Reviewed for

Insurance and Protection ( 28 )

Mortgages ( 73 )

Pensions ( 1 )

Equity Release ( 6 )

Reviewers' assets

£500k+ ( 5 )

£200k - £500k ( 2 )

£100k - £200k ( 2 )

Up to £50k ( 19 )

£50k - 100k ( 3 )

Client reviews

Review from verified client

June, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We needed help and advise on getting a mortgage after being let down by another adviser.

How has Jack Neale helped you?

Highly recommend MyMny and Jack. We had great advise, our mortgage was organised efficiently, professionally and both Jack and Stacey were very approachable and friendly, in what can be a very stressful situation. Would absolutely use MyMny again.

Have you seen the outcome you were hoping for?

Yes, our mortgage was arranged arranged quickly and we are now in out new home.

Review from verified client

June, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needed advice and direction with our mortgage application.

How has Jack Neale helped you?

Jack, Stacey and the team at MyMny looked after us from the start, they found us a bespoke mortgage along with a great interest rate.They also offer the insurances you need for peace of mind. We can definitely recommend

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

We were very pleased with how the prcees went with MyMny. We can't fault.

Review from verified client

June, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Buy to Let information

How has Jack Neale helped you?

Had a meeting with Jack for potential BTL. Very informative, gave me exactly what I needed to make a start on planning the next steps. I felt listened to and in safe hands. Extremely professional service, quick, efficient and knowledgeable team.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, it was a great meeting. Informative, I felt listened to and there was a good sense of engagement from Jack and the team.

Review from verified client

June, 2024

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

I required a Mortgage Broker with the best knowledge of the industry to match my needs.

How has Jack Neale helped you?

MyMny is an exceptional company that delivers outstanding professional service! They took the time to understand the property, searched the ENTIRE market for correct rates and tailored their services to my needs resulting in a mortgage deal that achieved my objectives. MyMny blew me away with customer service and expertise. All the decisions made were customer-focused. MyMny treated my property, the re-mortgage interest rates and money as their own. I WILL NOT look any further for Mortgage Broker. I am a customer for life!

Have you seen the outcome you were hoping for?

My expectations were over exceeded by Jack

What could they have done better?

I can not fault anything about the entire process.

Review from verified client

June, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

looking for a mortgage

How has Jack Neale helped you?

Excellent communication. Friendly and continued to help and advice until the last minute of contract exchange, not just finding the suitable mortgage.

Have you seen the outcome you were hoping for?

yes of course

What could they have done better?

keep going like this, wish you all the best and for in the future I will definitely return back to them.

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We are buying our first home and were given Jack's details, who came highly recommended by a friend of ours.

How has Jack Neale helped you?

Jack has been incredible. We began using his services 2 years ago when we attempted to buy our first home. Due to the frustratingly volatile house market, we were unsuccessful not one- but two times! 2 whole years later, we have just secured our third attempt at buying a property and Jack has ever so patiently helped us each time to acquire countless mortgage in principles. Finally we are very happy to be able to pay Jack for his services. We couldn't recommend him enough. Thank you!!

Have you seen the outcome you were hoping for?

Absolutely! Jack has been incredibly helpful and most importantly- very approachable during this entire process. Even though we had numerous circumstances where we needed Jack's assistance- he was always on hand when we needed him.

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Jack Neale helped you?

Really amazing and helpful team we found at MyMny as it was our first experience in buying a house, they helped and guided us and made this experience easier. Truly recommend them! Thank you Jack and Stacey for everything you did for us!

Have you seen the outcome you were hoping for?

Yes, outstanding service!

What could they have done better?

They helped us with everything that we needed!

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage and was advised Jack was the best

How has Jack Neale helped you?

Jack and Stacey were Absolutely amazing from start to finish. We heard all the horror stories about how painful and awkward the mortgage process was but honestly i dont know what the fuss is about. Jack and Stacey made this process simple. They literally took care of everything with communication all the way. Would 1000% recommend with no hesitation. Thank you both, our new chapter is about to begin.

Have you seen the outcome you were hoping for?

Yes, From the introduction to Jack to getting the Mortgage, was very plain sailing. They took care of everything apart from the signatures needed.

What could they have done better?

There is nothing they could have done better, would recommend in a heart beat

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

First time buyers

How has Jack Neale helped you?

We instructed Mymny to assist us with our mortgage as first time buyers. Our personal circumstances were recognised and we feel as if we've been dealt with on a genuine level. From our initial meeting, to finalising the full mortgage offer, the service has been exceptional. If you're reading these reviews to consider a mortgage broker to assist you, I can whole heartedly recommend this company. Jack and Stacey communicate well, are honest and have been transparent on every detail possible. Forget the banks and estate agents for a mortgage, they do not have you're best interest at heart. This company deserves your business and will get the best possible mortgage suited to your needs I'll be sure to bring any future business their way for sure

Have you seen the outcome you were hoping for?

Absolutely yes

What could they have done better?

Nothing to fault

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

My situation wasn't straightforward, the experience of someone close to the markets was really helpful and aided a more efficient process and getting the right product

How has Jack Neale helped you?

Really happy with the service and expertise we received from Jack @MyMny

Have you seen the outcome you were hoping for?

Yes, everything went like clockwork once the correct plan was agreed upon

What could they have done better?

Really not much, I found the Jack very responsive and kept me up to date all the way through the process. If anything was required I was able to get in contact by phone or email

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

My wife and I were first-time buyers and had no idea how the mortgage process works.

How has Jack Neale helped you?

As first-time buyers, we had very little understanding of how to go about applying for a mortgage. Jack and Stacey were so helpful in getting the mortgage deal that was best for us. The property we chose had a lot of issues, and they negotiated with the Lender to get our mortgage approved. Thank you, Jack and Stacey, for guiding us through this so professionally and with real understanding and personality! We couldn't recommend them enough!

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Remortgaging and wanting some sound advice during a very high interest rate period.

How has Jack Neale helped you?

Big Thanks for Sorting our Remortgage! Jack & Stacey I just wanted to drop you a quick note to say a massive thank you for all your help with sorting out our remortgage. Your expertise and support have been a game-changer! From our first chat to getting everything finalised, you've been great. Your ability to explain things clearly make such a world of difference and has ensured we found a more cost effective solution; at such a tricky and expensive time for home owners mortgaging or refinancing. But more than that, I really appreciate your friendly and caring approach. You made what could have been a stressful process less painful and I'm so grateful for that. Thanks again for everything you've done.

Have you seen the outcome you were hoping for?

Yes. We remortgaged onto a reasonable rate mortgage, in the current climate!!

What could they have done better?

Nothing. Jack and Stacey are a dream team.

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Moving house

How has Jack Neale helped you?

Jack was great - approachable, knowledgeable, totally helpful - I can 100% recommend and will certainly return to them for any future mortgage help. I'm very happy to know that they are there.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I needed to find a mortgage under slightly difficult circumstances

How has Jack Neale helped you?

Efficient but friendly service, sorted an issue I would never have sorted on my own. Jack is very knowledgeable and gave me so much of his time - it all felt easy

Have you seen the outcome you were hoping for?

Yes - mortgage sorted

What could they have done better?

Not much really!

Jack's reply

Thanks so much for your review and so pleased we made the process easier.

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Jack Neale helped you?

Very professional and did more than their best to find the most convenient deal for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing extra

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

We were purchasing our first property and wanted advice from an expert to find the best mortgage offer available to us.

How has Jack Neale helped you?

Faultless service from start to finish. I won’t be using anyone else.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Personal

How has Jack Neale helped you?

Excellent service, very thorough, clear and concise advice. Always responded very promptly and very proactive. Thank you.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We’ve used MyMny previously to source us a competitive mortgage, this was due for renewal recently and there was only one place we trusted to get us the best deal for our circumstances.

How has Jack Neale helped you?

Jack and all the team at MyMny have been professional, polite and considerate throughout the process. When your dealing with your mortgage you want someone you can trust and that is what you get with Jack and the team. TRUST

Have you seen the outcome you were hoping for?

We had a variety of options given to us and sound advice in what we needed and the outcome was in effect what we wanted.

What could they have done better?

MyMny are a trusted company and one that we will always turn to for help and guidance in a minefield of financial jargon and terminology that they understand and translate to normal language for you to understand.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Durham

What were the circumstances that caused you to initially look for an adviser?

Looking to obtain a mortgage

How has Jack Neale helped you?

Jack Neale and the team at MyMny have been extremely helpful in securing my mortgage - I have found them to be very attentive to queries and Jack always kept me up to date on progress and was very informative throughout the whole process. I can highly recommend MyMny to anyone.

Have you seen the outcome you were hoping for?

Yes, I have been really impressed with the work done by Jack and his team

Review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

we were looking to do multiple mortgages to be able to move home and buy to let. Jack was recommended by someone we know professionally.

How has Jack Neale helped you?

Jack helped us with getting us the quotes that were suitable for our circumstances. He took the time to explain everything about the mortgages and quotes and the reasons for the quotes. He kept us updated with the progress of our application. It has been a long journey since we started thinking of moving but it has been worth it. The journey was made less arduous with all your help sorting out the mortgages and liaising with the lenders. Thank you for your help.

Have you seen the outcome you were hoping for?

Yes we have.

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needing to buy first home

How has Jack Neale helped you?

Excellent service, nothing ever a problem, from start to finish has been outstanding from helping a new first time buyer from myself get the first mortgage incl with help to buy to then organising a remortgage a few years down the line, top service, thank you! Fully recommend...

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I was due a remortgage. I felt that my previous financial adviser did not prioritise my needs and I felt shabbily treated.

How has Jack Neale helped you?

Excellent service and customer focus. From the moment I made contact with Jack, I have been impressed with his commitment to seek me the best deal for my remortgage. Money can be a tough thing to talk about openly, but from the off Jack was straight-talking and solution-focused. He listened to my needs and talking to him helped me feel confident in an area that has been a stressful experience with other advisors. I would definitely recommend working with Jack and the MyMny team.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Honestly, nothing. First class from start to finish.

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We were really struggling to obtain a mortgage we tried everything and we couldn’t succeed. However with the help of Mr Neale he helped us get a mortgage offer which we thought was impossible. We are really great full for all of his hard work.

How has Jack Neale helped you?

The best experience possible was received. I would recommend 100% to anyone looking to use MyMny Services. Mr Neale worked above and beyond all of the other mortgage advisors we’ve ever spoke to, he worked really hard and kept solving our problems that we were running into during the process however with his dedication and expertise we was able to obtain a mortgage offer despite being rejected from numerous brokers.

Have you seen the outcome you were hoping for?

Yes 100%, we are delighted with the outcome thanks to Jack. We would recommend anyone to use his expertise and I am confident he’ll get the job done no matter how hard or complicated.

What could they have done better?

Nothing, everything was exceptional!

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Needed specialist advice to enable us to free up capital to renovate a family second/holiday home.

How has Jack Neale helped you?

Jack's help and advise in finding us the right mortgage products in such a professional and friendly way made the whole process straight forward and easy to understand. Sally and I would both happily recommend MyMny to anyone looking for outstanding service in the mortgage advice field.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. Very happy with the service Jack and Stacey Neale have given us. They always respond very promptly and are very proactive.

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Buying a property after renting for a long period. Needing a reliable and helpful service.

How has Jack Neale helped you?

Hi Stacey and Jack, Thank you so much for all your help this last year. You've done so much to advise and help us and chased everything up for us. We wouldn't have got anywhere without you and I will be recommending you to everyone I know looking to purchase. It has finally happened after so many disappointments with the other 2 properties. Just off to collect the keys which is something I never thought we would say. Thank you so much Kindest regards Michael and Dan

Have you seen the outcome you were hoping for?

We have seen the outcome we were hoping for. Jack helped us with advice for over a year before we finally found the right property.

What could they have done better?

There was nothing that they could have done better. Responding to emails sometimes even on weekends, always getting back to me so quickly was service that went far beyond.

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We have recently started a property investment company and was looking for trust worthy mortgage brokers. Came across Jack's company on google. He has helped us source products for 2 mortgages and 1 remortgage already.

How has Jack Neale helped you?

Was our first time working with MyMny. We're very new to property investment, however, Jack has been extremely helpful and patient when explaining the details to us so we can make informed decisions. …More

Have you seen the outcome you were hoping for?

Yes, definitely! Jack is always ready to have a chat with us and happy to spend time to answer all of our questions.

What could they have done better?

Nothing!

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We wanted to sell our flat and relocate to purchase a house.

How has Jack Neale helped you?

Jack helped us find the best mortgage product for our new home and also helped us with remortgaging on our previous flat.

Have you seen the outcome you were hoping for?

Yes 100%. We’re in our new house and couldn’t be happier.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We were planning on moving home and required mortgage advice.

How has Jack Neale helped you?

He arranged our mortgage and reviewed our life insurance policies

Have you seen the outcome you were hoping for?

Yes

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Jack Neale helped you?

I was recommended MyMny by my parents because Jack advised them about what they needed to do financially for the sale of their second home. Due to me being a first time buyer Ben was assigned to us and he was fantastic in giving us all the information that we would be required to give and put everything in place for us which made it completely stress free! One year later we were unsure of what the best option was for us because we wanted to move due to an expanding family. I emailed Jack to ask if we could chat and he set up a call for a time best suited to me. After talking to Jack for 45 minutes he had explained every option that we had. He explained it in a way that we could understand too (being young and inexperienced in mortgages). We now have a 4 year plan and know what we need to do. Thank you very much Jack and Ben! It's a huge relief to know we're on the right track.

Have you seen the outcome you were hoping for?

Yes I have!

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Property portfolio mortgages and personal mortgage

How has Jack Neale helped you?

Jack provides sound advice whilst identifying your needs and finding the perfect mortgage for you. He and his team are professional, efficient and always on hand to support when required. I highly recommend them.

Have you seen the outcome you were hoping for?

Absolutely

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Seeking a mortgage for a shared ownership property.

How has Jack Neale helped you?

Huge thanks to the team at MyMny for helping me secure a mortgage on a shared ownership property. Took the time to understand my requirements and timelines, and friendly and professional throughout.

Have you seen the outcome you were hoping for?

Yes, exchanged contracts within 4 weeks and will complete within 6.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was hoping to purchase my first home.

How has Jack Neale helped you?

Jack was beyond helpful in finding me a great mortgage for my first house. He always went well beyond the expected, taking the time to walk me through everything in detail. I highly recommend his services. Thank you Jack!

Have you seen the outcome you were hoping for?

Absolutely, living in my new lovely home as I type this :)

What could they have done better?

I don't really think I could have asked for more, I really think Jack went well beyond what was asked of him throughout the process.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Getting mortgage

How has Jack Neale helped you?

I have used MyMny in the last few month to get mortgage on my dream house , Jack and the team at MyMny done an absolutely and amazing job ,so professional and honest ,when other broker told me I don’t have a chance to get the mortgage Jack has managed to get my mortgage offer within few hours and now I own the house I would like to say big thank you to Jack and his team And if anyone looking for mortgage Advisor or Broker I will definitely say Jack is your man

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

He done absolutely an amazing job for me and I couldn’t ask for more

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We were buying out first home and had absolutely no knowledge in houses and mortgages so was looking for an advisor.

How has Jack Neale helped you?

We used MyMny's services to look into getting our first mortgage for our first home purchase. As first time buyers we didn't know too much about it all, and I was worried we'd be taken advantage of due to that. After reading their 5* Google reviews we got in touch. Jack spent hours on the phone explaining everything in detail, what to expect, the best way we can help ourselves and our credit scores in the lead up to the application to give us the best chances. No silly question from me was ever too much trouble - this is before we even signed up!! Of course we did and it was the best decision we could've made. With the Coronavirus pandemic, the banks retracted almost all of their mortgages after we had already had our offer accepted on a house. We were knocked down at every hurdle by almost every bank, to the point I was in tears to Jack on the phone, and Jack still got us a good deal with all odds stacked against us - whilst probably being the busiest they've ever been with other people going through the same issues during the pandemic. Jack and Stacey always kept us in the loop the whole way through, even getting emails at 7am and 8pm, and truly couldn't do any more for us.

Have you seen the outcome you were hoping for?

100%! We will forever be referring MyMny to friends & family as we know they will be fully looked after, and we will be thinking of them first if we ever need their services in the future.

What could they have done better?

Honestly nothing - they have been amazing.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage - but rather a long and complex story but eventually a second mortgage was advised owing to some complicated issues.

How has Jack Neale helped you?

Jack was excellent. He looked into the market - which at the time was rather "shut down" with COVID-19 issues and advised on the type of product needed and how to best achieve the produce we wanted. It was complex and stressful for us, but Jack kept the information flowing to the best of his ability, given that on occasion he was hampered by lack of information from the lenders. He was approachable, honest, kind and sympathetic when we were stressed with the whole process. We ended up with a product that is suitable and can be reviewed in a few years time. He was easy to contact by phone or email and always responded quickly to our questions.

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

In this case no I do not think that Jack could have done any better at all.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Jack Neale helped you?

First of all I would like to thank Jack for all the help and effort he did to help us to buy our first house. He's just GREAT. Helped us to get a mortgage, helped us with insurance and everything else. Always there if you ring, always there with an answer to any question. I would recommend them to everyone who wants to buy a house. Thanks again Jack and MyMny for everything.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. He was great

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to release equity to consolidate my credit and to enable me to carry out some home renovations. I was not able to find a loan so I ask Jack for his advice.

How has Jack Neale helped you?

Thoroughly recommend MyMny. My dealings were with Jack and he was extremely helpful. I felt looked after and trusted that he would find me the best option for my needs, which indeed, he did.

Have you seen the outcome you were hoping for?

Yes. Jack offered me a few options and I settled on the one that was right for me.

What could they have done better?

N/A

Review from verified client

October, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Remortgaging and moving home.

How has Jack Neale helped you?

Superb service from Jack and very knowledgeable. Helped us with our mortgage showing all available options and guided us along the way. Thank you and we look forward to using you again in the near future.

Have you seen the outcome you were hoping for?

Yes! We moved into our new home without any problems. Couldn't be happier.

What could they have done better?

Nothing. Perfect!

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy a house and following the excellent reviews and a recommendation from colleagues we went to Jack. We were not disappointed.

How has Jack Neale helped you?

Jack obtained a mortgage offer for us very quickly. He was efficient and was always contactable and returned calls and queries promptly. He took the stress of applying completely out of our hands.

Have you seen the outcome you were hoping for?

Yes - we completed recently - all went very smoothly.

What could they have done better?

Nothing. All good.

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Jack Neale helped you?

Arranging Mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Thorough understanding of my financial circumstances.

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal

How has Jack Neale helped you?

Advice around mortgage renewal as well as types of cover.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

First impression from a user who is not yet a client

September, 2020

Overall

Please provide a brief comment about your experience with Jack

I was introduced to Jack and he has been spot on with everything, l really have to say in this day and age it is nice to meet someone who actually does what he says He is going to do and l couldn’t recommend him enough. I will be certainly be recommending him.

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We are first time buyers.

How has Jack Neale helped you?

Jack has made our experience of being first-time property owners smooth-sailing and stress free. Professional, reliable and full of knowledge, we wouldn't hesitate to recommend Jack and MyMny to others.

Have you seen the outcome you were hoping for?

We are still waiting to hear back from the bank, however, we know Jack will ensure we get the result we need.

What could they have done better?

Nothing!

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Myself and my partner were looking to get a first time buyers mortgage.

How has Jack Neale helped you?

Jack was recommended to us by a friend that had used him for their own mortgage. He provided excellent guidance and support when we were applying for our mortgage. He was very professional and made the experience completely stress free, keeping us updated along the way. We would highly recommend Jack and the team at MyMny to anyone else looking for financial advice.

Have you seen the outcome you were hoping for?

We were accepted for our mortgage on our first application with Jack.

What could they have done better?

Nothing!

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

We were looking for a mortgage broker.

How has Jack Neale helped you?

He explained how everything works and guided us through the mortgage process.

Have you seen the outcome you were hoping for?

Yes we did.

What could they have done better?

Nothing we were happy with everything.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

Current mortgage reached its term.

How has Jack Neale helped you?

Excellent knowledge of the products available.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Jack offered excellent and informative advice.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We are Company Directors and needed something a bit different to the normal bank advise

How has Jack Neale helped you?

He has managed to secure a good mortgage that fits our needs.

Have you seen the outcome you were hoping for?

Most definitely

What could they have done better?

Nothing, Jack was very helpful and offered good advise.

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Bedfordshire

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Jack Neale helped you?

Mortgage and insurance advise

Have you seen the outcome you were hoping for?

Absolutely

Review from verified client

March, 2020

Overall

Value

Service

Advice

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needing to secure my first mortgage

How has Jack Neale helped you?

Jack gave me great advice and helped me secure my first mortgage and helped me get my family protected.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I am self employed and it’s harder for me to get a mortgage.

How has Jack Neale helped you?

Jack and his team were amazing. He went above and beyond to secure me not just a mortgage but a good deal.

Have you seen the outcome you were hoping for?

Yes I got a mortgage on really good terms that met my needs.

What could they have done better?

There is nothing that needed improvement regarding my dealings with Jack and the team.

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

I wanted to remortgage to consolidate debts, Jack helped me with a second charge mortgage.

How has Jack Neale helped you?

Excellent advice and found me a good deal whilst explaining everything as the process progressed.

Have you seen the outcome you were hoping for?

Yes, very happy with the service I received.

What could they have done better?

I don’t think he could have done anything else, top quality service.

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Buying freehold property

How has Jack Neale helped you?

By researching the best options without delay. He even traveled to us and gave a professional yet personal service, as well as following up every call

Have you seen the outcome you were hoping for?

Yes purchase completed

What could they have done better?

Nothing

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

looking at Equity Release as a means to raise capital to purchase a part inherited property in retirement

How has Jack Neale helped you?

Jack's help and advise in finding us the right mortgage products in such a professional and friendly way made the whole process straight forward and easy to understand. Sally and I would both happily recommend MyMny to anyone looking for outstanding service in the mortgage advice field.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needed to remortgage which was not going to be easy at my age.

How has Jack Neale helped you?

Jack sources what was available for my situation. He saw everything through for me. He was professional, knowledgable and friendly.

Have you seen the outcome you were hoping for?

Yes I did and it went very smoothly thanks to Jack.

What could they have done better?

No negative feedback at all.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We struggled to get a mortgage with first direct due to their lending criteria with company directors/self employed.

How has Jack Neale helped you?

Jack Neale helped out finding a mortgage to suit our requirements with a different lender. We also wanted to get the mortgage agreed before the primary school application deadline.

Have you seen the outcome you were hoping for?

Yes we got the mortgage agreed and completed on the house in about 6 weeks.

What could they have done better?

none

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Needed one

How has Jack Neale helped you?

He was a great help

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

None

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Mortgages, life insurance, income protection

How has Jack Neale helped you?

He went above and beyond to secure insurances with the minimal effort from myself. He took care of everything very quickly and for a very cheap rate. He did so well with my mortgages that i wet to him for my insurances and income protection

Have you seen the outcome you were hoping for?

Better than I was hoping for

What could they have done better?

Nothing, he was brilliant and I would highly recommended him, he even advised a brilliant solicitor.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Remortgage and transfer of equity

How has Jack Neale helped you?

Jack provided me with an interest only mortgage provider and spent time with me discussing my personal circumstances and options. Nothing was too much trouble for him and he kept me frequently up dated.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I can’t think of anything he could’ve done any better.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Looking to do some refurbishments to our home and release some equity

How has Jack Neale helped you?

Fab service from MyMny. All sorted really quickly and saved us lots of money

Have you seen the outcome you were hoping for?

Definitely

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Wishing to move, required a mortgage.

How has Jack Neale helped you?

Jack of MyMny is incredible, his work is exemplary. He truly makes the impossible possible! Against all odds he was able to achieve an excellent mortgage for us which has changed our lives. Jack worked hard to make our dreams come true! He didn't stop there, he found us the perfect life and home insurance too and did it all in record time. Absolutely outstanding! The support has not stopped there. Stacey Neale, Compliance Manager, recently took the time to contact us when a query arose regarding our insurance. Stacey's kindness, understanding and perseverance speedily resolved the matter in full, which we are incredibly grateful for.

Have you seen the outcome you were hoping for?

Absolutely and more.

What could they have done better?

There is not anything that could have done better.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was remortgaging.

How has Jack Neale helped you?

Working with Jack at MyMny has been amazing. He's been diligent, understanding and calm at all times, navigating me through what could have been a very stressful and confusing process. His knowledge and positivity have produced an excellent remortgage deal for me - I couldn't be happier and would recommend Jack and MyMny to anyone looking at mortgages or insurance. Thank you!

Have you seen the outcome you were hoping for?

100% Jack got me a great deal and peace of mind.

What could they have done better?

Absolutely nothing.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Both my children (adults) were buying houses and they used Jack who was excellent helping them through it and getting the best deal. Both had very different circumstances. My daughter buying a new property under a Government scheme and my son buying on his own home. I too used Jack to review my mortgage and he gave me advice and in my interests not his own - the mark of an honest and highly professional adviser.

How has Jack Neale helped you?

He quickly and competently gave my son mortgage advice and sorted out the right deal for him. A short time later he helped my daughter and her partner through the complexities of the help to buy Government scheme and got them the right deal for the circumstances. In both cases he was spot on.

Have you seen the outcome you were hoping for?

Definitely. Especially with regards to the review of my mortgage where he gave me the reassurance that the deal I'm currently on is a good one and worth sticking with. He also helps d me to review my spending and income and provided some great suggestions.

What could they have done better?

Nothing - he really is brilliant, honest, quick to get back to you and seems to genuinely have his clients interests at heart. .

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We was looking to buy a house and needed help

How has Jack Neale helped you?

Jack is amazing!! We can not honestly thank him enough for everything he has done for us in getting us our new home, thank you so much.

Have you seen the outcome you were hoping for?

Most definitely if it wasn't for Jack we wouldn't be in our dream home.

What could they have done better?

Absolutely nothing, he helped us so much.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Remortgaging

How has Jack Neale helped you?

Extremely professional and knowledgeable. Would highly recommend MyMny. Confidential and competent service. Jack was extremely helpful and personable.

Have you seen the outcome you were hoping for?

Yes absolutely.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

Moving home

How has Jack Neale helped you?

First Class service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Jack offered a genuine holistic financial service that I cannot suggest anything to improve on

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

mortgage

How has Jack Neale helped you?

Great service highly recommended. Very fast and efficient

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, we were both really pleased with the service. Jack was always available to ring and talk to.

Review from verified client

December, 2019

Overall

Advice

Service