Collection of Personal Information
We need to collect certain personal details when you use the services available through our website in order to facilitate the provision of these services and to maintain our quality standards. In the case of clients these details may include your name, address, contact details, occupation, age, income, bank details and other basic information. In the case of IFAs we will collect relevant business details, information about regulatory status as well as detailed contact information. You can amend or update the information you have entered into the website at any time.
The transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data whilst it is being transmitted to or from our site; any transmission is at your own risk.
Personal data will be held by VouchedFor using appropriate safeguards to maintain its privacy and security.
Use of Personal Information
By registering your details on the website, you consent to us contacting you via email, telephone or post, for the purposes of:
- monitoring the provision of the services through the website and ensuring that you are satisfied with the level of service you are receiving from VouchedFor and IFAs (as appropriate); and
- providing you with relevant information pertaining to the services on our website; and
If you are a client and provided that you “opt in” to receiving such communications, we may send you promotional emails about our own or third parties’ new products or special offers, or other information which we think you may find interesting. We may also contact you for market research purposes.
When you provide feedback in relation to the service, you will be given the option of keeping your identity secret from other users.
We will not share, trade or sell your information to any company or parties not directly associated with its proper use within the website or as described above, except when you give us explicit permission and we give you an opportunity to opt out of having your personal information shared.
In certain circumstances we may have a legal obligation to disclose personal information, and we reserve the right to do so.
If you have previously consented to us using your personal information for direct marketing purposes, you may change your mind at any time by notifying us via the contact form on this website.
Your Right to Request Information
Under the terms of the Data Protection Act 1998, you are entitled to ask for a copy of any information we hold about you. If you require a copy of this information, please contact us using the details set out above. We may make a small charge to cover our administrative costs.
For security reasons we may ask for proof of your identity before we disclose information about you, or to you, via email or over the telephone.
Collection of Technical Data and Cookies
We reserve the right to collect technical data about the type of browser software or operating system you are using for the purposes of tracking website use, or improving the service offered through our website. This information will be not used to identify you personally.
We may also place a 'cookie' on your hard drive to provide us with information about your use of the site, and to help us identify you when you return to the site so that your preferences can be stored. Using cookies helps us to improve our website and to deliver a better and more personalised service.
You can remove cookies from your computer at any time, and choose to disable cookies in your internet browser settings.
We do not publicly display any contact details or other sensitive information on our site. All communication takes place securely through the website.
IFA contact information
By registering on the website, IFAs consent for their contact details to be forwarded to clients or potential clients using the service.
Client contact information
If you send a message to an IFA via the service then in doing so you are providing your chosen adviser with the information in that message. VouchedFor will not have any responsibility for how the IFA uses this information. IFAs are subject to Data Protection regulations and are responsible for protecting and using your data in accordance with those regulations.