Reviewed for

Insurance and Protection ( 14 )

Mortgages ( 9 )

Pensions ( 25 )

Equity Release ( 1 )

Retirement income (annuities, drawdown) ( 11 )

Investments and Savings ( 23 )

Pension Transfers - Non Specialist ( 5 )

Inheritance Planning ( 6 )

Long Term Care ( 3 )

Pension Transfers - Specialist ( 1 )

Financial Planning ( 16 )

Financial Mentoring ( 7 )

Financial Coaching ( 2 )

( 1 )

Reviewers' assets

£200k - £500k ( 1 )

£100k - £200k ( 4 )

Up to £50k ( 10 )

£50k - 100k ( 11 )

Client reviews

This adviser has some reviews that were left while they were employed at a different firm to the one they are at now.

First impression from a user who is not yet a client

April, 2024

Overall

Please provide a brief comment about your experience with Lauren

The discussion I had with Lauren was exceptionally helpful. Her care in dealing with the personal situation I brought to the meeting was perceptive and, in my view, helpful in many ways. Most importantly I left with a clear view of actions that needed to be taken and decisions that required responses.

Repeat review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Cheshire

This review is a follow-up review from a client who left a review previously.

How has Lauren Tudor helped you since your last review?

Since our last review Lauren has spent time reviewing our level of protection so that we now have full peace of mind. Lauren has also gone through our cashflow modelling with software that has given us a fully integrated view of our finances, allowing us to better plan for retirement. Our children's ISA's are doing well and we are now considering children's pensions so that we can really set them up for their financial future. This would not have even been a consideration without Lauren's personalised service where she has got to know us and our goals as a family. With 3 children and 2 businesses, it's hard to find time but with Lauren's guidance we ensure we make the time to do this vital planning together. Thank you Lauren for the advice and ongoing support.

Lauren's reply

Thanks so much for your review - its great working with you all

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Denbighshire

What were the circumstances that caused you to initially look for an adviser?

Pension advice.

How has Lauren Tudor helped you?

Clear and structured advice.

Have you seen the outcome you were hoping for?

Yes and still progressing.

What could they have done better?

I doubt anything.

Lauren's reply

Thanks for your review

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

On going for last 15 years

How has Lauren Tudor helped you?

A continued service yes

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

More contact

Lauren's reply

Thanks for your review

Review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I sought the expertise of a financial adviser with the primary goal of organizing my pension and developing a comprehensive plan for my future financial security. In this pursuit, Athertons and Lauren emerged as an invaluable partner.

How has Lauren Tudor helped you?

Lauren has been instrumental in providing invaluable assistance throughout my financial planning journey. Her expertise and deep understanding of pension management have played a pivotal role in organizing and optimizing my pension fund. Lauren's commitment to client education has empowered me to make informed decisions about my financial future, as she patiently explained complex concepts and ensured I had a clear understanding of the strategies in place. Additionally, Lauren's professionalism and responsiveness have made the entire process seamless, as she promptly addressed any questions or concerns I had along the way. Overall, Lauren's guidance has significantly enhanced my financial well-being, providing me with a sense of security and confidence in my future financial outlook.

Have you seen the outcome you were hoping for?

While it's still early days in my financial planning journey with Lauren, I'm very confident that my money is in the right hands. Lauren's meticulous approach and personalized strategies have instilled a strong belief that the outcomes I'm hoping for are well within reach. The clarity and organization she has brought to my pension, coupled with her commitment to keeping me informed, have laid a solid foundation for future financial success. Though the full outcomes are yet to unfold, the early signs under Lauren's guidance are extremely promising, reinforcing my confidence in the decision to entrust my financial future to her expertise.

What could they have done better?

Nothing, I'm very pleased with Lauren's 5 star service!

Lauren's reply

Thanks so much for your review - its great working with you

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Gwynedd

What were the circumstances that caused you to initially look for an adviser?

I whas with another adviser and it was taken over by the company that Lauren works for .

How has Lauren Tudor helped you?

She very helpfull every time we meet up to discuss matter and she take here time advising me with difrent matters .

Have you seen the outcome you were hoping for?

If things grow like it does and the share will be kinde to me I'll be very happy.

What could they have done better?

She does here best for me every time and I'm OK with that.

Lauren's reply

Thanks for your review

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

I was not confident about managing my monies after retirement

How has Lauren Tudor helped you?

Explained the different types of investments I could have both for a pension and savings. Helped me to decide the type of pension and the level of risk I was prepared to accept for my savings

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I am happy with what I've been advised. I don't know what could have been better as I've not consulted anyone else!

Lauren's reply

Thanks for your review

Repeat review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Flintshire

This review is a follow-up review from a client who left a review previously.

How has Lauren Tudor helped you since your last review?

Helped with telephoner querry regarding a drawdown payment issue.

Lauren's reply

Thanks for your review

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Denbighshire

What were the circumstances that caused you to initially look for an adviser?

i have been with sjp for a number of years

How has Lauren Tudor helped you?

allways polite and approachable and of course knowlegable

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing

Lauren's reply

Thank Chris

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

To get the best advice for investments long term.

How has Lauren Tudor helped you?

By keeping a watchfull eye on the changing markets and making appropriate adjustments.

Have you seen the outcome you were hoping for?

Yes, and I am not disappointed with the results. My investments keep ahead of inflation in these turbulant financial days.

What could they have done better?

Just keep working as you are.

Lauren's reply

Thanks for your review

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I had two pensions sitting with Aviva not really doing anything. I wanted the money to work harder for me, but with little to no knowledge I needed professional help & advice.

How has Lauren Tudor helped you?

Lauren helped me be proactive about my money. I shy away from 'grown up' decisions but Lauren made it all very easy. Her knowledge is outstanding. She is intuitive, understanding, kind and friendly. I trust Lauren and know she has my back.

Have you seen the outcome you were hoping for?

The process was very quick once I signed the paperwork. I feel secure that my money is in the best place, reassured by Lauren. I know she is there if I have any questions. I'm excited to see how things work out.

What could they have done better?

Nothing! I can't fault the service I received.

Lauren's reply

Thanks so much for your review - great working with you

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Denbighshire

What were the circumstances that caused you to initially look for an adviser?

Drawing out my pension

How has Lauren Tudor helped you?

gave me good advice on how get the best out of my pension

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Not a lot

Lauren's reply

Thanks for your review

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

Investment management

How has Lauren Tudor helped you?

Good advice and feedback

Have you seen the outcome you were hoping for?

Incomplete, my side of arrangement

Lauren's reply

Thanks for your review

Repeat review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Cheshire

This review is a follow-up review from a client who left a review previously.

How has Lauren Tudor helped you since your last review?

Lauren provides me with easy-to-understand financial advice and guidance. Her knowledge is exemplary. Her kind, thoughtful, understanding nature puts my mind at ease when I don't enjoy "future" planning! I would and have recommended Lauren to many people, she is excellent at what she does.

Lauren's reply

Thanks so much Claire - its a pleasure :-)

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Came into an inheritance and didn’t know what to do.

How has Lauren Tudor helped you?

She’s made everything incredibly clear throughout, she’s been patient and has made the process more than I could have hoped for - particularly as I have so little knowledge of it all.

Have you seen the outcome you were hoping for?

We’re in a really good place and I’m looking forward to the next steps and excited to see what the future holds.

What could they have done better?

Absolutely nothing. She’s honestly put my mind at ease so much - I was trying to do it all myself, after a series of bereavements, and couldn’t manage it. She’s just made everything straightforward while also making me feel like I’m in good hands.

Lauren's reply

Thanks Sophie, so glad I could help.

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Money management advice following inheritance.

How has Lauren Tudor helped you?

Lauren has been so helpful in building our confidence, clearly explaining our options and advising on digestible next steps .

Have you seen the outcome you were hoping for?

Relatively new customer, but so far so good and looking forward to working with Lauren going forward.

What could they have done better?

N/A

Lauren's reply

Thanks Darren, much appreciated

Review from verified client

August, 2023

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

This was a transfer from a previous adviser.

How has Lauren Tudor helped you?

Lauren was extremely helpful and professional and explained everything clearly.

Have you seen the outcome you were hoping for?

It is too early to see an outcome.

What could they have done better?

No

Lauren's reply

Thanks Jill, much appreciated

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

My pension was transferred to Laura's company when a previous by a previous company.

How has Lauren Tudor helped you?

Lauren has provided positive advice on Death Duty planning involving setting up Deed of Attorney. Lauren also arranged a meeting with a Stock Broking company who can arrange to transfer our shares into a Share ISA as a long term pension investment.

Have you seen the outcome you were hoping for?

Yes my wife and I will transfer our share holding into a joint ISA as a long term pension investment.

What could they have done better?

No

Lauren's reply

Thanks so much

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Wrexham

What were the circumstances that caused you to initially look for an adviser?

Upon retirement we needed advice as to investing pension funds.

How has Lauren Tudor helped you?

We have received excellent advice.

Have you seen the outcome you were hoping for?

Yes we have.

What could they have done better?

We were very satisfied with the advice we were given.

Lauren's reply

Thanks for your review, its much appreciated!

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Denbighshire

What were the circumstances that caused you to initially look for an adviser?

The financial adviser I was using retired and he reccomended SJP and I took his advice.

How has Lauren Tudor helped you?

Lauren has been very helpful, she has spent time discussing various options with me and has patiently guided me through the process of outlining how the company works and its aims. I am grateful to her for her advice and it is reassuring to know that if I have any issues she is always available to assist.

Have you seen the outcome you were hoping for?

Not as things stand but I am aware of the current financial crisis and the effects of Covid. I have discussed this issue with Lauren and I am confident that the situation will improve and will result in what I am aiming for.

What could they have done better?

The service I get from Lauren and her associates is second to none, so I don't think there is any more they could have done. I am satisfied with the way things are at the moment and I am sure they will improve as time goes by..

Lauren's reply

Thanks for your review, its appreciated!

First impression from a user who is not yet a client

March, 2023

Overall

Please provide a brief comment about your experience with Lauren

This was the first time we had met Lauren. She communicates clearly and in a very friendly way and was not over forceful in any of her suggestions. It was a pleasure to meet her and we hope to see her on a regular basis from now on.

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to move an existing pension, increase my contributions and also set up JISA's for my children.

How has Lauren Tudor helped you?

Lauren is a really good listening ear, providing reassurance and practical advice in an efficient way.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. The process has been seamless

Lauren's reply

Thanks for your review, its appreciated!

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

Pension Advice

How has Lauren Tudor helped you?

Good Clarity and advice

Have you seen the outcome you were hoping for?

Yes

Lauren's reply

Thanks so much for your review

Review from verified client

January, 2023

Overall

Advice

Service

Value

Based in Flintshire

What were the circumstances that caused you to initially look for an adviser?

Nearing retirement

How has Lauren Tudor helped you?

knowledgable advice on pension/drawdown options etc.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Lauren's reply

Thanks Tony, happy to help :-)

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Wrexham

What were the circumstances that caused you to initially look for an adviser?

I was due an annual review

How has Lauren Tudor helped you?

Lauren has helped us the in importance of reviewing our finances and investing which would be right for us.

Have you seen the outcome you were hoping for?

Still ongoing as it has only been a week of 2 since meeting with Lauren.

Lauren's reply

Thanks Damian, see you again soon

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Isle of Anglesey

What were the circumstances that caused you to initially look for an adviser?

Had one for years was originally in business

How has Lauren Tudor helped you?

Clarified things and helped answer questions

Have you seen the outcome you were hoping for?

Will be shortly

What could they have done better?

Nothing at this time

Lauren's reply

Thanks for the review

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to evaluate my existing Pension as I had not previously had any financial planning advise.

How has Lauren Tudor helped you?

Lauren explained the services offered and guided me through the process, every step of the way. The advice she provided was straight forward and really easy to understand. I would definitely recommend her.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

Lauren's reply

Thank you - happy to help

First impression from a user who is not yet a client

October, 2022

Overall

Please provide a brief comment about your experience with Lauren

Able to explain fully important areas of discussion.

Lauren's reply

Thank you John

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

As I was returning I needed to secure my future income

How has Lauren Tudor helped you?

Advice and assistance in planning my finance

Have you seen the outcome you were hoping for?

Up to now yes

What could they have done better?

Possible more face to face meeting but Covid-19 cause problems reduced that

Lauren's reply

Thank you

Review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

i did not look for a financial advisor, Lauren came to go thru my accounts with up to date figures on my investments, & to advise on were was best to invest for a better return on my money.

How has Lauren Tudor helped you?

By putting my investment in a better position to make more money, & talked about powers of attorney if there is problems in the Family.& to make a will.

Have you seen the outcome you were hoping for?

not yet started to get anything done yet, it takes time, but we are looking to progress down those routes in the near future.

What could they have done better?

n/a

Lauren's reply

Thank you Tony

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to work with someone i trusted to review my current pensions and look at consolidating them.

How has Lauren Tudor helped you?

Lauren has been so patient and helpful and has given me complete peace of mind. She's sorted my pensions and done a full annual review and also reviewed my life and critical illness insurance.

Have you seen the outcome you were hoping for?

yes

What could they have done better?

Nothing

Lauren's reply

Thank you :-)

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I didn’t have an advisor at the time

How has Lauren Tudor helped you?

Lauren communicates really effectively so I fully understood my options before important decisions were made. She spent time to gather all the relevant information before presenting her recommendations and gave me confidence that I was making an informed decision. Lauren is highly professional and provides and excellent service.

Have you seen the outcome you were hoping for?

Yes all of the areas we discussed have been actioned and it has been an easy process.

What could they have done better?

Nothing to mention

Lauren's reply

Thank you. Glad to help with your financial planning :-)

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Denbighshire

What were the circumstances that caused you to initially look for an adviser?

This was part of the annual review with the company

How has Lauren Tudor helped you?

She helped me review the pension drawdown in order to consider other possible alternatives.

Have you seen the outcome you were hoping for?

still under consideration

Lauren's reply

Thank you. Glad to help

Review from verified client

August, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I needed to review my existing pensions and Lauren helped me with a better option. I am happy knowing that I'm being well looked after now.

How has Lauren Tudor helped you?

Lauren also helped me with my gaps in my insurances through work and personal plans I already had.

Have you seen the outcome you were hoping for?

Yes I'm now confident that my finances are being well looked after on an ongoing basis.

What could they have done better?

Nothing!

Lauren's reply

Thank you. Glad to help with your financial planning :-)

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to get our family investments and future financial planning in order

How has Lauren Tudor helped you?

Lauren has been a huge help by creating a clear picture of where our finances stood and what we needed to action going forward

Have you seen the outcome you were hoping for?

Yes. Lauren has given me peace of mind that the investments we have are in a good place and our children will be in the best position possible when they turn 18.

What could they have done better?

Nothing, I'm 100% happy with Lauren's efficiency and financial planning service.

Lauren's reply

Thanks Emma. Glad I could help you with your family's financial planning.

Review from verified client

September, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

Already set up to review my investments on a yearly basis

How has Lauren Tudor helped you?

The new look petal that she used to explain made it simple to understand

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Lauren's reply

Thanks for the review Tim - much appreciated. Glad to help :-)

Review from verified client

September, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Lauren Tudor helped you?

Lauren went above & beyond to assist me with a complicated sale during an exceptionally busy time in the house market. She helped me secure the best possible deal, despite many set backs with my house purchase.

Have you seen the outcome you were hoping for?

Yes, 100%

What could they have done better?

N/a

Lauren's reply

Thanks for being such a great client and for the referral - much appreciated!

Review from verified client

July, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

Buy to let mortgage due for renewal

How has Lauren Tudor helped you?

Lauren found me an excellent option for my mortgage and made the whole process very straightforward. All queries were answered very promptly and she was absolutely lovely to deal with.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Lauren's reply

Thank you Jen, glad I could help!

Review from verified client

June, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

Having reached the age of 55, I was initially looking to take a lump sum (25%) from one of my pensions with a view to investing the remainder.

How has Lauren Tudor helped you?

Lauren took a detailed look at all my finances including pay, outgoings, pensions, mortgage and savings then gave me all the advice I needed. Interestingly and thankfully she didn't just concentrate on my initial enquiry but looked into the impact that my request would have in the long term; things that I hadn't perhaps considered and came to a conclusion which best suited my attitude to risk. Due to the pandemic our correspondence was restricted to phone calls, emails and TEAMS/ZOOM meetings which were all very useful, well planned and constructive. When considering all the hard work Lauren had to do on my behalf and the fact that I probably wasn't her only client, I was impressed by her upbeat attitude and the professionalism she showed throughout and I look forward to my review next year.

Have you seen the outcome you were hoping for?

Yes. Although it's early days, I now have a much better understanding of what I need to do to protect my assets and in tern protect my families future.

What could they have done better?

Nothing! They (KBA) provide an exceptional service.

Review from verified client

April, 2021

This review was gathered whilst the adviser was at a different firm.

Overall

Advice

Service

Value

Based in Merseyside

What were the circumstances that caused you to initially look for an adviser?

Looking to buy a house (first time buyer)

How has Lauren Tudor helped you?

Lauren talked me through the different options and had answers to all of my queries.

Have you seen the outcome you were hoping for?

In process

What could they have done better?

n/a

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

I was buying a property so I needed mortgage advice and brokerage.

How has Lauren Tudor helped you?

She helped me by setting up the mortgage and everything else including the life insurance policy.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Everything was great.

Lauren's reply

Thanks Ryan, that's great to hear! All the best in your new home

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

I received some inheritance money that I wanted to invest to achieve the best return.

How has Lauren Tudor helped you?

Lauren took me through all of my options and complete a risk review form which showed whether I was a risk taker or not. After reviewing the information received Lauren was able to advise on the best options for me to invest my monies.

Have you seen the outcome you were hoping for?

It is still early days with regards to the investments but I am positive that their will be a good outcome in the long term

What could they have done better?

Nothing, I was happy with the help Lauren provided and I feel confident that if I have a problem Lauren will be able to sort it for me. She has also advising that I can contact her for any updates although I can log into the portal and look at my investments myself.

Lauren's reply

Lovely working with you, thanks Jo-Anne. Glad I could help.

First impression from a user who is not yet a client

December, 2020

Overall

Please provide a brief comment about your experience with Lauren

Lauren was really helpful, informative and thorough. We will definitely use her services again in the future.

Lauren's reply

Thanks Lindsey, hope to be able to work with you again soon

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

To remortgage our property

How has Lauren Tudor helped you?

Lauren took care of everything from start to finish with ease and to a very high standard.

Have you seen the outcome you were hoping for?

We have received a better outcome than we originally planned so we are very happy.

What could they have done better?

Nothing, Lauren was fantastic and communication from her was excellent.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

Life insurance

How has Lauren Tudor helped you?

Found the product and took me through every step

Have you seen the outcome you were hoping for?

Yes

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Lancashire

What were the circumstances that caused you to initially look for an adviser?

We were looking for remortgaging deals

How has Lauren Tudor helped you?

Lauren advised us on the best mortgage to suit our needs and long term plans, fully understanding everything throughout the process

Have you seen the outcome you were hoping for?

Absolutely yes!

What could they have done better?

Nothing could have been done better, Lauren adapted to the quarantined circumstances by holding all of our meeting a via zoom video calls

Lauren's reply

Thanks to you both, happy I could help - all the best

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Lauren Tudor helped you?

Speedy and efficient service. Delivered exactly what I asked for.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Lauren's reply

Thank you Mark, much appreciated - All the best