Reviewed for

Insurance and Protection ( 20 )

Mortgages ( 69 )

Pensions ( 28 )

Equity Release ( 5 )

Retirement income (annuities, drawdown) ( 4 )

Auto Enrolment ( 2 )

Investments and Savings ( 23 )

Pension Transfers - Non Specialist ( 7 )

Inheritance Planning ( 5 )

Long Term Care ( 2 )

Pension Transfers - Specialist ( 2 )

Financial Planning ( 11 )

Financial Mentoring ( 3 )

Financial Coaching ( 2 )

Reviewers' assets

£500k+ ( 10 )

£200k - £500k ( 5 )

£100k - £200k ( 6 )

( 2 )

£50k - 100k ( 7 )

Up to £50k ( 17 )

Client reviews

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Financial planning

How has Rachel Lane helped you?

Advised re financial planning

Have you seen the outcome you were hoping for?

Yes

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

Long term client

How has Rachel Lane helped you?

Advice, planning

Have you seen the outcome you were hoping for?

Too early

What could they have done better?

Accessibility, Rachel through not fault of her own is very busy & pressed for time

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Initially required advice for managing an investment, but have since broadened to cover all aspects of financial management.

How has Rachel Lane helped you?

Rachel is extremely good at understanding her clients situation and objectives in a non-judgemental way. She explores options and explains the rationale to help the client make an informed decision. She can explain difficult concepts, increasing confidence and ownership of the client in the decision making process.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I had no idea how to best make my money work form

How has Rachel Lane helped you?

With good solid down to earth advice and lots of guidance along the way. Also easy to contact and good at getting back to me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I am satisfied with my service

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a new mortgage, I enjoyed working with her so much that she then continued to help me with life insurance and my pension.

How has Rachel Lane helped you?

She has set up various accounts, given me tons of helpful advice and guided me through many things.

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing. I would recommend Rachel to anyone looking for solid, informed and bespoke advice for any financial situation.

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Required some guidance on getting the best pension and investment advice

How has Rachel Lane helped you?

Understood all my requests and advised and resolved transferring of pensions from various companies into a single pension account.

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing in my opinion

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Need for pension and investments to be managed.

How has Rachel Lane helped you?

Advice on products most suited to my needs and managed any changes relating to my account.

Have you seen the outcome you were hoping for?

Yes.

First impression from a user who is not yet a client

February, 2024

Overall

Please provide a brief comment about your experience with Rachel

Rachel took time to understand my situation and then explained everything in simple layman’s terms. She took extra time to follow up with a detailed report which included graphs and charts. She was professional and knowledgeable. I always felt able to ask any questions, no matter how basic.

Review from verified client

February, 2024

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Looking for a new mortgage deal

How has Rachel Lane helped you?

Yes

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I’m satisfied to date with the advice that Rachel has offered.

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

My family circumstances changed and I wanted professional advice about investment.

How has Rachel Lane helped you?

She is well prepared for our meetings. She listens to my requests and answers any questions I have. She explains any recent changes in my portfolio and offers suggestions as to improving my future financial situation.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I consider I receive sound financial advice and there is not anything that could have been done better.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was recommended Rachel by an ex-colleague of mine as I set up my own Limited Company and required advice in many different areas. I was not sure where to start! Rachel helped me and went above and beyond to provide the right options for us. I have also recommended Rachel to other friends / family members, and the feedback has all been positive.

How has Rachel Lane helped you?

As above.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

We were recommended Rachel and the team when looking for a cash plan for our work force

How has Rachel Lane helped you?

Great delivery, all questions answered in full and promptly

Have you seen the outcome you were hoping for?

Yes and more, all staff totally engaged and making the most of the plan because of how it has been delivered

What could they have done better?

Nothing, Rachel and the team have exceeded all expectations

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Rachel came highly recommended when looking for equity release for my mother. I then moved on to personal matters regarding wills, inhertiance, tax planning etc for myself personally and my daughter

How has Rachel Lane helped you?

Great advice and always explores all options. Breaks down the financial jargon into an easy way to understand. All aspects we planned to set up, have been setup and running now for a while

Have you seen the outcome you were hoping for?

Yes I have - all is setup and running perfectly

What could they have done better?

Nothing springs to mind

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

Rachel has been our mortgage advisor for the past few years! She helped us secure our first ever mortgage and was incredibly helpful throughout the whole process! My knowledge of mortgages were low and Rachel took the time to break down everything for us which we really appreciated! She took us through all the options and was an amazing guide. We have since remortgaged, Rachel was brilliant reaching out to us far in advance to talk through all our options once again! With interest rates pretty high l, we went through affordability and she advised us what the best option would be!

How has Rachel Lane helped you?

As mentioned above, Rachel was fantastic throughout the whole process of not only educating us on our first ever mortgage all the way to helping us recently remortgage! We couldn’t have asked for better support

Have you seen the outcome you were hoping for?

100% Rachel secured a great deal and made us feel at ease when making our decision

What could they have done better?

Nothing! She was amazing

First impression from a user who is not yet a client

September, 2023

Overall

Please provide a brief comment about your experience with Rachel

We had an excellent meeting and she was very helpful

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Despite being a customer of HSBC for over 40 years, and my mortgage with them was expiring they declined my remortgage request.

How has Rachel Lane helped you?

Rachel helped me find another mortgage provider quickly and efficiently.

Have you seen the outcome you were hoping for?

Yes another mortgage provider was found immediately and my remortgage is now in position.

First impression from a user who is not yet a client

December, 2022

Overall

Please provide a brief comment about your experience with Rachel

I found Rachel approachable and knowledgeable. She gave me helpful advice regarding my current financial circumstances.

Rachel's reply

Thank you Catherine, that's lovely to hear. Please let me know if there's anything else I can help with.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Realised with prompting from Rachel, that it was a good time to investigate options.

How has Rachel Lane helped you?

Rachel is very approachable and knowledgeable, she's helped in many ways, both for me personally and for colleagues at work where she's provided advice and support in a variety of situations. For me, particularly, it's great that there's someone there to discuss options, and think through how best to plan for the future I might like to have.

Have you seen the outcome you were hoping for?

We're currently discussing options.

What could they have done better?

A written summary of what we discussed would be helpful, but I took notes.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage but Rachel also helped with my pension and financial planning

How has Rachel Lane helped you?

Careful, intelligent discussion and advice on mortgage products; also her financial planning has really made a difference.

Have you seen the outcome you were hoping for?

Got great mortgage at a difficult time for our economy, thanks to Rachel's planning ahead for me.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

With the current financial climate I was totally uncertain of what to do so need advice and guidance.

How has Rachel Lane helped you?

Rachel not only walked me through the process superbly but also helped me obtain a great deal on my Mortgage also. She was available late in the evening as well and worked late into the night for me which im incredibly grateful for.

Have you seen the outcome you were hoping for?

I have indeed - I obtained the best possible mortgage deal possible currently

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Norfolk

What were the circumstances that caused you to initially look for an adviser?

Recommendation from my pension specialist.

How has Rachel Lane helped you?

Rachel really understood our specific requirements and worked tirelessly navigating a difficult situation with care and commitment. She demonstrated tenacity and focus during a lengthy project.

Have you seen the outcome you were hoping for?

Our goal was achieved and we are very grateful to Rachel for her calm approach, excellent communication skills and drive to ensure success.

What could they have done better?

Rachel could not have performed any better

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I received inheritance and wasn’t sure what would be the best thing to do with it.

How has Rachel Lane helped you?

Rachel is fantastic! She breaks down her advice so I can understand it. I explain to her circumstances and she always make sure her advice is tailored to my situation.

Have you seen the outcome you were hoping for?

Yes! I’m grateful for all her time and effort.

What could they have done better?

Rachel regularly checks in to see if my circumstances have changed or to update me about my investments.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Death of hisband

How has Rachel Lane helped you?

She has simplified my investments, ie ISAs etc & advised me accordingly. Booked me into conferences where specialist advisors discuss finances etc

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We had multiple small pensions we wanted to bring together and invest wisely.

How has Rachel Lane helped you?

Rachel is gifted with great patience and emotional intelligence, as well as being a fantastic financial advisor. And as we have no understanding of pensions and investing, Rachel has been our saviour.

Have you seen the outcome you were hoping for?

We are really happy with the fact our pensions are all together, soundly invested and easy to follow online.

What could they have done better?

We’re really happy with Rachel’s service, and as Covid caused some delays from our side, Rachel was most patient with us. Thank you Rachel!

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Financial investments & savings Mortgage advise and securing

How has Rachel Lane helped you?

Incredibly supportive, knowledgable and strategic when helping me maximise my mortgage application. Navigated complex challenges and found solution every time. Guided me on clever and efficient ways to build my investments in the short term and long term

Have you seen the outcome you were hoping for?

Successfully secured a mortgage much greater than what was initially available. Set up a clever savings/investment plan to grow my wealth.

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Student financial planning advice.

How has Rachel Lane helped you?

Rachel has been inspirational to my daughters and is a great role model. We were given excellent advice.

Have you seen the outcome you were hoping for?

Excellent service

What could they have done better?

N/A

First impression from a user who is not yet a client

March, 2022

Overall

Please provide a brief comment about your experience with Rachel

Responsive, communicates clearly, thinks ahead

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

RBS closing their One account facility and were particularly unhelpful in making a new facility available that was suitable for my needs

How has Rachel Lane helped you?

She listened and understood my needs and financial plans. Surveyed the whole of market and came up with an outstanding fixed rate deal

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing

First impression from a user who is not yet a client

September, 2021

Overall

Please provide a brief comment about your experience with Rachel

My dad is in really poor health, I'd been put in touch with Rachel to help sort his financial affairs. Rachel was very professional and helpful and went out of her way to work with other professionals (accountants/solicitors) to research the best course of action for my dad. I'm quite good at managing my own finances and with financial planning generally, so was surprised at the extent and efficacy of the solutions Rachel brought forward. I really appreciate Rachels advice, she is extremely competent and I would highly recommend her.

Review from verified client

August, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Required a mortgage

How has Rachel Lane helped you?

Swiftly found the most suitable products

Have you seen the outcome you were hoping for?

Definitely, yes

What could they have done better?

Nothing

Review from verified client

August, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Purchase of a flat

How has Rachel Lane helped you?

Rachel assisted in arranging our mortgage to be taken out with the bank, and was most helpful in meeting some tight deadlines!

Have you seen the outcome you were hoping for?

Yes, absolutely

Review from verified client

August, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a property

How has Rachel Lane helped you?

Rachel helped me to secure my mortgage

Have you seen the outcome you were hoping for?

Yes

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Didnt want to do it myself.

How has Rachel Lane helped you?

She sorted everything for me. Didnt need to worry.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - they did a great job!

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

We were looking for long-term investment advice.

How has Rachel Lane helped you?

Rachel assessed our investment and pension requirements and advised accordingly.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

I had savings which were underperforming and needed help with understanding my options from a low base of knowledge.

How has Rachel Lane helped you?

Rachel took me through my investment risk assessment and explained the range of options available. By being easy to talk to, calm and knowledgeable I was able to ask Rachel all the questions I needed to fully understand and make decisions.

Have you seen the outcome you were hoping for?

I’ve been able to put my savings in better products that suit my goals; and gain a level of financial confidence to make more informed. necessary decisions.

What could they have done better?

I was very happy with the service given; a wider thing for all advisers to offer would be routes of learning for clients - simple decisions maki g flow charts or tutorials perhaps.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

I am the CEO of a young but fast growing startup. Mortgage lenders don't like unconventional borrowers, especially those looking for large loans, so this was a particularly complex deal to broker and I didn't want to risk doing this myself.

How has Rachel Lane helped you?

Rachel was able to navigate these tricky waters with great speed and professionalism. Rachel brokered a custom deal with a building society that enabled us to go ahead with the house purchase we were looking for.

Have you seen the outcome you were hoping for?

The outcome was better than expected and we couldn't be happier. Rachel did a fantastic job. We are entrusting our general investments handling with her in the next chapter.

What could they have done better?

I have nothing to say here, Rachel has done a great job.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Rachel helped us with getting a mortgage for a significant house move.

How has Rachel Lane helped you?

Rachel gave us clear and insightful advice on what our mortgage options were and helped us through the process. Our case was complicated but Rachel knew exactly how to navigate it to get us the outcome we wanted and were comfortable with. She kept us fully informed and involved throughout, which helped manage the uncertainty of the process.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Obtaining a mortgage.

How has Rachel Lane helped you?

Helped me find the best options. Was also absolutely excellent at dealing with a complex financial structure which included multiple different salaries.

Have you seen the outcome you were hoping for?

Got an excellent rate.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I was newly widowed and required financial advice as to how best to invest my monies.

How has Rachel Lane helped you?

Rachel’s clear grasp of financial markets and ability to explain matters to me guided my investment strategy.

Have you seen the outcome you were hoping for?

Yes I have.

What could they have done better?

I value the ongoing advice I receive and do not think there are any elements that could have been done better.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Changing mortgage and financial advice in general.

How has Rachel Lane helped you?

With a very straight forward service securing a good deal for the new mortgage. Also Rachel gave us a friendly and excellent help and extensive list of options, ensuring I had understood all the option offered and that I was happy and confident with the decisions I was making.

Have you seen the outcome you were hoping for?

Yes, everything perfect.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Having been a landlord for many years, I’m always looking for that superb deal that most IFA seem to miss. Without exception, Rachel always cuts the mustard.

How has Rachel Lane helped you?

We have had many a BTL mortgage both straight forward and complex due to circumstances. She has also set up life policies for both my wife and I.

Have you seen the outcome you were hoping for?

Rey much so and more.

What could they have done better?

Nothing. Very satisfied.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Changing my mortgage over

How has Rachel Lane helped you?

Gave me sound and quick advise

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

She was outstanding - highly recommend

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I was looking to buy my firs thome

How has Rachel Lane helped you?

Rachel guided me through the whole process in terms of not only securing the mortgage but also the steps of buying the house

Have you seen the outcome you were hoping for?

Yes, we are expecting a speedy completion on the house later this month!

What could they have done better?

Nothing at all, she was contactable (even on her holiday!), quick to get back and very knowledgable

First impression from a user who is not yet a client

March, 2020

Overall

Please provide a brief comment about your experience with Rachel

Rachel was responsive, clear, understanding and friendly.

First impression from a user who is not yet a client

January, 2020

Overall

Please provide a brief comment about your experience with Rachel

.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Initially Rachel's services were part of the package offered by my employers. I continued using Rachel after the link between my employers and Rachel's company ended.

How has Rachel Lane helped you?

Impartial advice when comparing employer provided pension scheme with other schemes available. Assistance in sourcing most cost effective mortgage provider when moving home Consolidating various pension pots and savings into a more limited number of schemes Offering services for family members Advice in retirement planning

Have you seen the outcome you were hoping for?

Yes. Performance of the schemes suggested by Rachel have outperformed the company pension scheme providers

What could they have done better?

N/A

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Options to invest a lump sum alongside mortgage advice and general financial planning for the short and medium term.

How has Rachel Lane helped you?

Rachel contacted us straight away and we had a meeting at a time that was convenient to us both. She offered some excellent straightforward and insightful financial advice that was bespoke to our particular situation across a range of different subject matters. We are in a much clearer and confident position as a result.

Have you seen the outcome you were hoping for?

Definitely - the advice was impartial and was exactly the outcome we were looking for.

What could they have done better?

I can not think of anything that we were not completely satisfied with.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

In 2015 I was at risk of being made redundant and wanted to review my financial position as finding work again may have been a challenge. Therefore I needed to understand my situation should I have to retire.

How has Rachel Lane helped you?

Rachel recommended Life Insurance to cover the cost of my Buy To Let mortgage which would help my son's inheritance position. Rachel has also provided good Pension advice and transferred one of my closed pension funds to James Hay.

Have you seen the outcome you were hoping for?

Everything has gone well and feel that I am getting everything in order for retirement.

What could they have done better?

I cannot think of anything that could have been done better.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Purchase of a new property.

How has Rachel Lane helped you?

Re mortgage one property Mortgage another property

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Rachel Lane helped you?

Got me a great deal with very little fuss. Took all my financial info and got me a quick solution.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

We wanted some support for investment and life insurance.

How has Rachel Lane helped you?

Rachel gave us excellent help and options, and ensured we were comfortable with the decisions we were making.

Have you seen the outcome you were hoping for?

Yes, one of the investment already gave very good money back. And we managed to buy our dream house

What could they have done better?

Nothing.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Initially it was a new BTL mortgage

How has Rachel Lane helped you?

Rachel is fully up to speed on all financial regulations, however, she has a great ability to think outside the box to achieve the task in hand.

Have you seen the outcome you were hoping for?

100%

What could they have done better?

I don’t believe my advisor could have achieved any better than Rachael has to date.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

First time buyer looking to buy property at auction.

How has Rachel Lane helped you?

Presented a detailed and extensive list of options and allowed me to find the best outcome without the need for bridging finance.

Have you seen the outcome you were hoping for?

100%

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Needed to refinance my Oneaccount mortgage which RBS insisted must be redeemed and no roll over extendion was possible

How has Rachel Lane helped you?

Searched the market and came up with a fantastic fixed rate 5 year deal, and gave clear advice as to how it all worked. Further she stayed on top of the case and monitored it closley through to completion. Totally professional and friendly service.

Have you seen the outcome you were hoping for?

Absolutely

First impression from a user who is not yet a client

August, 2019

Overall

Please provide a brief comment about your experience with Rachel

Poor response

Rachel's reply

Sebastian was rung within minutes of his initial contact. Unfortunately he was only able to offer to have a phone call the next day which I tried to accommodate but wasn’t able at that notice. I left on annual leave 2 days later (which was mentioned during our call and which I’m still on). I’m sorry Sebastian felt the service wasn’t sufficient but my profile is marked with availability so feel this is not a fair reflection of our service.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

remortgage and retirement planning.

How has Rachel Lane helped you?

Rachel provided excellent advice and responded promptly to any questions we had as well as identifying suitable mortgage and pension solutions.

Have you seen the outcome you were hoping for?

Yes, we went with Rachels suggestions and she saw the whole process through to conclusion.

What could they have done better?

Rachel provided a full service from initial advice through to completion and she or her colleagues were always available at relatively short notice.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

We wanted to consolidate our advice across several areas. Rachel was recommended to us as a highly competent IFA who could cover off all of our needs.

How has Rachel Lane helped you?

Rachel tailored her advice and recommendations to our needs. Not only did she fill in the blanks and help us understand what we needed, she helped us save a considerable amount staying with our existing mortgage lender. I also now have life cover that has saved me a great deal of money due to perks of the policy. Rachel really does think about the bigger picture and how she is helping you long term.

Have you seen the outcome you were hoping for?

Absolutely, we are very pleased with the outcomes to date.

What could they have done better?

I wouldn't change anything. It has been a great experience dealing with Rachel and we will continue to use her services in the future.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Moving house and needed to make sure we had sound advice on both mortgages and insurance.

How has Rachel Lane helped you?

Rachel was really understanding to our needs and positioned the advice in easy to understand terms.

Have you seen the outcome you were hoping for?

Yes products presented and agreed.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Very disappointed with our last Financial Adviser and had lost a lot of faith in who to go to when looking for mortgage advice. Contacted Rachel Lane who was highly recommended by a friend.

How has Rachel Lane helped you?

Rachel was excellent, very professional and totally on top of her game. She was so helpful, in helping us secure a mortgage product we were delighted with and saved us money in the product she recommended. She was also very friendly, super efficient, followed up everything as she said she would, communicated to us and kept us in the loop the whole time.

Have you seen the outcome you were hoping for?

Absolutely- we have secured a great mortgage product which has actually saved us money on our monthly mortgage payments.

What could they have done better?

I honestly can’t give any constructive suggestions on this occasion as we were 100% satisfied in every way with Rachel Lane and the service she provided for us.

Review from verified client

September, 2018

Overall

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Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

My old prudential pension matured and I wanted someone to help me move it to a plan that met with my ethical principles as well as earning money and being flexible to meet my needs in the future.

How has Rachel Lane helped you?

Rachel met with me to understand what my needs were. Then she spent time researching potential solutions. She met with me again and explained them very clearly and honestly.

Have you seen the outcome you were hoping for?

Yes, Rachel and her team are in the process of setting up a SIPP for me now and moving my prudential pension plans into it.

What could they have done better?

I can’t think of anything. Rachel continues to impress me by her swift responses to all my queries . I don’t understand finance and she has made me feel confident my money is in safe hands and she will always give me a straightforward answer.

Review from verified client

September, 2018

Overall

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Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Inheritance of a share and investment portfolio meant I needed some advice on the best course of action.

How has Rachel Lane helped you?

Rachel visited and we discussed my situation and Rachel gave a series of options to think about. She followed this up with a written plan that I was able to refer too and share with my family. She explained in simple language and did not pressure me in any direction.

Have you seen the outcome you were hoping for?

Yes I feel that I have clarity on my financial situation and that Rachel has given me the best advice for my circumstances.

Review from verified client

September, 2018

Overall

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Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Several reasons: - Pension review to make sure we were preparing for our future - Life insurance to protect our daughter in the event of anything happening to us - Mortgage review for now, and looking at a future house move.

How has Rachel Lane helped you?

Rachel helped us review our finances to ensure we were in a good place for our future. She listened carefully to our requirements and made the world of finance less complicated, explaining options with patience, clarity and ease. Rachel is very knowledgeable, easy to talk to and always responsive to any queries on an on-going basis. She helped us put in place life insurance, sorted out our pensions and will be sorting out our mortgage.

Have you seen the outcome you were hoping for?

Yes, we are where we want to be at the moment, but there is always more. As things change we need to constantly review our circumstances, and having someone like Rachel on hand gives us comfort and confidence our future is safe.

What could they have done better?

No. The reason for this is that Rachel listens and responds.

Review from verified client

September, 2018

Overall

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Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

We have used Rachel for mortgage advice through two home moves now. Most recently wether to simply sell up and buy or let and buy Rachel gave me a series of scenarios and talked me through the options so I know the pros and cons of all the choices.

How has Rachel Lane helped you?

We discussed upcoming life events that might impact affordability and she then gave me alternatives to combat these problems.

Have you seen the outcome you were hoping for?

Rachel gave us so much of her time and was so so thorough in explaining all our options we were in no doubt what the right choice to make was. Her simplifying some complex scenarios and using layman's terms for us so we could understand all the legal implications we were able to make the right decision. We really appreciate how thorough Rachel was and how patient she has been as we changed our minds a couple of times!.

Review from verified client

September, 2018

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Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Moving home.

How has Rachel Lane helped you?

Rachel recommended mortgages suitable to my situation and advised on the merits of different products to enable me to make the best decision about which institution to go for.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing, she was fabulous!

Review from verified client

September, 2018

Overall

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Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Auto enrolment and our intention to support our company members through the process of setting up a personal pension.

How has Rachel Lane helped you?

Rachel provided clear, jargon-free advice, managed the auto enrolment process on behalf of our company and supported each member of staff to develop a pension plan that best suits their individual circumstances.

Have you seen the outcome you were hoping for?

Yes, we have been delighted with the expert advice and support received.

First impression from a user who is not yet a client

September, 2018

Overall

Please provide a brief comment about your experience with Rachel

Extremely helpful, knowledgeable and friendly.

Review from verified client

September, 2017

Overall

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Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

We initially needed mortgage advise... someone who could talk us through the steps that were needed to enable us to get onto the property ladder and in turn get to where we'd like to be in the future.

How has Rachel Lane helped you?

From start to finish, Rachel has made life incredibly easy for us. Her time keeping, efficiency, knowledge and level of care and professionalism are second to none. We were never left waiting, wondering, she constantly kept us in the loop and bent over backwards to ensure everything ran smoothly.

Have you seen the outcome you were hoping for?

Absolutely. We genuinely would never look anywhere else for mortgage advice. Rachel ticked all of our boxes and more. Rachel has got us to where we wanted to be short term and we plan on using her in the future to advise and assist us with our next step.

What could they have done better?

Nothing, We were 100% satisfied.

Review from verified client

June, 2017

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Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I needed to get a re-mortgage done very quickly, which Rachel undertook whilst securing an extremely competitive rate. I also needed to sort out a new pension arrangement which again took very little time and which Rachel achieved in very quick and painless measures. Thank you so much Rachel.

How has Rachel Lane helped you?

The service that Rachel offered me was absolutely first class. She understood my priorities and acted promptly and saw the whole process through from start to finish. Both were concluded extremely successfully.

Have you seen the outcome you were hoping for?

Absolutely.

What could they have done better?

Rachel in my opinion sought to understand my needs and priorities and worked with me to ensure both areas were transacted smoothly and successfully

First impression from a user who is not yet a client

November, 2016

Overall

Please provide a brief comment about your experience with Rachel

I required a bridging loan and this is not her field But she put me straight on to someone who could help Thank you Rachel

Review from verified client

October, 2016

Overall

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Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I had started a new job and needed pension advice. I was also looking for buy a property in the near future so I was seeking initial guidance on mortgage requirements and the process invovled.

How has Rachel Lane helped you?

When we first met, Rachel helped us to understand how much we could borrow and explained the implications of having a mortgage. We had loads of questions that Rachel confidently answered, we found her very knowledgeable on all topics raised. Rachel was also very prompt in getting back to us, which was often after hours. Following the initial meeting, Rachel researched mortgage lenders for us, taking into account my visa status. We were presented with all options and the pros / cons were clearly explained. Rachel took the hard and time consuming work out of finding a lender which is what we found most valuable. We had full confidence that the best options were being presented to us.

Have you seen the outcome you were hoping for?

We have just completed on a flat and are very happy with the services provided. It would not have happened as quickly without Rachel advice and guidance. My pension is also in place, and upon advice from Rachel, I'll be adjusting my persona l contribution now that the house sale is complete.

What could they have done better?

I have no criticism or constructive feedback at all, the process couldn't have been smoother. I have no hesitation in recommending Rachel to anyone.

First impression from a user who is not yet a client

August, 2016

Overall

Please provide a brief comment about your experience with Rachel

Very helpful

First impression from a user who is not yet a client

August, 2016

Overall

Please provide a brief comment about your experience with Rachel

I felt she was genuine, friendly am approachable. Although was only a short initial phone call I felt happy to meet with her and see how she can help us organise our finance and future security.

First impression from a user who is not yet a client

April, 2016

Overall

Please provide a brief comment about your experience with Rachel

Very Sympathetic

First impression from a user who is not yet a client

April, 2016

Overall

Please provide a brief comment about your experience with Rachel

My boyfriend and I are looking to buy our first home and contacted Rachel for mortgage advice. After getting in touch with Rachel through Vouched For she got back to me immediately to arrange a meeting. I met with her a few days later for an initial consultation to establish how much we should be able to borrow and she explained everything very clearly and made us feel at ease with the process (with which we are very unfamiliar!). Since the initial meeting she has been easily contactable for any questions we have and we are looking forward to progressing our search with her!

Review from verified client

April, 2016

Overall

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Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I wanted to know how to invest the money from the sale of my flat which I was about to (reluctantly) put on the market (because I didn't think I had a choice!). It didn't even enter my head there might be other options because I'd gone through what I thought were all the possible options and ruled them out as impossible.

How has Rachel Lane helped you?

First of all, let me say Rachel is absolutely amazing. Knowledgable, friendly, approachable, and a great sense of humour! Rachel asked why I was selling it, and if I'd considered keeping it to rent out. This was one of the options that I'd previously considered but immediately ruled out. When I told her of my predicament that would mean that option was not possible (this predicament was a big, fat, multi-layered predicament too), she told me the reasons why she thought it would be. I was willing to let her try even though I thought the outcome would be negative. It wasn't. She actually came up with 4 lenders that would lend to me based on my situation.

Have you seen the outcome you were hoping for?

Absolutely! She is the sole reason I got to keep my flat, and I will be forever grateful that she crossed my path at the right time. In fact wait....I think this girl actually might be an angel!!!!.

What could they have done better?

She couldn't have done anything better....I told you -she's an angel. Angels can't be improved upon ;-)

First impression from a user who is not yet a client

March, 2016

Overall

Please provide a brief comment about your experience with Rachel

Rachel was very good at getting in touch and she came up with some good options for mortgages. Unfortunately, for me, she couldn't beat the offer from HSBC. I'm still glad I got in touch to explore those options!

First impression from a user who is not yet a client

March, 2016

Overall

Please provide a brief comment about your experience with Rachel

My girlfriend and I are first time buyers and so far Rachel has been brilliant with giving us lots of helpful advice and answering all of our questions. Rachel is also extremely flexible and has worked around us for meetings and phone calls.

Review from verified client

March, 2016

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Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

We were looking to purchase our first home.

How has Rachel Lane helped you?

Rachel gave us sound advice and has been guiding us through the home buying process. All advice and information has been clearly explained and simple to understand, taking away much of the stress and jargon of first time buying.

Have you seen the outcome you were hoping for?

We have bought our first house without a hiccup, currently waiting for a date to exchange.

First impression from a user who is not yet a client

March, 2016

Overall

Please provide a brief comment about your experience with Rachel

I've only had a first consultation to date but already Rachel's easy manner and knowledge of the market makes me think that my husband and I will be in good hands.

Review from verified client

March, 2016

Overall

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Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

mortgage on 2nd home.

How has Rachel Lane helped you?

provided a workable solution to my complex problem.

Have you seen the outcome you were hoping for?

yes, the advice and products that were proposed fitted my situation perfectly.

First impression from a user who is not yet a client

February, 2016

Overall

Please provide a brief comment about your experience with Rachel

Friendly, knowledgeable, efficient and approachable.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was buying my first house.

How has Rachel Lane helped you?

She helped me secure a mortgage swiftly and professionally, helping me every step of the way.

Have you seen the outcome you were hoping for?

Yes! Amazing efficiency.

What could they have done better?

Nothing, she was perfect.

Review from verified client

February, 2016

Overall

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Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

We needed to change our mortgage to find a better rate.

How has Rachel Lane helped you?

In every aspect & even though we were a very complicated case she never gave up!.

Have you seen the outcome you were hoping for?

Yes. We are paying less!.

What could they have done better?

Nothing!

Review from verified client

February, 2016

Overall

Advice

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Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

To find the best mortgage on a buy to let property.

How has Rachel Lane helped you?

She found the best mortgage very quickly.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Moving house.

How has Rachel Lane helped you?

Sourced and secured mortgage.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

I needed advice and assistance in applying for a mortgage within my means and taking into account my age.

How has Rachel Lane helped you?

Rachel searched a number of relevant possibilities and kept me advised as to the progress during initial applications.

Have you seen the outcome you were hoping for?

We achieved the outcome we required after jumping a few hurdles and following Rachel's professional advice.

What could they have done better?

There was absolutely nothing more that Rachel could have done. She always answered my emails on the same day, even when she was on holiday.

Review from verified client

February, 2016

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Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Rachel's company have represented me for many years. In a review, Rachel spotted that my old mortgage was at an historic interest rate and advised we look elsewhere.

How has Rachel Lane helped you?

My circumstances are unusual, I'm a high earner, but paid via dividends for a large chunk and this made a conventional mortgage difficult. I also had reasons to want an interest only part on the loan, and in combination with my age (57) this reduced the potential pool of companies who'd be interested in helping.

Have you seen the outcome you were hoping for?

Rachel went way beyond what I expected of her... one company turned me down and she didn't miss a beat; persevering until we achieved the goal and reduced our mortgage payments by 1/3rd in the process. I couldn't have been happier.

What could they have done better?

There are no improvements I recommend. She's a natural communicator, a friendly person and very efficient. Frankly she's a human being first and a financial advisor second!

First impression from a user who is not yet a client

January, 2016

Overall

Please provide a brief comment about your experience with Rachel

Very helpful, clear advice. Pleasant and unpushy manner.

First impression from a user who is not yet a client

November, 2015

Overall

Please provide a brief comment about your experience with Rachel

to early to judge

First impression from a user who is not yet a client

October, 2015

Overall

Please provide a brief comment about your experience with Rachel

After a little bit of backwards and forwards trading messages we caught up and have an initial meeting booked.

First impression from a user who is not yet a client

October, 2015

Overall

Please provide a brief comment about your experience with Rachel

Rachel is professional and pleasant and is very active. Very impressive.

Review from verified client

September, 2015

Overall

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Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer looking for help arranging the right mortgage for us.

How has Rachel Lane helped you?

Rachel was massively helpful. She went above and beyond the call of duty by patiently and carefully explaining the whole process to us, so we really understood the steps that we would go to. She made herself available to talk to us literally at all times, including on weekends and whilst she was on holiday (which we felt a bit guilty about). She found a good mortgage for us after explaining some of the key differences between what the market had to offer, and continued to support us through the process until we had our mortgage fully approved and were able to exchange on a property we had found. Above all, she was more than just a mortgage advisor - we felt that she was really supporting us in an open and friendly way, and was genuinely pleased for us once we found the house we were after. We couldn't recommend her highly enough!.

Have you seen the outcome you were hoping for?

Yes - we were approved for a mortgage and are moving into our new house in a few weeks time.

What could they have done better?

Literally, there is nothing Rachel could have done better (and I say that after careful consideration).

Review from verified client

July, 2015

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Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

We were looking for a new mortgage to move home. We had unexpectedly found our perfect house and needed to move quickly!.

How has Rachel Lane helped you?

Searched for and secured the most suitable mortgage to meet our needs and provided advice and reassurance along the way.

Have you seen the outcome you were hoping for?

We have now completed, moved in and couldn't be happier with the way the financial side of things was handled.

What could they have done better?

I honestly couldn't fault Rachel.

First impression from a user who is not yet a client

June, 2015

Overall

Please provide a brief comment about your experience with Rachel

Rachel has been outstanding in her help in finding me a mortgage. She delivered at all times and was committed to finding me the right mortgage even when I met her face to face and understood the personal and professional need for my move and was totally understanding. I would totally recommend Rachel and her committed approach and her thoroughness in her profession so 5 stars all round

First impression from a user who is not yet a client

January, 2015

Overall

Please provide a brief comment about your experience with Rachel

Rachel has been extremely responsive and thorough. She is knowledgeable and a pleasure to deal with. It is now up to our Board to decide on which solutions to opt for.

First impression from a user who is not yet a client

December, 2014

Overall

Please provide a brief comment about your experience with Rachel

Absolutely first class in all respects.

First impression from a user who is not yet a client

November, 2014

Overall

Please provide a brief comment about your experience with Rachel

Rachel is pleasant and professional. She listened to what I had to say and gave sound advice.

Review from verified client

November, 2014

Overall

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Value

Based in London

How has Rachel Lane helped you?

Communicates clearly and replies in a prompt manner.

Review from verified client

November, 2014

Overall

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Value

Based in London

How has Rachel Lane helped you?

Rachel Lane was outstanding throughout the entire mortgage process. From the beginning, she explained our options clearly and concisely, before selecting a shortlist of mortgage products that fully served our needs. Prior to application, Rachel ensured all of our supporting documentation was present and correct, which allowed us to move forward quickly once our offer was accepted. From application to completion Rachel kept us constantly updated, always responded with speed and was available at all hours of the day for our queries and questions - of which there were many! We were delighted with the level of professionalism that we received from Rachel, and felt that she repeatedly went above and beyond what could be reasonably asked of her in order to resolve issues with other parties in the conveyance process. Overall, Rachel gave us a superb service with a very personal touch, which we felt was fantastic value for money. When the time comes to remortgage, we will definitely be using Rachel's services again.

Review from verified client

November, 2014

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Value

Based in Surrey

How has Rachel Lane helped you?

Rachel has been very helpful in organizing our new mortgage. Rachel has also helped with health cover within the mortgage. We have also been given advise on Business cover for ourselves and staff going forward.

Review from verified client

November, 2014

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Value

Based in Surrey

How has Rachel Lane helped you?

This was my first time getting any advice of my finances and getting a mortgage. I met Rachel face to face who went through everything with me and explained how I could go about getting a mortgage for the first time and made me feel at ease about what I could acheive. Rachel has given me great advice all the way through the process and advising me fully on everything. Whenever I have had a question (some maybe stupid) she has always helped me and kept in touch with me throughout. Very pelased with the service.

Review from verified client

November, 2014

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Value

Based in Avon

How has Rachel Lane helped you?

Very prompt responses and careful and helpful explanations of financial concepts and the products offered. Good knowledge of the market and she was able to explain everything to me which, as a first-time home-buyer with no financial nouse, I had found overwhelming and unnecessarily complicated. She simplified the process and made it all very easy. I am confident I have the right product!

Review from verified client

November, 2014

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Value

Based in London

How has Rachel Lane helped you?

Was great at explaining everything we needed to know...

Review from verified client

November, 2014

Overall

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Value

Based in London

How has Rachel Lane helped you?

Rachel has a thorough knowledge of the market. She was always happy to organise meetings and go through all the options and processes. She found the best mortgage for our needs and managed to save us thousands of pounds.

Review from verified client

November, 2014

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Value

Based in Berkshire

How has Rachel Lane helped you?

Rachel was very helpful throughout our mortgage application process, providing us with a good range of products, and helping us to understand large volumes of information in a simplified manner. Rachel was excellent and pre-empting what issues may arise and how we could overcome them in order to speed up our application. I would definitely like to use Rachel again for any future financial advise.

Review from verified client

November, 2014

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Based in Buckinghamshire

How has Rachel Lane helped you?

It has been refreshing to work with Rachel who has been professional and proactive in helping arrange a mortgage. Rachel has always responded quickly to email or calls to ensure things don't get slowed down unnecessarily, something that experience has taught me is not always the case.

Review from verified client

November, 2014

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Value

Based in London

How has Rachel Lane helped you?

Rachel was absolutely amazing throughout the whole process of my mortgage application. She was professional but also extremely approachable in what can be a confusing time. I highly recommend her (I already have!) and the Rapport team. An unbeatable seamless service.

What could they have done better?

In all honesty I can not fault Rachel.

Review from verified client

November, 2014

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Value

Based in Suffolk

How has Rachel Lane helped you?

Rachel has been invaluable in sourcing, advising on and applying for a mortgage for me. My circumstances required some additional research and Rachel has been superb at communicating and providing me with the best possible product and taking care of all related negotiations. She is currently handling my pension interests and I have every confidence that she will be handling all my financial interests with the same calm professionalism as she has delivered thus far.

What could they have done better?

I can honestly say that there is nothing I can think of that Rachel could do to improve her service.

Review from verified client

November, 2014

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Value

Based in London

How has Rachel Lane helped you?

As a first time buyer the prospect of getting a mortgage was a very scary one, however Rachel made the whole process stress free. She is very personable and always available for my many (often very minor) questions, whether that is on the end of the phone or in person. Rachel has been invaluable throughout my house buying process. She has gone above and beyond to ensure that I was able to obtain the best possible mortgage. No is not an answer for Rachel, even when we came across hurdles (of which there have been many), she has found an alternative.

What could they have done better?

I wish Rachel could have managed everything else involved with buying the house as everyone else doesn't compare to how great Rachel has been.

Review from verified client

November, 2014

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Value

Based in Surrey

How has Rachel Lane helped you?

Rachel took into our consideration our bespoke requirements and worked tirelessly to find us the most suitable mortgage products.

Review from verified client

October, 2014

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Value

Based in Cambridgeshire

How has Rachel Lane helped you?

Rachel took the time to explain everything to me in detail so I understood everything involved. Not only with my mortgage application but she also gave me excellent advise on insurance for myself should I have any illness in the future and have to take time off work. This is something I had not even thought about. I am very pleased with the advise and help from Rachel and feel comfortable to just pick up the phone and call her with any questions and always get a helpful response.

What could they have done better?

n/a

Review from verified client

October, 2014

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Based in Essex

How has Rachel Lane helped you?

Rachel is attentive, friendly and diligent. Nothing is ever too much trouble for her to explain.

Review from verified client

October, 2014

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Value

Based in Roxburghshire

How has Rachel Lane helped you?

Rachel is really easy to talk to and talks in a language that someone with basic financial knowledge will understand. She understands her clients needs and caters accordingly.

Review from verified client

June, 2014

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Value

Based in Tyne and Wear

How has Rachel Lane helped you?

Rachel was able to provide a comprehensive list of options available in securing the best mortgage available. She was able to guide us through all the options available and provide fantastic advice that saved us allot of time and money. Through Rachel's help we now have an affordable mortgage and finally own our first home.

Review from verified client

June, 2014

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Value

Based in Tyne and Wear

How has Rachel Lane helped you?

Rachel was an excellent advisor...particularly when getting to know our requirements she asked so many questions that really helped her to understand our priorities. She was not pushy but gave impartial advice that fitted our situation and lifestyle and showed she has plenty of knowledge in her field. She was always there with updates for us and on hand to answer our questions. I'd definitely use her again and recommend her to my friends and family.

What could they have done better?

I can't think of anything she could have done better to improve her service!