Emma Austin

Enterprise, Chartered Tax Advisers and Chartered Management

Client reviews

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an accountant?

We were a relatively new company and needed advice and help with future planning following previous accountancy issues.

How has Emma Austin helped you?

Emma gave us informed advice on our requirements, took time to help us understand the decisions we were making and liaised with other agencies effectively and efficiently when required on our behalf. She worked speedily , was very approachable and very quick to respond to any communications.

Have you seen the outcome you were hoping for?

Overall a very satisfactory service, achieving our goals set out at the start , with a future plan for the company. Emma and her team have been a pleasure to work with.

Review from verified client

April, 2017

Overall

Service

Advice

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an accountant?

Personal tax advice.

How has Emma Austin helped you?

Emma was very helpful during our initial meeting. She took her time to go through and explain everything to me and I didn't feel rushed at any point. She put me at ease and I didn't feel that any question was too simple to ask.

Have you seen the outcome you were hoping for?

Yes.

First impression from a user who is not yet a client

October, 2016

Overall

Please provide a brief comment about your experience with Emma

From my initial contact with Enterprise, I had a good feeling about Emma and her staff (in particular Teresa Purkis who was friendly and reassuringly articulate and informative). This continued during my first face to face meeting with Emma when I was greeted warmly and where I was filled with confidence regarding her professional and technical expertise.

First impression from a user who is not yet a client

August, 2016

Overall

Please provide a brief comment about your experience with Emma

Clearly an experienced and knowledgeable professional, with a strong customer focus and pleasant manner. Very useful first meeting and I am happy to engage Emma as my accountant.

Review from verified client

April, 2016

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an accountant?

Tax advice as a Landlord / property investor.

How has Emma Austin helped you?

Lot's of top tax tips in plain English!.

Have you seen the outcome you were hoping for?

Yes! - I will be saving money / getting a better return from my investment property.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an accountant?

Dis-satisfaction with my previous accountant.

How has Emma Austin helped you?

She rescued me! I gained advice from her immediately that I wish I had received before. I must have saved thousands already just be improving my knowledge of tax and business issues.

Have you seen the outcome you were hoping for?

Absolutely. I now feel I am in safe hands and feel so much more confident with Emma. Her team are also amazing and they always get back to me very quickly and with lots of patience!.

What could they have done better?

None.

Review from verified client

December, 2015

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an accountant?

More 'added value business advice'.

How has Emma Austin helped you?

With an initial consultation and some ideas about how to make reporting more meaningful.

Have you seen the outcome you were hoping for?

We're working on it!.

Review from verified client

November, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an accountant?

I felt I was constantly struggling with cash flow, understanding my accounts fully and budgeting.

How has Emma Austin helped you?

Emma has been amazing! She seems to know my business inside out! She has made me fully aware of my cash flow issues; what is working well financially for my business & what is not; which areas the business should be focussing on for future growth & she has helped me to set realistic targets & budgets for the future. I am so grateful to her.

Have you seen the outcome you were hoping for?

We are just starting to get these plans underway but I feel so much more positive about business growth and I feel highly confident that I now have excellent on-going support from my accountant, something I didn't feel prior to moving on to Emma.

What could they have done better?

Nothing at this stage.

First impression from a user who is not yet a client

September, 2015

Overall

Please provide a brief comment about your experience with Emma

We have just begun our association. We have spoken via Skype, from China to England. I have confidence in her abilities and suitability for the services that I need.

Review from verified client

September, 2015

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an accountant?

New business.

How has Emma Austin helped you?

Guided me through the legal side of starting up and advised on the best way going forward, especially on the various tax elements.

Have you seen the outcome you were hoping for?

My books are in order and i have a clear understanding of where my business is financially.

What could they have done better?

I believe EMA are fairly new to the Construction Industry so we were both finding our way slightly, especially with CIS, and their reports make more sense to me now they have tailored them to my understanding.

Review from verified client

August, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an accountant?

I needed help in dealing with HMRC in connection with a tax demand for income received from an off shore invested Will Trust some years ago.

How has Emma Austin helped you?

She helped by talking directly to HMRC on the phone in my presence, and then advising me on the best way forward.

Have you seen the outcome you were hoping for?

Am now attempting to get my tax liability reduced following Emma's advice.

What could they have done better?

Nothing more.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

Emma is very knowledgeable and helpful. We've only been with them for under a year but so far so good and we'd definitely recommend Enterprise Management Accountancy.

What could they have done better?

To be honest we're struggling to think of anything we'd have wished to have been done better at the moment.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

Emma and her team have provided me with an excellent service over the last 3 years, since I started my own business. She has also helped me plan my business and budget, not just do my accounts. I would thoroughly recommend her to anyone looking for an accountant and business coach.

What could they have done better?

I can't think of anything I feel EMA should have done that they haven't, although I haven't compared their services with any other company.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Cambridgeshire

How has Emma Austin helped you?

Very happy indeed with the efficient, friendly service I've received over the last year. Happy to highly recommend Emma. Luisa Calvo Company Director Wicked Caricatures Ltd.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Bedfordshire

How has Emma Austin helped you?

Had the pleasure of working with Emma recently and always found her hardworking and knowledgeable and the quality of her advice was excellent

What could they have done better?

Nothing

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in London

How has Emma Austin helped you?

Emma has done my tax return for two years now after a change in my circumstances meant that I had to complete a tax return for the first time for about 30 years. She has been efficient, reliable, friendly and accessible and has handled any enquiries effectively and immediately. She communicates in clear, succinct terms, avoiding or explaining jargon. I know that I could not have done my tax return without her help and she has also been able to liaise with my financial advisor to expediter matters. Highly professional and as far as I know, reasonable fees. The first time I used her services was when I had been let down by another firm and was heading for a penalty for a late return (I hadn't been advised of essential procedures before submission of the return). She extended herself at an extremely busy time of year and managed to get my return in at the 11th hour. She was available for contact in the evenings and even once on a Sunday. She charged a little more but saved me a lot of money and trauma.

What could they have done better?

As it's only been two years and as everything has gone so smoothly I don't have any examples of areas for improvement

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

As a Financial adviser I have worked with many advisers, however your proactive attitude especially in relation to one of my clients really sets you apart from the pack. I was contacted in early January this year by one of my good clients; I had advised her to complete a tax return and recommended another accountant over a year ago. The other accountant contacted her once but at an inconvenient time and never followed it up. When she contacted him in January, he was flippant, self-depreciating and told her she would have a substantial tax bill, and it was too late to do anything as she had not even registered for Self-assessment. Concerned by this she contacted me, and I put her in touch with you. Within a couple of weeks you had registered her, completed a self-assessment, and calculated that her tax bill was no more than a few hundred pounds. My client is over the moon with your service, and cannot sing your praises enough.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

To whom this may concern, I have found Emma Austin, to be most helpful and supportive in the review and resolution of my outstanding tax and planning issue's. Emma and her team have been most resourceful and I can not praise them high enough for the wonderful and quality service they have provided to me and my business's Bob

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Bedfordshire

How has Emma Austin helped you?

Always friendly & professional, they are a pleasure to work with.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Bedfordshire

How has Emma Austin helped you?

EMA has helped me to concentrate on starting my business by taking the pressures of company accountancy away and giving me very good advice, making the world of accounts and tax more understandable.

Review from verified client

February, 2015

Overall

Service

Value

Advice

Based in Bedfordshire

How has Emma Austin helped you?

I have always found Emma and her team very approachable and professional. I have been very happy with the service I have received. I have no hesitation in recommending her.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

Very helpful and advice was clear and to the point .

What could they have done better?

I don't know as this is new territory for me.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

I was introduced to Emma by my financial advisor as my tax affairs required some accounting advice . Emma was efficient and tenacious in sorting out my tax affairs whilst at all times dealing with everything in a professional manner . Her negotiations with the tax office on my behalf were outstanding and there was no way that I would have been able to remonstrate with the tax office in the manner that Emma was able to to obtain the eventual outcome that transpired . She has a very calm and capable manner and I would recommend her to manage any tax concerns that you might be experiencing .

What could they have done better?

I think Emma's performance could not have been improved upon for my circumstances

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Cornwall

How has Emma Austin helped you?

As a sole trader I am not always on top of my book-keeping but Emma and her team were pro-active with ideas and suggestions that have been very helpful.

What could they have done better?

I cannot think of any way they could have been better

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

The services provided exceed my expectations. Emma Austin and her team provided help with two different issues and solved a very complex tax situation as was required in one of them. In both case the service was highly customer focussed, technically sound and delivered ahead of schedule over the Christmas 2014 holiday period when most offices are slowing down or closing for holidays. The team interacted with the HMRC in an effective way to clarify the legal aspects of the case. Her advice letter showed great depth of knowledge of the subject and was written in a language that was understandable. The law is changing all the time and Emma was up to date with the fine details even for the exceptional case that she handled for me. I would highly recommend Emma's services for any one who requires wise advice for their tax and accountancy matters.

What could they have done better?

None at this time.

Review from verified client

February, 2015

Overall

Service

Advice

Value

Based in Hertfordshire

How has Emma Austin helped you?

Emma Austin provided us with all the advice we needed to help set up the company and follow through with guidance throughout our first year of trading and end of year accounts. Emma's continued advice and support as our business grows is second to none. We would not hesitate to recommend her services to anyone.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in Hertfordshire

How has Emma Austin helped you?

I have used Emma Austin for the past seven months. I am new to running a business and Emma and Her team have been a rock to lean on and have taken a lot of the stress away. A true proactive approach is always taken and I feel there is a true commitment to ensuring Emma and her team do their best by my business, they always offer advice and support when dealing with my affairs and give me 100% confidence that my accounts and business are legal and legitimate. I have already recommended Emma to other businesses within my networking and friendship group