Reviewed for

Insurance and Protection ( 8 )

Mortgages ( 17 )

Equity Release ( 1 )

Financial Planning ( 1 )

Reviewers' assets

£100k - £200k ( 2 )

£50k - 100k ( 1 )

Up to £50k ( 10 )

Client reviews

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Torfaen

What were the circumstances that caused you to initially look for an adviser?

Online

How has Jamal Kroll helped you?

Advice and getting a mortgage

Have you seen the outcome you were hoping for?

So far yes

What could they have done better?

Ask clients if they have their own solicitors

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Vale of Glamorgan

What were the circumstances that caused you to initially look for an adviser?

Purchasing a house

How has Jamal Kroll helped you?

Found us a decent mortgage deal

Have you seen the outcome you were hoping for?

So far, so good!

What could they have done better?

There's nothing I would add. Communication is good, advice is good. What else do you need?

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Caerphilly

What were the circumstances that caused you to initially look for an adviser?

Buying a new residential property

How has Jamal Kroll helped you?

I needed someone with a wide set of knowledge and experience due to the situation I was in. Jamal understood the situation, reassured me, gave the best options that would benefit me, and went over and beyond to execute them. Jamal helped all hours of the day and reached out to you with every update to keep you informed that's everything is running smoothly.

Have you seen the outcome you were hoping for?

Yes. It was an awkward situation, but Jamal handled it and got it done the way he planned he would.

What could they have done better?

Nothing, Jamal is professional, friendly, very knowledgable, experienced, understanding and makes you feel like you ain't just another customer. Not once did I feel I was calling an advisor. 5 Star!

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers

How has Jamal Kroll helped you?

He gave me and my partner advice every step of the way, advising us on the best mortgage offers available, and explaining our different options well. Whenever we were unsure of what to do or what was our best option he would explain it to us.

Have you seen the outcome you were hoping for?

Yes we have received our outcome

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

We are a property developer and have used Jamal multiple times.

How has Jamal Kroll helped you?

Jamal has offered advice and secured multiple mortgages/bridging loans for us over the past few years.

Have you seen the outcome you were hoping for?

Yes, we always get the product which we require.

What could they have done better?

Nothing, always on hand to answer any questions we have.

First impression from a user who is not yet a client

March, 2023

Overall

Please provide a brief comment about your experience with Jamal

Excellent efficient service , would highly recommend

First impression from a user who is not yet a client

March, 2023

Overall

Please provide a brief comment about your experience with Jamal

A1 Brill reckonmend. helping us alot. Easy to talk to

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Rhondda Cynon Taff

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage as First-Time Buyers

How has Jamal Kroll helped you?

Regular zoom calls to help us find a mortgage and insurance (life, house)

Have you seen the outcome you were hoping for?

Yes, very happy with the outcome, progress has felt very quick and professional. Couldn't have asked for anything more

What could they have done better?

Nothing within their remit could have been done more professionally or executed better. Fab

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Rhondda Cynon Taff

What were the circumstances that caused you to initially look for an adviser?

As a first time buyer I had absolutely no idea about the process or even where to start. I have never had a life or home insurance policy and Jamal sorted this all out so quickly as well as finding us a mortgage which prior to meeting him I was not confident was possible in my current circumstances.

How has Jamal Kroll helped you?

Jamal has been wonderful he speaks with experience and expert knowledge, I struggle a lot with social anxiety and he was so friendly and helpful the process was not as stress inducing as I had imagined. Very quick response times and he was 100% on the ball in terms of pushing the process on quickly, contacting us for updates and reminders etc.

Have you seen the outcome you were hoping for?

We are currently awaiting a completion date after exchange of contracts in the upcoming weeks, a big thank you to Jamal - couldn't have done it without you!

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

I was looking to apply for a mortgage

How has Jamal Kroll helped you?

Jamal helped me with finding and applying for a mortgage that suited my needs and requirements. He kept me well informed and updated with the process ensuring the process was as smooth as possible.

Have you seen the outcome you were hoping for?

Yes and a great service along the way.

What could they have done better?

N/A

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Jamal Kroll helped you?

He went through everything I needed to know step by step and helped me with all my questions and made sure I understood

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing excellent service

First impression from a user who is not yet a client

November, 2020

Overall

Please provide a brief comment about your experience with Jamal

Professional, knowledgable, understanding of complicated circumstances . Jamal has a polite , pleasant and confident approach . He is very efficient and keeps to deadlines .

First impression from a user who is not yet a client

August, 2020

Overall

Please provide a brief comment about your experience with Jamal

Friendly and helpful

First impression from a user who is not yet a client

August, 2020

Overall

Please provide a brief comment about your experience with Jamal

Great service

First impression from a user who is not yet a client

August, 2020

Overall

Please provide a brief comment about your experience with Jamal

Amazing and reassuring throughout. Very easy to talk to, appreciate all the help given so far.

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Torfaen

What were the circumstances that caused you to initially look for an adviser?

Unique circumstances that made applying for a mortgage through a high street lender difficult.

How has Jamal Kroll helped you?

Jamal provided an excellent service in finding me a mortgage. I had quite unique circumstances when applying and therefore was finding it difficult to find the right mortgage for me. Jamal explained everything I needed to do and was happy to answer any questions I had and was great at keeping me in the loop with how things were processing. Because of my unique circumstances and lockdown, our process took a considerably long time but Jamal always chased things up and got them done as quickly as they could be. We’ve now had a mortgage offer and know for a fact that this would not have happened without his hard work and professionalism. Would definitely recommend Jamal to anyone needing a mortgage. Thank you again, I really am so grateful for all of your time and hard work.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!!

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Getting a mortgage

How has Jamal Kroll helped you?

Jamal was brilliant from the start, he found a mortgage offer within a few hours and had an application go through within the day. Stayed in contact the whole time and was more than happy to take any questions at any time. Would 100% recommend him to anybody who is a first time buyer who isn’t sure of the process. He made it officiant and less stressful.

Have you seen the outcome you were hoping for?

Yes, completed on the house

What could they have done better?

Nothing

Review from verified client

July, 2020

Overall

Advice

Service

Value

Based in Lincolnshire

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage to purchase a property

How has Jamal Kroll helped you?

Jamal sorted everything out for me and did a fantastic job.

Have you seen the outcome you were hoping for?

Yes I have my mortgage offer and a life insurance policy

What could they have done better?

Jamal could not have been better he was professional from start to fonish

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Monmouthshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Jamal Kroll helped you?

He completed the process for my wife and I.

Have you seen the outcome you were hoping for?

Yes

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Vale of Glamorgan

What were the circumstances that caused you to initially look for an adviser?

I needed to remortgage with additional borrowing.

How has Jamal Kroll helped you?

Listened to my circumstances, provided advice and diligently managed the process to completion.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing comes to mind.

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

Looking for a remortgage

How has Jamal Kroll helped you?

Incredibly quick and proactive response, literally had some examples of deals within hours. Very personable and understood what we needed and the specific timescales. Can not recommend highly enough.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I honestly cannot think of anything that could have been improved

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Monmouthshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Jamal Kroll helped you?

He found a mortgage that was right for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

He was amazing and kept me informed every step of the way

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Vale of Glamorgan

What were the circumstances that caused you to initially look for an adviser?

Mortgage protection

How has Jamal Kroll helped you?

He took the time to understand my circumstances then found me a product that was cheaper than my bank was offering with even more cover

Have you seen the outcome you were hoping for?

Even better than expected

What could they have done better?

Nothing, Jamal was very professional and efficient

Review from verified client

March, 2020

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

Remortgage and insurance

How has Jamal Kroll helped you?

Found me the best mortgage offer

Have you seen the outcome you were hoping for?

Yes,

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Cardiff

What were the circumstances that caused you to initially look for an adviser?

My application was declined by my bank.

How has Jamal Kroll helped you?

He has been very patient and helpful, taking the time to explain the terms I did not understand. He was also very quick to find me different quotes to suit my needs.

Have you seen the outcome you were hoping for?

Even better.

What could they have done better?

Mr Kroll was polite, kind, very helpful. I cannot think of anything else he could have done for me.

First impression from a user who is not yet a client

February, 2020

Overall

Please provide a brief comment about your experience with Jamal

Jamal gave me helpful advise about my mortgage he was friendly and polite answered all my questions quickly highly recommend

First impression from a user who is not yet a client

January, 2020

Overall

Please provide a brief comment about your experience with Jamal

Very professional, will definitely be recommending. Jamal helped with all my enquiries, and was prompt to answer all my questions.