Dave Penny

First impression from a user who is not yet a client

May, 2017

Please provide a brief comment about your experience with Dave

No contact with Dave Penny but one of his co-workers

First impression from a user who is not yet a client

November, 2016

Please provide a brief comment about your experience with Dave

We saw Paul Booker, he had a very pleasant manner and was prepared to give us as much time as we needed. We have not yet taken up any professional services so are unable to complete this questionnaire fully. We did not discuss charges in any depth.

First impression from a user who is not yet a client

October, 2016

Please provide a brief comment about your experience with Dave

In fact I met with Paul Gold, and so my comments refer to him. He was very responsive to my concerns and questions, and gave me confidence for possibly proceeding in the future. No question was left un-answered or avoided. I am proceeding with a view to a meeting in 3 or 4 weeks, after which I shall make a definite decision.

First impression from a user who is not yet a client

July, 2016

Please provide a brief comment about your experience with Dave

I didn't meet Dave Penny himself, but a colleague in his company. He seemed to understand my views about money and was helpful in his advice without being "pushy". He has gone to do some research and will get back with his findings and from there a decision will be made.

First impression from a user who is not yet a client

April, 2016

Please provide a brief comment about your experience with Dave

I was contacted by Daventry colleague, Paul Booker very quickly. We made an appointment at which time he fully explained the services that he could offer together with their charges. Paul was efficient and friendly and we shall be meeting again to organise my investments.

First impression from a user who is not yet a client

January, 2016

Please provide a brief comment about your experience with Dave

Dave provided us with an IFA that worked in a very professional manner he gave clear and concise details in a way that was easily understood and listened patiently when needed, gave useful advice and hopefully will come up with worthwhile solutions. Very likeable personality.

Review from verified client

September, 2015

What were the circumstances that caused you to initially look for an adviser?

I needed advice on mortgages and investments.

How has Dave Penny helped you?

Dave was very helpful in explaining things in a way that I could understand. He is very approachable and did not make me fee stupid as some other advisers have done in the past. He keeps me informed of my finances on a regular basis.

Have you seen the outcome you were hoping for?

Yes. I am happy with the outcome.

What could they have done better?

There is nothing that I could wish my adviser to do better as I am completely happy with the service I have received.

Review from verified client

September, 2015

What were the circumstances that caused you to initially look for an adviser?

We were in a position whereby we felt vulnerable because many aspects of our life were financially unprotected.

How has Dave Penny helped you?

In the drop down box 'Dave's best quality' there should be a choice saying 'All of the above'. Dave immediately puts you at ease. His sincerity comes through very quickly, as does his patience. I have total confidence in the man & would happily recommend him to any of my friends & associates. To trust somebody with your investment/finances is a very big thing to give to somebody but i have no qualms about giving over to Dave. Genuinely an all round good egg!.

Have you seen the outcome you were hoping for?

With Dave's help and advice we now feel more secure and at ease.

Review from verified client

September, 2015

What were the circumstances that caused you to initially look for an adviser?

A need to invest wisely.

How has Dave Penny helped you?

Gives one a feeling of confidence that he really does know what he is talking about!! Extremely helpful and flexible.

Have you seen the outcome you were hoping for?

Yes, very good investments.

What could they have done better?

Hard to think he could have done better. Excellent advice.

First impression from a user who is not yet a client

February, 2015

Please provide a brief comment about your experience with Dave

First impression from a user who is not yet a client

January, 2015

Please provide a brief comment about your experience with Dave

Dave explained everything so my wife and myself left feeling as though we now had a far better idea of what to expect, and what our options are.

First impression from a user who is not yet a client

November, 2014

Please provide a brief comment about your experience with Dave

Early days yet, but feel confident that we may well take this forward.

First impression from a user who is not yet a client

November, 2014

Please provide a brief comment about your experience with Dave

I have absolute confidence in Dave - he has a friendly approach, listens to what you have to say and explains everything thoroughly.

Review from verified client

November, 2014

How has Dave Penny helped you?

David takes care to listen carefully, advises wisely and gives confidence that he will do his very best to resolve any problem as it arises. Replies to any queries are prompt and given simply in a completely understandable way.

What could they have done better?

I haven't thought of any room for improvement yet, I've been more than satisfied with advice given

First impression from a user who is not yet a client

October, 2014

Please provide a brief comment about your experience with Dave

Very positive, we felt Dave listened to our questions and we feel confident that we will be using him in the future.

Review from verified client

October, 2014

How has Dave Penny helped you?

Dave sorted out the best pension scheme for me.

Review from verified client

October, 2014

How has Dave Penny helped you?

Clear and understandable expert advice

Review from verified client

October, 2014

How has Dave Penny helped you?

Very approachable, understands complexity of requirements and doesnt try to advise on areas which are not of interest to me.

Review from verified client

October, 2014

How has Dave Penny helped you?

Advice on my pension included a thorough review of my finances and my expectations. The value obtained from my pension was significantly higher than that offered by my provider. The advice was given professionally, with all appropriate caveats, and in a friendly and accessible atmosphere.

What could they have done better?

I really can't think of anything that could have been improved.

Review from verified client

October, 2014

How has Dave Penny helped you?

Dave's approach was very thorough, understanding our financial situation and he took time to ask searching questions to make sure we had fully considered our mid to long term objectives. He spent time explaining what research he was going to do next and why, and when he had recommendations for us, we went through them in detail together. We now feel well advised and confident we have the right financial plans in place. I have no hesitation in recommending Dave as a financial adviser.

What could they have done better?

Nothing stands out as needing improvement, I'm pleased to say.

Review from verified client

October, 2014

How has Dave Penny helped you?

Dave has got to know us and our situation well. He keeps in regular contact, promting us when we should take action. He is able to communicate fairly tricky financial concepts in plain English and always happy to provide further clarification. The hard copy and electronic information provided is clear and easy to follow.

Review from verified client

October, 2014

How has Dave Penny helped you?

Good recommendations and understanding of my goals. Respond quickly to emails and prompt appointments. Good value of money. Provide a professional service.

Review from verified client

October, 2014

How has Dave Penny helped you?

Extremely helpful

Review from verified client

October, 2014

How has Dave Penny helped you?

Explained everything to me very well and patiently.

Review from verified client

October, 2014

How has Dave Penny helped you?

probed to fully understand my situation, goals expectations and to ensure that I fully understood what he was proposing to me.

Review from verified client

October, 2014

How has Dave Penny helped you?

Dave is open and approachable. He is also clear in his advice and takes special care to explain the risks involved in investment as well as the rewards. He does not try to "sell" solutions which you do not need and is keen to understand your financial priorities. I originally chose to manage my own investment portfolio but subsequently realised that I was not as committed to this as I had thought. Dave reorganised my investment to provide for an investment spread based on my situation. This has been working well.

What could they have done better?

Dave is the only advisor I have ever had so I have nothing to compare him with. However he has met my expectations and I have been happy to recommend him.

Review from verified client

September, 2014

How has Dave Penny helped you?

Q: "Please write a full summary of what your adviser does well" A: Listens. Dave is an easy person to get on with and provides a straightforward decent service. He explains what you need (or must) know in a way that is easy to understand whilst maintaining an appropriate level of professionalism.

What could they have done better?

Do everything for free :-) Whilst that may be appealing it would not be good as you cannot receive sound advice without a reasonable price attached, and low cost or free services are typically lower standard so reality is you get what you pay for. So perhaps not really for free!

Review from verified client

September, 2014

How has Dave Penny helped you?

Dave provided help and advice on planning our financial future after taking time to understand our circumstances and goals. Specifically this covered investment and mortgage advice. Dave has always been quick to reply to our questions and explains our options clearly and comprehensively,to find a solution specific to our circumstances and needs. Really impressed with his help, advice and patience......

Review from verified client

September, 2014

How has Dave Penny helped you?

My Advisor ran through all aspects of the products I wanted information on and was able to answer confidently the "pro's" and "cons" of the subjects discussed.

Review from verified client

September, 2014

How has Dave Penny helped you?

Dave generally points out the "error of my ways" before moving forward to analyse the previous years performance of my pension fund. This year has been particularly difficult for me and advice passed to me from Dave has made me pause to re examine certain long term goals. I get the impression that second best won`t do, Dave and the team strive to do everything well!

What could they have done better?

Keep going forward with the same "can do" attitude.

Review from verified client

September, 2014

How has Dave Penny helped you?

Communicates quickly and well Is patient reliable (with appointments ad information)

What could they have done better?

Perhaps a more thorough indication of the possible decrease / inrease in the near future of funds compared with the then existing range of investments

Review from verified client

September, 2014

How has Dave Penny helped you?

The amount of time, care and attention that Dave Penny has put in to my financial affairs is extraordinary. Nothing seems to be too much trouble. He, and everyone in his office is unfailingly cheerful. They are a true pleasure to do business with and I trust them implicitly to produce the best results for my money.

What could they have done better?

Genuinely, I cannot think how they could improve.

Review from verified client

September, 2014

How has Dave Penny helped you?

mr penny and his entire staff have at all times been accessable,polite,nothing is to much trouble.my investments exceed my expectations and i would not hesitate to recommend his services.

Review from verified client

September, 2014

How has Dave Penny helped you?

Even though my investment was relatively small, the quality of care, service and advice were excellent.

What could they have done better?

I cannot think of a single area which could have been improved upon.

Review from verified client

September, 2014

How has Dave Penny helped you?

Absolutely delighted with the service received from Dave and his team. From beginning to end was an absolute pleasure to deal with, always on the end of the phone and matters were carried out promptly and efficiently. Always kept fully informed as to progress and would have no hesitation in using his services again.

What could they have done better?

For the product required I can honestly say that I feel nothing could have been done better.

First impression from a user who is not yet a client

March, 2014

Please provide a brief comment about your experience with Dave

First impression from a user who is not yet a client

February, 2014

Please provide a brief comment about your experience with Dave

So far only email contact as I work abroad and when working I am at sea. Just arrived back in the UK, so as yet to have first meeting, but in emails very clear and no pressure selling. Regards, Anthony Felgate.

First impression from a user who is not yet a client

January, 2014

Please provide a brief comment about your experience with Dave

Dave was very helpful on the Telephone, and answered all my questions.

Review from verified client

January, 2014

How has Dave Penny helped you?

Initially he made me really think about what I wanted in realistic terms. Then he set out how to achieve it. That was about 7 years ago when the firm was just starting out. Until then my investments and pension plans had been totally ad hoc. When a major illness changed things for me he helped me to re-plan methodically and without fuss. We continued to evaluate my needs at each review and make adjustments as my needs, changes in the markets, and changes in products dictated. I am now retired (early) on an income of slightly more than I had expected, with good savings behind me for my expected future needs, and for holiday fun! I thank the day that I was told about Dave and invest southwest.

What could they have done better?

I honestly can't think of anything.

First impression from a user who is not yet a client

November, 2013

Please provide a brief comment about your experience with Dave

Review from verified client

July, 2013

How has Dave Penny helped you?

As well as always providing good advive, Dave has always been friendly, up front and honest regarding financial advice something that I appreciate

What could they have done better?

More regular contact and review of finances

Review from verified client

June, 2013

How has Dave Penny helped you?

listened, analysed and recommended a clear course of action taking into account my needs and risk profile

Review from verified client

June, 2013

How has Dave Penny helped you?

Dave Penny handles all my saving, investment and pension plans and has adapted the advise as my needs and circumstances have changed. I have never compared his fees with others as I am sure they will be competitive. The charges are far outweighed by the benefits. I know exactly what the charges are. The advice as changes to meet the needs of my changeing circumstances

Review from verified client

June, 2013

How has Dave Penny helped you?

Dave is very knowledgeable in his field and genuinely cares that as a client I get the best advice or products for me. He is able to explain all of the legal jargon in simple English so we know the advice we're getting is right for us. He is also supported by a great team, so that in his absence I don't go without support and there's always someone who can help. I have now been a client for over 6 years and during this time Dave knows and understands my needs and those of my family. As circumstances have changed, Dave has been there to give the right advice. I have recommended Dave to my colleagues and friends and would have no hesitation in doing so again in the future.

What could they have done better?

Nothing.

Review from verified client

June, 2013

How has Dave Penny helped you?

Dave was very helpful in explaining things in a way that I could understand. He is very approachable and did not make me fee stupid as some other advisers have done in the past. He keeps me informed of my finances on a regular basis.

What could they have done better?

There is nothing that I could wish my adviser to do better as I am completely happy with the service I have received.

Review from verified client

May, 2013

How has Dave Penny helped you?

As full time business people my wife and I, like many parents of teenage children, have little opportunity to take time out to fully understand products and services in the financial market place; one of the main reasons we were happy to work with a trustworthy and extremely attentive advisor such as Dave Penny. Dave Penny and his team provided my wife and I with direction and support as they led us through the minefield of financial services, with clarity and transparency.

What could they have done better?

Biscuits with the tea?

Review from verified client

May, 2013

How has Dave Penny helped you?

Listerns to your needs and resources and maximises your returns

Review from verified client

May, 2013

How has Dave Penny helped you?

I was very pleased with the advice I received from Dave Penny regarding my various work-based pensions. I did not know how to deal with my pensions, some of which had been dormant for a number of years. Dave Penny fully explained my options and took time to deal with my questions to ensure that I fully understood my options so that I was able to make an informed decision. I was not under any pressure to make a decision, but once I had, Dave Penny carried out my wishes extremely efficiently. His Assistant even called me after Dave Penny's work was completed to :- 1. advise me of the amount and date of each payment I would receive; 2. check that the payments had safely reached my current account; and 3. ask if I was happy with the service and whether there was anything further they could assist me with.

What could they have done better?

I cannot think of anything which my advisor could have done better. I was very pleased with the whole service offered by Dave Penny and his colleagues.

Review from verified client

May, 2013

How has Dave Penny helped you?

Gives one a feeling of confidence that he really does know what he is talking about!! Extremely helpful and flexible.

Review from verified client

May, 2013

How has Dave Penny helped you?

In the drop down box 'Dave's best quality' there should be a choice saying 'All of the above'. Dave immediately puts you at ease. His sincerity comes through very quickly, as does his patience. I have total confidence in the man & would happily recommend him to any of my friends & associates. To trust somebody with your investment/finances is a very big thing to give to somebody but i have no qualms about giving over to Dave. Genuinely an all round good egg!

Review from verified client

May, 2013

How has Dave Penny helped you?

Dave fully understands what advice we are looking for prior to our visits. He is well researched and prepared and is extremely knowledgable about the different products available in the area we are discussing. I trust his opinion and he is very honest about pros, cons and risks involved in investments etc. I never feel pressured into taking decisions I am not fully committed to and that is of great reassurance. Dave is very friendly yet maintains a professional manner and is also really helpful in fitting me in to see him at short notice which is appreciated. Dave is well supported by efficient, knowledgable and friendly support staff. I would have no hesitation in recommeding to others. I also really value the yearly catch ups to review my position .

What could they have done better?

Nothing of any significnace

Review from verified client

May, 2013

How has Dave Penny helped you?

Communicates the risks involved setting out the advice in a clear and comprehensible way. Assesses our current financial position, appetite for risk and future long term financial goals. We have been using Invest Southwest for a number of years on a personal as well as a corporate level and they have been nothing but extremely professional, courteous and a pleasure to deal with. I can't recommend their services enough.

Review from verified client

May, 2013

How has Dave Penny helped you?

Mr Penny primarily identified a mortgage for me, which was excellent value and continues to save me a great deal of money (compared with similar products). In addition he is very friendly and approachable, nothing is to much trouble, and he goes to a lot of trouble to fully explain products to people who are not very financially savvy.

Review from verified client

May, 2013

How has Dave Penny helped you?

Our advisor prepares well for our meetings with him, is fully aware of and remembers our financial status and risk stretegy

First impression from a user who is not yet a client

May, 2013

Please provide a brief comment about your experience with Dave

Review from verified client

May, 2013

How has Dave Penny helped you?

I have received advice from Dave for over 4 years now and he has advised me on numerous financial decisions. I find him extremely knowledgeable, accurate and most importantly he acts with integrity when it comes to his advice and costs. I would recommend Dave to any other potential clients looking for a quality financial Adviser.

Review from verified client

May, 2013

How has Dave Penny helped you?

I have used Matthew Duncan for financial advice over the last 8 years the service he provides is nothing short of exceptional. One of the most honest trust worthy people I have ever met. I will not hesitate to contact Matthew for advice when I need it next.

Review from verified client

May, 2013

How has Dave Penny helped you?

Dave was very thorough in ascertaining what the right deal was for us when our Mortgage was due for renewal and found the best available, he was clear and concise with the explanation of his findings and ensured that we had fully understood our options. I would not hesitate to recommend him for any area of financial advice.

Review from verified client

May, 2013

How has Dave Penny helped you?

number of things

What could they have done better?

not sure