Reviewed for

Insurance and Protection ( 9 )

Mortgages ( 26 )

Reviewers' assets

£200k - £500k ( 1 )

£100k - £200k ( 1 )

£50k - 100k ( 1 )

Up to £50k ( 17 )

Client reviews

This adviser has some reviews that were left while they were employed at a different firm to the one they are at now.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We were always wanting a house of our own and shared ownership would be the best option for us but we never thought this would ever be possible so we reached out to Richard for advice also he was highly recommended by others.

How has Richard Neilson helped you?

Richard has been amazing from the start, so helpful and supportive, he was always available either through emails or phone calls. He found a way so we could have our dream home, he never let us down. He explained everything step by step and quickly got us a mortgage offer approved, even after the mortgage offer he still emails to check how we are getting on, he has been so friendly and kind. We can’t thank him enough.

Have you seen the outcome you were hoping for?

Absolutely to finally having a house of our own and for Richard helping us get there, it’s so amazing! Couldn’t be more happier.

What could they have done better?

Nothing Richard has been outstanding from start to finish, so pleased we went with him.

First impression from a user who is not yet a client

December, 2023

Overall

Please provide a brief comment about your experience with Richard

Very professional,understanding and very patient with his clients.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Richard Neilson helped you?

Advised and helped us secure a shared ownership mortgage.

Have you seen the outcome you were hoping for?

Yes Richard has been so helpful and I don't think we would have had the outcome we did without his expertise and help

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

We dreamed of owning a home in the UK, but it wasn't easy for us. Our situation was pretty complex, and most of the high street banks turned us down for a mortgage. We felt lost and overwhelmed, not knowing where to begin or who to trust.

How has Richard Neilson helped you?

Richard was super helpful after we shared our info with him. He gave us tons of tips from his expert perspective. He also helped us deal with the housing association and the lender and ensured we got the mortgage offer we wanted.

Have you seen the outcome you were hoping for?

We couldn't be happier with the result. It's just what we hoped for and more. Our new house is fantastic, and we can't wait to move in and make it our own. We're so thrilled!

What could they have done better?

Richard went above and beyond for us. We can't thank him enough!

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

Mortgage advise, re-mortgage and shared ownership home purchase reasons.

How has Richard Neilson helped you?

We found Richard as professional, knowledgable, experienced, also kind and friendly, as well as supportive and understanding other person needs. It felt very easy even in most complex situations when buying our house.

Have you seen the outcome you were hoping for?

Yes, we had achieved a great result with our advisor Richard and it made us very happy. As now we have a beautiful new home, and i know for a fact we couldn’t have done without him. He was every step with us despite the day or time of a day. The help and assistance was 24/7. What a brilliant service.

What could they have done better?

Honestly, nothing could have been done better. I admire this advisor because of his honesty, transparancy and his positiveness.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

My circumstances were quite complex, being a freelancer with no permanent contract, I needed a advisor that was able to understand my work status and who specialises in complex income.

How has Richard Neilson helped you?

Richard Neilson understood my circumstances from the start. He knew exactly what to do and went above and beyond to find a solution by researching thoroughly, communicating and keeping me updated at all times even in the evenings and weekends, and secured me a mortgage within just 2 weeks AND with a high street lender which I never thought was possible. Richard is an absolute GENIUS!

Have you seen the outcome you were hoping for?

Most definitely! Previously believing that if a mortgage was possible it would be an alternative lender, it was amazing that Richard managed to secure my mortgage with a high street lender.

What could they have done better?

Nothing. Richard is the best advisor out there. I cannot recommend him highly enough.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

End of mortgage term and wanted to find a better deal.

How has Richard Neilson helped you?

Richard, was really supportive in finding the best deal to suit our circumstances. Really listened and understood our needs and found us the best lender.

Have you seen the outcome you were hoping for?

Yes, we are with a great lender that gave us the deal we needed. Very pleased.

What could they have done better?

Honestly, nothing. From the very first phone call, Richard was attentive, kept us informed and went above and beyond for the support he offered throughout the process.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

We started looking the Share ownership home and ours previous advisers couldn't help us with that because of complications situations.

How has Richard Neilson helped you?

He found a the best option of Mortgage and also he always respond for an email and text messages. He helped us with all documents and to good understanding all process.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

All process was done perfect. We can't asked for more.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I am applying for mortgage to buy a property in London.

How has Richard Neilson helped you?

Richard is my financial adviser. He looked for the AIP & lender for me.

Have you seen the outcome you were hoping for?

The mortgage offer has not been issued. But Richard has done everything he could to help

What could they have done better?

Can't think of anything. I am very much satisfied with Richard's service.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

As first time buyers we had no experience of buying a home or any knowledge of the steps required for us to purchase a home so we knew we needed help from an adviser.

How has Richard Neilson helped you?

Richard has been outstanding throughout our purchase journey and even after completion. We have purchased a shared ownership home with previous adverse credit history and Richard’s advice and communication has been amazing. Richard is always on hand for any queries we had & the way he handled our mortgage application made it an easier process for us as Richard took control of the situation.

Have you seen the outcome you were hoping for?

Yes. We have recently completed on our first home when we didn't think this would ever be possible for us and we have also been given useful advice on insurance policies which has helped us too.

What could they have done better?

Honestly we couldn’t ask for anything more. Richard has gone above & beyond for us and we couldn’t recommend him enough.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Remortgage.

How has Richard Neilson helped you?

He helped to secure a good rate with the lender.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Everything was conducted well and professionally.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Richard Neilson helped you?

Richard was great and made the whole process really simple and easy and most importantly stress free

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/a

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

It’s mine and my partners first time buying a property, we wanted to find someone that knew what they were doing. I came across Richard and Smiths Financial in a shared ownership Facebook group, his always commenting on posts and giving advice to people who aren’t even his clients, which is lovely.

How has Richard Neilson helped you?

Rich has given me and my family a chance to get onto the property ladder, as a person with adverse credit I thought it would be impossible and his been absolutely great, so professional and so reliable and very honest which is very important.

Have you seen the outcome you were hoping for?

We are still going through the process which is going very smoothly all thanks to Rich, any issues that have come up have been dealt with so efficiently.

What could they have done better?

Nothing at all.

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Myself and my partner started to look for an advisor when we were ready to purchase a property.

How has Richard Neilson helped you?

Richard has been excellent throughout our process, really helpful and supportive in every way possible, and only always prepared to take a call or a leave us a message with updates. I can’t recommend him enough, he’s brilliant!

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Our experience has been amazing, can’t fault him for anything!

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Conwy

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers & had no idea what was best - speaking to Richard he gave us clear guidance on the steps we need to follow and when.

How has Richard Neilson helped you?

Despite living neatly 6 hours away from each other Richard helped us by finding us the best deal for the situation we were in, no question was ever a silly question and it didn’t matter what time of day it was he was always there to answer any questions for piece of mind and even had meetings out of normal working hours if needed. He found us the best deal, and even helped finding us a solicitor to complete the purchase. Would recommend Richard to anyone in a heartbeat

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

February, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

We contacted Richard after having our time wasted by a previous broker for the past couple months and was running low on time to get a new deal sorted before transferring on the dreaded variable rate.

How has Richard Neilson helped you?

He secured a great rate and deal within the tight timeframe he had to work with. Had fantastic contact throughout, phone calls were when promissed, regular email updates and messages at all hours answering queries and providing updates.

Have you seen the outcome you were hoping for?

Completely, everything is now in place and sorted to how I wanted to my budget.

What could they have done better?

Absolutely nothing, Richard was completely on the ball, all the time.

Richard's reply

Thank you for your review and kind words Paul.

First impression from a user who is not yet a client

February, 2022

Overall

Please provide a brief comment about your experience with Richard

Richard knew everything about me and my situation being in recruitment and he got us the deal we were looking for to help remortgage.

Richard's reply

Thank you for your review Matt.

Review from verified client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage

How has Richard Neilson helped you?

Richard helped us find by finding the best possible mortgage offer which was difficult due to our circumstances. Richard kept pursuing every possible option and found us a great mortgage offer. Richard was also available at any time to answer any queries we had.

Have you seen the outcome you were hoping for?

Yes we have received a mortgage offer.

What could they have done better?

Nothing.

Richard's reply

Thanks for your review Anthony.

First impression from a user who is not yet a client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Please provide a brief comment about your experience with Richard

Richard is very helpful, knowledgeable and reliable. He has a friendly disposition and comfortable to deal with.

Richard's reply

Thank you for your review Kamar.

Review from verified client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Moving home

How has Richard Neilson helped you?

Richard went above and beyond the call of duty to sort out what was a problematic application. He never gave up, reported back to me at every stage, was always contactable and ultimately succeeded in getting me to valuation stage which was a major achievement. I cannot recommend him highly enough

Have you seen the outcome you were hoping for?

Hopefully

What could they have done better?

Nothing

Richard's reply

Thank you for your review Stephen :)

Review from verified client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first home

How has Richard Neilson helped you?

Richard was so very helpful! Guiding me through the entire process, finding me the best deal possible and got it all sorted in less than two weeks.

Have you seen the outcome you were hoping for?

100% couldn’t be happier with the service from Richard

Richard's reply

Thanks for your review Alex, glad we got you an offer within 2 weeks :)

First impression from a user who is not yet a client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Please provide a brief comment about your experience with Richard

Of the many advisors I’ve spoken to, only Richard was the most helpful of all. He promptly responds to my queries may it be through email or over the phone and I truly felt his sincerity to help us find a lender for our mortgage. I highly recommend him. We give him our 100% trust that he will take good care of our financial worries. Thank you Richard!

Richard's reply

Thank you for your review Maria :)

Review from verified client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

I needed a re mortgage so I need a mortgage advisor to help me .

How has Richard Neilson helped you?

Richard helped me find the right lender for our re mortgage.

Have you seen the outcome you were hoping for?

Yes, we have the mortgage offer.

What could they have done better?

Nothing that I can think of.

Richard's reply

Thank you for your review Julius.

Review from verified client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

I was in contact with an estate agent to purchase a property and was in need of help of financial advise in purchasing a property and applying for a mortgage.

How has Richard Neilson helped you?

Richard had helped with me with providing a detailed background of the whole application process of applying for a mortgage. Richard enabled me to get an offer for a mortgage also and seeing the whole process through.

Have you seen the outcome you were hoping for?

Most definitely. Accepted a mortgage offer at the end of the process.

Richard's reply

Thanks so much for the review Azimul ;)

Review from verified client

May, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage

How has Richard Neilson helped you?

Lots of advice and found me a good mortgage

Have you seen the outcome you were hoping for?

Yes all very good

What could they have done better?

Nothing

Richard's reply

Thank you for your review Simon

Review from verified client

May, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was recommended to contact Richard as a first time buyer.

How has Richard Neilson helped you?

Richard has been very efficient and thorough throughout the process of obtaining a mortgage offer. He explained what it would entail and the expected time frame. Richard took into account a budget I had in mind and successfully found a product to suit my needs. I was provided regular updates which I found very reassuring. The service provided is of a high standard; excellent communication and very friendly.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing - excellent service.

Richard's reply

Thank you for the review Hazera :)

Review from verified client

May, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage adviser

How has Richard Neilson helped you?

Thank you for your advice regarding my mortgage. I would recommend you to others, as I have found your service very professional.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

nothing

Richard's reply

Thank you for your review Steve.

Review from verified client

April, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

Home mover looking for a new mortgage with a complex credit history

How has Richard Neilson helped you?

Richard worked extremely hard to firstly understand our case. He worked through every detail to find us a suitable and also very competitive product. Richard provided regular updates on progress and every question was answered quickly, nothing has been too much trouble.

Have you seen the outcome you were hoping for?

We are not yet fully over the line but in a few days we have found a solution and Richard is progressing this as I type. The outcome is not decided by Richard but what he's completed so far is first class, and will be worth every penny of the fee.

What could they have done better?

Nothing

Richard's reply

Thank you for the review Scott

Review from verified client

March, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I am a first time buyer and I wasn't really sure where to start with trying to get a mortgage - a friend recommended Richard.

How has Richard Neilson helped you?

Richard has kept me updated from day 1, he has been super patient and helpful throughout the process. As I am a first time buyer, I was not really sure of the processes/what I had to do and he has reassured me throughout.

Have you seen the outcome you were hoping for?

I am so happy with the service I have received and would recommend Richard to anyone. So far all has been amazing.

What could they have done better?

Nothing!

Richard's reply

Thanks for the review Scott

First impression from a user who is not yet a client

March, 2021

Overall

Please provide a brief comment about your experience with Richard

Richard was great from the outset providing a detailed overview of his services and made the process of getting a mortgage a lot easier. Despite not having to use his service until completion, I will be sure to use him again in the future.

Richard's reply

Thank you for your review Matthew

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Conwy

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage.

How has Richard Neilson helped you?

He found the right mortgage for me, helping me through the process every step of the way and reassuring me at every stage.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Richard's reply

Thanks so much for your review Emma.

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Richard

Very helpful and explained everything clearly. Went above and beyond to help us.

Richard's reply

Thank you very much for your review.

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Richard

Very helpful offering much advice and many options. Very friendly and great communication.

Richard's reply

Thank you very much for your review Joanne

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Richard

Richard was very knowledgeable and very helpful throughout the time for which we were in contact. He was incredibly enthusiastic and responsive when it come to queries. He let me know exactly how much I could afford, and as a first time buyer he guided me through the process of purchasing a property, explaining to me fully everything that I was unsure of. Although it didn't result in a purchase due to personal circumstances, I will definitely be contacting Richard when the time comes to go through with a purchase again.

Richard's reply

Thanks very much for your review Owen

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Richard

Professional advice, assisted with our complicated enquiry and would recommend to others.

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Richard

Mr Neilson was very knowledgeable and understanding to my somewhat complicated situation with regards to getting a mortgage. I will definitely use his services in the future.