Matt Fleming

Matt Fleming

Fleming & Co Wealth Management Ltd

Reviewed for

Insurance and Protection ( 10 )

Mortgages ( 1 )

Pensions ( 85 )

Equity Release ( 5 )

Retirement income (annuities, drawdown) ( 49 )

Auto Enrolment ( 1 )

Investments and Savings ( 82 )

Pension Transfers - Non Specialist ( 10 )

Inheritance Planning ( 26 )

Long Term Care ( 3 )

Pension Transfers - Specialist ( 7 )

Financial Planning ( 61 )

Financial Mentoring ( 10 )

Financial Coaching ( 3 )

( 2 )

Reviewers' assets

£500k+ ( 11 )

£200k - £500k ( 20 )

£100k - £200k ( 12 )

Up to £50k ( 6 )

( 1 )

£50k - 100k ( 12 )

First impression

by a VouchedFor user

4 days ago

Overall

Please provide a brief comment about your experience with Matt

Clear and concise initial advice with a broad range of potential options.

Review

by a verified client in Lancashire

11 days ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Always had financial advice since starting work.

How has Matt Fleming helped you?

Clear explanations relating to our investments.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

Repeat review

by a verified client in Merseyside

19 days ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

He has continued to answer any queries promptly

Repeat review

by a verified client in Cheshire

21 days ago

Overall

Value

Service

Advice

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

By keeping in touch and discussing my situation over the phone/email

Repeat review

by a verified client in Cheshire

22 days ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt has continued to be on top of our financial and investment needs. He is also reliably quick to respond to specific queries.

Repeat review

by a verified client in Cheshire

24 days ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Continuing good advice and service

Repeat review

by a verified client in Cheshire

25 days ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt has advised me on my current financial situation and helped me plan for my future

Repeat review

by a verified client in Lancashire

25 days ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Increased the value of my investments

Repeat review

by a verified client in Lancashire

25 days ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

He has increased the value of my investments and given advice on my personal finances

Repeat review

by a verified client in Cheshire

a month ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Continued advice on investments,savings & financial planning. Changed to at home reviews to accommodate health issues which have restricted my ability to travel.

First impression

by a VouchedFor user

a month ago

Overall

Please provide a brief comment about your experience with Matt

Matt was very informative and easy to chat to

Repeat review

by a verified client in Cheshire

a month ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

General advice in particular about a private pension

Repeat review

by a verified client in Cheshire

2 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt ensures that we review my investments and pension at a regular frequency and explains clearly how they are performing. He also reassesses my circumstance to see if anything has changed and if the products are still right for me. All in all, I am very confident that I am getting the quality of advice and service that I need.

First impression

by a VouchedFor user

3 months ago

Overall

Please provide a brief comment about your experience with Matt

Gave the advice required

Repeat review

by a verified client in Kent

3 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Annual check up on financial situation. Offering sound advice to ensure money is working as effectively as it can be.

Review

by a verified client in Cheshire

3 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Our investments were not doing as well as planned so we contacted Matt, who was recommended to us. He has been advising us since 2016.

How has Matt Fleming helped you?

Matt recommended we changed our investment portfolio which he selected carefully as per our personal needs and return expectations.

Have you seen the outcome you were hoping for?

Definitely, within a year we were achieving a far better return on our investments than we had in previous years. The regular reviews are very helpful as circumstances can change from one year to the year.

What could they have done better?

Nothing we can think of. We are very satisfied with the services Matt offers.

Repeat review

by a verified client in Wrexham

4 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

keeping me updated on my investment

Repeat review

by a verified client in Cheshire

4 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Helped me with the transition from being employed to being a retired person. Included advice on retirement income planning, pension transfers and budget/cash flow management.

Repeat review

by a verified client in Lancashire

4 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Yes he has assisted me in withdrawing some monies to enable my travels this year . I really appreciate feeling secure and financially confident as I continue to enjoy my retirement

Repeat review

by a verified client in Cheshire

4 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Pension advice.

Repeat review

by a verified client in Manchester

5 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

He confirmed some information regarding me and my wife's wills

Matt:

Thank you for taking the time to leave a review and for your long standing business. It is very much appreciated!
Review

by a verified client in Merseyside

5 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

I had a private pension that was dead and basically worth about £17,000.00.

How has Matt Fleming helped you?

Matt comes across as a very genuine Family oriented type of guy , pleasant to deal with and explains things in an easy to understand way. Matt advised me to start the Pension going again with a small amount invested each month to show me that we could build it up into something useful towards my retirement.. I think it has been about 6 years or so with a regular invested amount that I was comfortable with and wouldnt notice. On top of that you get the extra money from the Government that really does help to boost the fund.. Money for nothing as they say. I always planned to take the 25% lump sum at the age of 55 and then the regular monthly payment.

Have you seen the outcome you were hoping for?

The way the money in my pot has grown has been amazing. I am now retiring from work at the young age of 56 with a good Lump sum tax free and a nice regular monthly payment. This would not be possible without the Pension pot and all thanks to Matt Fleming for his advise and management of my money. I would recommend Matt to anybody looking for Financial advice , without a doubt. Brilliant service all round.

What could they have done better?

Nothing.. 5* all the way.

Matt:

Thanks for leaving a fantastic review, it is great to hear feedback from someone who has trusted my advice and the financial advice process and is now able to benefit from this. Wishing you a very happy retirement Steve!
Review

by a verified client in Cheshire

6 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

We are approaching retirement age and needed advice on investments and pension planning to provide us with a more secure future

How has Matt Fleming helped you?

Matt has advised us on suitable savings accounts and also investments which correspond with our risk profiles. He has helped us to understand our options for drawing down our pension savings.

Have you seen the outcome you were hoping for?

Investments are still relatively new but balances are currently growing.

Matt:

Great to receive a 5* review, I really appreciate it. Feel free to contact me if you need anything.
Repeat review

by a verified client in Staffordshire

6 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Same as previously

Matt:

Thanks for your review Tracy and a pleasure to work with you!
Repeat review

by a verified client in Cheshire

7 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt has kept me up to date with any changes.

Matt:

Thanks for your feedback! Feel free to contact me if you need anything before our next review.
Repeat review

by a verified client in Denbighshire

7 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Since my last review I retired from my full time job. Now into 12 months retirement, and following Matt advice, I am extremely happy with my retirement plan. I am currently considering a new investment following my most recent annual meeting. I can recommend Matt whole heartedly, he is knowledgeable, and explains everything in plain English, I always come away from a meeting with total understanding.

Matt:

It is a pleasure to read your review and great to hear you have been happy with the service so far. I will hopefully speak to you soon!
Repeat review

by a verified client in Manchester

7 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt has advised me on inheritance money I recieved folliwing the death of my mother.

Matt:

Thank you for taking the time to leave a review, I really appreciate it. I will catch up with you soon.
Review

by a verified client in Cumbria

7 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Looking to work less and decide what to do with pensions. Post pandemic I liquidated some property and wanted help in the best way to gain an income from the capital.

How has Matt Fleming helped you?

He laid out my options for pensions based on tax efficiency and potential growth. He has created an investment portfolio that is revised each year and has been changed in response to changes on tax allowances. He's great at explaining all the options in terms I can understand and always builds in times for questions and queries.

Have you seen the outcome you were hoping for?

Yes. I have a steady income from a range of investments and one work pension that allows me to choose how much paid employment I do. I feel well informed and kept up to date about changes that would impact on me.

What could they have done better?

Nothing that I can think of.

Matt:

Thanks for leaving a great review! Always good to hear when things are going well! Please feel free to contact me if you need anything before our next review.
First impression

by a VouchedFor user

7 months ago

Overall

Please provide a brief comment about your experience with Matt

Matt was very helpful and gave lots of good information. We are now considering our options.

Repeat review

by a verified client in Flintshire

7 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Based on his passed advice, he confirmed that my investments are still correct for my future needs

Matt:

Thanks for leaving a great review, very much appreciated!
Repeat review

by a verified client in Cheshire

8 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Practical and easy to digest advice

Matt:

Thank you for taking the time to leave a review, it is very much appreciated. If you need anything before our next review, please feel free to contact me.
Review

by a verified client in West Yorkshire

8 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

I was worried that my pensions were not going to support us when we retired

How has Matt Fleming helped you?

Matt analysed all our incomes, savings and spending and advised how we could ensure we could maintain our lifestyle after retirement

Have you seen the outcome you were hoping for?

At our annual review it is indicating we are on the right way

What could they have done better?

HMRC advice has been a little disappointing through a tax advisor introduced by Matt

Matt:

Thank you for your review, your feedback is appreciated and I am glad you have been overall happy with the financial advice provided. We refer our clients to reputable accountants for specific tax advice whenever appropriate and although we only recommend those that we have good relationships with, sometimes service levels do not meet our high expectations. I believe HMRC have also exacerbated the frustration in this case due to their restricted telephone helpline. Please contact me if you wish to discuss this in more detail or to find a satisfactory resolution.
First impression

by a VouchedFor user

8 months ago

Overall

Please provide a brief comment about your experience with Matt

Matt was very welcoming to me as a new client and took his time to gain knowledge form me regarding my current position and clearly mapped out a roadmap on how we could move forward.

Repeat review

by a verified client in Cheshire

8 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

As before but reassuring to know there is someone overseeing our investments

Matt:

Thank you for taking the time to leave a review and of course also for your long standing custom. If you need me for anything before our next meeting please feel free to contact me.
Review

by a verified client in Cheshire

9 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

I wanted to make sure my pension was in a good direction

How has Matt Fleming helped you?

Made sure I’m taking the proper risks for the future

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Matt:

Thanks for taking the time to leave a review. We will hopefully catch up soon to discuss your plans in more details.
First impression

by a VouchedFor user

9 months ago

Overall

Please provide a brief comment about your experience with Matt

Very good initial response to our original enquiry , good advice given and follow up service prompt . advice given on each step helpful and informative .

Repeat review

by a verified client in West Yorkshire

10 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Yes, as my circumstances and income have changed, he has helped me to adjust my contributions keeping in mind my current financial commitments.

Matt:

Thanks for the review! I will be in touch soon to make the changes as agreed.
First impression

by a VouchedFor user

10 months ago

Overall

Please provide a brief comment about your experience with Matt

Matt was both understanding and professional in explaining the process of getting our financial planning in place.

Review

by a verified client in Manchester

10 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

To help with pension advise and management of pension funds

How has Matt Fleming helped you?

As approaching retirement I wanted funds to be in a risk-free fund, and to understand the options open to me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. All went well.

Matt:

Thanks for your feedback Chris! Great to work with you and look forward to our next meeting.
Review

by a verified client in Cheshire

10 months ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

I had inherited an amount of money that I wanted to invest, also I had money from a house sale . I didn't want to buy property again and needed some advise on what and where to put it , to create a bit of profit.

How has Matt Fleming helped you?

Matt has advised me on different Isa's and bonds and keeps an eye on the progress of it. I can ring him if i have any questions and i feel comfortable enough to do this.

Have you seen the outcome you were hoping for?

Not really this year as it seems to have fluctuated a lot.

What could they have done better?

I dint know if anything could have been done any better. I trust Matt has more expertise than i have on these matters and so I leave it to him.

Matt:

Thank for taking the time to leave a review! If you need anything before our next meeting, feel free to give me a call.
Repeat review

by a verified client in Lancashire

10 months ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

At our last review, Mathew did an update on our thoughts of risk to our savings and investments. As always Matthew explained to us our financial situation, in an easy to understand manner. We are always grateful for this. If we need to contact him for help or advice he is readily available.

Matt:

Thank you for taking the time to reply, your custom is very much appreciated. If you need anything before our next meeting, please feel free to contact me.
First impression

by a VouchedFor user

a year ago

Overall

Please provide a brief comment about your experience with Matt

Matt was absolutely superb, after listening to my needs he provided me with great advise.

Matt:

Thank you for taking the time to leave feedback. It is very much appreciated.
Repeat review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Supported over the last year with financial investments.

Matt:

Thank you for taking the time to leave a review, great to hear from you. If you need anything else, please feel free to contact me.
Repeat review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

He is always on hand to give me up to date valuations

Matt:

Thanks for leaving a 5* review and great to hear from you. If you need anything before our next review, please feel free to contact me.
Repeat review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt has always responded swiftly when I have contacted him. He has been attentive and realising my needs has responded swiftly. His support, as I have experienced some significant life events, has been very reassuring.

Matt:

Thank you for your feedback Jill it is greatly appreciated and good to hear the service is reassuring for you. If you need anything, please feel free to contact me.
Repeat review

by a verified client in Merseyside

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

He always returns calls promptly and deals with queries.

Matt:

Great to hear from you Ron and thanks so much for leaving a fab review! I will speak to you soon.
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Following the death of my husband Matt was recommended to me by a friend and he has been able to trace pensions and investments that belonged to my late husband and help me to invest these carefully and as securely as possible for my future.

How has Matt Fleming helped you?

Matt has been very good at explaining the financial market to me and helping me to understand how I can keep my money safe.

Have you seen the outcome you were hoping for?

Not in this present financial climate, but hopefully the future will be better.

What could they have done better?

I feel Matt has done everything he could and has been very approachable and excellent at explaining things to me.I don’t think he could have done any better.

Matt:

Thank you for your honest feedback, it is always helpful to hear your views and I am glad to hear you benefit from the service provided.
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Matt Fleming helped you?

Advice on management and investment of pension funds, and financial planning for retirement.

Have you seen the outcome you were hoping for?

Yes

Matt:

Thank. you so much for taking the time to leave a review, it really is appreciated. If you need me for anything, feel free to contact me.
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

My previous advisor had retired

How has Matt Fleming helped you?

Very helpful and trustworthy with sound advice

Have you seen the outcome you were hoping for?

Investments are bound to vary and I understand that.

What could they have done better?

I am not sure

Matt:

Your views are always welcome - thanks for leaving a review. If you need any help before our next review, feel free to get in touch.
Repeat review

by a verified client in Lancashire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

He reassures and gives you confidence about your investments which always perform well.

Matt:

Thanks for taking the time to leave a review, it is always a pleasure to deal with you! If you need anything, please do not hesitate to contact me.
Repeat review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

I feel that he knows my circumstances and understands my reaction to risk.

Matt:

Thanks for leaving a great review! It is greatly appreciated.
First impression

by a VouchedFor user

a year ago

Overall

Please provide a brief comment about your experience with Matt

Easy to talk to and clear advice.

Review

by a verified client in Lancashire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Pension advice

How has Matt Fleming helped you?

Helped my initial investment grow

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing very happy with the service

Matt:

Thanks for taking the time to leave a review! Pleasure to work with you and glad to hear you are happy with the service!
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

I needed advice to merge my pensions and draw 25%

How has Matt Fleming helped you?

He was very informative, explained everything and told us about the pitfalls. He relaxed me to trust him with my money

Have you seen the outcome you were hoping for?

Yes. Just waiting for Royal London to deliver the last money (not Matt’s fault)

What could they have done better?

Nothing

Matt:

Thanks for the feedback Gary! We do everything we can to push providers to move as quickly as possible but sometimes their turnaround times are long during busy periods. I hope the timescales broadly met with your expectations and I managed to keep you informed throughout the process, which is my primary objective when we know there are likely to be delays.
Repeat review

by a verified client in Lancashire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt has been on hand to advise me on my recent decision to move house and how to maximise my investment in the meantime. Although the investment itself is under performing at the present time, the circumstances are outside Matt's control but the associated advice regarding purchase and sale of properties was nevertheless welcome

Matt:

Thank you for your 5* review! Your feedback is very welcome and I appreciate you taking the time to leave a comment. Stock market linked investments do generally carry varying levels of investment risk and therefore there will be times that values can go down as well as up and investments should be viewed as part of a long term strategy. I aim to be as transparent as possible when explaining risk and rewards and hopefully this provides a service that my clients value and can trust. Please do not hesitate to contact me if you have any concerns or queries before out next review.
Repeat review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Matt is always available if I have any questions or queries and will keep me informed about changes. This ensures investments meet my objectives.

Matt:

Thank you for taking the time to leave feedback, it is good to hear the service is working well for you.
Review

by a verified client in Flintshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

To take care of savings and pensions

How has Matt Fleming helped you?

In showing us how are savings and pensions will help us with retirement

Have you seen the outcome you were hoping for?

Yes all looks good

What could they have done better?

Not sure

Matt:

Thank you for your feedback, very much appreciated!
Repeat review

by a verified client in Manchester

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Within the past 12 months, Matt help to move the pension contributions from our personal account to the business account to help reduce corporation tax.

Matt:

Great to speak to you recently and thanks for leaving a fantastic review!
First impression

by a VouchedFor user

a year ago

Overall

Please provide a brief comment about your experience with Matt

Matt was very professional, listened attentively and then gave concise guidance towards my financial situation.

Matt:

Thanks for taking the time to leave your great feedback! If you need anything further, please feel free to contact me.
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Pension planning

How has Matt Fleming helped you?

Focused money and expectations

Have you seen the outcome you were hoping for?

Yes

Matt:

Thank you for taking the time to leave a review, it is greatly appreciated! Feel free to contact me if needed before our next review.
Review

by a verified client in Manchester

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

To advise re my pension fund pre retirement and after.

How has Matt Fleming helped you?

Advised re banking, helped with my pension investments and advised re pension draw down.

Have you seen the outcome you were hoping for?

My pension fund is healthy and my pension draw downs are sufficient to my needs.

What could they have done better?

Off hand I can't think of anything.

Matt:

John, thank you so much for the review! I’m glad to hear that you’re enjoying your experience with us so far. We are committed to providing an excellent financial planning service and it’s great to know that we’re meeting this goal.
Repeat review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

This review is a follow-up review from a client who left a review previously.

How has Matt Fleming helped you since your last review?

Regular contact and great advice always

Matt:

Thanks for taking the time to leave a review, your custom is very much valued and your views appreciated. Please feel free to contact me if you need anything before our next meeting.
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement

How has Matt Fleming helped you?

Gave advice on types of pensions Answered all questions and removed concerns

Have you seen the outcome you were hoping for?

Yes pension now in place.

What could they have done better?

Although Matt kept us up to date with process, we thought it took longer than anticipated. It appears pension providers take their time getting the paperwork sorted.

Matt:

Thank you for taking the time out to leave a review, your feedback really is really valuable to me. I appreciate all of your high ratings, especially the 5* for both quality of advice and value for money and also welcome the 4* rating for quality of service too. As you have eluded to in your comments, during busy periods sometimes pension providers can be slow to respond to information requests and so, we do our best to keep clients informed of progress. This can be frustrating for both clients and advisers. As whole of market advisers, I do consider service levels when providing all recommendations, to help things to run as smoothly as possible, as I understand this can be a key factor in client satisfaction levels. Thanks once again and please, do feel free to contact me if you wish to discuss anything further.
Review

by a verified client in Cheshire

a year ago

Overall

Advice

Service