Reviewed for

Insurance and Protection ( 51 )

Mortgages ( 93 )

Pensions ( 1 )

Equity Release ( 2 )

Retirement income (annuities, drawdown) ( 1 )

Investments and Savings ( 2 )

Long Term Care ( 2 )

Reviewers' assets

£100k - £200k ( 1 )

£50k - 100k ( 5 )

Up to £50k ( 32 )

Client reviews

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to buy a house but had no idea how doable that was

How has Michaela Cooch helped you?

Michaela was amazing, she was so patient with us as we ran so many different earnings potentials against what we could borrow. She supported us through the whole process right from before we could afford to buy, through the buying process, sorting the mortgage, insurance policies, offering to get in contact with people to help us in the process. We had no worries at all about the mortgage applications and documents. Communication was perfect the whole way through, Michaela was always reachable when we had questions.

Have you seen the outcome you were hoping for?

100%, we got a good mortgage at a good rate, we didn’t have to worry about the mortgage application at all.

What could they have done better?

Nothing at all

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

we were looking for our first home

How has Michaela Cooch helped you?

she was very helpful by giving us all the options available to us and let us choose which we want. very friendly and professional throughout the whole process

Have you seen the outcome you were hoping for?

definitely yes

What could they have done better?

nothing, everything was spot on

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Michaela Cooch helped you?

We have remortgaged

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Our mortgage for a house move

How has Michaela Cooch helped you?

Michaela has gone above and beyond everytime to help us achieve the best possible mortgage, she made it all so easy for us

Have you seen the outcome you were hoping for?

Yes even in the current situation Michaela got us the best possible deal

What could they have done better?

Absolutely nothing else, quality job every time

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

To save on our payments

How has Michaela Cooch helped you?

Massively! Managed to really reduce our interest rates and find amazing deals!

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing! Perfect from start to finish, no stress and all was taken care of.

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I wanted support in finding the best deal for a remortgage

How has Michaela Cooch helped you?

Michaela has helped us twice now when remortgaging. She is knowledgeable, approachable, friendly and professional. I will use again and again!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - she was perfect!

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Michaela has helped us twice over the last few years, the first getting in place a new mortgage after leaving renting for seven years which was a better deal than we had hoped for at the time and then again this summer when we remortgaged onto another five year fixed deal.

How has Michaela Cooch helped you?

Got two very good mortgages in place for us on fixed terms which helped us manage our other finances and allowed us to buy our own home again in 2021 after years in rentals.

Have you seen the outcome you were hoping for?

Yes without a doubt, I have passed on her details to several friends and colleagues who have been looking for advice and help.

What could they have done better?

Nothing, never had any cause for complaint. She even replied to all my emails (and I wrote a lot) when she was on holiday and when she wasn't meant to be working!

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Michaela Cooch helped you?

I cannot rate and thank Michaela enough. Not only does she know her stuff inside and out, she always makes the time to help wheywhe that's via email or in person. Even on maternity leave she sorted seeing me to help with my remortgage. With current rates being awful, she was very calm and reassuring. She's a gem!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Absolutely nothing.

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage was needed

How has Michaela Cooch helped you?

Michaela has helped us find a mortgage suited to our needs that helps us pay off our mortgage sooner

Have you seen the outcome you were hoping for?

We have a good rate tracker mortgage so yes we have the outcome we hoped for.

What could they have done better?

Nothing Michaela has done a great job

Review from verified client

February, 2023

Overall

Advice

Service

Value

Based in Surrey

What were the circumstances that caused you to initially look for an adviser?

Initial mortgage and then selling and buying ans needing to port our mortgage to avoid exit fees.

How has Michaela Cooch helped you?

Michaela was the star of both our buys. Michaela was able to get us a really good rate on our first mortgage, despite coving playing havoc. This time around she was able to help us arrange to port our Mortgage to our new house and take out a top up mortgage to cover the balance. Knowing nothing about mortgages ourselves coming into this having Michaela really did allow us to get onto the housing ladder. She has also helped us sort out income and life insurance so we can feel secure knowing if anything unexpected happens we are OK.

Have you seen the outcome you were hoping for?

Yes, 100%. And when we come to see again, which I'm sure we will in the next few years I hope she will help us again!

What could they have done better?

Nothing. I have always found Michaela to be available, receptive, positive and knowledgeable.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Needed to mortgage a new house

How has Michaela Cooch helped you?

Helped me get a mortgage

Have you seen the outcome you were hoping for?

Yes, received mortgage at good rates. Process was quick and easy

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

To have someone with experience to assist with our mortgage and provide insightful information to first time buyers.

How has Michaela Cooch helped you?

We took out our initial mortgage and also remortgaged with Michaela too

Have you seen the outcome you were hoping for?

Yes

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Our 2 year fixed mortgage was coming to an end and we wanted to get back in contact with Michaela for advice.

How has Michaela Cooch helped you?

Michaela ran through all the options that were available for us, she spoke about each option and made sure we were happy and understood each one. She advised us on what she thought would be the best outcome for us. Without Michaela's help we wouldn't have any idea on where to even start. She's an angel!

Have you seen the outcome you were hoping for?

Absolutely. We are very happy with our outcome, and we are so greatful to have Michaela's support and advice.

What could they have done better?

Nothing ?

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was llooking to remortgage my buy to let mortgage.

How has Michaela Cooch helped you?

By finding an ideal product.

Have you seen the outcome you were hoping for?

Absolutely..

What could they have done better?

Completely happy with the process and outcome.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a new home and I hadn’t done a mortgage process for a long time.

How has Michaela Cooch helped you?

She explained everything and was so knowledgeable and helpful.

Have you seen the outcome you were hoping for?

Yes definitely.

What could they have done better?

Nothing could of been done better. Outstanding service and advice and was always at the end of the phone or an email.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Myself and my partner were looking to get a mortgage arranged.

How has Michaela Cooch helped you?

Michaela went through mortgage offers and explained clearly how I would have to port a mortgage. She then arranged our mortgage and also sorted out life insurance and building insurance as well.

Have you seen the outcome you were hoping for?

Yes, we had our mortgage and insurance arranged.

What could they have done better?

Can’t think of anything they could have done better.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Re morgage

How has Michaela Cooch helped you?

Michaela after few questions knows exactly what we want, and give as few advice about it.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Maybe face to face meeting

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Looking to buy a new home

How has Michaela Cooch helped you?

She found me a great deal and made the process quick and easy.

Have you seen the outcome you were hoping for?

I received a great deal

What could they have done better?

Nothing. 100% recommend

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I needed to remortgage and wanted to know what my options were

How has Michaela Cooch helped you?

Michaela has been a huge help, full of information and was able to get me some great options, she made everything so simple and easy.

Have you seen the outcome you were hoping for?

Yes- in fact, even better!

What could they have done better?

Nothing! I’d recommend Michaela to anyone.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

open to more options

How has Michaela Cooch helped you?

Michaela gave us the best advices that she can for our mortgages and mortgages renewal. She listened our cases and opened a lot options according to our financial status, we find her advice very help and her service very professional and reliable.

Have you seen the outcome you were hoping for?

Yes indeed, we are glad to contact her just in time before the interest rate go up and she secured the best rate for us immediately

What could they have done better?

I don't think so

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing my first home and getting my first mortgage

How has Michaela Cooch helped you?

She was invaluable to me in getting my mortgage sorted, as well as helping me with insurances

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing - she was brilliant

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to remortgage and consolidate some debts with it.

How has Michaela Cooch helped you?

Michaela was amazing, she searched for all the best rates, and the best route to go. Really friendly, professional and got it all done really quickly and completely stress free. Her communication was great too so we were kept up to date at each stage

Have you seen the outcome you were hoping for?

Yes and got a better rate than we were hoping for.

What could they have done better?

Nothin at all, highly recommend shes brilliant at her job

First impression from a user who is not yet a client

May, 2021

Overall

Please provide a brief comment about your experience with Michaela

Very happy. She spoke very clear and she has given me all important information. She response on my emails very quick.

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

House moving

How has Michaela Cooch helped you?

Gave us the best advice regarding our mortgage options

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was looking to find out if I could get back on the property ladder and get a mortgage. Been a few years since I had a property so really wasn’t sure of the criteria. Michaela was recommended to me by one of my colleagues and has been clear, informative, swift, efficient and all the time, friendly. I am incredibly grateful for her financial advice. Genuinely life changing for me (as being in rented accommodation is not fun).

How has Michaela Cooch helped you?

Get a mortgage

Have you seen the outcome you were hoping for?

Absolutely!!!

What could they have done better?

Not a thing.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

To sell and buy a house, work out my finances and arrange a mortgage, also insurance

How has Michaela Cooch helped you?

Michaela helped me with everything. I had never done anything like this before and she helped me from beginning to end.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer of a property.

How has Michaela Cooch helped you?

Michaela Cooch provided us with information and answered any questions we had regarding getting a mortgage and what kind of costs are involved.

Have you seen the outcome you were hoping for?

Most definitely.

What could they have done better?

Nothing. Micheala was extremely helpful and quick with responding and offering assistance where needed. I would highly recommend her services to anyone in the future.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers looking at getting a mortgage on our first home.

How has Michaela Cooch helped you?

Michaela Cooch provided us with all the information we needed regarding mortgages, deposits and the insurances/protection we would need. We met Michaela before the Corona Virus pandemic began but she guided us and kept us up to date on all changing information throughout our house buying experience.

Have you seen the outcome you were hoping for?

Yes, with the help from Michaela we were able to get a mortgage at decent interest rates for a good time scale.

What could they have done better?

N/A

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for advise regarding how best to get a larger mortgage due to upsizing.

How has Michaela Cooch helped you?

Michaela helped to review my options; porting and topping up my existing mortgage or paying the early repayment charge and getting a new product, helping me to make the best decision for my circumstances. Throughout the process she was on hand to answer all of my borrowing questions and responded promptly.

Have you seen the outcome you were hoping for?

Due to Michaela's advice, I have been able to meet my borrowing requirements and I am confident I have been able to access the best rates available to me.

What could they have done better?

I was 100% happy with the information provided, Thank you Michaela.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a mortgage

How has Michaela Cooch helped you?

Michaela helped us with our mortgage and advice. She was brilliant throughout the whole process. From someone who knew very little about mortgages she broke everything down and made it really simple for us. She constantly adapted to us and our needs throughout coronavirus she constantly kept in contact with us making sure everything was running smoothly. Even when I thought we were asking silly questions she came back with great answers to our query’s. I would 100% use her again and recommend to anyone looking for advice.

Have you seen the outcome you were hoping for?

We’ve seen the outcome we were after and are now homeowners as I stated about she was very informative really helped simplify everything and I wouldn’t hesitate to use her again in any finical advice I was after.

What could they have done better?

I genuinely don’t think Michaela could’ve helped us anymore she was brilliant throughout.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to move home.

How has Michaela Cooch helped you?

Michaela was able to go through all of our options when it came to different mortgages and lenders. She was always available for advice and she is so knowledgeable, friendly and helpful.

Have you seen the outcome you were hoping for?

Yes - Michaela’s advice, guidance and services allowed us to move into our dream home and she also sorted our life cover. We couldn’t be happier or have asked any for more of her.

What could they have done better?

Absolutely nothing. She does far too much already!

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We decided we needed to move up the property ladder to accommodate a growing family. Michaela had assisted with mortgage and insurances policies in the past so did not hesitate to contact her again as she knew our circumstances.

How has Michaela Cooch helped you?

Michaela sourced the best mortgage product for us that would suit our current financial circumstances and continue to do so over the next few years. She also updated our insurances policies to reflect the new mortgage. Michaela supported us throughout the whole house buying process from day one and was on hand to advise and help with any issues that arose, namely Covid!

Have you seen the outcome you were hoping for?

100% yes, couldn’t be happier.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

First time buyers

How has Michaela Cooch helped you?

Michaela was extremely supportive through the whole process, she is a blessing to have in such an important stage in your life, especially if you are like, first time buyer with questions. She is professionally exceptional in her approach, she really care. That is something you can only feel when you really need her advice, she will always go the extra mile to help. Michaela is experienced, honest, flexible, and most important is empathetic and approachable.

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

You exceed expectation so just keep the good work.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying our first home

How has Michaela Cooch helped you?

Recommended by a friend after having issues with another advisor/company. Michaela explained everything in a way that made more sense to us and helped with every step and kept us updated the whole time!

Have you seen the outcome you were hoping for?

100%

What could they have done better?

I honestly don’t think Michaela’s service could be any better. Always updated and constant contact whenever we needed it!

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Michaela Cooch helped you?

Michaela was amazing, she did all the hard work and found us a more suitable mortgage and saved us money.

Have you seen the outcome you were hoping for?

Yes, new mortgage in place and money saved on monthly payments

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Buying our First property.

How has Michaela Cooch helped you?

Michaela helped us purchase our first home. She also helped us to pick insurances and income support that best suited us.

Have you seen the outcome you were hoping for?

YES 100% we could not be happier.

What could they have done better?

We are 100% satisfied with Michaela's service. We believe there is nothing that we would change.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Our first mortgage

How has Michaela Cooch helped you?

She helped us from start to finish with the mortgage and very very helpful

Have you seen the outcome you were hoping for?

Yes! We have a mortgage

What could they have done better?

Nothing! She did everything she could to help us when we didn't understand something.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

First time home buyers

How has Michaela Cooch helped you?

She helped me get the best mortgage deal and helped me with everything with being a first time buyer didn’t know how anything worked and she explained everything to me and any problems or questions I had she helped me straight away

Have you seen the outcome you were hoping for?

Yes 100%

What could they have done better?

Nothing

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

We were looking for a new mortgage for a big move

How has Michaela Cooch helped you?

Michaela worked tirelessly for many months sourcing for us the perfect mortgage. Our purchase was not smooth and ongoing for a long time as there were issues with vendors and properties, but Michaela kept us on track and nothing was too much trouble. She is absolutely remarkable and such an honest and kind person too,

Have you seen the outcome you were hoping for?

We are now in our dream cottage and it’s thanks to Michaela.

What could they have done better?

Absolutely nothing, she did so much, far more than we expected.

First impression from a user who is not yet a client

October, 2020

Overall

Please provide a brief comment about your experience with Michaela

Michaela was absolutely brilliant - really knew her stuff, looking forward to working with her.

Michaela's reply

Thank you!! :)

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were looking at buying our first house.

How has Michaela Cooch helped you?

She helped by finding the right mortgage for myself and my partner. She took her time finding the right one for us.

Have you seen the outcome you were hoping for?

Yes we have bought our first property.

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

We were selling our home and buying a new home and therefore needed a new mortgage and we sought advice on updating our insurance cover.

How has Michaela Cooch helped you?

She found us the most suitable mortgage and also advised us on appropriate cover.

Have you seen the outcome you were hoping for?

Yes, very much so.

What could they have done better?

Nothing - Michaela was absolutely fantastic and we are truly grateful for her help.

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Looking for the best deals for our buy to let mortgages

How has Michaela Cooch helped you?

Sourced the best deals and then helped us through the application and completion stages.

Have you seen the outcome you were hoping for?

Excellent outcome and have used Michaela many times!!!

What could they have done better?

We are very happy with the service and will continue to use in the future.

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Our 5 year fixed mortgage was coming to an end and so we were looking for another fixed mortgage offer.

How has Michaela Cooch helped you?

She was very informative and very quick to respond to any questions we had. Very pleased with her service.

Have you seen the outcome you were hoping for?

Yes, we completed today.

What could they have done better?

I can think of nothing that Michaela could have done better. Five stars all round.

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Our mortgage needed renewing

How has Michaela Cooch helped you?

Michaela found us a new mortgage & went through all our policys relating to income protection & life insurance,

Have you seen the outcome you were hoping for?

Yes she did more than we expected her to

What could they have done better?

We didn't have any further needs to be met she did everything & more that we could of wished for

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I have split from my partner and urgently needed to find a mortgage and buy the house.

How has Michaela Cooch helped you?

Michaela provided great advice and fantastic support during this very stressful time. She talked me through all the paperwork and nothing was too much trouble for her.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

We were looking for a re-mortgage

How has Michaela Cooch helped you?

Michaela sorted a re-mortgage through our existing mortgage provider.

Have you seen the outcome you were hoping for?

yes, a good fixed rate

What could they have done better?

I don't think Michaela could have done any more unless she can fix lenders rates!

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Looking to buy our first home

How has Michaela Cooch helped you?

Found a mortgage best suited to us also with various insurances

Have you seen the outcome you were hoping for?

Definitely and more

What could they have done better?

Michaela was brilliant, I really don’t think that there is anything she could improve on! So patient, pro active and prompt!!!!

Review from verified client

February, 2020

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer (mortgage)

How has Michaela Cooch helped you?

Michaela helped us in every way possible. From the general advice all the way to answering our silly little questions even if it was 10 or 11pm at night. Due to half year sales targets our developer pushed a hard deadline to complete of 4 weeks and this could not of been done without Michaela. She does all the hard work behind the scenes so every meet she is prepared, clear and concise. Perfect from start to finish.

Have you seen the outcome you were hoping for?

Yes we have our first home!

What could they have done better?

I honestly cannot think of a thing that could of been done better. My first experience of buying a home was a good experience.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Initially we were buying our first home, and then our mortgage advisor left the Connells Group and we were picked up by Michaela, who helped us so much with our first purchase as we had to extend the mortgage due to issues with those we were buying from. We subsequently used Michaela again for our remortgage two years later.

How has Michaela Cooch helped you?

She helped us secure our first home through help in extending the offer, and then with a remortgage.

Have you seen the outcome you were hoping for?

Absolutely, our deals have always been what we are looking for and Michaela was extremely helpful throughout the process.

What could they have done better?

Nothing, service was excellent from start to finish,

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Moving home.

How has Michaela Cooch helped you?

Quoted for new life insurance and income protection.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal

How has Michaela Cooch helped you?

Searched for best offers that’s fits our family life.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Due to Re-Mortgage

How has Michaela Cooch helped you?

Very good and efficient service. There was an issue with securing the mortgage although all credit scores were perfect. Michaela worked out it was due to available credit that was not being used but was still available. Once this was corrected there was no further problems

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Moving house again

How has Michaela Cooch helped you?

Michaela helped us purchase our first house, she was professional, friendly and helpful. We where anxious as it was out first purchase and she reassured us constantly and we where in very quickly. So when it came to selling that property due to work commitments we called Michaela again and she was again great in every aspect.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing she is great - highly recommend michaela

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Moving house

How has Michaela Cooch helped you?

Get a new mortgage to afford our new house

Have you seen the outcome you were hoping for?

Yes

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was having difficulty finding a mortgage provider following my divorce.

How has Michaela Cooch helped you?

Michaela found me a good mortgage provider and got me the best deal possible. I am still with that same mortgage provider after 4 years.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing to improve on!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage

How has Michaela Cooch helped you?

Found me one at a competitive rate

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Insurance rate was very high.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Moving home, needed help with getting a mortgage.

How has Michaela Cooch helped you?

Found a mortgage for us for our new home.

Have you seen the outcome you were hoping for?

Yes, we found a mortgage that was suitable for our needs.

What could they have done better?

N/a

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

remortgage

How has Michaela Cooch helped you?

found an offer that fit me most

Have you seen the outcome you were hoping for?

yes

What could they have done better?

don't really know

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We wanted to buy our first house with Help to Buy scheme

How has Michaela Cooch helped you?

Michaela in my opinion is a STAR. She is extremely knowledgable and confident at work. It looks like it is her passion being financial advisor.

Have you seen the outcome you were hoping for?

Yes, definitely. She built my peace and confidence in our mortgage process and she was with us at every stage.

What could they have done better?

My motto is: Everywhere is room for improvement. Michaela did great job, always well prepared and I wouldn’t change anything in any shape or form. I will highly recommend Michaela service to my friends or family.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first home and Michaela gave advice & help in organising mortgages to Connells Estate Agent's clients.

How has Michaela Cooch helped you?

Michaela was an enormous help. She oversaw everything for me, as well as giving the necessary financial advice... Arranging my mortgage, insurances, legal advisors, house survey etc and doing so efficiently and quickly. As I wasn't local and my job was 24/7 it was a burden off my shoulders knowing everything was being sorted on my behalf. Michaela kept me informed from start to finish. Can't recommend Michaela highly enough.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

To be honest, I don't think in my circumstances Michaela could have done any better than she did. Michaela listened and answered all my questions & concerns. She was reassuring, made me feel competent and was upfront. Michaela was not pushy with offers & advice. I felt we worked as a team and was more than happy to leave things on Michael's capable hands. She was efficient and got things moving quickly for my mortgage. Michaela had my trust and did not let me down. I do not hesitate in recommending Michaela's services.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage of property.

How has Michaela Cooch helped you?

Michaela helped with assessing my situation and providing a view of mortgage options prior to house hunting so I knew what I could realistically afford and would be accepted for. Once a decision on purchasing was made a quick call to Michaela and she dealt with the rest with no issues at all. Michaela is very easy to deal with and did a great job.

Have you seen the outcome you were hoping for?

Great experience, Michaela was very easy to deal with and she helped with getting the best deal for me.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were selling & buying a house and saw Michaela to get a mortgage.

How has Michaela Cooch helped you?

Michaela helped us find a mortgage and insurance cover for our house purchase 2 years ago and has helped us review or mortgage this year.

Have you seen the outcome you were hoping for?

Yes - most definitely! We found Michaela really great to deal with the first time due to how knowledgeable she was and straightforward in her explanations so there was no question that we would want her to help us when our mortgage was up for renewal.

What could they have done better?

Nothing that I can think of. Flexibility was a key thing we were looking for and since branching out in her own Michaela has really been able to offer this in terms of how and when we can contact her and provide required info.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage for first home purchase

How has Michaela Cooch helped you?

Arranged for mortgage and then subsequent re mortgafe

Have you seen the outcome you were hoping for?

Definately very happy with result

Michaela's reply

Thank you for your review!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Michaela Cooch helped you?

Michela is great, really friendly and explains this in ways which are simple to understand. I would highly recommend.

Have you seen the outcome you were hoping for?

Yes Michela helped us buy our first home!

What could they have done better?

We have used Michela twice and on both occasions, I could not fault her.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

House move to larger property

How has Michaela Cooch helped you?

Michaela successfully found us a great deal after reviewing our joint finances and situation

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I don’t believe Michaela could have done any more

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Moving house

How has Michaela Cooch helped you?

Helped me with sorting a mortgage as well as insurance advice.

Have you seen the outcome you were hoping for?

Yes, easy experience. And always quick to reply.

What could they have done better?

Honestly nothing. Michaela is a lovely person, so easy to talk to. Yet professional.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying our First property

How has Michaela Cooch helped you?

I cannot recommend Michaela highly enough, Michaela helped us 3years ago to purchase our first home, being a first time buyer can be daunting but with the help of Michaela she made the whole process so much easier, no question how big or small she was there to answer them all! She’s so down to earth and will give you the best advice and outcome possible. We will absolutely be using Michaela again soon when we look to move.

Have you seen the outcome you were hoping for?

Yes absolutely

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We went to Michaela to get our mortgage for our first house.

How has Michaela Cooch helped you?

Michaela was incredibly warm and friendly. She was very patient and talked us through all the options. Michaela explained everything very clearly and made the whole process stress free.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I couldn’t fault Michaela! She is knowledgable, professional and welcoming. We will definitely be using her again in the future!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage for a house

How has Michaela Cooch helped you?

Organised a mortgage, then 5 years later did a remortgage for us, we were happy to stay with her as shes very good and trustworthy

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Cant think of anything .

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

New mortgage

How has Michaela Cooch helped you?

We were new to the process and she provided guidance at all steps .

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were buying a house - first time buyers. Needed a mortgage.

How has Michaela Cooch helped you?

She assisted us in the process of getting a mortgage and the rest of the house-buying process.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We did not know where to start so choose a experienced professional i.e choose Michaela

How has Michaela Cooch helped you?

Michaela helped with getting are first mortgage

Have you seen the outcome you were hoping for?

The outcome has been fantastic we are on the property ladder and everything went the way Michaela said.

What could they have done better?

N/A

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying my first house

How has Michaela Cooch helped you?

Helped finding a mortgage lender

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I couldn’t find a fault in Michaela’s service during our process. She explained and made sure I understood everything before choosing the right lender.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Applying for a first time mortgage as a first-time buyer.

How has Michaela Cooch helped you?

With everything required. As a first-time buyer everything can feel quite daunting. The professionalism of her work and service was equally matched by her patience and re-assurance.

Have you seen the outcome you were hoping for?

Absolutely.

What could they have done better?

I can't really fault her service to be honest. It was friendly but also professional.

Michaela's reply

Thank you so much Louis!! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was buying my first home.

How has Michaela Cooch helped you?

Michaela helped us tremendously with mortgage advice in regards to purchasing our first home & was able to secure us a great deal.

Have you seen the outcome you were hoping for?

Michaela comes highly reccomended & we will draw upon her expert knowledge when the time comes to remortgage.

Michaela's reply

Thank you so much Jamie!! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage application with challenging conditions to assure lenders

How has Michaela Cooch helped you?

She assisted with all the checks and heaps of paperwork to satisfy all the conditions attached to the loan.

Have you seen the outcome you were hoping for?

YES! We got the mortgage at a competitive rate.

What could they have done better?

Keep up the good work.

Michaela's reply

Thank you!! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Looking for buy to let mortgages and remortgages

How has Michaela Cooch helped you?

Michaela has been extremely helpful in arranging buy to let mortgages , and subsequent remortgages. Michaela explains everything clearly and always at the end of the phone or email if needed .

Have you seen the outcome you were hoping for?

Yes , on many occasions

What could they have done better?

Totally happy with the service

Michaela's reply

Thank you so much for your review Kay.

First impression from a user who is not yet a client

November, 2019

Overall

Please provide a brief comment about your experience with Michaela

She has been excellent with all areas

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage deal renewal

How has Michaela Cooch helped you?

She found a suitable mortgage deal

Have you seen the outcome you were hoping for?

Yes

Michaela's reply

Thank you Caroline! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I have a residential mortgage and two rental properties and wanted independent financial advice as they had come to the end of their fixed rate periods.

How has Michaela Cooch helped you?

She was able to find the best deals as she was independent and was very knowledgeable and helpful with choosing the right product.

Have you seen the outcome you were hoping for?

Yes, the interest rates on the mortgages are good and being fixed for 5 years was a good decision as it goes a couple of years past brexit and so hopefully the economic climate will be stable by the time I have to remortgage. She helped me to shorten the length of my residential mortgage which will substantially reduce the interest I will pay.

What could they have done better?

Very pleased with every aspect of her help.

Michaela's reply

Thank you so much Jennie for leaving a review, it really helps. I am glad you are well and feeling much more organised!! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Michaela Cooch helped you?

Giving excellent advice, and explanations and answers to any questions. Also getting us the best mortgage and advising on insurance.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. She made us feel very comfortable and easy to talk to.

Michaela's reply

Thank you so much Adam!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Negotiating for a First Time Buyer Mortgage, and then subsequently re-mortgaging.

How has Michaela Cooch helped you?

Michaela was extremely helpful on all occasions that we looked for financial advice when we were looking at the best rates and products for our first mortgage, and ensuring that we got the best deal for our circumstances. Michaela was always prompt and helpful in helping us to move forward on our remortgages when these were needed and was always easy to approach and talk too, and clear in explaining the benefits and cons of products so we chose correctly.

Have you seen the outcome you were hoping for?

Yes, we obtained our first mortgage and have remortgaged successfully,

What could they have done better?

Overall I think that the service we have received has been excellent.

Michaela's reply

It is perfect, thank you so much! Do not hesitate to get in touch if you need help in the future! 07513117985.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Michaela Cooch helped you?

She helped arrange a remortgage when a previous mortgage deal expired. Subsequently my circumstances changed and she then helped me remortgage to release some cash to do some renovations/update my property. She always presented the options in a very clear, straightforward way, and responded quickly whenever I had any queries. Very professional approach with excellent, warm, friendly customer service every time.

Have you seen the outcome you were hoping for?

Yes, each time I secured a good deal, with the best terms to suit my needs.

What could they have done better?

I honestly think that Michaela's service is second to none. I recommended her without hesitation to my daughter when she was looking to take out a mortgage, and would not hesitate to recommend her to everyone.

Michaela's reply

Thank you so much Kate! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for my first mortgage, which was unorthodox due to my work situation

How has Michaela Cooch helped you?

Michaela helped me to find a great mortgage deal in the outset, and then for subsequent remortgages I used her services

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Absolutely nothing, impeccable

Michaela's reply

Thank you Matt, really appreciate you taking the time to leave a review for me! Hopefully speak again the future.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Looking for properties as a first time buyer. Michela was the mortgage advisor located within the Connells Trowbridge office

How has Michaela Cooch helped you?

Mortgage advice as a first time buyer. Instigating the help to buy isa, and enabling the deposit by means of a gift.

Have you seen the outcome you were hoping for?

Yes, absolutely

What could they have done better?

Nothing that I can think of.

Michaela's reply

Hi Joe, Thank you so much for your review. We can review your deal up to 6 months in advance, but if you want any help at all regards to your protection or anything else at all then let me know :) 07513 117985.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying of a property.

How has Michaela Cooch helped you?

The advice, support and guidance Michaela gave was fantastic (and continues to give even with me being on the other side of the world).

Have you seen the outcome you were hoping for?

Yes I bought a house!

Michaela's reply

Thank you Sam, I hope Australia is treating you well! X

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

I was having to sell my marital home through a Divorce settlement and wanted to buy a flat on my own .

How has Michaela Cooch helped you?

I have used Michaela several times to help me find a mortgage, and will recommend her whole heartedly. She makes you feel at ease and is very patient. Michaela goes above and beyond to help. I will definitely use her again.

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing Michaela did her very best to help me

Michaela's reply

Thank you Denise!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Purchase of first home

How has Michaela Cooch helped you?

Mortgage advice

Have you seen the outcome you were hoping for?

Yes

Michaela's reply

Thank you David for leaving a review! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage.

How has Michaela Cooch helped you?

Helped me get my first mortgage and all the insurances etc to go with it.

Have you seen the outcome you were hoping for?

Yes. The outcome has been great.

Michaela's reply

Thank you Jake for your review! :)

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

Buying our family home.

How has Michaela Cooch helped you?

We are just about to use Michaela for the second time and I could not recommend her enough. Michaela is extremely efficient and is always chasing us instead of the other way round which is how it should be! if you are looking for help and support with anything mortgage related then you should look no further than Michaela!

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

No, she was excellent!

Michaela's reply

Thank you so much Kellie!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

After being made aware that I was on a high interest rate and can get a better deal, I kindly asked Michaela to look into it for me.

How has Michaela Cooch helped you?

I can’t recommend Michaela highly enough. Michaela has always been my go to for mortgage advice, she’s very experienced and knows her stuff. She will always go above and beyond. Very approachable and all round lovely person.

Have you seen the outcome you were hoping for?

Yes, Michaela has helped me save £90 a month.

Michaela's reply

Thank you Kate for your kind words!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

When buying my first home and needed a mortgage, Michaela was recommended and I have used her ever since

How has Michaela Cooch helped you?

If anyone needs advice on mortgages or life cover etc from someone reliable, honest and super knowledgeable Michaela Cooch is the gal for you

Have you seen the outcome you were hoping for?

Yes, a good rate and got it fixed for 5 years

Michaela's reply

Thank you Shelly

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Mortgage services and insurance protection

How has Michaela Cooch helped you?

This time 3 years ago I was lucky enough to purchase my first home, it wouldn’t have been possible without Michaela’s help, knowledge and all round experience, from insurance, first time rates etc. Michaela’s customer service is second to non and I highly recommend her to anyone.

Have you seen the outcome you were hoping for?

Absolutely

Michaela's reply

Thank you for the review Emma!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Re mortgage

How has Michaela Cooch helped you?

My partner and I used Michaela this year to remortgage our house and to review our life cover. We have always used our bank and never compared which seems ridiculous now! Michaela explained everything to us (and even stupid proofed it to me

Have you seen the outcome you were hoping for?

Yes

Michaela's reply

Thank you Louisa, I am glad I helped to make the process easy for you! ☺️

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Buying our first home.

How has Michaela Cooch helped you?

Michaela goes above & beyond to help her clients. She was always available to answer our questions & held our hand through our first ever mortgage application! Not only is she a fantastic advisor, but she’s the most lovely person to go through the process with - I would always recommend her services.

Have you seen the outcome you were hoping for?

Yes, everything got put into place promptly and efficiently.

Michaela's reply

Thank you so much Jess ☺️ Absolute pleasure to help you!!

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

Renewal of buy to lets

How has Michaela Cooch helped you?

Michaela is brilliant. She is very friendly, easy to talk to and explains things well. She is a delight to deal with.

Have you seen the outcome you were hoping for?

100%

What could they have done better?

Nothing at all.

Michaela's reply

Thank you Kevin & Natalie!