Neil Donald

Ross Williams

Client reviews

Review from verified client

January, 2022

Overall

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Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for a legal adviser?

Residential property transaction

How has Neil Donald helped you?

Neil (as always) has been pro-active, supportive, transparent and as needs demanded suitably tenacious in looking after my interests and pursuing my transaction to a timely conclusion.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - all good!

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for a legal adviser?

Moving home and setting up Trust arrangements

How has Neil Donald helped you?

Full service conveyancing and best advice setting up estates for efficient tax arrangements

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Neil and his team are always prepared to go the extra mile to ensure the desired outcome is achieved.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for a legal adviser?

Divorce and needed help with financial matters.

How has Neil Donald helped you?

Neil was very helpful and most importantly told me what I needed to hear even if it was not what I wanted to hear. In such emotional times this frank honesty was needed.

Have you seen the outcome you were hoping for?

I has unrealistic expectations but Neil was very good at cutting through the emotion and dealing with the facts as they were. Given this I think I saw the most realistic outcome

What could they have done better?

Nothing, Neil would always answer my emails promptly with factual answers. Would not hesitate to recommend him.

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for a legal adviser?

Neil has been our family legal adviser for many years.

How has Neil Donald helped you?

Neil is our go-to whenever we need legal advice. On this occasion he assisted us in buying a house.

Have you seen the outcome you were hoping for?

Neil is a real pleasure to deal with. He is very efficient and puts other legal advisers to shame. I can say that having seen how appalling our buyer’s ‘on-line’ solicitor was.

What could they have done better?

Nothing. I highly recommend Neil.

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for a legal adviser?

As a first time buyer I needed someone to sort out conveyancing on my first house purchase.

How has Neil Donald helped you?

Neil has sorted out my conveyancing on every house move (5) in the last 30 years.

Have you seen the outcome you were hoping for?

Neil has always kept me updated and fully informed about all aspects of the sale/purchase of properties.

What could they have done better?

Nothing, Neil has always gone above and beyond expectations.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for a legal adviser?

Divorce & postnuptial agreement

How has Neil Donald helped you?

I was kept informed throughout the process (even when the courts were dragging their heels!) Neil's advice was always clear & concise, as he didn't try to baffle you with legal jargon. I would easily use again...although hopefully not for divorce.

Have you seen the outcome you were hoping for?

Yes, definitely.

What could they have done better?

Not a lot really, sorry!. I think being kept informed is vital and they did that brilliantly.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for a legal adviser?

Divorce.

How has Neil Donald helped you?

Neil Donald dealt with the divorce, quickly, efficiently, sympathetically and with a minimum of fuss. All greatly appreciated by someone living outside the UK. Neil Donald is also backed by a great team in the back office.

Have you seen the outcome you were hoping for?

The outcome was exactly as I wanted.

What could they have done better?

To be quite honest, I can't think what Neil and his team could have done better.

Neil's reply

Thanks George your kind words are appreciated

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for a legal adviser?

Divorce.

How has Neil Donald helped you?

I had employed two solicitors before Neil and really was not resolving anything, just paying out fees! Neil gave clear, concise support and resolved many queries quickly.

Have you seen the outcome you were hoping for?

Yes and more!.

What could they have done better?

I honestly cannot think of anything. I cannot recommend Neil highly enough for his knowledge and support throughout the very difficult process. I just wish I had found him sooner.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Herefordshire

What were the circumstances that caused you to initially look for a legal adviser?

Divorce.

How has Neil Donald helped you?

He was able to conduct all of our business via email which was very helpful since I travel for work.

Have you seen the outcome you were hoping for?

yes.

What could they have done better?

Emails could have come a little quicker.

Review from verified client

October, 2014

Overall

Advice

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Value

Based in Hertfordshire

How has Neil Donald helped you?

Neil has helped my family and me on a number of occasions; I have always found him and his firm to be friendly, client oriented and totally professional. Having lived away from Hitchin for some years now it is great to know that despite no longer being local our business continues to be taken care of pro-actively and thoroughly by someone who just does the right thing for us.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

I received a top rate service from Neil Donald and would highly recommend his services to anyone. Top Top rated service!!!!!

What could they have done better?

Nothing

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

Neil was the second solicitor I had approached with my case. Although not complex my case is quite unusual involving a difficult and non engaging partner. Neil allowed me time to 'tell my story' without the worry of a clock ticking in the background. (Previously experienced an alarm going off after 1 hour). He had an ability to reassure me and provide support although ignored my odd emotional upset, which I was most grateful for. Getting upset doesn't achieve anything!. Once I had told 'my story' Neil broke the issues down and made the case sound quite small. He suggested different options in a language that I could understand giving a rational for each. He has made no promises but stuck to the facts and stated what the law says. Neil has kept me motivated in producing the information that he needs. ....case remains on going.

What could they have done better?

In all honesty there is very little I can add to this section. I have always been able to organise an appointment within a week of ringing, calls have always be answered in an acceptable time frame. Fees are reasonable and fee options given for different levels of Barrister. The only constructive suggestion I could add to the whole experience is a more welcoming environment on arrival, up to date magazines in reception area and an offer of a drink would help.!

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

I found Neil sympathetic and understanding. I was dealing with a difficult divorce and he was sensitive to my circumstances. I felt confident talking to him and trusted his advice,feeling he had my best interest at heart while he helped me to resolve my situation.

What could they have done better?

I am satisfied with his knowledge and expertise. I feel confident that he has proposed the best solution to my situation.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

Very informative, professional and helpful. Talked me through all options available to me at each stage of the process and assisted me in making informed decisions.

Review from verified client

September, 2014

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Value

Based in Buckinghamshire

How has Neil Donald helped you?

Neil Donald is a friendly and knowledgeable family lawyer who took care of all the legal aspects of my divorce and relationship breakdown. He provided excellent advise and support and was extremely efficient throughout a very difficult period in my life.

Review from verified client

September, 2014

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Value

Based in Bedfordshire

How has Neil Donald helped you?

Having first instructed Neil Donald in April 2000 he has provided me with outstanding legal service covering issues from property dispute, conveyancing, wills, divorce and child contact. He has excellent knowledge, is efficient and always acts promptly. I have always found him to act with integrity and empathy in particularly difficult situations. I would not hesitate to recommend him - I truly consider myself lucky to have found him.

Review from verified client

September, 2014

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Value

Based in West Sussex

How has Neil Donald helped you?

Coneyancing. Neil Donald of Ross Williams has acted for us on several occasions. Our transactions have not always proved to be straight forward. Neil has always provided a first class service, guiding us through the process where necessary. One particular aspect of Neil's approach is worth mentioning. He is approachable and makes himself available. Many other solicitors (we have found!) can often hide behind their support staff. Neil has always been there and willing to go through things when we have needed him to be.

What could they have done better?

Neil can tend to lose patience with the other side's solicitor, perhaps slightly early on occasions. However, in our experience this has proved to be an advantage as much as a potential disadvantage. He has always seen matters through to a satisfactory conclusion.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Bedfordshire

How has Neil Donald helped you?

Since first instructing Neil Donald in April 2000 he has provided me with first class legal expertise covering property dispute, divorce, conveyancing, wills and a contested child contact case. He is a thorough, knowledgeable and efficient solicitor. Throughout the years I have found him to act with great integrity and display empathy in particularly difficult times. I have, and would not hesitate to continue to recommend Neil Donald - I consider myself truly lucky to have found him.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

Neil has been consistent in his efforts to ensure that I am made aware of my rights and entitlements through my protracted divorce case. He has also been patient when I have not at times acted on his advice! He is professional and approachable and I feel reassured that he has my best interests at heart.

What could they have done better?

I cannot think of anything.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Bedfordshire

How has Neil Donald helped you?

Neil was very professional and helped me keep my feet on the ground in what was a very emotional time. He dealt quickly with any matters arriving and his advice helped me see the wood from the trees so to speak. He was always quick to get back to me when I had the need for advice and made me feel like someone was on my side (very important at a time when I felt alone).

What could they have done better?

Nothing, I was very happy with the way Neil acted for me.

Review from verified client

September, 2014

Overall

Advice

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Value

Based in London

How has Neil Donald helped you?

As both an individual and within the company I work for I have used Neil Donald at Ross Williams Solicitors for over 15 years. My family has built up a relationship with Ross Williams which I feel provides excellent service but at a great value for money.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

Have used Neil for as long as I can remember being part of the family business, at least 15 years. Has always been helpful and dealt with everything promptly.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Hertfordshire

How has Neil Donald helped you?

Neil is always there for advise which has been very helpful and helped me forward with the contact I have with my children! He is straight to the point and doesn't try and dress things up and is realistic. His referrals are also very good for example the barrister he put me in touch with was fantastic and Neil briefed him thoroughly hence my increased contact with my children.

What could they have done better?

The only thing that I can suggest is that invoices are sent more frequently as it makes payment easier little but often rather than a big invoice. Although Neil has agreed that two payments could be made rather than one large payment due to the large invoice.