Mark Laban

What were the circumstances that caused you to initially look for an adviser?

Needing to remortgage my property

How has Mark Laban helped you?

Mark helped me finding the best available deal at the time and did everything he could to make sure I got what was needed

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Not a great deal really

What were the circumstances that caused you to initially look for an adviser?

I used Mark 5 years ago for a 5 year fixed rate mortgage, that has recently come to an end. I was delighted with the service then and didn’t think twice about asking for his help with me new mortgage.

How has Mark Laban helped you?

Mark helped me get the best deal to replace my 5 year fixed when it ended.

Have you seen the outcome you were hoping for?

Yes, very much so.

What could they have done better?

Nothing that I am aware of or needed.

What were the circumstances that caused you to initially look for an adviser?

My partner and I were looking into buying our first home together and wanted to get advice as to the best way to structure our mortgage, and an understanding of what offers were available.

How has Mark Laban helped you?

Mark was brilliant at explaining things clearly and patiently, happy to answer any question we had (however naïve it may be!). He secured a good deal for us on the mortgage for the house we have now completed on, and was able to discuss the various aspects of the house-buying process to give us some insight and help to build our confidence in what we were doing. He was routinely available to email, message and call so we never felt like he was far away.

Have you seen the outcome you were hoping for?

Absolutely - we completed on the house purchase, and have locked in a 5-year deal on a mortgage which is under the current market average.

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers!

How has Mark Laban helped you?

Mark not only helped us and got us our mortgage. He really took time in helping us understand the process and what everything meant.

Have you seen the outcome you were hoping for?

100%. Yes.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Having a trusted professional to guide and support me throughout the purchasing process was invaluable, particularly as the home-buying landscape had changed significantly since I purchased my first property 30 years ago.

How has Mark Laban helped you?

Mark has supported me far beyond anything I could have hoped for. He is approachable, knowledgeable, and exceptionally supportive, taking the time to ensure I understood every stage of the mortgage and home-buying process — from securing the mortgage to liaising with solicitors. He remained patient and reassuring whenever I struggled to understand key information, never once making me feel overwhelmed or pressured. His organisation, efficiency, and responsiveness are truly outstanding consistently made himself available to provide clear guidance and reassurance throughout the process. The trust and confidence I have in Mark and his ability to provide tailored advice based on each individual’s circumstances and best interests has led me to recommend him to several friends and family members without hesitation. I would recommend Mark 100% and more without hesitation. The level of professionalism, support, and dedication he provides is exceptional, and the trust and confidence I have in his advice has only grown over time. His ability to explain complex information clearly, remain approachable throughout the process, and consistently secure the best outcome for my circumstances has been invaluable.

Have you seen the outcome you were hoping for?

As a result of the outstanding service and reassurance he has provided over the years, I have continued to return to Mark and have since gone on to secure several mortgages through him. His reliability, efficiency, and genuine commitment to his clients make him someone I would confidently recommend to anyone seeking expert mortgage advice, other financial matters and support.

What could they have done better?

Nothing at all — Mark’s advice, professionalism, and support throughout the entire process have been outstanding. His knowledge, responsiveness, and genuine commitment to achieving the best outcome made the experience seamless and stress-free from start to finish.