Reviewed for

Insurance and Protection ( 1 )

Mortgages ( 1 )

Pensions ( 28 )

Retirement income (annuities, drawdown) ( 6 )

Auto Enrolment ( 1 )

Investments and Savings ( 18 )

Reviewers' assets

£500k+ ( 1 )

£200k - £500k ( 5 )

£100k - £200k ( 2 )

Up to £50k ( 6 )

£50k - 100k ( 7 )

Client reviews

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was nearing retirement and had a number of pension pots but didn't need to start taking a pension from all of them so didn't want to convert them to annuities. I wanted advice on how best to proceed under the new rules in a way that gave me the ability to access the money but if not required to be able to pass on to my dependents on my death.

How has Andrew Hursthouse helped you?

As I approached retirement I started reading up on the new pension options available to me. The more I read, the more questions I found. In the end I decided I needed help in deciding how to move forward. From first contact with The Pension Provider I found them friendly and helpful. Following an initial telephone call with Andrew during which we discussed my current financial situation and future plans, he then reviewed the benefits of my policies and produced a report explaining the pros and cons of the existing policies and the alternative options. We met so that he could present the report and answer any questions I had. I was then given time to think over the options and decide how I wanted to progress. Once I'd decided, Andrew and his team handled the transfer of the 3 funds into a single more manageable and flexible fund. Throughout the process Holly kept me up to date with progress and responded to any questions I had. I would recommend the company for anyone requiring pension advice.

Have you seen the outcome you were hoping for?

I now have the funds in a single pot with lower management charges and with the flexibility to access if I need but which I can also bequeath to my children on my death.

What could they have done better?

Not sure - Andrew produced a report showing the charges and performance of my existing funds and explained the options going forward with the help of diagrams. He then gave my wife and I time to consider the options and decide which to take before a second meeting at which we agreed on the approach and the company then handled the transfer of the funds.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Following a change in UK legislation, I wanted to understand my options and to plan my retirement from my entire portfolio. I wanted Pensions advice.

How has Andrew Hursthouse helped you?

Andrew clearly knows his subject matter. He reviewed my assets and discussed the many options to plan my future and to organise my assets accordingly. What was refreshing was everything was on time, communication was excellent and recommendations made good sense. Today, Andrew keeps in touch to check on my circumstances and to make sure I am happy. My Pension pot was complicated and today its isn't due to the efforts of Andrew. I would have no hesitation recommending anyone to Andrew who wants to get their Pension and investments organised.

Have you seen the outcome you were hoping for?

More than happy, pensions moved into one home, valuations regularly provided and the strategy developed by Andrew has been delivered.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

As above.

How has Andrew Hursthouse helped you?

I had reservations contacting a company on line but was reassured by the reviews and by the immediate contact from Andrew. I am so glad that I did, as Andrew and the team have done a fantastic job helping me consolidate my pensions. I don't have a large pension pot, but the service I received could not have been better. All the information was clearly explained to me and I didn't feel under any pressure when coming to a decision. I am already recommending The Pension Planner to all my friends.

Have you seen the outcome you were hoping for?

Yes all sorted with my pensions now, thanks to Andrew and the team at The Pension Planner.

What could they have done better?

No real improvement needed , just continue what you are are already delivering

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

The complexity of the new rules and regulations introduced in 2016 regarding private pensions.

How has Andrew Hursthouse helped you?

When I retired in September the thought of having to organise an income within the new deregulated pension world was a daunting prospect. However after the first meeting with Andrew it was clear to me that The Pension Planner was the way forward. Over several meetings Andrew explained my options graphically and verbally in a way that was easy to understand. I was always kept informed by Andrew and his team and sometimes it felt that I was the Pension Planners only customer, such was there personal attention to my case. I can certainly recommend Andrew and The Pension Planner team with confidence.

Have you seen the outcome you were hoping for?

Yes I'm pleased with the outcome.

What could they have done better?

Nothing, he explained everything in great detail.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I needed help and advice on how to best manage work based private pensions, having changed employer, I had to seek advice on what my options were.

How has Andrew Hursthouse helped you?

Andrew and the team made me feel comfortable and welcome at all my meetings with them. They have managed to explain very complex (in my estimation) processes and procedures into simple concepts for me and made me feel at ease with the decisions I was making with my pension pot. Trying to second guess the future is either for the Mystic Megs of this world or people who have sound knowledge and understanding, there are no certainties for the future, but Andrew is firmly in the sound knowledge and understanding camp, as opposed to the Mystic Meg approach. I have no hesitation in recommending the Pension Planner as a company or Andrew and an individual. The whole team are professional & courteous and friendly at the same time. I am glad I found them & I have some certainty for my retirement. ( as we know there are only really 2 certainties in life).

Have you seen the outcome you were hoping for?

yes, Andrew and the team are managing my affairs to my absolute satisfaction.

What could they have done better?

I honestly can not think of a single aspect of my dealings with Andrew and the team that could be improved. They are always happy to answer my stupid questions, and do it with a smile.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

I had several pension pots and required help to find the best options to utilise them.

How has Andrew Hursthouse helped you?

While searching the internet for financial advice on how best to use my pension pots, I found lots of very good reviews for The Pension Planner. After contacting them, Steve soon got the ball rolling and arranged a call from Andrew to get an idea of my needs. Several weeks later after collating my requirements, I was visited by Andrew, who showed me some options and explained them fully, one of which I chose. The meeting was very friendly and no pressure placed on me. After the meeting, I was kept regularly updated by Holly who also answered any questions I had until my pension was finalised. I am very pleased with the efficiency and professionalism of The Pension Planner, and would recommend them highly.

Have you seen the outcome you were hoping for?

Yes, I am very satisfied with the outcome.

What could they have done better?

I really do not know of anything else, as I am happy with the enhanced pension that The Pension Planner secured for me.

First impression from a user who is not yet a client

November, 2016

Overall

Please provide a brief comment about your experience with Andrew

Very professional and friendly Understood my situation and needs and seems to have built a portfolio to suit my aims and my age

Andrew's reply

Thank you for taking the time to leave a review Kim, sorry if you felt the meeting presentation didn't explain the charges clearly. We always go through that part of the presentation and provide a copy of our Key Facts document that provides examples of how they work. There is also a copy of our charging structure listed under my profile within Vouchedfor for potential clients to see prior to contacting us. Please feel free to ask any questions and I shall be more than happy to help. Best wishes Andrew

Review from verified client

September, 2016

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

shortly before retirement needed to understand changes in tax free pension entitlement introduced in April 2016.

How has Andrew Hursthouse helped you?

I've never consulted a Financial Adviser before so this was a very new experience. I found Andrew Hursthouse very easy to talk to, very knowledgeable and helpful with his follow up advice. I'd recommend Pension Planner to people like me approaching retirement, who've given little thought to pensions and financial planning. I'll happily go back to Andrew to seek financial advice in future.

Have you seen the outcome you were hoping for?

Yes - pension arrangements ok.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

The need to rationalise a number of defined contribution pension schemes to match my overall financial objectives.

How has Andrew Hursthouse helped you?

Throughout my dealings with the Pension Planner I have found the team to be proactive and rigorous in their approach to understanding and providing solutions to my financial objectives. I was impressed by the care that was taken to assess my financial position, and to validate the objectives that I was hoping to achieve. From my very first phone call with Amy and Steve I have found communications by phone, e-mail and post to be efficient, timely and clear. The team delivered a very detailed analysis of my various pension investments, and created an integrated solution to consolidate these funds into a single and more productive investment designed to operate at a level of risk with which I am comfortable. This proposal was discussed in un-pressured, face to face meetings with Andrew, and the process was transparent and objective. The structure and size of fees are made very clear at the outset of discussions. Communications were excellent throughout both the decision period and the transfer process and this responsiveness has been maintained to address a number of recent questions.

Have you seen the outcome you were hoping for?

Funds were transferred smoothly and, although only a few months into the new plan, the investment is tracking expectations.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

i am due to retire next July and not knowing much about pensions and different products on the financial markets. so i contacted the Pension Planner.

How has Andrew Hursthouse helped you?

Sorry in advance for the lengthy review,( so much to say ) I am due to retire next July and got to thinking that i had better begin to gather some information about my private pension and what's on offer on the market as regards annuities. I Knew very little about pensions and all the jargon that is used,and in today's world financial situation i wouldn't know where to start. So i started looking at reviews of local IFA's and the reviews were good on the whole , but one stood out from the rest with the most positive reviews of all was The Pension Planner .My wife and i made an appointment to see Andrew Hursthouse at our home one evening to discuss our finances and in particular pensions. Andrew arrived and we got to work,he listened to all our needs and concerns ,then guided us through all the stages that would have to be gone through ,he also spoke of various options we would be able to choose from,if we didn't understand he put it into terms that we did understand which was brilliant. It took a few week for all the information to be collated from my Pension Provider but we had regular calls from a lovely lady her name is Holly Evans in the office to let us know what had come and what was due to come which we appreciated . Andrew came back to see us having received all the information he required,He had done a full assessment of all our pensions and guided through how to maximise my pension to suit our needs in our retirement. He is very knowledgable and trustworthy,and conducted everything in a professional manner and explaining all in a language we could understand and very patient . As a result of using The Pension Planner we now have plans in place for our future retirement knowing in our opinion the best advice,and would definitely advise anyone needing assistance with any financial matter to use The Pension Planner. Andrew Hursthouse is a real professional working for a professional Company Thank you very much indeed....Mr & Mrs KT Ashmore.

Have you seen the outcome you were hoping for?

yes i am happy how Andrew searched all the relevant pension companies to achieve a better pension for me in my retirement.And very pleased with the outcome and now i am much wiser and happier knowing that Andrew helped my wife and myself secure a future in retirement.

What could they have done better?

I have not used a Financial Advisor before so it is difficult to answer this question , because our meetings with Andrew were hassle free ,everything was explained to us in a manner that we could understand, and he is very knowledgeable about the markets and investments. So to us he couldn't have done anything any better as we was delighted with the outcome.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

As outlined elsewhere in this questionnaire.

How has Andrew Hursthouse helped you?

Despite many years in finance generally, I was more than confused as to the complexities of the reducing Lifetime Allowance, when combined with my imminent 75th birthday. Andrew Hursthouse has been extremely helpful in suggesting the best way forward and in 'holding my hand' through the process. I am very much impressed and would not hesitate to recommend The Pension Planner. Thank you!.

Have you seen the outcome you were hoping for?

Yes. The situation was well clarified for me by Mr Hursthouse, a significant sum of incorrectly paid-out tax has been reclaimed and the matter is now regularised.

What could they have done better?

I appreciate that such suggestions would be helpful but really have none to make. I could not have expected or asked for better advice

First impression from a user who is not yet a client

July, 2016

Overall

Please provide a brief comment about your experience with Andrew

Excellent defenately knows his job highly recomended

First impression from a user who is not yet a client

March, 2016

Overall

Please provide a brief comment about your experience with Andrew

Yes he gave really good advice but also pointed out things we hadn't realised ie: tax implications so at this point we are reviewing the situation.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I needed help with my pension planning, particularly as I has multiple providers.

How has Andrew Hursthouse helped you?

About a year before I approached retirement age I decided I needed to ensure that I understood what pension payments I would receive. As I held several different pension plans over my 50 years working life, this was not an easy task. It became evident to me that I would need to speak with a professional adviser. I am so glad that I chose The Pension Planner. Before fully committing I had initial review meetings with Andrew Hursthouse. Speaking with Andrew, I realised there were better options open to me that I appreciated. Good choices are vital, particularly now the government made major changes to pension rules. So I made the decision to committed fully to the Pension Planner to sort out my retirement income options & make further investments to ensure my income remains in good health. Without doubt I made the right choice with The Pension Planner team.

Have you seen the outcome you were hoping for?

My pension income is sustaining a good return, which means my standard of living is not impacted to a great degree, which provides security. As my other investments are still in their infancy I am unable to provide a positive outcome at this moment in time - work in progress.

What could they have done better?

Andrew Hursthouse of the The Pension Planner has been available at all times to answer any questions or topics that arose as I moved toward retirement. I cannot think of anything that I could suggest that would improve on the service.

Review from verified client

October, 2015

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Coming up for Retirement.

How has Andrew Hursthouse helped you?

I had a mixture of paid up and dormant pensions and savings plans and wanted a honest appraisal about what to do in order to work out my realistic needs during retirement. Andrew and the team came over and reviewed what i had what my needs were and proposed a way forward and did a thorough review with sensible recommendations all of which I have taken up. Great service where I always felt my needs were being listened to.

Have you seen the outcome you were hoping for?

Early days but looking very promising.

What could they have done better?

Nothing

Review from verified client

October, 2015

Overall

Service

Advice

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Needed help moving my pension to a new provider which would better suit my needs.

How has Andrew Hursthouse helped you?

Excellent advice, friendly service I was very impressed with Andrews willingness to offer advice and he seemed genuinely concerned that I would be in the best possible position in my retirement. With Andrews help I am now in a position that I can retire at 55 which I am extremely grateful for. I would be happy to recommend this company to others requiring an unbiased, personally tailored service.

Have you seen the outcome you were hoping for?

At present everything is on track to achieve what I requested of Andrew.

What could they have done better?

I was very satisfied with every aspect

First impression from a user who is not yet a client

September, 2015

Overall

Please provide a brief comment about your experience with Andrew

i met with andrew who did what was asked on the tin and now we know where we stand regarding our best options

First impression from a user who is not yet a client

February, 2015

Overall

Please provide a brief comment about your experience with Andrew

A good experience thankyou

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

Andy is a massive help and takes the time to explain things in great detail

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Derbyshire

How has Andrew Hursthouse helped you?

DonÂ’t just compare get advice from The Pension Planner If you are like me, then you will have also searched "annuity" and you will have found a vast choice of companies. Differences between comparison sites for quotes and the amount of commision charged were daunting. Andrew made the whole process much easier for me to understand. He compared the market for me and highlighted all of my options. He advised me of the best way to combined my three small pension pots into one. He liaised with all the providers on my behalf and provided me with regular updates. He was not pushy and the whole process was simple and easy to understand. All the staff were helpful and I would certainly recommend them to others.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

Andrew is a personable guy that takes the time out to find out what you need and gives you a number of options. He is honest about what is good for you and what is not and sets out the pros and cons in a user friendly and easily digestible way. Every time I get in touch with Andrew he comes back to me quickly and helpfully and is never pushy. Andrew is my go to person for financial advice.

What could they have done better?

I honestly can't think of anything.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Tyne and Wear

How has Andrew Hursthouse helped you?

After contacting Andrew and explaining my needs & requirements for my retirement, i was impressed by the way he went through everything with me and came up with suggestions & recommendations which i had not considered,which the other company i was in contact with had not mentioned either. Thats when i knew he was looking after my interests and not just trying to get another client onboard. Its hard to find personal service these days but in Andrew you are guaranteed it, and would not hesitate in recommending Pension Planner to anybody.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Cornwall

How has Andrew Hursthouse helped you?

A very good service When we were looking to buy an annuity with our maturing pension pot, we came across The Pension Planner almost by accident which turned out to be a happy one. We were guided through a very complicated process by Andrew Hursthouse, who took the time and trouble to make sure we understood very well the decision we were making

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Derbyshire

How has Andrew Hursthouse helped you?

I have known Andrew for a number of years now. He has continually helped me by implementing a solid plan to help meet my income requirements when I retire. Andrew is genuine in his approach and extremely thorough with his recommendations, I have never felt under absolutely no pressure with his advice and recommendations, he is always available to take ongoing questions, speak too and nothing is never too much trouble, I would definitely recommend his services!

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

I first contacted Andrew when I was looking for a pensions expert as I was due to retire in about 3 months and wanted to know my options. I have had several meetings with Andrew who has clearly explained the different types of pension plan and how the service works. He always sent documents he had promised and did a lot of research to identify ethical investment options for me. I now have clear written pension plan and investment summaries and it's been a great weight off my mind to have someone with Andrew's expertise keeping an eye on my investments.

What could they have done better?

I can't think of any improvements.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Andrew Hursthouse helped you?

Andrew was recommended by two good friends to help sort out my finances for my retirement. He collected the relevant information from my many small pensions and savings and sorted out a fiscal plan which I trust will serve me well for the foreseeable future. During discussions in person, on the phone and e-mails he explained my options in a "down to earth" and easy to understand approach that put my mind at rest

What could they have done better?

He does what it says on the tin

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Derbyshire

How has Andrew Hursthouse helped you?

GOOD ADVICE AND HELPFULNESS Was recommended to see Andrew Hursthouse when I was about to receive my pension fund. After a few meetings with Andrew where he gave me numerous options with projected results and where he found out my character traits in regards to how cautious I am with funds I was able to make an informed decision about my fund. This has included a monthly pension plus investments from a lump sum that satisfies my personal needs. Since then Andrew has given me regular updates and has arranged a regular meeting to advise me further as situations change. THOUOUGHLY WOULD RECOMMEND THE COMPANY FOR FRIENDLINESS, CARE AND PROFESSIONALISM.

What could they have done better?

Nothing meetings are always professional but friendly and when I am unsure everything is patiently explained.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

Like a good, reliable soldier - always present and correct. Following mediocre experiences with a number of Financial Advice houses I came across Obsidian. As a result due to previous disappointments I felt quite nervous and reserved judgement for a while. I need not have worried however, as my personal adviser Andrew Hursthouse soon dispelled my doubts and reservations. I have come to trust his sense of duty and obligation to his clients. I now feel at all times that what is being suggested is sensible and well considered and that I am never being pressurised to get involved in some dubious venture. Also, what is very important to me is that I am never made to feel embarrassed at my own financial ignorance as has been the case in the past. And I can always rest assured that whatever my queries or concerns Andrew is the friendly, patient and reliable help that I need at the end of an email or phone. I know that I am in good hands thanks to Obsidian and Andrew

What could they have done better?

I can't honestly think of anything.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

pension pilots I found Andrew at The Pension Planner so helpful in giving us sound advise on the many questions we had, this initial meeting that went on for nearly 2 hours and with no time pressure, this initial meeting was free and we were most impressed with the depths of explanation and in ways we could fully understand also i have contacted Andrew subsequently for advice on other pension advice and had the same clear advice ,

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Derbyshire

How has Andrew Hursthouse helped you?

The Pension Planner provides professional, unbiased pensions advice. I contacted the company when shopping around for an annunity. The company holding my pension savings was employing delaying tactics and generally being as unhelpful as possible. Andrew Hursthouse provided invaluable help in dealing with this company, securing the best annuity deal available at the time. He kept me well informed - and saved me time and a great deal of hassle. I have no hesitation in recommending this company.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

outstanding i recently shopped around for a pension plan to maximize the best income from a small pension pot. After speaking to a few companies i didn't seem to be getting all the information that i needed, i then came across Mr Andrew Hursthouse at The Pension Planner, and i am glad i did. Andrew came to see us and went through everything in detail and would not move on till we had fully understood what he was telling us. He explained things in plain English, no over inflated promises, just the plain truth, he says what he means and means what he says. A first class honest service, and when you sign up that is not the end of the excellent service provided, any phone call or email regarding any queries are answered post haste. Highly recommend.

What could they have done better?

Nothing, Andrew bent over backwards to help me find the best deal.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Lincolnshire

How has Andrew Hursthouse helped you?

Sorted! My annual review was due and I had questions regarding the EU changes to annuities but I needn't have worried, Andy Hursthouse had all the answers at hand and was able to steer me in the right direction. No worries about my future, you cannot go wrong with these guys!! Many thanks Andy and co.

What could they have done better?

Very little really, Andy keeps in regular contact so I have no worries about not being able to get the advice and help I need.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

First Class professional,genuine,sincere advice. Met with Andrew from the Sheffield branch over a period of 8 weeks. My individual case was quite specialized as I had been working overseas for quite a long period. Andrew was genuine in his approach and extremely thorough with his recommendations. He investigated and communicated his progress on a weekly basis and was available at request. I would wholeheartedly recommend his services in what was quite a stressful time for me. I felt under absolutely no pressure with his advice and recommendations. Would be happy to give feedback personally if anyone would like to hear about my experience. First Class service!!

What could they have done better?

If you need genuine advice that is not taken from a book and specialised to your individual situation and needs I would record Andrew and his services without any doubt.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Andrew Hursthouse helped you?

For me, choosing Andrew was the right choice at the right time. Deciding to take my pension was, for me, a traumatic time, until I contacted Andrew. My experience in choosing the right pension, was much more straightforward than I had thought it would be. I had approached retirement age with trepidation, I think I was in denial of the fact that I had reached this point in my life. The prospect of making the correct choice became evident to me and so I contacted Andrew through a close friend, and it was the best choice I could have made. The process was made easy for me by highly trained advisors who helped me to make my final decision with confidence. Working with Andrew was the right choice for me at exactly the right time.

What could they have done better?

It is diffficult for me to find something which Andrew could do better. In all of my dealings with Andrew he has displayed endless patience, (and believe me, he needed to ), and expertise. I am sure there are things which Andrew could do better, but as yet I have not found it.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

I found Andrew's knowledge to be extensive and his attention to detail impeccable. He advised me with regard to my attitude to risk and always takes on board my concerns. I have, and would recommend Andrew and his colleagues wholeheartedly.

What could they have done better?

Nothing.

Review from verified client

January, 2015

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

comfort with trust I found the process easy , never thought it would be so comprehensive yet so thorough. All fears were washed away ,staff friendly supportive wanting to help , whilst giving super advice.,

What could they have done better?

I cannot think of anything at this moment in time, because on the few occasions i needed assistance he was there . No questions asked , in a friendly and professional way sorted my requests.

Review from verified client

December, 2014

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

My experiences of dealing with Andrew Hursthouse from the Sheffield branch of Obsidian has always been excellent, his finger is on the pulse of the financial world enabling him to do his best for each individual client so I feel I am a individual client and not part of a package. Andrew explains the proposed plans in a easy to understand manner and gives as much time as needed to make a decision. No pressure. He is quick to respond to phone calls and emails as well as giving up dates. Andrew is also willing to go that extra mile even with finances not included under ObsidianÂ’s umbrella so has been a beneficial asset in finding information and solutions to deal with USA tax (a specialized area) and also a Personal Injury Trust. This extra help included contacting colleagues, other financial institutions and hours of computer research all of which he did in a efficient and friendly manner. Approachable and knowledgeable I would have no hesitation in recommending Andrew Hursthouse and Obsidian

Review from verified client

July, 2014

Overall

Advice

Service

Value

Based in South Yorkshire

How has Andrew Hursthouse helped you?

Very patient, really takes time to explain in plain English. Flexible and really tries to understand preferences and personality of client.

What could they have done better?

n.a.

Review from verified client

July, 2014

Overall

Advice

Service

Value

Based in Nottinghamshire

How has Andrew Hursthouse helped you?

When I first contacted Andrew about investing a lump, he was very good at explaining the different alternatives I had to choose from. Not being very good with facts and figures, Andrew explained in great detail easy to understand facts and choices that were on offer. We went through each plan in great detail and Andrew explained the risk factors on each plan. Andrew came over as very confident in what he does and I had no problems at all understanding what he said. When I finally settled on the investment I chose, Andrew explained what would happen next. Deal done I have benefited from Andrew's advice as my investment begins to make financial gains. I would have no problem recommending Andrew to any of my friends.