalf. They for the same for me.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Hertfordshire

How has Arthur Childs helped you?

Arthur provides a trust worthy & thorough advice service; he is considerate and flexible in his approach with a considerable grasp of his subject and has provided invaluable support as well as guidance on financial decision making for me and a number of members of my family across all age ranges. Also, I do not hesitate to recommend his services to me friends and colleagues.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

I have known Arthur Childs for many years and find him to be absolutely trustworthy and very well qualified. He is always pleasant and helpful

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Shropshire

How has Arthur Childs helped you?

Mr Childs seems to have rather more integrity than several IFA's I've had dealings with in the past.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Gloucestershire

How has Arthur Childs helped you?

I have always had extremely helpful advice frm Arthur and would totally rely on his judgement.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Surrey

How has Arthur Childs helped you?

His advice is clear and easy to understand and I trust him because i believe his advice to be in my best interests.

Review from verified client

September, 2012

Overall

Advice

Service

Value

Based in Hampshire

How has Arthur Childs helped you?

He was very professional and thorough with information. I was able to make the best choice following advice.

Review from verified client

May, 2012

Overall

Advice

Service

Value

Based in London

How has Arthur Childs helped you?

Handled the job I requested him to do with speed and efficiency. I also obtained a much higher annuity value than that proposed by my existing pension provider.

Review from verified client

May, 2012

Overall

Advice

Service

Value

Based in London

How has Arthur Childs helped you?

Arthur Childs was recommended to me by my parents. He helped sort out their investments and gave good financial advice. I am pleased to say he has tidied up the mess from various investments and pensions, giving us confidence and peace of mind that our savings are being managed well. We had lost confidence in previous advisors, Arthur Childs was able to look at all our investments and give us clear advice as to their benifits and potential. We know our pension fund is being managed by someone that has our interest at heart.

Review from verified client

May, 2012

Overall

Advice

Service

Value

Based in Oxfordshire

How has Arthur Childs helped you?

Over many years I have found Arthur Childs to be a man I can trust with my money, someone I can turn to for financial guidance in difficult economic times as well as when markets are good. He watches investments and keeps us informed about measures necessary to protect our income. He gives his time unstintingly to describe in simple terms things that can seem complex to the layman and explains the risks and benefits in a straightforward way. The value was my peace of mind and Arthur Childs has done his best to help me achieve long term stability.