Reviewed for

Insurance and Protection ( 5 )

Mortgages ( 1 )

Pensions ( 22 )

Retirement income (annuities, drawdown) ( 4 )

Investments and Savings ( 12 )

Pension Transfers - Non Specialist ( 9 )

Pension Transfers - Specialist ( 2 )

Financial Planning ( 7 )

Reviewers' assets

£500k+ ( 1 )

£200k - £500k ( 2 )

£100k - £200k ( 1 )

£50k - 100k ( 8 )

Up to £50k ( 5 )

Client reviews

Repeat review from verified client

December, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

Great advice regarding my pension options

Repeat review from verified client

December, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

Really lovely guy and very easy to chat to

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I am power of attorney for my grandfather. I started to manage my grandfather's financial affairs on his behalf. Tom became our adviser due to the previous adviser retiring.

How has Tom Horner helped you?

Tom has helped us by making the registering of my grandfather's POA with him an easy process. This has certainly made dealing with my grandfather's finances much easier for us all. Tom has also provided advice regarding the optimal amounts to be removed from investments, to help lessen the negative impact on these investments/

Have you seen the outcome you were hoping for?

Yes

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I have recently retired & needed advice on the best way to manage my various pensions

How has Tom Horner helped you?

I have had a number of meetings with Tom & also many emails. He came up with a plan which was explained to me in great detail & was a lot easier to understand than one I had done with another company. I decide to go with Tom's recommendations & it is almost complete now

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I'm not a financial expert so can't really answer this question

First impression from a user who is not yet a client

September, 2023

Overall

Please provide a brief comment about your experience with Tom

Tom rang me within 10 minutes of me using Vouched for & arrannged a meeting within days. In the meantime he checked some info I sent him & was well prepared for our meeting. Second meeting is in a couple of days & I would think I will use Tom/MG Shaw for my drawdown pension

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I lost a lot of money with another pension fund

How has Tom Horner helped you?

Tom helped me find another company and he did everything for me.

Have you seen the outcome you were hoping for?

Yes I am more than happy I am seeing a rise in my fund for which I am grateful

What could they have done better?

I don't think so Tom has been very good

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Tom Horner helped you?

Recommended areas of investment best suited to me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Tom Horner helped you?

Giving advice on investments and options to suit my needs

Have you seen the outcome you were hoping for?

Yes, constantly reviewing financial markets to obtain best returns from my investments.

What could they have done better?

Nothing.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Looking to consolidate plans,

How has Tom Horner helped you?

Tom listened carefully to what I had to say, understood the potential best course of action for my circumstances and acted accordingly.

Have you seen the outcome you were hoping for?

The plan which has been implemented should fully meet all of my future requirements.

What could they have done better?

Don't think there is anything better Tom could have done.

Repeat review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Durham

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

Annual review. Always a pleasure to see Tom, who effortlessly explains what’s been happening and where things stand at present.

Review from verified client

July, 2023

Overall

Service

Advice

Value

Based in Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Continuation of services with same company after my previous advisor retired

How has Tom Horner helped you?

Continued to review the portfolio performance. Starting to look at retirement planning. Simplified information format and payment methods

Have you seen the outcome you were hoping for?

TBC at the time of retirement. It is a challenging time for all funds given the global financial position.

What could they have done better?

Nothing at this stage

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Had pensions from previous employers and wasn’t sure what to do with them

How has Tom Horner helped you?

Helped consolidate them into one pot

Have you seen the outcome you were hoping for?

Yes all working as expected

What could they have done better?

Nothing

Tom's reply

Appreciate the great feedback and really happy that I was able to help you out!

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

After consolidating some pensions

How has Tom Horner helped you?

He spoke to me in terms I understand. Answered any questions I had and wasn’t pushy just felt open and honest

Have you seen the outcome you were hoping for?

Yes feel confident that I have been advised correctly

Tom's reply

Thanks for the great feedback, Andrew. Really appreciate it and glad that I've been able to help!

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I have recently retired and wanted to invest part of my pension

How has Tom Horner helped you?

I am able to understand how my money will be invested and managed. I now feel more knowledgeable about my investment and the potential for growth

Have you seen the outcome you were hoping for?

I think the outcome is better than expected

What could they have done better?

Nothing

Tom's reply

Thanks for the great review, Julie! Really happy that I've been able to help :)

Repeat review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Durham

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

I had an unexpected tax bill. Had a chat with Tom and he made it all go away with good advice. A substantial saving. Always a pleasant manner, explains everything.

Tom's reply

Really appreciate the kinds words, Brian! Happy that i've been able to help.

Repeat review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Durham

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

Helped sort out tax allowance and gave advice on finances .

Tom's reply

Really appreciate the great review, Nick! Happy to have helped!

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Our previous advisor had retired

How has Tom Horner helped you?

Clear, prosise information

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

They could not have performed better

Tom's reply

Thank you so much for the great review, Martin & Alice - it's much appreciated!

First impression from a user who is not yet a client

February, 2023

Overall

Please provide a brief comment about your experience with Tom

I have a huge distrust of the Financial Sector as a whole however Tom has been able to claim me and build my trust although still early days I remain hopeful for a positive outcome.

First impression from a user who is not yet a client

January, 2023

Overall

Please provide a brief comment about your experience with Tom

Approachable and knowledgeable

Repeat review from verified client

December, 2022

Overall

Advice

Service

Value

Based in North Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

Really easy to get on with and good advice

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Having lost quite a sum of money from my pension I decided to get a financial advisor to help me as I really did not know what to do

How has Tom Horner helped you?

Yes Tom took time to explain all my options. I am grateful for his advice as I really did not what to do.

Have you seen the outcome you were hoping for?

I feel more at ease and relaxed after the initial shock of losing part of my pension. So yes I am happy I decided to take advice.

What could they have done better?

For me Tom explained everything in detail and he made sure I understood so I am more than happy with the outcome and grateful for Tom's advice.

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Semi retirement

How has Tom Horner helped you?

Tom collated all of my information, listened to my needs and aspirations and processed accordingly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Everything was done extremely well

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

I wanted to transfer my deferred pension (CETV) to allow me to take my 25% tax free lump sum and invest the remainder.

How has Tom Horner helped you?

Tom organised all the paperwork and helped make the process smooth and as stress free as possible.

Have you seen the outcome you were hoping for?

Yes I have and I am very happy

What could they have done better?

Nothing

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Pension planning

How has Tom Horner helped you?

Told me what direction to take.

Have you seen the outcome you were hoping for?

Not yet?

What could they have done better?

Nothing

First impression from a user who is not yet a client

May, 2022

Overall

Please provide a brief comment about your experience with Tom

Friendly, helpful and professional.

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Advise for better preforming investment

How has Tom Horner helped you?

He is very knowledgeable, pleasant and helpful, he helped me sort out a better investment option, provided report and explained options in great detail

Have you seen the outcome you were hoping for?

Yes up to now, just new with Tom

What could they have done better?

Couldn’t have done anything better

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Transfer of Pension to Investment

How has Tom Horner helped you?

Tom is very knowledgeable and advised on all types of investments to help us make a decision. There was no pressure at any time to commit to an investment or make a decision it was in our own time.

Have you seen the outcome you were hoping for?

transferred pension into various investments but no outcome as too early

What could they have done better?

Nothing pleased with service received

Repeat review from verified client

April, 2022

Overall

Advice

Service

Value

Based in North Yorkshire

This review is a follow-up review from a client who left a review previously.

How has Tom Horner helped you since your last review?

Tom has continued to provide a great service. He is regularly in touch with me and we have updated my plan at our review meeting. My pension has had a very pleasing performance as well despite current world events.

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Needed to transfer two pensions to another provider and also wanted financial advice .

How has Tom Horner helped you?

Tom went through all my finances with me so i would have an idea if and where i could invest some of my savings .Also gave advice on my pension transfer options .

Have you seen the outcome you were hoping for?

My pensions have now been moved to another provider ,im very happy the way everything was done ,Tom was very professional and explained everything in great detail .

What could they have done better?

Everything was fine ,cant see how it could be improved.

First impression from a user who is not yet a client

January, 2022

Overall

Please provide a brief comment about your experience with Tom

Tom was well informed and gave me confidence that he could support me in my financial situation. Tom was courteous and explained things in simple terms so I could understand what he was saying

First impression from a user who is not yet a client

January, 2022

Overall

Please provide a brief comment about your experience with Tom

Friendly and explained things clearly

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a pension and ISA to help prepare my finances for retirement.

How has Tom Horner helped you?

Tom gave me great help and advice in selecting the most suitable products to match my requirements.

Have you seen the outcome you were hoping for?

Yea, both my pension and ISA are performing well.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Had savings sat in cash not earning much interest

How has Tom Horner helped you?

Explained risk levels and invested my money in funds that matches the risk I wanted to take

Have you seen the outcome you were hoping for?

Yes the performance has been good so far

What could they have done better?

Nothing. Tom has been great

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

Needed good advice as been poor in the past with other companies

How has Tom Horner helped you?

Tom was fantastic. He listened to my needs and was very easy to deal with.

Have you seen the outcome you were hoping for?

Yes really pleased.

What could they have done better?

Can’t think of anything as he was great.

First impression from a user who is not yet a client

November, 2021

Overall

Please provide a brief comment about your experience with Tom

Very knowledgeable and easy to talk to to.

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Cumbria

What were the circumstances that caused you to initially look for an adviser?

I was looking for help to open a pension scheme.

How has Tom Horner helped you?

Tom helped and advised me on opening a pension. He was very knowledgeable, friendly and helpful. I feel like I am in good hands with Tom, he keeps me informed and up to date with everything.

Have you seen the outcome you were hoping for?

I have not long started with my pension scheme but everything so far is spot on.

What could they have done better?

I can’t say anything could of been done any better. Everything is going the way I hoped it would.

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

A short term second income pushed me into a higher tax bracket, plus I had savings that I didn't know what to do with?

How has Tom Horner helped you?

Explained everything for someone who isn't the sharpest when it comes getting the most from your money. Guided me all the way through the process, excellent communicator. Answered all my questions

Have you seen the outcome you were hoping for?

It is early stages, but I've been very pleased in the way Tom has handled things

What could they have done better?

Tom couldn't have done anything better, but I could've. My first experience of financial advice and I only wish I'd done it sooner.

Tom's reply

Thanks so much for the feedback, Brian. I'm pleased you found the process useful. I'll make sure you keep getting excellent value moving forward!!

First impression from a user who is not yet a client

May, 2021

Overall

Please provide a brief comment about your experience with Tom

Very helpful with what I was sorting out today would highly recommend him.

Tom's reply

Thank you for the great feedback, Susan - it's greatly appreciated. I'm really happy I was able to assist you and look forward to helping you out in the future!

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I needed help understanding my pension and also to update my life insurance policy.

How has Tom Horner helped you?

Tom reviewed my life insurance policy and helped me choose the investment fund in my workplace pension.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. Tom was great and explained everything really clearly.

Tom's reply

Thank you for the great review - it's always nice to provide financial advice that helps local people in Stockton-on-Tees! Looking forward to meeting up at our next review.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

House move and need for extra life insurance.

How has Tom Horner helped you?

Tom helped us pick the best life insurance policy to meet our needs at a price we could afford. He did this after we lost faith in another advisor.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Tom's reply

Thank you for the great feedback, Katie. Hope the House move went smoothly!

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

To consolidate and transfer two inflexible personal pension plans to a single flexible personal pension plan.

How has Tom Horner helped you?

Tom listened to our retirement plans and, after reviewing our financial circumstances and attitude to risk, was able to recommend a personal pension plan to suit our needs perfectly. He also provided excellent advice to ensure our investments overall would serve us better in our retirement. We have been very impressed with Tom from our first contact and throughout the process. He has a polite and professional manner. He discussed our options and his recommendations in detail and clearly, without any pressure to go ahead.

Have you seen the outcome you were hoping for?

Absolutely.

What could they have done better?

Nothing, could't find fault with the service Tom provided at all.

Tom's reply

Thank you for the great review, Terry - I really appreciate it. I've really enjoyed working with you and Janet and I'm happy you've seen the outcome you were hoping for.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in North Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I dealt with yourselves many years ago ,after needing help and advice i contacted you again.

How has Tom Horner helped you?

Tom was very efficient ,great people skills and talked to me in simple language .It was black or white no shades of grey .Tom was great.

Have you seen the outcome you were hoping for?

Yes Tom dealt with my request and was sorted really quickly and efficiently .

What could they have done better?

Tom could of done nothing better he was great in every aspect.

Tom's reply

Thank you for a lovely review, Colleen. I really appreciate it. It was a pleasure to work with you.

First impression from a user who is not yet a client

November, 2020

Overall

Please provide a brief comment about your experience with Tom

I’ve just spoken to Tom about investing a lump sum of money. Tom made me aware of the options I had and also the pros and cons of each option in easy to understand language. I will be meeting up again with him in the near future to finalise my investment and would recommend him to anyone.

Tom's reply

Thank you for a great review, Matthew. I really enjoyed meeting you and am looking forward to helping you more very soon.