Mark Laban

What were the circumstances that caused you to initially look for an adviser?

Needed to re-mortgage the house.

How has Mark Laban helped you?

He has arranged a mortgage for us and investigated life insurance options.

Have you seen the outcome you were hoping for?

Yes! We are delighted with the mortgage product Mark found for us.

What could they have done better?

Everything was done perfectly!

What were the circumstances that caused you to initially look for an adviser?

Needed a Mortgage approaching retirement age and using draw down as deposit. Needed an advisor who could understand my circumstance and with market knowledge.

How has Mark Laban helped you?

Advised best use of pension cash and mortgage term

Have you seen the outcome you were hoping for?

Yes. Successfully moved into property with mortgage offer in-place well before completion.

What could they have done better?

Nothing to improve. I did not have to do the calls to the mortgage provider and worry about getting competitive quotes or what I might have missed. Advice was very broad wrt current and future outgoings.

What were the circumstances that caused you to initially look for an adviser?

Lack of knowledge on mortgage process as a first time buyer

How has Mark Laban helped you?

Mark was able to explain everything in really easy terms for us in a very friendly manner. He walked us through the process, advised us of the best offers available and was very patient with the many questions that we had for him

Have you seen the outcome you were hoping for?

Yes, we secured a mortgage deal on our first property

What could they have done better?

I can't think of anything

What were the circumstances that caused you to initially look for an adviser?

Review of mortgage

How has Mark Laban helped you?

Helped find a better mortgage deal

Have you seen the outcome you were hoping for?

And more.

What could they have done better?

Mark is superb,

What were the circumstances that caused you to initially look for an adviser?

Initially I needed a Mortgage for a new property in Sept 2021, since then I have also remortgaged and refinanced to help with debt consolidation.

How has Mark Laban helped you?

Mark was excellent in providing expert advice and talking me through the options available to me. I was quite nervous talking about our finances but Mark made me feel at ease and he found me excellent mortgage rates based on the current volatile market rates. Through Mark we secured our first mortgage and subsequent remortgage and most recently we refinanced to enable us to consolidate our debts to a more affordable amount.

Have you seen the outcome you were hoping for?

The outcome Mark achieved for us was excellent and he has really helped us achieve savings and affordable mortgage and remortgage payments.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Moving home

How has Mark Laban helped you?

I have used Mark for mortgage and insurance policies for a few years now and have always found him to be very professional, honest and quick in his responses and the information he provides.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, I have never found any fault with the quality of Marks work or the information he provides.

What were the circumstances that caused you to initially look for an adviser?

Purchase of a house.

How has Mark Laban helped you?

Mark helped us secure a mortgage for the purchase of our first home.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing! Mark is fantastic. He answered all our queries super quickly and gave us excellent advice. Could not recommend Mark enough.

What were the circumstances that caused you to initially look for an adviser?

Moving house.

How has Mark Laban helped you?

Marks an excellent help and has been every time we’ve used his services. He always answers my many questions in a language that makes sense. We wouldn’t have been able to move without his support and guidance.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing - absolutely fab service!

What were the circumstances that caused you to initially look for an adviser?

We approached Mark because we needed a mortgage. As first-time buyers, the process was entirely new to us. During the process, Mark also provided information about health and chronic illness insurance

How has Mark Laban helped you?

Mark has been fanstastic! I cannot say how brilliant he is. He has been extremely friendly and professional. He advised and explained us everything in details and in extremely clear way. Being first time buyers, we had a lot of questions and he had always a prompt answer. He was reliable, always available, and made sure the process was clear and smooth.

Have you seen the outcome you were hoping for?

yes, Mark managed to secure us a good mortgage deal.

What could they have done better?

Nothing, Mark has gone above and beyond our expectations. We couldn't be happier about the service he has provided and his friendly and professional approach.

What were the circumstances that caused you to initially look for an adviser?

I had been renting for many years and finally had the opportunity to seek a mortgage. I was recommended to seek the help from Mark by a friend who said he was excellent. To which i would agree with - I wouldn't of been able to secure a mortgage without all of Mark's help - honest and good advice.

How has Mark Laban helped you?

To secure my home via a mortgage and finally i am back on the property ladder

Have you seen the outcome you were hoping for?

yes

What could they have done better?

Nothing - the whole process with Mark was excellent and 'normal' - like normal language used and nothing confusing.

What were the circumstances that caused you to initially look for an adviser?

Remortgage required as previous fixed rate expired.

How has Mark Laban helped you?

Mark advised the best deal for us given the challenging market conditions and interest rates.

Have you seen the outcome you were hoping for?

We got the best outcome we could of hoped for considering the interest rates being all over the place in last 12 months.

What could they have done better?

Nothing, delighted with the advice and service received.

What were the circumstances that caused you to initially look for an adviser?

Re-mortgaging.

How has Mark Laban helped you?

Arranged the re-mortgaging of our home for a second time.

Have you seen the outcome you were hoping for?

Yes. Excellent, professional and friendly service as always.

What could they have done better?

Nothing. Perfect.

What were the circumstances that caused you to initially look for an adviser?

Mortgage requirements.

How has Mark Laban helped you?

Excellent professional service, exceeding expectations. Superb communication & advice. 5 star.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Mark was recommended to me 5 years who’s to help with the purchase of my house be he was such a big help and gave a fantastic service so when it came to remortgaging it was a no brainier to go with him again.

How has Mark Laban helped you?

Mark helped me find me manage my finances and find a new mortgage. He was quick and efficient and always at hand to answer any questions or give advice.

Have you seen the outcome you were hoping for?

Yes - even better than I was hoping for.

What could they have done better?

Nothing. He gives a 5 star service.

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Mark Laban helped you?

Providing advice on mortgage offers and life insurance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We needed help with finding a mortgage.

How has Mark Laban helped you?

Mark is always ( we have used his service a few times) thorough, consistently detailed and he goes the extra mile always.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Mark Laban helped you?

Mark has provided a mortgage broker service and advised on life insurance

Have you seen the outcome you were hoping for?

Yes, Mark has been extremely helpful at every stage of the process

What could they have done better?

Nothing at all - Mark went above and beyond, we couldnt have asked for anything more

What were the circumstances that caused you to initially look for an adviser?

Wanted to mortgage a property we already owned.

How has Mark Laban helped you?

Mark initially advised on the likelihood of getting a mortgage, given our circumstances. He then found a suitable product for us and arranged everything. All we had to do was send him various documents to confirm our situation to the lender. The mortgage was appropriate and the interest rate was competitive. Mark is one of the few people you can count on to do exactly what he tells you he will do within the timeframe he gives you. We have dealt with Mark on several occasions, and not once has he failed to deliver.

Have you seen the outcome you were hoping for?

The outcome exceeded our expectations!

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

House purchase/mortgage

How has Mark Laban helped you?

Mark was extremely helpful, efficient and explained everything so well to a non-finance/mortgage savvy person. He was very kind, patient and responded by my calls and emails almost immediately, every time. My situation was complicated and he was highly discreet, sensitive and professional. I couldn't recommend him more highly and will definitely be seeking his advice and help again in the future. And crucially, he found the best deals on the market at the time.

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

No!

What were the circumstances that caused you to initially look for an adviser?

We wanted a bigger house due to having another baby.

How has Mark Laban helped you?

Mark helped us to get a mortgage that’s was the best for us in our situation. He made it very clear that we were in this together and made sure we got the results we needed.

Have you seen the outcome you were hoping for?

Yes we have, with marks expertise it actually meant that we got more sorted than we thought possible.

What could they have done better?

I honestly can’t think of anything mark could have done better, he was open and honest from the beginning and didn’t make any promises he couldn’t keep. Even responding to us and answering queries on his day off!

What were the circumstances that caused you to initially look for an adviser?

We have flats thst we rent out and we needed advice for this

How has Mark Laban helped you?

Mark helped us find the best deal for interest only morgage on the flats we rent

Have you seen the outcome you were hoping for?

Mark is always on hand with help and advice with a professional view on what deal will suit us best and our needs

What could they have done better?

Mark has always been there when ever we have needed his professional advice and getting back to us quickly on any matter we have .He's simply the best and could not have done more for us .

What were the circumstances that caused you to initially look for an adviser?

Advice from a friend plus self employed and employed status lead to complex applications

How has Mark Laban helped you?

Mark was amazing! I don't think we could have got through a mortgage process without him. At every point he explained in simple terms, offered alternatives and counsel,

Have you seen the outcome you were hoping for?

Yes, despite problematic attitudes from banks due to the financial situation. Cost of living crisis, Mark still came through with a mortgage for us.

What could they have done better?

I don't know how anyone could do more! Mark put us before his out free time and went above and beyond what we'd expected.

What were the circumstances that caused you to initially look for an adviser?

Mark was recommended to me by my parents as he had helped them in the past several times and was extremely pleased with his service. I had inherited a bungalow from my grandmother who, sadly and unexpectedly, passed away and the property had a small mortgage left on it.

How has Mark Laban helped you?

From the initial first point of contact with Mark, he instantly put my mind at ease. Getting a mortgage was something that I never thought I'd be able to do due to having a poor credit score but he helped me through the process step by step, reassuring me along the way! He was able to secure me a mortgage and from our first phone call to completion, it was just over 5 weeks which was incredible!

Have you seen the outcome you were hoping for?

Yes, Mark helped me achieve the outcome I was really hoping for with a few extras on top!

What could they have done better?

Nothing! Absolutely nothing.

What were the circumstances that caused you to initially look for an adviser?

I was looking to buy a property and needed a mortgage. Mark came highly recommended to me.

How has Mark Laban helped you?

He was able to help me find the best possible mortgage and rate for my personal circumstances. Mark was efficient, professional and courteous at all times.

Have you seen the outcome you were hoping for?

Yes - I have now purchased the property thanks to him.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Buying our first home

How has Mark Laban helped you?

Advice on morgages, process, budget and everything surrounding the purchase of our home, we went from a place of no knowledge to full confidence with Marks help

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing the service was exceptional

What were the circumstances that caused you to initially look for an adviser?

Buying a new home for the first time and needing advice on the best mortgage to go for.

How has Mark Laban helped you?

Mark helped my partner and I find a mortgage that was suitable for us. Mark was supportive and understanding that this was our first time buying a property. We were able to get a mortgage and buy our first house with Mark’s help, he guided us through the process seamlessly and was there for us any time of day.

Have you seen the outcome you were hoping for?

Yes! We have our first house and are comfortably settled in, all with the help of Mark.

What could they have done better?

Nothing. My partner and I are 100% satisfied with Mark’s work and will be using him for future remortgages or insurance help.

Please provide a brief comment about your experience with Mark

Very impressed by the service from Mark. Friendly and efficient

What were the circumstances that caused you to initially look for an adviser?

Looking for a trusted mortgage arranger

How has Mark Laban helped you?

Mark has helped us for the past 10 years now. He listens to our needs and guides us with his knowledge skill and experience to the correct solution.

Have you seen the outcome you were hoping for?

Always

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Purchasing a new property

How has Mark Laban helped you?

Mark helped us seek a new mortgage that was suitable and most importantly affordable.

Have you seen the outcome you were hoping for?

Most definitely, Mark explained all of our options thoroughly and gave his expert advice. We are very happy with the advice we were given and the outcome we received.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

I have worked with Mark for a number of years. My initial search lead me to a few advisors and after looking at reviews I chose Mark and I'm glad i did!

How has Mark Laban helped you?

I have completed several transactions with Mark including remortgages and insurance products. Mark knows what we want to achieve and always find the best solutions for us. In these trying interest rate times, he was thoughtful in the process and came up with a plan that suited us well. He did all the work for us!

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

Home Mortgage

How has Mark Laban helped you?

Mark has been absolutely fantastic from the get go, he was recommended to me and has really supported me through my first purchase. He got me a fabulous deal on my mortgage and was really informative and keep me in the loop at each and every stage. Really responsive and helpful - I'll definitely be using his services again. Thank you Mark!

Have you seen the outcome you were hoping for?

Yes - fantastic rate in challenging circumstances!

What were the circumstances that caused you to initially look for an adviser?

Someone who was a specialist in this area

How has Mark Laban helped you?

With Mortgages , Insurance and advice

Have you seen the outcome you were hoping for?

Certainly, with the comfort of referring some of my Business Clients.

What could they have done better?

Don’t know that they could of , in these current financial climate.

What were the circumstances that caused you to initially look for an adviser?

I was looking to buy my first flat and Mark was recommended to me by a friend.

How has Mark Laban helped you?

Mark has been absolutely amazing throughout– not only did he help us secure our mortgage but supported us throughout the entire purchase process. He went above and beyond every time. Always available, approachable and helpful. We are immensely grateful to him.

Have you seen the outcome you were hoping for?

Yes. It would not have been possible without Mark's help and tireless work.

What could they have done better?

Nothing. I have nothing but praise.

What were the circumstances that caused you to initially look for an adviser?

First time home buying

How has Mark Laban helped you?

We came across Mark serendipitously during our research into buying our first home. He agreed a prompt telephone meeting at a convenient time and it went from there. He really put us at ease and explained the whole house buying process for us. He arranged regular check-ins and was available whenever we had additional queries. He managed to find us a good deal on our mortgage, and also sourced good insurance policies for us. His expertise in his field was invaluable for us, and his friendly and professional manner made the process so much easier. Our interactions with Mark were the best part of the process and we are immensely grateful. I can't rate him highly enough!

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

I honestly can't think of anything more that Mark could have done

What were the circumstances that caused you to initially look for an adviser?

My husband Haydn and I sought Marks help for securing our first mortgage and for sourcing home and life insurance.

How has Mark Laban helped you?

Mark was fantastic throughout the whole process. His advice and counsel was so helpful, especially with us being first time buyers. He looked after the whole process and was a joy to communicate with. He is dedicated and committed to helping us find the best deal and his guidance was invaluable. Working with Mark was the best part of the whole process and I would not hesitate to recommend him. I would not buy or sell another house without consulting with him. An absolute professional, so kind, dedicated and an expert in his field.

Have you seen the outcome you were hoping for?

Our outcome was even better than expected. Mark worked tirelessly to secure us the best deal. Even when we thought he had secured us a great deal, he then rang us a day later to tell us he had secured an even better one.

What could they have done better?

Nothing! He is so hardworking and dedicated. We were in such good hands.

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice (moving house)

How has Mark Laban helped you?

Mark has been absolutely fantastic from start to finish (I say finish loosely as we will be linking in with Mark for advice for my husband's business because he's that good! - we'll also be staying with Mark for our re-mortgaging in the future). Mark is friendly, professional and extremely responsive. He is extremely knowledgeable and offers advice on a way that is easy to understand without removing your ability to make a fully informed choice. We cannot recommend Mark enough!

Have you seen the outcome you were hoping for?

100% yes!

What could they have done better?

Nothing - Mark has been fantastic

What were the circumstances that caused you to initially look for an adviser?

First Time Buyers - First Mortgage

How has Mark Laban helped you?

Mark helped us secure a sizeable sum for our first time mortgage and was great from the get go. With advice, recommendations and during the whole process, Mark was great and reliable. We even had a hiccup during our purchase where the seller pulled out, and then changed their mind and wanted to later continue with the sale again - and during that time Marks advice was exactly what we needed - luckily things progressed and the sale went through without any issues. He also helped securing us some life insurance. The process of everything being over the phone or virtual also made things so much easier for us.

Have you seen the outcome you were hoping for?

Absolutely, couldn't be happier - and we will be getting in touch with Mark again when our remortgage is due!

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I was moving house and needed a mortgage.

How has Mark Laban helped you?

With all the stress and worry that comes with finding a new home, Mark gives some vital attributes that really make a difference. He is calm ,methodical and knowledgeable but more importantly he gives you the confidence that he will support and guide you in making the right decisions. This inspires a trust that means that you can focus on all the other things that come with moving home safe in the knowledge that he will support you by finding the best deal for you.

Have you seen the outcome you were hoping for?

Every time he's found us the best option, and he is always there to support and answer any questions or give you any advice you may need.

What could they have done better?

Absolutely nothing, 100% from start to finish.

What were the circumstances that caused you to initially look for an adviser?

Re mortgage

How has Mark Laban helped you?

Finding best deal on remortgage

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Our mortgage term, life insurance and critical illness policies were all coming to the end of their term and we were looking to find the best rates and cover.

How has Mark Laban helped you?

Mark has helped us to find policies on all the above products which meet our needs whilst also considering the cost implications.

Have you seen the outcome you were hoping for?

Yes, we have cover that we are happy with at a cost that is manageable in this current climate.

What could they have done better?

Nothing, we are very happy with the service we received.

What were the circumstances that caused you to initially look for an adviser?

A friend of a friend had mentioned how good Mark was. We initially contacted Mark for advice on what we needed to do to do to be eligible for a mortgage.

How has Mark Laban helped you?

Mark is extremely knowledgable; his advice comes freely and succinctly, and no question is too much, or too silly! Mark is very approachable and clearly wants to do the very best for his clients. He's lovely!

Have you seen the outcome you were hoping for?

Yes! We bought a house this year, our first home - something that I once didn't believe was possible, but with Mark's advice and guidance, and his hard work, we got a beautiful and affordable house.

What could they have done better?

I really can't think of anything! I would recommend Mark in a heartbeat.

What were the circumstances that caused you to initially look for an adviser?

In an ever more difficult buy to let mortgage market we were in need of someone who could help us and Mark did an outstanding job for us.

How has Mark Laban helped you?

Not only did he source some great products for us he also helped at every step of the way. When there were issues with the purchase of the properties Mark got actively involved in trying to resolve them and help with the mortgage providers.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. The quality of service was fantastic. Mark went over and beyond in terms of service.

What were the circumstances that caused you to initially look for an adviser?

I first contacted Mark when purchasing my first house.

How has Mark Laban helped you?

Mark helped me to get my first mortgage sorted and then remortgage my property

Have you seen the outcome you were hoping for?

Yes!

Please provide a brief comment about your experience with Mark

Very good service and professional advice.

What were the circumstances that caused you to initially look for an adviser?

ReMortgage and then borrowing on top of mortgage

How has Mark Laban helped you?

He helped get the best rate for remortgage and was able to hell as much as he possibly could for additional borrowing on the mortgage

Have you seen the outcome you were hoping for?

Yes his help and knowledge was the best we could of expected if not more

What could they have done better?

Nothing he's amazing at what he does.

What were the circumstances that caused you to initially look for an adviser?

We looked for an adviser to help get a mortgage as first time buyers

How has Mark Laban helped you?

Mark was really helpful in helping us secure a mortgage, he explained everything to do with the mortgages and what all of our options were and also explained the buying process when we were ready to start looking for our future home. He made sure we understood everything and was always there for any questions we had!

Have you seen the outcome you were hoping for?

Yes we now are happy and settled in our first home

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We needed to remortgage with tricky circumstances

How has Mark Laban helped you?

He helped us find get a remortgage

Have you seen the outcome you were hoping for?

Yes, we are really happy with the outcome

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage of BTL properties and life/CIC insurance review.

How has Mark Laban helped you?

Advised on re-mortgage options, found the product and seen our application through to completion. Life insurance advice: long, patient discussion with Mark to understand our needs and consider various plans and options. Mark guided us through the process, liaising with the provider until the policy was arranged and approved.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Mark has been spot on from start to finish

What were the circumstances that caused you to initially look for an adviser?

Remortgaging my house

How has Mark Laban helped you?

Mark helped me to look at what remortgage offers were available to me. He took great care to ensure that we found the best offer for my current financial and life circumstances.

Have you seen the outcome you were hoping for?

Yes and have an outcome that is much better that what I had been hoping for.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Buying a new house

How has Mark Laban helped you?

Finding us a mortgage while interest rate were constantly changing.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/a

Please provide a brief comment about your experience with Mark

Sensible, focused and friendly, Great advice professionally provided

What were the circumstances that caused you to initially look for an adviser?

My friend recommended Mark as a mortgage advisor when I was buying a new house.

How has Mark Laban helped you?

He got me a brilliant low % fixed deal for 5 years and a monthly payment within my desired budget.

Have you seen the outcome you were hoping for?

Yes I'm moved in and have a new mortgage with a low rate.

What could they have done better?

Nothing! I will use Mark again in the future. He was extremely reliable and prompt to respond to questions.

What were the circumstances that caused you to initially look for an adviser?

Wanted mortgage advice

How has Mark Laban helped you?

Mark explained everything so clearly it was easy to understand and made the whole process so straightforward. Nothing was too much trouble and he was available to answer questions immediately. It was fantastic service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I was looking to refinance my rental properties to expand my property portfolio.

How has Mark Laban helped you?

Mark has helped me with everything from start to finish, he was assisting and advising throughout the whole process. Mark found the right mortgages for my needs and went above and beyond my expectation. When I encountered a few bumps in the road created by the legal teams, Mark intervened and dealt with the issues the legal team created on my behalf. Mark was able to get the best value from my properties by having such a broad knowledge of the financial lending pool and where to get the best outcome.

Have you seen the outcome you were hoping for?

This is the best service I have encountered.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Laban helped you?

Mark over the years always puts in above and beyond efforts to find me the best fixed rate deal. He is always on hand for advice and is very good at explaining all the jargon in a much more user friendly way.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, it was all done to my satisfaction

What were the circumstances that caused you to initially look for an adviser?

Mark has provided mortgage advice for four house purchases and two remortgages over the nearly 20 years I have been his customer.

How has Mark Laban helped you?

Provided advice on different mortgage products and applied for mortgages on my behalf.

Have you seen the outcome you were hoping for?

Yes, always excellent advice and very rapid response to any queries.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Renewing my mortgage & life insurance

How has Mark Laban helped you?

This is the second time Mark has helped me with my mortgage. First time i was a first time buyer and this time to renew my mortgage. I wouldn’t use anyone else & highly recommended Mark as he always goes the extra mile to help and make sure everything is moving in the right direction. He’s always quick to response to emails and always a phone call away if I need any advice. Thank you for everything Marl

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing at all