Susan Williams
Viva Retirement Solutions
0330 038 8941
Based in Reigate
View locationTop Rated 2026
Top Rated advisers have met the qualification criteria for VouchedFor's Top Rated Guide, as determined by their client feedback
Verified since: December, 2020
Equity Release Adviser
Susan is an Equity Release specialist, meaning Susan can advise if releasing equity from your home would be right for you or not. Susan is a Whole of Market adviser, meaning Susan has access to a sufficient range of lenders who offer these plans, and is in no way limited to products provided by companies Susan works with.
5 out of 5
Checks carried out by VouchedFor
FCA status: Certified by Firm
Susan is fully authorised under the FCA's Senior Managers & Certification Regime. A regulated Senior Manager has confirmed Susan's status
Last checked: 15 January 2026
Susan is fully authorised under the FCA's Senior Managers & Certification Regime. A regulated Senior Manager has confirmed Susan's status
34
Recent Client Reviews
Susan has received 34 client reviews in the past 12 months; 100% of these have been verified
Verified reviews: 100%
Susan has received 34 client reviews in the past 12 months; 100% of these have been verified
Whole of Market Equity Release Adviser
Susan is an Equity Release specialist, meaning Susan can advise if releasing equity from your home would be right for you or not. Susan is a Whole of Market adviser, meaning Susan has access to a sufficient range of lenders who offer these plans, and is in no way limited to products provided by companies Susan works with.
Last checked: 25 August 2025
Susan is an Equity Release specialist, meaning Susan can advise if releasing equity from your home would be right for you or not. Susan is a Whole of Market adviser, meaning Susan has access to a sufficient range of lenders who offer these plans, and is in no way limited to products provided by companies Susan works with.
2
Qualifications Uploaded
Susan has added their qualifications to their profile. You can see them by clicking on the ‘qualifications’ tab below
2 qualification certificates available to view
Susan has added their qualifications to their profile. You can see them by clicking on the ‘qualifications’ tab below
10
Positive First Impressions
100% of VouchedFor users have had a positive (4 or 5 star) first experience with Susan (based on 10 first impressions)
100% of users who are not yet clients had a positive first experience with Susan
100% of VouchedFor users have had a positive (4 or 5 star) first experience with Susan (based on 10 first impressions)
I am truly Honoured and delighted to be working with Viva Retirement Solutions, their reputation in the industry is second to none! When I started my search for a new company to call my home, I wanted more than anything to work with likeminded people, real people that put their clients’ needs and wants above the ££. The company had to be client centric, compliant and blemish free and so my search began, I decided to talk to as many industry professionals as I could, Brokers, Lenders and Solicitors. The name Viva was at the top of all their lists, so when Viva said yes to me, I jumped in with both feet and I have not looked back since. My career in the Financial Services Industry and Property markets spans over 25 years, I still have clients that go back to my early years 1992. I genuinely believe in what I do and have always been committed to providing the best advice and service that I can for all my clients and regularly go the extra mile to get the job done. Lifetime Mortgages/Equity Release as it stands today is a modern- day solution for a modern day problem. Having previously worked as a Mortgage broker, IFA, running my own business and as an Estate Agent the calls I now get from my clients after we have listened, recommended and actioned the plan is nothing short of humbling, the gratitude is overwhelming. I am lucky to work in an industry that enables people to live the life that they want. Not the one their circumstances force on them. Long live later life lending! I live in the beautiful Surrey countryside with my amazing husband and Cockapoo dog, Wilfred! When I am not working, I love nothing more than walking the Wilf, restoring furniture, cooking and spending time with my family. Just to let you know ..... viva Retirement Solutions fee for arranging a Lifetime mortgage is £995 payable only on completion. Research has shown that some companies charge over £1,500 or 1.95% of the loan, whatever is greater, for this service including a letter of suitability. Equity release will reduce the value of your estate and could affect eligibility to means tested benefits. I will be able to assess and explain this to you. A lifetime mortgage is a long-term commitment which could accumulate interest and is secured against your home. Equity release is not right for everyone and may reduce the value of your estate.
