Reviewed for

Insurance and Protection ( 121 )

Mortgages ( 326 )

Pensions ( 9 )

Equity Release ( 10 )

Retirement income (annuities, drawdown) ( 2 )

Auto Enrolment ( 2 )

Investments and Savings ( 6 )

Pension Transfers - Non Specialist ( 1 )

Inheritance Planning ( 8 )

Financial Planning ( 2 )

Reviewers' assets

£500k+ ( 15 )

£200k - £500k ( 10 )

£100k - £200k ( 7 )

£50k - 100k ( 19 )

Up to £50k ( 133 )

Client reviews

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Wanted to mortgage a property we already owned.

How has Mark Laban helped you?

Mark initially advised on the likelihood of getting a mortgage, given our circumstances. He then found a suitable product for us and arranged everything. All we had to do was send him various documents to confirm our situation to the lender. The mortgage was appropriate and the interest rate was competitive. Mark is one of the few people you can count on to do exactly what he tells you he will do within the timeframe he gives you. We have dealt with Mark on several occasions, and not once has he failed to deliver.

Have you seen the outcome you were hoping for?

The outcome exceeded our expectations!

What could they have done better?

Nothing!

Mark's reply

Hi Both - thanks for the lively review - glad you are sorted!!

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

House purchase/mortgage

How has Mark Laban helped you?

Mark was extremely helpful, efficient and explained everything so well to a non-finance/mortgage savvy person. He was very kind, patient and responded by my calls and emails almost immediately, every time. My situation was complicated and he was highly discreet, sensitive and professional. I couldn't recommend him more highly and will definitely be seeking his advice and help again in the future. And crucially, he found the best deals on the market at the time.

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

No!

Mark's reply

Thanks for the lovely review Philomena - glad to have helped !

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We wanted a bigger house due to having another baby.

How has Mark Laban helped you?

Mark helped us to get a mortgage that’s was the best for us in our situation. He made it very clear that we were in this together and made sure we got the results we needed.

Have you seen the outcome you were hoping for?

Yes we have, with marks expertise it actually meant that we got more sorted than we thought possible.

What could they have done better?

I honestly can’t think of anything mark could have done better, he was open and honest from the beginning and didn’t make any promises he couldn’t keep. Even responding to us and answering queries on his day off!

Mark's reply

Hi Bethany Thanks for the lovely review - glad you are sorted!

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

We have flats thst we rent out and we needed advice for this

How has Mark Laban helped you?

Mark helped us find the best deal for interest only morgage on the flats we rent

Have you seen the outcome you were hoping for?

Mark is always on hand with help and advice with a professional view on what deal will suit us best and our needs

What could they have done better?

Mark has always been there when ever we have needed his professional advice and getting back to us quickly on any matter we have .He's simply the best and could not have done more for us .

Mark's reply

Hi Anne and Wally - thanks for your lovely review and glad to have helped again - speak soon!!!

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Advice from a friend plus self employed and employed status lead to complex applications

How has Mark Laban helped you?

Mark was amazing! I don't think we could have got through a mortgage process without him. At every point he explained in simple terms, offered alternatives and counsel,

Have you seen the outcome you were hoping for?

Yes, despite problematic attitudes from banks due to the financial situation. Cost of living crisis, Mark still came through with a mortgage for us.

What could they have done better?

I don't know how anyone could do more! Mark put us before his out free time and went above and beyond what we'd expected.

Mark's reply

Hi Liam - thanks for the lively review - glad you are sorted !!!

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

Mark was recommended to me by my parents as he had helped them in the past several times and was extremely pleased with his service. I had inherited a bungalow from my grandmother who, sadly and unexpectedly, passed away and the property had a small mortgage left on it.

How has Mark Laban helped you?

From the initial first point of contact with Mark, he instantly put my mind at ease. Getting a mortgage was something that I never thought I'd be able to do due to having a poor credit score but he helped me through the process step by step, reassuring me along the way! He was able to secure me a mortgage and from our first phone call to completion, it was just over 5 weeks which was incredible!

Have you seen the outcome you were hoping for?

Yes, Mark helped me achieve the outcome I was really hoping for with a few extras on top!

What could they have done better?

Nothing! Absolutely nothing.

Mark's reply

So glad you got sorted so quickly Jemma and thanks for the lovely review!

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was looking to buy a property and needed a mortgage. Mark came highly recommended to me.

How has Mark Laban helped you?

He was able to help me find the best possible mortgage and rate for my personal circumstances. Mark was efficient, professional and courteous at all times.

Have you seen the outcome you were hoping for?

Yes - I have now purchased the property thanks to him.

What could they have done better?

Nothing.

Mark's reply

Thanks for the lovely review Alice - glad you are sorted!!

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Inverness-shire

What were the circumstances that caused you to initially look for an adviser?

Buying our first home

How has Mark Laban helped you?

Advice on morgages, process, budget and everything surrounding the purchase of our home, we went from a place of no knowledge to full confidence with Marks help

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing the service was exceptional

Mark's reply

Thanks for the review Luke - glad you are sorted ad enjoy the new place!!

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Buying a new home for the first time and needing advice on the best mortgage to go for.

How has Mark Laban helped you?

Mark helped my partner and I find a mortgage that was suitable for us. Mark was supportive and understanding that this was our first time buying a property. We were able to get a mortgage and buy our first house with Mark’s help, he guided us through the process seamlessly and was there for us any time of day.

Have you seen the outcome you were hoping for?

Yes! We have our first house and are comfortably settled in, all with the help of Mark.

What could they have done better?

Nothing. My partner and I are 100% satisfied with Mark’s work and will be using him for future remortgages or insurance help.

Mark's reply

Thanks for the lovely review Olivia - glad you are sorted!

First impression from a user who is not yet a client

November, 2023

Overall

Please provide a brief comment about your experience with Mark

Very impressed by the service from Mark. Friendly and efficient

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a trusted mortgage arranger

How has Mark Laban helped you?

Mark has helped us for the past 10 years now. He listens to our needs and guides us with his knowledge skill and experience to the correct solution.

Have you seen the outcome you were hoping for?

Always

What could they have done better?

Nothing

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a new property

How has Mark Laban helped you?

Mark helped us seek a new mortgage that was suitable and most importantly affordable.

Have you seen the outcome you were hoping for?

Most definitely, Mark explained all of our options thoroughly and gave his expert advice. We are very happy with the advice we were given and the outcome we received.

What could they have done better?

Nothing.

Mark's reply

Thanks for the lovely review Leanne - glad you are sorted !!

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I have worked with Mark for a number of years. My initial search lead me to a few advisors and after looking at reviews I chose Mark and I'm glad i did!

How has Mark Laban helped you?

I have completed several transactions with Mark including remortgages and insurance products. Mark knows what we want to achieve and always find the best solutions for us. In these trying interest rate times, he was thoughtful in the process and came up with a plan that suited us well. He did all the work for us!

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

Nothing!

Mark's reply

Thanks for the review Kristin - glad you are sorted !

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Home Mortgage

How has Mark Laban helped you?

Mark has been absolutely fantastic from the get go, he was recommended to me and has really supported me through my first purchase. He got me a fabulous deal on my mortgage and was really informative and keep me in the loop at each and every stage. Really responsive and helpful - I'll definitely be using his services again. Thank you Mark!

Have you seen the outcome you were hoping for?

Yes - fantastic rate in challenging circumstances!

Mark's reply

thanks for your lovely review Erin - glad you are sorted

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Someone who was a specialist in this area

How has Mark Laban helped you?

With Mortgages , Insurance and advice

Have you seen the outcome you were hoping for?

Certainly, with the comfort of referring some of my Business Clients.

What could they have done better?

Don’t know that they could of , in these current financial climate.

Mark's reply

Thanks for the review Chris and glad to have helped - speak soon!

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was looking to buy my first flat and Mark was recommended to me by a friend.

How has Mark Laban helped you?

Mark has been absolutely amazing throughout– not only did he help us secure our mortgage but supported us throughout the entire purchase process. He went above and beyond every time. Always available, approachable and helpful. We are immensely grateful to him.

Have you seen the outcome you were hoping for?

Yes. It would not have been possible without Mark's help and tireless work.

What could they have done better?

Nothing. I have nothing but praise.

Mark's reply

Thanks for the lovely review Martin - glad you are both sorted !!!

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

First time home buying

How has Mark Laban helped you?

We came across Mark serendipitously during our research into buying our first home. He agreed a prompt telephone meeting at a convenient time and it went from there. He really put us at ease and explained the whole house buying process for us. He arranged regular check-ins and was available whenever we had additional queries. He managed to find us a good deal on our mortgage, and also sourced good insurance policies for us. His expertise in his field was invaluable for us, and his friendly and professional manner made the process so much easier. Our interactions with Mark were the best part of the process and we are immensely grateful. I can't rate him highly enough!

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

I honestly can't think of anything more that Mark could have done

Mark's reply

Hi Haydn Glad you are sorted and thanks for the review!

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice (moving house)

How has Mark Laban helped you?

Mark has been absolutely fantastic from start to finish (I say finish loosely as we will be linking in with Mark for advice for my husband's business because he's that good! - we'll also be staying with Mark for our re-mortgaging in the future). Mark is friendly, professional and extremely responsive. He is extremely knowledgeable and offers advice on a way that is easy to understand without removing your ability to make a fully informed choice. We cannot recommend Mark enough!

Have you seen the outcome you were hoping for?

100% yes!

What could they have done better?

Nothing - Mark has been fantastic

Mark's reply

thanks for the lovely review - glad you are both sorted!!

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

My husband Haydn and I sought Marks help for securing our first mortgage and for sourcing home and life insurance.

How has Mark Laban helped you?

Mark was fantastic throughout the whole process. His advice and counsel was so helpful, especially with us being first time buyers. He looked after the whole process and was a joy to communicate with. He is dedicated and committed to helping us find the best deal and his guidance was invaluable. Working with Mark was the best part of the whole process and I would not hesitate to recommend him. I would not buy or sell another house without consulting with him. An absolute professional, so kind, dedicated and an expert in his field.

Have you seen the outcome you were hoping for?

Our outcome was even better than expected. Mark worked tirelessly to secure us the best deal. Even when we thought he had secured us a great deal, he then rang us a day later to tell us he had secured an even better one.

What could they have done better?

Nothing! He is so hardworking and dedicated. We were in such good hands.

Mark's reply

Thanks for the lovely review - glad to have helped you get sorted!

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

First Time Buyers - First Mortgage

How has Mark Laban helped you?

Mark helped us secure a sizeable sum for our first time mortgage and was great from the get go. With advice, recommendations and during the whole process, Mark was great and reliable. We even had a hiccup during our purchase where the seller pulled out, and then changed their mind and wanted to later continue with the sale again - and during that time Marks advice was exactly what we needed - luckily things progressed and the sale went through without any issues. He also helped securing us some life insurance. The process of everything being over the phone or virtual also made things so much easier for us.

Have you seen the outcome you were hoping for?

Absolutely, couldn't be happier - and we will be getting in touch with Mark again when our remortgage is due!

What could they have done better?

Nothing

Mark's reply

Thanks for the review Ryan - glad you are both sorted!

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

I was moving house and needed a mortgage.

How has Mark Laban helped you?

With all the stress and worry that comes with finding a new home, Mark gives some vital attributes that really make a difference. He is calm ,methodical and knowledgeable but more importantly he gives you the confidence that he will support and guide you in making the right decisions. This inspires a trust that means that you can focus on all the other things that come with moving home safe in the knowledge that he will support you by finding the best deal for you.

Have you seen the outcome you were hoping for?

Every time he's found us the best option, and he is always there to support and answer any questions or give you any advice you may need.

What could they have done better?

Absolutely nothing, 100% from start to finish.

Mark's reply

Hi Dani - thanks for the lovely review - much appreciated and glad you are both sorted !!

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Re mortgage

How has Mark Laban helped you?

Finding best deal on remortgage

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Hi Dan - thanks for your review .. really appreciated and glad we got there in the end !

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Our mortgage term, life insurance and critical illness policies were all coming to the end of their term and we were looking to find the best rates and cover.

How has Mark Laban helped you?

Mark has helped us to find policies on all the above products which meet our needs whilst also considering the cost implications.

Have you seen the outcome you were hoping for?

Yes, we have cover that we are happy with at a cost that is manageable in this current climate.

What could they have done better?

Nothing, we are very happy with the service we received.

Mark's reply

Thanks for your review Becky - glad you are both sorted!

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

A friend of a friend had mentioned how good Mark was. We initially contacted Mark for advice on what we needed to do to do to be eligible for a mortgage.

How has Mark Laban helped you?

Mark is extremely knowledgable; his advice comes freely and succinctly, and no question is too much, or too silly! Mark is very approachable and clearly wants to do the very best for his clients. He's lovely!

Have you seen the outcome you were hoping for?

Yes! We bought a house this year, our first home - something that I once didn't believe was possible, but with Mark's advice and guidance, and his hard work, we got a beautiful and affordable house.

What could they have done better?

I really can't think of anything! I would recommend Mark in a heartbeat.

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

In an ever more difficult buy to let mortgage market we were in need of someone who could help us and Mark did an outstanding job for us.

How has Mark Laban helped you?

Not only did he source some great products for us he also helped at every step of the way. When there were issues with the purchase of the properties Mark got actively involved in trying to resolve them and help with the mortgage providers.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. The quality of service was fantastic. Mark went over and beyond in terms of service.

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I first contacted Mark when purchasing my first house.

How has Mark Laban helped you?

Mark helped me to get my first mortgage sorted and then remortgage my property

Have you seen the outcome you were hoping for?

Yes!

Mark's reply

thanks for the review Stuart - glad you are sorted!

First impression from a user who is not yet a client

July, 2023

Overall

Please provide a brief comment about your experience with Mark

Very good service and professional advice.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

ReMortgage and then borrowing on top of mortgage

How has Mark Laban helped you?

He helped get the best rate for remortgage and was able to hell as much as he possibly could for additional borrowing on the mortgage

Have you seen the outcome you were hoping for?

Yes his help and knowledge was the best we could of expected if not more

What could they have done better?

Nothing he's amazing at what he does.

Mark's reply

Thanks for the review lisa - glad you are sorted!

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We looked for an adviser to help get a mortgage as first time buyers

How has Mark Laban helped you?

Mark was really helpful in helping us secure a mortgage, he explained everything to do with the mortgages and what all of our options were and also explained the buying process when we were ready to start looking for our future home. He made sure we understood everything and was always there for any questions we had!

Have you seen the outcome you were hoping for?

Yes we now are happy and settled in our first home

What could they have done better?

Nothing

Mark's reply

Thanks for the review Amelia - glad you are sorted and enjoy the new house !!

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We needed to remortgage with tricky circumstances

How has Mark Laban helped you?

He helped us find get a remortgage

Have you seen the outcome you were hoping for?

Yes, we are really happy with the outcome

What could they have done better?

Nothing

Mark's reply

Hi Debra Thanks for the review and glad you are sorted !!

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage of BTL properties and life/CIC insurance review.

How has Mark Laban helped you?

Advised on re-mortgage options, found the product and seen our application through to completion. Life insurance advice: long, patient discussion with Mark to understand our needs and consider various plans and options. Mark guided us through the process, liaising with the provider until the policy was arranged and approved.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Mark has been spot on from start to finish

Mark's reply

Thanks for the review both - glad to have helped get you sorted !!

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Remortgaging my house

How has Mark Laban helped you?

Mark helped me to look at what remortgage offers were available to me. He took great care to ensure that we found the best offer for my current financial and life circumstances.

Have you seen the outcome you were hoping for?

Yes and have an outcome that is much better that what I had been hoping for.

What could they have done better?

Nothing.

Mark's reply

Hi Emily Thanks for the review - much appreciated and am glad you are sorted !!

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a new house

How has Mark Laban helped you?

Finding us a mortgage while interest rate were constantly changing.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/a

Mark's reply

Thanks for the review Dani - much appreciated and glad you are sorted!

First impression from a user who is not yet a client

April, 2023

Overall

Please provide a brief comment about your experience with Mark

Sensible, focused and friendly, Great advice professionally provided

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

My friend recommended Mark as a mortgage advisor when I was buying a new house.

How has Mark Laban helped you?

He got me a brilliant low % fixed deal for 5 years and a monthly payment within my desired budget.

Have you seen the outcome you were hoping for?

Yes I'm moved in and have a new mortgage with a low rate.

What could they have done better?

Nothing! I will use Mark again in the future. He was extremely reliable and prompt to respond to questions.

Mark's reply

Thanks Daisy - glad to have helped!!

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Wanted mortgage advice

How has Mark Laban helped you?

Mark explained everything so clearly it was easy to understand and made the whole process so straightforward. Nothing was too much trouble and he was available to answer questions immediately. It was fantastic service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

Thanks Graham - glad you are sorted!!

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to refinance my rental properties to expand my property portfolio.

How has Mark Laban helped you?

Mark has helped me with everything from start to finish, he was assisting and advising throughout the whole process. Mark found the right mortgages for my needs and went above and beyond my expectation. When I encountered a few bumps in the road created by the legal teams, Mark intervened and dealt with the issues the legal team created on my behalf. Mark was able to get the best value from my properties by having such a broad knowledge of the financial lending pool and where to get the best outcome.

Have you seen the outcome you were hoping for?

This is the best service I have encountered.

What could they have done better?

Nothing

Mark's reply

Thanks Andrew - glad to have helped !!

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

Mark over the years always puts in above and beyond efforts to find me the best fixed rate deal. He is always on hand for advice and is very good at explaining all the jargon in a much more user friendly way.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, it was all done to my satisfaction

Mark's reply

Thanks for the review Bali - glad you are sorted !

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

Mark has provided mortgage advice for four house purchases and two remortgages over the nearly 20 years I have been his customer.

How has Mark Laban helped you?

Provided advice on different mortgage products and applied for mortgages on my behalf.

Have you seen the outcome you were hoping for?

Yes, always excellent advice and very rapid response to any queries.

What could they have done better?

Nothing

Mark's reply

Hi Anna Thanks for the review - glad you are sorted!

Review from verified client

February, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Renewing my mortgage & life insurance

How has Mark Laban helped you?

This is the second time Mark has helped me with my mortgage. First time i was a first time buyer and this time to renew my mortgage. I wouldn’t use anyone else & highly recommended Mark as he always goes the extra mile to help and make sure everything is moving in the right direction. He’s always quick to response to emails and always a phone call away if I need any advice. Thank you for everything Marl

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing at all

Mark's reply

Thanks for you lovely review Mollie and glad you are sorted !

Review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a change of lender/move onto a fixed rate mortgage.

How has Mark Laban helped you?

Due to being self employed and with a less than perfect credit score, I approached Mark following a recommendation, to save me wasting time applying for mortages that weren't right for me and being rejected, thereby impacting on my credit score. Very quickly Mark found the right mortgage for me and was at the end of the phone to deal with any queries I had.

Have you seen the outcome you were hoping for?

Yes, new mortgage on a fixed rate which will help with budgeting during the cost of living crisis.

What could they have done better?

Absolutely nothing. Thoroughly satisfied with the service and advice I received.

Mark's reply

Hi Lisa - thanks for the lovely review and glad you are sorted !!

Review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Renewal of my mortgage

How has Mark Laban helped you?

This is the 2nd time Mark has sorted my mortgage and got me the best deal. Mark is amazing, he goes through everything and goes above and beyond to help

Have you seen the outcome you were hoping for?

Even better than I originally thought, Mark worked his magic

Mark's reply

Thanks Krystle - glad you are sorted and got there in the end !!

Review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer looking for a mortgage

How has Mark Laban helped you?

Mark helped us from the very start of us looking for a mortgage. Myself and partner had no idea where to start or what to do and mark made this very easy for us. He was kind and helpful and only a phonecall away if we needed any advice or help.

Have you seen the outcome you were hoping for?

Yes 100%

What could they have done better?

Nothing

Mark's reply

Thanks Niamh - glad your are sorted and thanks for the review !!

Review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Mark Laban helped you?

Mark helped us arrange our mortgage 5 years ago under tricky circumstances and has recently arranged another 5 year fixed deal for us.

Have you seen the outcome you were hoping for?

Yes mortgage is all sorted.

What could they have done better?

Nothing, Mark was fab.

Mark's reply

Thanks for the review April - glad you are sorted !!

Review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

House move and new mortgage/life insurance

How has Mark Laban helped you?

Mark was really helpful throughout our house move. Not only did he help us to find the best mortgage, but he helped us find the right life insurance catered around medical conditions. Despite our many (sometimes stupid) questions, he was always amazingly helpful and insightful and would often go above and beyond to research policies to make sure we were getting the best possible deal.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No

Mark's reply

Thanks for the review Praveena and glad to have helped. Enjoy the new place !!

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Right to buy of a council property!

How has Mark Laban helped you?

Mark helped us buy a council property! It's not as straight forward as people may think it is! But Mark was absolutely brilliant from start to finish, in the whole process, the communication was great and the follow up was amazing! Getting the best advice, and going down the right route for you and your family Mark as your best interests!

Have you seen the outcome you were hoping for?

Most definitely

What could they have done better?

Nothing! I wouldn't choose the solicitors we had again! But everything else I couldn't ask for anything better

Mark's reply

Thanks for the lovely review Daniella - glad you are sorted and you got there in the end (no thanks to the solicitors !!)

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Mark Laban helped you?

Mark was extremely helpful in securing my first house. Mark found the mortgage deals that best suited my situation and got me the best deal possible. I often would change the figures on how much I wanted to borrow etc, and Mark would be extremely quick in altering or changing this. I asked Mark heaps of questions about mortgages in general and he would always answer and patiently go through the questions. I would recommend Mark to anyone looking for financial advice as he made the process very easy and I unstressful.

Have you seen the outcome you were hoping for?

Yes. I have secured a mortgage that was the best option for me

What could they have done better?

Nothing

Mark's reply

Hi George - thanks for the review - much appreciated and glad you are sorted !!

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mark emailed us to say we needed a Mortgage Review as our fixed term was coming to an end.

How has Mark Laban helped you?

Mark found and secured us the best rate on the market at that time. He takes away all of the pressure and stress and makes things easy.

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing. Under the current circumstances I don’t believe he could have done better.

Mark's reply

Thanks for the review Claire - glad you are sorted !!

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Mark Laban helped you?

Fantastic Service- Mark is our go to person for all our mortgage requirements- his knowledge of the market and finding the best deals around at the time

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

Nothing

Mark's reply

Thanks for your review Paul - much appreciated and glad you are sorted

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We have a portfolio of Buy to Let Properties and the mortgages associated with the properties were coming to the end of their fixed rate periods. We needed expert advice from someone who was experienced and knowledgable.

How has Mark Laban helped you?

In these difficult times, Mark was able to secure 8 new 5-Year Fixed Rate Buy to Let Mortgages for us. The mortgage interest rate was attractive and very competitive. Mark dealt with our requirements in a very efficient and timely manner and it was this approach that helped us to obtain such a good interest rate.

Have you seen the outcome you were hoping for?

Definitely - professional and efficient service that secured 8 attractive mortgages.

What could they have done better?

Nothing.

Mark's reply

Hi Claire Thanks for your review - much appreciated and glad you are sorted !

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy our first home and wanted more information on the process of applying for mortgages and the process of buying a house.

How has Mark Laban helped you?

Mark provided honest advice in an extremely timely manner. At every step we believe he truly had our best interests at heart. No question was ever too much for Mark and we cannot recommend him highly enough

Have you seen the outcome you were hoping for?

We have moved into our new house and are equipped with the knowledge to make it a success.

What could they have done better?

Mark was perfect in all areas.

Mark's reply

Hi Adam - thanks for the lovely review and glad you are both sorted !!

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We required a mortgage advisor as we were buying our home

How has Mark Laban helped you?

From the moment myself and my Partner initially spoke to Mark he has gone above and beyond to ensure the mortgage we chose was the correct deal for us. Post receiving our mortgage offer Mark continued to offer his support and regularly checked in on our sale status . When we required to extend our mortgage offer Mark went the extra mile to ensure we had all the information we needed for a smooth extension. Post completion of our home and our mortgage Mark has continued to answer any questions we have had showing both professionalism and empathy throughout the entire process

Have you seen the outcome you were hoping for?

Absolutely , Mark has exceeded all expectations , we would not want to use anyone else and will be reaching out to Mark when we require any further mortgage offers

What could they have done better?

I cannot think of anything we would change to improve our experience

Mark's reply

Thanks for the lovely review Lauren and glad you are sorted !!!

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to give our finances a review to see if we could save money in the current financial climate. Specifically, we wanted to transfer our mortgage from a variable rate to a fixed rate.

How has Mark Laban helped you?

Mark was professional and speedy with his advice so we were able to transfer our mortgage before rates increased further. We were very happy with the outcome so decided to ask Mark to review our insurances too.

Have you seen the outcome you were hoping for?

Yes, all sorted very quickly with minimum hassle.

What could they have done better?

Nothing.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Wanted to buy a new home

How has Mark Laban helped you?

Helped us get a mortgage in principle so we could put an offer in and it was done quickly as we sold and found a house within a week. House insurance, life insurance

Have you seen the outcome you were hoping for?

Absolutely will highly recommend Mark

What could they have done better?

Nothing, it was all done when needed

Mark's reply

Thanks for the lovely review Leanne - glad you are sorted !!!

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were worried about rising mortgage rates.

How has Mark Laban helped you?

He helped us to secure a really good fixed rate mortgage deal, which has given us stability for the remainder of our mortgage.

Have you seen the outcome you were hoping for?

Yes. Not only have we now got the security of knowing our repayments won't go up, but due to the recent increase in rates we are now financially better off.

What could they have done better?

Nothing

Mark's reply

Hi Iona - thanks for the review and glad to have helped Speak soon

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I have never brought qnd sold a property before, and I've heard how stressful it can be. I wanted a professional to help guide me to make the right decision, especially how the market is at the moment

How has Mark Laban helped you?

Mark was fantastic, he talked me through every possible option I had. In the end he got me a fabulous mortgage

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing, Mark was amazing.

Mark's reply

Hi Leanne - thanks for the lively review - glad your are sorted and got there in the end !!

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

We have used Marks's services on several occasions over the last 10 years for mortgage advice and support.

How has Mark Laban helped you?

Mark has been fantastic in every regard. He is professional and very knowledgeable and has guided us with a steady hand through some difficult processes. He is friendly and provides first-class customer service (even replying to my emails when he was on holiday - certainly not expected but very much appreciated!)

Have you seen the outcome you were hoping for?

Absolutely, in every regard.

What could they have done better?

Genuinely nothing I can think of - Mark provides a first-class service. If there are any faults (which I doubt) then we definitely didn't find them.

Mark's reply

Hi Eoghan - Thanks for the review and glad to have helped ! Speak soon

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Remortgaging

How has Mark Laban helped you?

Very helpful in providing advice on the best mortgage package for us. Excellent communication.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

Mark's reply

Hi Anna Thanks for your review - Much appreciated. Speak soon !!

Review from verified client

September, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

My previous advisor sadly passed away and Mark has been the perfect replacement.

How has Mark Laban helped you?

Under difficult circumstances at times Mark has found and provided the mortgages I was after.

Have you seen the outcome you were hoping for?

I wanted all my mortgages fixed for long terms at competitive rates and this was achieved.

What could they have done better?

I can not see how the situation I now find myself in with Mark’s assistance could be any better.

Mark's reply

Thanks for the review Lee - glad you are sorted !!

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Re mortgage

How has Mark Laban helped you?

Searched relentlessly for the best mortgage deal for me and subsequent life insurance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!

Mark's reply

H Charlotte Thanks for the review - much appreciated and glad you are sorted !!

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Mark Laban helped you?

Mark was very helpful with and any queries we had throughout the whole process. Any acronyms or jargon we didn't understand he broke it down to make sure we understood all the terms & conditions.

Have you seen the outcome you were hoping for?

Yes, and we will be using him for any future endeavours.

Mark's reply

Hi Frank - Thanks for the lovely review - glad you are both sorted and speak soon !

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

We wanted to move house and a friend gave me Marks details.

How has Mark Laban helped you?

Mark helped us find the best mortgage deal and gave plenty of advice on the right property for us, we are very happy with our final decision. He gave very good advice on circumstances and finances when we decided to relocate from the Midlands to the south coast of which I believe played a large part in the success of our move. He has helped us find very good value insurance and always tries to weigh up the costs compared to benefits. He has worked tirelessly to help us, through the 3 attempts to buy a property. He always does lots of research and the information is clear and concise. He contacts me quickly when I needed support and has made the relocation which was stressful far easier to handle.

Have you seen the outcome you were hoping for?

Yes 150%

What could they have done better?

Nothing

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Second time receiving knowledgeable and very caring mortgage advice from Mark. Both times not straightforward processes - stemmed from either some of my personal circumstances at the time or, now, the timing of repetitive rate increases resulting in very picky lenders. Mark proved to be the very reliable financial friend anyone would wish for.

How has Mark Laban helped you?

Offered and explained in clear terms all mortgage options available to me at the beginning. Then kept in touch through the whole process ensuring all difficulties encountered along the way were smoothed out.

Have you seen the outcome you were hoping for?

Yes - in fact even better than I initially hoped for ! Mark opened my eyes to options I just couldn't have seen on my own !

Mark's reply

Thanks for your review Andreea - much appreciated and glad you are sorted !!!

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Our mortgage term had come to an end so needed a new product.

How has Mark Laban helped you?

Mark helped us find the correct product for our needs.

Have you seen the outcome you were hoping for?

We received a much better outcome than we were hoping for.

What could they have done better?

Nothing. We are very happy with the service we received.

Mark's reply

Hi Sue Thanks for your review - much appreciated and glad you are sorted !

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Mark Laban helped you?

Getting the best mortgage possible

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Mark's reply

Thanks for the review Nathan - glad you are sorted !!

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mark was referred to me by a family member. I first spoke with Mark purely out of curiosity with no real hope that I would even be able to achieve anything.

How has Mark Laban helped you?

Mark has supported us over several years. In the early stages, Mark provided advice and counsel in improving our financial situation in order to get a re-mortgage. He successfully secured this alongside life insurance and protection. More recently, Mark found us an unbelievable mortgage which led to us moving into a house we have previously only ever been able to dream of.

Have you seen the outcome you were hoping for?

YES, and more. I could not recommend the service that Mark provides enough. From our first encounters, Mark has gone above and beyond every time. He is so personable and always provides fair, sensible and realistic advice. I truly believe that the support/advice he has provided to me would be no different to how he would support his own family/loved one. Mark is completely dedicated to his work and this shows. He is reliable and trustworthy. His judgement is always spot on. I have recommended him to friends and family over the past few years, all agree with how amazing Mark is at his job. I am so thankful to Mark and all of his continued hard work. Because of Mark, me and my family now have our dream home. Thankyou Mark

Mark's reply

Hi Hayley Thanks for your lively review - much appreciated and so glad you are sorted !! Speak soon and enjoy the new place !

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy a house.

How has Mark Laban helped you?

Mark got us a superb mortgage rate and offered overall advice around insurance.

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Thanks for the review Sorin - glad you are sorted and hope you enjoy the new place !

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I originally contacted Mark 2 years ago when I bought my first home as I required advice on mortgages and the house buying process. He has since helped me with my remortgage following a 2yr fixed period expiring.

How has Mark Laban helped you?

Mark was super friendly and helpful, he worked with me every step of the way and explained each aspect of the process and made sure I was clear on what my options were and the pros and cons of each choice to allow me to make informed decisions.

Have you seen the outcome you were hoping for?

Absolutely. I've been very happy with my house, the mortgage (and subsequent remortgage) Mark sourced for me, as well as the life/home insurance to boot! His advice has been invaluable and I have since recommended him to multiple friends and colleagues who have had a similar experience.

What could they have done better?

Absolutely nothing, prompt, efficient, organised, friendly and polite. Can't wait to work with him again next remortgage time in 5 years! (Or before then if I have any other financial queries)

Mark's reply

Hi Rob - Thanks for the lovely review - more than happy to have helped and glad you are sorted ! Speak soon

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy our first property. Our knowledge of mortgages and protection was limited and needed advice.

How has Mark Laban helped you?

Mark has made everything so efficient and easy to understand. Helping us take out our first mortgage to buy our first home. Mark is extremely friendly and professional. The most important thing for us was that Mark spoke to us as real people and understood our situation fully. Mark made the whole process stress free and easy to understand all the way through. We cannot thank Mark enough and will recommend him to friends and family in the future.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing at all. We were so happy with the advice, service and expertise that Mark shared with us.

Mark's reply

Hi Gary Thanks for the lovely review - glad you are both sorted !!!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Applying for a mortgage with complex income multiples

How has Mark Laban helped you?

Mark's service has been above and beyond in all aspects. My income is classed as 'complex', which is the case for many with a portfolio career. Mark's exceptional knowledge of the market, significant experience of/established relationships with a wide range of service providers, outstanding attention to detail, speed of service, and above all - for me - support and reassurance at every step of the process, took much of the stress out of the situation.

Have you seen the outcome you were hoping for?

Yes, I moved in to my new home on 4th May!

What could they have done better?

Nothing - it was exceptional service in all aspects

Mark's reply

Hi Jo - thanks for the review ...got there in the end and so glad you are sorted !!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We had just inherited a house without a mortgage, but the amount of work that needed to be done required us to need to remortgage the house. We wanted a financial advisor as it was our first mortgage

How has Mark Laban helped you?

He found us the best deal possible. Then when that didn’t work because of the valuation, he found us another one straight away. He made the whole process so easy and for someone who suffers with anxiety, my anxiety levels were so low because I knew I didn’t have to sort anything out myself. I could just trust that he was sorting it out and in a very efficient manner too. If he needed another document or piece of information, he would reply so fast (most of the time within hours) so it really did speed the process along.

Have you seen the outcome you were hoping for?

Absolutely! We had an offer for a good deal, but then the lender’s solicitors were so incompetent that they didn’t complete things before the offer expired. So mark presented us with a new deal but it was about £60 more a month He then kept on and on to the lender and within days of the offer expiring, he got the lender to agree to honour the original deal. He’s saved us that extra money each month and now we have a great deal

What could they have done better?

Nothing! Absolutely no faults with any of his work. Everything was so easy and we’ve now got our mortgage sorted

Mark's reply

Hi Heather - thanks for the review and glad we got there in the end !!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in West Lothian

What were the circumstances that caused you to initially look for an adviser?

Mortgage and Life assurance following a seperation.

How has Mark Laban helped you?

Mark was excellent. He explained everything simply and made sure I fully understood all the options available. As a first time alone mortgage customer this was invaluable

Have you seen the outcome you were hoping for?

Yes, very pleased

What could they have done better?

Mark was excellent and the whole process worked perfectly for me

Mark's reply

Thanks Samantha - glad to have helped !

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Mark Laban helped you?

Mark helped me find a mortgage, and gave me constant help and advice throughout

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I’m not sure he could of done anymore for me

Mark's reply

Thanks Stephen - glad you are sorted!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a buy to let

How has Mark Laban helped you?

Mark has sorted everything really efficiently. The mortgage was offered to within 2 days which was fantastic

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing The service was superb as always. He was always at the end of the phone at anytime which was brilliant Always kept up to date with what was happening and made the process of getting a mortgage so simple and straightforward. One word sums it up a fantastic customer focused experience. I have already told friends to use him and they are. Highly recommend

Mark's reply

Thanks Graham for the lovely review - glad you are sorted and speak soon!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We needed to re-mortgage.

How has Mark Laban helped you?

Mark has now helped us with four re-mortgages, sourcing the lenders, submitting the paperwork, ironing out problems and keeping us informed as to progress.

Have you seen the outcome you were hoping for?

Yes, on all four occasions.

What could they have done better?

Can't think of anything.

Mark's reply

thanks Stewart - glad you are both sorted again!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We were fortunate enough to be in a position to buy our first house.

How has Mark Laban helped you?

Mark was incredible. Extremely knowledgeable, patient, and always acted in our best interests. I could not recommend him enough!

Have you seen the outcome you were hoping for?

Yes, absolutely. Mark found us a great deal and guided us along every step of the way.

What could they have done better?

Nothing - absolutely flawless experience.

Mark's reply

Thanks Nat - glad you are sorted !!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Looking to remortgage a BTL

How has Mark Laban helped you?

mark sourced a number of options for me and helped me secure the right deal. Excellent service!

Have you seen the outcome you were hoping for?

yes

Mark's reply

Thanks Tony - glad you are sorted !!

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Providing a mortgage

How has Mark Laban helped you?

Mark went above and beyond for me, in what was a difficult purchase to say the least

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing really, was always there on the end of the phone for advice and guidance

Mark's reply

Thanks Stephen - glad you are sorted !

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

House move

How has Mark Laban helped you?

Mark helped myself and my husband find the right mortgage deal that was suitable for our circumstances and financial needs.

Have you seen the outcome you were hoping for?

Yes, we are very happy with the deal Mark arranged for us.

What could they have done better?

N/A

Mark's reply

Thanks Leanne - glad you are sorted !

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

New mortgage

How has Mark Laban helped you?

Sorting out my mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

Thanks Steve - glad you are sorted and got there in the end!

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Help to secure a mortgage as opposed having the trouble of looking myself.

How has Mark Laban helped you?

Mark sourced my mortgage, put me in touch with a company that sourced buildings insurance and was always a available to answer any of my queries and concerns. Overall, Mark has been a fantastic support network, in terms of his knowledge and understanding of the market, patience and availability…going the extra mile to ensure I understand each stage of the process and solicitors jargon. I do not feel I would of have gotten through the past five months without his guidance.

Have you seen the outcome you were hoping for?

Yes, and more!

What could they have done better?

Mark could not of done anymore than he has done, and I will definitely be recommending to others without hesitation, as I feel he went above and beyond to help me secure my own home!!

Mark's reply

Thanks for the review kelly - glad to have helped and glad you are sorted !

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Denbighshire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a new mortgage

How has Mark Laban helped you?

Mark advised us of our options, kept us fully informed and supported throughout the process.

Have you seen the outcome you were hoping for?

Yes, most definitely.

What could they have done better?

Nothing, Mark is exceptional.

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

Buying my first home

How has Mark Laban helped you?

Mark talked me through the whole process with constant support. He was always quick to respond to any queries I had. He made the process very easy and stress free. Cannot praise him enough.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

Mark's reply

Thanks Lucy - glad you are sorted ...enjoy the new place !

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first house

How has Mark Laban helped you?

Been very communicative and helpful during my first time buying a house and also managed to get me a great deal

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Nothing

Mark's reply

Thanks Adam - glad you are sorted and enjoy your first home!

First impression from a user who is not yet a client

March, 2022

Overall

Please provide a brief comment about your experience with Mark

Really helpful and informative

Mark's reply

Thanks Helen - if you need anything going forwards let me know

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was moving house and was need advice on a morgage

How has Mark Laban helped you?

Mark helped us to port our mortgage over, it was very easy and he was so helpful

Have you seen the outcome you were hoping for?

Yes we are now in our new home

What could they have done better?

Nothing

Mark's reply

Thanks for your review Marie - got there in the end and glad you are sorted !!

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to refinance my rental properties to expand my property portfolio.

How has Mark Laban helped you?

Mark has helped me with everything from start to finish, he was assisting and advising throughout the whole process. Mark found the right mortgages for my needs and went above and beyond my expectation. When I encountered a few bumps in the road created by the legal teams, Mark intervened and dealt with the issues the legal team created on my behalf.

Have you seen the outcome you were hoping for?

Absolutely, Mark was able to get the best value from my properties by having such a broad knowledge of the financial lending pool and where to get the best outcome.

What could they have done better?

Nothing, this is the best service I have encountered.

Mark's reply

Hi Andy Thanks for the review and glad you are sorted !!

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage.

How has Mark Laban helped you?

I didn't hesitate to seek Mark's services (again) for my remortgage. Simplified everything, absolutely hassle-free. Highly recommended.

Have you seen the outcome you were hoping for?

Absolutely.

What could they have done better?

-

Mark's reply

Hi Craig - thanks for your review ..glad you are sorted !!

First impression from a user who is not yet a client

February, 2022

Overall

Please provide a brief comment about your experience with Mark

Personable, knowledgeable and super helpful

Review from verified client

February, 2022

Overall

Advice

Service

Value

Based in East Riding

What were the circumstances that caused you to initially look for an adviser?

Remortgaging our house

How has Mark Laban helped you?

Helped us remortgage our house finding the best rate and keeping us updated throughout. Answered any questions and queries.

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Thanks Ben - Glad you are sorted !

Review from verified client

February, 2022

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a remortgage of an existing deal

How has Mark Laban helped you?

Mark was able to provide additional funds at cheaper rates allowing us to consolidate our position and be better off overall

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, mark was faultless.

Mark's reply

Hi Chris - thanks for the review - glad you are sorted !

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers looking for advice on a mortgage

How has Mark Laban helped you?

He found us a mortgage and guided us through the process from start to finish. He was so supportive and always there to answer any questions and explain things we were unsure about.

Have you seen the outcome you were hoping for?

Yes we have our dream first home!

What could they have done better?

Nothing I couldn’t recommend Mark enough

First impression from a user who is not yet a client

January, 2022

Overall

Please provide a brief comment about your experience with Mark

We Can’t thank Mark enough for how great he was in securing us our first mortgage. He always made time to call and talk us through things we were unsure of and gave us so much support and guidance from start to finish. Now we have our dream 1st home.. thank you!!

Mark's reply

Thanks for the Review Lauren - glad to have helped and that you are sorted !!

First impression from a user who is not yet a client

January, 2022

Overall

Please provide a brief comment about your experience with Mark

Friendly efficient and supportive

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Mark Laban helped you?

Extremely helpful advisor Explains things clearly. You feel he is on your side Have continued to work with him for multiple remortgages

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Honestly, he has been great at every step

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing first property

How has Mark Laban helped you?

In every regard possible. Being self-employed and looking at a property at the time with cladding issues, Mark left no stone unturned trying to find mortgages that would fit, and once that fell through provided superb support in securing a mortgage for the property I eventually ended up purchasing. Always sharp, clear, and beyond useful.

Have you seen the outcome you were hoping for?

Absolutely. Everything Mark was involved in has come out in 'Best case scenario' territory.

What could they have done better?

It's hard to think of anything. He was always fast, clear, generous with his time... I'll be recommending him to everyone I know in a situation where he might be suited.

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

To re mortgage

How has Mark Laban helped you?

Fully explained everything to me in a way that I could understand . Very helpful with quick replies. Very trustworthy .

Have you seen the outcome you were hoping for?

Yes a better mortgage rate .

What could they have done better?

Nothing

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

We needed to raise money through a remortgage of the house.

How has Mark Laban helped you?

Mark is extremely knowledgeable and guided us through the whole process seamlessly. He gave us a number of options, taking into account the length of time for repayment and our other financial commitments. We ended up with a really good deal with a reputable firm. Mark is very approachable and dealt with all our queries in an efficient and responsive manner. We always felt that we were in very capable, trustworthy hands.

Have you seen the outcome you were hoping for?

Yes - we have now completed on our remortgage.

What could they have done better?

Nothing to add here. The service we had was excellent.

Mark's reply

Thanks both - glad you are sorted and looking forwards to seeing the new place!

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Looking for simple straightforward approach with someone who makes it easy and explains everything simply

How has Mark Laban helped you?

New mortgage agreed within 6 days from AIP to full application with valuation complete and mortgage offered. Just brilliant service and support

Have you seen the outcome you were hoping for?

Yes definitely amazing service kept up to date at all times and very easy

What could they have done better?

Nothing it was fantastic

Mark's reply

Thanks Graham - glad to have helped !!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers looking to get our first mortgage. We had a complicated credit history, along with some challenges with our current finances and income. Entering the world of mortgages was quite daunting as a first time buyer, we had a bad experience in the past with a mortgage advisor recommended by a new property developer and were left further deflated by one of the big online mortgage advise companies. Mark was recommended to us by a friend and when the perfect dream home for our family come on the market, we instantly got in touch with Mark to see how he could help us.

How has Mark Laban helped you?

Mark was brilliant from the get go with fast communication. He listened to all our circumstances, going through our financial history and searching the market for deals that might suit us. He reassured us that obtaining a mortgage with our profile wouldn't be impossible and went through everything with us before matching us to a fantastic deal with a high street bank, something we never thought would be possible. He guided us through the whole process, keeping us up to date with the application progress and resolving any queries quickly and efficiently. Mark always had an open door to offer advice on the whole home buying process - invaluable for first time buyers like us!

Have you seen the outcome you were hoping for?

YES! We managed to secure a mortgage with a high street bank at an incredible rate, completing our home purchase last week. We are now proud home owners after many years of renting and we very much owe part of this achievement to Mark for helping us get through the whole process and getting us the mortgage!

What could they have done better?

Absolutely nothing! Mark went what felt like above and beyond for us and his contact details are saved for any future use, along with recommending him to family and friends.

Mark's reply

Thanks for the lovely review - really appreciated and so glad you are sorted !!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

He did it all! He listed tonwhat we wanted, offered advice on a range of products and types of products and put it all in place

Have you seen the outcome you were hoping for?

Better than hoped.

What could they have done better?

No-Mark is excellent at what he does

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Required a remortgage on our property

How has Mark Laban helped you?

Mark was fantastic. Excellent service and communication. Nothing was too much trouble, we couldn't fault Mark's effort at all and have recommended him to many friends and family

Have you seen the outcome you were hoping for?

Yes, exactly as desired

What could they have done better?

Nothing!

Mark's reply

Thanks for the review Jake - much appreciated and glad you are sorted !!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

Mark supported me on and off for two years in preparation for my remortgage. Approaching him with difficult personal circumstances (which would effect my likeliness to be approved for a mortgage) Mark remained consistently realistic, proactive, thorough and efficient whilst providing practical advice. Mark was personable and despite dealing with private details of my finances he managed them without me feeling judged and with confidence. With a difficult climate for mortgages also not being in my favour, he took the tedious work and stress off my hands and always considered my best interests, not just for now but for my future also. Mark would respond very quickly to questions I had by email and even followed up with phone calls to explain further. It is my view that Mark truly worked above and beyond his role. Mark has also worked with several relatives who all agree that Mark’s professionalism and efficiency is second to none. Thankyou so much Mark!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Not applicable.

Mark's reply

Hi Hayley Thanks for the review - much appreciated and glad I could have helped !

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We needed a mortgage to finance building renovations.

How has Mark Laban helped you?

Our circumstances were unusual and we were struggling to find a mortgage lender that would consider us. Mark has helped us to find a mortgage that I don’t think we would have been able to get by ourselves.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Mark has been great throughout. Very happy with the process and how Mark was able to advise and help us.

Mark's reply

Thanks Sara - glad you are sorted !!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

1st time buyers looking for mortgage support.

How has Mark Laban helped you?

Helped us throughout the entire Mortgage process from start to finish. As 1st time buyers the support was invaluable and couldn't reccomend enough.

Have you seen the outcome you were hoping for?

Yes mortgage secured at a competitive rate and moved in!

What could they have done better?

Nothing

Mark's reply

Thanks AJ - glad you are sorted !!

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Re mortgage

How has Mark Laban helped you?

Mark goes out of his way to listen and find the best deal. He went the extra mile at the 11th hour to reduce my rate as the deal changed. He didn’t have to do that and I would think most advisors wouldn’t have.

Have you seen the outcome you were hoping for?

Absolutely every time.

What could they have done better?

Nothing - perfect in communication and listening to our needs

Mark's reply

Thanks Hayley - glad you are sorted !!

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Needed advice for saving investments. Also needed buy to let mortgages.

How has Mark Laban helped you?

First rate advice given on savings investments. Arranged for the buy to let mortgages.

Have you seen the outcome you were hoping for?

The investments are going up nicely. I am well impressed by the level that my investments are at now. He has done all the arranging of the mortgages. Far superior to trying to do it oneself.

What could they have done better?

Nothing superb job efficiently job in a timely manner and at a reasonable cost.

Mark's reply

Thanks for the feedback - glad you are sorted !

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

He found me the best rate and saved me money

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

He couldn’t. The service and advice were excellent

Mark's reply

Glad u are sorted Jenny !!

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I have used Mark twice in the last 5 years as a mortgage advisor for two properties.

How has Mark Laban helped you?

Mark had a complete wealth of knowledge and supporting me every step of the way through buying a property. He went above and beyond to offer help and guidance! He was always at the end of a phone call to answer any questions, clarify anything that I didn’t understand and to found me the best possible deal out there!

Have you seen the outcome you were hoping for?

More than what I hoped for. Mark goes above and beyond as a mortgage advisor, supporting me with any questions and queries I had throughout the process.

What could they have done better?

Absolutely nothing!

Mark's reply

Thanks Amanda - glad to have helped again and glad you are sorted

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Our mortgage was due for renewal

How has Mark Laban helped you?

Mark supported us to find a new mortgage deal at a good rate and in good time as our renewal was over due. He also found us new life insurance policies and was great st explaining the different options for this.

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Thanks Kay - glad you are sorted !

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a buy to let mortgage

How has Mark Laban helped you?

Mark provided me with various options. Sound advice, explained the different types of buy to lets, monthly costs. Easily understood.

Have you seen the outcome you were hoping for?

Yes, mortgage offer was in place quickly and efficiently.

Mark's reply

thanks Nikki - glad you are sorted !

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Due to complexity of situation.

How has Mark Laban helped you?

Mark has been nothing short of fantastic from start to finish with expert guidance throughout. A complex credit history and self-employed thrown into the mix, Mark was able to secure us a fantastic rate for our needs. Mark was on hand throughout be it evenings, weekends and nothing was too much trouble, and above all else honest with our situation. We can’t thank Mark enough for all he has done and would not hesitate to recommend him.

Have you seen the outcome you were hoping for?

Yes absolutely!

What could they have done better?

Nothing - the most professional broker we could have asked for.

Mark's reply

Hi Both Thanks for the review - much appreciated and glad you are sorted !

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Mark Laban helped you?

Sorted out mortgage, made it so easy and got a brilliant deal. Great communication throughout. Very personable service.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Perfection

Mark's reply

Thanks Mike - glad you are sorted !!!

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Mark Laban helped you?

Mark provide first class mortgage advise

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing- Mark was perfect from start to finish

Mark's reply

Thanks James - glad you are sorted !!

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

We needed to remortgage our rental portfolio

How has Mark Laban helped you?

Mark reviewed our existing arrangements, very thoroughly, we discussed our long term goals and potential scenarios for the future.

Have you seen the outcome you were hoping for?

Absolutely, we made large savings on our outgoings, greater than we had anticipated

What could they have done better?

We feel that Mark did a great job and could not have given us a better ourcome.

Mark's reply

Hi Katrine Thanks for your review and glad to have helped !

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Bridging loan and then a mortgage. Mark came highly recommended.

How has Mark Laban helped you?

Mark was able to put me in touch with a company that could sort the bridging loan. Mark supported me through the whole process which was not the easiest, again Mark advised me that bridging loans were not for the faint hearted. All the way through Mark was there to answer questions and queries.

Have you seen the outcome you were hoping for?

The bridging loan was all accepted and then once my house sale was completed Mark assisted me with the new mortgage. This again was made so easy as Mark was there to help and assist with queries and he put everything into layman's terms that I understood.

What could they have done better?

Nothing

Mark's reply

Thanks for the review and glad to have helped !!

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were unsure about whether to apply for a joint mortgage or not, and uncertain around our affordability.

How has Mark Laban helped you?

Sound advice, fast responses, and provided us with a source of knowledge that enabled us to get the best mortgage for us at the time

Have you seen the outcome you were hoping for?

Yes, more than impressed with the advice and service

What could they have done better?

I can’t recommend Marks advice more. I can’t think of anything I would have expected more.

Mark's reply

Hi Adam - thanks for the review and glad to have helped !

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

I needed help understanding the market and searching the market to find a good deal.

How has Mark Laban helped you?

Mark helped me understand the house buying process and find the cheapest mortgage on the market.

Have you seen the outcome you were hoping for?

Yes.

Mark's reply

Thanks James - glad to have helped - enjoy the new place!

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

We were purchasing our next home.

How has Mark Laban helped you?

Mark was able to search the market finding the best mortgage for our circumstances and also helping us to source critical illness and life insurance.

Have you seen the outcome you were hoping for?

Yes we were able to find a mortgage that suited us and purchase the property we hoped for.

What could they have done better?

Mark is always quick to respond to queries and explain things clearly. I have been very happy with the service he provides.

Mark's reply

Hi Becky thanks for your review - glad you are sorted and enjoy the new place!

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice, look into what options were available for me.

How has Mark Laban helped you?

From start to finish Mark has helped me with looking for which mortgage is suited best for me, then dealing with mortgage company directly.

Have you seen the outcome you were hoping for?

Yes extremely happy with the outcome.

What could they have done better?

Nothing, Mark offered top-quality advice and personalised service.

Mark's reply

Thanks for the review Emma - enjoy the new place !

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

My partner and I were first time buyers.

How has Mark Laban helped you?

Mark provided us with reassurance that we could afford the house that we had become really taken with. Mark, walked us through the house buying process and provided us with good oversight and knowledge given it was a new experience for both of us.

Have you seen the outcome you were hoping for?

Yes

Mark's reply

thanks Max - enjoy the new place !!

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

To find mortgage

How has Mark Laban helped you?

Found mortgage and solicitors

Have you seen the outcome you were hoping for?

Yes

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Norfolk

What were the circumstances that caused you to initially look for an adviser?

Advise looking for the best rate and options avaliable to me

How has Mark Laban helped you?

This was my third time using Mark. He has helped me with my initial mortagage and 2 remortages since.

Have you seen the outcome you were hoping for?

Everything and more. Mark is incredibly helpful and understanding. You can trust him fully to find the best deal FOR YOU. Mark has gone beyond what is necessary to help explain the more complicated details, taken the time to understand my personal circumstances and recommended products based on what is best for me.

What could they have done better?

Nothing at all I can think of.

Mark's reply

Thanks Josh - glad to have helped !

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was getting a mortgage for my first property.

How has Mark Laban helped you?

Mark gave me advice regarding the whole process of purchasing my first property, he was very helpful, responsive and quick.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Mark was brilliant, couldn’t fault the service.

Mark's reply

Hi Natasha - thanks for the review - glad you are sorted !!

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Re mortgaging a rental property

How has Mark Laban helped you?

Researching the best options and advising on re mortgaging.

Have you seen the outcome you were hoping for?

Yes very much so

What could they have done better?

Nothing we my husband and I are very satisfied with the work Mark Laban carried out and the Morgage which was arrange for us.

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Buying first home

How has Mark Laban helped you?

Mortgage advice

Have you seen the outcome you were hoping for?

Yes. Mark was incredibly helpful throughout the process and explained everything in detail. We were first time buyers so obviously had a lot of questions but Mark made it easy and took the stress out of the process for us. He was always available when we had queries and we really valued his advice.

What could they have done better?

Nothing really, Mark's service was top notch and I will definitely be using him again when it comes to remortgaging or moving. I've also recommended him to friends who are also looking to buy their first home.

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

wanted to release money to pay off car loans and invest in a BTL property.

How has Mark Laban helped you?

General advice on my strategy, specific advice on the type of mortgage, obtained quotes and successful offer for me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I don't think there was anything that could be improved upon. Excellent service and advice.

Mark's reply

Thanks for the review Mike - much appreciated and glad you are sorted !!

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to move to a more expensive house

How has Mark Laban helped you?

Mark helped us ensure we would get the mortgage we needed for our new house purchase and also got us the appropriate life insurance

Have you seen the outcome you were hoping for?

Yes

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Looking for buy to let mortgage

How has Mark Laban helped you?

Sorted everything from start to finish

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing it was superb

Mark's reply

Thanks Graham - glad to have helped !!

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Eligibility for a mortgage

How has Mark Laban helped you?

Due to my short self employment history, it was almost impossible to source a mortgage at that time. My friend recommended me to get in touch with Mark, and I can't thank him enough, he has been a great help. He was constantly on the phone/was contacting me via email to keep me up to date, and the whole process went smoothly. I'm so thankful that I chose Mark to by my financial adviser. I have already shared by great experience with my friends and will continue sharing it to anyone who will need a mortgage.

Have you seen the outcome you were hoping for?

Yes, even a better outcome than I initially expected.

What could they have done better?

Nothing.

Mark's reply

Hi Magdalena - thanks for the great review - glad to have helped !!

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

getting a new mortgage.

How has Mark Laban helped you?

found the best deal and found a great life insurance deal

Have you seen the outcome you were hoping for?

yes

Mark's reply

Thanks Skye - glad you are both sorted !

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage

How has Mark Laban helped you?

He found a mortgage which suited us during very tricky trading conditions

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Mark Laban helped you?

Organised the best mortgage deal and guidance along the way.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

Thanks for the review Katie - got there in the end!!!

First impression from a user who is not yet a client

April, 2021

Overall

Please provide a brief comment about your experience with Mark

Mark really took the time to go through things with us and help us understand where we're at. So helpful and genuine.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We were first-time buyers looking for a mortgage.

How has Mark Laban helped you?

Mark was absolutely brilliant all throughout the process. He was able to work with our schedules and was available by phone and email should we require more information/an update. As first-time buyers we were very unsure as to what to expect when it came to mortgages but Mark was great at explaining all of the information in layman's terms. Mark always went above and beyond, and he worked extremely well under pressure when we were asked to apply for and provide evidence of an agreement in principle on a very short notice. Whenever we struggled with communicating with solicitors or the agents, Mark always stepped in to help.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - thanks to Mark we now own the house which we fell in love with! Thank you, Mark!

Mark's reply

Thanks for the lovely review Roksana - glad to have helped and that you are sorted !

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Wanted a morgage

How has Mark Laban helped you?

Mark helped with getting a new morgage, I can not thank him enough he was never to busy with any questions or concerns I had.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I would not change anything very happy with the outcome

Mark's reply

Thanks Sean - glad you are sorted and enjoy the new house !!

First impression from a user who is not yet a client

March, 2021

Overall

Please provide a brief comment about your experience with Mark

.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Looking for the best mortgage, first time buyers.

How has Mark Laban helped you?

He provided advice, shopped around and submitted multiple applications on our behalf.

Have you seen the outcome you were hoping for?

We have an affordable mortgage on our house and life insurance.

Mark's reply

Hi Dan - thanks for your review - glad you are sorted !

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

As a self employed person I was finding it difficult to get a mortgage for the amount we were after.

How has Mark Laban helped you?

He found a mortgage for us and worked really hard to help us sort it quickly.

Have you seen the outcome you were hoping for?

Absolutely!

What could they have done better?

Nothing- Mark was really great.

Mark's reply

Hi Jess - thanks for the review - glad to have helped and really pleased that you are sorted!

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Expiry of current deal

How has Mark Laban helped you?

Mark listened to my requirements and found a product to suit

Have you seen the outcome you were hoping for?

Yes

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first house

How has Mark Laban helped you?

We discussed my needs and he sourced the best deal for me

Have you seen the outcome you were hoping for?

Yes, better than expected!!

What could they have done better?

Nothing, brilliant service from start to finsh

Mark's reply

Thanks Mollie - glad you are sorted and enjoy the new place!

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for the best mortgage offer and advice on my circumstances

How has Mark Laban helped you?

Mark not only provided a detailed overview of the market, he discussed my individual circumstances at length and tailored his advice to my situation. He presented a variety of options but provided honest and invaluable guidance on which of these options he felt was best for me.

Have you seen the outcome you were hoping for?

Yes, Mark has been instrumental in me successfully securing a mortgage

Mark's reply

Hi Harry - thanks for the review much appreciated and glad to have helped !

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

For our morgage

How has Mark Laban helped you?

Mark helped in various ways, advice and documents. He was brilliant, always there for anything I needed help or advice with.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing as he was fantastic.

Mark's reply

Thanks Kirsty - glad you are both sorted!

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to remortgage

How has Mark Laban helped you?

Mark made the the process easy and explained everything he was also available for questions etc

Have you seen the outcome you were hoping for?

Yes all the process went through in a timely manner

What could they have done better?

I was totally satisfied

Mark's reply

Thanks Grace - glad you are sorted !!

Review from verified client

January, 2021

Overall

Advice

Value

Service

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

As a first time buyer I had no previous experience of the whole process and was pretty clueless. Someone recommended that I speak to a mortgage adviser, so I used VouchedFor to find someone in my area. Mark was one of the highest rated ones so I reached out to him and a few others. Mark was the first person to respond and after our first phone call I knew that I was in good hands.

How has Mark Laban helped you?

From day one Mark couldn’t have been more helpful. I was upfront about the fact that I had no experience and he always spoke frankly with me, only ever advising on the things I actually needed to know, without jargon. Mark was quick to reply to emails and was there to take or make a call day and night, weekends included. He always provided lots of different options/quotes etc and spoke through everything in just the right amount of detail. I felt supported and informed throughout the entire process and knew I could ask all my silly questions without judgement. Would recommend his services to anyone, but especially first time buyers!

Have you seen the outcome you were hoping for?

Yes we have now moved into our first home with Marks assistance

What could they have done better?

Honestly myself and my partner are very satisfied with our experience, can’t fault it.

Mark's reply

Thanks for the lovely review Alicia - glad to have helped and you are both sorted !

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Morgage advise

How has Mark Laban helped you?

Finding us best deal

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Mark did a fantastic job for us getting us the best deal to suit us .

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Past debts

How has Mark Laban helped you?

He found us a Mortgage at a good rate, when it seemed like no one would touch us. After a few years we finally have a mortgage high street bank, all thanks to Mark.

Have you seen the outcome you were hoping for?

Yes, definitely. We are paying the least amount ever for our Mortgage and with a high street bank aswell.

What could they have done better?

Don't think there is anything, Mark was there when we needed him, and he guided us through the process.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy our first house.

How has Mark Laban helped you?

Mark helped us to find the best mortgage deal out there.

Have you seen the outcome you were hoping for?

Yes very pleased with the outcome.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Moved home

How has Mark Laban helped you?

Provided a suitable mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing . Kept us informed . Delivered within timescales and answered all questions . Always dealt with everything for us .

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

A first time buyer. Wanting to buy by myself. Didn’t know best options or where to even start

How has Mark Laban helped you?

Mark gave me all my options to buy my first home. He done absolutely everything for me, went out his way to support me every step of the way. I honestly couldn’t of got where I am now without him. I can’t put it into words how much he helped me or how grateful I am in all he done

Have you seen the outcome you were hoping for?

Yes, I am now a home owner, first time and all by myself, I never thought this could be possible. Very happy and lucky to of have mark’s details passed to me.

What could they have done better?

Honestly nothing !

First impression from a user who is not yet a client

December, 2020

Overall

Please provide a brief comment about your experience with Mark

Mark arranged a time with me and was punctual. He helped with the questions I had.

Mark's reply

thanks George - look forward to hearing from you soon!

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

House move and first mortgage

How has Mark Laban helped you?

Took us through various options, risks and market conditions.

Have you seen the outcome you were hoping for?

Yes, we are safe in our new home with very competitive mortgage rate.

What could they have done better?

N/A

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Requiring a new mortgage

How has Mark Laban helped you?

Identified probably the only lender that would best suit our circumstances

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Can’t think of anything

Mark's reply

Hi - thanks for the review - glad you are sorted !

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Norfolk

What were the circumstances that caused you to initially look for an adviser?

I was in a mess financially. I needed desperate help sorting out my money. I had approached no less than 20 financial advisors - all of them at a certain point, just never called back. I was considering an IVA, when i spoke to Mark. I wasn't expecting much, but he went above and beyond, going through everything. He found solutions and options no-one else could be bothered to spend the time looking into. He is worth his weight in gold.

How has Mark Laban helped you?

He spent over two years helping myself and my partner buy a house. We had 3 houses fall though due to circumstances, the lockdown and flakey chains. It was a sterling effort, and we couldn't believe Mark was so positive all the way through. If it wasnt for his ability to find solutions, we would have given up at the first hurdle.

Have you seen the outcome you were hoping for?

Yes! We now own a fantastic house for our future. Its been the most incredible journey and worth it! We are delighted.

What could they have done better?

Nothing.

Mark's reply

Thanks for the lovely review - glad you are sorted !!!

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Rejection from high street bank for securing a mortgage

How has Mark Laban helped you?

Sorted out a deal (50% of the rate the high street bank was offering us!) And sorted out everything that needed to go with it. Twice! As our property fell through once

Have you seen the outcome you were hoping for?

Yes, over and above what we expected

What could they have done better?

Nothing

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house (first time buyer)

How has Mark Laban helped you?

Mark helped me in getting a mortgage set up as well as offering advice and support and recommendations for suppliers of additional services he couldnt support with. He went above and beyond with his support.

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Thanks Lewis - half you are sorted !!

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Selling current home and buying new home

How has Mark Laban helped you?

He arranged my mortgage and life insurance and took away the financial stress of moving home

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

nothing - exceptional service

Mark's reply

thanks Shelley - enjoy the new place!

Review from verified client

October, 2020

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

My previous advisor retired

How has Mark Laban helped you?

Sources competitive mortgage products for me

Have you seen the outcome you were hoping for?

Just completed on a remortgage of a BTL FOUND A BETTER RATE and easy transaction

Mark's reply

thanks Tony - glad to have helped!

Review from verified client

October, 2020

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

As my first mortgage application, I was struggling to understand where to begin and what everything meant.

How has Mark Laban helped you?

Mark was very helpful at not only answering questions but explaining everything from scratch. I had had one mortgage application rejected when I applied for it myself so I wasn't feeling very hopeful but Mark reassured me that this is very common when applying for the best mortgages and explained that I would still be able to get another mortgage at a good rate. From that point onwards everything was smooth and stress free!

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Thanks Alice - glad to have helped and you are sorted !!

Review from verified client

October, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Myself and my girlfriend were applying for our first mortgage and was a bit unsure of how to get the best deal

How has Mark Laban helped you?

Mark was extremely helpful in helping us find a suitable firdt mortgage. He asked us some basic questions and did all of the hard work searching and comparing mortgages that were available to come back with a few of the best to let us compare them ourselves and see what would work for us. Any questions we had, even after our purchase was complete, Mark would answer them as soon as possible and was always ready to take a phone call and advise us on any situations we were unsure of.

Have you seen the outcome you were hoping for?

Yes, we found a mortgage we are happy with, and marks help was brilliant.

What could they have done better?

I struggle to think of any way Mark's service could of been improved as he was extremely helpful and never failed to get us the information we required

Mark's reply

Thanks for the review Morgan - glad you are sorted !

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house for the 1st time

How has Mark Laban helped you?

He found a suitable mortgage, gave a lot of advice, sourced life insurance & was always there to help when need. He is brilliant!!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I feel he went above & beyond to help us & honestly I don’t think he could have done any more

Mark's reply

Thanks Claire - enjoy the new place !!

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I didn’t really know where to start, how much deposit I needed, with COVID things had all changed.

How has Mark Laban helped you?

Mark supported me every step, he gave me advice when I asked, he got me best deals, showed me different options, and helped me get the house I REALLY wanted. I honestly couldn’t of done it without him!!

Have you seen the outcome you were hoping for?

Yes, being by myself and a carer worker, I never thought I could get on the home owner ladder. I honestly couldn’t put into words how happy I am! I’d never be in this situation without mark !

What could they have done better?

NOTHING !

Mark's reply

Hi Krystle Thanks for the review - much appreciated and glad to have helped you - enjoy the house !

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a second property

How has Mark Laban helped you?

Found me the best deals on both equity release and my mortgage. He had great knowledge for self employed customers.

Have you seen the outcome you were hoping for?

The outcome was better than I had hoped as it was a very low rate mortgage

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

First Time Buyer

How has Mark Laban helped you?

Mark supported me with the end to end process of buying my first home; from initial mortgage affordability discussions, property purchasing advice while I was viewing/offering on potential houses, step-by-step process information and planning support, right the way through to completion and life insurance cover set up. He was prompt with communication, explained everything in an easy understand and friendly manner, and has been an absolute legend. Could not have asked for a better adviser.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Honestly, cannot fault Mark, he offered a range of products (both mortgage and life insurance) to make sure I was assessing all my options on the cheap to expensive scale, explaining what was available at each level; he went above and beyond with his knowledge and advice and was very dependable (especially when I had a catastrophic homebuyers survey back on one potential purchase!)

Mark's reply

Thanks Rob - much appreciated - glad you are sorted !!

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I needed a remortgage on a buy to let property to raise funds for another property purchase.

How has Mark Laban helped you?

He sourced alternative providers and put forward a recommendation.

Have you seen the outcome you were hoping for?

Yes, remarkably easily.

What could they have done better?

Nothing springs to mind.

Mark's reply

Thanks Stewart - glad you are sorted !

Review from verified client

July, 2020

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Moving home so needed expert advice to find the right Mortgage

How has Mark Laban helped you?

Found us the right Mortgage despite some "chequered" financial history

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing we can think of

Mark's reply

Hi Darren - thanks for the review much appreciated!

Review from verified client

July, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a new house - recomondation from my mum

How has Mark Laban helped you?

Finding the best rate for us

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. Mark has been helpful from the day we contacted him. Answering calls/emails any time any day. Nothing was too much trouble

Mark's reply

Thanks for the review Levi - glad you are sorted !!

Review from verified client

July, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a buy to let mortgage

How has Mark Laban helped you?

Find the best possible deal for myself for a buy to let mortgage

Have you seen the outcome you were hoping for?

Yes extremely happy

Mark's reply

Thanks Del much appreciated and glad to have helped!

Review from verified client

July, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to remortgage and look at updating my life insurance.

How has Mark Laban helped you?

Mark helped me to decide exactly what I wanted in the first instance. He talked me through all options available to me in a way I totally understood so that I was able to make an informed decision. He then went on to find the best deal for my circumstances.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I can’t think of anything that could have been done better. Mark makes things easy to understand, is at the end of the phone/email to help with queries and all done in a very approachable and friendly manner.

Mark's reply

Thanks Kim - glad you are sorted !

First impression from a user who is not yet a client

June, 2020

Overall

Please provide a brief comment about your experience with Mark

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Residential and Buy-To-Let Mortgages

How has Mark Laban helped you?

I have worked with Mark for a number of years where he has assisted me to source residential and Buy-To-Let mortgages. The level of service has been exceptional throughout, exemplified during my residential remortgage during the height of the pandemic when many products were being removed by lenders. In addition to sourcing the best mortgage products he also provides an invaluable sounding board when evaluating a potential purchase or remortgage. When you factor in the "no fee" policy, it is a remarkable service which I can't recommend enough.

Have you seen the outcome you were hoping for?

Good outcomes with respect to rates, fees and suitability on multiple mortgage products.

What could they have done better?

Nothing, great service provided throughout.

Mark's reply

Thanks for the review - most appreciated and glad you are sorted !

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I was a first time buyer and unsure of the process of buying a house.

How has Mark Laban helped you?

He was calm and well organised and really helpful.

Have you seen the outcome you were hoping for?

Yes, I purchased my first home in March.

What could they have done better?

Nothing, he was easy to talk to and available 24/7.

Mark's reply

Thanks jess - glad you are sorted !!

First impression from a user who is not yet a client

June, 2020

Overall

Please provide a brief comment about your experience with Mark

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

New house purchase

How has Mark Laban helped you?

Mortgage advice

Have you seen the outcome you were hoping for?

absolutely. Mark never fails to deliver, not only a fantastic mortgage rate, but a fantastic, prompt and reliable service too.

What could they have done better?

Nothing. A faultless service.

Mark's reply

thanks Neil - much appreciated and glad you are sorted!

Review from verified client

May, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to raise a small amount of cash by remortgaging two properties. There were a few complicating factors which I thought would make this difficult.

How has Mark Laban helped you?

Mark found good deals and applied on our behalf.

Have you seen the outcome you were hoping for?

Yes. Mark has provided exactly what I asked for and at good interest rates.

What could they have done better?

Mark has done everything that we asked him to.

Mark's reply

Thanks Robin - glad you are sorted !!

Review from verified client

May, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

end of mortgage term

How has Mark Laban helped you?

found the best deal possible and managed the whole process

Have you seen the outcome you were hoping for?

yes

Mark's reply

thanks Sapna - glad you are sorted !

Review from verified client

May, 2020

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Help with getting first mortgage

How has Mark Laban helped you?

He filled in all required documentation, liaised with the bank, researched the best options for mortgages that suited my personal situation, answered questions and reassured when necessary

Have you seen the outcome you were hoping for?

Yes- I have moved into my first home!

What could they have done better?

Nothing

Review from verified client

May, 2020

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage and consolidation of debt.

How has Mark Laban helped you?

Excellent advice and service provided.

Have you seen the outcome you were hoping for?

Yes, extremely happy.

What could they have done better?

Nothing, great service from start to finish.

Mark's reply

Thanks Vanessa - glad you are sorted !

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

Our case was not a straight forward one. Mark went above and beyond to get the right mortgage for us.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing his service was exceptional

Mark's reply

Thanks nick - glad you are sorted !! Keep safe

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Torfaen

What were the circumstances that caused you to initially look for an adviser?

I was looking to purchase a 2nd home

How has Mark Laban helped you?

Mark helped secure a buy-to-let re mortgage on my property at a competitive rate.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Mark acted very quickly, took time to understand our objectives and communicated very well. There isn't anything further Mark could have done to help.

Mark's reply

Thanks Helen - enjoy the new home !!

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a property

How has Mark Laban helped you?

Mark guides me through the various mortgages available and gave me sound advice

Have you seen the outcome you were hoping for?

Absolutely.. cannot thank Mark enough I have in the past felt uneasy dealing with financial advisors. Mark is so done to earth, gives you impartial advice and never once did I feel pressured. I’m one for asking questions, nothing was too much trouble. I will always recommend him highly.

What could they have done better?

Nothing at all, Mark was spot on..

Mark's reply

Thanks Tracey - glad you are sorted ….Keep safe!

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to do home improvements

How has Mark Laban helped you?

Mark dealt with this from start to finish with no hassle at all. Once discussing what we wanted to mark he advised us and then got straight on with it. I would only ever trust Mark as we have had several amazing experiences with him.

Have you seen the outcome you were hoping for?

Yes we are very happy with the outcome.

What could they have done better?

Nothing as Mark goes above and beyond to help you and is always there if you need to ask him any advice.

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Mark Laban helped you?

Mark was there from start to finish, always checking in and following up to make sure the ball kept rolling. I contacted Mark to arrange my mortgage, but he offered so much more than that. Mark acted as my first point of contact throughout the process, he was there right away to answer any queries I had, however silly they seemed to me, and there were many! I could not have received a better service.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

Thanks for the review - glad you got sorted in the end !! Keep safe

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Looking for a buy to let mortgage

How has Mark Laban helped you?

Mark talked us through the different options, explaining in a straight forward, non jargon way the benefits of each. The best service is when you feel like you are dealing with a friend and that’s exactly what Mark did. He always responded to our calls and emails quickly and professionally. I cannot speak highly enough about Mark Laban.

Have you seen the outcome you were hoping for?

Yes, we completed on our first buy to let property in March 2020

What could they have done better?

I cannot think of anything that Mark could have done better

Mark's reply

Thanks for the review - enjoy the new place when you can!!!

Review from verified client

April, 2020

Overall

Service

Advice

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

buying holiday rental house

How has Mark Laban helped you?

advise with holiday rental mortgages

Have you seen the outcome you were hoping for?

yes

Mark's reply

thanks Simon - enjoy the new place!!

Review from verified client

March, 2020

Overall

Advice

Value

Service

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

To get a mortgage

How has Mark Laban helped you?

People say getting a mortgage and moving house is the most stressful time of one persons life.... for me this was a walk in the park. I had the full support of mark throughout the whole process. He answered every question I had and he was always at the end of a phone helping me whenever I needed even out of his working hours. I can’t say I was the easiest client, I’m not very good with computers but mark was on hand to help me every step of the way even sending me links to creating a PDF file for my help to buy application which definitely wasn’t in his job description. Even after my mortgage went through mark was a massive support, he even contacted insurance company’s to help get the best deal for life and contents insurance. I honestly can’t thank him enough for all his help and support throughout this whole process. I am now writing this in my amazing new home which wouldn’t have been possible without mark! He honestly was the most amazing person to have by my side and I can’t thank him enough!!!!

Have you seen the outcome you were hoping for?

100%

What could they have done better?

Mark couldn’t have done anything better .... I can’t think of anything constructive... in my eyes he was perfect t!

Mark's reply

Thanks Daisy - glad you are sorted and thanks for the lovely review !

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Norfolk

What were the circumstances that caused you to initially look for an adviser?

We were looking for a mortgage.

How has Mark Laban helped you?

After being turned down by the bank we made our first application to we were keen to ensure that we were confident that our second application was successful. Mark took the time to understand our situation and used his depth of experience and knowledge of the mortgage market to find us a good bank that offered us the mortgage we wanted.

Have you seen the outcome you were hoping for?

We have seen exactly the outcome we were looking for.

First impression from a user who is not yet a client

February, 2020

Overall

Please provide a brief comment about your experience with Mark

Mark provided an excellent service

First impression from a user who is not yet a client

February, 2020

Overall

Please provide a brief comment about your experience with Mark

Speedy response, detailed clear advice professional but easy to talk to

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Moving home and needing advice on a mortgage.

How has Mark Laban helped you?

Mark was very helpful and understanding and was always at the end of the phone. I had 3 properties that fell through due to circumstances ( nothing to do with my mortgage ) and I was at my wits end but mark was on hand every single time keeping me upbeat and in the end I got my dream home!

Have you seen the outcome you were hoping for?

Yes couldn’t have wished for more.

What could they have done better?

I can’t fault mark in any way and would recommend him anytime.

Mark's reply

Thanks Corrine - got there in the end!

First impression from a user who is not yet a client

January, 2020

Overall

Please provide a brief comment about your experience with Mark

Clearly laid out our options after our initial chat.. inspired confidence in the processes to come even if a bit unusual.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage for home improvement

How has Mark Laban helped you?

Sorting everything out in the best way possible. Very efficient and hassle free service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Honestly Nothing

Mark's reply

Thanks for the review Jamie - glad to have helped !!

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer, in need of some mortgage advice.

How has Mark Laban helped you?

As a first time buyer, I didn’t have a clue about mortgages, he simplified everything for me and made the whole process extremely easy.

Have you seen the outcome you were hoping for?

Absolutely. It came about with such ease too- Mark moved everything along quickly and diligently.

Mark's reply

Glad to have helped Craig - enjoy the new home !!

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Re mortgage and life insurance

How has Mark Laban helped you?

Mark sorted everything for us, he found us the best deal, explained everything thoroughly and was constantly keeping us updated.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

thanks Jodie - glad to be of help!

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Help finding a suitable mortgage for my first house.

How has Mark Laban helped you?

He helped me find the correct mortgage and was always available when I wanted to ring him with questions.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing !

Mark's reply

Thanks Joe - enjoy the new house !!

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer and subsequent remortgage

How has Mark Laban helped you?

As a first time buyer he took me through the whole process in a way that I could understand. Very personable and accommodating. Felt comfortable to ask any question or queries He endeavours to make the whole process as straightforward and hassle free as possible Never felt pressured which can be sometimes be the case when seeking advice

Have you seen the outcome you were hoping for?

Yes, very happy with mortgage and remortgage.

What could they have done better?

Honestly can't think of anything else

Mark's reply

thanks Phil really appreciated - glad you are sorted !

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing first property

How has Mark Laban helped you?

Mark was fantastic in explaining all the fine details and processes which are entailing in purchasing your first home, which both my partner and I had little knowledge about. He has also been great in helping sort out our life insurance.

Have you seen the outcome you were hoping for?

Yes, Mark was great and helped us every step of the way when we needed it and helped resolve other problems we faced along the way.

What could they have done better?

Nothing, Mark has been great.

Mark's reply

Hi Lucy - thanks for the review - much appreciated ...got there in the end !! Enjoy the new house !!

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

We are first-time buyers so wanted advice on taking out a mortgage as everything was very new to us.

How has Mark Laban helped you?

He found us the best mortgage deal while also advising throughout the process. He also advised on life cover options and found us a suitable product for our situation.

Have you seen the outcome you were hoping for?

Yes, very happy with the products, the service and the general advise we received.

What could they have done better?

Nothing, we were really very happy with the service and advice we received from Mark.

Mark's reply

Thanks for the lovely review and glad you are both sorted - enjoy the new house !!

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Buying our first home and in need of a mortgage

How has Mark Laban helped you?

Good advice throughout the process and sourced a good mortgage deal for us. Also helped with life insurance once the mortgage was agreed.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - we were very happy!

Mark's reply

Thanks for the review - glad you are sorted !

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

Looking for house mortgage

How has Mark Laban helped you?

Mark helped me by finding the right mortgage product and guide me throughout the whole process. He is very patient and also does the job right. He answered all my questions and helped a lot. Thank you very much !

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Enjoy the new house Andrea ! Glad to have helped.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

To obtain credible honest advice

How has Mark Laban helped you?

Extremely helpful Offered various options Quick reply and everything explained to a level I could understand

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

Thanks Louise a glad you are sorted

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Changed my mortgage

How has Mark Laban helped you?

Found me a very competitive rate. Gave great advice and was always at the end of his phone when I had any questions

Have you seen the outcome you were hoping for?

The outcome was better then I hoped

Mark's reply

Thanks for the review - much appreciated and glad you are sorted !

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Support with mortgage advise

How has Mark Laban helped you?

Found the right mortgage and deal for our circumstances which were not straight forward and quite a complicated case

Have you seen the outcome you were hoping for?

Yes 100%

What could they have done better?

Nothing

Mark's reply

Thanks Rachael - glad to have helped and looking forwards to seeing the new house !

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Recommend by a friend

How has Mark Laban helped you?

Mark went above and beyond to find us the correct deals we were happy with. Was always at the end of the phone when needed, no matter what hour of the day. Made things easy for us to understand along the way.

Have you seen the outcome you were hoping for?

With the issues we had a long the way with buyers pulling out, we have seen an improvement from the first quote. This tells us, Mark was working for us and finding the best deals possible.

What could they have done better?

Due to our issues, Mark couldn’t do anything more for us and we were more than happy with this process

First impression from a user who is not yet a client

November, 2019

Overall

Please provide a brief comment about your experience with Mark

Very honest, and very helpful! The information he gave me was just what I wanted to know

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

For a mortgage and life insurance

How has Mark Laban helped you?

Mark was absolutely amazing couldn’t recommend him enough. He goes above and beyond to help and is always there when you need advice.

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Mark couldn’t do anymore his service was outstanding.

Mark's reply

Thanks Donna really glad you are sorted !! Speak soon !

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a mortgage

How has Mark Laban helped you?

Mark worked tirelessly to sort our mortgage always being available 24/7. Nothing was too much trouble and his knowledge and dedication got us the deal we needed. Because of our working hours and being unable to speak on the phone during working hours he made himself available when we finished work. He was always there at the end of the phone for advice, we never once had to wait to speak to him .

Have you seen the outcome you were hoping for?

Definitely , more than we were expecting

What could they have done better?

Nothing at all. Mark went above and beyond to help us, we felt confident that he was there for us every step of the way.

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to renew our mortgage

How has Mark Laban helped you?

Mark advised us our options, put context on what different decisions might mean, responded quickly to our questions and found us a deal that worked for our circumstances.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I honestly think Mark went out of his way to help us. The only helpful feedback I could give him is to make sure he’s getting his work/life balance right!

Mark's reply

Thanks Helen really appreciated and glad I could help. All the best !

Review from verified client

October, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgaging to repay builders loan

How has Mark Laban helped you?

To find the best deal available to suit my circumstances

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Could not have done anything more than what was required in this case

Mark's reply

Thanks Jenni - glad to have helped you get sorted - speak soon !

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Renew my mortgage

How has Mark Laban helped you?

Looked at the best deals on the market and came back to me with the best options

Have you seen the outcome you were hoping for?

Yes, definitely. i was able to reduce my monthly mortgage cost.

What could they have done better?

Honestly can not think of anything.

Mark's reply

thanks for the review - glad to have helped. Speak soon!

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Norfolk

What were the circumstances that caused you to initially look for an adviser?

Advice to help me select the best deals for my circumstances.

How has Mark Laban helped you?

This was the second time I have used Mark, first for my first ever mortgage and secondly for my remortgage. Both times Mark was beyond helpful and helped me select the best possible deal available to me, I hope to continue working with Mark for many years to come!

Have you seen the outcome you were hoping for?

Yes, the remortgage went smoothly with no issues at all and without to stress or worry about throughout the entire process.

What could they have done better?

Nothing that I can think of.

Mark's reply

hi Josh - glad everything went smoothly and thanks for the review. Speak soon!!

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was 69 and at my age you are very limited as to the kind of mortgage you can have.

How has Mark Laban helped you?

Mark looked at my financial situation and that of my daughters and gave advice and help to both of us on how we could secure a mortgage to buy a house.

Have you seen the outcome you were hoping for?

Yes my daughter has bought and is now living in her house.

What could they have done better?

Nothing, he was always there for me if I didn’t understand the mortgage requirements and made himself available within short notice of making contact with him.

Mark's reply

that's great to hear Richard - glad I could help and your daughter is sorted!!

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

Efficient clear and brilliant support throughout

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing superb service

Mark's reply

Thanks Graham ..glad to have helped.

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage and realise capital from our house.

How has Mark Laban helped you?

He made it happen!

Have you seen the outcome you were hoping for?

Most definitely

What could they have done better?

nothing mark was great, kept up update along the whole process.

Mark's reply

Thanks Lucy - glad I could help !

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

First time buyers in need of a mortgage.

How has Mark Laban helped you?

Mark guided us through the process of buying our first home. We were supported at every step, he was amazing throughout and felt he was always a phone call away if we needed some advice.

Have you seen the outcome you were hoping for?

Mark has over delivered for us we are exceptionally happy in our new home.

Mark's reply

Thanks for the review Samantha - glad to have helped!

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Existing customer and great service and advise on last two occasions.

How has Mark Laban helped you?

Arranged consolidation of First Mortgage and Further Advance.

Have you seen the outcome you were hoping for?

Yes, we have completed.

What could they have done better?

As someone in the Financial Services, found it uncomplicated and quick.

Mark's reply

thanks for the review - much appreciated and glad you are sorted !!

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to change my Mortgage

How has Mark Laban helped you?

Mark did a great job of listening to my needs and wants then advising me on the best and most suitable product. He gave me choices and did not rush a decision.

Have you seen the outcome you were hoping for?

Absolutely I have seen the outcome I was looking for.. I have and continue to recommend Mark to friends family and colleagues

Mark's reply

thanks for the review - speak soon!

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

making sure I had the right cover for life insurance and also re mortgage.

How has Mark Laban helped you?

Mark was fantastic on working with me through what my options were and kept me up to date at all times. He took on making sure everything was a slick process

Have you seen the outcome you were hoping for?

yes and more than happy with the help and advice Mark gave me

What could they have done better?

there is nothing he could have done better. Timeframes were always kept to and he always exceeded expectations.

Mark's reply

Thanks Lorna - glad I was able to help !!

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I am the first time buyer and I needed advise with regards to getting a mortgage.

How has Mark Laban helped you?

Mark listened to my needs, he was aware of my budget and he showed and explained to me only the options suitable for my circumstances. Mark answered all my questions and he was very professional yet friendly throughout the whole process.

Have you seen the outcome you were hoping for?

My expectations were exceeded as it turned out I didn't need deposit for my property.

What could they have done better?

Absolutely nothing. Mark appears very presentable, knowledgeable and confident in what he is doing. Also he listens to what you want and gets exactly what you need.

Mark's reply

Thanks for the lovely review - glad you are sorted !

First impression from a user who is not yet a client

August, 2019

Overall

Please provide a brief comment about your experience with Mark

Very quick to respond and accommodating so far.

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Needing advice in order to buy my first home.

How has Mark Laban helped you?

Mark was extremely helpful throughout my house purchase. He was extremely knowledgeable and always took the time to explain things clearly. He went out of his way and went above and beyond to support me throughout the process of buying the house. I would highly recommend Mark for anyone that needs support and advice whilst buying their house!

Have you seen the outcome you were hoping for?

Definitely! Mark would make sure to explain every possible outcome to ensure that I made well informed decisions that were best for myself.

What could they have done better?

Nothing at all! I couldn't have asked Mark to do anymore. He went above and beyond to ensure everything ran smoothly and quickly.

Mark's reply

Thanks for the review and glad you are sorted - best of luck in the new home !!

Review from verified client

June, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Arranging a Mortgage

How has Mark Laban helped you?

Great advice and sourcing the best mortgage to suit my requirements

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Thanks liz - speak soon !!

Review from verified client

June, 2019

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was looking at home improvements

How has Mark Laban helped you?

Guided me through the process

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing I can think of, Mark was always readily available and always called/replied back when I left a message promptly

Mark's reply

Thanks for the review - speak soon !

Review from verified client

June, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Moving house and going through a divorce and change of job.

How has Mark Laban helped you?

Mark advised myself on a number of solutions whilst going through a house sell and purchase also a divorce and new job. All happening at the same time Marks knowledge on all aspects was truly valuable and much needed in a time of uncertainty for myself and my children.

Have you seen the outcome you were hoping for?

Certainly did and Marks customer service was outstanding.

What could they have done better?

100% commitment and dedication not much more one could ask for.

Mark's reply

thanks John - much appreciated !

Review from verified client

June, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Needed a loan

How has Mark Laban helped you?

He sorted it out within a week

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing top man

Mark's reply

Thanks Angie - speak soon !

Review from verified client

May, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to remortgage

How has Mark Laban helped you?

He assessed our requirements and made several recommendations to suit our needs. Mark was very patient as we tried to find the best options to suit our circumstances and provided sound advice as we weighed up those options. Mark also progress managed the application to ensure everything tased on track and was completed in a timely manner.

Have you seen the outcome you were hoping for?

Yes definitely, we have now completed our remortgage at a really great rate.

What could they have done better?

Honestly, I can't think of anything. Mark was really easy to work with and was happy to do Skype meetings to fit around us. A really great service and outcome for us

Mark's reply

Thanks for the review Michelle - glad to have been able to help.

Review from verified client

May, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage.

How has Mark Laban helped you?

Arranged the remortgage. Intelligent, complete advice. Someone that really does know their buisness.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing. Perfect.

Mark's reply

thanks Adam - much appreciated!

Review from verified client

May, 2019

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

Mark has been our adviser for a number of years and always provides excellent advice.

How has Mark Laban helped you?

Our fixed rate mortgage expired and we wanted to remortgage to another fixed rate product.

Have you seen the outcome you were hoping for?

Yes, Mark exceeded our expectations in terms of rate and time to completion of the remortgage.

What could they have done better?

Nothing more in my opinion, very happy with his work.

Mark's reply

Thanks for the review - really appreciated and speak soon!!

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

Mark found the best deal on the market for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Mark's reply

Thanks Anthony - much appreciated and glad to have helped !

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Looking to re-mortgage

How has Mark Laban helped you?

He remortgaged our existing mortgage and credit cards, giving us disposable income on a monthly basis. He sorted out life insurance and income protection.

Have you seen the outcome you were hoping for?

Yes, the outcome is far better than we could have hoped for.

What could they have done better?

Nothing at all. Mark took us through all the parts of the complicated remortgage every step of the way.

Mark's reply

Thanks for the review jo and glad I could help !!

Review from verified client

April, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a buy to let mortgage.

How has Mark Laban helped you?

He was able to search the market and find deals that I could not find alone.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. He was excellent.

Mark's reply

Thanks for the review Becky - glad to have been of help!

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first house with my partner

How has Mark Laban helped you?

In every way imaginable. Marks Advice was impartial and invaluable. He made himself accessible to us and any time and accommodated our questions with clear and measured advice.

Have you seen the outcome you were hoping for?

Yes, everything went through.

What could they have done better?

Mark was the best part of our stressful house buying process. I genuinely can't identify a single thing I would ask him to improve.

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

House Move

How has Mark Laban helped you?

Mark was able to gain an understanding of our circumstances, and was able to place a mortgage for us which ran into retirement. His service and speed of delivery was outstanding. Mark has a detailed knowledge of mortgage products and how they are able to suit clients circumstances.

Have you seen the outcome you were hoping for?

The product chosen met our needs perfectly.

What could they have done better?

Nothing.

Mark's reply

thanks for the review Steve - I hope you enjoy the new house!

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were looking at buying a house and needed a mortgage.

How has Mark Laban helped you?

Mark was incredible, he helped us get the exact right mortgage for us, helped us through a difficult house buying process by answering questions and providing support, and worked with us to find the right life insurance for us.

Have you seen the outcome you were hoping for?

Absolutely, Mark has outdone anything that we could have asked or hoped for, and I will be recommending him to every person I meet who needs mortgage or insurance advice. One of the best customer service experiences I've ever experienced.

What could they have done better?

Nothing, this man has a literally done everything he possibly could have to support us throughout a difficult house buying process, including calling us when we had questions when he was on vacation. I cannot think of a single thing that Mark could have done better, he is the cream of the crop, and all financial advisors should look to him for how to advise their clients.

Mark's reply

Hi Natalie - thank you for such a lovely review much - appreciated and glad you are sorted in your new house!

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

My fixed term deal was coming to an end and I was due for a review of my insurances

How has Mark Laban helped you?

Mark has been amazing, talking me through the options, guiding but never telling. He helped me get a new mortgage and review my insurances to get different and more suitable deals.

Have you seen the outcome you were hoping for?

Absolutely!

What could they have done better?

Mark honestly couldn't have been more helpful or more on it!

Mark's reply

Thanks for the lovely review and glad to have helped!!

Review from verified client

March, 2019

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I recently inherited a portion of a property and was looking for funds to purchase the remainder on the share I required advice regarding buy to let mortgages

How has Mark Laban helped you?

Mark was instantly helpful and obviously had a wealth of knowledge in this area. He laid out the various options and helped me throughout the entire process

Have you seen the outcome you were hoping for?

As a result of marks help and advice, he was able to secure me a better mortgage than I would have found d on my own.the process was very smooth from start to finish.

What could they have done better?

I think Mark went above and beyond, answering my endless questions. I can't think of anything I could ask for more

Mark's reply

Thanks for the review Chris - always happy to help !!

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were buying a new property and needed advice on a Mortgage and also Life Insurance

How has Mark Laban helped you?

Mark advised on both the best mortgage and life insurance for us. He took away all the stress of trying to arrange them ourselves as he arranged everything.

Have you seen the outcome you were hoping for?

Yes, we were very happy with the outcome.

What could they have done better?

Honestly nothing, I think people are sometimes dubious about using financial advisors. Mark made the whole experience very comfortable.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

I needed an instant Mortgage product transfer.

How has Mark Laban helped you?

Mark got me a deal within 2 days for a mortgage product transfer. Brilliant and affable Adviser.

Have you seen the outcome you were hoping for?

Yes I did

What could they have done better?

It was a smooth and swift process. Mark is a professional and knows his areas of business.

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

My previous mortgage adviser retired and I was recommended to go to Mark

How has Mark Laban helped you?

Mark explained the whole process and guided me through every stage. His knowledge of the products helped me secure a better mortgage, resulting in a big saving on the monthly payments and a 5 year fixed term.

Have you seen the outcome you were hoping for?

Yes, I now have a new mortgage thanks to Mark

What could they have done better?

I really could not fault Mark in anyway. It was a pleasure dealing with him

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Needed a Morgtage and life insurance

How has Mark Laban helped you?

Advice us what Morgtages deals was available to us and Fought us the right Morgtage

Have you seen the outcome you were hoping for?

Yes 100 percent

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Personal

How has Mark Laban helped you?

All areas finding the best for me

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing

Review from verified client

February, 2019

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Needed to remortgage

How has Mark Laban helped you?

Found me a better deal. Worked tirelessly to find me a better deal!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing he was brilliant. Very approachable only a phonecall away for any queries. Bent over backwards to help me working weekends and evenings.

Review from verified client

January, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

To help find a mortgage with ccj

How has Mark Laban helped you?

He was there the whole step of the way. He kept us up to date throughout the whole process, he literally worked 24/7 to help get us a mortgage. He wasn’t patient, knowledgable and was always there when I needed even the silliest of questions answering. Amazing service!

Have you seen the outcome you were hoping for?

We never thought in a million years that we would be able to get a mortgage, and as I write this we have just exchanged contracts. This never would have been possible without mark!

What could they have done better?

I honestly can’t think of anything

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Remortgage of Propert Buy To Let Property

How has Mark Laban helped you?

Sources Mortgages Dealt with Developers and solicitors Some issues with the flat and lenders seeking a number of assurances Some lenders unwilling to help. Mark sourced a very competitive mortgage

Have you seen the outcome you were hoping for?

Absoulutely

What could they have done better?

Nothing First class service Knowledge of who to approach and how to source the mortgage was first class Dealt with all the obstacles with patience and good sense of humour

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I needed to remortgage as my current deal had finished.

How has Mark Laban helped you?

Mark sourced a suitable deal and the whole exercise was completed quickly and painlessly.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

In this instance I don't think that there is any more that Mark could have done.

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

As a Company Business owner, needed someone who would understand our specific requirements. Sadly, most Banks and Building Society's don't.

How has Mark Laban helped you?

Has arranged a Mortgage and guided us through a Further Advance to pay for Home Improvements on a large scale.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Kept us informed all along the way and with his background in Banking, but with a Commercial mind, feel totally confident in the advice and service we were given.

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Bought new home.

How has Mark Laban helped you?

Mark provided clear and accurate advice about the best products available for me and very sound financial advice.

Have you seen the outcome you were hoping for?

Yes. Marks service exceeded my expectations and therefore has become a trusted advisor. I have since recommended Mark to several contacts. I will now not use anyone else.

What could they have done better?

Nothing. He was exceptional.

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Buy to let mortgages up for renewal.

How has Mark Laban helped you?

Identified the best fix rate buy to let mortgages & different terms available.

Have you seen the outcome you were hoping for?

Absolutely. Have buy to let mortgages on a fix rate for 5 years. Thank you to Mark :-)

What could they have done better?

Mark has been & is being, extremely helpful & efficient all the time. So there wasn't anything else Mark could have done better. Mark provides an outstanding & understanding service with continuous support & guidance. Mark is a genuine, trustworthy, respectful man that I know whenever I need his help & support he'll be there. Thank you Mark for being you :-)

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Isle of Wight

What were the circumstances that caused you to initially look for an adviser?

We had come to the end of the fixed term on our mortgage and were looking for advice on the best providers for us.

How has Mark Laban helped you?

Mark researched the market for us and was able to give us detailed information as to the various different options open to us and the pros and cons of them all. He then approached our chosen lender for us and started the mortgage process for us.

Have you seen the outcome you were hoping for?

Yes, Mark is incredibly efficient and thorough and enabled us to find a mortgage with a term that suited us and for a competitive rate.

What could they have done better?

I cannot fault the service that Mark provides and could not find any improvements.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Mark Laban helped you?

Kept us informed every step of the way about the mortage and the offer. Always willing to answer any questions if we were unsure.

Have you seen the outcome you were hoping for?

Yes, very satisfied.

What could they have done better?

Can't fault him at all.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

My partner and I were looking for s mortgage. I was recommended mark by a friend.

How has Mark Laban helped you?

Mark helped us by getting the perfect mortgage and helped advise with help to buy scheme

Have you seen the outcome you were hoping for?

Yes, we are now In our flat.

What could they have done better?

I genuinely couldn’t fault marks service.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

New mortgage application, conveyancing, legal

How has Mark Laban helped you?

Took the hassle and chasing out of the stress of moving - picked thorough legal and mortgage teams who got the job done

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I couldn’t fault Mark’s attention to detail, support and comprehensive explanation of our choice

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first home, with my girlfriend moving into it but not on the mortgage.

How has Mark Laban helped you?

As a couple of professionals in our mid to late 20's, Mark was like that helpful Uncle figure. Extremely friendly, there whenever we needed him (even late on a Friday evening after a more than eventful moving day - nothing as a result of Marks advise I must add), accommodating all our house-buying-novice questions! But don't let the analogy undermine his professionalism and expert subject knowledge. Having discussed Mortgages, Wills, Life Insurance, Critical Illness Cover, Health Insurance, LISAs/Help2Buy ISAs and everything House Purchase related, we have certainly found an adviser for life that I cannot recommend him highly enough. His calm manner, ability to translate 'legal / technical' speak, and efforts to go beyond where further research was prompted by our more intricate and challenging queries, made for a well informed, and more relaxed experience in what is renowned for being a stressful time.

Have you seen the outcome you were hoping for?

Yes, and so much more.

What could they have done better?

I always aim to provide feedback as I know how beneficial it can be, but I am struggling in this instance!

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were planning to move house and needed some good mortgage and life insurance advice.

How has Mark Laban helped you?

Mark helped us navigate the insurance minefield and find some competitive financial products that met our requirements. Mark is easy to speak with and happy to explain anything that doesn't make sense. Mark was happy to come and visit us at our home for convenience and discuss the options face to face, which is always better than over the phone. That being said, Mark was always quick to respond to emails and calls throughout the process.

Have you seen the outcome you were hoping for?

Yes, we are satisfied that we found good mortgage and life insurance products to support our house move.

What could they have done better?

Can't think of anything.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were moving house and it was a minefield trying to pull everything together and find solicitors that we’re competent and reliable

How has Mark Laban helped you?

Mark recommended companies for us to use for the house move and for subsequent life insurance. He remained in contact to ensure all was going well, And any issues or queries we had he sorted out.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, I found mark friendly, approachable and he knew his stuff!!

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

buying a flat for investment

How has Mark Laban helped you?

Mark helped us every step of the way sorting out all paper work for mortgage company

Have you seen the outcome you were hoping for?

yes we have just got our mortgage sorted and re mortgage on another flat as well

What could they have done better?

Mark could not have done anything any better he is first class at his job and also he is always professional in his work can t praise him highly enough for the help he has given us

First impression from a user who is not yet a client

November, 2018

Overall

Please provide a brief comment about your experience with Mark

Mark was able to provide me with guidance and information that was clear. This has given me the opportunity to look at our finances in a different light and to shift our focus on our goals. Thank you Mark

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Moving house.

How has Mark Laban helped you?

Helped get mortgage for new property as well as then the house insurance and life insurance. 2 years later updating the life insurance to reflect our change in circumstances.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Having experienced dreadful customer service from one of the big-name mortgage advisers I asked for a recommendation from a contact and was referred to Mark Laban.

How has Mark Laban helped you?

My previous mortgage adviser had spent three months failing to get me on the starting blocks. Mark Laban got me from the start line to mortgage offers in about three weeks, keeping me updated all the time as to what was happening, what should happen next and when.

Have you seen the outcome you were hoping for?

Yes - absolutely spot on, exactly what I wanted.

What could they have done better?

Absolutely nothing - Mark Laban was superb!

Mark's reply

Thanks for the review - most appreciated and always a satisfying part of my job to help where other brokers have failed!

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We needed a mortgage for our new property.

How has Mark Laban helped you?

Mark visited us, discussed our needs and then found the best mortgage for us.

Have you seen the outcome you were hoping for?

Our new build took longer to finish so our mortgage offer would have expired. Mark reconfirmed the best offer to help us get the best mortgage.

What could they have done better?

Honestly nothing, he always kept us up to date with progress and was easy to contact, never pushy just helpful. I will definitely use Marks services again and recommend Marks services to others.

Mark's reply

Thanks for the review - most appreciated ...I hope you are both very happy in the new house!

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Need for a mortgage on buy to let.

How has Mark Laban helped you?

Searched market to find good deal for my circumstances. Explained process thoroughly. Helped me gather necessary documents with detailed instructions on using online services. Kept in touch regularly. Very efficient.

Have you seen the outcome you were hoping for?

Yes. My mortgage is less and the term longer.

Mark's reply

Thanks for your review Sandra - much appreciated and glad I could have been of help!

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was buying a second property but my circumstance was unorthodox. I wanted advice on how to finance - what the mortgage should look like.

How has Mark Laban helped you?

He understood the specifics of my situation and found a mortgage type that suited my needs. He then talked to lenders and ensured I got the best mortgage possible.e.

Have you seen the outcome you were hoping for?

Yes, and the outcome is great.

What could they have done better?

Could not have been better

Mark's reply

Thanks for your review Richard - much appreciated and glad I could be of help!

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We were advised to try Mark by a friend.

How has Mark Laban helped you?

Mark found us a mortgage deal far cheaper than I had found whilst shopping around online.

Have you seen the outcome you were hoping for?

Moved into our first home 5 days ago.

What could they have done better?

For my first experience using Mark there is not a lot I could constructively criticise Him on. He was attentive and kept in constant contact. Mark built a relationship with my fiancé and put her mind at ease several times with personal phone calls reassuring her and guiding us both through the process.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage rate coming to an end.

How has Mark Laban helped you?

Arranged a new mortgage with a minimum of fuss.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Myself and my girlfriend wanted to buy our fist how together.

How has Mark Laban helped you?

Mark found us the best mortgage possible based on our financial situation. He was very informative and talked us through the process well.

Have you seen the outcome you were hoping for?

Absolutely! myself and my girlfriend now live in our dream first home thanks to Marks help.

What could they have done better?

Mark was fantastic in every way. He is very approachable and helpful and we are very grateful to him

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to purchase our first home.

How has Mark Laban helped you?

Mark clearly and simply explained mortgages and the options available. Nothing was too much trouble, he spoke through everything and was always offering to offer further explanation if required. Mark took care of our mortgage application from the start and made the process seem simple and not daunting. I wouldn’t hesitate to recommend Mark for any of other services he offers.

Have you seen the outcome you were hoping for?

Yes!.

First impression from a user who is not yet a client

September, 2018

Overall

Please provide a brief comment about your experience with Mark

Professional service

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

I moved back to the UK from Hong Kong, and was looking to buy a property asap. It became apparent that the complexities caused by being outside of the UK for over five years required expert advice.

How has Mark Laban helped you?

He found multiple offers from different providers on the basis of different criteria. Eg inside/outside new job probation period, different cash sums paid by us etc.

Have you seen the outcome you were hoping for?

It was better than I had expected, given my working circumstances, and being an ex-expatriate. Our deal was sorted incredibly quickly.

What could they have done better?

Not much really. He's been very accessible and quick to respond. Can't ask for much else.

Review from verified client

September, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buy to let property and remortgage of existing property.

How has Mark Laban helped you?

Full advise and different optionstyles offered to suit our requirements.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing All completed to suit our requirements

Review from verified client

August, 2018

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We required a mortgage for a new property.

How has Mark Laban helped you?

Mark understood all of our needs and goals and explained everything to us. Always very attentive and would not hesitate in recommending him to anyone. We would definitely use him again.

Have you seen the outcome you were hoping for?

Yes we got our mortgage for our forever home.

What could they have done better?

Nothing everything is great

Review from verified client

August, 2018

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

To get a house mortgage.

How has Mark Laban helped you?

Mark helped me with everything, his help was crucial.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

July, 2018

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

First time buyers and was highly recommended.

How has Mark Laban helped you?

Mark helped us through everything from the start to the end of the process including the solicitors. Mark made this a stress free experience. He went above and beyond for us and we are very grateful for the service he provided.

Have you seen the outcome you were hoping for?

Yes, very much so.

What could they have done better?

Throughout our experience he was faultless and we couldn’t have wished for more, very supportive

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was remortgaging my property after separating from my husband.

How has Mark Laban helped you?

I felt daunted about taking on my property on my own and was unsure about what I needed to do. But Mark guided and supported me step by step through the entire process explaining to me exactly what was required and why. He also found me the best possible deal for my mortgage and life insurance which was hugely reassuring given my change in personal circumstances. When it became apparent that completion of the transfer of my home would not take place before the initial mortgage offer ran out he quickly stepped in and resolved this for me which was a great weight off my mind.

Have you seen the outcome you were hoping for?

The outcome was far better than I expected. I was worried that I may be financially worse off as a result of my change in circumstances but thanks to Mark's support in finding the best deal for me this wasn't the case.

What could they have done better?

Nothing - I couldn't have asked for better support and guidance.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was in the process of buying my first house.

How has Mark Laban helped you?

I had no idea about anything to do with purchasing a house. Mark pretty much taught me everything about the process as well as source the lender and solicitor. He was available 24/7 and nothing seemed too much trouble for him.

Have you seen the outcome you were hoping for?

Yes, I am now a homeowner.

What could they have done better?

I thought the service was fantastic and can honestly say I don’t know how Mark could have performed better. He knew the answer to every question I asked.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Was looking to move house and get a mortgage.

How has Mark Laban helped you?

Mark helped us with everything and was extremely helpful. He helped us get a shared ownership mortgage. Any questions or help we needed he was always there and is willing to go that extra mile for you.

Have you seen the outcome you were hoping for?

100% yes.

Review from verified client

June, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Help with buy to let mortgage.

How has Mark Laban helped you?

He was able to find a lender for me. I was not able to do this without his help. He completed the application documents for me and made the process easier.

Have you seen the outcome you were hoping for?

Yes.

First impression from a user who is not yet a client

May, 2018

Overall

Please provide a brief comment about your experience with Mark

Excellent service very helpful

Review from verified client

May, 2018

Overall

Value

Service

Advice

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to equity release at the same time our current fixed mortgage product was due to expire. Due to the more complex nature of our remortgage we sought professional assistance.

How has Mark Laban helped you?

Mark took a great deal of time to fully understand our circumstance and future goals in order to match us with the best product. His expert advice and market insight ensured we applied for a mortgage with a lender who could facilitate our specific requirements.

Have you seen the outcome you were hoping for?

All communication was clear and timely and it was evident Mark was working in the background to ensure all ran smoothly. For many remortgaging can be a stressful time, however with Mark's guidance the process was pain free and culminated in a successful mortgage application with equity released from our home.

What could they have done better?

Nothing, faultless service.

Review from verified client

May, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first home.

How has Mark Laban helped you?

Mark quickly helped me to source a DIP so I was able to begin offering on houses. Once I finally had an offer accepted, Mark was quickly on the case and my mortgage came through in 2 days! As this was my first time buying a home, Mark was very clear with every explanation and offered some great advice.

Have you seen the outcome you were hoping for?

Every recommendation Mark gave me was honest and well suited to my situation. He offered advice and quickly sourced other options if one did not work. The house purchase was pushed through extremely quickly as the vendor was also looking for a quick sale, Mark was always available to contact wether by email or telephone.

Review from verified client

May, 2018

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

Getting a mortgage as a first time buyer.

How has Mark Laban helped you?

Expertly guided us through the mortgage process.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing he kept us in constantly updated and we were very happy with the service from Mark.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Purchasing our first house and finding/ getting our first mortgage.

How has Mark Laban helped you?

Mark provided us with full advice for first time mortgages, helped us find the ideal mortgage and apply with a amazingly easy process, Mark asked for the documents and information required and that was it, no bank visits no meetings or having to take time off and we always received constant updates from mark which was great. Marks service was first class from the start to finish and we will be recommending him to anyone we know that comes to get a mortgage.

Have you seen the outcome you were hoping for?

100% we was accepted for the mortgage and unfortunately our purchase fell through due to some circumstances therefore we have not progressed any further. When however we do come to purchase again we will definitely return and go to mark as he was brilliant.

What could they have done better?

Nothing at all.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was a first time buyer looking for a mortgage.

How has Mark Laban helped you?

Mark has been great and found a suitable product for me and even advised on every financial aspect.

Have you seen the outcome you were hoping for?

Yes!! 100% I would recommend Mark to everyone.

What could they have done better?

N/a

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage product coming to an end.

How has Mark Laban helped you?

Mark found us a really good mortgage product and insurance to go with it.

Have you seen the outcome you were hoping for?

The outcome was much better than we anticipated!!.

What could they have done better?

Nothing we are really happy

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice.

How has Mark Laban helped you?

Mark searched the whole of market to find us the most appropriate mortgage solution for our business.

Have you seen the outcome you were hoping for?

Yes. We are now reviewing other mortgages.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

We were buying our first home, and didn't know where to start.

How has Mark Laban helped you?

Mark provided valuable advice all the way though the process, from confirming how the mortgage process works, to the more complex areas of exchange. His speed at answering questions was amazing, and helped to remove doubt and worry from the process.

Have you seen the outcome you were hoping for?

Yes, we are now settled into our new home, after a smooth process overall.

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in Midlothian

What were the circumstances that caused you to initially look for an adviser?

I had a poor credit rating due to a default from several years earlier, I was told by the bank and a local mortgage adviser that I would not be able to get a mortgage.

How has Mark Laban helped you?

Mark reassured me that there were definitely options available to me for a mortgage, and he searched the market to find deals that I would be eligible for and would suit my budget.

Have you seen the outcome you were hoping for?

Yes, 100%.

What could they have done better?

Can’t think of anything that could have been done better

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage.

How has Mark Laban helped you?

Found the correct offer.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Buying first house.

How has Mark Laban helped you?

Very helpful in everything and genuinely looks for your best interest.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

None

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

This was something that i had been putting off for a while, just never got round to actually doing it. My work colleague sang Mark's praises and would not stop - given that he is hard to impress that carried a lot of weight so i asked for Mark's details and the rest is simple to understand check the review.

How has Mark Laban helped you?

Mark understood exactly what I wanted and even suggested some important aspects i had missed or not considered.

Have you seen the outcome you were hoping for?

The final outcome has been exactly what I need and Mark also helped get my wife get her policies sorted.

What could they have done better?

To be fair there is not much more Mark could have done - he did more than i expected so this is a very pleased client!!

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We needed help to review our mortgage to enable us to make our income work more effectively, finance some home improvements and plan for our retirement.

How has Mark Laban helped you?

He had a real understanding of our circumstances and was able to offer a choice of effective solutions. He is very good at explaining things in simple terms and helping to highlight the pros and cons of different options.

Have you seen the outcome you were hoping for?

Yes. We have remortgaged our home very easily and are happy with the result. We have a much clearer idea of where we are going financially and how that will impact on our lives.

What could they have done better?

We were extremely happy with the service Mark gave us and can't think of any way it could be improved.

First impression from a user who is not yet a client

February, 2018

Overall

Please provide a brief comment about your experience with Mark

Mark, got back to me quickly. He demonstrated a deep understanding of the area of finance i was interested in and provided me with excellent advice.

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying our first home.

How has Mark Laban helped you?

He helped find us the best mortgage at the best rate.

Have you seen the outcome you were hoping for?

Yes 100%.

What could they have done better?

Nothing at all. Extremely helpful and always there when needed for anything no matter how trivial

Review from verified client

February, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying our first proerty.

How has Mark Laban helped you?

Mark helped us look for a mortgage that was financially suitable. He also advised us on home insurance and life cover.

Have you seen the outcome you were hoping for?

Most definitely. Mark made the whole process a lot easier. Communication was 100% and nothing was too much trouble.

Review from verified client

January, 2018

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

Failure of existing lender to provide lending facility.

How has Mark Laban helped you?

Sourced a remortgage package to suit our needs with incredible speed and efficiency.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing

Review from verified client

January, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage.

How has Mark Laban helped you?

Looked at best remortgage as we were freeing up some equity to purchase another property.

Have you seen the outcome you were hoping for?

All now complete and there were 2 mortgages to contend with simultaneously.

What could they have done better?

Nothing, all communication was clear and concise and always very helpful.

Review from verified client

January, 2018

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I was seeking a professional mortgage broker on line for ease of service that had access to all markets and not just a typical high street bank.

How has Mark Laban helped you?

Mark was professional in every way from start to finish, Helping, guiding and assisting every step of the way. At every stage Mark kept me well informed of what was happening during the process making it totally stress free service.

Have you seen the outcome you were hoping for?

Absolutely and more, without Marks service I don’t believe I would have achieved the outcome I was looking for.

What could they have done better?

Genuinely I don’t believe the service I received from Mark could be any better. I wouldn’t have any hesitation in recommending or referring Marks financial services to anyone.

Review from verified client

January, 2018

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We were looking to move house and requiring mortgage advice.

How has Mark Laban helped you?

Mark took the time to understand our needs and what we wanted to do with our project. He was able to consider the benefits and risks associated with my current staff mortgage and compare that to those in the marketplace. Most of all he took the time to get to know us and understand what motivated our change and where we wanted to go in order to provide the most appropriate product.

Have you seen the outcome you were hoping for?

Mark was able to secure a product that has provided exactly what we needed at the time.

What could they have done better?

Nothing. Mark was excellent throughout the process.

Review from verified client

January, 2018

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We were buying a new house and needed a new mortgage.

How has Mark Laban helped you?

My financial situation was not very straightforward when we were seeking a mortgage. I was about to return to University full time but would be receiving a tax free bursary so although our total income was high enough to afford our new mortgage, most lenders wouldn’t lend. Mark offered brilliant advice and support throughout the application process and was able to successfully secure us a mortgage. Mark is approachable, easy to talk to and will explain a complex process in simple terms. He also kept me up to date with each step of the application process.

Have you seen the outcome you were hoping for?

We were very pleased that Mark was able to find a lender that would lend to us as we thought that we were going to have to pull out of the sale and purchase and remain where we were for 3 years until my course was complete.

What could they have done better?

Nothing.

Review from verified client

January, 2018

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

House move.

How has Mark Laban helped you?

Mark was extremely conscientious helpful and polite. He explained everything in a manner that was very easy to understand and nothing was to much trouble.

Have you seen the outcome you were hoping for?

yes.

What could they have done better?

nothing

Review from verified client

December, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Getting a mortgage.

How has Mark Laban helped you?

He got us a mortgage that suited us really well and also helped to get us the best life insurance we could have.

Have you seen the outcome you were hoping for?

Yes definitely.

What could they have done better?

N/A

Review from verified client

December, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a new house and needed help finding the right mortgage and insurance for me.

How has Mark Laban helped you?

Mark helped me from start to finish . He could not do enough for me.

Have you seen the outcome you were hoping for?

And more.

What could they have done better?

Could not ask for better financial adviser.

Review from verified client

December, 2017

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

My husband and I were looking to get our first mortgage. Our circumstances were slightly tricky circumstances in terms of both work contracts and having been living abroad until recently, so we wanted the help of a mortgage broker to find a lender who would offer us a mortgage, and of course to get a good deal.

How has Mark Laban helped you?

We contacted Mark to start finding out whether obtaining a mortgage was feasible for us at this point int time. He contacted us shortly after and arranged a telephone conversation to talk through our situation. Mark devoted considerable time to understanding our circumstances and putting together the information he needed to approach lenders and obtain an offer. This included advising us on information we could obtain from our employers to make our case stronger. He was able to find a lender who was willing to lend us the amount we wanted to borrow at a very good rate, and completed all the administrative side of putting in the application. When we got to the stage of completing on our house sale, a number of errors were made by our lender, meaning that they did not provide the funds agreed at the time expected. This was hugely stressful for us, and could have resulted in us losing a considerable amount of money. Our solicitors were also not terribly helpful at sorting out the problems. Mark put a huge amount of effort into sorting it all out - calling our lender multiple times to get to the bottom of what was going on and pushing them to get things moving their end, advising us on the best course of action, and helping us to stay (relatively) sane throughout.

Have you seen the outcome you were hoping for?

Yes, we were initially concerned we might not meet eligibility criteria for a mortgage given our circumstances, however Mark found us a deal we are very happy with that has enabled us to buy the home we wanted. The problems we later encountered when it came to completion were of course something we had not foreseen needing help with, however Mark really did go above and beyond to ensure that everything worked out in the end. We are really pleased to be living in our new home, and I fear that might not have happened without the help Mark gave us.

What could they have done better?

In this case I really can't think of any area which could have been improved.

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Property investment.

How has Mark Laban helped you?

Outstanding service with product advice and delivery.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

He was perfect

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer.

How has Mark Laban helped you?

Mark has been outstanding from the outset. New foray into the housing market for me. Mark is very personable and explained everything clearly at each step. He is readily available and accommodating which helped me fit things around my work schedule. He has an extensive knowledge of the market and offered sensible advice. Anticipates everything that is needed in advance which meant that my mortgage application went through very quickly and smoothly.

Have you seen the outcome you were hoping for?

Yes, made the process stress free First class service. Would thoroughly recommend.

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We needed to look at new mortgage deals as our current deals were coming to an end.

How has Mark Laban helped you?

Mark provided a very professional and efficient service. He secured some excellent deals for us and was readily available to help at every step of the process. He made the whole mortgage transfer process simple and easy.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing, the service provided was exemplary.

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I needed mortgage advise.

How has Mark Laban helped you?

Mark was very clear with his advise. He was also able to offer me different options and based on my discussions with him i was able to come to a decision on which mortgage best suited me.

Have you seen the outcome you were hoping for?

Yes, i am very happy i got the best mortgage that was available.

What could they have done better?

Nothing

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

We were looking for help with mortgages and the types of insurances connected to buying our first property (e.g. home and life insurances).

How has Mark Laban helped you?

Mark was really helpful the whole way through the process. He offered us advice and talked us through everything we needed to know as first-time buyers without sounding patronising or pitching it at a level that we would not understand considering it was a journey we had never embarked on before. He advised us on how to get the best interest rate and on the best mortgage deals and always checked back with us throughout to see how the process was going, how we were feeling about things and whether there was anything else he could do to help us.

Have you seen the outcome you were hoping for?

Yes, we have the keys and are working on our new home as we speak - hoping to move in and be making the most of our new home from November onwards (just in time for Christmas!).

What could they have done better?

N/A

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

New house purchase.

How has Mark Laban helped you?

We have complex financial arrangements including BTL properties which meant our mortgage application was not straight forward. Mark was able to guide us to a fantastic mortgage rate and offer in principle very quickly.

Have you seen the outcome you were hoping for?

Yes, with Marks involvement the outcome has exceeded my expectations.

What could they have done better?

I can honestly say that Mark could not have done anything better. We are delighted with the service received. I would highly recommend Mark to anyone else considering using for mortgage and protection advice.

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Needing a buy to let mortgage and supporting advice.

How has Mark Laban helped you?

Mark advised us on the product best suited to our needs.

Have you seen the outcome you were hoping for?

Definitely we were well advised on the product we required and it was completed in a very speedy, efficient manner.

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Looking for first buy to let mortgage and wanted good advice.

How has Mark Laban helped you?

Searched while if market clear updates given throughout process and went smoothly.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing it was great service

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Trying to secure the best mortgage product for me.

How has Mark Laban helped you?

Mark helped me by identifying the best mortgage company for me and assisted greatly with explaining every part of the process to me, which was invaluable as a first time buyer with no experience.

Have you seen the outcome you were hoping for?

Yes very much so, am now in the perfect house.

What could they have done better?

Nothing - Mark was friendly, happy to help and easy to contact, would fully recommend.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a property.

How has Mark Laban helped you?

After detailing our requirements, Mark understood these and gave us different options, which potentially would fit. These were clear and had advantages and disadvantages to our needs. We were able to consider these and come up with the best facility for our Mortgage.

Have you seen the outcome you were hoping for?

Very much so and we have now completed on the property purchase.

What could they have done better?

Nothing springs to mind on this occasion.

Review from verified client

September, 2017

Overall

Advice

Value

Service

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Htb mortgage and recommended.

How has Mark Laban helped you?

Did everything and made everything easy went extra mile.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing ,everything was perfect

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Moving House.

How has Mark Laban helped you?

He worked tirelessly to find the best mortgage for us.

Have you seen the outcome you were hoping for?

Yes!.

What could they have done better?

Honestly - nothing. Mark communicated amazingly with us throughout the process and really found us the best mortgage deal.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I needed to remortgage to help me partly buy out my former spouse. A very tricky situation, it felt to me - I knew I had to find a miraculous lender that would take into account other sources of income not accepted by other banks, yet keeping the rate as low as possible to make it affordable.

How has Mark Laban helped you?

Mark found a mortgage for me that covered all these requirements, but also guided me towards a source for the rest of the sum necessary to fully buy out. The remortgage involved changing the name on the deeds requiring involvement from my former spouse. He was very difficult resulting into a lengthy and draining process. Mark was simply amazing through all this - he was encouraging and compassionate and held my hand from a distance through what felt like a gruelling time. I was really touched when Mark sought further legal advice through his own sources to make sure that I was covering myself and my children in the best way. Mark's company is called "My finance friend" - terms that traditionally most people wouldn't associate. Well, now I really feel that I have a finance friend that I spoke about to many people as I am really grateful for all the help he gave me in his warm personal manner. I do understand (and it's a great thing) that not every situation pushing us to seek financial advice is coupled with such strong emotions as mine was, but I think it helps enormously if the adviser has a really good understanding and intuition of human needs to fine tune the advice he offers.

Have you seen the outcome you were hoping for?

I now am the full owner of the house - a situation that seemed seriously unrealistic to dream of 6 months ago.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

End of current introductory mortgage term.

How has Mark Laban helped you?

Advised on the best way to release equity and made good suggestions regarding the type of mortgage, it's term and it's repayments.

Have you seen the outcome you were hoping for?

Yes, 100%.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I needed a remortgage on my main residence.

How has Mark Laban helped you?

Researched and recommended a product.

Have you seen the outcome you were hoping for?

Remortgage went through smoothly - No problems.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage for a new house.

How has Mark Laban helped you?

Mark was fantastic. Didn't know where to start so he was able to give valuable help and guidance. We bought a new build so timescales were very important too.

Have you seen the outcome you were hoping for?

Mortgage offer from start to finish in just a few days.

What could they have done better?

Absolutely nothing could better the service we received on this occasion. Mark is flexible and enjoyable to deal with.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I needed to remortgage and take out a second mortgage for another property.

How has Mark Laban helped you?

He gave me excellent advise and did in depth and legthy research on all the options open to me and finally found a perfect financial solution for me.

Have you seen the outcome you were hoping for?

Yes, 100%.

What could they have done better?

I don't think there is anything more, different or better Mark could have done for me in my situation.

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Herefordshire

What were the circumstances that caused you to initially look for an adviser?

Looking for the most appropriate mortgage deal for my needs. Mark also provided no pressure advice on possible conveyancing services and house insurance.

How has Mark Laban helped you?

Surveyed the mortgage market and came up with the best option as far as I could see. It was not entirely straightforward as I am paid in foreign currency which limits the offers available.

Have you seen the outcome you were hoping for?

Yes. House purchase now completed smoothly.

What could they have done better?

Nothing. All very professionally handled. Mark was always responsive and efficient

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

My mortgage was approaching the end of a fixed rate deal.

How has Mark Laban helped you?

Mark provided excellent service arranging my new fixed rate off-set mortgage. Mark also reviewed my existing critical illness protection and income protection insurance and was able to source more competitive polices with alternative suppliers.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Remortgaging and seeking to change mortgage provider.

How has Mark Laban helped you?

Found a more competitive provider who was willing to lend us a larger amount at a better rate.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

No suggestions for improvement, I was very happy with the service I received

Review from verified client

July, 2017

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage to a better long term fixed deal.

How has Mark Laban helped you?

Excellent customer service and product knowledge. Mark provided quality advice and was always available to clarify any points as needed.

Have you seen the outcome you were hoping for?

Yes 100%.

What could they have done better?

Nothing in this instance.

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Re mortgage and life insurance.

How has Mark Laban helped you?

He helped with every part of our re mortgage, to find the right deal for ourselves.

Have you seen the outcome you were hoping for?

We have and were extremely happy with how quick and efficienly Mark dealt with ever step of the process.

What could they have done better?

Can't think of anything as he was quick and very professional throughout the whole process

Review from verified client

April, 2017

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Required assistance finding a buy-to-let mortgage.

How has Mark Laban helped you?

Mark searched the market to find a range of products and gave his advice on the best choice for my circumstances.

Have you seen the outcome you were hoping for?

Yes, exactly what was desired.

What could they have done better?

No criticism, couldn't have asked for more

Review from verified client

April, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

I was a first time buyer looking to buy a house.

How has Mark Laban helped you?

Mark did everything for me. He explained everything as I was totally new to mortgages and didn't understand anything. He explained everything that comes along with buying a house such as life insurance and home insurance and helped sort those things out for me too.

Have you seen the outcome you were hoping for?

Yes. We are in our house from 8 weeks of buying.

What could they have done better?

Absolutely nothing

First impression from a user who is not yet a client

March, 2017

Overall

Please provide a brief comment about your experience with Mark

Thank you for your advice, will ring you in June/July

Review from verified client

March, 2017

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Advice and support on choosing the right deal for me. Mark was friendly, helpful and patient. Having someone there to guide you with an unbiased view has been invaluable- thank you.

How has Mark Laban helped you?

Mortgage and life cover - great advice for a really complex situation.

Have you seen the outcome you were hoping for?

Absolutely - wouldn't hesitate to recommend.

What could they have done better?

Nothing at all, cannot fault him or his advice. Excellent!

Review from verified client

February, 2017

Overall

Service

Value

Advice

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing property ,equity release and investment and professional party engagement.

How has Mark Laban helped you?

Advised on all of the above.

Have you seen the outcome you were hoping for?

Perfectly.

What could they have done better?

Nothing

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Residential and BTL remortgage and transfer of equity.

How has Mark Laban helped you?

Advice on multiple products, guided through the application(s) with good communication through to successful completion of mortgage(s).

Have you seen the outcome you were hoping for?

Yes, completely.

What could they have done better?

Mark was excellent and professional throughout, I have no points for improvement.

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Needed a btl mortgage and Mark was recommended by a friend.

How has Mark Laban helped you?

He arranged the mortgage and was very helpful while doing so.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I can't really fault the service Mark provided, constructively or not.

Review from verified client

February, 2017

Overall

Advice

Value

Service

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Home Insurance.

How has Mark Laban helped you?

Saved me £100.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Couldn't have been better

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Buying buy to let houses.

How has Mark Laban helped you?

Secured mortgages /found solicitor.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing he was very efficient

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Required a remortgage on a BTL.

How has Mark Laban helped you?

Advise and product sourcing.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

We needed a re-mortgage on our own home.

How has Mark Laban helped you?

Fantastic advice, very prompt and with little fuss. Got us a very good rate with Virgin money and very happy.

Have you seen the outcome you were hoping for?

Yes - the honest truth - we submitted all info to Mark on Monday and had the re mortgage complete 2.5 weeks later on a Wednesday. I have worked in property for many years and never seen things so quick. Whilst I know this was probably an exception and most mortgages will take longer, the service from Mark certainly helped with this superb speed in my view. Many thanks!.

What could they have done better?

IN this case, nothing really. Was very helpful and have already referred him to other family members! If you need a mortgage, Mark is highly recommended!

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Help with looking for a competitive mortgage rate.

How has Mark Laban helped you?

Gave options for help us make a decision.

Have you seen the outcome you were hoping for?

yes.

What could they have done better?

No service was excellent - no improvements needed

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Realisation of long term investments Need for quick short term finance.

How has Mark Laban helped you?

Advice.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Buying a property.

How has Mark Laban helped you?

The service i received from Mark was brilliant, he spent so much time and effort working with me on my long term plan and helped me set up some timelines and goals. Mark does not just throw numbers at you he listens to what you need and looks for a plan to suit you, he is personal, discrete and kind in the discussion so you feel at ease sharing your confidential information. Deciding on which mortgage to go for was the simplest i have experienced, Mark spent a lot of time listening to what I wanted and proposed a mortgage which fitted all my requirements, i am very happy . I will continue to use Mark for whatever financial services i need, i do not think there would be a better service out there.

Have you seen the outcome you were hoping for?

The information flow was very clear, Mark was available at all times to run through detail with me, even when i contacted him out of hours. He is aligned with all the reputable companies and is impartial when it comes to promoting the right choice,.

First impression from a user who is not yet a client

December, 2016

Overall

Please provide a brief comment about your experience with Mark

Very friendly and tailored the information around what I knew (nothing) so I was able to understand the confusion that is mortgages. Thanks. Will be using services when time is right

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage.

How has Mark Laban helped you?

With absolutely everything.

Have you seen the outcome you were hoping for?

ABSOLUTELY.

What could they have done better?

Nothing

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage for the purchase of a new house.

How has Mark Laban helped you?

Our situation was not straightforward and we lost the first property we were buying when the vendor pulled out. Mark supported us throughout and got us a great deal. He explained everything thoroughly and clearly and I would not hesitate to recommend Mark to any of my friends or family.

Have you seen the outcome you were hoping for?

Absolutely, and in no small part down to Mark's help & support.

What could they have done better?

I genuinely cannot think of anything more that Mark could have done.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Help with finding a great mortgage deal!.

How has Mark Laban helped you?

Went through all options and possibilities, then presented the best 2 choices for us to decide.

Have you seen the outcome you were hoping for?

more than.

What could they have done better?

Nothing

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Derbyshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house.

How has Mark Laban helped you?

Found us a Morgtage and life insurance.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

We were buying a second property.

How has Mark Laban helped you?

He helped with financial advice and guidance in mortgage also supports with the contract.

Have you seen the outcome you were hoping for?

Yes we have purchased the property.

What could they have done better?

He could not have done any better as he was fantastic in his advice and support throughout our endever

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a mortgage.

How has Mark Laban helped you?

Great all round service. Mark was always at the end of the phone when needed.

Have you seen the outcome you were hoping for?

Yes, we have just moved into our new house!!!!.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage to suit my personal needs.

How has Mark Laban helped you?

From day 1 Mark listened to what I was looking for and gave me realistic and sound advice and guided me through the process from start to finish.

Have you seen the outcome you were hoping for?

Absolutely.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Needed reliable advice regarding finance.

How has Mark Laban helped you?

Mark was very helpful, professional and friendly. He helped us with mortgage advice, life and critical illness insurance.

Have you seen the outcome you were hoping for?

Yes, we were very pleased with the outcome.

What could they have done better?

Exceeded expectations.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

With my husband passing away I needed to look at both my late husbands and my finances especially the future situation and how this will affect my children.

How has Mark Laban helped you?

Dealing with something like your finances this is a very personal sensitive subject especially when majority of discussion involves my late husband so you need someone who you can trust, comfortable to share, understand and show empathy to my situation. Mark did this very well. He took his time, showed patience, care with clear honest transparent communication. The way he made sure he had clear understanding of what my wishes was and explain the options available to me for me to decide. The most important thing Mark did for me and he still is doing is allowing me time to think through which way forward. He has made my finances look so simple, easy and have a plan to follow through. We are taking each part of my whole finances by a step by step process.

Have you seen the outcome you were hoping for?

Definitely the first step has been completed and the outcome has been perfect. Everything was clearly explained , kept updating with the progress with prompts for couple of things I needed to complete so everything went through smoothly. I am very happy because not only the mortgage was successful but putting in place future actions now means the estate is covered. With this advice lots of things has changed, making me aware of my options which suit my needs but Mark given me peace of mind.

What could they have done better?

Mark's given me a feeling of my finances is in very good hands so I don't think there is anything he could have done better. He is extremely good, approachable and easy to contact. Mark showed he is a good listener, is non-judgmental and showed an empathy towards my situation. He clarified what options was out there for me but not with terminology which was confusing. The whole service is with care and personal ownership taken by Mark. Looking forward in dealing with my next step.

Review from verified client

October, 2016

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Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Review existing mortgages and insurance policies :-).

How has Mark Laban helped you?

Mark helped by firstly understanding my needs and goals. He explained everything with no jargon, easy to understand and simple personalised service. The most important thing Mark did for me was look at my whole personal finances, from short term to medium and long term :-).

Have you seen the outcome you were hoping for?

Yes I am very happy with achieving my short term outcome. With the recommendations Mark provided was not only clear to understand but also suited my needs. The excellent news is the mortgage was successful and I have an insurance cover which is much better than I had before. This advice has made my finances look in better organised shape which means I can move onto my medium term goal :-).

What could they have done better?

The experience has been very positive and a refreshing approach to a difficult and important subject of finances. Mark has provided a service that is friendly, genuine, sincere, approachable, efficient and knowledgeable. The whole experience I don't think Mark could have done better than this. Now Mark is looking at my medium term goal and I know for sure this will be an excellent outcome as well :-) definitely I would highly recommend to everybody

Review from verified client

October, 2016

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Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage, interest only to buy a holiday cottage.

How has Mark Laban helped you?

Excellent advice. Guided us through the whole experience. Could not have been more helpful.

Have you seen the outcome you were hoping for?

I am writing this review from my cottage in cornwall , so yes!.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

New mortgage and life insurance deal.

How has Mark Laban helped you?

Got us a great new mortgage deal and saved us money on life insurance/critical illness cover as well as the mortgage.

Have you seen the outcome you were hoping for?

Yes, got us an excellent mortgage deal and saved us money on both counts with great advice for the future as well.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

Moving house lead us to find Mark and begin working with him in Early 2016.

How has Mark Laban helped you?

Finding us the mortgage we needed & arranging and administrating our life insurance for us.

Have you seen the outcome you were hoping for?

Yes we did.

What could they have done better?

This is really hard to comment on as I honestly couldn't falter Marks professionalism, honesty, hard hard work and great communication,

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

I needed help with BTL mortgages.

How has Mark Laban helped you?

Secured good rates for remortgages and purchases.

Have you seen the outcome you were hoping for?

yes.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

Wanted to update our wills and discuss Power of Attorney.

How has Mark Laban helped you?

Gave us advice and helped with making new wills. Arranged Power of attorney. Also arranged pre paid funeral plans.

Have you seen the outcome you were hoping for?

Very professional advice , dealt with quickly and efficiently in our own home.

What could they have done better?

We ere very satisfied and would not hesitate to recommend Mark Laban to family and friends. A very Professional, quality service.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

I was looking for a reduction on a buy to let mortgage following a change in personal circumstances. I also wanted advice on life insurance and the impact my demise may have on family members inheriting,.

How has Mark Laban helped you?

Initially dealt with mortgage. It was clear that he understood my particular circumstances and clarified for me exactly why he was advocating a particular product. The most important thing was clarity and honesty in Mark's dealings with me and also the willingness to give me the time to understand and assimilate all the information. I appreciated not being pressured and the personal visit to my home to aid with paperwork was much appreciated. Mark also investigated other areas that we discussed and explained the options to me.

Have you seen the outcome you were hoping for?

As a result of Mark's advice, I was able to reduce the monthly cost of my mortgage.

What could they have done better?

I am unable to think of anything Mark could have done better on this occasion. He achieved the reduction in mortgage that I was hoping for, gave reliable and sensible advice particular to my circumstances and engendered a feeling of trust.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

I needed to plan for my disability worsening in the future.

How has Mark Laban helped you?

Mark sorted my will and my lasting power of attorney. He also did all the paperwork and explained everything in full at each step. My funeral was also sorted.

Have you seen the outcome you were hoping for?

Yes I got what I needed.

What could they have done better?

I really don't see what Mark could have done better for me. He really understood my needs and requirements as a disabled person.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

Advice on home and buildings insurance.

How has Mark Laban helped you?

By giving me good advice on the insurance I required.

Have you seen the outcome you were hoping for?

Yes i am very pleased with the outcome.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

We wanted a better deal on our mortgage.

How has Mark Laban helped you?

He found us a better deal on our mortgage. He also looked into our insurances and found us much better policies and prices. We sorted out wills out too.

Have you seen the outcome you were hoping for?

We got a much better outcome than we were hoping for.

What could they have done better?

We were very happy, the process was very quick and we were kept in the 'loop' the entire time.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

Buying our first house.

How has Mark Laban helped you?

In so many ways. He talked us through all our options and worked tirelessly to get us the right mortgage and see it through - which at times was quite painstaking due to various issues and our situation being fairly complex.

Have you seen the outcome you were hoping for?

Yes completely.

What could they have done better?

Can't think of anything at all

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

We used one the first time we moved and it made life so much easier.

How has Mark Laban helped you?

He sourced our new mortgage, life insurance and home insurance.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

October, 2016

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What were the circumstances that caused you to initially look for an adviser?

Myself and my partner aerial first time buyers and did not have a clue what to do. Not only that I'm pregnant and wanted someone to help to relieve the stress from buying your first home.

How has Mark Laban helped you?

Mark went above and beyond what was asked of him. We worked around our work times to go through bits with us. Contact ranged through phone email text and Skype. He was always available when we needed him.

Have you seen the outcome you were hoping for?

We have seen the outcome we was hoping for and it's only because of mark we are here. Without him I don't even want to think where we would be.

What could they have done better?

There is nothing he could have done better as he was amazing!