0330 038 8941
Based in Reigate
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Top Rated 2026
Verified since: December, 2020
Equity Release Adviser

5 out of 5

155 reviews


Checks carried out by VouchedFor

  • FCA status: Certified by Firm

    Last checked: 15 January 2026

    Susan is fully authorised under the FCA's Senior Managers & Certification Regime. A regulated Senior Manager has confirmed Susan's status

  • 34

    Recent Client Reviews

    Verified reviews: 100%

    Susan has received 34 client reviews in the past 12 months; 100% of these have been verified

  • Whole of Market Equity Release Adviser

    Last checked: 25 August 2025

    Susan is an Equity Release specialist, meaning Susan can advise if releasing equity from your home would be right for you or not. Susan is a Whole of Market adviser, meaning Susan has access to a sufficient range of lenders who offer these plans, and is in no way limited to products provided by companies Susan works with.

  • 2

    Qualifications Uploaded

    2 qualification certificates available to view

    Susan has added their qualifications to their profile. You can see them by clicking on the ‘qualifications’ tab below

  • 10

    Positive First Impressions

    100% of users who are not yet clients had a positive first experience with Susan

    100% of VouchedFor users have had a positive (4 or 5 star) first experience with Susan (based on 10 first impressions)

I am truly Honoured and delighted to be working with Viva Retirement Solutions, their reputation in the industry is second to none! When I started my search for a new company to call my home, I wanted more than anything to work with likeminded people, real people that put their clients’ needs and wants above the ££. The company had to be client centric, compliant and blemish free and so my search began, I decided to talk to as many industry professionals as I could, Brokers, Lenders and Solicitors. The name Viva was at the top of all their lists, so when Viva said yes to me, I jumped in with both feet and I have not looked back since. My career in the Financial Services Industry and Property markets spans over 25 years, I still have clients that go back to my early years 1992. I genuinely believe in what I do and have always been committed to providing the best advice and service that I can for all my clients and regularly go the extra mile to get the job done. Lifetime Mortgages/Equity Release as it stands today is a modern- day solution for a modern day problem. Having previously worked as a Mortgage broker, IFA, running my own business and as an Estate Agent the calls I now get from my clients after we have listened, recommended and actioned the plan is nothing short of humbling, the gratitude is overwhelming. I am lucky to work in an industry that enables people to live the life that they want. Not the one their circumstances force on them. Long live later life lending! I live in the beautiful Surrey countryside with my amazing husband and Cockapoo dog, Wilfred! When I am not working, I love nothing more than walking the Wilf, restoring furniture, cooking and spending time with my family. Just to let you know ..... viva Retirement Solutions fee for arranging a Lifetime mortgage is £995 payable only on completion. Research has shown that some companies charge over £1,500 or 1.95% of the loan, whatever is greater, for this service including a letter of suitability. Equity release will reduce the value of your estate and could affect eligibility to means tested benefits. I will be able to assess and explain this to you. A lifetime mortgage is a long-term commitment which could accumulate interest and is secured against your home. Equity release is not right for everyone and may reduce the value of your estate.