Reviewed for

Insurance and Protection ( 4 )

Mortgages ( 6 )

Pensions ( 58 )

Retirement income (annuities, drawdown) ( 37 )

Auto Enrolment ( 2 )

Investments and Savings ( 64 )

Pension Transfers - Non Specialist ( 20 )

Inheritance Planning ( 29 )

Long Term Care ( 6 )

Pension Transfers - Specialist ( 10 )

Financial Planning ( 17 )

Financial Mentoring ( 4 )

Financial Coaching ( 1 )

( 1 )

Reviewers' assets

£500k+ ( 12 )

£200k - £500k ( 32 )

£100k - £200k ( 7 )

Up to £50k ( 3 )

£50k - 100k ( 4 )

Client reviews

First impression from a user who is not yet a client

June, 2024

Overall

Please provide a brief comment about your experience with Gary

Vouched for asked for feedback. If he was recommended then he never got in touch or spoke to me..

Gary's reply

Many thanks for your feedback; however, I would like to confirm we replied to your enquiry at 3.16pm on the same day of your enquiry to see how we could be of assistance. As you mentioned in your email, you prefer this to a call, although we did follow up with a call from our office, too. We did not receive any response from you. Please feel free to get in touch with any queries you have, as we do not like to disappoint potential new clients, especially when we have never received a negative review before.

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Pension fund transfer and consolidation of other funds.

How has Gary Barnes helped you?

Gary has helped me by consolidating my pension funds and pension transfers.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing really

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

We were let down by an advisor at Barclays. We were in a bit of a muddle.

How has Gary Barnes helped you?

He advised on the best way forward for us. He is always helpful over the phone and in person.

Have you seen the outcome you were hoping for?

Yes

Gary's reply

Thank you for the review, it’s very much appreciated.

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

To transfer my defined benefit company pension into a flexible drawdown pension.

How has Gary Barnes helped you?

Advised and arranged the transfer of my pension as mentioned in my previous comment.

Have you seen the outcome you were hoping for?

Yes, I'm very satisfied with the outcome.

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

new job with extra money gary was highly recommend

How has Gary Barnes helped you?

he has pulled all my money together and planned for my future

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing Gary's advice has been great

Gary's reply

Many thanks for your support, it’s appreciated.

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

we were hoping to retire at age 55, we needed advice on investing our pension and receiving an income.

How has Gary Barnes helped you?

Gary advised us on the best options available for investing our pensions to maximise the lifestyle we wanted.

Have you seen the outcome you were hoping for?

we are very pleased with the outcomes achieved and the service we receive from Gary.

What could they have done better?

We could not ask for a better service from Gary.

Gary's reply

Thank you for your reply, its been a pleasure working with you.

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

N/A

How has Gary Barnes helped you?

Since 2016

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Very little.

Gary's reply

Thank you for your positive reply. It’s very much appreciated.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Gary Barnes helped you?

Initially preparing for retirement and pension advice and also Wills and Power of Attorney .

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing we are very happy with the service provided

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Advice on management of funds in work place pension

How has Gary Barnes helped you?

Gary provided a huge amount of information about my options and choices, ensuring I understood everything as we progressed and had time for thinking and asking questions

Have you seen the outcome you were hoping for?

Yes, I now feel confident my pension funds are in the best place to provide a good return for my retirement.

What could they have done better?

Nothing - helpful, supportive, friendly and professional throughout

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Life planning

How has Gary Barnes helped you?

Financial life Planning for the future and retirement

Have you seen the outcome you were hoping for?

Yes excellent service

What could they have done better?

No issues to be raised

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I needed advice on investing spare cash after completion of mortgage

How has Gary Barnes helped you?

Arranged amalgamation of several personal pensions with my employers pension into a drawdown pension that allowed me to retire early. Arranged savings into Stocks and Shares ISA that gives me an additional funds if required. Sorted a mortgage for a buy to let property that produced another income stream.

Have you seen the outcome you were hoping for?

I have been able to retire much earlier than I originally expected, with a better income than expected.

What could they have done better?

I cannot think of anything.

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Roxburghshire

What were the circumstances that caused you to initially look for an adviser?

Retiring and had a private pension.

How has Gary Barnes helped you?

Gary has supplied advice on pension drawdown and details how our pension has been performing and gives us realistic future forecasts.

Have you seen the outcome you were hoping for?

Lately performance has not been as good as in the past, but we firmly believe this will turn around in the future.

What could they have done better?

Can't think of anything that could have been done better.

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I wanted advice and a plan designed specifically for myself and not averaged out in a big pension scheme. I also wanted maximum capital growth within my attitude to risk.

How has Gary Barnes helped you?

He analysed my circumstances and prepared a plan to meet my requirements. He took the time to ensure I understood his proposals and thoroughly explained all the options.

Have you seen the outcome you were hoping for?

I am very happy with the outcomes. The financial sector had faced some unsettling times over recent years and I believe Garry and his team have managed this very well.

What could they have done better?

I hav given Garry 5 stars across the board and don’t feel he could have done anything better. I totally trust Garry and his team and feel that they always have my interest at heart.

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Pension Transfer

How has Gary Barnes helped you?

Gary has sorted out my pension, will and trustfund. He has also advised me on long term financial planning.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Looking for advice on options with defined benefits pension on retirement.

How has Gary Barnes helped you?

Considered all the options available and liaison with company pension fund resulting in decision to leave pension fund and transfer to a market fund. Gary and Kate have since have since been excellent at providing advice and assistance.

Have you seen the outcome you were hoping for?

Yes although the market conditions have created instability. The main issue is that the move from the company pension has allowed us flexibility with planning.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

Moved to the North-East from Kent and was looking for personalised (and independent) financial advice (had previously been with St, James Place.

How has Gary Barnes helped you?

As the expression goes, "he does what it says on the tin". Crucially things are explained in language that is easily understood and time taken to make sure that I really do understand it. Came to Gary a couple of years before retiring so advice was more on pension income (in this case drawdown) and IHT

Have you seen the outcome you were hoping for?

Yes - the advice is definitely personalised and tailored to my requirements. Biggest recommendation I can give is that I have introduced my son to his services on pension planning.

What could they have done better?

Really can't think of anything

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

When considering retirement I needed advice regarding transferring my final salary pension.

How has Gary Barnes helped you?

Gary was able to offer advice on the various options open to me and pros and cons of various scenarios regarding investment.

Have you seen the outcome you were hoping for?

Following covid and conflict in Ukraine, my investments have performed better than expected.

What could they have done better?

Gary and Kate have "held my hand" so to speak during the faltering times, giving sound advice which has proved to be of value.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Advice on investments.

How has Gary Barnes helped you?

With advice on investments and informing me on how the market evolves.

Have you seen the outcome you were hoping for?

I understand that the markets fluctuate but we are satisfied our investments.

What could they have done better?

As I am not into understanding the workings of investing, I can't comment.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Gary Barnes helped you?

Good understandable advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I needed help and advice after my husband died

How has Gary Barnes helped you?

I had no clue about finances. He advised me in a very helpful manner and keeps in touch. He is always accessible by phone and will come to my home if I request it.

Have you seen the outcome you were hoping for?

Yes

Gary's reply

Many thanks for your review Hazel. We always look forward to seeing you.

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

We needed an IFA who provided a more personal touch having been with one where we seemed to be just another account.

How has Gary Barnes helped you?

A full review of our investment strategy to diversify to a more balanced portfolio of investments with significantly reduced fees and charges along with some long term estate planning.

Have you seen the outcome you were hoping for?

Most definitely, we have regular discussions and annual meetings. Our investments are doing well and seem resilient to market changes noting recent impacts from the pandemic and Ukraine. We have family trusts in place to mitigate inheritance tax and provide security for our dependants.

What could they have done better?

Very little so far as we are concerned

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

We needed advice on investing our pensions to provide us with a comfortable income for the long term.

How has Gary Barnes helped you?

Gary has been our advisor the past four years, he has given us clear advice about investing our pensions in order to meet our long term goals. He has advised us on trusts and inheritance tax. We have an annual review with Gary to ensure we are happy with how are investments are doing or make any changes to our portfolio's

Have you seen the outcome you were hoping for?

We are pleased with the advice we were given and very happy with the outcome.

What could they have done better?

The service has been excellent, friendly, professional and personal. I don't think they could have done anything better

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Someone to invest and manage my savings

How has Gary Barnes helped you?

Gary has been very helpful in managing my investments and I’ve always found him very trusting and approachable

Have you seen the outcome you were hoping for?

I’m happy with the outcome

What could they have done better?

I don’t think there’s anything Gary could do better

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

On retiring we had some money to invest and needed advice on what was the best way forward for us.

How has Gary Barnes helped you?

Gary has invested in the best plan for us which has seen our money grow very satisfactorily over the years. Gary also have us advice on making wills and setting up a trust, then recommended a very good solicitor.

Have you seen the outcome you were hoping for?

Yes. Overall a very good return.

What could they have done better?

Nothing.

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

I had a pension to transfer

How has Gary Barnes helped you?

Pension planning

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I needed pension advice.

How has Gary Barnes helped you?

He explained clearly and in an easy to understand way, all the options available to me. Including the advantages and disadvantages of each option.

Have you seen the outcome you were hoping for?

Yes, very happy.

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I was left an inheritance and my husband needed advice on his various pensions

How has Gary Barnes helped you?

He has given us advice which would benefit us in the future and listened to what we wanted and invested how we wanted.

Have you seen the outcome you were hoping for?

N/A

What could they have done better?

Absolutely nothing

Gary's reply

Thank you for your kind review Lisa, we look forward to assisting you both going forward.

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Gary Barnes helped you?

Gary advised how to invest my pension pot so that I had a monthly pension and investments for future needs.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, we are happy with the increase in our investment value

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement needed to know we had sufficient funds that would last .

How has Gary Barnes helped you?

Ary gave us the confidence to retire without financial worries.

Have you seen the outcome you were hoping for?

Yes, both of us are happily retired without having financial worries knowing funds will last us for years to come.

What could they have done better?

Dont change the winning formula. It works !!

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

My pension was with a very large organisation and I wanted a more personal service tailored for me.

How has Gary Barnes helped you?

He provided advice on how best to set up my pension to get the returns I wanted. He also advised on inheritance planning and protection.

Have you seen the outcome you were hoping for?

Yes, Garry analysed my financial situation and my pension has performed very well, better than expected. He has also produced a life plan to protect my investments as much as possible, giving me peace of mind for my family. I

What could they have done better?

I don’t honestly think they could do anything better. Garry and his company are totally trustworthy, efficient and care about their clients interests. I would recommend Garry and his company to anyone. In fact I already have.6

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I was looking at transferring my final salary pension pot with a view to retiring early to benefit from investing my pension funds.

How has Gary Barnes helped you?

Gary gave invaluable advice and was able to navigate me through the process of transferring my fund.

Have you seen the outcome you were hoping for?

I had only just retired when Covid hit - and therefore was very worried at the impact this would have on my investment - but with steady guidance from Gary I am pleased to say that my worries were needless and my investments have surpassed all my expectations.

What could they have done better?

I can't think of anything that Gary could have done better - communication has always been very good, even more so during Covid, and his knowledge and calming influence helped me over a very tough few months.

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Advice on my pension

How has Gary Barnes helped you?

Good friendly advice,informative and helpful.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I think everything was what l expected

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

We were approaching retirement and wanted to optimise our investments and savings as well as sorting out our inheritance planning.

How has Gary Barnes helped you?

We had some poor experiences with a Financial Adviser which caused us to look around for a replacement. Gary understood our situation with our pensions, investments and savings. His whole approach was professional and he was able to provided us with sound advice and options that would meet out future requirements. His whole approach was professional and

Have you seen the outcome you were hoping for?

Despite the rigours of the last 18 months due to Covid 19 we feel the outcome has been inline with what we were expecting.

What could they have done better?

Only wish we had spoken to Gary a lot sooner !

Gary's reply

Hi Tom, thank you very much for your kind review!

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Needed someone to guide me with my money

How has Gary Barnes helped you?

Setup my pension and isa for me

Have you seen the outcome you were hoping for?

Yes

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

I was 62 and had always worked and paid into a pension and avcs. I was ready to retire and wanted advice on pension/drawdown options. Gary was recommended.

How has Gary Barnes helped you?

Gary looked at all my pensions. He listened to what I wanted and advised accordingly. I have found his advice to be honest, containing good common sense, and given in a language I can understand.

Have you seen the outcome you were hoping for?

Yes. I am more than happy with the outcome, which is reviewed annually.

What could they have done better?

Cant imagine how to improve on what is already an excellent service.

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I had a pension that I was able to take a 60 but I was still working so needed advise on what to do with it

How has Gary Barnes helped you?

Gary Barnes went through the options and also presented information in graph format which was helpful to understand planning for my retirement and I invested the money I received from my pension

Have you seen the outcome you were hoping for?

Yes, my investments are doing really well

What could they have done better?

I don't they could have done anything better, I am really satisfied

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

We were coming up for retirement and were looking for advice regarding drawdown v. annuity, lifetime allowance changes, as well IHT planning. Advice on whether the pension funds would be sufficient to cover us.

How has Gary Barnes helped you?

Explained the pension options available along with pros & cons and impact of LTA. Took us through our expected income/expenditure and likelihood of our funds covering us for rest of life. Provided explanations on technical jargon such as LTA, crystallisation events etc. Information on expected IHT and options available to us.

Have you seen the outcome you were hoping for?

Yes. Regular meetings and advice over the past 5 years to help us in making decisions such that we are now comfortable in our understanding of our financial situation.

What could they have done better?

Can't really fault them on anything - only regret is that it could have been beneficial to have dealt with them at a much earlier stage in our lives when we were still in the longterm planning/savings stage for retirement - something that we have since got our son to do.

Gary's reply

Hi Colin, Thank you for your review, we very much appreciated your kind comments. I’m glad we have been able to help and its been a pleasure working with you and your family.

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Wanted to know where to put our savings for a better return. Also advice about combining pensions.

How has Gary Barnes helped you?

Explained in simple terms how our investments worked, where our money was invested and also in our annual meeting took time to explain fully how our investments had faired. Didn’t use confusing language and patiently answered any questions we had.

Have you seen the outcome you were hoping for?

Yes we have. Always want more, but very satisfied with outcome so far.

What could they have done better?

Honestly can’t think of anything. Always available to take calls or very quickly answer emails. Brilliant.

Gary's reply

Hi Joe, Thank you for your review, we really do appreciate the feedback. We always look forward to seeing you and answering any queries that you may have.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I had a number of under performing pension plans, I spent two years looking for the right financial adviser dismissing quite a few, in that time for various reasons. I found Lifeplan from reading a Which recommendation of FA 's specialising in people over 50.

How has Gary Barnes helped you?

Firstly after meeting Gary I was impressed with the bespoke services he offered tailored to my needs , rather than a list of standard products offered by the larger firms of financial advisers. I also got the impression that I could trust him to do the right thing for me rather than what was beneficial for the company.

Have you seen the outcome you were hoping for?

I have seen my investments grow in line with my expectations, I find it very helpful to be able to login and see how they are performing 24/7 I started drawing down my pension monthly from January 2020, having part tax free and part taxed, the tax is deducted at source. The whole process is working extremely well and I am satisfied with both the investment strategy and the draw down process.

What could they have done better?

I am a detail person so I would like more clarity on the build up of the total fees deducted not just the advisers fees but the investment company, buying and selling etc. More detail of fees deducted was provided in the latest annual review.

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

To secure my future & that of my dependents following my husband's death.

How has Gary Barnes helped you?

Gary looked into my circumstances & suggested the optimum means of ensuring long-term stability.

Have you seen the outcome you were hoping for?

To date, I have been extremely satisfied.

Gary's reply

Hi Miranda, many thanks for the kind review

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

I needed assistance in the planning and arrangement of my retirement provisions and wills.

How has Gary Barnes helped you?

Gary advised everything and provided all of the services I asked for

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I don't think there is anything Gary could have done better. His advice was sound and came across very clear

Gary's reply

Hi Paul, many thanks for the kind review!

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Many years ago, we felt that we were not getting the service we required from our original financial adviser and asked our accountant if he could recommend anyone and Gary was recommended

How has Gary Barnes helped you?

Gary helped to buy and transfer commercial properties within our pension scheme as well as advising on other aspects of financial planning such as setting up Trusts etc

Have you seen the outcome you were hoping for?

Yes, we are very pleased at the results

What could they have done better?

Nothing comes to mind as we are happy with the service provided

Gary's reply

Thank you for the kind review Bruce

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

Needed financial advise on pensions and investments and to set up trust funds

How has Gary Barnes helped you?

Gary gave me good advice on wealth management.

Have you seen the outcome you were hoping for?

Early days but yes.

Gary's reply

Thank you for your review Owen

First impression from a user who is not yet a client

November, 2019

Overall

Please provide a brief comment about your experience with Gary

I

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Wanted professional advice where best to invest.

How has Gary Barnes helped you?

He gave me the advice and the options on investments.

Have you seen the outcome you were hoping for?

The returns at present are volatile, but seem to be satisfactory.

What could they have done better?

As I do not really know what other options he could have applied, I cannot comment.

Gary's reply

Thank you for your review Carole!

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Financial investment.

How has Gary Barnes helped you?

With advice on investing in the Stock Market.

Have you seen the outcome you were hoping for?

The outcome has been favourable.

What could they have done better?

Not knowing what is involved, I cannot comment.

Review from verified client

August, 2019

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I had investments with various large financial organisations but wanted to consolidate these into one place and felt independent advice would be a better guide rather than a company looking after their own interests. A friend was already using Gary and was happy with the service so I felt more reassured when making my initial approach.

How has Gary Barnes helped you?

Gary asked lots of questions about my current situation, my goals for the future and how I felt about risk. He was also interested in me as a person and my lifestyle. It took me several visits with lots of questions / answers before I felt confident enough that I could invest my life savings with Gary's advice. Gary has always come up options to my scenarios and I never felt pressurised to make any specific choices. Yes he will give guidance and advice but the final decision is always mine.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

First impression from a user who is not yet a client

July, 2019

Overall

Please provide a brief comment about your experience with Gary

I was in contact with Kate Boon who came to my home. She was very informative and helpful and explained everything fully. I’m Sure Gary will be very informative too but have not actually had contact with him

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

We needed help in planning for retirement

How has Gary Barnes helped you?

He set out the options for planning for the future

Have you seen the outcome you were hoping for?

Yes, our investments have made good growth

Gary's reply

Thank you for your review Joan, we look forward to seeing you at your next annual review

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Pension release

How has Gary Barnes helped you?

Friendly and understandable advice

Have you seen the outcome you were hoping for?

Yes

Gary's reply

Hi David, thank you for your kind review

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Returned from living overseas and needed advi e

How has Gary Barnes helped you?

Advised on tax free pension drawdown

Have you seen the outcome you were hoping for?

Yes

Gary's reply

Thank you for your review Carole, we look forward to seeing you again at your annual review!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I am retiring in the near future and needed guidance on investing my pension transfer for income in retirement.

How has Gary Barnes helped you?

Gary and his colleague Kate gave me excellent advice on investing my pension pot to enable my wife and I to enjoy retirement and also valuable guidance regarding inheritance for my family.

Have you seen the outcome you were hoping for?

Yes - I am confident Gary has provided me with the best service available.

What could they have done better?

I cannot fault the service Gary has provided, he is honest and open and always able to clarify on any aspect that I was not clear on. I am looking forward to a long and prosperous future.

Gary's reply

Hi Tony, thank you for the lovely review we look forward to seeing you at your annual review!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I had an opportunity to take early retirement from my place of employment and some financial planning was necessary to facilitate this.

How has Gary Barnes helped you?

Gary and his team outlined all the option's available to me, and everything was explained with clarity, in a way that was easy to understand, without the 'jargon' that some people like to use. I was able to make my choices, armed with all the fact's, the pro's and the con's, that there are with any particular choice.

Have you seen the outcome you were hoping for?

Yes I am happy with the outcome. My goal was to take early retirement, and to be financially solvent in retirement. Gary and his professional team helped to make this happen.

Gary's reply

Thank you for your kind review Michael, we look forward to seeing you at your annual review!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I needed to transfer an occupational pension and plan for our future retirement.

How has Gary Barnes helped you?

He gave us a vast amount of help and advice. He put us at ease and made the process simple and comfortable.

Have you seen the outcome you were hoping for?

Yes

Gary's reply

Many thanks for your review Andrea

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Planning for retirement and having access to pension funds from age 55

How has Gary Barnes helped you?

Gary advised us on investment of funds to provide an income which will last us well into old age.

Have you seen the outcome you were hoping for?

We retired a year ago with an agreed income and we are happy with this. We can monitor our portfolio and access funds should we need too.

Gary's reply

Thank you Anne for your kind review, we look forward to assisting both you and David!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Cumbria

What were the circumstances that caused you to initially look for an adviser?

No adviser and a 5 year gap in pensions payments

How has Gary Barnes helped you?

Undertook a full review of my circumstances, attitude to risk, and future retirement plans /aspirations and what I needed to do to achieve this.

Have you seen the outcome you were hoping for?

My plans are now more structured. Investment performance has been satisfactory, although as yet only over a relatively short time frame and the pensions investment is for the longer term.

Gary's reply

Many thanks for your review Andy!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

To protect property and savings on retirement.

How has Gary Barnes helped you?

Gary and his mortgage advisor initially helped secure a mortgage for us then advised us on the best way to protect our savings and assets.

Have you seen the outcome you were hoping for?

Yes absolutely.

What could they have done better?

I can’t think of anything he could have done better. We are kept up to date regularly and nothing is too much trouble.

Gary's reply

Thank you for your kind review Pauline, we look forward to seeing you both at your annual review

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Poor advice from previous adviser.

How has Gary Barnes helped you?

Explained fully our options in a way that was easy to follow and understand regarding pension investment and drawdown.

Have you seen the outcome you were hoping for?

Yes we have and we have also been made aware of any risks involved.

What could they have done better?

There isn't anything we have discussed that we feel Gary could have done better.

Gary's reply

Hi Bill, many thanks for leaving myself a review, we look forward to seeing you both at your annual review!

Review from verified client

July, 2019

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

I needed help with finances after the death of my husband

How has Gary Barnes helped you?

He was very patient and explained everything in detail. Always answered any questions I have and doesn't make me feel silly for asking them.

Have you seen the outcome you were hoping for?

yes

Gary's reply

Thank you for your lovely review Hazel, see you soon!

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

When we moved to the NE we were looking for good financial advice

How has Gary Barnes helped you?

We were clients of Lifeplan (Gary Barnes and Kate Boon) over a period of nearly 3 years

Have you seen the outcome you were hoping for?

No, there were a number of niggling issues and when I put these into writing, I found my relationship terminated with just a few days notice - 3 months from my retirement!

What could they have done better?

Handled myself as a client much better, including appreciating the fact that I had genuine issues which he could have addressed Communicated better

First impression from a user who is not yet a client

December, 2018

Overall

Please provide a brief comment about your experience with Gary

We can't speak highly enough of Gary and Kate. From our first meeting with them we knew we had chosen well. They are very family focused and took time to explain what the company delivers and what we can expect from them in the future. Gary explained in plain English and with the use of flip charts how our funds will be invested - which was a great help as we have no experience of financial investments. They are very professional and experienced. We are looking forward to a long and profitable future with Lifeplan.

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Husband’s forthcoming retirement.

How has Gary Barnes helped you?

Gave advice and explained complicated options in simple terms. Organised the set up of power of attorney and our wills.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Completely satisfied with all aspects of the service provided.

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Northumberland

What were the circumstances that caused you to initially look for an adviser?

I wanted to invest some savings and wasn't sure where the best place would be

How has Gary Barnes helped you?

Gary has helped with my investments over the years I have been with him and I trust his advice

Have you seen the outcome you were hoping for?

Overall yes

What could they have done better?

There is nothing Gary could have done better

Review from verified client

December, 2018

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Forthcoming retirement

How has Gary Barnes helped you?

I was guided through the options and documentation that was required to organise drawdown pension. In addition Gary organised my Power of Attorney

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I was completely satisfied with the advice given, and the subsequent results.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I was fortunate enough to be offered early retirement and wanted to financially plan for the future

How has Gary Barnes helped you?

Gary took on board what I was trying to achieve for my wife and myself. With his advise following much discussion with regard to our attitude towards risk/ reward he came up with a financial plan to secure our financial future.

Have you seen the outcome you were hoping for?

We certainly have. Gary was at pains to point out that what proposed was not any form of get rich quick scheme but a balanced medium to long term approach. In other words a financial life plan for the future. We are fully aware there may be peaks and troughs. But I can only say that over the period of 10 years we have been with Gary the service has delivered exactly what we wanted. Reasonable return with relatively low risk.

What could they have done better?

In all honesty I cannot think of a single thing. If your not up to speed with the mechanics of the financial industry I appreciate it can be quite daunting. However when you have your annual review Gary, Kate and Abigail are at pains to explain things as simply as possible. They will present the various options available and answer any questions that you may have in order that you can make an informed decision relating to your future financial planning.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I find financial, pensions and inheritance planning difficult to understand, and don’t keep abreast of all the rules and regulations. So I needed an advisor.

How has Gary Barnes helped you?

He helped with all of the above and I now feel that my pension, investments and inheritance plans are set up as best they could be.

Have you seen the outcome you were hoping for?

Last year has not been the best return but overall since dealing with Gary I have had a better than expected return.

What could they have done better?

Not sure if he could improve his service to me. He explains everything well and I feel he has my best interest at heart. Above all I totally trust him and his staff

Review from verified client

November, 2017

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

We were looking for advice on how to invest our savings and on our pension planning.

How has Gary Barnes helped you?

They understood our requirements. Both Gary and Kate explained the options available to us and what the differences were for each option giving us a good understanding which allowed us to make an informed decision on which option would meet our goals. They helped us to progress our option and made it hassle free. At all stages of the process they explained the cost of our decisions. It was very important to us that we felt confident to progress with a company who understood our requirements and we felt comfortable with. Gary Barns certainly met these requirements.

Have you seen the outcome you were hoping for?

We were totally happy with the recommendations and options we discussed and had no issues about moving forward with our investments. The investments were well suited to our circumstances. Th suggestions regarding inheritance planning made good sense and suited our requirements perfectly.

What could they have done better?

Gary and Kate were willing to meet us at anytime, even staying back in the office in order to fit around our availability. They were always available to answer any queries we had.

First impression from a user who is not yet a client

May, 2017

Overall

Please provide a brief comment about your experience with Gary

Felt relaxed talking to Gary. Will discuss further but if I decide to go ahead with pension plan I would proceed via Gary.

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Unhappy with service from current Financial Adviser.

How has Gary Barnes helped you?

Gary gave us a clear understanding of the options that were available to us.

Have you seen the outcome you were hoping for?

Yes, in the short time Gary has been looking after our pensions, everything has been transacted very efficiently with updates by Email.

What could they have done better?

We do not feel that Gary could have done anything better in the time that he has been looking after our pensions.

Review from verified client

January, 2017