Reviewed for

Insurance and Protection ( 9 )

Mortgages ( 30 )

Investments and Savings ( 1 )

Reviewers' assets

£500k+ ( 2 )

£200k - £500k ( 2 )

£100k - £200k ( 1 )

( 1 )

£50k - 100k ( 3 )

Up to £50k ( 15 )

Client reviews

First impression from a user who is not yet a client

June, 2020

Overall

Please provide a brief comment about your experience with Jason

Jason was very kind, clear and friendly. He took all my details and gave me some good advice about my mortgage. I would definitely recommend him.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in East Riding

What were the circumstances that caused you to initially look for an adviser?

Wanted to remortgage.

How has Jason Gentles helped you?

Jason found me the perfect deal for my remortgage, without fuss and to suit our budget.

Have you seen the outcome you were hoping for?

Yes, really happy, thank you so much.

What could they have done better?

Nothing could be done better, A* service.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in East Riding

What were the circumstances that caused you to initially look for an adviser?

I needed a remortgage as my current deal was ending.

How has Jason Gentles helped you?

He gave lots of help and advice on all areas of the mortgage process, gave us lots of options and advised us on the best deals out there, ultimately securing me the best deal possible.

Have you seen the outcome you were hoping for?

Yes, better than expected.

What could they have done better?

Nothing, very happy with the overall service.

First impression from a user who is not yet a client

January, 2020

Overall

Please provide a brief comment about your experience with Jason

The service provided by Jason was very efficient and clear.

Review from verified client

April, 2018

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for independent advice on buy to let mortgages.

How has Jason Gentles helped you?

Jason was able to look at various providers and came back to me with what I believe is a very competitive offer.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

N/A

Review from verified client

March, 2018

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Seeking a fixed rate mortgage to fund a house move.

How has Jason Gentles helped you?

Jason's insight and innovative approach helped secure a perfect solution after I had failed when approaching lenders directly. My new house purchase was made possible due to the prompt action by Jason in obtaining a Mortgage Offer in Principle.

Have you seen the outcome you were hoping for?

The mortgage offer enable me to agree my new house purchase immediately.

What could they have done better?

Difficult to see what could be improved. Excellent work and I would definitely recommend.

First impression from a user who is not yet a client

March, 2018

Overall

Please provide a brief comment about your experience with Jason

Very friendly and helpful would recommend

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

I was looking for a buy to let mortgage for a UK property whilst I was living outside of the UK.

How has Jason Gentles helped you?

He compared multiple banks and secured the most competitive rate. It required a lot of communication with the bank due to my ex-pat status.

Have you seen the outcome you were hoping for?

Yes. The rate was less than I could have secured myself.

What could they have done better?

Nothing and I believe he went above and beyond the call of duty.

First impression from a user who is not yet a client

November, 2016

Overall

Please provide a brief comment about your experience with Jason

A very patient man! Mortgages are boring and the lenders rip you off with expensive charges and stupid requirements, but Jason kept his cool and guided us through the maze to completion. He was the third adviser that we had contacted, and he came up with the best solution so in the end he has saved us a lot of money and got us the right deal. Many thanks Jason.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Moving home.

How has Jason Gentles helped you?

He gave us excellent advice which resulted in us gaining a mortgage offer.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

September, 2016

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Prior to engaging this broker, I had seen more than a dozen other brokers & financial advisers on high streets where I had gone to seek mortgage information. Not happy with impatient brokers, I went online and came across Jason Gentles under Mortgage Tree.

How has Jason Gentles helped you?

There's a lot to take in and assimilate when property purchasing is involved, and expert advisors can be impatient at times. Probably due to time restrictions. Not with Jason Gentles. He is generous with his time and patient with laymen like me. His knowledge of mortgages is as good as it gets. He listened and took in as many questions as possible over the phone and email. Addressed every question and made sure I understood all important aspects. With his explanation, I could compare products suitable for me along with financial implications associated with them.

Have you seen the outcome you were hoping for?

This informed choice offered me the confidence to apply for the right mortgage. Jason saw the application process through to the mortgage offer. Almost immediately, he put in place options for me to obtain the right insurance, which I also took advantage of. Yes I've seen the desired come.

What could they have done better?

I must admit that in all my dealings, I'm hard to please because I scrutinise details. This one, I can't fault it. I can only describe Jason's devotion to the process as 'Up and above the call of duty'. After this experience, I don't know what else Jason can do to top it up.

Review from verified client

September, 2016

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I needed someone who could advise us on the variety of offers from the broader market.

How has Jason Gentles helped you?

- Jason was easily contactable, promptly addressed any concerns we had - Jason listened patiently, as such he was able to understand our needs and goals - Jason helped us secure a mortgage which is right for us.

Have you seen the outcome you were hoping for?

Yes, prior to approaching Jason we had done our research, approached a few high street banks and the deal we were offered were not as good as the one have got.

What could they have done better?

I can't think of anything he could have done better, he really exceeded our expectations and I would happily recommend his services

Review from verified client

September, 2016

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I needed help with applying for a mortgage.

How has Jason Gentles helped you?

Jason helped me to very quickly to find a suitable mortgage. The application process was very smooth and I found that everything was explained very clearly and promptly. Jason has continued to help throughout the process and has been very supportive, - going that extra mile to be helpful.

Have you seen the outcome you were hoping for?

Yes I have got the outcome I was looking for, very pleased.

What could they have done better?

I am struggling to find something to say what could have been done better!

Review from verified client

September, 2016

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

First time buyer.

How has Jason Gentles helped you?

Provided excellent guidance and secured a great interest rate for me.

Have you seen the outcome you were hoping for?

Yes he allowed me to achieve my dream of buying my first home.

What could they have done better?

Nothing comes to mind he was brilliant.

Review from verified client

May, 2016

Overall

Value

Service

Advice

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Difficulty in initial mortgage application. Needed to speed up the process.

How has Jason Gentles helped you?

Was able to secure an offer very quickly.

Have you seen the outcome you were hoping for?

Yes, we received an offer that we accepted.

What could they have done better?

Jason got the end result we needed. Sometimes I think he was so keen to help that he set unrealistic targets for himself/expectations for us. It would be better to say "I can't work on this until Tuesday" than promise it will be done Monday only to deliver on Tuesday. Minor feedback - all in all, things moved very quickly with his help and much faster that it would have done on our own.

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a good first time Mortage.

How has Jason Gentles helped you?

Getting me a Mortage and talking me through it all over the phone as I had no time to meet him.

Have you seen the outcome you were hoping for?

Yes we have completed in 6 weeks.

What could they have done better?

The only thing he could of done to help is to of done it for free

First impression from a user who is not yet a client

April, 2016

Overall

Please provide a brief comment about your experience with Jason

Candid and prompt response

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in West Yorkshire

How has Jason Gentles helped you?

Jason has been incredibly helpful in our mortgage application. He has been available during and out of working hours and made every effort to ensure we got the best deal possible. The whole process has been made much easier due to Jasons advice and efforts.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in West Yorkshire

How has Jason Gentles helped you?

Communication of the services and products Jason provided was thorough. He was contactable throughout the process and got back to us as soon as possible regarding any of our queries. We are very happy with the products and services Jason has found for us beating any comparison site we tried ourselves, this also applies for the mortgage he found us which was considerably less than we had expected and previously been quoted.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason has given excellent advice throughout the buying process. He understood my circumstances, explained everything in terms I understood and he secured a mortgage straight away. He has contacted me on a regular basis to ensure that everything was ok. He was always happy to speak to me and answer any queries I may have had. When my sale fell through Jason called to check that I was ok and to offer support. He contacted my lender and then contacted me to put my mind at ease with regards to my mortgage offer. He continues to stay in touch and has offered support if and when I need it. I would definitely recommend Jason to family and friends as I feel that Jason has gone above and beyond what I would have expected.

What could they have done better?

I do not feel that Jason could have done anything more than he did.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

excellent guidance, giving step by step advise in how to achieve the best mortgage out there. Highly recommended.

Review from verified client

February, 2015

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason gave really good advice and helped us get a really good mortgage deal and i would strongly recommend him to all my family and friends.

What could they have done better?

no

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in Cheshire

How has Jason Gentles helped you?

Great service , gives the correct advice and follow up with the applications promptly

What could they have done better?

He is doing all what he can and I don't think he can do any more

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in Lincolnshire

How has Jason Gentles helped you?

Jason help my partner and I secure our first mortgage in 2013. Jason took this into account, made a trip to see us face to face and explained all aspects of the application process to us both in terms we could understand. This resolved a lot of queries we had which was great. Jason was very approachable and found the best deal for us and our circumstance, i.e. a first time buyer mortgage with the lowest but competitive APR. We would not have been able to do this without him and Mortgage Tree. We will do looking to source a new mortgage deal in 2016 and we will definitely be approaching Jason for advice.

What could they have done better?

Not a great deal to say regarding improvements. The only aspect that jumps out to us is that we thought Jason's fee was subsidised by the mortgage provider. This was our mistake but could maybe have been made slightly clearer. I have to say though that the benefit of applying with Jason hugely outweighed this fee as the fee was very reasonable and we could not have secured the deal we did without him.

Review from verified client

October, 2014

Overall

Advice

Service

Value

Based in West Yorkshire

How has Jason Gentles helped you?

Jason does not try to sell unnecessary products and he makes sure that those required are the best suited to our needs.

What could they have done better?

Can't fault him!

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Mortgage Tree worked hard to find us the best mortgage available, struggling at first, but finding one that had a better APR than ones you may find on comparison websites. Once the mortgage was sorted a further follow up service from Mortgage Tree highlighted that our solicitors had not sent all relevant paperwork to the bank, which would have slowed the release of the mortgage down if not completed.

What could they have done better?

We found unsettling the lack of clarity regarding what the lenders were prepared to accept as part of an annual income above the base salary (bonus, car allowance etc.)

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason is very Amiable and dealt with any queries extremely efficiently.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Lincolnshire

How has Jason Gentles helped you?

Jason's advice was very clear to understand, he speaks to you in plain English and doesn't push you in one direction or the other. He gives you the facts and figures and you decide which you would rather have. If you need any extra advice he is always happy to help. I will not hesitate to use Jason again when my mortgage and life insurance is next up for review.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

easy to talk to and very patience

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason war very rhorough in finding out what my requirement was and best option available

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in West Yorkshire

How has Jason Gentles helped you?

Understood our requirements. Reliable and trustworthy. Found the best product on the market. Explained everything in a clear and concise manner. Ensured that we understood everything and that the charges for the services was fully explained. Was friendly and professional at all times. Gave invaluable advice and helped us through a very difficult time financially.

What could they have done better?

Nothing that I can think of.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in Aberdeenshire

How has Jason Gentles helped you?

Jason was really good at giving us all our options and once we decided which mortgage to go for he kept us informed on what to do and when to do it every step of the way. This was our first mortgage so it was a lot of information to absorb and so many things we didn't have a clue about but Jason was brilliant at guiding and advising us and taking so much pressure and stress out of the whole thing.

What could they have done better?

Jason even called us after we had our mortgage in place to check everything was ok - what more can you ask?!

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason was very helpful. This was our first house purchase and we didn't know anything at all about mortgages and the different options and we certainly didn't know how to pick the best one for us. We were unsure of how much we would be able to borrow and, as such, which houses were options to us. Jason came to our house and explained everything to us and was able to provide a quick idea of what our budget would be allowing us to start our search. When we found the house we wanted he helped us through the offer process and then quickly found a mortgage that was right for us. He came to our house and took copies of all paperwork so we didn't need to post anything off and chased all of the parties involved to ensure the purchase went through smoothly. Jason was always available on the phone to answer questions and I would definitely recommend him to anyone buying a house.

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason was incredibly helpful when arranging our mortgage, our previous advisor let us down and we were incredibly stressed that we would lose the house we longed to purchase. Jason saved the day and was both reassuring and incredibly efficient. I wholeheartedly recommend Jason at Mortgage Tree.

What could they have done better?

Not applicable

Review from verified client

September, 2014

Overall

Advice

Service

Value

Based in North Yorkshire

How has Jason Gentles helped you?

Jason offered a very professional service and his attention to detail was exceptional. He was a great help throughout the entire mortgage process.