Reviewed for

Insurance and Protection ( 8 )

Mortgages ( 1 )

Pensions ( 34 )

Equity Release ( 1 )

Retirement income (annuities, drawdown) ( 20 )

Investments and Savings ( 91 )

Pension Transfers - Non Specialist ( 6 )

Inheritance Planning ( 19 )

Long Term Care ( 2 )

Pension Transfers - Specialist ( 5 )

Financial Planning ( 4 )

Reviewers' assets

£500k+ ( 3 )

£200k - £500k ( 15 )

£100k - £200k ( 11 )

( 1 )

Up to £50k ( 10 )

£50k - 100k ( 11 )

Client reviews

First impression from a user who is not yet a client

December, 2021

Overall

Please provide a brief comment about your experience with Andrew

The meeting with Andrew was pleasant, thorough and transparent.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We wanted professional advice to manage a retirement lump sum

How has Andrew Ball helped you?

Andrew has always given very clear and straightforward advice resulting in steadily increasing value of our investment. He is always very responsive to any questions and concerns we have

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

Nothing

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Lanarkshire

What were the circumstances that caused you to initially look for an adviser?

Having just retired I needed independent financial advice with my savings, and through family contact, who was already dealing with Andrew, I contacted him

How has Andrew Ball helped you?

I am a moderately caution investor, and Andrew pointed out all the options available to me for my savings investment..He was totally clear about the negative and positive outcomes possible, and clearly and professionally took me through the process..

Have you seen the outcome you were hoping for?

Not only has my outcome been achieved, it has more than surpassed what I was hoping for.

What could they have done better?

Absolutely nothing....

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Lanarkshire

What were the circumstances that caused you to initially look for an adviser?

I had recieved some money and Fogwill Jones helped make the correct investments for me

How has Andrew Ball helped you?

Advised on level of risk and how the whole investment process would work.

Have you seen the outcome you were hoping for?

Yes, I am delighted with the level of growth in my portfolio

What could they have done better?

I can't think of anything off hand that could have made the process any smoother.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Cumbria

What were the circumstances that caused you to initially look for an adviser?

My Mum had been with Fogwill & Jones over many years and had had great investment advice with great outcomes so I decided to use these services for myself and my family.

How has Andrew Ball helped you?

Andrew chatted to me regarding investments stocks and shares - explained how they worked and how your investments could gain and lose in simple terms.

Have you seen the outcome you were hoping for?

I am very pleased with the outcome - I have seen my investments go up and down but they have been looked after and invested very well over a few years now

What could they have done better?

I can get in contact with them when I want to but I did feel once when they yet again did the right thing with my investments when they were starting to reduce in value and put a hold on them they could have contacted me to actually put my mind at ease .

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement from West Yorkshire Police. Large lump sum received as part of my pension which I wanted to invest.

How has Andrew Ball helped you?

He provided clear financial planning for my lump sum and ongoing income to provide me with the best financial security for the future.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. I am more than happy.

First impression from a user who is not yet a client

October, 2021

Overall

Please provide a brief comment about your experience with Andrew

Annual Review, I have been a client of Andrews for over 4 years, I always find him knowledgeable, helpful and friendly. He is willing to discuss my personal finances and offer appropriate advice in matters which don't always include my F&J Portfolio. I would highly recommend Andrew.

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Inherited a trust from my grandfather

How has Andrew Ball helped you?

He has continued to be a trusted advisor to me for many years now. As someone who was new to investing, he always takes the time to make sure I understand in full my options, decisions and his advice. I would be confident in recommending his services to anyone, however old or new you are to investing.

Have you seen the outcome you were hoping for?

Absolutely

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I am not in a position to give my financial affairs the time and attention they need. Neither do I have the expertise. I needed advice and a wise head to discuss matters with.

How has Andrew Ball helped you?

He listens with care, looks at the overall picture as well as the minutiae, and gives personal advice tailored to my situation in life.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I do not have much experience of other financial advisors but I find the attention to my particular situation rather than lumping me in with other clients, very comforting and the specific advice is really good.

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Inherited some money

How has Andrew Ball helped you?

I have very little experience with Stocks/Investments, unlike other advisors I have spoke to Andrew is able to explain things in simple terms without using complex terminology. This opinion is shared by my whole family who all use him for advice.

Have you seen the outcome you were hoping for?

Excellent so far!

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I needed the expertise of a professional to help me invest my money in the best way to provide income and funds for now and the future.

How has Andrew Ball helped you?

He set up an investment portfolio which suited my requirements. This was achieved through very helpful discussions, in which he considered my attitude towards risk and explained patiently and clearly anything which I didn't understand. He also informed me about ESG (environmental, social and corporate governance) investments, which fit in well with my stand on ethical issues.

Have you seen the outcome you were hoping for?

Yes, above expectations.

What could they have done better?

Nothing

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking for best opportunities to invest capital

How has Andrew Ball helped you?

Andrew provided an in depth analysis of options available to me to get the best return on my capital

Have you seen the outcome you were hoping for?

Just in the process of setting investment account up, but feeling very positive about prospects

What could they have done better?

Nothing

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was seeking a review of current pension arrangements, as I was not convinced they were performing that well, and also an overall financial health check.

How has Andrew Ball helped you?

Reviewed my current pension arrangements and then advised me to move into a different pension scheme.

Have you seen the outcome you were hoping for?

Yes, absolutely. The new pension scheme is performing far better than the previous one. I only wish I had done this sooner.

What could they have done better?

Nothing. Andrew is very patient and explains everything in terms that a non-financial savvy person will understand. He explains the risks carefully and breaks everything down into small understandable steps. He gives a range of options and talks through each. You never feel under pressure to make a decision. The reports he generates are clear and easy to understand.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I started saving small amounts of money many years ago when I was working full-time, in order to boost my finances post-retirement, especially as I have a long gap between being in full-time work and receiving the state pension.

How has Andrew Ball helped you?

He was very understanding about my circumstances. The amounts of money I could invest were very small, but he always treated me as seriously as someone with many more assets and disposable cash. He was very aware of risk and was good at advising me about how much risk I might be prepared to take in my particular circumstances.

Have you seen the outcome you were hoping for?

Yes - more than. I was gloomily expecting my funds to plunge during the Covid crisis, but in fact they have done much better than I expected, mostly I think because Andrew is very skilled at spreading risk. He has also alerted me to a new way of saving which is guaranteed to be ethical, environmentally friendly and committed to fair employment practices, which I am keen to follow in the future.

What could they have done better?

To be honest I can't think of much. The firm is always responsive and efficient and you feel you get a personal service, however modest your circumstances.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Interest rates have been falling and I was looking for a better return on some savings and a lump sum.

How has Andrew Ball helped you?

Andrew discussed options available to me.

Have you seen the outcome you were hoping for?

Not as yet, it is still in the early stages.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Have been taking advice from a financial adviser for many years

How has Andrew Ball helped you?

Assessing risk for investments and pension,and guidance re IHT. Answering questions in a clear way.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Can't think of anything !

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Investment of money at retirement

How has Andrew Ball helped you?

Listening to situation, finding my wishes and making suggestions.

Have you seen the outcome you were hoping for?

Yes outcomes are good.

What could they have done better?

Not sure he could have!

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

The management of inherited investments

How has Andrew Ball helped you?

Offered regular review and advice on management of all above listed areas, clearly and concisely, with clear written follow up confirmation of what had been discussed and what decisions taken.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, he has anticipated any tax implications and advised accordingly

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I retired in June 2018 and needed to decide what to do with the funds that had accumulated within my defined contribution plan.

How has Andrew Ball helped you?

I contacted Andrew via vouchedfor.co.uk and was pleasantly surprised at how quickly he responded. My wife and I had a number of meetings with Andrew all of which were carefully documented by him. He wrote to us following each meeting confirming what had been discussed, I very much liked this approach because it guaranteed there could be no misunderstandings. Andrew clearly explained the services that Fogwill & Jones could provide and their fees. He outlined all the options available to us including leave the money in the existing fund, purchase an annuity etc. He undertook a comprehensive analysis of our financial situation, our objectives and attitude to risk. He then provided report showing how Fogwill & Jones would invest the funds. The report also gave an indication of how, based on conservative assumptions the fund may perform, and a cashflow forecast. Following my decision to engage him and Fogwill & Jones to provide a managed service for my pension, Andrew facilitated the transfer of funds.

Have you seen the outcome you were hoping for?

Yes – 100%. The service provided has been outstanding. Whenever I have sought advice Andrew has always responded quickly and with clarity. He provides reviews of the performance of the funds and our needs, including attitude to risk, to make sure investments are managed in a manner appropriate to us. Although the Covid-19 pandemic has made this year (2020) a strange year, the funds have performed very well and I am more than satisfied with the service provided by Andrew

What could they have done better?

Nothing. Andrew is thoroughly professional, polite, helpful, responsive and likeable. I have no hesitation in recommending him.

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

Retirement.

How has Andrew Ball helped you?

By understanding our financial situation and needs then providing clear advice.

Have you seen the outcome you were hoping for?

Absolutely.

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

At first it was due to inheriting a portfolio of shares from my Mum, who had always been very pleased with the care and attention she had received at Fogwills. I decided to continue with advice from Andrew , always felt at ease talking over the financial services and terms , professional and friendly .

How has Andrew Ball helped you?

Talked through the way the portfolio of shares could work, diversity of worldwide companies that could make gains and explaining they could also make loses. Always willing to talk about other subjects that may be linked in world issues - making it easier to understand how they could impact the shares giving me confidence to make my own decisions

Have you seen the outcome you were hoping for?

It has been a very strange year and we did have some loses early on in the year which was a little worrying but the shares were looked after and are now doing very well again . So yes it’s great to see my investments are well looked after.

What could they have done better?

I would have actually liked a phone call when the shares were dropping in value to be told what action had been taken by the company to safe guard my investment .

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I have an ongoing long term arrangement

How has Andrew Ball helped you?

He carried out an annual review of my investment arrangements

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Im very happy with the service that he offered

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

Review of pension arrangements and other investments

How has Andrew Ball helped you?

Good, accurate assessment of my position with clear guidance and good product offering for moving forward.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, overall an excellent service with no neagtives I can think of at all.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Receipt of funds via parents' bequest. Also - Fogwill and Jones (F&J) had successfully managed my parents investments for several years.

How has Andrew Ball helped you?

He helped me understand the nature of the investments F&J would make with the funds available, the various levels of risk and rewards involved, and the several different fund-management packages that were available.

Have you seen the outcome you were hoping for?

Very much so. My portfolio has shown a very acceptable growth in value.

What could they have done better?

It's difficult to come up with a suggestion of how Andrew and the company generally could improve their service, but there is one thing that Andrew mentioned at the end that I should have commented on at the time. I'm wondering if the continued use of printed paper reports are ecologically viable now that technology has made document transfer so efficient.

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Transferring from a final salary scheme to a SIPP

How has Andrew Ball helped you?

Full review and produced a report on our current circumstances confirming that it was ok to transfer. His firm recommended a SIPP provider and designed a portfolio that should meet our needs.

Have you seen the outcome you were hoping for?

The administration undertaken by Andrew and his team was excellent, we can't say the same for the original pension provider, Crapita.

What could they have done better?

Nothing

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Advice on transfer of pension fund from defined benefits scheme to a self invested pension plan (SIPP)

How has Andrew Ball helped you?

Andrew assessed our situation, prepared an analysis of the defined benefit scheme and compared this with alternative options. He assessed our personal financial situation and objectives and provided a detailed report to assist our decision making. He ensured that we understood the decisions we were taking and was extremely polite, professional and helpful throughout.

Have you seen the outcome you were hoping for?

Yes, Andrew facilitated the transfer, including chasing progress with the defined benefit pension agency and this has now taken place. This solution meets our objectives, for pension income as well as releasing a larger tax free lump sum than the DB scheme, allowing us to meet other short term objectives.

What could they have done better?

I could not suggest any improvements as Andrew has always been, and continues to be helpful and responsive to any questions we have.

First impression from a user who is not yet a client

February, 2020

Overall

Please provide a brief comment about your experience with Andrew

Andrew offered me a full hour of his time, offering patient and empathic support. I feel reassured that all is on course for retiring when I hope to.

First impression from a user who is not yet a client

January, 2020

Overall

Please provide a brief comment about your experience with Andrew

Pleasant, polite, professional.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Andrew advises on behalf of the IFAs that I have used for many years for both some of my personal finances and for a family will trust.

How has Andrew Ball helped you?

Andrew established the factual situation regarding the parameters that enabled me to make well-founded financial decisions.

Have you seen the outcome you were hoping for?

I have received sufficient information to make informed decisions regarding personal finances.

What could they have done better?

I was completely satisfied with the service that Andrew provided.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a long term investment with a higher potential return than the high street and didn’t have the expert knowledge to do this ourselves

How has Andrew Ball helped you?

Great, clear, well tailored advice with no pressure to take risk or invest more than we were comfortable with.Early dats

Have you seen the outcome you were hoping for?

Early days yet but feel confident that we’ve made a good decision.

What could they have done better?

Less paper and more online resources so we could read at leisure.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I acquired some money and wanted a bigger return than a high street bank could provide.

How has Andrew Ball helped you?

A full-service financial advice package. Set-up interviews were conducted patiently and with great care to ensure that I understood the risks involved in investing.

Have you seen the outcome you were hoping for?

Kind of. The advice has been plentiful, clear and delivered in way that I understand. I haven’t seen any growth of my investment yet because it’s too really for that.

What could they have done better?

Nothing.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Andrew works with the firm that my family have used for years, he was assigned to me a few years ago when I needed my personal portfolio looking at.

How has Andrew Ball helped you?

He explains everything very clearly to me as I am not a money expert, He goes through my investments and options for me.

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing, he does what it says on the tin!!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Excellent advice and service provided by Andrew taking into account individual circumstances. I would recommend Andrew to anyone looking for same or similar service.

How has Andrew Ball helped you?

Andrew provided the knowledge required for us understand our high level requirements in sufficient details to be able to make the correct and informed decision for our future needs.

Have you seen the outcome you were hoping for?

The care and depth when understanding the requirements led to a longer process but the outcome was what we were hoping for.

What could they have done better?

Nothing really, Andrew took time to explain the process and detail in terms that could be easily understood taking on board our personal thoughts and proposed out.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

The need for a long overdue review.

How has Andrew Ball helped you?

He analysed our situation, reviewed the figures, outlined our options and made clear reccomendations.

Have you seen the outcome you were hoping for?

Too early to confirm what the outcomes are as we have taken a 5-year view. Happy with the current situation.

What could they have done better?

No indication at this stage that anything could have been done better.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was trying to decide what would be the best method and time to take my pension.

How has Andrew Ball helped you?

He offered detailed advice based on my personal circumstances, it was never hurried and there was never any pressure, he was patient and friendly and ensured I understood all the advice and figures that were presented.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Having given this section a lot of thought I genuinely couldn’t come up with anything!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement options where I had multiple pensions for consideration

How has Andrew Ball helped you?

Provided expert advice and breakdown of options for all my pension plans including state pension. This included advice during semi retirement when I reduced to working 3 days per week for 2 years beyond my normal pension age then when I actually fully retired.

Have you seen the outcome you were hoping for?

yes

What could they have done better?

Nothing other than the obvious charging less but compared to other financial advisors I feel the charges are in line with industry standards and you get what you pay for.

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Stirlingshire

What were the circumstances that caused you to initially look for an adviser?

I had a lump sum to invest.

How has Andrew Ball helped you?

Andrew clearly and professionally helped me invest, pointing not only the upside, but also the possible downside. The information he supplied helped me make an informed investment decision, it was a pleasure dealing with him

Have you seen the outcome you were hoping for?

The reason I chose Andrew was my wife had made a similar type investment 4 years ago, and her financial outcome has been as advised.

What could they have done better?

From my initial contact with Andrew to finally investing was a bit longer than I anticipated. I know financial checks have to be done, and investing to suit my requirements needs to be organised, but on a positive note, at least he didn't want my money quickly..

Review from verified client

May, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Having recently taken my occupational pension and now working part time I wanted advice for retirement and provision for our daughter.

How has Andrew Ball helped you?

He reviewed our existing investments and made recommendations for re-investment. He advised me where to seek more information and help regarding some property I had inherited.

Have you seen the outcome you were hoping for?

investments are being transferred so it is too early to assess the outcome

What could they have done better?

Nothing. everything was clearly explained

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Our existing investments were not doing well and our financial advisor had retired.

How has Andrew Ball helped you?

Explained very clearly what he could do for us, listened closely and was very diligent in matching our wishes with regards to risks etc.

Have you seen the outcome you were hoping for?

Not as yet - the money is still being withdrawn from its current places. I have every confidence we shall have the outcome we hope for.

What could they have done better?

Andrew was extremely helpful and offered many constructive suggestions. I do not think he could have been more attentive.

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Received inheritance and needed good investment advice

How has Andrew Ball helped you?

Andrew has helped explain the different options available and advised on the best approach for us. He was very professional, thorough and patient in his explanations, enabling us to feel comfortable with our choices

Have you seen the outcome you were hoping for?

We are new customers so have just made our investment, and look forward to seeing the progress over the forthcoming years

What could they have done better?

We have been very pleased with the service we have received from Andrew and everyone at the company.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was originally recommended by my cousin to contact Mr Fogwill who was working for Sun Alliance, and have therefore been a client of his for a number of years.

How has Andrew Ball helped you?

Andrew took over the management of my portfolio after Lisa Vaughan left Fogwill and Jones, and he has been very helpful with regard to my pension with Aviva. He was very pleasant and courteous when I first met him and also the subsequent visit.

Have you seen the outcome you were hoping for?

Yes, the draw down part of my pension has been dealt with and I am now receiving a tax free amount £200 on a monthly basis.

What could they have done better?

I have no other comments to make, other than he was helpful and courteous.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

A lump sum investment

How has Andrew Ball helped you?

Andrew discussed a range of possible options and clearly understood my needs. Particularly useful was the face to face contact to discuss the details

Have you seen the outcome you were hoping for?

Yes

First impression from a user who is not yet a client

September, 2018

Overall

Please provide a brief comment about your experience with Andrew

Efficient friendly response.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

After the sudden death of my Mother in January , I became an executor of her estate. I was aware that over many year's she had held her investment's with Fogwill and Jones . Andrew Ball had been her financial planner.

How has Andrew Ball helped you?

After arranging the initial meeting which was held at a location of my choice, Andrew explained all the investment's that I would inherit, he listened to my situation, was patient,empathetic and did not put me under any pressure at anytime to settle the account. The information and advice was easy to understand and I now have my own Discretionary Agreement in place. I had a lot of questions regarding will's, probate capital gains tax and tax that were also dealt with in a way I could understand. I did look at other companies for advice and cost's and then I decided to stay - as my Mum had been happy with the sound advice given to her over 20 year's and she had certainly been very pleased with how the investment's had performed.

Have you seen the outcome you were hoping for?

I am very pleased with the services provided in all ways, as I had never had dealings with shares and investments before it was all new to me.

What could they have done better?

I personally would have liked more telephone conversations as I don't always feel confident that I understand or interpret what is in writing, may be age thing.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking to invest money gifted to us from a relative.

How has Andrew Ball helped you?

Andrew Ball checked what our financial needs and risk were comprehensively before giving us a balanced view on what would be the best way to invest our money fort he future.

Have you seen the outcome you were hoping for?

With a review of our finances and allocating the money appropriately we are now better placed with future investments for for ourselves and family.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Having received some capital through equity release from my parents, I wanted to discuss the best ways to utilise the money. Also my husband and I wanted to review our pensions and general financial affairs due to having a young daughter and wanting to provide a good financial future for her.

How has Andrew Ball helped you?

Andrew was very approachable, authentic, trustworthy and made us feel very at ease from the start. We were able to discuss at length our financial needs and goals. He explained everything very clearly and has been invaluable in our decision making. The whole process has been very thorough and we have gained extra understanding and knowledge of managing our financial affairs.

Have you seen the outcome you were hoping for?

Yes. We feel that our finances are now set up with a good balance of investments, pension arrangements, protection and reduction of debt (mortgages). Although we had a fair idea of how to utilise the money, we would have not had the time or knowledge to revise current arrangements, set up new ones, etc etc and Andrew has smoothly guided us through tailoring everything to our individual needs. We were an active part of the whole process and it feels great to have got everything sorted.

What could they have done better?

I really can't think of anything. I would highly recommend Andrew Ball to anyone needing financial advice.

First impression from a user who is not yet a client

August, 2018

Overall

Please provide a brief comment about your experience with Andrew

Andrew is very experienced and provided answers to all questions I had. I very much enjoyed the session and would go back if I have further questions.

First impression from a user who is not yet a client

August, 2018

Overall

Please provide a brief comment about your experience with Andrew

Great advice. Clear, insightful and professional.

First impression from a user who is not yet a client

August, 2018

Overall

Please provide a brief comment about your experience with Andrew

Andrew was very helpful to us. He explained everything clearly and spent well over an hour with us, listening to us, explaining how he could help us with the different levels of service and the charging for each service.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Investment and tax advice.

How has Andrew Ball helped you?

Andrew was helpful at looking at the whole situation, not just investments. If there were questions he didn’t know the answer to he would find out and let us know.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I inherited some money from my parents and needed advice on investing it for my retirement. I also need advice about a defered pension.

How has Andrew Ball helped you?

Andrew assessed my risk profile, investigated my defered pension and gave me advice on investing my money. Andrew provided my with clear advice on investing my money and explained everything clearly to me. He took his time to explain things and I felt comfortable talking and explaining my circumastances to him in a relaxed friendly enviroment.

Have you seen the outcome you were hoping for?

Yes- He gave me advice on my pensions which I am happy with and understand how they will suit my needs in the future. He has recommended where to invest my money which I have now done and feel comfortable with the investment.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Money in a Building Society account earning little interest: I was seeking a better return on my assets.

How has Andrew Ball helped you?

Andrew helped to assess my requirements and advised upon what options were available to give the possibility of better returns.

Have you seen the outcome you were hoping for?

Not yet. I have only recently begun my investment.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Having downsized from a large property in the South we found ourselves with an amount of capital which in current circumstances was gaining little or no interest. My husband browsed on the internet looking for financial advice for us.

How has Andrew Ball helped you?

We found Andrew Ball took the time to listen to us and to explain step by step the best way forward. My husband has always taken an interest in the financial world whereas my knowledge has always been limited. I found Andrew explained so that I could understand, especially with regard to attitude to risk.

Have you seen the outcome you were hoping for?

I anticipate good outcomes, but as I am a new investor I await the results over time.

What could they have done better?

As this is my first experience of financial advice, I don't feel able to give an honest opinion here.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

To be advised of my pension options.

How has Andrew Ball helped you?

Showed me all my options and available was to take my pension.

Have you seen the outcome you were hoping for?

Yes, quite happy with my decision.

What could they have done better?

Nothing all queztion were answered and all the optio s available to me were explained

First impression from a user who is not yet a client

June, 2018

Overall

Please provide a brief comment about your experience with Andrew

Initial consultation. Very clear explanations of options and potential charges. Professional and courteous gentleman who was very thorough in gathering background / current information from me, and understanding my expectations / wishes.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking for help when deciding whether to take drawdown.

How has Andrew Ball helped you?

Gave good advice, in a clear and understandable way. Was very thorough with advice and often repeated information to ensure that it was understood.

Have you seen the outcome you were hoping for?

We came to a decision following the advice we were given.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I received a sum of money as part of an inheritance that I wanted to invest.

How has Andrew Ball helped you?

Andrew offered tailored advice that was ideal for my situation. I was short of time due to going abroad and was very accommodating with my schedule.

Have you seen the outcome you were hoping for?

Yes, we reached an agreement and are proceeding forwards.

What could they have done better?

None

First impression from a user who is not yet a client

May, 2018

Overall

Please provide a brief comment about your experience with Andrew

Andrew, seemed knowledgeable and helpful and answered everything I asked of him.

First impression from a user who is not yet a client

May, 2018

Overall

Please provide a brief comment about your experience with Andrew

Very friendly and clear, patient with someone that doesn't have much experience with investing.

Review from verified client

May, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I had been living in the USA for over thirty years and neaded to invest my saving on return to the UK.

How has Andrew Ball helped you?

Gave advice on on investment strategy consistent with the level of risk with which I am happy.

Have you seen the outcome you were hoping for?

Too early to answer.

What could they have done better?

I have no suggestions for improvements.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to reorganise my savings so that they would produce a better return, and to build up these savings to subsidise my retirement plans.

How has Andrew Ball helped you?

He was very helpful in terms of assisting me in establishing what my financial needs and short term/long term goals were. We were then able to work together to devise an appropriate investment strategy for me. Andrew was good at explaining terminology, listened well and answered all my questions. He also made sure that I was clear about potential relative risks associated with investments, as well as the fees/charges that would be payable.

Have you seen the outcome you were hoping for?

The outcome has been extremely positive for me. Andrew's advice was very clear and I have been able to move forward and transfer money from some under-performing savings accounts to investments with more potential for growth. I also feel I was well advised in terms of ensuring that these new investments were the most tax efficient, making use of my ISA allowances.

What could they have done better?

I really can't think of anything. If I had wanted anything else from Andrew, I would have asked him and feel certain we would have resolved any issues.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Wanted advise on my pensions options.

How has Andrew Ball helped you?

Andrew checked all my pension information and was able to explain to us in a very easy understanding way, now we can make our retirement plans with a better understanding.

Have you seen the outcome you were hoping for?

We have not seen any out come yet as this was our first meeting.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice on investments for a large amount of cash that has accumulated in high street bank accounts.

How has Andrew Ball helped you?

Andrew took a detailed overview of my circumstances and needs, my future plans and talked about the level of risks that I wanted to delve into. These things were quite straightforward so he was able to offer some advice there and then.

Have you seen the outcome you were hoping for?

I have.

What could they have done better?

To be honest, I'm completely satisfied with the service I got and don't think that, for me at least, anything could be better than it was.

First impression from a user who is not yet a client

March, 2018

Overall

Please provide a brief comment about your experience with Andrew

Only talked to Andrew on the phone, provided the information I needed and have arranged an free appointment with him to discuss my finances.

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Current return on savings poor. Wanted advice on how best to maximise return to provide better income for retirement.

How has Andrew Ball helped you?

Produced a comprehensive report of current finances to show what money we had available to invest and suggested a plan for how we could invest for the future. Report included all the details of the costs involved and the service we would be paying for.

Have you seen the outcome you were hoping for?

Only just invested so too early to say.

What could they have done better?

I don't think Andrew could have done much better, he was very thorough and took the time to explain everything as he went along. There was no pressure to make any decisions until we were happy to do so.

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

General investment advice and retirement planning.

How has Andrew Ball helped you?

Andrew undertook a full review of our finances, current investments and pension provision. He then produced a full report and investment recommendation.

Have you seen the outcome you were hoping for?

At this stage it is too early to tell.

What could they have done better?

Nothing that I can think of.

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for investment advice.

How has Andrew Ball helped you?

Andrew completed a detailed financial review and assessed my needs and objectives before he provided me with advice. He was very pleasant to deal with and helpful in every way. He explained everything in concise and easy to understand terms.

Have you seen the outcome you were hoping for?

Yes, I am very pleased with the outcome and would not hesitate to recommend Andrew to anyone.

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I had a old work pension but didn’t know too much about it and a hand written for many years , I thought would be best to have a professional look at it.

How has Andrew Ball helped you?

Andrew did a full financial review and took a lot of time and effort looking into the current arrangement that I have with my pension that was held in the Middle East.

Have you seen the outcome you were hoping for?

Absolutely, Andrew not only obtained all the details of my pension but also put it in an easy to understand format and then explained very informatively as how the current UK pension system works along with my options. I did know little bits about this prior to our meetings however always put off doing anything about it due to a lack of overall knowledge and understanding. I just kept putting it off until tomorrow however having met Andrew I wished I had done something a lot sooner. It was the clarity and care to explain everything to give me the confidence to take the necessary action that was so important to me.

What could they have done better?

I could not improve anything at all. Everything was carried out in a clear and informative manner throughout. I have met many financial advisors before due to my business activities and Andrew was so refreshingly different. His only focus was for the care of his client From ensuring he had all the necessary details he required to enable him to make a review to give the best possible advise in an easy to understand manner both verbally and in a written format. I felt genuinely at ease throughout that Andrew only had my best interest at heart and at no time was there any pressure to proceed with anything as has been the case with other advisors that I have met. A true professional with a friendly , personal touch

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I required a general financial and pensions review.

How has Andrew Ball helped you?

Andrew did a great job and discovered a lot of details about my pension I was totally unaware of. He also looked at options / tax savings so that those savings would cover the costs of the work I required.

Have you seen the outcome you were hoping for?

This was about understanding rather than needed anything new.

What could they have done better?

I didn't find anything missing from the service Andrew Provided. I found him to be a down to earth person that did not talk down to me even though I have no confidence when talking about finances. He took his time and explained everything in a clear way that I understood. I felt the information he gave me was honest and at no point did I feel pressured into taking on something new. Full 5 STARS is deserved and I would recommend and visit again when I need to.

First impression from a user who is not yet a client

February, 2018

Overall

Please provide a brief comment about your experience with Andrew

Andrew was very clear and helpful. I would use his services but the addition of VAT to fees sadly means that his firm is too expensive for my needs.

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

After hitting 50 I thought it was time to understand my current pensions, what they are expected to provide and if I needed to do anything different to be able to retire at my target age of 57.

How has Andrew Ball helped you?

Since I have 3 DB type schemes and two DC type schemes it was very complicated for me to understand. Andrew gather all the information possible from the different pensions and put together 4 possible options that I had to retire at 57. The level of detail was amazing and the final graphical plans made it easy to see what would change if my circumstances changed in the next 7 years, for example if I decided to work part time from 57 - 60 to reduce the draw down on the DC funds.

Have you seen the outcome you were hoping for?

Not possible yet, but a have a clear plan.

What could they have done better?

We had a full discussion at the start of the process which included a full in depth conversion about my expectations from the process. While I was a little unclear of what could be achieved due to my lack of understanding how the pensions worked Andrew captured my end goal perfectly. He took note of my main concerns, i.e. my wife being left with a reduced pension should I die first and suggest solutions to that.

First impression from a user who is not yet a client

January, 2018

Overall

Please provide a brief comment about your experience with Andrew

My first meeting with Andrew was very productive. He took time to find out about my current situation and about what I want to achieve through reorganising some of my finances. He made sure that I had the opportunity to raise issues and ask any questions that I had. He is friendly, yet professional and very easy to talk to. He was extremely transparent about the fees/costs that I would encounter with the different options. He indicated where this information was in the company's's literature ( where they give details of the company's charges) and ensured that I knew about the additional charges that would ensue from the platform and funds if I opted for that route. I thought that was very important information that I needed to know in order to make comparisons. A minor point, and not related to Andrew, is that I think that could also be generally indicated on the literature supplied by the company prior to our meeting, although I appreciate definite figures would not be possible due to the many options available. Overall, I thought this was a very worthwhile meeting and it clarified many issues for me.

First impression from a user who is not yet a client

December, 2017

Overall

Please provide a brief comment about your experience with Andrew

Andrew was very concise and yet had no trouble not only expanding on any point I wanted clarity on but also more than happy to answer related or additional questions to ensure I was happy with the advice he was giving. I only worked with general information rather than my specifics but he gave me perspective on the situation which may have meant he wasn’t profiting from my decision but it ensured it was the best decision for me. That’s sound financial advice and I am very thankful to Andrew for his time.

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to get a greater return on our savings than was available on the high street.

How has Andrew Ball helped you?

Guided us through investment options. We did not feel any pressure to invest. Andrew listened to our concerns and we felt provided options that met our requirements.

Have you seen the outcome you were hoping for?

Too early to tell!.

What could they have done better?

No comments. We were very comfortable with the service offered. Good biscuits!

First impression from a user who is not yet a client

November, 2017

Overall

Please provide a brief comment about your experience with Andrew

Very knowledgeable and experienced

Review from verified client

November, 2017

Overall

Service

Advice

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Inherited money Low rate of income through investment available on the high street.

How has Andrew Ball helped you?

Suggested possibilities. Listened well to my comments and was prepared to go over things more than once.

Have you seen the outcome you were hoping for?

To soon.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

My investments had been managed by Barclays Bank, who were helpful and cooperative when I phoned them but it was all so remote of course. Also I had no way of assessing how efficient they were. I was introduced to Andrew by a friend who rated him highly and I was immediately impressed.

How has Andrew Ball helped you?

After much discussion and advice I have agreed to let Andrew take over my investments in Barclays. His advice has been so detailed and clear (and he has highlighted all the possible risks so well!) that I feel very confident in him.

Have you seen the outcome you were hoping for?

The outcome is that I have a new manger for my financial affairs. Since he only took over yesterday I cannot comment on the financial outcome but I am confident that it will be good.

What could they have done better?

I'm terribly sorry but I cannot think of anything he could have done better.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice regarding long term investment.

How has Andrew Ball helped you?

I have taken advice from Andrew in the past and he completed a comprehensive review and provided clear recommendations regarding my investment needs.

Have you seen the outcome you were hoping for?

Yes, I am very pleased with the outcome.

What could they have done better?

Nothing

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I needed to re-organise my pension plans after changing employers and other circumstances.

How has Andrew Ball helped you?

Andrew helped me to decide what the best plan of action was regarding my pension plan and future investments.

Have you seen the outcome you were hoping for?

The provisions are not totally completed as yet but things are now in hand and my new pension plan is being implemented.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I needed advice on what to do with money inherited, and how to use it to purchase a house while waiting for the sale of our current house.

How has Andrew Ball helped you?

He listened to my needs and was able to explain the best way to go forward. He understood my concerns about risk levels and was able to clarify these very well.

Have you seen the outcome you were hoping for?

Very happy with the recommendations and actions so far.

What could they have done better?

Can't think of anything.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Having reached my 55th birthday, and a divorce making my financial situation uncomfortable, I wanted to see where I stood with regard to taking my pension early. This led me to look again at the cover that I currently have with regard to life and critical illness.

How has Andrew Ball helped you?

Andrew was thorough in helping me to cement my thoughts with regard to my current financial situation. He gave me clarity with respect to ensuring I had adequate cover for my biggest asset: my home. Of particular benefit was the report that was prepared that enabled me to see where I was going. I have now put things in place, using Andrew's advice that will enable me to "get a grip" of my liabilities.

Have you seen the outcome you were hoping for?

Yes, the outcome I have ensures I am adequately covered and I am fully conversant with what I need to do to understand my particular situation.

What could they have done better?

Nothing that I can think of right now.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Future financial planning with my elderly parents.

How has Andrew Ball helped you?

Polite, kind, helpful, courteous, patient, friendly, honest, professional, knowledgeable. Couldn't ask for more from an IFA.

Have you seen the outcome you were hoping for?

Yes, investment planning arranged, and parents very relieved that their future financial worries have been clarified and that Andrew Ball and Fogwill Jones will do their best to provide real returns for the investment.

What could they have done better?

Nothing.

First impression from a user who is not yet a client

July, 2017

Overall

Please provide a brief comment about your experience with Andrew

.

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I needed advice on pensions.

How has Andrew Ball helped you?

There were two introductory sessions with Andrew and I spoke to him over the phone. He was friendly and professional.

Have you seen the outcome you were hoping for?

Andrew gave me the confidence to deal with my pensions myself as I have some basic financial knowledge and my requirements were not substantial, although not knowing what to do had been causing me considerable stress.

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

My dad used Fogwill and Jones and we were all highly satisfied so I kept them on.

How has Andrew Ball helped you?

Andrew is very knowledgable and helpful and he has a very good approach.

Have you seen the outcome you were hoping for?

Not yet too early days but I am sure I will.

What could they have done better?

Nothing

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Vale of Glamorgan

What were the circumstances that caused you to initially look for an adviser?

Consolidation and simplification of parent's financial affairs.

How has Andrew Ball helped you?

Andrew explained the options and provided advice, he also followed up complicated issues with external companies in order to bring matters to a satisfactory conclusion.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I am unaware of anything that Andrew could have done better

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

My father has investment portfolios and trusts and I was asked by him to become more involved.

How has Andrew Ball helped you?

Andrew was able to explain very patiently and comprehensively all our questions, and go through so meticulously the documents relating to my father's investments etc. He was thorough, and explained in a way we were both able to understand as it is all quite complicated,. It is very important to be able to follow the advice and explanations at a pace we can undertstand.

Have you seen the outcome you were hoping for?

We were very happy with the advice given and recommendations given. As a result of this my father has decided to investment some additional money. The products and services were were offered were sound. He certainly works very hard in our interest to reduce the amount of inheritence tax we are liable to pay.

What could they have done better?

Andrew could not have done any better. He has easily exceeded in patience and explaining the somewhat complicated issues there are! He is good listener and his expert advice is welcomed.

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I am writing this here as it was not allowed to omit a question on the previous page and move on. I did not to wish to answer 'value for money' as I have not studied how much others cost. Therefore that answer was just a guess and can be discounted. Thank you.

How has Andrew Ball helped you?

Good advice, availability, pleasant circumstances.

Have you seen the outcome you were hoping for?

Too early to say.

What could they have done better?

Nothing

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Family known.

How has Andrew Ball helped you?

good sound advice.

Have you seen the outcome you were hoping for?

Yes so far_.

What could they have done better?

Email market updates

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

to maximise my savings.

How has Andrew Ball helped you?

with advice.

Have you seen the outcome you were hoping for?

not yet.

What could they have done better?

nothing

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I have been a client of Fogwill and Jones for many years and found their services very reliable and rewarding so when my wife needed advice I referred her to Andrew who was now working with them.

How has Andrew Ball helped you?

Financial advice.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

This is a work in progress so I will answer this question at a later date.

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Help with savings management.

How has Andrew Ball helped you?

Andrew understood my goals and explained appropriate actions in an understandable way.

Have you seen the outcome you were hoping for?

At the moment, it's too early to comment.

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We needed help and advice on life insurance for our rental property.

How has Andrew Ball helped you?

Andrew was very helpful in the fact that he listened to what we wanted and also was very knowledgable on the producs that was on offer.

Have you seen the outcome you were hoping for?

Yes very pleased with the outcome.

What could they have done better?

To be honest I really can not fault anything as like I said we was very happy from start to finish.

Review from verified client

April, 2017

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

Advice required on how to deal with assets in a deceased' s estate, and advice on a will trust.

How has Andrew Ball helped you?

He provided investment advice and a report on the above.

Have you seen the outcome you were hoping for?

Yes. The investments have been made.

What could they have done better?

Nothing specifically

Review from verified client

April, 2017

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Fogwell and Jones have been my family's financial advisers for many a year and Andrew has joined the team.

How has Andrew Ball helped you?

Andrew is arranging my will and p.o.a.'s.

Have you seen the outcome you were hoping for?

Yes.

First impression from a user who is not yet a client

April, 2017

Overall

Please provide a brief comment about your experience with Andrew

A very satisfactory initial meeting with some very good clear information allowing us to make a more informed decision.

Review from verified client

March, 2017

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We needed to discuss a wide selection of financial matters.

How has Andrew Ball helped you?

Andrew skilfully unpicked our circumstances and offered up insight on the right choices for us .

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

N/a

Review from verified client

March, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Two things really, we had a lump sum to invest but didn't know what was best to do given our approach to risk and secondly we have mortgage debt on investment property and discussed how to protect our position in the event of untimely death of either of us.

How has Andrew Ball helped you?

Andrew took care to understand our particular financial issues and challenged any pre-conceived ideas about the way forward. This was done in a professional but friendly and approachable manner.

Have you seen the outcome you were hoping for?

It's early days but indications are that the investments are doing ok and we have taken Andrew's advice and taken a life assurance product which appears to be competitive.

What could they have done better?

We don't have lots of experience of using a financial adviser but Andrew made us feel relaxed and was concise about gathering information so we didn't have long meetings.

Review from verified client

March, 2017

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

I needed initial and continuing advice on how to best grow my savings through investment.

How has Andrew Ball helped you?

I am confident that Andrew understands my current situation and future needs sufficiently to advise me on the optimum investment strategy to achieve my financial goals. At our regular meetings he always explains matters and answers my questions clearly.

Have you seen the outcome you were hoping for?

During the time that Andrew has been my advisor I have been completely satisfied with his advice and the resulting performance of my account.

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We needed to start a savings plan for children originally, most recently to discuss wills and power of attorney.

How has Andrew Ball helped you?

Helped with financial planning and with Wills and P of A.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing everything was fine

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Money to invest became available.

How has Andrew Ball helped you?

Andrew took the trouble both to understand our needs and to explain everything in a way we understood. The most important thing Andrew did was to explain things clearly and sot assume that we understood.

Have you seen the outcome you were hoping for?

We were clear on the documents and recommendations we got and are happy with them. We feel that the recommended products and services are well suited to our needs.

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Due to inheriting money, needed advice and guidance.

How has Andrew Ball helped you?

Gave me advice tailored to my personal needs.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Rutland

What were the circumstances that caused you to initially look for an adviser?

I had inherited some money and needed to take advice over it's nvestment.

How has Andrew Ball helped you?

Andrew gave advice over different investments.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Retirement investment advice with lump sum.

How has Andrew Ball helped you?

Detailed advice and guidance in understandable English enabling me to make informed decisions relating to investing.

Have you seen the outcome you were hoping for?

Not yet.

What could they have done better?

Nothing I can think of.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I have always had advice from this company when I needed help.

How has Andrew Ball helped you?

Suggesting advice for my personal needs.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

He did very thing he could making different suggestions

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I have had financial advice from this company for several years and with a small windfall to invest I had no hesitation in continuing with them.

How has Andrew Ball helped you?

He was very understanding of our needs and produced a detailed report outlining a number of suggestions.

Have you seen the outcome you were hoping for?

Not yet.

What could they have done better?

I cannot think of anything Andrew could have done better. He seems to have covered all the bases.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a new financial adviser and specifically for analysis and advice regarding an existing investment.

How has Andrew Ball helped you?

He completed a comprehensive review, followed by a detailed recommendation. The advice I received was totally acceptable and I am extremely happy with the outcome.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing specifically. I was very happy with everything.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to maximise and simplify our portfolios.

How has Andrew Ball helped you?

By understanding our current situation and portfolios: carrying out a thorough review of our objectives; and by producing a comprehensive report of recommendations, which we discussed and subsequently agreed with him.

Have you seen the outcome you were hoping for?

The recommendations are being implemented now.

What could they have done better?

Nothing springs to mind

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

To maximise and simplify our portfolios.

How has Andrew Ball helped you?

By understanding our present situation and overall financial position and objectives, carrying out a thorough review of the changes we requested and producing a comprehensive report of recommendations . Andrew was very pleasant and easy to work with.

Have you seen the outcome you were hoping for?

We agreed with those recommendations, which are being implemented now.

What could they have done better?

Nothing springs to mind

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

My late husband had a financial advisor for many years and advised me to contine with their help in the future.

How has Andrew Ball helped you?

He has continued with the advice given to my husband and has reassured me about my financial future.

Have you seen the outcome you were hoping for?

This is ongoing.

What could they have done better?

I am happy with the help and support I have received so far

Review from verified client

November, 2016

Overall

Advice

Value

Service

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I needed advice on contributions and planning for retirement.

How has Andrew Ball helped you?

Yes.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Redundancy caused a rethink in finances.

How has Andrew Ball helped you?

Advised on investments and how to draw down income.

Have you seen the outcome you were hoping for?

I am happy with my investment returns considering the market upheavals in recent years.

What could they have done better?

I think all relevant subjects were covered including risk tolerance.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I had received an inheritance and wanted to invest it for my retirement.

How has Andrew Ball helped you?

Andrew assisted with the inheritance investment as well as undertaking a review of my investment portfolio and my attitude to risk, in order to more accurately reflect how my investment should be managed.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing at all. His customer care was first class, he had excellent knowledge of the improvement opportunities available and was able to suggest improvements for my consideration. He was very kind and considerate and didn't constantly chase for a reply. A first class service.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I must point out that Andrew Ball has been with Fogwill and Jones for only a short time but I have been with the company and in particular Colin Fogwill for 14 years and have been absolutely satisfied with all the advice and service that I have received since losing my husband.

How has Andrew Ball helped you?

Particularly with setting up a discretionary trust.

Have you seen the outcome you were hoping for?

Yes. Although the trust is not yet finalised I estimate that it should save £40,000 in inheritance tax.

What could they have done better?

I can`t think of anything. He explained things well and allowed me time to consider my options.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Getting too old to manage ourselved.

How has Andrew Ball helped you?

Taking our investments, sorting them out and tracing certificates.

Have you seen the outcome you were hoping for?

Awaiting financial results.

What could they have done better?

Can't think of anything

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

early retirement.

How has Andrew Ball helped you?

sincere financial advice.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

The frustrating and restrictive service provided by NatWest.

How has Andrew Ball helped you?

He has provided considered and tailored solutions to meet my rather complex personal requirements. He is supported by a well informed and helpful team. There is an open invitation to ask for help.

Have you seen the outcome you were hoping for?

Yes, even given the current uncertainty relating to the general financial climate.

What could they have done better?

Not applicable given the above comments.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I had some money to invest and sought financial advice.

How has Andrew Ball helped you?

Andrew Ball explained fully in clear and jargon free terns the products on offer.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

There was nothing that could have been done better

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

Insufficient time and expertise to manage investments.

How has Andrew Ball helped you?

Careful attention to detail.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Inherited money.

How has Andrew Ball helped you?

He advised how to manage it.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing I can think of

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

to get advice which we could trust on investments etc.

How has Andrew Ball helped you?

advice gave us a better return on our investments & savings.

Have you seen the outcome you were hoping for?

yes.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice and guidance about how to invest my money and get reasonable returns. I am retired, I don't like to take too many risks with money and I want it fairly easily available. Banks and building societies are offering extremely poor interest rates.

How has Andrew Ball helped you?

Andrew understood what I was requesting. He gave very sound advice about how to invest, and did this for me. He explained the process and what he planned to do very clearly along the way.

Have you seen the outcome you were hoping for?

It is early days but I feel confident that he is doing a good job for me. He has taken the worry away from me, but I know I can phone his office at anytime should I have questions about my investment.

What could they have done better?

I hadn't realised how much time I needed to have free during the process of moving the money over for Andrew to deal with. This was dependent on where my money was coming from, but I always seemed so busy just when Andrew's office phoned to ask me to do something for them, and I almost regretted going to them in the first place. But I am very pleased now this is all done, and have no regrets at all.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement - advice on investments.

How has Andrew Ball helped you?

Excellent advice and we found that above all he actually listened to what we had to say.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

He couldn't have done much better than he already has.

Review from verified client

September, 2016

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Isa accounts maturing but only offering new rate of 1% seeking higher rates our elsewear.

How has Andrew Ball helped you?

as we already had investments with Fogwill & Jones. we approached that company for advise and were introduced to Andrew. We suggested adding the money to existing investments. Andrew did surveys and came up with all the pros And cons and we finally agreed to his recommendation.

Have you seen the outcome you were hoping for?

it is too early at present as the transaction only completed in August We were happy with the advise given and feel happy with his choices.

What could they have done better?

nothing