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Client reviews

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

I needed pensions advice.

How has Liz Faye helped you?

Liz is very thorough and provides a very professional service.

Have you seen the outcome you were hoping for?

Liz provides fabulous advice that can be trusted!.

What could they have done better?

Things went a little quiet but the reason was that Liz was on holiday. Paula her assistant was very helpful when Liz was not there. It was worth the wait her report was excellent!

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

I was in desperate need of help as my mother in law had been discharged from hospital. She was under Section 117 and was entitled to full funding to meet her healthcare needs. The local authority believed they understood Section 117 and they did not.

How has Liz Faye helped you?

Liz was the only person I could find who was prepared to help.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I could not have had better service than that which Liz provided.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

nursing home funding (continuing care) for my mother.

How has Liz Faye helped you?

Detailed knowledge of the subject, provided all the necessary documentation, developed a strategy for negotiation and provided emotional support through a very difficult period.

Have you seen the outcome you were hoping for?

Absolutely!.

What could they have done better?

Nothing was left to chance, through Liz and Paula I was fully briefed to deal with the issues.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

I was looking for help concerning care for my Stepmother and the various funding options.

How has Liz Faye helped you?

By looking at the options and advising also by helping me complete the attendance allowance claim form.

Have you seen the outcome you were hoping for?

Yes my stepmother was awarded an allowance within days of applying.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

My elderly mother, who is in a care home in Hull, became increasingly agitated and difficult to look after. So much so, that we were asked to remove her from her care home and find a home which was more able to look after her needs. My mother was in a very bad way, hallucinating and suffering from extreme anxiety. She had been diagnosed with Alzheimer's but the local authority seemed to think that even in her very distressing state she did not qualify for Continuing Care payment. The family decided we needed help to pursue this and that is when I approached Liz Faye.

How has Liz Faye helped you?

Liz guided us through all the appropriate channels and gave us all the advice we needed. She wrote letters on our behalf and attended meetings and the tribunal with us. Over a period of two years, Liz pursued the case doggedly, experiencing various setbacks on the way, but always determined that we had a case for which it was worth fighting. She was always very positive and a constant source of support when we were led to believe it was hopeless.

Have you seen the outcome you were hoping for?

The outcome was indeed the best we could have hoped for. Eventually, Mum was put on the Continuing Care funding and she received a lump sum for all the backdated months when she should have been receiving help. We do feel that in the end justice was achieved and all thanks to Liz Faye.

What could they have done better?

Quite honestly, I have nothing but good things to say about Liz and I have no suggestions as to what she could improve on.