Reviewed for

Insurance and Protection ( 5 )

Mortgages ( 4 )

Pensions ( 95 )

Equity Release ( 3 )

Retirement income (annuities, drawdown) ( 45 )

Auto Enrolment ( 1 )

Investments and Savings ( 69 )

Pension Transfers - Non Specialist ( 31 )

Inheritance Planning ( 11 )

Long Term Care ( 3 )

Pension Transfers - Specialist ( 17 )

Financial Planning ( 16 )

Financial Mentoring ( 1 )

Financial Coaching ( 1 )

( 1 )

Reviewers' assets

£500k+ ( 19 )

£200k - £500k ( 21 )

£100k - £200k ( 14 )

Up to £50k ( 5 )

£50k - 100k ( 10 )

Client reviews

First impression from a user who is not yet a client

January, 2024

Overall

Please provide a brief comment about your experience with Richard

Very good impression from first meeting.

First impression from a user who is not yet a client

January, 2024

Overall

Please provide a brief comment about your experience with Richard

Knowledgable and reassuring

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I had lost my husband and had his pension and his death in service and need some advised how to get the best for these

How has Richard Hollington helped you?

He was very kind and very knowledgeable and was patient with me has I was very nervous about investing

Have you seen the outcome you were hoping for?

Only did this latter part of last year so it is all looking good

What could they have done better?

Nothing

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

retirement

How has Richard Hollington helped you?

Rick has been a source of knowledge to do with all matters concerning my pension choices, his advice as helped me make choices that have been tailored to my needs.

Have you seen the outcome you were hoping for?

Very much so

What could they have done better?

hard to think of anything he could of done better

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Moving from employed to self employed and trying to understand if it was affordable and sorting out dozens of small pots of money/investments etc

How has Richard Hollington helped you?

All sorted and consolidated and invested with future forecasts. Also signposted to probate specialists.

Have you seen the outcome you were hoping for?

Yes. We know where everything is, what income we can draw and how to minimise tax liabilities.

What could they have done better?

Nothing. Always available to contact and to meet f2f if needed.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

I was thinking of retiring and had multiple pension funds and felt it might be beneficial to consolidate them.

How has Richard Hollington helped you?

The value of my consolidated pensions has grown well albeit growth has declined in recent times for understandable reasons. Had very helpful advice with respect to inheritance planning.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing comes to mind. Like almost anything in life, lower costs for the same service would be nice!

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I wished to transfer my final salary pension to a draw-down platform.

How has Richard Hollington helped you?

Rick undertook my transfer whilst advising of the pros and cons of doing this.

Have you seen the outcome you were hoping for?

Yes, I have full flexibility with my pension and at the same the option to leave funds to my daughter which my final salary scheme did not offer.

What could they have done better?

Nothing really, the outcome was just as I needed.

Repeat review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

This review is a follow-up review from a client who left a review previously.

How has Richard Hollington helped you since your last review?

We have approached Richard on a number of occasions over the last year due to some changes in our personal circumstances and family bereavements, Richard as always was readily available, spent the time to come and visit us and listen to our requirements, he always gives us several options on the best way to achieve our goals but always gives us space and time for us to make the right decision for us.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

A pension investment following a divorce

How has Richard Hollington helped you?

He has given exceptional advice regarding my pension

Have you seen the outcome you were hoping for?

More than I could imagine

What could they have done better?

Nothing

Repeat review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

This review is a follow-up review from a client who left a review previously.

How has Richard Hollington helped you since your last review?

Yes. Routine yearly meetings and regular market updates.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We were looking at retirement planning & needed some expert advice on planning & financial restructuring

How has Richard Hollington helped you?

Rick captured & summarized all relevant information & devised a plan to help us achieve our retirement plan earlier than expected. He also provided a contact for mortgage advice.

Have you seen the outcome you were hoping for?

Definitely - the advice helped us re-shape our plan and mortgage pay-off with a view to retiring earlier than expected

What could they have done better?

Nothing - excellent service/advice

Repeat review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Shropshire

This review is a follow-up review from a client who left a review previously.

How has Richard Hollington helped you since your last review?

Rick has continued to provide helpful and informative advice over the 10 years we have been with Fairstone Group Ltd (formerly Octagon Wealth Management). He has helped us consider a diverse portfolio for our funds, i.e. longer term investment and more 'easy access' funds that still provide us with interest on our money. As mentioned in the 2014 review Rick has never pressured us into making quick decisions about our funds but has provided us with useful financial planning information and advice from which we can make considered decisions. My husband and I have always been able to contact Rick by email if we have had queries about our tax or pensions, and received very prompt responses to any queries. Throughout Covid, and during the financial downturn, Rick sent regular financial updates on market fluctuations and implications for investments. Overall, the combination of our annual reviews and online support we have found Rick to be a dependable financial advisor.

Repeat review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

This review is a follow-up review from a client who left a review previously.

How has Richard Hollington helped you since your last review?

Patiantly listened to all my issues and circumstances regarding retirement, then filled up with professional, expert guidance.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

We first contacted Rick when we were looking at planning my husband’s retirement date. He did a full review of our personal circumstances and as a result his early retirement became an imminent reality. Our future financial planning was clearly explained, supported by a very easy to understand online platform, allowing us to view the value of our investments in real time. Rick is extremely knowledgable, very professional and always able to satisfy any queries we may have. We are more than happy to recommend Rick and his company to anyone looking to plan for the future

How has Richard Hollington helped you?

Rick’s understanding of our requirements allowed him to turn our wishes into reality, allowing us to enjoy an earlier retirement and, consequently, a better quality of life in our later years.

Have you seen the outcome you were hoping for?

We are definitely enjoying the lifestyle we hoped for and which Rick was able to achieve for us

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

Retirement and investment planning with a view to early retirement

How has Richard Hollington helped you?

Richard helped us through all aspects of investing, achieving the best possible outcome from various pensions and explaining everything so it is easy to understand. Richard has done everything we requested of him.

Have you seen the outcome you were hoping for?

certainly and he continues to assist and advise whenever required to do so.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

I wanted to take my pension as a drawdown

How has Richard Hollington helped you?

Richard explained every step of the way and has given me peace of mind

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing as far as I am aware

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

We had a long time remaining on our mortgage but wanted to pay this off and plan to retire in the next few years.

How has Richard Hollington helped you?

Rick took all of our financial information and came up with an achievable plan to allow us both to retire within the next 2-4 years.

Have you seen the outcome you were hoping for?

We are not retired yet but the plan is in place and on progress.

What could they have done better?

Nothing.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Advice required for long term pension planning and best scheme

How has Richard Hollington helped you?

In planning advice for best option and growth of my pension and retirement linked into regular reviews of performance of fund

Have you seen the outcome you were hoping for?

Yes all has been in line and in fact over expectation

What could they have done better?

Not anything at all

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Not happy with previous pension

How has Richard Hollington helped you?

Richard has given me the confidence and trust that my pension is working well and feels more like friend than a financial adviser

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing,always very professional and transparent

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I had put off seeking financial advise worrying who to go to and who to trust. At the same time, I was approaching the age where I could start to draw down on one of my pensions, wanted to understand my options for being able to take early retirement and recognised that my hard earned money in standard bank accounts was not working hard enough for me.

How has Richard Hollington helped you?

I could not be more happy with the advice and support I have received from Rick. Right from the first meeting, Rick took time to fully understand our finanical situation and aspirations before going away and engaging with each of our pension companies to get upto date statements. Armed with that information and an understanding of our appetitie for risk, Rick produced a very comprehensive pack setting out his recommendations and showing how the different plans could come together to provide the outcome we wanted. Rick has never been pushy or appeared tight for time - he has always gone out of his way to ensure we fully understand what is happening with our money.

Have you seen the outcome you were hoping for?

The immediate recommendations from Rick have been put in place and are performing as expected. A quick review with Rick has confirmed everything remains on target to allow retiremement at the agreed time.

What could they have done better?

Honestly, Rick could not have done any more and together with the team at Fairstone I can absolutely recommend Rick to anyone - I only wished I had done it sooner.

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

As a very late starter regarding my pension and retirement planning, I spoke with a number of advisors and companies to get more details on how I should be planning and what was the best approach. Eventually, Rick was the advisor that best understood my requirements and was more approachable.

How has Richard Hollington helped you?

Rick has been very helpful in providing guidance and market updates throughout the years.

Have you seen the outcome you were hoping for?

Yes. I feel I am in a better position for the future.

First impression from a user who is not yet a client

July, 2023

Overall

Please provide a brief comment about your experience with Richard

Excellent, knowledgable, easy to understand, professional. Would highly recommend

First impression from a user who is not yet a client

June, 2023

Overall

Please provide a brief comment about your experience with Richard

Straightforward answers and very helpful

First impression from a user who is not yet a client

April, 2023

Overall

Please provide a brief comment about your experience with Richard

Lots of common sense advice, provided better insight in 10 mins than 3 previous visits with an alternative provider

First impression from a user who is not yet a client

November, 2022

Overall

Please provide a brief comment about your experience with Richard

Answered what I wanted to know

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

We wanted financial advice on our various pensions.

How has Richard Hollington helped you?

Rick has been a fantastic Financial Advisor from the outset, explaining clearly the best options for each of our pensions. This has given us peace of mind, knowing that we have someone we can trust in our corner. Rick is also a very caring individual, and we believe he actually cares about his clients personal welfare and financial situation. I would recommend Rick to anyone.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to review our various pension schemes, and decided to look for some expert advice regarding the best way forward for each pension.

How has Richard Hollington helped you?

Rick has been a fantastic Financial Advisor from the outset, explaining clearly the best options for each of our pensions. This has given us peace of mind, knowing that we have someone we can trust in our corner. Rick is also a very caring individual, and we believe he actually cares about his clients personal welfare and financial situation. I would recommend Rick to anyone.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

My husbands early retirement

How has Richard Hollington helped you?

To assist our future and present financial position

Have you seen the outcome you were hoping for?

Yes even though the present global situation is not helpful we have have more than satisfied and are in it for the future as well as the present

What could they have done better?

We are more than satisfied

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

Took early retirement and needed to ensure that finances were managed to allow a decent standard of living for the foreseeable future and to be able to secure a legacy for my children

How has Richard Hollington helped you?

He has taken the strain of managing my finances and given confidence that the investments are in the correct plans so that my requirements are met

Have you seen the outcome you were hoping for?

I realise at the present time all investments are not under the best conditions in general but overall I have been very pleased with the outcomes so far

What could they have done better?

I think the service I have received is more than adequate

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

I was planning early retirement.

How has Richard Hollington helped you?

He obtained the figures for all my previous and current pension schemes and explained the options open to me.

Have you seen the outcome you were hoping for?

Ongoing …however I’m on track to retire next year and Richard helped me reach this decision.

What could they have done better?

Absolutely nothing. ..Richard is friendly, approachable and extremely knowledgeable.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

looking to move pension after being made redundant in 2014

How has Richard Hollington helped you?

Explains everything in "laymans" terms

Have you seen the outcome you were hoping for?

Considering the last few years with covid and difficult financial trading conditions i would say yes

What could they have done better?

upto now nothing

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Powys

What were the circumstances that caused you to initially look for an adviser?

Initially I was looking for pension advice and overall advice regarding money management.

How has Richard Hollington helped you?

Richard has given me sound advice and counsel. He explains matters well so one is clearly able to consider his advice in decision making. When major life events have occurred for me Richard has not only continued with sound advice but has shown compassion and understanding above and beyond the call of duty.

Have you seen the outcome you were hoping for?

Yes I have and indeed much better than hoped for.

What could they have done better?

There are no areas in which I would consider Richard could have done better.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I had no knowledge of where to begin. I knew I needed advice from a professional.

How has Richard Hollington helped you?

Rick always explains things in simple terms, on how my Portfolio is managed. He’s taken all the worry from me.

Have you seen the outcome you were hoping for?

I have yes.

What could they have done better?

Nothing I can think of.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I didn’t have enough knowledge of markets etc., to wisely invest my money myself.

How has Richard Hollington helped you?

Rick has taken all the worry from me. I’m confident my money is invested wisely & to best advantage. Rick’s regular emails through difficult times in the markets, are very thorough & re-assuring. Rick makes it clear that he is always available should I have any concerns or worries.

Have you seen the outcome you were hoping for?

Yes definitely.

What could they have done better?

Rick and everyone I have spoken to on the phone have always been polite, informative and helpful. I really can’t think of anything that needs improving.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a trusted IFA to assist me in sorting out a pension transfer

How has Richard Hollington helped you?

From my first phone call to Rick, he gave me straight forward advice on what was available to me. The process I went through was extremely complex and technical and at every step of the way Rick was there to guide me through. He is an excellent communicator and always replies in an extremely timely manner. I never had to chase for a reply or wait for him to come back to me. Excellent service throughout the process and with the continued financial advice I receive.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

In my opinion, I could not have received any better service than I have

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Preparing for retirement and investments to provide care home costs

How has Richard Hollington helped you?

Rick has helped us enormously assisting us with life’s challenges that require sound financial planning.

Have you seen the outcome you were hoping for?

Pension transfers have been completed efficiently but the economic downturn has for now interfered with our aspirations.

What could they have done better?

Rick couldn’t have done any more we are invested per our risk appetite.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Powys

What were the circumstances that caused you to initially look for an adviser?

Husband was looking for a retirement plan.

How has Richard Hollington helped you?

Gave advice on investing my money and pension advice.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Satisfied with what has been done.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

My wife and I had recently retired and were seeking advice on how best to invest our money and consolidate current investments.

How has Richard Hollington helped you?

We had met with other financial advisors before deciding on Rick. He was the only one to offer to see us at home, he was transparent, approachable and did not make us feel like the funds we had were not worth his while. Rick explained the servcies on offer in a way we could understand. He gave sound, concise advice and support to help us make pertinent decisions.

Have you seen the outcome you were hoping for?

So far the outcomes have met our financial aims and objectives.

What could they have done better?

Nothing, does what it says on the tin!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I was nearing retirement needing professional guidance regarding my pension and investments.

How has Richard Hollington helped you?

Following a full, comprehensive financial review and my attitude to risk , Rick was able to present a report detailing a range of options to allow me to decide, with his advice, on how best to proceed. He was very attentive and professional and made it a comfortable experience.

Have you seen the outcome you were hoping for?

Yes, very much so. I tend to be cautious regarding my finances but I am more than happy with how things are going, even after all the turbulence during the last eighteen months.

What could they have done better?

I was very satisfied with everything they did.

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to ensure we had everything in the best possible place looking forward to retiring in the following 10 years

How has Richard Hollington helped you?

He came to our house several times and explained the most beneficial approach for us. He was very patient, reassuring and has been completely trustworthy

Have you seen the outcome you were hoping for?

Yes our investments have increased in value

What could they have done better?

Nothing

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Wrexham

What were the circumstances that caused you to initially look for an adviser?

We needed help with financial planning looking ahead where we wanted to reduce our hours working and in time retire

How has Richard Hollington helped you?

Richard was very thorough and gave us clear guidance as to what money we should put aside to invest in pensions

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing I have been very satisfied with the service we have received

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Impending retirement (2016).

How has Richard Hollington helped you?

Richard spent quite a bit of time with my wife and myself before I retired to enable him to put into place a draw down pension that suited our needs and carried an amount of risk in line with our wishes, once put into place the transfer of my pension pot from my employer was carried out in a timely manner with no problems at all.

Have you seen the outcome you were hoping for?

Very much so, pensions planning takes a lot of thought and know how and I am very satisfied with my pension arrangements and the decision to take a draw down pension rather than a company pension was the one for me.

What could they have done better?

Nothing, the investments on behalf of my pension are outstanding, the guidance was 100 percent correct, Richard and the team look after my pension with great skill and I can and do use the Transact portal to trace my transactions etc.

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

when I reached the age of 55 I wanted to make a plan for my retirement, I had been using a financial advisor for many years but when I approached him he said pensions weren't his area of expertise and suggested I contacted Richard whom he had heard some very good reports about.

How has Richard Hollington helped you?

We arranged a meeting with Richard at our home address, Richard went to great lengths to understand our personal situation and what our long term goals where, I already had some pre-set ideas in my own mind of what I wanted to do with my Pensions, Richard listened to these and then clearly explained the various different options. (we did speak to other advisors but always felt they came with a predetermined plan and our personal circumstances/views were not considered) after careful consideration we agreed a short and long term plan taking into consideration Richard advice, but at every stage it felt like our plan, which was bespoke to our needs and aspirations.

Have you seen the outcome you were hoping for?

six years later, not only have our expectations been reached but exceeded. we have had regular update/review meetings and amended our plan as our circumstances have changed, we feel in complete control of the path we want to go and trust the advice we are given from Richard 100%.

What could they have done better?

it is difficult to find fault with anything Richard and Fairstone have done for us, (I am usually a difficult man to please) even during the Pandemic when the financial markets became very volatile they communicated very regularly, kept us fully informed of the ongoing situation and gave us confidence our investments and future where in safe hands.

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Pension planning

How has Richard Hollington helped you?

Provided advice

Have you seen the outcome you were hoping for?

So far

What could they have done better?

Nothing

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Up and coming retirement planning

How has Richard Hollington helped you?

Comprehensive advice on the best way forward to maximise funds

Have you seen the outcome you were hoping for?

Yes , even though the pandemic has provided some challenges

What could they have done better?

Probably nothing

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

As a business owner on the brink of sale and as I had lost my previous Financial Advisor close to retirement due to some disputes over cost, quality and timeliness of advice. I needed someone new with whom I could get an immediate high quality relationship off the ground quickly at this critical phase in planning and managing our financial future.

How has Richard Hollington helped you?

Fairstone and Rick headlined in local searches already well reviewed as the highest rated in our area. Rick quickly understood that we needed to blend salaries, pensions, fixed assets and other investment assets to optimise a 25 - 30 year plan for retirement. We had a number of options with two SIPPs, two properties and some legacy pension assets and investment assets all of which needed to be studied and understood in full inorder to embark on a balanced plan. Rick understood that we were not intending tonhave an "all eggs in one basket" plan, but was happy to discuss and advise on potential synergies even outside his own fee interest areas.

Have you seen the outcome you were hoping for?

We are currently in a transitional execution of our plan, which certainly gives both of us a genuine depth of confidence that we have chosen well in asking Rick to steer us in the best direction for our financial future well being.

What could they have done better?

In reality this is genuinely the most difficult aspect of the review. Rick and his back up team always have information to hand, always respond quickly to enquiries, and always present an open, honest and friendly service face. There is nothing I can put my finger on to suggest as an improvement other than for Rick to find an investment platform offering 100% annual returns!

First impression from a user who is not yet a client

September, 2021

Overall

Please provide a brief comment about your experience with Richard

Very good advice

First impression from a user who is not yet a client

August, 2021

Overall

Please provide a brief comment about your experience with Richard

He called me, i explained my situation and he said he would call me a week later. Never heard a thing.!

Richard's reply

Dear Simon, Please accept my sincerest apologies for you not hearing back from us as we discussed. Following on from our initial conversation, I had passed your enquiry on to a colleague of mine who I believed to be better suited to your individual requirements (Equity Release rather than new investment). Unfortunately, It transpires on my return from holiday, that this message was not received by them. If you would like us to follow up on your original enquiry then please just let me know but I also understand if you have now sought advice elsewhere. Kindest regards, Richard Hollington

First impression from a user who is not yet a client

March, 2021

Overall

Please provide a brief comment about your experience with Richard

Introductory discussion; agreed to speak in due course

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Richard

Very informative

First impression from a user who is not yet a client

March, 2020

Overall

Please provide a brief comment about your experience with Richard

Richard was punctual. helpful and supportive in terms of identifying need and agreeing on appropriate follow-up requirements. We did not discuss charges at initial meeting. No commitment yet made to take up service needs.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I wanted to pull my pensions under one umbrella before I retired so I knew where I stood. Also he explained to us that we would be financially be ok if Roy retired when he reached 65

How has Richard Hollington helped you?

We found Rick very helpful and really approachable. He explains the plans so you understand. He is always on hand if you want to ask any questions. We would highly recommend Rick

Have you seen the outcome you were hoping for?

At first the funds were very versatile but they have settled down at the moment and yes we are getting the outcome we are happy with

What could they have done better?

Apart from having a crystal ball knowing when to invest and what will happen to the stocks and shares. Richard has done all he could for us

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Following semi retirement I needed advice on how to invest my lump sum and how to manage my savings.

How has Richard Hollington helped you?

On receiving my employment pension I required financial advice in order to make wise decisions for the future. I contacted Fairstone Financial Management and from the first phone call I made I have never been disappointed. My financial adviser, Rick, is very professional and knowledgeable but he is also very friendly and approachable. Nothing is too much trouble. I don't need to think about where to invest my money because for a small fee it is all taken care of and my investment is growing. This is my first experience with financial services and I was initially sceptical about contacting them but I can honestly say it is the best decision I made.

Have you seen the outcome you were hoping for?

Each year my investment is growing so I am pleased about this. Without Rick's services my money would not have increased in value because I would have just left it in the bank.

What could they have done better?

This is my first experience with a financial adviser so don't have anybody else to compare him with. That said, Rick never fails to arrange our annual review promptly. He is always friendly, professional and helpful. He is a genuine, kind gent who is keen to work out the best plan for your circumstances.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

To ensure my Pension was handled correctly

How has Richard Hollington helped you?

Excellent, clear ,understandable information given expertly by their Very helpful agent Richard. I have no trouble recommending Fairstone and Richard.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, the information i was given by Richard and Fairstone was clear understandable and helpful

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Pension advice. We had always avoided pensions but decided to review this position after the government loosened the regulations. We are pretty thorough but felt a long term decision like a pension warranted some independent advice.

How has Richard Hollington helped you?

Rick Hollington is our pension advisor. I feel he has always given us fair and honest advice that is in our best interest. He never applies any sales pressure and had immense patience to answer our many questions. I regularly recommend him to friends and family

Have you seen the outcome you were hoping for?

Yes. We have a clear picture of our risk profile, our investment goal and the tools to allow us to monitor our progress. We have a new found interest in pensions and have enjoyed reducing my tax bill!

What could they have done better?

I'm struggling to suggest anything - Rick was open, honest and very patient and never once applied any sales pressure.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Early retirement.

How has Richard Hollington helped you?

Have been very good at communications and honest in financial appraisals.

Have you seen the outcome you were hoping for?

The investment has performed well.

What could they have done better?

Explaining charges and comparisons with other providers.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

We required pension advice

How has Richard Hollington helped you?

Everything always very well explained with all backup data provided. Regular updates and meetings anytime upon request with annual review scheduled. Extremely swift response always to any queries. Excellent

Have you seen the outcome you were hoping for?

To date yes.

What could they have done better?

Cannot think of anything significant

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

On retirement I had a number of pension policies that I wanted to place into one investment that had flexibility in drawing an income.

How has Richard Hollington helped you?

Richard did exactly want I wanted on retirement plus more that I had not even thought about including making better use of my and my wife's ISA investments. We have worked with our IFA - Rick Hollington - since 2010. He and his company are now part of Fairstone. The level of service and response is second to none. We recommended him to family and friends who now also use him.

Have you seen the outcome you were hoping for?

I have and more.

What could they have done better?

I can't think of anything that Richard could do any better.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Retired and needed guidance regarding the investment of the commutation part of my police pension.

How has Richard Hollington helped you?

He was one of a number of Financial Advisers I met during pre-retirement seminars. I eventually chose Richard as he was the one both me and my wife felt comfortable and at ease with. This was because he showed great attention to detail, patience, professionalism and clearly listened to our circumstances and attitude to risk, before advising me of the best way forward. He explained everything in a way that enabled me to understand what had previously been a bit of a minefield for me.

Have you seen the outcome you were hoping for?

Very much so, the investments he identified have outperfomed my expectations and as a 'higher-rate' taxpayer I have been delighted with the financial benefits of a second pension fund he arranged when I became self employed after retirement.

What could they have done better?

In all honesty, there isn't anything I could suggest. He always made himself readily available when I needed advice. He did everything at my pace, giving me time to reflect. He never once attempted to put me under any pressure or rush me, but once a decision was made he acted swiftly in getting the proposals in place. Had I not been totally satisfied with Rick I would not have recommended him to family and friends.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I was retiring and had various pension pots that needed sorting.

How has Richard Hollington helped you?

Known Rick Hollington for 4 years now from when it was Octagon Wealth and always thought we got honest advise.

Have you seen the outcome you were hoping for?

Yes especially in these uncertain times.

What could they have done better?

Can't think of anything.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Needed a financial overhaul, had investments which were no longer providing good returns. Had recently returned from Australia having been made redundant and needed to understand whether I could retire or needed to continue working.

How has Richard Hollington helped you?

Rick took time to understand my situation and then took me through his recommendations, explaining everything clearly and without jargon.

Have you seen the outcome you were hoping for?

Absolutely - I have confidence in my current financial position both now and in the future.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

To improve our pension plans

How has Richard Hollington helped you?

Excellent advice and great customer service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Our financial adviser did everything nessicary to improve our pension finances in an informative, non biased format, which was both understandable and easy to follow.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

To get impartial Advice and ideas on Pension options

How has Richard Hollington helped you?

Helped my wife and I to identify are personal requirements concerning preferred outcomes. Was/Is totally professional in all dealings either personally or by telephone - when engaged all personnel deal with queries with personable competence

Have you seen the outcome you were hoping for?

DEFINITELY

What could they have done better?

Cannot suggest anything as his constructive advice - openly discussed - has proved to face met most of our expectations

Review from verified client

January, 2020

Overall

Service

Value

Advice

Based in

What were the circumstances that caused you to initially look for an adviser?

My current situation allowed me to get a financial adviser early on in life. Due to such, a financial adviser was something my parents also advised me to use, thus, allowing myself for setting me up for later on in life around retirement age.

How has Richard Hollington helped you?

It's not something I think about all that much, but I know my savings are in the right hands. Not being that involved is amazing, due to the lack of experience I have with the Stock Market. Yet I do keep a check on the reports and which are upheld to an amazing standard. Such an amazing company allocates me to hopefully retire at 50.

Have you seen the outcome you were hoping for?

I'm currently invested in other things to contemplate such a situation. The track record I am seeing is currently up to my expectations, and I have no doubt that it will be the outcome I will be looking for.

What could they have done better?

Rick is an amazing financial adviser that makes all the jargon of the investment world simple and understandable within all his advise.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Setting up my retirement options, and I needed good sound advice.

How has Richard Hollington helped you?

Saved for my retirement with Fairstone Finance, they set up my portfolio to suit my needs. And when the time came for me to access my portfolio, the advice and how to best utilize it was outstanding. I get regular updates on how the market is performing, and the adviser keeps in touch. If you or anyone is looking for sound investment advice, you will not regret going with fairstone finance. And will sleep very well at night. Thank you to all the team At fairstone JAnd most importantly Richard Hollington. Thank you John Cain

Have you seen the outcome you were hoping for?

Yes, and more. With regular updates.

What could they have done better?

Cannot think of anything that Richard Hollington could of done for me. From the moment I engaged Richard he has delivered.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Retirement and pension investment plan to obtain and sustain best possible growth in the present climate and arena

How has Richard Hollington helped you?

Excellent service. Very professional , would highly recommend.

Have you seen the outcome you were hoping for?

We believe that in current financial and political climate RH gave us good sound advice

What could they have done better?

At this time nothing

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Impending retirement (November 2016), I wanted the best advice that would enable me to secure a prosperous retirement with as little risk as possible and I wanted to be able to have complete confidence in my choice of financial adviser.

How has Richard Hollington helped you?

Rick, Choosing the right path to take with regards to what kind of pension etc.suits your needs best when approaching retirement is one of the biggest decisions you will take in later life. With regards to myself being a pension trustee for a large company for a number of years, I knew that I needed to get the best professional help available as soon as I deemed it necessary. From my first dealings with the Fairstone Financial Management team I have found them to be very professional in their approach to my particular needs, they give excellent advice in a manner which I appreciate, communication between the company and myself is second to none. I look forward to reading their magazine which is very detailed and filled with good sound up to date briefings which at the moment is vital given the ups and downs of brexit etc. As you know myself and my wife are very pleased with our decision to use the services of the Fairstone team, and I have already recommended the company to others which is something I would never do unless we were totally satisfied with all aspects of our dealings with Fairstone Financial Management.

Have you seen the outcome you were hoping for?

Very much so, Rick as been very proactive with regards to my particular financial needs, his advice as given me great confidence that my financial future is looking in very good shape in what has been a turbulent few years for us all.

What could they have done better?

Very little, I have full transparency with regards to my funds so I know just where I stand at any time and I consider the fees that I pay to be very reasonable given the peace of mind that myself and my wife share with regards to our financial futures.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I took early retirement on ill health grounds and needed assistance with my pension pot.

How has Richard Hollington helped you?

It was a very wise decision we made, when we contacted Octagon Wealth Management, in 2016, now part of Fairstone. The advice given to us at the time, by Rick Hollington, was most beneficial and wise. Cannot thank all the staff enough for the outstanding ongoing service that we are still receiving from them. Neil Blurton

Have you seen the outcome you were hoping for?

Yes, over and over again.

What could they have done better?

I cannot criticise Rick's advice in any way or form, he was so helpful, explaining fully and making sure we understood fully the process of our investment.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Redundancy / retirement

How has Richard Hollington helped you?

Great attention to detail, clear and unambiguous explanations, very responsive and proactive. Overall a great experience to date.

Have you seen the outcome you were hoping for?

Yes, to date our expectations have been exceeded.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Needed professional advice with my pension fund and investments.

How has Richard Hollington helped you?

Spent time politely listening and looking at my personal circumstances after which he gave professional and expert advice on the management of my funds.

Have you seen the outcome you were hoping for?

Yes, after initial reservations, the funds are on track.

What could they have done better?

Because I’m a nervous investor, I held a percentage of my funds in cash. I could have possibly invested more, but the markets can be scary and I chose to play safe.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Our investments were already with a financial wealth company who had grown and amalgamated to become a large organisation.we felt they lost the personal touch and we became a number instead of a name and felt generally our investments did not perform as well.we needed a person who was honest, trust worthy ,carry respect and have a complete knowledge of the financial markets.

How has Richard Hollington helped you?

we have found Richard, who his our financial adviser to be honest,clear and straight forward with answers to any questions raised and always with immediate response. He has a sound knowledge of the financial markets and has a knack of simplifying the operation throughout the various markets

Have you seen the outcome you were hoping for?

The proof is in the eating ,where we are happy with the returns achieved with our investments

What could they have done better?

It is hard to find a weakness but we can all do better.the key to a sound financial adviser is to be pro active and don’t be afraid to put the hand up when a mistake is made.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

My retirement plan for the future. My retirement bungalow by the seaside advice. Excellent help from Richard. He did everything.

How has Richard Hollington helped you?

Very Happy with my time over the years dealing with Rick more than happy to recommend his experience and expertise to New clients. Good luck.

Have you seen the outcome you were hoping for?

Yes and better

What could they have done better?

Nothing for me I'm very happy.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I sought advice on various pension fund transfer so as to consolidate all into one platform.

How has Richard Hollington helped you?

Great service from Rick and his team at Fairstone Always very quick to respond to my email requests and provide good, balanced advice. Would definitely recommend their service to friends and colleagues.

Have you seen the outcome you were hoping for?

Yes, all funds consolidated into one platform, and available in my Apple mobile dashboard as an App.

What could they have done better?

Transfer reports are very detailed, a separate 2-page summary report would be useful pulling out the headline points.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I wanted to consolidate my various pensions obtained from different employers into one manageable pension investment. I also wanted the flexibility to be able to adapt to changing circumstances.

How has Richard Hollington helped you?

Ricky has been excellent in his explanations and advice regarding pensions and investment. He has provided sympathetic professional advice following my recent redundancy and has given me plenty of options to consider for the future. He has been quick to respond and made any transactions simple to understand. I would recommend him to anyone.

Have you seen the outcome you were hoping for?

It’s still early days into my pension plan but so far I am confident it will meet my requirements.

What could they have done better?

Richard has always responded when I have needed advice so difficult to say what he could do better.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

needed to push pension plan forward

How has Richard Hollington helped you?

good with information keeping you up to date yes with good sound advice

Have you seen the outcome you were hoping for?

still progressing well

What could they have done better?

probably more regular updates in the first place (peace of mind) but sure now he has larger team backing him up this will have been rectified

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

employment changes, health scares and review of hopes for last third of life

How has Richard Hollington helped you?

practical, non-biased, honest advice which was future proofed for tax purposes. Also creative solutions for elderly relatives and always available.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

nothing so far. Investments performing in line with projections and network contacts useful for changing circumstances.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I retired and wished to consolidate a number of pension funds and felt I needed expert advice

How has Richard Hollington helped you?

Rich Hollington of Fairstone has worked with me for a number of years to manage my pension investments. I've always found him helpful, pleasant to deal with, efficient and trust his advice. During this time I've seen my pension fund grow nicely, +34% in the last 4 years.

Have you seen the outcome you were hoping for?

In short yes. In practice I didn't have specific targets but set against the economic background I'm very pleased with the outcome.

What could they have done better?

I'm struggling to suggest anything. Obviously provide the same service/quality for less cost but you can say that about everything you buy.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I needed advice to consolidate my pensions

How has Richard Hollington helped you?

Very open, honest and proactive information and communication on my finances and financial planning.

Have you seen the outcome you were hoping for?

Absolutely and Richard stays in regular contact with me post the original advice

What could they have done better?

Nothing really, Richard covered everything I needed and more.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

We had received financial guidance previously from another company which has cost us a considerable amount of loss the help advice and guidance given by Richard Hollington has helped stabilise our situation

How has Richard Hollington helped you?

I have been kept fully informed with everything to do with my investments and found the advice and guidance given excellent Rich has always been available if I needed help and the office is always keen to help I am totally satisfied with the service given and would have no hesitation in recommending anyone to their services

Have you seen the outcome you were hoping for?

Yes we have slowly with his help rectified things and got the problems stabilised

What could they have done better?

Nothing really he advised us in a realistic and truthful manner He gave us a full analysis of the problem our previous bad advice had put us in and guided us through it

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Entering my 50's as the director of a small company with my own private pension plan and a poor-performing ISA, I was keen to find someone who could help put together a sensible financial strategy with a view to my anticipated early retirement at age 60.

How has Richard Hollington helped you?

Rick has acted as my financial adviser for almost 10 years and during that period has provided a professional and personal service fully meeting my expectations and requirements. He has been able to explain financial matters in simple, no-nonsense terms that even I have been able to understand and act upon. I have full confidence in his recommendations and am satisfied with the returns on my savings and security of my pension pot. Over the years Rick has also handled financial matters and investments for my elderly parents as well as my wife.

Have you seen the outcome you were hoping for?

Most definitely.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I just came into money from a divorce so i needed to invest it so i had funds for later on in life.

How has Richard Hollington helped you?

I feel that i could not feel any safer with this company with my investment. As they work for you and not themselves as they are always at the end of the phone if you have any questions..So do not have any doubts and invest with Fairston Financial .

Have you seen the outcome you were hoping for?

I have seen some returns on my investments so that keeps me happy.

What could they have done better?

Nothing at all happy so far.

Review from verified client

January, 2020

Overall

Value

Service

Advice

Based in

What were the circumstances that caused you to initially look for an adviser?

Retirement pending.

How has Richard Hollington helped you?

Excellent help and advice from Rick and staff in setting up our pensions and POAs.

Have you seen the outcome you were hoping for?

Considering the uncertainty of the markets over the last 2 years, the performance has been good.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

The need for advice regarding a pension share following a divorce.

How has Richard Hollington helped you?

Excellent advice and a first class service would not hesitate to recommend. Has exceeded my expectations.

Have you seen the outcome you were hoping for?

Yes above and beyond.

What could they have done better?

No

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Coming close to retirement and having both private and company pensions, I wanted to combine them.

How has Richard Hollington helped you?

The time spent by Rick, understanding who I am and what I wanted from my investments and then tailoring my portfolio to suit my needs.

Have you seen the outcome you were hoping for?

The outcome is a lot better than expected, it has given the security I was seeking at the outset.

What could they have done better?

This is difficult to answer, other than to say the returns I am getting are better than I expected, given the restrictions I had given Rick, to protect my hard worked savings.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I had accumulated several pension pots over the years and wanted to have more control over where the money was invested. I knew I could be making the money work more for me but didn't have the knowledge of how to do it myself.

How has Richard Hollington helped you?

I have no complaints. Fairstone have kept me informed of any changes to my account with ample notification when they will take place. My pot is slowly building which is what I want to see of course. Their newsletter keeps me informed of other financial matters that may be of interest to me. I'd recommend them to any interested parties.

Have you seen the outcome you were hoping for?

Due to the market performance over the last year my investments have not performed as well as they did originally; however, they have picked back up recently. I knew when I started that the markets could be volatile and that I may not reach my intended target. Although I'm not where I would have like to have been, I am still relatively happy with the performance so far.

What could they have done better?

Difficult to state really due to my lack of experience in this field. I think Richard has done his best for me and has kept me informed throughout.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Retirement with a large lump sum

How has Richard Hollington helped you?

Clear professional explanations

Have you seen the outcome you were hoping for?

And more. Excellent clear advice.

What could they have done better?

Nothing

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Inheritance tax management following the death of my father, and approaching retirement.

How has Richard Hollington helped you?

Attentive service. Face to face visit once per year. Fund performance good. Guidance sensible about volatility in the marketplace. All questions answered promptly with understanding and respect. Advice about pension contributions during the last years of employment were timely and very sound.

Have you seen the outcome you were hoping for?

Yes. Funds volatile but generally growing. Funds healthy to meet requirements in retirement. Inheritance tax planned as well as we can. Facing the future with confidence. Now in monitoring mode - good to have Rick alongside us.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

We wanted advice on our finances and pension options as we approached retirement. We searched the web and read reviews and made our decision based on that. To be honest we have not looked back!

How has Richard Hollington helped you?

Rick Hollington is our advisor and he is a very knowledgeable person who is always able to answer any questions you have and put you in the picture and resolve many concerns / issues that we have had in our review meetings.Any questions that we may have during the interim review period he will respond, normally on th e same day. He is a very likeable professional person.

Have you seen the outcome you were hoping for?

Yes , definitely! Nothing really to add to that.

What could they have done better?

Whenever I have a question he answers it. More importantly if we don't understand it, he goes through the answer again until we fully understand his answer.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

With money at hand I wanted and needed professional advise on investment opportunities.

How has Richard Hollington helped you?

I have never had any problems and Rick is very professional and approachable. Rick visits us once a year to talk over how the portfolio is progressing and we get regular online updates. I can thoroughly recommend Rick in particular and Fairstone as well.

Have you seen the outcome you were hoping for?

I am certainly very pleased with the outcome of the investment.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I had inherited some money. My bank was not giving me a good return on my money so looked elsewhere to invest.

How has Richard Hollington helped you?

My partner already had dealings with this company with a private pension so they gave me advice on investing a small inheritance I received. Although any investment is a risk they have helped my money grow much more than it had previously. They are always professional, helpful and friendly and I trust them completely. I would always recommend them to family and friends

Have you seen the outcome you were hoping for?

Most definitely. As I said previously any investment is a risk but Richard has invested my money well and have had good returns which I am really happy with

What could they have done better?

Some of the jargon is difficult to understand but on the whole Richard explains things well and could not make anything any better I am pleased with everything

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Early retirement and therefore Pension drawdown investment advice

How has Richard Hollington helped you?

Initial consultation and subsequent follow up meetings were professional and friendly. Rick was particularly helpfull in dealing with a pension issue linked to my first marriage. The yearly review documentation is well presented, and the fund is performing at the expected level.

Have you seen the outcome you were hoping for?

Yes, the fund is performing at the level predicted .

What could they have done better?

Nothing to add

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Having reached the age of 55 I needed to move my pension to a new investment.Richard Hollington took care of all my needs very professionally and I feel very comfortable dealing with him and his company and have no problem at all in recommending him to anyone who needs a financial adviser.

How has Richard Hollington helped you?

Having contacted Rick and taken him on board to deal with our pensions and other financial matters we are very pleased with his service and dealings and would recommend his company no problem Rick puts himself across very well and is a pleasure to deal with

Have you seen the outcome you were hoping for?

Everything that was requested has been done and we are very satisfied with our position with his company

What could they have done better?

Nothing

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I wanted to see if it was beneficial to take my pension out of the company scheme

How has Richard Hollington helped you?

getting the pension transferred over was made pretty simple but I have yet to see growth in the fund

Have you seen the outcome you were hoping for?

Slow to start any growth but lately started to go the right way

What could they have done better?

Reassurance is always good especially in the early stages when you see your fund considerably dip maybe more contact is required in the early days until you become confident your decision was correct

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Richard sorted everything for me from word go, I have recommended him to anyone who asked who sorted my pension,I can never put it into words how grateful I am to this talented young man

How has Richard Hollington helped you?

I can't fault Rick, I've been more than happy through every stage of my retirement and I wouldn't hesitate to recommend him to anyone I know, he's also a very nice bloke

Have you seen the outcome you were hoping for?

Yes everything as moved along trouble free thanks to RichardI can't see that he could have done any more I'm more than pleased

What could they have done better?

I don't know anything about finance that's why I hired him and I've kept him on to look after my finances I trust him that much

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I wanted to take early retirement and wanted assurance that I had a good enough portfolio to do so

How has Richard Hollington helped you?

Sound financial advice & investments

Have you seen the outcome you were hoping for?

I have no complaints

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

We were planning a retirement date

How has Richard Hollington helped you?

We first contacted Rick when we were looking at planning my retirement date. He did a full review of our personal circumstances and as a result my early retirement became an imminent reality. Our future financial planning was clearly explained, supported by a very easy to understand online platform, allowing us to view the value of our investments in real time. Rick is extremely knowledgable, very professional and always able to satisfy any queries we may have. We are more than happy to recommend Rick and his company to anyone looking to plan for the future.

Have you seen the outcome you were hoping for?

Generally, yes, but this is a longer term investment and all appears to be on track.

What could they have done better?

Difficult to see what could have been improved as Rick interpreted and achieved the goals we set him.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I wanted to consolidated three separate pension into one.

How has Richard Hollington helped you?

I consolidated three separate pension pots into one with help from Rick Hollington, who made sure the whole process ran smoothly and that everything remained hassle-free. He was very professional, friendly and informative. Although the markets haven't been particularly good over the last couple of years reviewing the fund and getting up to date information is easy via the dedicated website where you can access historic information and if you need to speak - only a phone call away. I would have no hesitation to recommend Rick to anyone.

Have you seen the outcome you were hoping for?

The overall growth has been lower than in previous years but that is to be expected. The accessibility to review the fund on a daily basis is very helpful.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Private pension advice.

How has Richard Hollington helped you?

Totally professional at all times. I am more than happy with the service I have received,both from Rick and from the helpful office staff.

Have you seen the outcome you were hoping for?

So far, yes.

What could they have done better?

Not sure.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

My previous Financial Advisor, Martin Penn, has retired.

How has Richard Hollington helped you?

Rick Hollington has always been a pleasure to work with. Regards Jonathan Davies

Have you seen the outcome you were hoping for?

The service has always been excellent.

What could they have done better?

Nothing, the service has been first class.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Company defined benefit scheme closed.

How has Richard Hollington helped you?

Always attentive and gives advice in an honest and unbiased way with the client best interest.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Sometimes a little fast speaking therefore difficulty in my comprehension.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Pension and lump sum investment advice.

How has Richard Hollington helped you?

Happy with our overall experience with Fairstone. Rick Hollington in particular is very responsive to our queries and explains complex financial matters in easy to understand everyday language. Thanks.

Have you seen the outcome you were hoping for?

On track to achieve expected returns over a 5 to10 year period.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

I had a few dormant pensions from different previous employers and i wanted to put them all in one pot.

How has Richard Hollington helped you?

Richard Hollington has managed my finances for many years now and i would trust him with my life. I find it hard to confide in people and to let them control financial aspects of my life but this has never been an issue with Rick and Jon. They have managed my pension with great care and professionalism and i look forward to Rick managing my finances going forward. I would not hesitate to recommend Rick and Jon to anyone thinking of having a financial review or looking for someone to manage a portfolio.

Have you seen the outcome you were hoping for?

My pension pot has grown more than i could ever imagine.

What could they have done better?

Richard is the perfect professional and there is nothing he could do that could improve an already perfect service.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

Needed advice and guidance when I was made redundant.

How has Richard Hollington helped you?

My hubby & I are very satisfied with Rick as our Financial advisor & would be happy to recommend him to anyone. He's professional, easy to talk to & he explains things in an easy to understand way. It's reassuring to know our investments are well looked after & managed especially in these current uncertain times.

Have you seen the outcome you were hoping for?

Definitely.

What could they have done better?

We can’t think of anything.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in

What were the circumstances that caused you to initially look for an adviser?

We needed an Independant financial advisor following the inheritance from several family members and impending retirement.

How has Richard Hollington helped you?

Rick Hollington has given sterling service over the last several years.

Have you seen the outcome you were hoping for?

Yes. We have seen the desired outcome.

What could they have done better?

I cannot think of anything that he could have improved.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Redundancy, semi retirement and(formation of my own company).

How has Richard Hollington helped you?

Clear, concise advice on how best to utilise our assets to achieve both short term and long term goals

Have you seen the outcome you were hoping for?

A clear plan is now in place that suits our needs.

What could they have done better?

All advice was clear, uncomplicated and well presented and we were both entirely happy with all aspects of the journey.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Looking to take early retirement and needing to manage our pension funds more effectively

How has Richard Hollington helped you?

Rick has been incredibly helpful, analysing all our funds, planning appropriate investments for long term growth and income and helping us achieve an earlier retirement than we had dared to think.

Have you seen the outcome you were hoping for?

Yes. We have now very happily retired.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Investment income and capital growth

How has Richard Hollington helped you?

Straightforward advice.

Have you seen the outcome you were hoping for?

Good fund performance and good admin fees

What could they have done better?

No suggestions - all good.

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

final salary pension pot and hitting the age where I could make use of it financially I had a mortgage late on in life that would see me still at work late in life getting advice on my pension pot and the best way to use it has allowed me to look at early retirement if I so wish rather than having to work to support a mortgage

How has Richard Hollington helped you?

Richard explained the pit falls and what I might be able to release , how it could assist , he also went in to great detail as to safeguarding future requirements, went away then on a second visit explained what he thought was the best way forward

Have you seen the outcome you were hoping for?

yes very much so

What could they have done better?

No I don't think he could have , I has all the information required , explained in a language I could understand . I had what was required to make a decision

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Richard Hollington helped you?

Rick completed a full review of mine and my wife’s personal circumstances in regard to our pension options. This resulted in early retirement becoming a reality. I have now been retired since Jan 2019. We found Rick extremely knowledgeable, easy to deal with and provided clear explanations to any questions we wanted answering. Rick recommended a balance of risk and future security suited to our financial situation and what we wanted to achieve.

Have you seen the outcome you were hoping for?

It’s too early to comment on investment returns as our plan has only been in place around 6 months. However we are very pleased with how easy it is to view and keep track of our plan and can see the spread of investment via the online investment platform. Rock is always easy to get hold of and quick to respond to any queries. I have already recommended Rick to other friends.

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to invest my Pension securely

How has Richard Hollington helped you?

Richard helped by taking me through my options, explaining them clearly and ensuring i had all the information i needed to make a clear decision

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Richard was very helpful as were his colleagues when i had any questions

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I needed to invest a pension lump sum

How has Richard Hollington helped you?

I outlined what I wanted and Richard was able to tell me immediately how my money should be invested and with who.

Have you seen the outcome you were hoping for?

Not yet, I have only had the investment for a few months

What could they have done better?

I cannot think of anything as Richard was very professional.

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Early retirement

How has Richard Hollington helped you?

Assisted me through the process

Have you seen the outcome you were hoping for?

It’s early days yet ( still in the first year of the plan running)

What could they have done better?

Nothing as I could think of

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

I had a sum of money I wanted to invest and thought it would be helpful to get advice on where to invest it from a financial adviser.

How has Richard Hollington helped you?

Richard assessed my attitude to risk with regard to investment and suggested options for investment which were compatible with my views on this and my expections of what I wanted my investment to achieve.

Have you seen the outcome you were hoping for?

I am happy with investment portfolio Richard has suggested. It is less than 12 months since it was implemented so it’s too early to assess the outcome because it is a medium to long term investment plan.

What could they have done better?

I have been happy with the advice I have received from Richard. He has clearly explained the reasons for the advice he has given. I don’t know what he could have done better because he met my expectations.

First impression from a user who is not yet a client

April, 2019

Overall

Please provide a brief comment about your experience with Richard

Richard was personable and friendly at our first meeting. Gave peace of mind that he was a chartered advisor. Richard gave clarity with regard to pension as to recommendations. Awaiting formal proposal.

First impression from a user who is not yet a client

February, 2019

Overall

Please provide a brief comment about your experience with Richard

Clear information given

First impression from a user who is not yet a client

November, 2018

Overall

Please provide a brief comment about your experience with Richard

Richard contacted me, left a message which I returned but have had no contact in response to this

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

On attending the NHS Pension Review session, they recommended your company.

How has Richard Hollington helped you?

Richard is very experienced and knowledgeable on the financial markets and advised us on the best way to manage our savings and investments. Richard also assisted us in setting up our Power of Attorney and Wills.

Have you seen the outcome you were hoping for?

We are happy with Richard's recommendations, he has shown us a projection of our savings and pensions. Unfortunately, recently Mr. Jones was made redundant and Richard is reviewing our previous finances.

What could they have done better?

We are very happy with how Richard has helped us.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

I wanted advice on my private pension.

How has Richard Hollington helped you?

He gave advise on different options I could take.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

Nearing retirement age.

How has Richard Hollington helped you?

He gave me the best advise on how to best manage the number of pension pots I had in the most tax efficient way and with our attitude towards risk, always explaining each aspect very well with facts and figures, data, historical information etc where necessary.

Have you seen the outcome you were hoping for?

Yes I have.

What could they have done better?

I honestly am stuck to think of anything to add here

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

Our Final Salary Pension Scheme was closing and we needed advice on what to do and whether we could still retire early.

How has Richard Hollington helped you?

He obtained all the necessary information from our workplace, created a spreadsheet based on actuals, forecast, expected income, etc and provided us with information on what we needed to do next in order to achieve our goals.

Have you seen the outcome you were hoping for?

Yes. We were happy with his recommendations and have put them into action.

What could they have done better?

Nothing

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

In my 50s, I was a member of an occupational scheme but I was looking for impartial advice as to whether this alone would meet my requirements and what other options were available to me.

How has Richard Hollington helped you?

By fully reviewing my pension provision and other savings and proposing changes where appropriate.

Have you seen the outcome you were hoping for?

Yes - a previously poorly invested pension has now been re-invested and is improving.

What could they have done better?

Nothing comes to mind

Review from verified client

October, 2018

Overall

Value

Service

Advice

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I needed advice as to how best I should manage my pension.

How has Richard Hollington helped you?

He did an overall assessment of my current financial position and then what he felt would be my best course of action to ensure a healthy retirement.

Have you seen the outcome you were hoping for?

Yes above and beyond.

What could they have done better?

Nothing I have completed faith in him

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I wasn't 100% happy with my previous adviser.

How has Richard Hollington helped you?

He spoke very clearly in plain and simple terms.

Have you seen the outcome you were hoping for?

it's very early days for us, but we're confident we will.

What could they have done better?

We couldn't fault Richard at all.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Bank was not giving a good rate of interest on my isa.

How has Richard Hollington helped you?

He invested my money from my cash isa with a high street bank into stocks and shares isa. While the market is obviously unpredictable Richard has invested well and my money has grown considerably.

Have you seen the outcome you were hoping for?

Yes I have.

What could they have done better?

Richard could not have done anything better. He comes to my home once every year to discuss what has happened to my investment over the year He is always prompt with the appointment and will always help me with advice on other financial matters

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I sacked my previous adviser because he became too greedy with his fee proposals.

How has Richard Hollington helped you?

Good all-round information and advice.

Have you seen the outcome you were hoping for?

There is always room for improvement but we do have good heart to heart conversations when we meet, and I am satisfied with the service that rick provides.

What could they have done better?

Make me a million. Rick is always ready to discuss alternative options with an open mind.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Inheritance from parents.

How has Richard Hollington helped you?

Advised on best ways to invest.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Probably not.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

Help with Pensions and Investment.

How has Richard Hollington helped you?

Richard came to our house and talked us through everything about our investments and how much we could draw on my husbands pension. He always keeps us up to date via email or text regarding the stockmarket and is extremely knowledgeable and supportive to our needs.

Have you seen the outcome you were hoping for?

Yes for sure.

What could they have done better?

Nothing I can thin of

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I had a number of pension savings and sought advice on how best to structure these.

How has Richard Hollington helped you?

Richard provided detailed options and advice on what the opportunities were and how best to structure my pensions. Richard proactively met with me and kept me updated on progress through to my final decision and transaction.

Have you seen the outcome you were hoping for?

Yes, and Richard stays in regular contact with me and is always available to meet if I have any questions or further advice.

What could they have done better?

I honestly do not believe Richard could have done more. Richard always gives me the option of meeting me in my home or going to there offices and we do stay in regular contact.

First impression from a user who is not yet a client

September, 2017

Overall

Please provide a brief comment about your experience with Richard

Good first contact. Precise and helpful

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

Planning for retirement.

How has Richard Hollington helped you?

He listened to our brief and what we were hoping to achieve and was very quick to interpret our requirements. He presented everything in an easy to understand format and ensured that we understood fully his recommendations.

Have you seen the outcome you were hoping for?

Still early days but the initial set up costs have been covered and investments are growing.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I am approaching retirement age and sought advice from Pension Wise in early 2017. As a result of the consultation, I was referred to Octagon and Rick.

How has Richard Hollington helped you?

Rick undertook an extensive review of my affairs, explaining all the options that were available to me. He returned a few weeks later with his recommendations for progressing the situation. After consideration, I opted to consolidate my 3 pension pots with a view to seeking early retirement. This process was commenced with Rick establishing a drawdown facility and plan to take me through to retirement age and receipt of my state pension.

Have you seen the outcome you were hoping for?

As the process has not been completed, it is too early to comment on that. I am confident that the outcome will be positive for me over the coming months.

What could they have done better?

It is too early for me to comment on this, although the rate of charges moving forward were a little high for my liking upon reading my personal report, Rick had gone through the pricing structure previously. I will add the fees seem standard for the industry.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Advise on our pensions.

How has Richard Hollington helped you?

Sort out and combine our pensions to help us have a comfortable retirement.

Have you seen the outcome you were hoping for?

To early to state.

What could they have done better?

This is to early to say at the minute. Only just taken the advise

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

pension maturing.

How has Richard Hollington helped you?

advice on moving our pensions from the company we saved with over a number of years into a new pension scheme.

Have you seen the outcome you were hoping for?

not yet we have only just started the new pension.

What could they have done better?

nothing

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Looking towards early retirement.

How has Richard Hollington helped you?

Checked assets and pension funds and arranged investments to cover early retirement.

Have you seen the outcome you were hoping for?

Yes as I have now retired.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Closure of A Company Defined Benefit pension scheme.

How has Richard Hollington helped you?

He provided advice during the Company consultation process and at no cost. This helped in my decision making process to make investment decisions and taught me the best principle's for me to invest in the future aligning this to my aspirations on what to do with my pension. At no time did I feel pressurised and most importantly Rick was clear that he would not advise on certain aspects if it was not in my or others interest in their particular circumstances.

Have you seen the outcome you were hoping for?

The outcome was as expected from the advice given only time will tell if the investments return are achieved but it was made clear that no one can be sure. The main element of his advice was the holistic advice including tax and investment considerations aligned to my aspirations that enabled me to make a comfortable decision. The advice was flexible and aligned to my input and requests.

What could they have done better?

Rick at times can talk rather quickly and it takes time to assimilate his explanations, however once you question this he is patient and I feel I understood.

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

We were looking into our pensions and didn't know what to do .the problem we had was who could we trust so we found Richard on the internet and decided to call him with the thought that if we weren't happy we had lost nothing .

How has Richard Hollington helped you?

When we met Richard at the beginning of December 2016 we spoke about our future aims . Richard gathered all the information and told us he would see us again in 4 weeks time with his recommendation.

Have you seen the outcome you were hoping for?

Richard wasted no time and came back with a recommendation which we hadn't even thought of and what he recommended for our other pensions With the information we have been given we asked Richard to begin the process which we have been very impressed with the speed and professionalism it has been dealt with.

What could they have done better?

As far as we are concerned the whole process has been very professionally dealt with keeping us informed through the whole process

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Not earning sufficient interest on savings in the bank.

How has Richard Hollington helped you?

Advised on the best way to invest savings and using ISAs and ISA allowances to best advantage.

Have you seen the outcome you were hoping for?

Not yet. Too early to judge.

What could they have done better?

N/a

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

My husband and I have paid into pensions throughout our lives and as we approached the time when we start to think about retiring we felt we needed professional advice to plan our retirement, especially in light of recent changes to regulations.

How has Richard Hollington helped you?

Richard talked through our circumstances, established our needs and plans for the future, and our approach to risk. He researched our pensions and explained the various options that were available to us. He was happy to clarify any questions that we had, which sometimes meant going through things more than once. His recommendations were backed up by substantial data in a comprehensive report, giving us confidence in his advice.

Have you seen the outcome you were hoping for?

I feel confident that we are now making well informed decisions about our pensions, which was the reason we sought advice. It will be interesting to see the returns on our investments as we move forward with Richard's recommendations.

What could they have done better?

I can not think of anything at this stage that could be improved upon. I look forward to a long term relationship with Richard and his organisation.

Review from verified client

February, 2017

Overall

Service

Value

Advice

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Wanted to review our pensions to make the most for our future.

How has Richard Hollington helped you?

Rick was able to detail everything we needed to make an informed decision.

Have you seen the outcome you were hoping for?

Patiently explained everything and detailed the results.

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Serious life threatening illness made me think about life and what I wanted now and if I live to see retirement. I know how that sounds but its important to face up to cold hard facts sometimes.

How has Richard Hollington helped you?

He helped by explaining and researching the options i had now for efficient release of funds from a pension that was with a company that no longer exists in its old form. Also to transfer funds to a better place for ongoing flexible management of the funds.

Have you seen the outcome you were hoping for?

Yes, I understand my pension possibilities better and also have a state pension forecast to help plan for the future.

What could they have done better?

I really don't think he could, he understood my circumstances and why I did what I did. He then helped achieve the best outcomes he could provide.

First impression from a user who is not yet a client

February, 2017

Overall

Please provide a brief comment about your experience with Richard

Richard was punctual, smart and friendly. This was the initial meeting and so Richard concentrated on fact finding. Another meeting has been arranged.

Review from verified client

October, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

impending retirement.

How has Richard Hollington helped you?

Due to my impending retirement Ricks advice and guidance has helped to create a viable ongoing financial situation for me that best suits the needs of myself and my family.

Have you seen the outcome you were hoping for?

We are very pleased with the outcome of our financial arrangements given the current state of the pensions industry and the very poor returns on annuities being realised.

What could they have done better?

Being a pensions trustee for my employers pension scheme I can truthfully say that Ricks advice as been second to non.

First impression from a user who is not yet a client

October, 2016

Overall

Please provide a brief comment about your experience with Richard

My initial meeting with Richard was very good. He spent a considerable amount of time understanding my current position and the support I am looking for from a financial advisor.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

I am approaching retirement and I felt I needed advise about retiring early. Both my wife and I had saved and paid into pension schemes throughout our life but I have always been aware that pensions are complex so I wanted clarity and peace of mind.

How has Richard Hollington helped you?

Richard arranged to meet at our house talked through our circumstances and assessed what we had in terms of pensions and investments took down all the details. Asked about our future plans, our view regarding risk when it came to investing etc. He then explained our options to us, whenever we were unsure he would gladly go back over the point in question and make sure that we did understand and arranged to meet again after we had digested what we had discussed. He compiled a report and with his recommendations and set up another meeting where we went down through these proposals and options. We had one more meeting where all the paperwork / contracts were signed and have since had annual reviews with him.

Have you seen the outcome you were hoping for?

Yes we both have been very pleased with both his advice and his recommendations. I WILL be taking early retirement as I have been put at ease about our financial planning and complete confidence in the service that Richard has given to us.

What could they have done better?

I do not think that he could have in all honesty. He is always prompt for a meeting smart and professional, always willing to go over any points that we were not clear about until we had fully understood the point.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I took early retirement and had a number of pensions which needed to be consolidated into something easier and better value. The new pension rules made it easier.

How has Richard Hollington helped you?

Rick has always been helpful, courteous and efficient. He delivers information in a straightforward and honest way.

Have you seen the outcome you were hoping for?

I have received a much more efficient way of accessing my pension fund while it has also made a better return than if it had been left where it was.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I returned from abroad having sold a property and various investments that I'd neglected. I had reached retirement age and needed advice on whether to take my pensions and how to consolidate my savings so they would work better for me.

How has Richard Hollington helped you?

Not only did Richard take the time to fully understand my financial position but also my personal ambitions and lifestyle. He explained my options, their pros and cons, in plain English, making sure I understood without being patronising. I am an intelligent professional, but not an expert in finance, Richard understood that and communicated with me accordingly.

Have you seen the outcome you were hoping for?

I am very happy with the outcome, I have the balance I was looking for. A regular pension income, savings and an investment portfolio.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I had a number of personal pension plans from a number of financial suppliers and I wanted them amalgamating into one plan as I approached and then began retirement.

How has Richard Hollington helped you?

After a free visit to assess my needs and possible solutions and also to explain costs - both initial and on-going - etc. I authorised him to contacted the suppliers and take control of the process of moving the existing plans into a drawdown scheme. Longer term Rick now also administers my ISA savings along with those of my wife.

Have you seen the outcome you were hoping for?

Overall yes. The last couple of years have seen lower growth as a result of the general financial climate, but this is a long term investment so lows are to be expected. Rick and his company continue to monitor the investments and recommend changes where necessary. In addition I have a regular income which is well within what my pension can provide long term.

What could they have done better?

Nothing that I can think of. He provided me with everything I asked for and continues to do so.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Originally looking for advice on releasing a lump sum from my pension pot.

How has Richard Hollington helped you?

Arranged a home visit to discuss my requirements and answered any questions. Also gave me advice and ideas on how to manage my pension. Richard explained my options in"laymans" terms which were easy to digest and understand.

Have you seen the outcome you were hoping for?

Yes!...Richard arranged to transfer my employer pension (ex employer as i was made redundant). I was uncertain as to whether to leave my pension with my current provider or move it elsewhere. Richard talked me through the options and made it easier for me to move it elsewhere.

What could they have done better?

I dont think Richard could have done any more. He is very courteous and honest and makes any process easy to understand

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I had a large amount of cash tied up in my business and earning insignificant interest in regular bank accounts.

How has Richard Hollington helped you?

Richard understood the problem and provided advice on solutions to improve the return on cash through pension and investment opportunities.

Have you seen the outcome you were hoping for?

The investment risk and rewards were thoroughly explained and I was helped to pick a portfolio that matched my appetite for risk. The returns, to date, are much improved.

What could they have done better?

To be honest, the service was excellent. I'm very pleased and can't think of any way I would have wanted to improve it.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

We were with another wealth investment management for a number of years,but felt we needed a fresh closer look on how to grow and monitor our investments.

How has Richard Hollington helped you?

I contacted an approved financial website to locate a suitable financial adviser in the north west and within minutes a contact via telephone from Octagon. Richard immediately arranged a meeting, but had to work hard to transfer our funds. You need respect and a professional understanding with the financial market and Richard carries this from the top. Richard will always respond immediately to any points with our investments and provide helpful information to allow us to reach the right decision to move our investments forward.

Have you seen the outcome you were hoping for?

Yes, I have found Octagon to be on the ball with immediate responses and with the help,from a number of financial arms will portray proactive answers to go forward with our investments.

What could they have done better?

At this stage nothing because since Brexit our investments have grown which suggests Octagon have immediate hands on with the market place and know the areas where to improve our investments.

Review from verified client

August, 2016

Overall

Service

Advice

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Retirement. Sorting pensions and investments.

How has Richard Hollington helped you?

Explained how to get the best from what we had available.

Have you seen the outcome you were hoping for?

Too soon to tell.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

My wife's bequest and my early pension. Our accountant suggested we contact Octagon as he had researched the market and had confidence to invest through them himself.

How has Richard Hollington helped you?

Richard gave me confidence to take the early pension, and looked into other methods of drawing down the pension.

Have you seen the outcome you were hoping for?

Yes my investment is returning and I like the way the investment system works.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

I was made redundant in April 2014 due to my employers falling into administration.

How has Richard Hollington helped you?

I had 2 pension pots, Richard oversaw the realisation of two lump sums and the setting up of an investment fund. I was therefore able to take early retirement at age 62.

Have you seen the outcome you were hoping for?

Market conditions mean that my return on investments has been disappointing but this is no fault of Richard's.

What could they have done better?

Overall I have been very satisfied with what Richard has done for me, not sure he could have done anything better.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Having completed 30 years of Police Service I was retiring and wanted advise about investing my commutation. I subsequently began further employment and I had no hesitation in again seeking Rick's advice about a further pension.

How has Richard Hollington helped you?

Initially I met with a variety of Financial Advisers and chose Rick for a number of reasons. Firstly, he clearly listened to my concerns, needs and desires and was able to accurately reflect upon them during the advice he gave. He explained every issue in a clear unambiguous way that was easy to understand. He gave me confidence as he clearly knew his business. In contrast to other Financial Advisers I had seen, I felt that Rick's advice was 'Tailor Made' for me and my family's circumstances as opposed to something that was 'just off the shelf'. Finally, Rick always made himself readily available to answer any queries or clarify any issue. He gave me peace of mind.

Have you seen the outcome you were hoping for?

Yes, had I not been satisfied with the outcome and service provided by Rick in respect of my initial investments, I would not have sought his guidance in respect of my recent pension product. Once again Rick was immediately responsive and dealt with all issues in a timely, professional and polite manner.

What could they have done better?

I chose Rick over other Financial Advisers I spoke with, because there wasn't anything he could have done better. I was impressed with his manner, knowledge, efficiency and because he listened to my concerns and he displayed an attention to detail in dealing with each of those issues in a way that I understood.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

I needed advise concerning about a second employment pension which I was not sure of what to do with it, eg Drawdown, get an annuity.

How has Richard Hollington helped you?

Richard reviewed our financial circumstancesin full at our home which takes the pressure of you because your more relaxed, he was very frank and answered any questions we had. I received a full recommendation from him within two weeks.

Have you seen the outcome you were hoping for?

Yes, we are extremely pleased with our first financial report back last month, the outcome was far better than we expected.

What could they have done better?

Richard is the first Financial Adviser I have dealt with, I was quite sceptical about the meeting but Richard and the way he spoke to you helped me to relax. To be far he's a great person and adviser.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I inherited money and needed advice on how to invest it.

How has Richard Hollington helped you?

He sorted out a wrapper that matched my values - 'ethical' investments He worked out that I could secure a monthly income from the investment and advised me how large this should be in order to avoid the risk of drawing down the capital He advised me that I should keep some of my money back for plans that I had/have.

Have you seen the outcome you were hoping for?

Yes - the investments are (so far) doing better than I'd hoped.

What could they have done better?

Occasionally I feel I need to chase things up - so, for example, when filling this in I realised that I hadn't heard back about my occupational pension and will need to email Rick about it. But he's always very responsive and I don't see this as an issue.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Looking to consolidate a number of pension pots and invest them the best way possible.

How has Richard Hollington helped you?

He helped me make sense of the various pension schemes and helped me work out how much I needed as a pension on retirement and how to invest to get there.

Have you seen the outcome you were hoping for?

Yes my pension earned 7,500 this year excellent return on the investment.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Advice regarding pension that was inactive. Tranfereing 2 pensions into 1 active pension.

How has Richard Hollington helped you?

Set up new pension .plus financial advise.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Everything i asked for was achieved.

Review from verified client

August, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Close to retirement and wanted to make sure that I was getting the best from my investments.

How has Richard Hollington helped you?

He provided a different way to the way I was going to invest. Provided a way that would protect my money and provide a good return by using low risk investments.

Have you seen the outcome you were hoping for?

Yes, despite the current financial market.

First impression from a user who is not yet a client

April, 2016

Overall

Please provide a brief comment about your experience with Richard

Richard was very helpful, explained all that I wanted to know and more. His manner was very good, not at all pushy. I will certainly use his services in the future

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I required financial advice over multiple areas covering my current circumstances and I also need to consider my future.

How has Richard Hollington helped you?

Richard has been very patient explaining various options and raising instances that may occur in the future that I hadn't considered. he was incredibly informative.

Have you seen the outcome you were hoping for?

I have been protected without being over sold. I am confident in my future so yes I am very satisfied with the service and the outcome was as expected Rick is a very genuine guy.

What could they have done better?

I am not sure that Rick could have offered a better service, I have been to his office, he has visited me at home so that my wife could be part of the discussions and we have both been delighted with the level of service we have received.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Divorce settlement meant i needed to activate a pension transfer.

How has Richard Hollington helped you?

Took all the details and explained what was needed when I had no idea what I needed to do next.

Have you seen the outcome you were hoping for?

Absolutely he helped and explained and set everything up with minimal stress and fuss.

What could they have done better?

Nothing much... the other pension holders were a bit slow getting Info to him..

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I was about to retire for the second time, having being in receipt of a pension for the past 7 years and concerned about tax implications.

How has Richard Hollington helped you?

Rick was recommended to me and having met him several times, his help and assistance has been outstanding, explaining everything in detail, regarding taxation, getting me the most out of my pension and investments. I have already recommended him to friends and former colleagues.

Have you seen the outcome you were hoping for?

I have received a substantial pension thanks to Ricks assistance, which helped me to make my decision to retire, without having to worry about additional income.

What could they have done better?

As far as I am concerned, nothing. I felt that everything had been explained fully, both to myself and my wife and we both fully understood everything.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Having saved long and hard into private and occupational pensions ready for retirement, annuity levels and restrictions caused me to question how I was going to fund my retirement.

How has Richard Hollington helped you?

Richard advised an alternative structure for my various pension pots and a way of funding my retirement by way of a draw down pension.

Have you seen the outcome you were hoping for?

At the moment I am not receiving funds from my draw down scheme, but am seeing the benefit of the investments by way way of growth of my fund.

What could they have done better?

I'm not sure that Richard could have advised anything more than he has done.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

To seek general financial planning and investment advice.

How has Richard Hollington helped you?

Richard has been very professional and knowledgeable and has tied up all our loose ends and brought everything together with a better financial future for Ourselves.

Have you seen the outcome you were hoping for?

Yes...

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

Retirement and Pension planning.

How has Richard Hollington helped you?

Detailed advice covering various options together with personal profiling for investment guidance. Instilled confidence with hiss personable professional approach.

Have you seen the outcome you were hoping for?

To some degree with pension release but awaiting positive results with investments.

What could they have done better?

Not sure as he arrives on time for appointments and he or the office responds to emails promptly

Review from verified client

February, 2016

Overall

Service

Value

Advice

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I came into an inheritance from a relative and urgently needed sohnd financial advice.

How has Richard Hollington helped you?

Richard explained things to me in words I could understand he was verh patient and took his time making sure I knew exactly what it was he was explaining to me.

Have you seen the outcome you were hoping for?

I have recently invested my money using the recommendations given to me by Richard.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

as i am nearing retirment age I wanted to know what my options were.

How has Richard Hollington helped you?

The information Richard gave me was very usefull and enabled me to make an informed decision about my future finances.

Have you seen the outcome you were hoping for?

Yes the outcome has been very good and has also helped me to get every thing clear in my mind as far as my future finances are concerned.

What could they have done better?

I found that every thing i needed to know was made very clear.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

transfer of pensions and reinvestments.

How has Richard Hollington helped you?

he was helpful and friendly he was able to do everything I required and explained it all every step of the way.

Have you seen the outcome you were hoping for?

I am very happy with his service and his reassurances when the markets are in turbulent times ,only time will tell, but I am confident my investments will bear fruit.

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice on what to do with my pension funds,i.e. tax implications ,drawdown, and investments e.c.t.

How has Richard Hollington helped you?

Richard went to great lengths to explain in laymen's terms so I could understand what my choices were,.

Have you seen the outcome you were hoping for?

I feel confident that all outcomes were explained and so helped me to proceed with my funds.

What could they have done better?

I am more than happy with Richards advice .

Review from verified client

February, 2016

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to retire early but had no idea where to start looking into my pension.

How has Richard Hollington helped you?

Richard came to see me at home and explained what my options were in language a total novice could understand. He was very patient and went through things I didn't understand more than once. He kept in touch and made sure I was happy with everything.

Have you seen the outcome you were hoping for?

I have, I was able to retire 11 months earlier than my official date and am managing my money extremely well. My pension goes into the bank regularly and I am very happy with the service I am receiving.

What could they have done better?

I was more than happy with Richard and have no criticism at all

First impression from a user who is not yet a client

August, 2015

Overall

Please provide a brief comment about your experience with Richard

Very good

Review from verified client

August, 2015

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

Annuity pension.

How has Richard Hollington helped you?

He was very clear,and hepful.

Have you seen the outcome you were hoping for?

I needed paper work explained to me, he sorted it for me.

What could they have done better?

No ,he couldn't have done any better, all advice very appreciated.

Review from verified client

July, 2015

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

My bank had stopped giving financial advice.

How has Richard Hollington helped you?

Not being fully up to speed on financial issues Richard spent a lot of time with me to understand the system.

Have you seen the outcome you were hoping for?

I am very pleased with the investments Richard set up for me.

What could they have done better?

I cannot fault the professional services I have received

Review from verified client

July, 2015

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I was keen to transfer my final salary pension to a private scheme which gave me access to the new flexible arrangements. Not normally advisable but I had good personal reasons for doing this. I wanted someone local (I live in Stone) and I wanted someone who would respect my views and acknowledge my personal circumstances both of which were important considerations before the transfer could proceed.

How has Richard Hollington helped you?

Firstly, Richard answered my call at 6pm in the evening. We had a good discussion and I was satisfied that he could act in my best interests, and in the tight time timescale I had to conclude the transfer. Richard met with me soon afterwards - we reviewed my savings, life insurance policies and existing pension arrangements, and we talked through my reasons for wanting to transfer out of my final salary pension scheme. Richard asked testing questions, and he concluded that my personal circumstances were a sound basis for going ahead with the transfer, even if the actual financial benefits analysis suggested otherwise.

Have you seen the outcome you were hoping for?

From our first discussion to the actual transfer taking place took just over 4 weeks - this is remarkably fast for a final salary transfer. I had much of the information already to hand so had a good start with things, but nevertheless Richard responded to emails immediately and often late into the evenings, and it was his responsiveness to my requests which really impressed me. The transfer took place ahead of the deadline imposed on me.

What could they have done better?

I can't really suggest any improvements. What I did like is the fast response to my queries and emails, and the eagerness and commitment shown by Richard and his team to act in my interests. They put me first and the customer care was excellent.

Review from verified client

April, 2015

Overall

Advice

Service

Value

Based in Shropshire

How has Richard Hollington helped you?

I contacted Rick by phone several years ago along with other FAs but i immediately liked his manner and tone. My finances were in a bit of a mess and I hadn't really got a handle on what was where and what to do for the best. He was friendly and professional, helpful and informative from the outset and continues to be. I didn't feel pushed into anything or 'sold to'. He listened to me before acting and where there were gaps in my understanding he filled them in patiently and thoroughly. Many times! Any queries I have are always answered promptly and to my satisfaction, at any time. The growth of my funds has certainly exceeded all my expectations since Rick has been 'in charge' and I couldn't be happier. I trust Rick and the team at Octagon Wealth Management and would happily recommend him. He even makes a fuss of my dogs.

What could they have done better?

I can't think of anything.

Review from verified client

April, 2015

Overall

Advice

Service

Value

Based in Cheshire

How has Richard Hollington helped you?

speedy response and sage advice which allowed us to make urgent decisions which were needed due to sudden changing circumstances.

Review from verified client

April, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Richard Hollington helped you?

Well informed all the way through the process al aspects handled in professional manner

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Richard Hollington helped you?

My late husband dealt with all our finances and loved moving money around! When he died I literally didn't have a clue what to do with our savings. I wanted the money to be somewhere safe where it could, hopefully, increase for our(adult) children's inheritance. Rick helped me with various tax details, discussed my immediate and long term finances and established the" risks" I was comfortable with. He then put the money into investments and the results have been very, very good. Rick always answers any queries promptly and I have to say I am very satisfied with the service he has provided.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Richard Hollington helped you?

Richard will find you really good choices for annuities and will go through them thoroughly and concisely to make sure you understand what is on offer. You can rely upon him totally to give you the best advice. He really does know his job and is very good at it. I would recommend him to anyone.

What could they have done better?

I do not think that Richard could have done any better. He gave me good choices. He explained those choices to me so that I knew what was on offer. The proof, I think, is that I have no regrets with regard to the choice that I made.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Richard Hollington helped you?

Richard Gave me the confidence to take up his advice on how best to invest my savings by taking time to explain in detail my investment plan my only experience in the financial has been with I.S.A.`s and bank saving.I value highly his professional attitude.

What could they have done better?

I could not fault Richards presentation ,attitude nor skill in selling to me my investment plan.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Shropshire

How has Richard Hollington helped you?

At our initial meeting Rick carried out a thorough review of my circumstances. He clearly explained costs, risks and options and created a portfolio for me that reflects my attitude to risk. I was most impressed by RickÂ’s immediate and effective resolution of my pension issues. Rick is always contactable for advice and guidance and responds in a professional, timely and approachable friendly manner.

What could they have done better?

Nothing. I am happy with the quality of Rick's advice and his level of service.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Richard Hollington helped you?

Rick was very helpful in bringing my financial dealings under one roof. After several meetings and much debate (I am cautious where money is concerned) we agreed which way forward we should go. Rick made all the arrangements for the transfer of all the monies that was in two or three places taking away any stress or time involved. My dealings Octagon have been made very easy by helpful staff i would recommend them to any one.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in West Midlands

How has Richard Hollington helped you?

Our first meeting with Richard was a good one, after a discussion he was able to understand our situation and what we hoped to achieve. He talked with us at length regarding our goals and what our attitude to risk was. He is very articulate and understood our aims very quickly. Richard is professional, a good listener and we would not hesitate to recommend him to others.

What could they have done better?

We have no suggestions as to what Richard could do better

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Staffordshire

How has Richard Hollington helped you?

Provided a professional service and explained details of plans well. Good listener and quickly understood requirements and gave appropriate advice.

What could they have done better?

Initial charges seem high at first, but are in line with industry norms. Only time will tell if the charges prove to be money well spent over the longer term.

Review from verified client

March, 2015

Overall

Advice

Service

Value

Based in Flintshire

How has Richard Hollington helped you?

Rick listened to what I wanted to do with my pension pots and set up a plan to drawdown my money in as short a time as possible whilst considering fully my tax liabilities. He only considered my needs and did not try to force any other products on me.

What could they have done better?

In my instance Rick gave the best possible advice for my requirements and I don't,therefore,think he could do any better.

First impression from a user who is not yet a client

December, 2014

Overall

Please provide a brief comment about your experience with Richard

I'm still waiting for a phone call.

Richard's reply

Dear Diane, I am sorry that you feel disappointed by the lack of response. Unfortunately I was unable to login to my Vouchedfor system due to technical issues (password reset troubles) and I was therefore unaware you had made contact as I was was not notified of your enquiry by the "Vouched For" team by way of email or phone call. I have been assured by Vouched For that these issues have now been resolved so should you still need advice I will be happy to contact you. Kind regards Richard Hollington

Review from verified client

November, 2014

Overall

Advice

Service

Value

Based in Lancashire

How has Richard Hollington helped you?

I first approached Richard in 2011 for pension planning advice. He undertook a thorough review of my circumstances and future aspirations and set out a very clear and logical plan for the management and growth of my funds. Throughout all of this initial work Richard was very clear about the costs, the risks and my own attitude to risk. All of these areas were taken into account and explained at a level that I could understand. Having proven his skills and understanding of my circumstances I was more than happy to seek his advice when I took over responsibility for my elderly parents financial affairs upon becoming their attorney. He has since also advised my wife on pensions and investments following her recent early retirement. I have always found Richard to be approachable, friendly, open and at the same time professional. He undertakes annual reviews andis always available to contact in the interim for advice and guidance. I have every confidence in his recommendations and feel that I am always respected and treated as an individual and a friend rather than just another client.

Review from verified client

November, 2014

Overall

Advice

Service

Value

Based in Shropshire

How has Richard Hollington helped you?

Rick has always come for meetings on time and has never expected my husband and I to make decisions about our finances on the day of the meeting, and I find this aspect particularly reassuring. Rick has always explained things in clear and accessible language and left me feeling that I have understood the options available. One of the things that impressed me about Rick was that he carefully took us through the different levels of risk regarding levels of investment and discussed the options. My husband and I never felt pushed to a level of risk greater than we were comfortable with, and we had plenty of time after the meeting to make our decisions based on the comparative options that were provided. Even once the decisions were made we were sent the paperwork to read through and Rick responded promptly to any comments or queries that we had. With my pension Rick again talked me though the different options and explained the benefits and disadvantages of different scenarios put forward by my pension provider. Rick and I decided on three preferred options and then I reflected on which would work best for me over the following week. I didnÂ’t feel pressured into following one track, and therefore was comfortable with my final decision. I have had queries in the time that I have been with Octagon Wealth Management, e.g. when some additional funds became available and regarding my tax return, and I have always felt that I could email Rick at any time. He has always responded promptly and with helpful advice.

What could they have done better?

As I have not had any issues up until now, it is difficult to suggest what could be done better.

Review from verified client

November, 2014

Overall

Advice

Service

Value

Based in Powys

How has Richard Hollington helped you?

I was very impressed with the quality of Ricks' advice, particularly on pensions. I find him extremely responsive. I know my many questions will be answered in a professional and timely manner. In recent months I have had the opportunity to compare his service with that of my fathers long standing financial advisor and Rick compares very favourably. Professional. Attentive. Responsive.