Struan Mackenzie

What were the circumstances that caused you to initially look for an equity release adviser?

To release tied up equity in our house

How has Struan Mackenzie helped you?

Struan explained everything so clearly and professionally. All our options were clearly explained and Struan took the time to understand our needs. Thank you Struan..

Have you seen the outcome you were hoping for?

Yes in the process of completing

What could they have done better?

Nothing..

What were the circumstances that caused you to initially look for an equity release adviser?

House refurbishment and expensive dental work

How has Struan Mackenzie helped you?

Struan has been brilliant in explaining everything

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No I’m extremely happy with the service

What were the circumstances that caused you to initially look for an equity release adviser?

Required advice on options to improve my quality of life

How has Struan Mackenzie helped you?

Struan went through all options giving advice on best options for my requirements

Have you seen the outcome you were hoping for?

From the initial call Struan was able to put my mind at rest, didn't judge by situation. I am hopeful that the outcome will be as I am hoping as just at the beginning of process

What could they have done better?

The service so far has been 5 star

What were the circumstances that caused you to initially look for an equity release adviser?

Equity Release is actually quite straightforward once you know it but we needed expert advice and guidance to begin with

How has Struan Mackenzie helped you?

Struan is extremely good at taking a financial service and putting it into plain language. He has consistently done this throughout

Have you seen the outcome you were hoping for?

Yes indeed. Once we got started there was no stopping us. I say “us” as my wife and I always felt part of a team, not just customers or clients.

What could they have done better?

I note that there is a photograph of Struan on this feedback system. It’s nice to have a picture of who you spend considerable time with on the phone. Perhaps consider a similar photograph sent with initial contact email.

What were the circumstances that caused you to initially look for an equity release adviser?

We were looking for an Equity release scheme against our house to replace kitchen and bedroom soft furnishings, plus an available fund to replace the car in the future. We approached Aviva as one of the market leaders who arranged a meeting with Struan. Struan was extremely helpful and very patient ensuring we understood the process including risks, the interest etc.

How has Struan Mackenzie helped you?

Struan explained the options and that he can only advise on the Aviva Equity release option. He ensured we understood the process and included our niece in all discussions.

Have you seen the outcome you were hoping for?

We are currently awaiting an offer following completion of the condition survey/valuation.

What could they have done better?

Nothing, we are very satisfied with all advice given.