Reviewed for

Insurance and Protection ( 12 )

Mortgages ( 1 )

Pensions ( 45 )

Retirement income (annuities, drawdown) ( 20 )

Auto Enrolment ( 2 )

Investments and Savings ( 40 )

Pension Transfers - Non Specialist ( 20 )

Inheritance Planning ( 5 )

Long Term Care ( 5 )

Pension Transfers - Specialist ( 7 )

Financial Planning ( 29 )

Financial Mentoring ( 7 )

Financial Coaching ( 4 )

Reviewers' assets

£500k+ ( 7 )

£200k - £500k ( 5 )

£100k - £200k ( 8 )

£50k - 100k ( 6 )

Up to £50k ( 13 )

( 1 )

Client reviews

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Henry Philpott helped you?

Annual face to face meeting, discussion and advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

In the financial climate over the last few years, nothing

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Bringing 3 Pension savings into one fund for a drawdown pension income

How has Henry Philpott helped you?

The selection of a provider and the switching of funds to bring in better returns

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing to my knowledge

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Pensions and investment advice

How has Henry Philpott helped you?

Speedy and efficient advice and responses

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, all was done well

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Poor performance and support from a previous financial organisation.

How has Henry Philpott helped you?

Very much so Henry has been very helpful in providing sound advice always considering our best interests.

Have you seen the outcome you were hoping for?

Yes based upon initial projections.

What could they have done better?

Nothing I am completely satisfied.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Required to transfer a works pension, and enquire about a retirement plan with investing/saving through to my retirement date

How has Henry Philpott helped you?

Face to face meeting after reviewing ALL my personal financial circumstances and establishing my investment risk strategy he produced a plan for my pension transfer and investment vehicle to take me through to my retirement and beyond.

Have you seen the outcome you were hoping for?

Yes and more. Very happy with the outcomes.

What could they have done better?

Nothing. He has a very thorough transparent process whilst confirming my understanding of the investments before proceeding with any commitment.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I had 2 formant pensions

How has Henry Philpott helped you?

Helping me make my pensions work for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing at all, very happy with all that they do for me

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We had been with a large nationwide investment company where our investments were doing fairly poor but their charges were extortionate- we also had very very little correspondence from them and the 6 monthly reviews never happened. We wanted to find somewhere, where we weren’t just a series of account numbers.

How has Henry Philpott helped you?

Henry has navigated the smooth transfers of our investments and SIP, which at times has not been easy when trying to get the previous investment companies to play ball but he managed it, keeping us informed at all times.

Have you seen the outcome you were hoping for?

Absolutely we have.

What could they have done better?

I haven’t found anything as yet.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I had cause to change IFA.

How has Henry Philpott helped you?

He has provided clear and concise advice.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing really.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Momey

How has Henry Philpott helped you?

With his advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Consolation of my portfolio

How has Henry Philpott helped you?

Explained everything so clearly

Have you seen the outcome you were hoping for?

Yes very happy

What could they have done better?

Not a lot

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking to combine a number of workplace pensions into one scheme along with my private pension. Also open up a number of long term ISA’s.

How has Henry Philpott helped you?

Made the transactions hassle free & easy to understand. Given me a lot of confidence in my long time goal.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Inheritance and Pension Advice

How has Henry Philpott helped you?

Yes

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Repeat review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

Stayed in contact to ensure everything is going ok. Confirmed how to contact him if the need arises

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Due to having an increased pot of savings I felt it would be sensible to seek specialist advice on how to protect and enhance those savings.

How has Henry Philpott helped you?

Henry spent time clearly explaining my investment and pension options. He was incredibly personable yet professional and filled me with complete confidence in his knowledge. Henry is always there at the end of the phone or email to respond to my queries promptly and skilfully.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

To open a junior ISA for my grand daughter

How has Henry Philpott helped you?

Apart from the ISA, given me advice on pension drawdown and general financial advice.

Have you seen the outcome you were hoping for?

Yes,the ISA has performed well

What could they have done better?

Nothing.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Needed life insurance and transfer a pension that had been sat around for years

How has Henry Philpott helped you?

He gave me all the options in detail and helped me decide on the right product.

Have you seen the outcome you were hoping for?

The pension is in a good fund and performing well for the current market situation.

What could they have done better?

Nothing

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Henry Philpott helped you?

Very reliable easily contactable,pleasant demeanour.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing to my knowledge

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

To help with moving over pensions and my savings.

How has Henry Philpott helped you?

Henry helped me putting all my pensions into one pot. Also helped setting up a savings account.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

N/A

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Help with financial advice

How has Henry Philpott helped you?

To understand my finances and enables me to grow my funds

Have you seen the outcome you were hoping for?

Yes, very much so

What could they have done better?

Nothing whatsoever

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Investment and pension advice

How has Henry Philpott helped you?

Sound advice/forward planning/ investment changes to suit current markets

Have you seen the outcome you were hoping for?

Considering events effecting markets over the last 3-4 years-yes

What could they have done better?

Can not think of anything they could have done better

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

To try and gain some understanding of the complexities of pensions and how mine was performing

How has Henry Philpott helped you?

Given me excellent advice. Been very friendly and professional and very knowledgeable in the complexities of pensions.

Have you seen the outcome you were hoping for?

Pretty much as good as it gets on my income.

What could they have done better?

Given me the winning lottery numbers.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

After a recent bereavement of a friend we felt the need to revisit and review our finances to make sure that both us and our children would have financial security

How has Henry Philpott helped you?

Henry reviewed our insurance policies and ensured that we had the right level of cover

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement of previous advisor

How has Henry Philpott helped you?

Thoughtful investments and regular communication

Have you seen the outcome you were hoping for?

Yes

Repeat review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

After looking at the returns after 12 months we reached a satisfactory outcome in changing a few policies in order to increase returns Henry undertook this work with great professionalism and as I start now to draw down my pension I can look forward to a satisfactory return knowing my returns will be monitored in a timely manor

Repeat review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

Review of existing investments

Repeat review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

Moved all my investments into one company and allowed income

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I'd been offered compensation for bad pension advice in the past and was looking for a financial advisor to review the offer and give me appropriate advice.

How has Henry Philpott helped you?

Henry reviewed the compensation offer and put me in touch with his accountant for a 'second pair of eyes'. He also reviewed my pension arrangements, including the options I'd have when I reached retirement age and made appropriate recommendations.

Have you seen the outcome you were hoping for?

Yes

Repeat review from verified client

September, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

Investment changes to suit current markets

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

My pensions

How has Henry Philpott helped you?

He has Lee us up to date with our financial plans

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing thank you

Repeat review from verified client

August, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

Key information

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I recenly became self employed, and needed to get my self a pention sorted out.

How has Henry Philpott helped you?

Henry was very helpful and set up my pention for me and explained all the relevant information

Have you seen the outcome you were hoping for?

It’s a long process so it will be a long investment but I have all hope Henry’s advice.

What could they have done better?

I couldn’t fault in anyway.

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I have been self employed for over a year now and felt the need to set up my own private pension so I contacted Henry for advice.

How has Henry Philpott helped you?

Henry was extremely helpful in showing me how each pension scheme works and advised me on the pros and cons giving me a great insight to something I had no previous experience with. I now feel very confident with the future of my pension and look forward to retiring.

Have you seen the outcome you were hoping for?

Following the meeting I have now set up a private pension based on professional advice from Henry.

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Pension transfer and wealth building

How has Henry Philpott helped you?

Helped me to set up a private pension and stocks & shares ISA

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Looking for a private pension

How has Henry Philpott helped you?

Found the best possible option available for what I needed.

Have you seen the outcome you were hoping for?

Pension sorted with so much ease and communication

What could they have done better?

Nothing at all. Lovely young man with a lot of knowledge

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I become a new homeowner and needed policies in place to protect myself and family in the unfortunate event something happened.

How has Henry Philpott helped you?

Henry has put me onto some affordable and straight forward, jargon - less policies.

Have you seen the outcome you were hoping for?

Yes - 100%.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Cumbria

What were the circumstances that caused you to initially look for an adviser?

I sold my business and intended to retire and relocate. My wife and I needed advice and support we could trust.

How has Henry Philpott helped you?

Providing information, guidance and advice for putting together a strategy for our retirement plans and to understand and consolidate previous financials.

Have you seen the outcome you were hoping for?

Pretty much as much as the present global issues allowed.

What could they have done better?

No

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We have had a financial advisor for over 30 years.

How has Henry Philpott helped you?

He has helped us with financial matters.

Have you seen the outcome you were hoping for?

The performance of the investments is dependent on the financial climate.

What could they have done better?

We feel that during the current financial climate they are giving us the best advise possible.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Recommended by a friend

How has Henry Philpott helped you?

Managing and advising on finances

Have you seen the outcome you were hoping for?

Difficult as stockmarkets volatile

What could they have done better?

Not sure

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We have always used financial advisors for our mortgage, pensions and investment advice. Our previous advisor stepped down and we knew of the company and it’s reputation.

How has Henry Philpott helped you?

Pension planning/advice and investment ISA advice.

Have you seen the outcome you were hoping for?

Yes - consolidated investments on one platform.

What could they have done better?

Because we use an investment platform and therefore have only one annual review, we would feel more confident if Henry checked in with us more frequently (at the 6 months mark) to ask how we felt about our investments and feedback he has. It would make the service a bit more tailored/personal.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement and the consolidation of 3 DC schemes into 1drawdown policy

How has Henry Philpott helped you?

Took the time to draw up various options including the benefits of options which I indicated would not interest me

Have you seen the outcome you were hoping for?

Yes the policy we picked together is working well

What could they have done better?

Been more aggressive with one of the DC pension which I was moving to a new company they delayed to long

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Investment and pension planning

How has Henry Philpott helped you?

He has offered sound advice on the above ticked items

Have you seen the outcome you were hoping for?

Until the last couple of years the investments did really well. Henry continues to offer sound advice on markets during these more difficult times

What could they have done better?

I can’t think of anything

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Longterm customer of the company

How has Henry Philpott helped you?

Advise on investments and help in deciding what to do to maximize them to help my income in retirement

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing I can think of

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Previous pension company ceased its draw down option and I was seeking advice for alternative company

How has Henry Philpott helped you?

Looked at my requirements and advised me on all the appropriate options

Have you seen the outcome you were hoping for?

Yes - happy with the advice given and the results

What could they have done better?

For me personally there is nothing he could have done.

Review from verified client

December, 2022

Overall

Service

Advice

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Pension planning required and advice with where to invest inheritance.

How has Henry Philpott helped you?

Recommending products, investing and moving funds.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing in particular. Quality of service has been high.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

We wanted Independent advice preferably local to where we live and where we could talk face to face and be reassured that we had our financial advice on tap

How has Henry Philpott helped you?

Henry has given us advice about our pensions, retirement and our financial future

Have you seen the outcome you were hoping for?

Yes so far we have and we have more work to do

What could they have done better?

Nothing … we are more than happy that we have achieved our initial objectives

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I needed advice on merging and transferring pensions

How has Henry Philpott helped you?

Henry has merged several pensions economically into one pot to help manage it and helped me to be able to understand my options for early retirement through a debilitating illness. Henry is very good at explaining complex financial things if you don’t understand them.

Have you seen the outcome you were hoping for?

Still in progress and review. I have retired early only recently but also need to review the pension and investments frequently to ensure the pot will last at the amount I collect.

What could they have done better?

Nothing

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to start saving a more regular amount for the future.

How has Henry Philpott helped you?

He has helped manage investments and advised on the best products for our circumstances.

Have you seen the outcome you were hoping for?

Yes, our savings have grown and are accessible when we need them, this is exactly what we wanted.

What could they have done better?

I don’t have any suggestions for improvement, Henry has been on hand every time we’ve needed advice and guidance and we trust him implicitly.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Wanted to consolidate

How has Henry Philpott helped you?

Retire

Have you seen the outcome you were hoping for?

Yes now retired with one big pot

What could they have done better?

No

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice about combining pensions and understanding my workplace and private pension options.

How has Henry Philpott helped you?

Henry provided me with an overview of my options for my pension, provided fantastic insight into the various types of pension and he also gave me advice and support about financial planning for my future.

Have you seen the outcome you were hoping for?

I feel a lot more secure about my future thanks to his advice and also educated about pensions and sensible financial planning.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I became self employed and needed advice in regards to a private pension and my insurance options

How has Henry Philpott helped you?

Henry has given me a better understanding on what sort of pension would best suit me, as someone who was newly self employed his advice really helped.

Have you seen the outcome you were hoping for?

Yes, i am really happy with everything so far.

What could they have done better?

Nothing.

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Advice for investing my pension

How has Henry Philpott helped you?

Helped me choose the right plan for planning my retirement. Everything has been clearly explained from start to now

Have you seen the outcome you were hoping for?

Yes

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Conwy

What were the circumstances that caused you to initially look for an adviser?

I needed to consolidate three defined contributions into one scheme on reaching retirement age

How has Henry Philpott helped you?

His advice and guidance helped me smoothly through this process

Have you seen the outcome you were hoping for?

Yes all consolidated under one scheme with a drawdown income to come in future months on a timescale of my choice

What could they have done better?

At this stage I do not think any other steps would have speeded up the process or produced a better financial outcome to suit my requests other than the ones we selected together

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking into how best to invest some inheritance money,

How has Henry Philpott helped you?

Henry is extremely knowledgable and takes time to help wherever he can, he is fully aware of current markets and has his customers best interest at heart

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Inheritance

How has Henry Philpott helped you?

Henry has assisted and advised on investments, savings, tax relief and pensions

Have you seen the outcome you were hoping for?

Yes,

What could they have done better?

Nothing

Review from verified client

September, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

To consolidate my various pensions

How has Henry Philpott helped you?

He helped me set up a personal pension and discussed various financial metrics that will impact my pension

Have you seen the outcome you were hoping for?

Yes

Review from verified client

September, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was planning to retire and I needed help and advice to make my money work hard for me to secure my financial future.

How has Henry Philpott helped you?

Henry has given good, quality, sound advice to help my money work for me.

Have you seen the outcome you were hoping for?

Yes, I have now retired and Henry has shown me how to draw money to give me financial security while taking advantage of tax avoidance strategies too.

What could they have done better?

Henry has always responded quickly and efficiently to any queries I have had. I could not have asked for more.

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Investment and pension planning.

How has Henry Philpott helped you?

He has offered sound advice on all the above ticked items.

Have you seen the outcome you were hoping for?

Until the last couple of years, the investments did really well. In the recent volatile markets Henry has continued to offer sound advice.

What could they have done better?

I can't think of anything.

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Saving money

How has Henry Philpott helped you?

Clear view on how to save money and investments

Have you seen the outcome you were hoping for?

Yes

Repeat review from verified client

March, 2022

Overall

Advice

Service

Value

Based in West Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Henry Philpott helped you since your last review?

Henry has been exceptional throughout, incredibly knowledgeable. Since my last review he has pro-activley advised me on market changes and where my private pension is best suited.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in West Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to create a private pension and acquire life insurance for my partner and I.

How has Henry Philpott helped you?

Henry set me up with a TP pension and life insurance within 1 hour. He was incredibly professional and likeable, I would highly recommend

Have you seen the outcome you were hoping for?

Yes I have

What could they have done better?

Nothing, the whole process and experience was excellent