Reviewed for

Insurance and Protection ( 20 )

Mortgages ( 28 )

Equity Release ( 42 )

Investments and Savings ( 1 )

Pension Transfers - Non Specialist ( 1 )

Inheritance Planning ( 1 )

Reviewers' assets

£500k+ ( 1 )

£200k - £500k ( 3 )

£50k - 100k ( 1 )

Up to £50k ( 22 )

Client reviews

Review from verified client

June, 2024

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

We needed advise on Equity Release

How has Darren Spragg helped you?

Darren searched around to see the best deal for us

Have you seen the outcome you were hoping for?

Yes we have

What could they have done better?

For us, nothing could have been done better. Darren was quick to respond to any emails and kept us informed at all times.

Darren's reply

Thank you for your kind words...

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

First time buyers looking for a mortgage.

How has Darren Spragg helped you?

Darren secured us a mortgage and has any questions we have had through out the process. The whole process has been made a lot less stressful with the help of Darren. Darren sorted life insurance for us and sorted us a solicitor.

Have you seen the outcome you were hoping for?

Yes, We have a mortgage and have purchased a property.

What could they have done better?

Nothing, Brilliant service through out.

Darren's reply

Thank you for your kind words, it was a pleasure to help....

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

The subject of Equity Release was an area that is much talked about but with no clear path on which take. So an advisor was essential.

How has Darren Spragg helped you?

Darren was always quite clear in his advice to us. With no pressure to do something that we thought might not what we originally wanted. He was patient in his dealings with us on the tricky subject of Equity Release. So the whole process was hassle free, lots of contact from him on the progress and a clear and concise report to help us with decisions.

Have you seen the outcome you were hoping for?

Yes completely in the time frame that was talked about.

What could they have done better?

Nothing

Darren's reply

Thank you for your kind words... it was pleasure to help.

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I have had advise from Darren on two separate occasions, he’s been able to find the best deals for me and made the whole process really easy.

How has Darren Spragg helped you?

Two separate mortgage deals I am a return customer.

Have you seen the outcome you were hoping for?

Yes, the market is difficult at the moment and he was really helpful in exploring all options.

What could they have done better?

Nothing

Darren's reply

Thank you for your kind words... it was a pleasure to help again...

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

Darren always provides up to date information and seeks the best outcome. The remortgage of our home was simple, straightforward and outstanding value. Thanks Darren

How has Darren Spragg helped you?

Remortgage plus mortgage insurance

Have you seen the outcome you were hoping for?

The outcome was better than we expected. Thank you

What could they have done better?

No

Darren's reply

Thank you for your kind words

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Needed to Remortgage

How has Darren Spragg helped you?

Given the current circumstances with the economy we were worried that we would be paying so much more after remortgaging. Darren found us a great deal and sorted everything quickly.

Have you seen the outcome you were hoping for?

Much better than expected.

What could they have done better?

Nothing, everything was done perfectly. Thank you so much Darren!

Darren's reply

Thank you for your kind words, it was a pleasure to help

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

With the interest rates all over the place, and our fixed term coming to an end, I decided to return to Darren at Legacy Financial, as he helped arrange our initial mortgage deal.

How has Darren Spragg helped you?

Darren has monitored the market for us over the last few months, and helped us with choosing the right time to lock in a new fixed rate.

Have you seen the outcome you were hoping for?

It was all very straightforward, agreeing the deal with Darren, and then a few days later the mortgage paperwork from the lender arrived through our door. We got the best deal available for us.

What could they have done better?

We were very happy with the service provided and would definitely us Darren again in the future.

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Initially to set up a will/life insurance and power of attorney’s and lately to set up critical illness insurance

How has Darren Spragg helped you?

With advice and guidance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

Thank you for your kind words

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

Arranging an Equity claim on my mother’s house to pay for her 24 hour care.

How has Darren Spragg helped you?

Totally organised 2 claims for Equity from Aviva

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Nothing. All done efficiently under difficult circumstances.

Darren's reply

Thank you for your kind words, it was a pleasure to help!

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

i was considering either downsizingvor equity release on my property

How has Darren Spragg helped you?

he helped me with the process of equity release

Have you seen the outcome you were hoping for?

yes 100pc,it was a difficult equity release that took 9 mths which was bo fault of darren,and he was always there in a calm and reassuring manner for me

What could they have done better?

nothing at all

Darren's reply

Thank you for your kind words

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

RETIREMENT

How has Darren Spragg helped you?

He found us a great product

Have you seen the outcome you were hoping for?

almost there

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

Was looking for a mortgage in a challenging environment

How has Darren Spragg helped you?

Been amazing found me a great mortgage just what I needed

Have you seen the outcome you were hoping for?

Yes totally

What could they have done better?

Nil

First impression from a user who is not yet a client

June, 2023

Overall

Please provide a brief comment about your experience with Darren

Darren has been extremely helpful to me in a very difficult ongoing situation. Very patient and knowledgeable. I would not hesitate to recommend him and Legacy Financial Services to anyone

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

We were looking for advive on taking equity out of my mother's house in order to pay for her 24 hour care.

How has Darren Spragg helped you?

Excellent advice and continual updates on progress of a long complicated process.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. Everything was done very efficiently and professionally.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

needed help with our remortgage

How has Darren Spragg helped you?

he helped us source the best deal...we got a great deal and we're really happy

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Nothing really

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice about Life Insurance for myself and my family.

How has Darren Spragg helped you?

Darren gave me and my family very clear, concise and un complicated advice.

Have you seen the outcome you were hoping for?

I have peace of mind and am extremely happy with the outcome.

Darren's reply

Thank you for your kind words. It was a pleasure to help.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed clear and concise information about equity release.

How has Darren Spragg helped you?

He searched market for best rates and terms relating to my specific requirements and then explained everything to me and the process involved.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

Darren's reply

Thank you for you for your kind words. It was a pleasure to help

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Wanting advice and eventually apply for an Equity Release Loan

How has Darren Spragg helped you?

Directed me to an alternative loan with a stronger position in the future for an Equity Release Loan

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

Thank you for your kind words...

Review from verified client

September, 2022

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to do some DIY projects on my house and also my car is getting old and I needed money to be able to buy a replacement car. I wasn't able to afford all of this with my current funds so I contacted Darren with a view to releasing some equity from my house.

How has Darren Spragg helped you?

Darren has been a huge help to me. After my initial contact Darren talked me through the options available to me after looking at my circumstances and the reasons for wanting to get some extra finance in place.

Have you seen the outcome you were hoping for?

Yes I am more than happy as I have had confirmation today that the funds from the Equity Release company will be released tomorrow. I would not have been able to do this without Darren's help. He has been available from start to finish with sound advice and support. He is always at the end of the phone and any little problems were quickly resolved. I can highly recommend Darren and his Company.

What could they have done better?

Nothing! Darren has gone above and beyond to get me the result thst I wanted.

Darren's reply

Thank you for your kind words, it was a pleasure to help.

First impression from a user who is not yet a client

August, 2022

Overall

Please provide a brief comment about your experience with Darren

He was very professional.replied to my queries in a good time.helped with our lifetime mortgage.very impressed

Darren's reply

Thank you for your kind words...

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

Equity Release

How has Darren Spragg helped you?

Helped to organise all what need to be done

Have you seen the outcome you were hoping for?

Yes and very satisfied

What could they have done better?

Nothing all outstanding

Darren's reply

Thank you for your kind words.. It was a pleasure to help

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Devon

What were the circumstances that caused you to initially look for an adviser?

Remortgage a buy to let property.

How has Darren Spragg helped you?

Nothing was too much trouble for Darren. He helped in any way he could and offered to take thigs on board and do them for us when he could,Would definitely use again.

Have you seen the outcome you were hoping for?

Yes

Darren's reply

Thank you for your kind words, it was a pleasure to help.

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

to arrange for equity release to repay an existing mortgage

How has Darren Spragg helped you?

He has helped me in every way possible.

Have you seen the outcome you were hoping for?

Yes I have

What could they have done better?

Nothing.......

Darren's reply

Thank you for your kind words, it was a pleasure to help.

Review from verified client

February, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

For the purpose of Equity Release.

How has Darren Spragg helped you?

He went above and beyond as ours was very complicated scenario.

Have you seen the outcome you were hoping for?

Most definitely yes.thank you for

What could they have done better?

Nothing. We couldn’t have asked for a better service.

Darren's reply

Thank you for your kind words... it was a pleasure to help.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I wanted to buy a house without using cash

How has Darren Spragg helped you?

Provided advice and then a solution to enable me to buy the house of my dreams.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing required to improve - his service adn advice was excellent.

Darren's reply

Thank you for your kind words... enjoy your new home!

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

To enable equity release.

How has Darren Spragg helped you?

Throughout the complete process.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing at all.

Darren's reply

Thank you for your kind words... Have a great Christmas!

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Debts

How has Darren Spragg helped you?

Arranged equity release

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Absolutely nothing

Darren's reply

It was a pleasure to help....

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Manchester

What were the circumstances that caused you to initially look for an adviser?

To release finance for home improvement projects

How has Darren Spragg helped you?

Informed me the ups and downs of equity release

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

It was a pleasure to help...

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Monmouthshire

What were the circumstances that caused you to initially look for an adviser?

Needing top up finance for house purchase.

How has Darren Spragg helped you?

Organised ER facility.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

Thank you for your kind words... Hope the move goes well!

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

Purchase of our first house.

How has Darren Spragg helped you?

He gave us the best financial advise and offered us exactly what we could afford, we couldn’t recommend him more.

Have you seen the outcome you were hoping for?

Yes, more than happy.

What could they have done better?

Nothing, Darren was extremely helpful and answered any questions he could.

Darren's reply

Thank you for your kind words... it was a pleasure to help!

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Cheshire

What were the circumstances that caused you to initially look for an adviser?

To see if he could get us a better rate on our existing equity

How has Darren Spragg helped you?

He found us a company who gave us a better deal

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

There is nothing we have been unhappy with. Darren was extremely helpful and very personable. Nothing was too much trouble for him.

Darren's reply

Thank you for your kind words, it was a pleasure to help

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Best advise

How has Darren Spragg helped you?

Compared rates and service providers

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

It was a pleasure to help...

Review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

We were looking for a way to purchase a property whilst entering retirement and renting a property for a number of years.

How has Darren Spragg helped you?

Darren recommended using Equity Release for the purchase which is something I didn’t know we could do, but you can and we have!

Have you seen the outcome you were hoping for?

Perfect outcome as we now own the property we had been renting.

Darren's reply

Thank you for your kind words... It was a pleasure to help

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

In order to take early retirement

How has Darren Spragg helped you?

Listened to what I needed and recommended the product he though was the best for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. He was very helpful and kept me informed at all times

Darren's reply

Thank you for your kind words... it was a pleasure to help.

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

A qualified opinion and advice

How has Darren Spragg helped you?

Steered us through a,in the end a quite complicated process

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing

Darren's reply

Thank you for your kind words, it was a pleasure to help you...

Review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Tyne and Wear

What were the circumstances that caused you to initially look for an adviser?

Due to covid 19 work was drastically reduced and we needed some funds to see us through

How has Darren Spragg helped you?

He checked through the market to find the best deal for our particular circumstances

Have you seen the outcome you were hoping for?

Definitely, we can live now instead of scraping by and our stress level is way down

What could they have done better?

Nothing that I can think of. The information provided was straightforward and easy to understand. Exemplary service

Darren's reply

Thank you for your kind words, it was a pleasure to help...

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

I required advice on equity release

How has Darren Spragg helped you?

He went through how equity release works and my options.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, it was a very smooth and trouble free process

Darren's reply

Thank you for you kind words, it was a pleasure to help.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Our current mortgage agreement was about to come up for review/renewal. We wanted to look at our options and also make the mortgage into both our names.

How has Darren Spragg helped you?

Sourced the best mortgage deal for us and arranged the necessary changes on the deeds through solicitors.

Have you seen the outcome you were hoping for?

Definitely, we believe we have the best mortgage deal that we were looking for and he liaised with the solicitor arranging all the changes in documentation.

What could they have done better?

Nothing. We were updated at all times and knew what was going on at every step.

Darren's reply

Thank you for your kind words... always a pleasure to help.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Norfolk

What were the circumstances that caused you to initially look for an adviser?

To buy a BTL property

How has Darren Spragg helped you?

He got us a BTL mortgage with a great rate. Very easy to talk to and helpful.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing he was always on the end of the phone or answering emails with my queries, even when neccessary early evenings and weekends.

Darren's reply

Thank you for your kind words... It was a pleasure to help!

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

We were looking to raise money via Equity Release and Darren was recommended by our usual IFA because of his specialised knowledge and experience in this area.

How has Darren Spragg helped you?

Darren looked at various options for the repayment of our existing mortgage - including other conventional mortgages, RIO mortgages and Equity Release. Extremely pleased with our deal as it offered an excellent interest rate and the future repayment flexibility we wanted.

Have you seen the outcome you were hoping for?

Extremely pleased with the outcome

What could they have done better?

No complaints

Darren's reply

Thank you for your kind words... it was a pleasure to help.

First impression from a user who is not yet a client

February, 2021

Overall

Please provide a brief comment about your experience with Darren

I had a lovely experience with Darren, he had the same sense of humour as me, so we had a laugh as well as the serious business. I shall miss our emails, actually it was fun, we sent emojis (not sure if that is the correct spelling) but he never minded explaining anything I didn`t understand. He never made me feel that intimidated asking a question.

Darren's reply

Thank you for your kind words... it was a pleasure to help

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Darren Spragg helped you?

Darren has been amazing from start to finish with helping us complete our mortgage. He’s been there at the drop of a hat and informative all the way through.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

Darren's reply

Thank you for your feedback. always happy to help....

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

We needed to release equity for renovations, both on our home and a secondary property which is to be rented out to provide income in future.

How has Darren Spragg helped you?

Darren Spragg listened carefully to what our situation was and what our needs were, helped us to understand the process, explaining very clearly which sort of plan would be best for us , then arranged for us to have a quote and further information for us to consider.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

Darren's reply

Thank you for your kind words, it was a pleasure to help....

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Worcestershire

What were the circumstances that caused you to initially look for an adviser?

We wanted to use the pension funds accrued by my husband (which had reached maturity) in order to go towards paying off the remainder of our mortgage. Due to personal medical reasons, we need this to be actioned ASAP

How has Darren Spragg helped you?

We advised Darren of our personal and financial situation and had already decided for ourselves that Equity release would be our best option based on our situation. Darren explained the different types of Equity release (which is confusing)! He guided us through our preferred choice and began the process for us. He communicated with our pension provider which in turn led him to make contact with a specialist independent financial advisor in order to complete our request for Equity release based on our circumstances. It was extremely confusing for us to become familiar with the different agencies, experts etc involved in the process but Darren ensured that everything was done without giving us too much stress as we already have enough personal issues to contend with. He made regular contact and not once pressured us into signing or agreeing to anything that we were unsure of, or didn’t understand. Apart from a glitch with one of the pension companies, everything went smoothly without too much input from ourselves. We are extremely grateful for his knowledge, guidance and support throughout this process. He ensured that what we initially saw as a minefield of information for us to process was explained and actioned by himself with our consent at all times throughout the process leading to completion.

Have you seen the outcome you were hoping for?

Indeed we have

What could they have done better?

Nothing with regards to Darren’s involvement and work done for us.

Darren's reply

Thank you for your kind words... it was a pleasure to help.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Our mortgage had expired, and we needed equity release advice.

How has Darren Spragg helped you?

From the first phone call, he managed to put us at ease, and explained the procedure, from start, to finish, without "stressing" us out. We had already gone through 2 x I.F.A's in the previous few months, who, tried "ripping" us off, or offering bad advice, so finding him was such a relief...

Have you seen the outcome you were hoping for?

We were told this week, that everything had now been completed, and we are now "mortgage free". There have been, of course, a few hiccups along the way, but Darren has always managed to iron them out, making the transition as easy, as possible.

What could they have done better?

I do not think he could have been more helpful, and informative, during this traumatic time. I would strongly recommend him to anyone facing similar problems, and circumstances to ourselves.

Darren's reply

Thank you for your kind words.... It was a pleasure to help.

First impression from a user who is not yet a client

January, 2021

Overall

Please provide a brief comment about your experience with Darren

What can I say Darren was honest straight and completely helpful from the beginning I wish I had met him A few years ago when I was doing large projects he he is a man that does what he says is going to do and seems very very determined to help in anyway I can. Thanks Darren it’s been a nice experience working with you. If there was 10 out of 10 he would get it!!

Darren's reply

Thank you for your kind words... its a pleasure to help...

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

needed to review my life insurance as we have had a child

How has Darren Spragg helped you?

reviewed our cover and recommended a new plan

Have you seen the outcome you were hoping for?

yes, all good

What could they have done better?

nothing, he's always gives us a very good service. Highly recommended

Darren's reply

Thank you for the review... it was a pleasure to help again.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I have used Darren's services previously for our mortgage and insurance. We decided to review our insurance needs due to the Pandemic

How has Darren Spragg helped you?

he carried out a review of our cover and explained how we could improve our cover for our children

Have you seen the outcome you were hoping for?

yes, all straight forward

What could they have done better?

nothing, we have always been very happy with the service and have recommended him to our family and friends

Darren's reply

Thank you for your kind words, it was a pleasure to help out

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

We were moving home and wanted to consider all of our options.

How has Darren Spragg helped you?

He carefully analysed our needs and provided us with the option of equity release that was at a particularly good rate. He then completed all the necessary paperwork, while advising us on each step of the process making our journey stress free from start to finish.

Have you seen the outcome you were hoping for?

Yes. Everything went exactly as scheduled with no inhibitions whatsoever. In our experience, it is seldom that such a complex financial transaction is completed as promised.

What could they have done better?

He was most helpful, courteous and professional at all times. He was fast at responding to all of our queries. In short, he was a solution provider rather than a problem maker.

Darren's reply

Thank you for your kind words... it was a pleasure to help

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Forced into early retirement by covid pandemic

How has Darren Spragg helped you?

Amazingly well! Really clear explanations, honest advice, an extremely speedy, efficient process regarding equity release, which can be very daunting at first.

Have you seen the outcome you were hoping for?

Definitely, every detail honestly explained.

What could they have done better?

Having never used one before, it's difficult to say as there is no comparison, except possibly a solicitor, so therefore I would have to say nothing could have been done better.

Darren's reply

Thank you very much for your kind comments... Stay safe and well... It was a pleasure to help

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

Equity release

How has Darren Spragg helped you?

He has been so helpful in this whole process and has gone over and above so many times to sort various things out for me I would recommend him to anyone without any hesitation

Have you seen the outcome you were hoping for?

The outcome hasn't happened yet but I know I will receive the equity from my home that I requested

What could they have done better?

I can't think of anything he could have done bettet

Darren's reply

Thank you for your kind words, it's a pleasure to help...

Review from verified client

August, 2020

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Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

To help our son with deposit for property.

How has Darren Spragg helped you?

Told is Told us what would happen step by step and is always just a phone call away.

Have you seen the outcome you were hoping for?

Still waiting for surveyor regarding valuation of our property before we can get any further

What could they have done better?

Nothing excellent service.

Darren's reply

Thank you for your kind words... Happy to help.

Review from verified client

May, 2020

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Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Needed mortgage advice

How has Darren Spragg helped you?

Found us the right deal and helped us navigate the whole process going above and beyond

Have you seen the outcome you were hoping for?

Yes

Darren's reply

Thank you for your kind words... It was a pleasure to help...

Review from verified client

February, 2020

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Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

Wanted to purchase a motor home

How has Darren Spragg helped you?

Great advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

Thank you for your comments... it was a pleasure to help

Review from verified client

February, 2020

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Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

home improvements

How has Darren Spragg helped you?

from start to completion gave impartial advise which went very smoothly

Have you seen the outcome you were hoping for?

indeed

What could they have done better?

nothing

Darren's reply

Thank you for your kind words... It was a pleasure to help.

Review from verified client

February, 2020

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Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage of buy to let property

How has Darren Spragg helped you?

Product recommendation plus advice and follow up to receive mortgage offer

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Darren's reply

Thank you for your kind words... It was a pleasure to help.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Staffordshire

What were the circumstances that caused you to initially look for an adviser?

I have used Darren previously and wouldn’t want to use anyone else now

How has Darren Spragg helped you?

Darren helped get me my mortgage to move house. My income is a bit tricky being self employed and lenders still treat us like 2nd class citizens (and I’m being kind there!) but he managed to get me a great rate and talked everything through with the lender to make them understand my income

Have you seen the outcome you were hoping for?

Definitely! Finally I can move to the house I want and even have some money left for decorating

What could they have done better?

No improvement necessary

Darren's reply

Thank you for your kind words.... it was tricky but we got there!!! Happy to help anytime...

First impression from a user who is not yet a client

December, 2019

Overall

Please provide a brief comment about your experience with Darren

n/a

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

My fixed rate had come to an end and I was looking for a better deal than what they had offered me to stay with the current company.

How has Darren Spragg helped you?

Darren was able to find me a fantastic rate saving against my previous rate so reducing my monthly payment.

Have you seen the outcome you were hoping for?

Yes I will definitely use Darren in the future and would highly recommended his services he is not local to me and I took a chance on him and it has paid off.

What could they have done better?

Nothing.

Darren's reply

Thank you for your kind words... It was a pleasure to help

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

To release equity for general house improvements.

How has Darren Spragg helped you?

Excellently...…..sensible and focused advice.

Have you seen the outcome you were hoping for?

yes.

What could they have done better?

Could not have done better!

Darren's reply

Thank you for your kind words.... It was a pleasure to help.

Review from verified client

November, 2019

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Advice

Service

Value

Based in Herefordshire

What were the circumstances that caused you to initially look for an adviser?

Review of mortgage

How has Darren Spragg helped you?

Darren found us the best deal available.

Have you seen the outcome you were hoping for?

Yes. We were given information and recommendations and any support needed

What could they have done better?

Nothing. Everything was smooth and easy.

Darren's reply

Thank you for your kind words, it was a pleasure to help...

Review from verified client

October, 2019

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Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

Had a difficult experience with a prominent equity release company

How has Darren Spragg helped you?

He explained everything in simple terms and his help was invaluable.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

Darren's reply

Thank you for your kind words... it was a pleasure to help. Look forward to a cup of tea next time I'm passing....

Review from verified client

October, 2019

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Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Repairs to my home

How has Darren Spragg helped you?

Clear concise advice and subsequent release of sufficient equity to enable above mentioned repairs

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, he was spot on

Darren's reply

Thank you for your kind words.. it was a pleasure...

Review from verified client

September, 2019

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Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

due to retirement income & looking to down size house but nothing we liked

How has Darren Spragg helped you?

Advised us on our options of equity from the house we own, always available if we had a question for him, came out to see us and talk face to face about our options.

Have you seen the outcome you were hoping for?

yes very happy with the outcome, talked and advised us all through it.

What could they have done better?

nothing everything was done to a high standard.

Darren's reply

Thank you for your kind words... it was a pleasure to help

Review from verified client

September, 2019

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Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

House purchase and monies for renovation

How has Darren Spragg helped you?

Arranged release after giving us advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

He could not have been more helpful

Darren's reply

Thanks you for your kind words... it was a pleasure to help...

Review from verified client

September, 2019

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

Equity release

How has Darren Spragg helped you?

In every way

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Hardly anything so helpful

Darren's reply

Thank you for your kind words.... It was a pleasure to help.

Review from verified client

August, 2019

Overall

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Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

No kids, moved into a house that's worth a lot and don't want to leave it to strangers or the government, so we want as much money from it before we die so that we can spend it on doing silly things and getting totally and utterly 'tired and emotional' as often as we want; in short, it's a lifestyle thing.

How has Darren Spragg helped you?

By arranging the above, and doing so with patience, tenacity, skill, great communication skills, a deep knowledge of his work, and a crystal clear approach to the task in hand.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Not much to say except perhaps it could have been useful for some relevant case studies to be shown to us that parallel our situation and needs, of which there must be many (presumably - ?), but of course with no attached personal details about the people concerned. I know people are different, so are their finances and all sorts of other factors but, like most people entering into Equity Release schemes we hadn't done this before and so this might have been another useful things for our thought processes in making a decision. If anyone reading this thinks this is a good idea then perhaps ask people like us who go in for Equity Release to give the appropriate permission if it helps others in the future. Food for thought.

Darren's reply

Thank you for your kind words, it was a pleasure to help.

Review from verified client

August, 2019

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Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Change in circumstances

How has Darren Spragg helped you?

Advised on Life Insurance and Critical Illness insurance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Darren exceeded my expectations

Darren's reply

Thank you for your kind words, it always a pleasure to help.

Review from verified client

August, 2019

Overall

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Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Looking to move house and upsize

How has Darren Spragg helped you?

He found us a great mortgage deal and saved us money on our life insurance

Have you seen the outcome you were hoping for?

Yes, we've now moved and all sorted

What could they have done better?

Nothing, he kept us informed through the whole process

Darren's reply

Thank you for your kind words, it was a pleasure to help and I hope you've both settled into your new home now...