Reviewed for

Insurance and Protection ( 16 )

Mortgages ( 41 )

Pensions ( 3 )

Equity Release ( 4 )

Retirement income (annuities, drawdown) ( 1 )

Investments and Savings ( 2 )

Inheritance Planning ( 2 )

Long Term Care ( 2 )

Financial Planning ( 1 )

Financial Mentoring ( 1 )

Reviewers' assets

£500k+ ( 3 )

£200k - £500k ( 3 )

£100k - £200k ( 2 )

Up to £50k ( 8 )

Client reviews

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to buy a house and I needed help and advice.

How has Malcolm Isaacs helped you?

He helped me going through all procedures for buying a house,when I got stuck on something he did the job for me. ( emails,phone calls,dealing with agents)

Have you seen the outcome you were hoping for?

Definitely,yes.

What could they have done better?

Don’t know

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was trying to take out a mortgage for a house and had been hearing a lot of positive feedback about Malcolm from my family friends that had also taken out a mortgage with the help of Malcom.

How has Malcolm Isaacs helped you?

Malcolm has been amazing with a lot of help from giving advice and helping me take out a mortgage. He has also been amazing in explaining everything in a way that I could understand .

Have you seen the outcome you were hoping for?

I have seen the outcome for what I was looking for and I am extremely happy with all of Malcolm’s help.

What could they have done better?

There was nothing else I could think of in terms of improvement as he went above and beyond with all of his help.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

To remortgage my properties

How has Malcolm Isaacs helped you?

In the best and most efficient way

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Everything was always perfect

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Multi-mortgage arrangement

How has Malcolm Isaacs helped you?

He found me the best deals available that perfectly fit our needs

Have you seen the outcome you were hoping for?

Absolutely yes

What could they have done better?

I am very satisfied of the service I got. It might have been speedier, but the whole arrangement was found and agreed over the Xmas break hence the entire chain was slowed down

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

I needed a buy to let mortgage.

How has Malcolm Isaacs helped you?

Malcolm has done all my mortgages since my first one and has always got the job done perfectly.

Have you seen the outcome you were hoping for?

Yes every time.

What could they have done better?

Nothing.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Malcolm Isaacs helped you?

Speedy, brilliant advice with great humour, care and sensitivity

Have you seen the outcome you were hoping for?

All the available options have been offered which is exactly what I wanted to see

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Initially house purchase

How has Malcolm Isaacs helped you?

Mortgage advice, insurance advice

Have you seen the outcome you were hoping for?

More than. Malcolms expertise is second to none

What could they have done better?

Nothing

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

required finance from a property I own.

How has Malcolm Isaacs helped you?

Sourcing the best deal from the mortgage market.

Have you seen the outcome you were hoping for?

Yes very good

What could they have done better?

I doubt they could

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

We had to remortgage on the two properties we had and have used Malcolm and his great advice/services a few times and recommended him to friends too.

How has Malcolm Isaacs helped you?

Remortgage and find suitable solutions for us. Super happy

Have you seen the outcome you were hoping for?

Absolutely.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

We was buying our first property and didn’t know where to start Getting a mortgage.

How has Malcolm Isaacs helped you?

He has made things very easy for us by getting us a very good rate.

Have you seen the outcome you were hoping for?

Yes he has always got us the money we have needed to now move onto our third property.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Renewal of mortgage

How has Malcolm Isaacs helped you?

Provided me with a comprehensive overview and what was on offer for my Buy to Let mortgage renewal.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I was extremely pleased with the result.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

My husband and I were trying to get our first mortgage six years ago, to buy an apartment in London, Malcolm was recommended to us. We have recently bought a new house and Malcolm has also arranged this mortgage for us. We are so delighted that we were lucky enough to have met Malcolm as he has helped us so much!

How has Malcolm Isaacs helped you?

Malcolm has been incredibly patient, helpful and kind to us. He has gone above and beyond to help us secure a mortgage for our new home. I trust Malcolm’s advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

We needed someone who was not the typical high st broker, Malcolm is innovative and tenacious, also very user friendly.

How has Malcolm Isaacs helped you?

Brilliant service, keep going until they find the solution!

Have you seen the outcome you were hoping for?

Yes, we are about to exchange.

What could they have done better?

nothing, all this happened, during covid.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I required a mortgage.

How has Malcolm Isaacs helped you?

Great service, tailored to my situation. Quick responses and a very friendly team.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

They completed all of the required work as requested and in the most efficient manner possible.

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

To Remortgage a property.

How has Malcolm Isaacs helped you?

I have been involved with The Orchard Practice for several months now as a client. They have been very Professional & through in the work that they were asked to carry out. Malcolm Isaacs is a true professional & a Gentleman. Would definitely recommend this company. M.Dee

Have you seen the outcome you were hoping for?

Yes Malcolm and his team work very hard , so delighted with the results .

What could they have done better?

Honestly nothing, Malcolm answerd any questions I had and explained the process which I understood can be stressful, but he was great.

First impression from a user who is not yet a client

November, 2020

Overall

Please provide a brief comment about your experience with Malcolm

Malcolm was very helpful and clear in explaining the mortgage options available to me. He has a friendly attitude with a great sense of humour. He listened patiently to my concerns and requirements. Much appreciated.

Review from verified client

October, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Needed help obtaining a mortgage

How has Malcolm Isaacs helped you?

Great service!

Have you seen the outcome you were hoping for?

Yes

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

To apply for a mortgage

How has Malcolm Isaacs helped you?

Malcolm helped us with applying for a mortgage

Have you seen the outcome you were hoping for?

Still in progress but so far his work is good

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Mortgage requirements on a number of properties

How has Malcolm Isaacs helped you?

above and beyond support

Have you seen the outcome you were hoping for?

yes and more

What could they have done better?

nothing

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Malcolm Isaacs helped you?

Find great offers for my

Have you seen the outcome you were hoping for?

Yes

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Malcolm has been our family financial advisor for last 25 years

How has Malcolm Isaacs helped you?

As usual he did what needed to be done

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

With my experience with Malcolm everything was carried out professionally and on a very friendly approach

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Remortgaging and income protection.

How has Malcolm Isaacs helped you?

Malcolm found the best deals available.

Have you seen the outcome you were hoping for?

Yes, actually exceeded my expectations of the outcome.

What could they have done better?

Nothing, Malcolm and his team provided the best service.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I needed help with looking for a suitable mortgage, and advice with investing money for future savings.

How has Malcolm Isaacs helped you?

Malcolm has been an incredible support. He has provided me with advice whilst I recently brought a flat. He found a suitable mortgage which fit my financial requirements. The buying process took longer than anticipated as there were some delays with the solicitor. Malcolm intervened and helped to communicate with solicitors - this helped to speed up the process. Malcolm also looked for suitable life and critical illness cover - this was great as it was one less thing I had to worry about! Malcolm sorted it quickly and with minimal paperwork. I have another property which is currently on rent. Malcolm is currently helping me with navigating the HMRC submissions. Overall Malcolm is a great support, and provides quick, reliable and trust worthy advice. I couldn't have brought my recent flat without his invaluable help!!! He is also very nice to work with, provides humour and pleasant conversation :)

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I required a 2nd mortgage.

How has Malcolm Isaacs helped you?

Malcolm is the best Mortgage advisor, providing honest and practical advice.

Have you seen the outcome you were hoping for?

Yes. I have my loan.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Remortgage and investment mortgages

How has Malcolm Isaacs helped you?

He achieved both in a competent and professional way. He went out of his way to always be there for me whenever I called (which was very often).

Have you seen the outcome you were hoping for?

Yes, for all my requirements!

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Looking to see if we were eligible for a mortgage. Malcolm was recommended by a friend.

How has Malcolm Isaacs helped you?

He listened to what we wanted, reviewed our financial situation & advised on the best mortgage. Our first accepted property offer was withdrawn by the owners. Malcolm continued to support us & found us a second mortgage when we had found another property.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

N/A.

Malcolm's reply

Thank you E. We hope that you and S love your new home!

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage to buy my first property

How has Malcolm Isaacs helped you?

Malcolm and his team were wonderful throughout the process and managed to find a great mortgage for me in a really short space of time

Have you seen the outcome you were hoping for?

Yes, absolutely

Malcolm's reply

Thanks O - we have enjoyed working with you and hope to Grow Together

Review from verified client

May, 2019

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Looking to remortgage an investment property to consolidate other financing.

How has Malcolm Isaacs helped you?

Malcolm tirelessly spent many hours with his team to ensure he could get me the best deal. Malcolm was dependable, helpful and positive, always adding a touch of humour.

Have you seen the outcome you were hoping for?

Yes indeed, for which I am very grateful.

Malcolm's reply

Thank you C. It has always been a delight to help you, so I hope we can continue to work together for many years to come.

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

We were getting a mortgage for the first time and we wanted the best possible advice. We asked our solicitor and we were suggested Malcolm and the Orchard Practice. This was now overt 5 years ago. We have now re-mortgage the property and we got absolutely the best advice !

How has Malcolm Isaacs helped you?

He proposed different options for us to evaluate and discuss. He had all the documents prepared and he made it very easy for us!

Have you seen the outcome you were hoping for?

Absolutely YES

What could they have done better?

Everything was very easy and made quite approachable for us

Malcolm's reply

Thank you G. We are glad that you have been so happy with us

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Self employed mortgage seeker

How has Malcolm Isaacs helped you?

Malcolm was great. My case wasn't easy as I'm a self employed foreigner on short term contracts; basically anathema to lenders. He persisted with the lending institutions and reassured the estate agents I would follow through on my commitment to purchase even though at that stage my mortgage was far from approved.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

Malcolm's reply

Thank you D. We hope you are enjoying your new home!

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

opportunity to purchase a new buy to let property

How has Malcolm Isaacs helped you?

his confident that he could arrange the mortgage

Have you seen the outcome you were hoping for?

yes

Malcolm's reply

Thanks M. It is always my pleasure to help you and S!

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

I needed to make sure that my pension was where it needed to be and to make sure that my savings were invested correctly

How has Malcolm Isaacs helped you?

by advising the correct ISA for me and long term financial planning

Have you seen the outcome you were hoping for?

yes

Malcolm's reply

Thank you N, I am pleased that we could help you

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I have dealt with Malcolm Isaacs for over 15 years. He is always helpful knowledgeble and pro active. He is a first class professional and I would recommended him to anyone looking for finance or financial advice.

How has Malcolm Isaacs helped you?

Malcolm Isaacs has helped me with getting mortgages for our property portfolio and refinancing parts of our portfolio He has never let me down and will always do that extra to get the deal done.

Have you seen the outcome you were hoping for?

Over the years our property portfolio has expanded due to the excellent relationship we have. He has provided us with an excellent service.

What could they have done better?

We are 100 per cent happy with the service we have received from Malcolm Isaacs.

Malcolm's reply

Thank you D, I hope we can continue to work together for many years to come.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to buy a house at the very top end of our budget and hoped that a mortgage advisor (who we have used before) would be able to help us achieve this.

How has Malcolm Isaacs helped you?

Malcolm was absolutely fantastic throughout. He is extremely knowledgable, responsive, timely and most importantly has a strong relationship with the lenders. Having this strong relationship with the lenders is why we came back to Malcolm and will continue coming back to Malcolm in the future. Anyone can fill in the mortgage application forms, it’s the added value and expertise that Malcolm provides which means we highly recommend him.

Have you seen the outcome you were hoping for?

Yes absolutely - we got the house mortgage and house we wanted so we’re delighted!

What could they have done better?

Malcolm went above and beyond so nothing to fault.

Malcolm's reply

Thank you Z. It was a pleasure helping you and F, and I hope to see you both soon.

Review from verified client

January, 2019

Overall

Service

Value

Advice

Based in London

What were the circumstances that caused you to initially look for an adviser?

Needed a new mortgage.

How has Malcolm Isaacs helped you?

Malcolm came to see us about a mortgage. During the second meeting he noticed that I was anxious about the sums involved and he asked why I was feeling uneasy. I explained that I had been seriously ill and I was upset that I had not been paid out by my three critical illness policies and if I had it would have made the mortgage less of a stretch for us. Malcolm took up the gauntlet; he tirelessly worked till he managed to get me payment from all three different insurance companies. He did this without charge even though it took some six months to resolve. Moving was made easy as Malcolm took the financial burden away. He always acts professionally, is a pleasure to meet and is very dedicated. I have no hesitation in recommending him as I have done already to friends and family.

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Malcolm went over and above expectations for us.

Malcolm's reply

Thank you for the kind words N. It has always been a pleasure helping you and R over the years and I hope we can continue to work together for many years to come.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage and Malcolm was recommended to me.

How has Malcolm Isaacs helped you?

I want to take this opportunity to share my thanks for the outstanding service received from the Orchard Practice. Malcolm has been truly amazing. My case was complex with few options and not a straightforward mortgage or investment situation and could have been very stressful. Malcolm kept the stress away and sorted out my circumstances without worrying me. He called to update me but not to raise concern. His professionalism and knowledge is second to none. He is also a wonderful lovely man. I am very close to moving into my new home thanks to Malcolm. Everyone should have the Orchard Practice in their lives. Thank you again Malcolm.

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing as he took all the stress away.

Malcolm's reply

Thank you for the kind words, J. It has been a pleasure to help you with your mortgage.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage quickly and Malcolm Isaacs provided everything I wanted with clear and expert advice.

How has Malcolm Isaacs helped you?

I was recommended to Malcolm and was not disappointed. I found him to be very approachable, knowledgeable and efficient and would certainly recommend him to others.

Have you seen the outcome you were hoping for?

Absolutely

Malcolm's reply

Thanks S. It has been a pleasure looking after you and H.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Mortgage refinancing

How has Malcolm Isaacs helped you?

Malcolm was excellent – Very professional and responsive and got us a great mortgage – Thank you!

Have you seen the outcome you were hoping for?

Yes absolutely - quick execution and a cost-effective mortgage!

Malcolm's reply

Thank you R, we are glad that you have been happy with our service.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

To help me get the best mortgage for my needs

How has Malcolm Isaacs helped you?

Malcolm and Derek are just wonderful. Friendly patient efficient

Have you seen the outcome you were hoping for?

Yes most definitely, I have been delighted with the help recurved

What could they have done better?

Can’t think of anything that could have been done better.

Malcolm's reply

Thanks J, it has been a pleasure to help you with your mortgage

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Needing to setup a pension and life cover.

How has Malcolm Isaacs helped you?

I know nothing of financial matters and would be completely lost without someone like Josh guiding and advising me. Josh asked lots of questions and took the time to learn about my situation, then suggested how to move forward and make the most. Knowing that Josh and the Orchard Practice are just a phone call away makes things much easier, plus they explain things in a way that even I can understand! I simply could not have asked for a better financial adviser.

Have you seen the outcome you were hoping for?

Yes

Malcolm's reply

Thank you B, I am glad that we have been able to help you out.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

My father had a problem in that his fixed rate mortgage was ending and his mortgage would become more expensive.

How has Malcolm Isaacs helped you?

I am very happy to provide this testimonial for Malcolm who helped my elderly father with a problem with his mortgage which was making him anxious. Coincidentally, some 10 years ago Malcolm obtained a mortgage for my father at a fixed rate. That fixed rate was now ending and Santander wrote to my father advising that the mortgage will cost him an extra £200 per month. Malcolm made one telephone call to Santander and asked them if my father could buy a fixed rate deal to reduce the mortgage. Santander offered such a deal which my father accepted and which resulted in him paying £200 less than he had been paying under the previous fixed rate. It may appear that Malcolm did not have to do very much in this instance but the point is he knew what to do and how to do it and dealt with it quickly and effectively and did not charge for his service.

Have you seen the outcome you were hoping for?

Yes. Problem solved.

What could they have done better?

Nothing, apart from possibly diarising the end of the fixed rate and approaching my father.

Malcolm's reply

Thanks D, I am glad that we could help you're father out. We have taken your feedback on board and now diarise the date the fixed rate ends for all mortgages we arrange.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage and I really wasn't sure if I would be given one. Malcolm was so reassuring and kind. I am ever grateful to him.

How has Malcolm Isaacs helped you?

I want to thank you very much for all the help you have given me over this rather stressful period. I had despaired of ever getting a mortgage particularly when I delt with an uninterested advisor before being advised to talk to you. You told me that I had had a bad experience and that you were going to make this a good experience – and you did. You dealt with all the headaches, and calmly rang me from time to time to tell me the progress – all the time keeping me cheerful with your lovely sense of humour. Now I have my little house which I am so in love with, and I am so grateful to you for your kind and efficient help – both so important.

Have you seen the outcome you were hoping for?

Definitely

Malcolm's reply

Thanks J. I am delighted to hear how happy you have been with our service.

Review from verified client

January, 2019

Overall

Service

Value

Advice

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

I had a difficult commercial financing to accomplish with mortgage finance.

How has Malcolm Isaacs helped you?

Malcolm has worked with me for over eleven years, both as a mortgage broker and as an insurance broker. Malcolm has delivered results where others have delivered excuses. I have not seen anyone in the real estate industry who has achieved higher levels of competence, professionalism, and effectiveness. And service and advice have not just stopped when the fee is paid; Orchard Practice service what they sell. Kudos!

Have you seen the outcome you were hoping for?

Absolutely, in both the insurance and the mortgage fields.

What could they have done better?

It is hard to think of what he might have done better. Beyond his own financial advice he has been very helpful in referrals to other qualified professionals.

Malcolm's reply

Thank you for your kind words P - it has been a pleasure looking after you over the years!