Reviewed for
Insurance and Protection ( 28 )
Mortgages ( 101 )
Pensions ( 15 )
Equity Release ( 4 )
Retirement income (annuities, drawdown) ( 1 )
Investments and Savings ( 6 )
Pension Transfers - Non Specialist ( 3 )
Inheritance Planning ( 1 )
Pension Transfers - Specialist ( 3 )
Financial Planning ( 1 )
Reviewers' assets
£500k+ ( 11 )
£200k - £500k ( 9 )
£100k - £200k ( 5 )
Up to £50k ( 21 )
£50k - 100k ( 8 )
Client reviews
Review from verified client
April, 2024
Overall
Advice
Service
Value
Based in Hertfordshire
What were the circumstances that caused you to initially look for an adviser?
To find a better rate with my current lender and potential investment
How has Michelle Ford helped you?
Michelle has been warm, understanding and highly approachable while greatly listening to her clients’ needs. Highly professional and patient at the same time in her advice and swiftly providing me with a different, far better rate with my current lender. Her professionalism and knowledge is outstanding!
Have you seen the outcome you were hoping for?
Yes I am very happy with the outcome as she has helped me save money during these turbulent economic times
What could they have done better?
Nothing so far
Michelle's reply
Thank you so much for your feedback. It has been a pleasure working with you.
Review from verified client
April, 2024
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Needed to extent mortgage
How has Michelle Ford helped you?
Secured extension
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing
Review from verified client
March, 2024
Overall
Advice
Service
Value
Based in South Yorkshire
What were the circumstances that caused you to initially look for an adviser?
Mortgage
How has Michelle Ford helped you?
Finding the best provider for my needs
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
No
Review from verified client
January, 2024
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Me and my partner were unsure about mortgages when we first purchased our house. We wanted someone to advice us and find the best deals possible to suit us.
How has Michelle Ford helped you?
Michelle has helped us with our re mortgage. She found us the best deals and gave us advice when needed.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing
Review from verified client
January, 2024
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Ongoing mortgage advise
How has Michelle Ford helped you?
Find the best mortgage deal for my wife and I
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing.
Review from verified client
January, 2024
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Mortgage and life insurance.
How has Michelle Ford helped you?
See above.
Have you seen the outcome you were hoping for?
Yes, under very challenging circumstances, Michelle was quick to find us a new mortgage rate as soon as we were able to obtain one. This meant that although we had a significant hike in our rate, we were swift enough to avoid even worse rates as the base rate climbed.
What could they have done better?
Under the circumstance with uk economy nothing.
Review from verified client
January, 2024
Overall
Advice
Service
Value
Based in Buckinghamshire
What were the circumstances that caused you to initially look for an adviser?
Re-mortgage
How has Michelle Ford helped you?
Yes
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
No
Review from verified client
January, 2024
Overall
Advice
Service
Value
Based in Buckinghamshire
What were the circumstances that caused you to initially look for an adviser?
both myself and my husband were recommended to speak to Michelle and we needed advice for both business and personally so it worked out perfectly for us.
How has Michelle Ford helped you?
sorted pensions, life insurance and mortgage for us
Have you seen the outcome you were hoping for?
still early days but all good so far
What could they have done better?
N/A
Review from verified client
August, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I wanted specific mortgage advice
How has Michelle Ford helped you?
Michelle went above and beyond to find the right solution for me and so friendly and helpful throughout
Have you seen the outcome you were hoping for?
Michelle and team far exceeded the outcome I was hoping for
What could they have done better?
Michelle and team couldn’t have done anything better - already 11/10
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Moving
How has Michelle Ford helped you?
Arranged mortgage and protection
Have you seen the outcome you were hoping for?
Definitely
What could they have done better?
Nothing
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Middlesex
What were the circumstances that caused you to initially look for an adviser?
I did not look.
How has Michelle Ford helped you?
She and her team helped us professionally.
Have you seen the outcome you were hoping for?
Yes.
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
We were looking for the best deal.
How has Michelle Ford helped you?
Presented us the best options and helped us secure lower rates when they became available.
Have you seen the outcome you were hoping for?
Yes, we saved over £200 a month from our initial rate to the final one we locked in at.
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
My buy-to-let mortgage was coming out of a 3-year fixed period and I was looking at my options.
How has Michelle Ford helped you?
Michelle explained the various options and kept me up-to-date with rate changes as we approached the renewal date. I felt reassured that I had access to be latest and best rates.
Have you seen the outcome you were hoping for?
Absolutely. I renewed my buy-to-let mortgage on time at the best possible rate.
What could they have done better?
Nothing. Michele is always on the ball, fully understanding my needs.
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
New and remortgage
How has Michelle Ford helped you?
Identified a great mortgage offer on main and buy to key properties Very helpful and informative on remortgaging of BTL - made process easy for us
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing I can think ov
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We have been clients of Michelle for many years initially we were looking for some advice and to remortgage
How has Michelle Ford helped you?
Michelle has been our go to advisor for many years, she is trustworthy, transparent and provides a great service
Have you seen the outcome you were hoping for?
Nothing has ever been too much of a problem when presented to Michelle her knowledge is vast and always feel she is working to get the best outcomes for us
What could they have done better?
Nothing would always choose Michelle as first contact for any advice
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Many years ago I was looking for a mortgage and was recommended to Michelle.
How has Michelle Ford helped you?
Several times with mortgages. I keep going back!
Have you seen the outcome you were hoping for?
Most definitely. Michelle and her team work hard, are responsive and I’ve NEVER had a negative outcome.
What could they have done better?
Nothing.
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Wiltshire
What were the circumstances that caused you to initially look for an adviser?
Buying my first flat
How has Michelle Ford helped you?
Michelle has been my mortgage advisor for nearly 20 years. She is always available to provide professional, knowledgeable and excellent service.
Have you seen the outcome you were hoping for?
We have purchased several properties and our insurance; we've very happy with the outcome.
What could they have done better?
I can't think of anything that would improve - Michelle does great work!
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We have been using Michelle and her colleagues for many years for our mortgage and life cover needs
How has Michelle Ford helped you?
To find the best available renewal mortgage rate during these challenging times
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
There is nothing to do better
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We were introduced to Michelle by our FA once he retired. We've had BTL and residential mortgages through Michelle over the last 5 years and the service has always been excellent.
How has Michelle Ford helped you?
BTL and residential mortgages.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing
Review from verified client
July, 2023
Overall
Advice
Service
Value
Based in West Sussex
What were the circumstances that caused you to initially look for an adviser?
My current deal was coming to an end.
How has Michelle Ford helped you?
Michele helped me negotiate better terms with my current provider whilst doing an analysis of the market.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing, the service was impeccable.
Review from verified client
March, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Mortgage rate was coming to an end
How has Michelle Ford helped you?
Could not of done any more for me
Have you seen the outcome you were hoping for?
Yes totally
What could they have done better?
Nothing it was a very simple process unlike other people I have dealt with in the past
Review from verified client
March, 2023
Overall
Advice
Service
Value
Based in Middlesex
What were the circumstances that caused you to initially look for an adviser?
Remortgage coming off
How has Michelle Ford helped you?
Found the best rate for our situation
Have you seen the outcome you were hoping for?
Totally
What could they have done better?
Nothing, excellent service
Review from verified client
March, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I was originally with another broker, property with that mortgage fell through. After looking around further at brokers the fee's they charged didn't match the value of the mortgage rates.
How has Michelle Ford helped you?
Discussed through the options regarding mortgage's. Alongside this, twice through the process managed to secure lower rates on the mortgage, bringing it down by over 1%
Have you seen the outcome you were hoping for?
Yes
Review from verified client
March, 2023
Overall
Advice
Service
Value
Based in Berkshire
What were the circumstances that caused you to initially look for an adviser?
First time buyer
How has Michelle Ford helped you?
Helped secure a great rate amidst the increases in the market
Have you seen the outcome you were hoping for?
Yes
Review from verified client
March, 2023
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Residential and buy to let mortgages
How has Michelle Ford helped you?
Michelle and her team arranged many mortgages for us over a period of 10 years. We were always given the right advise and presented with the right product.
Have you seen the outcome you were hoping for?
We always had positive outcome. Very thankful to Michelle and her team. Extremely professional. She is our number one financial advisor.
First impression from a user who is not yet a client
January, 2023
Overall
Please provide a brief comment about your experience with Michelle
Very good thank you
Review from verified client
December, 2022
Overall
Value
Service
Advice
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Michelle was recommended by an associate and has been providing mortgage advice to me since 2014.
How has Michelle Ford helped you?
Michelle always makes contact in good time prior to the expiry date of the current mortgage to ensure that there is plenty of time to review current and future needs and find the best available deal
Have you seen the outcome you were hoping for?
Yes, fixed rate mortgage deal agreed
What could they have done better?
renewal went smoothly
Review from verified client
December, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Needed help refinancing some BTL property.
How has Michelle Ford helped you?
Searched out options for us and helped us with all paperwork.
Have you seen the outcome you were hoping for?
Yes no question.
What could they have done better?
Nothing, absolutely nothing.
Review from verified client
December, 2022
Overall
Advice
Service
Value
Based in Middlesex
What were the circumstances that caused you to initially look for an adviser?
I was looking for a competitive mortgage.
How has Michelle Ford helped you?
Michelle reviewed the market place and advised me on best value for me, she continues to be pro active on value mortgages, well in advance of my current terms coming to a close
Have you seen the outcome you were hoping for?
Absolutely.
Review from verified client
October, 2022
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
Getting a mortgage
How has Michelle Ford helped you?
Getting a mortgage and remortgaging
Have you seen the outcome you were hoping for?
Yes
Review from verified client
September, 2022
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
We needed a mortgage
How has Michelle Ford helped you?
Michelle has helped us with three separate mortgage applications over the years and has helped us navigate different needs at each time, and given us clear options
Have you seen the outcome you were hoping for?
Yes, she’s been able to secure the right option each time.
Review from verified client
September, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Mortgage advice
How has Michelle Ford helped you?
Michelle helped by providing information on the most suitable mortgage based on our financial circumstances
Have you seen the outcome you were hoping for?
Yes
Review from verified client
September, 2022
Overall
Advice
Service
Value
Based in Middlesex
What were the circumstances that caused you to initially look for an adviser?
I required some assistance with re-mortgage.
How has Michelle Ford helped you?
With re-mortgage services and advice on pensions.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Service provided by Michelle and team is of good quality.
Review from verified client
August, 2022
Overall
Advice
Service
Value
Based in Essex
What were the circumstances that caused you to initially look for an adviser?
I was moving house and looking for a new mortgage
How has Michelle Ford helped you?
Michelle and her team made the process so simple and stress free. I hit lots of problems during the selling and buying process but Michelle gave quick and helpful advice throughout and I can honestly say that my mortgage offer and paperwork was the least stressful and easiest part of moving thanks to her help.
Have you seen the outcome you were hoping for?
I am now happily moved and got a mortgage offer that gave me what I needed. Very happy.
What could they have done better?
Nothing
Review from verified client
August, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Needed a mortgage.
How has Michelle Ford helped you?
She has helped me with several mortgages, residential, commercial and BTL.
Have you seen the outcome you were hoping for?
Yes she enabled me to borrow what I required at a competitive rate.
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Mortgage renewal
How has Michelle Ford helped you?
Sourcing a new mortgage we are incredibly happy with
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
n/a
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
I was remortgaging a Buy to Let property and reviewing my pension savings.
How has Michelle Ford helped you?
She sorted out everything I needed quickly and efficiently. I trust Michelle's advice as I have been using her company for 20+ years.
Have you seen the outcome you were hoping for?
Yes.
What could they have done better?
No improvement needed.
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
remortgage of a rental property
How has Michelle Ford helped you?
Advised us what products were avaliable and negotiated on our behalf
Have you seen the outcome you were hoping for?
yes
What could they have done better?
nothing
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I found it easier to ask Michelle to seek out the best mortgage offer to suit myself rather than me sift through the numerous offers and then hopefully select the best one.
How has Michelle Ford helped you?
Michelle was very pro-active and replied with the necessary offer when she said she would do. Arranging a mortgage can be quite stressful but I didn’t feel any of that.
Have you seen the outcome you were hoping for?
Yes.
What could they have done better?
Nothing comes to mind.
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Retirement needs
How has Michelle Ford helped you?
Made an accurate assessment of our needs, gave great advice and then set about providing the solution
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing, her help was excellent
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Moving home
How has Michelle Ford helped you?
Michelle has helped me enormously over the years, her attention to detail and understanding of our situation was excellent. She always goes the extra mile for her clients.
Have you seen the outcome you were hoping for?
Yes absolutely Michelle set everything up for us.
What could they have done better?
Nothing we could ask no more of them
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Buying a buy-to-let property
How has Michelle Ford helped you?
Michelle has not only provided the right mortgage for my situation but she's also been very proactive when the current deals were coming to an end to look for better options.
Have you seen the outcome you were hoping for?
Yes.
Review from verified client
May, 2022
Overall
Advice
Service
Value
Based in East Sussex
What were the circumstances that caused you to initially look for an adviser?
To help with my current morgage lender
How has Michelle Ford helped you?
Extremely knowledgeable and kind with helping me change my morgage
Have you seen the outcome you were hoping for?
yes
What could they have done better?
All good
Review from verified client
April, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We needed a mortgage
How has Michelle Ford helped you?
Sound and professional advice, and mortgage completed quickly and efficiently
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing, excellent service
Review from verified client
April, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Michelle was recommended from the Sunday Times Mortgage advisor list and it is very easy to see why. She has an extensive network, worked hard against a specific brief and provided an excellent result
How has Michelle Ford helped you?
Consulted effectively and provided the exact solution and service I required
Have you seen the outcome you were hoping for?
100%
What could they have done better?
Honestly, nothing
Michelle's reply
Thank you :)
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in Leicestershire
What were the circumstances that caused you to initially look for an adviser?
Re-mortgage of house to build granny annex
How has Michelle Ford helped you?
Helped us find the best mortgage for our current circumstances
Have you seen the outcome you were hoping for?
Yes, definitely
What could they have done better?
Nothing
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
I had to re-mortgage on a buy to let and also on the purchase of my primary residence.
How has Michelle Ford helped you?
In both the buy to let re-mortgage and for my personal mortgage Michelle was able to secure more funds which put me in the position that I needed to be. I had been dealing with another broker but the amount was substantially less and the figures were not stacking up properly.
Have you seen the outcome you were hoping for?
I have now re-mortgaged a buy to let and raised funds which has helped my wife and I buy the family home we needed.
What could they have done better?
Nothing, communication has been great. Could have asked for more.
First impression from a user who is not yet a client
March, 2022
Overall
Please provide a brief comment about your experience with Michelle
She instantly recognised our financial requirements and advised accordingly. Exactly what was required. Excellent.
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in Kent
What were the circumstances that caused you to initially look for an adviser?
I needed to remortgage as our fixed term had finished and our current lender was not flexible.
How has Michelle Ford helped you?
She researched all our options and found us a fantastic 5 yr fixed deal.
Have you seen the outcome you were hoping for?
Absolutely, so thank you very much.
What could they have done better?
Nothing as it was all positive.
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in Berkshire
What were the circumstances that caused you to initially look for an adviser?
Professional knowledge of the best rates available
How has Michelle Ford helped you?
For several years, Michelle has advised me on the best mortgages suitable for me. She was also one of the only mortgage advisers to find me a suitable lender when I was finding it very difficult to find a lender during my divorce.
Have you seen the outcome you were hoping for?
Absolutely!
What could they have done better?
Nothing.
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in West Sussex
What were the circumstances that caused you to initially look for an adviser?
I wanted to take out a remortgage
How has Michelle Ford helped you?
Michelle and her team responded very quickly to my enquiry for a remortgage and kept me updated throughout the process. Quick, honest service.
Have you seen the outcome you were hoping for?
yes
What could they have done better?
n/a
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Selling our leasehold property and buying a freehold, required a new mortgage.
How has Michelle Ford helped you?
Organised AIP at the best rate, executed the confirmation and organised our life insurance on the new property.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing
Review from verified client
March, 2022
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Remortgage and pensions.
How has Michelle Ford helped you?
Sorted mortgage still dealing with her for insurance and pension.
Have you seen the outcome you were hoping for?
yes.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Mortgage options, insurance/protection
How has Michelle Ford helped you?
Michelle gave me advice on the best mortgage options available to me.
Have you seen the outcome you were hoping for?
Of course!
What could they have done better?
Nothing at all! My extended family use Michelle's services. We wouldn't use anyone else.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Hampshire
What were the circumstances that caused you to initially look for an adviser?
Needed to find a new mortgage product due to fix term ending on the previous one.
How has Michelle Ford helped you?
Michelle made the process as smooth as possible. Top quality service was received.
Have you seen the outcome you were hoping for?
Yes most definitely.
What could they have done better?
Content with the service provided.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We needed to remortgage
How has Michelle Ford helped you?
Provided options of lenders and rates available
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing, Michelle always offers sound advice and clearly explains what each deal means in simple terms.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in West Sussex
What were the circumstances that caused you to initially look for an adviser?
Required a mortgage to purchase a house.
How has Michelle Ford helped you?
Michelle helped source the best and most suitable mortgage and processed the application.
Have you seen the outcome you were hoping for?
Yes. All went smoothly. Michelle's attention through out was fantastic. Helping press for completion and making sure the funds were in place.
What could they have done better?
No.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Required a non standard mortgage
How has Michelle Ford helped you?
Michelle managed to find a product that suited my circumstances
Have you seen the outcome you were hoping for?
Yes
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I had 2 private pensions and one of them was doing well, Michelle advised me not to move it, the other one wasnt growing as well so we moved it to to another pension 'scheme', also advised, and helped us re mortgage, which has freed up some equity in our homes
How has Michelle Ford helped you?
As per above, Michelle advised, then executed the plan to firstly grow our pension pot, and then complete our remortgage for us
Have you seen the outcome you were hoping for?
YES, The pension we moved has grown significantly, and the re mortgage has freed up some equity, allowing our finances to improve
What could they have done better?
N/A
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Kent
What were the circumstances that caused you to initially look for an adviser?
We were looking for a new mortgage on a buy to let, Michelle gave us the best advise and enabled us to complete in a timely fashion
How has Michelle Ford helped you?
by looking online at products that we could not see we got a better deal.
Have you seen the outcome you were hoping for?
very much so.
What could they have done better?
nothing
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Berkshire
What were the circumstances that caused you to initially look for an adviser?
Current mortgage deal ending
How has Michelle Ford helped you?
Michelle assisted in looking into all possible options for me, explained these fully to me, allowing me the time to decide which deal fitted my circumstances the best
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing could have been done better. Great advice received in a friendly professional manner
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Re-Mortgage and consolidation of Debt
How has Michelle Ford helped you?
Michelle assisted us to switch our mortgage to a new provider and consolidate other loans and credit card balances.
Have you seen the outcome you were hoping for?
Yes, the new mortgage was processed quickly, has a very low interest rate and has allowed us to reduce our monthly outgoings significantly.
What could they have done better?
Can't think of anything which could have been done better.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Cornwall
What were the circumstances that caused you to initially look for an adviser?
Mortgage product was expiring
How has Michelle Ford helped you?
They helped us with the original mortgage
Have you seen the outcome you were hoping for?
Yes
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Kent
What were the circumstances that caused you to initially look for an adviser?
I originally looked for a financial advisor whilst arranging my first mortgage.
How has Michelle Ford helped you?
Michelle was recommended to my wife and I via a friend and she has been helping us since 2013
Have you seen the outcome you were hoping for?
Michelle has always delivered, is responsive and helpful
What could they have done better?
N/A
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
Coming to the end of my existing mortgage and needed to transfer to a new deal.
How has Michelle Ford helped you?
Michelle and her team researched the market and quickly identified a deal for me that met my non-standard requirements.
Have you seen the outcome you were hoping for?
Yes, sourced, actioned quickly, conveniently and professionally.
What could they have done better?
I cannot think of anything that Michelle’s team could have done better.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Mortgage for a first time buyer
How has Michelle Ford helped you?
Being a first time buyer is stressful as it is, but being a first time buyer in a global pandemic was very scary. However from the moment we started speaking with Michelle we were reassured and felt alot more confident about everything. Michelle worked so hard to get us the best mortgage and guided us every step of the way. Even when 10% deposits were withdrawn Michelle explained all of our options and helped us to make the right decision for our circumstances. If it wasn't wasn't for Michelle we most likely wouldn't have gone through the mortgage process during a pandemic. Without Michelle's expert advice and efforts we would not be home owners today.
Have you seen the outcome you were hoping for?
Yes
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We was looking for a first mortgage to purchase our first property.
How has Michelle Ford helped you?
Michelle talked us through our options and made everything easier to understand. We had a very tight schedule to have the mortgage in place by but Michelle and the team reassured us and got the job done within the time needed.
Have you seen the outcome you were hoping for?
Yes! Michelle and her team made it possible for us to purchase our first home and have also talked us through life policies and insurances which we also went ahead with.
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Hertfordshire
What were the circumstances that caused you to initially look for an adviser?
Needed to remortgage
How has Michelle Ford helped you?
Found out a great deal on our new mortgage
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Residential and buy to let mortgages
How has Michelle Ford helped you?
Very professional and take time to listen. Always finding the right products. Have been a client for nearly 10 years. Michelle and her team always managed to give the right advise and find the right products. Michelle and her team helped me with at least 10 mortgages and all of them were perfect for me.
Have you seen the outcome you were hoping for?
Definitely
What could they have done better?
As far as I am concerned, they could nothing better because services are already perfect.
Michelle's reply
Thank you for your lovely words ?
Review from verified client
May, 2021
Overall
Advice
Service
Value
Based in Kent
What were the circumstances that caused you to initially look for an adviser?
Initially was looking for mortgage advice and was recommended to Michelle. I have continued to recommend Michelle to others.
How has Michelle Ford helped you?
Mortgage advice / re-mortgaging. And insurance.
Have you seen the outcome you were hoping for?
Yes. Ongoing value for money and savings through attractive rates. Also flexibility.
What could they have done better?
Nothing comes to mind. Michelle has always been responsive.
Review from verified client
December, 2020
Overall
Advice
Service
Value
Based in London
What were the circumstances that caused you to initially look for an adviser?
Need to remortgage
How has Michelle Ford helped you?
Identified the right mortgage for me
Have you seen the outcome you were hoping for?
Yes, met my needs precisely
What could they have done better?
No comments to report
Review from verified client
December, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We were looking to buy our first house.
How has Michelle Ford helped you?
Michelle was very thorough and professional. With covid it took longer than usual to get a mortgage and less providers available increased the difficulty. Michelle was persistent going above and beyond to get us the right mortgage. When the mortgage provider messed up she pursued and got a resolution for us.
Have you seen the outcome you were hoping for?
Yes, definitely. Michelle was persistent through a long application process. She dealt with any issues that arose quickly and efficiently. We can't thank Michelle enough.
First impression from a user who is not yet a client
December, 2020
Overall
Please provide a brief comment about your experience with Michelle
Very knowledgeable, very responsive and overall great experience with her. Was able to find just the right mortgage for us.
Review from verified client
December, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Originally it was when we were purchasing our first house over 8 years ago and we have used Michelle and JML ever since.
How has Michelle Ford helped you?
Over the last 8 years Michelle has provided mortgage and re-mortgage advise which has helped us no end and given us piece of mind. Even as our circumstances have changed (children) Michelle has supported with things like Life Insurance for both my wife and I
Have you seen the outcome you were hoping for?
Yes, every time with seek support from Michelle we are always happy with the outcome
Review from verified client
December, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I enlisted Michelle’s advice in order to change my mortgage.
How has Michelle Ford helped you?
Michelle has advised and changed my mortgages on my buy to let properties.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Michelle’s help and advise has been second to none. She is extremely professional, efficient and most of all explains things fully. There is nothing Michelle could have done better, her service is fabulous. Thank you!
Review from verified client
December, 2020
Overall
Advice
Service
Value
Based in Middlesex
What were the circumstances that caused you to initially look for an adviser?
Mortgage for residential and buy to let proprties. Also reviewing my pension.
How has Michelle Ford helped you?
She worked on my case as soon as I contaced her in the last 15 years.
Have you seen the outcome you were hoping for?
Yes of course
What could they have done better?
Nothing.
First impression from a user who is not yet a client
March, 2020
Overall
Please provide a brief comment about your experience with Michelle
I decided to use another adviser from your website
Review from verified client
February, 2020
Overall
Advice
Service
Value
Based in Berkshire
What were the circumstances that caused you to initially look for an adviser?
Financial Planning
How has Michelle Ford helped you?
Arranged Mortgage
Have you seen the outcome you were hoping for?
Yes
Review from verified client
February, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Getting a buy to let mortgage
How has Michelle Ford helped you?
She found a variety of deals suitable to my requirements.
Have you seen the outcome you were hoping for?
Yes
Review from verified client
February, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We have been clients of Michelle for many years. We first met her when we were remortgaging and wanted some impartial advice rather then going back to the same provider.
How has Michelle Ford helped you?
Michelle found several options for us that we would not have necessarily have known about
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing always has given a great service
Review from verified client
February, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Looking to get a mortgage advance
How has Michelle Ford helped you?
She went through the options with me really clearly and gave me great advice.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
No
Review from verified client
February, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We needed to get a better rate re mortgage, since Michelle has been our financial adviser for the last 15 years it was an easy decision.
How has Michelle Ford helped you?
Michelle searched the market to see what suits our needs and got us what we needed.
Have you seen the outcome you were hoping for?
Yes as always.
What could they have done better?
Could not ask for more.
Review from verified client
January, 2020
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I have been more than happy with the help and advice provided by Michelle for my buy to let property remortgages.
How has Michelle Ford helped you?
Michelle has been an absolute asset to me with her help and advice on remortgaging my buy to let property. She takes the hassle out of the process, explains in layman’s terms and cuts down on my admin time.
Have you seen the outcome you were hoping for?
Yes. Very informative, excellent customer service skills and fabulous attention to detail. Well done Michelle.
What could they have done better?
The only thing that Michelle could do better would be to pay the mortgage for me but I guess that’s a step too far! Keep up the great work and thank you.
First impression from a user who is not yet a client
January, 2020
Overall
Please provide a brief comment about your experience with Michelle
Michelle is the best of the best financial adviser. She has an amazing team around her aswell would recommend to anyone and wouldn't use anyone else.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
1st time buyer
How has Michelle Ford helped you?
Found a competitive mortgage
Have you seen the outcome you were hoping for?
yes
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
To release equity in our home
How has Michelle Ford helped you?
She looked for the correct company to help and gave advice
Have you seen the outcome you were hoping for?
Yes and all went through speedily with great support from Michelle
What could they have done better?
Nothing at all she covers all angles
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Needing to juggle responsibility for two mortgages
How has Michelle Ford helped you?
First understanding my requirements, next, based on her experience and most importantly, my circumstances, recommending the lender(s) to approach. The whole process was conducted in a calm and considered way and Michelle kept me informed throughout the process.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Before contacting Michele I had been using another so-caled specialist London based adviser who had made no progress in 4 weeks. Michelle turned everything around in a few days.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I divorced my husband and wanted to know what to do with my half of his oension
How has Michelle Ford helped you?
Advised me what to do with it
Have you seen the outcome you were hoping for?
Yes I am very pleased
What could they have done better?
There is no more she could of done
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in East Sussex
What were the circumstances that caused you to initially look for an adviser?
Michelle was recommended to me for Mortgage advice
How has Michelle Ford helped you?
Absolutely. Straightforward and very helpful. Always cheerful
Have you seen the outcome you were hoping for?
Always
What could they have done better?
Nothing they are great
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Multiple mortgages and remortgaging requirements
How has Michelle Ford helped you?
Financial planning. Estimating monthly costs that helped us calculate our budgets and what we could aim to buy. Finding most cost effective mortgage over best time frame. Prompt reminders when mortgages need renewing. Effective synopsis of the market offers when choosing which product to buy
Have you seen the outcome you were hoping for?
yes
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
We needed Pension advice and then mortgage renewal
How has Michelle Ford helped you?
Advised on a pension strategy, and New Mortgage was arranged through Michelle.
Have you seen the outcome you were hoping for?
Yes
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I needed to remortgage as my mortgage was coming to the end of its term
How has Michelle Ford helped you?
She worked hard to find me the very best deal to secure a new lender who would allow a longer term securing an amazing fixed rate. The process was made very easy and showed how professional she is, keeping me informed every step of the way
Have you seen the outcome you were hoping for?
Very much so, it is better than I was hoping for.
What could they have done better?
Nothing. Michelle listened to my concerns and found a solution which was very stress free. I highly recommend her.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Cornwall
What were the circumstances that caused you to initially look for an adviser?
Initially to raise so money.
How has Michelle Ford helped you?
She looked at all options and talked them through with us so we were able to chose the best one for our situation.
Have you seen the outcome you were hoping for?
Yes.
What could they have done better?
I can’t think of anything she could have done better. She explained what each option would entail and we decided on the best for us.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Initially a mortgage. Following this I went to Michelle for advice on life and pensions.
How has Michelle Ford helped you?
Michelle is full of knowledge and has great staff. Michelle always has a can do attitude and will work hard for her clients to recommend the best product and give the best service.
Have you seen the outcome you were hoping for?
Absolutely. Help and clear, quick advice right up to the conclusion.
What could they have done better?
I'm not sure really. I am due a new appointment to discuss further since my divorce and new home purchase but historically it's all been first class.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I was looking to buy my first property as a first time buyer.
How has Michelle Ford helped you?
Michelle understood the needs and also the restrictions of being a first time buyer, she was able to give advice on savings and also advise on how to get the best deal for my money. So easily as well!
Have you seen the outcome you were hoping for?
Absolutely! Very happy.
What could they have done better?
Nothing. Michelle was always on hand when I needed her for anything. She made the whole buying process very easy, especially as this is usually so daunting for young people.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Berkshire
What were the circumstances that caused you to initially look for an adviser?
To change mortgage on my personal property and BTL's
How has Michelle Ford helped you?
Advising on the best mortgages available
Have you seen the outcome you were hoping for?
Yes
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Disappointment in the quality of service and advise from my bank and the need to review my pensions
How has Michelle Ford helped you?
Michelle provided an holistic approach to my future financial planning and pensions which was easy to understand, unbiased and friendly. I was able to set up a tax efficient strategy strategy for investment and an improved pension position. This included some level do consolidation where it was to my advantage
Have you seen the outcome you were hoping for?
Absolutely! My investments and pensions gains are improved and Michelle has managed these effectively through market fluctuations and changes in government policy and regulation
What could they have done better?
Totally comfortable at this point
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
House move
How has Michelle Ford helped you?
Informed advice on all facets of the mortgage and insurance market.
Have you seen the outcome you were hoping for?
Yes, fantastic guidance leading to a swift conclusion in the purchase.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Hertfordshire
What were the circumstances that caused you to initially look for an adviser?
I needed to receive specialist financial advice on my investments & pension
How has Michelle Ford helped you?
I have known Michelle for over 30 yrs. She is professional & knowledgeable on all aspects of Financial Services. She always provides a prompt & efficient service to her clients.
Have you seen the outcome you were hoping for?
Yes, I respect & trust her advice
What could they have done better?
Nothing, I was very happy with the service I received.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Moving house
How has Michelle Ford helped you?
Michelle was amazing at finding me a suitable mortgage and explaining it in simple terms.
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing springs to mind
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Combining several pensions into one.
How has Michelle Ford helped you?
Michelle advised me of my options and fully reviewed my circumstances for the best option suitable to me.
Have you seen the outcome you were hoping for?
Yes my pensions from previous jobs have now been combined into one.
What could they have done better?
I can't think of anything that could have been improved.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Hertfordshire
What were the circumstances that caused you to initially look for an adviser?
We needed a mortgage and was struggling to get one
How has Michelle Ford helped you?
Michelle found us the ideal mortgage within our budget
Have you seen the outcome you were hoping for?
Definitely, we'd lost hope of getting a mortgage
What could they have done better?
No, she was fantastic
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Needed expert financial advice
How has Michelle Ford helped you?
Michelle Ford sourced an excellent mortgage for us and took care of whole process in an efficient manner. She also moved my pension into a new scheme
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
Nothing
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Buying our first property.
How has Michelle Ford helped you?
Michelle helped my wife and I with our mortgage when we were first time buyers back in 2005 and is currently working with us on the sale of the property and acquisition of a new larger family home.
Have you seen the outcome you were hoping for?
Michelle and her company have always delivered detailed and transparent advice making our financial decisions easy.
What could they have done better?
I cannot fault any part of the service Michelle provided. Michelle made an often daunting and stressful process infinitely easier which gave my wife and I peace of mind, knowing that the financial decisions we made were the right ones.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Hampshire
What were the circumstances that caused you to initially look for an adviser?
We needed to buy our first house and take advice after having our first child. We realised we didn't have insurances in place and didn't know where to start until we found Michelle.
How has Michelle Ford helped you?
Firstly she organised our mortgage extremely quickly and secured a great rate. Then she went on to help with inheritance planning and insurance.
Have you seen the outcome you were hoping for?
Yes everything is now in place.
What could they have done better?
Nothing! I had no complaints and only compliments. I highly recommend.
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
I was looking for help to change my mortgage to a better rate
How has Michelle Ford helped you?
She very thoroughly went through all the options available to me totally in great detail and advice
Have you seen the outcome you were hoping for?
Yes
What could they have done better?
There was not anything she could of done better as so Informative
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Initially for mortgage advice both for our own property and BTL investments.
How has Michelle Ford helped you?
Michelle conducted a very thorough assessment of our finances and guided us through the various options available. Michelle then completed all of the necessary paperwork and liaised with the lenders on our behalf. At no time did we feel rushed or pressured. Everything was explained to us very clearly and we were given ample opportunity to ask questions and reflect.
Have you seen the outcome you were hoping for?
Absolutely.
What could they have done better?
I've racked my brains and I really can't think of anything!
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Berkshire
What were the circumstances that caused you to initially look for an adviser?
Mortgage and ISA Advice
How has Michelle Ford helped you?
Loads
Have you seen the outcome you were hoping for?
Yes thank you
What could they have done better?
Everything was perfect and professional and Michelle couldn't have done better
Review from verified client
December, 2019
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
Moving House
How has Michelle Ford helped you?
Found me my mortgage and helped me rearrange my finances
Have you seen the outcome you were hoping for?
Yes
Review from verified client
November, 2017
Overall
Advice
Service
Value
Based in Surrey
What were the circumstances that caused you to initially look for an adviser?
New mortgage/additional lending.
How has Michelle Ford helped you?
Discussed options and implications of different products on the market.
Have you seen the outcome you were hoping for?
Yes. Remortgaged and additional loan.