Lucy Watts

Lucy Watts

Heart and Home Mortgages

Lucy's reviews

Reviewed for

Insurance and Protection ( 70 )

Mortgages ( 161 )

Pensions ( 1 )

Equity Release ( 12 )

Financial Planning ( 2 )

Reviewers' assets

£500k+ ( 3 )

£200k - £500k ( 2 )

£100k - £200k ( 7 )

£50k - 100k ( 7 )

Up to £50k ( 64 )

Review

by a verified client in Surrey

3 days ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Our Mortgage was in need of renewal and we also had some insurances that needed reviewing due to a change of circumstances.

How has Lucy Watts helped you?

Lucy took all of the stress out of remortgaging by gathering all the information and presenting them into easy to understand dialog, which ultimately helped us secure the best mortgage we’ve ever had in 7 years. Lucy also worked out various insurance options and how they affected us financially and by services. Another stress free process that we’re so thankful to Lucy for.

Have you seen the outcome you were hoping for?

We have confirmation of the outcome and we’re so happy!

What could they have done better?

We really cannot fault Lucy in her professionalism and approach. We quickly felt like we’ve known Lucy for years and it was clear to see our best interests was her priority.

Lucy:

Thank you so much for that review, that is very kind.
Review

by a verified client in London

7 days ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Lucy Watts helped you?

Helped me get through it successfully

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Lucy:

Thank you for leaving a review. It was my pleasure to help.
Review

by a verified client in West Sussex

a month ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

I have used Lucy before and also I needed help because I left it quite late to renew my mortgage and I was really busy.

How has Lucy Watts helped you?

Lucy found the best mortgage option for me. She sorted out the documents needed and supported me with what to do along the way,

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing.

Lucy:

Thank you for leaving a review, it was my pleasure helping you again. Always here when you need me.
Review

by a verified client in West Midlands

a month ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Lucy Watts helped you?

Help getting competitive options and guidance to choose the best option.

Have you seen the outcome you were hoping for?

Yes indeed

What could they have done better?

Nothing more, I secured the best deal

Lucy:

Thank you for using me for your remortgage. It was my pleasure to help again and thanks for leaving a review.
Review

by a verified client in Surrey

a month ago

Overall

Advice

Service

Value

What were the circumstances that caused you to initially look for an adviser?

Wanted to remortgage house to gift my son to buy his own house

How has Lucy Watts helped you?

Lucy has been excellent all along the process of helping me get a remortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

The information I had passed on was repeatedly asked of me several times after by the solicitors and the remortgagers

Lucy:

Thank you so much for leaving your review. It was my pleasure to help and so glad you were able to help your Son. Agreed it can be frustrating that the lender and solicitors don't share the information but they do act separately even when it is free remortgage Legal service. We got there though. Thank you for trusting me with your remortgage and wish you all the best