Thomas Glendinning

What were the circumstances that caused you to initially look for an adviser?

BTL mortgage needed renewal

How has Thomas Glendinning helped you?

With our BTL mortgage which is ending soon (5yr fixed)

Have you seen the outcome you were hoping for?

Yea really good advice

What could they have done better?

Nothing really

What were the circumstances that caused you to initially look for an adviser?

Moving home

How has Thomas Glendinning helped you?

Helped us by discussing all the options and advised us about changes in the market

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I was looking for a mortgage advance and having dealt with Thomas before I went back to him.

How has Thomas Glendinning helped you?

He managed to get the funds I needed in the way I wanted

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I am a first-time home buyer, so I had never gone through the process of applying for a mortgage. Tom was recommended to me by a family member who had also gone to him for advice on mortgages

How has Thomas Glendinning helped you?

Tom organised the application of my mortgage, from providing initial advice on the types of mortgages available to someone in my financial position, to completing the paper work for both my mortgage-in-principle and the mortgage itself

Have you seen the outcome you were hoping for?

Yes - Tom helped me secure the mortgage that I was hoping for and has provided excellent advice throughout the process

What were the circumstances that caused you to initially look for an adviser?

I needed advice about taking out a mortgage

How has Thomas Glendinning helped you?

He advised me about taking out a mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - the service provided was exactly what I needed

What were the circumstances that caused you to initially look for an adviser?

First time buyer needing guidance.

How has Thomas Glendinning helped you?

Found us a mortgage at a competitive rate with survey included.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing for us.

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage and borrowing report

How has Thomas Glendinning helped you?

Tom has gone above and beyond helping me with my mortgage. We have hit many hurdles but Tom has helped get through these.

Have you seen the outcome you were hoping for?

We are still in the process

What could they have done better?

Nothing, always very responsive with questions.

What were the circumstances that caused you to initially look for an adviser?

Needed a Mortgage

How has Thomas Glendinning helped you?

Found me a mortgage when I was told I didn't earn enough

Have you seen the outcome you were hoping for?

Definitely, had mortgage for 5 years now and re locking in for another 5 years

What could they have done better?

Couldn't have done better

What were the circumstances that caused you to initially look for an adviser?

Being Self employed

How has Thomas Glendinning helped you?

he got my mortgage approved, provided all the information we needed

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing he was brilliant

What were the circumstances that caused you to initially look for an adviser?

I was remortgaging my house

How has Thomas Glendinning helped you?

He understood my needs and gave good advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No he was excellent

What were the circumstances that caused you to initially look for an adviser?

Need to remortgage a buy to let property

How has Thomas Glendinning helped you?

Excellent, quick and efficient service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing- super flexibly highly recommend

What were the circumstances that caused you to initially look for an adviser?

Purchase of a new property after a separation.

How has Thomas Glendinning helped you?

He has helped me find the best rates for a new mortgage and discussed in depth insurance information for myself.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

First time buyers needing a mortgage.

How has Thomas Glendinning helped you?

Helped us to get a mortgage and understand the process which was all new to us.

Have you seen the outcome you were hoping for?

Yes!

What were the circumstances that caused you to initially look for an adviser?

The fixed term of one of my two mortgages was coming to an end, and I needed advice on a new mortgage deal and on how to reduce my mortgage balance so as to keep payments at a manageable level despite interest rate rises.

How has Thomas Glendinning helped you?

Thomas quickly grasped the outcome I hoped to achieve and worked to make that happen, liaising with my mortgage provider and learning about and implementing a new option for rolling my balance over, saving me a high monthly payment in the transition from the original mortgage deal to the new one.

Have you seen the outcome you were hoping for?

Yes, I am happy with my new deal and with my resulting monthly payments.

What could they have done better?

I was very happy with the service I received.

What were the circumstances that caused you to initially look for an adviser?

Our fixed term had come to an end.

How has Thomas Glendinning helped you?

Tom helped us with a produce transfer. He showed us all the possible options but we decided a product transfer was right for us.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Tom step in last minute for us due to illness of another advisor. He took time to understand our circumstances and helped us to make the right decision. I don’t feel anything could have been done better.

What were the circumstances that caused you to initially look for an adviser?

Mortgage term had come to an end.

How has Thomas Glendinning helped you?

Explored all options with us and came to the decision for our future mortgage.

Have you seen the outcome you were hoping for?

Yes we have.

What could they have done better?

Difficult to find areas of improvement.

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage for a property

How has Thomas Glendinning helped you?

Been very friendly, patient and on the ball with all aspects of my mortgage. Also very friendly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing really

What were the circumstances that caused you to initially look for an adviser?

To get a clear understanding of the process.

How has Thomas Glendinning helped you?

Gave me clear and very understanding of the process to assist me with my mortgage.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal

How has Thomas Glendinning helped you?

Found us a suitable mortgage allowing us to keep the property. When we thought we would have to sell.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I am a first time buyer, requiring support with applying for a mortgage.

How has Thomas Glendinning helped you?

Tom has supported me in getting a mortgage application along with advice on navigating the housing market for the first time. He helped to ease my anxiety around becoming a first time buyer.

Have you seen the outcome you were hoping for?

Yes. I am now in the process of buying a house.

What could they have done better?

Nothing - everything about Tom’s support was excellent.

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Thomas Glendinning helped you?

Excellent knowledge of the system, thorough and professional service.

Have you seen the outcome you were hoping for?

Easy and quick , no major hurdles.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

First time buyers needing support

How has Thomas Glendinning helped you?

He supported us in securing a mortgage and setting up insurances for the first time

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Buying and selling so needed mortgage advice

How has Thomas Glendinning helped you?

Tom helped us to port our mortgage and identify the best deal based on our circumstances

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Purchasing a new property

How has Thomas Glendinning helped you?

Advised myself and my partner, discussed options and transparent with figures etc.

Have you seen the outcome you were hoping for?

Yes, great outcome

What could they have done better?

Genuinely don’t think it could be any better, straight forward, good communication and understanding.

What were the circumstances that caused you to initially look for an adviser?

Purchasing a first home and needed mortgage advice from a specialist adviser.

How has Thomas Glendinning helped you?

Tom has searched through many mortgage lenders finding me the best option that fits my financial situation. He has also given me useful advice on which lenders would and probably wouldn't lend to me, based on the unique circumstances of my house purchase.

Have you seen the outcome you were hoping for?

Yes, I have been able to find a mortgage that suits my needs, in a quick and easy to understand manner.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Buying our first home

How has Thomas Glendinning helped you?

Sorting mortgage and insurances

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Domestic Mortgage for new property.

How has Thomas Glendinning helped you?

Tom secured a full mortgage for me (90%) with TSB, and the offer was in place and mortgage valuation completed within 2 weeks start to finish. Also, I have an existing property so we had to decided on a particular lender to suit my circumstances but still seek a reasonable rate of interest.

Have you seen the outcome you were hoping for?

Tom completely came through for me in a really short period which helped me secure the property I wanted. With multiple bidders I needed to move quickly and Tom was instrumental in ensuring my offer was accepted by initially securing a Decision in Principle on a mortgage within 48 hours.

What could they have done better?

First class service. I’ve used Toms company before for a few specialist and domestic mortgages and I always go back to them.

What were the circumstances that caused you to initially look for an adviser?

Buying a property

How has Thomas Glendinning helped you?

By finding a mortgage for me

Have you seen the outcome you were hoping for?

Yes I have

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We are first time buyers in the local area that don't know anything about mortgages and the whole house buying process.

How has Thomas Glendinning helped you?

He helped us find a mortgage plan that suited us and our situation and has recommended a bunch of insurance options that we hadn't considered originally.

Have you seen the outcome you were hoping for?

We definitely have.

What could they have done better?

I don't think there's anything that could have been done better. Thomas always kept in touch giving us regular updates.

What were the circumstances that caused you to initially look for an adviser?

Seek information about my mortgage capacity.

How has Thomas Glendinning helped you?

Tom carried out a financial affordability review on my behalf so I can evaluate my mortgage capacity moving forward.

Have you seen the outcome you were hoping for?

Yes, I’ve been provided with the detailed information I needed.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal

How has Thomas Glendinning helped you?

Very informative & responsive. Presented options clearly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

NA

What were the circumstances that caused you to initially look for an adviser?

Long standing customer of Kernow Finacial Planning

How has Thomas Glendinning helped you?

Guided us through a mortgage application.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No

What were the circumstances that caused you to initially look for an adviser?

Mortgage is due to be renewed.

How has Thomas Glendinning helped you?

He looked at current rates and compared them. He also explained very clearly anything that I did not understand.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

My mortgage was up for renewal and wanted sound advice from someone who really understands and who also explains everything and makes it simple to do.

How has Thomas Glendinning helped you?

Thomas explained everything so well made me realise the potential benefits of each policy and giving me all the information so I can make the right choice for my family. Thomas is always happy to discuss anything and makes it so simple.

Have you seen the outcome you were hoping for?

Yes Thomas made sure I kept in the loop with changes in rates and making sure I could get the best deal available.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

When we first bought our house we had no clue what to do so this was the best route and have continued to use the same ones ever since’

How has Thomas Glendinning helped you?

Really accommodating, fabulous communications, understanding overall amazing!

Have you seen the outcome you were hoping for?

Should do once all our paperwork is completed

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Fixed rate mortgage coming to an end so needed to find a new one.

How has Thomas Glendinning helped you?

He found and explained a number of products and helped me to come to a decision for my new fixed rate mortgage.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - really happy with the advice and service.

What were the circumstances that caused you to initially look for an adviser?

Found out that we could actually afford a home through an AIP carried out by Tom.

How has Thomas Glendinning helped you?

Helped through every step of the process, always picked up the phone and happy to answer every question asked as a genuine question.

Have you seen the outcome you were hoping for?

Yes! We've recently moved into our home and everything was in place as and when it needed to be.

What could they have done better?

As we were thinking through this section, we couldn't think of anything, so if I could go back a page I'd give a 10/10!

What were the circumstances that caused you to initially look for an adviser?

We were moving houses and wanted a local advisor to secure our mortgage.

How has Thomas Glendinning helped you?

Tom was able to get us the best deals which were also with providers who could work at the speed we needed. When we needed things to be changed Tom made adaptions to our offer with great speed. He was very responsive to requests and questions and dealt with all our questions swiftly. Tom was affable, direct and approachable.

Have you seen the outcome you were hoping for?

Tom has secured us the best mortgage deal needed for our situation promptly.

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

New house purchase

How has Thomas Glendinning helped you?

Have me options, recommendations, and has kept me updated

Have you seen the outcome you were hoping for?

In the process, but he’s been more than helpful so far.

What were the circumstances that caused you to initially look for an adviser?

mortgage renewal

How has Thomas Glendinning helped you?

found the best deal that suits our needs

Have you seen the outcome you were hoping for?

yes

What were the circumstances that caused you to initially look for an adviser?

We were looking for some advise at to get a mortgage for our new home

How has Thomas Glendinning helped you?

He explained it well so that we could understand

Have you seen the outcome you were hoping for?

Yes, they offered good advice and explained it well

What could they have done better?

Feel like he did everything well and I wouldn't change anything

What were the circumstances that caused you to initially look for an adviser?

Selling my house. Needing a mortgage

How has Thomas Glendinning helped you?

Yes, he has been very supportive and helpful

Have you seen the outcome you were hoping for?

Yes, have managed to get a suitable mortgage to buy my house

What could they have done better?

Nothing. I found his service very efficient

What were the circumstances that caused you to initially look for an adviser?

End of fixed term on our mortgage

How has Thomas Glendinning helped you?

He has helped us greatly and extremely satisfactorily

Have you seen the outcome you were hoping for?

Yes we have

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Mortgage Tom choose better option for us.

How has Thomas Glendinning helped you?

With all aspects of my mortgage and insurance.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing actually He is doing brilliantly advising clients

What were the circumstances that caused you to initially look for an adviser?

End of fixed term and looking for new deal.

How has Thomas Glendinning helped you?

Clear advice on available deals and reassurance that he’ll keep an eye on rates and amend deals as appropriate.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Increase in mortgage rates and the need for a buy to let mortgage

How has Thomas Glendinning helped you?

Tom was excellent at sourcing the mortgage and explaining everything well

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing everything was great

What were the circumstances that caused you to initially look for an adviser?

Buying a new home.

How is Thomas helping you?

Thomas found the best mortgage deal for us.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How is Thomas helping you?

Sourcing the best product for my needs

Have you seen the outcome you were hoping for?

Yes

What could they be doing better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Fixed term mortgage due to come to an end. Looking to see what was available to me.

How is Thomas helping you?

He has given advice, checked the market for possible mortgage products and explained clearly any queries that I had.

Have you seen the outcome you were hoping for?

Yes

What could they be doing better?

Have been very happy with the service given.

What were the circumstances that caused you to initially look for an adviser?

Buying a property

How is Thomas helping you?

Finding the best deal suitable for me and explaining everything the way I can understand.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Looking to get advice on applying for a mortgage.

How is Thomas helping you?

He has provided us with expert advice on the mortgage and house buying process and compared different providers and deals. He discussion all the options that can be changed and let us decide which is most suitable.

Have you seen the outcome you were hoping for?

Yes

What could they be doing better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Buying our first home, so mortgage advice then putting through the application

How is Thomas helping you?

Tom has advised us every step of the process. Showing us where they find the information and the best deals. Giving all the information we need to make the best decisions for our family, without pushing us to chose a specific product or company, leaving all final decisions to us.

Have you seen the outcome you were hoping for?

Yes

What could they be doing better?

Tom is great and don’t think anything needs improving. He’s perfected his job

What were the circumstances that caused you to initially look for an adviser?

Home Mortgage and life Insurance

How is Thomas helping you?

Very knowledgeable, friendly and professional .

Have you seen the outcome you were hoping for?

Yes , Very Very Happy

What could they be doing better?

Cant think of anything .

What were the circumstances that caused you to initially look for an adviser?

We were first-time buyers needing help and advice with the entire process.

How is Thomas helping you?

Clearly explained all aspects of a mortgage process. Easily available and quick responses.

Have you seen the outcome you were hoping for?

Yes, we have a mortgage offer

What could they be doing better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Needing a mortgage

How has Thomas Glendinning helped you?

Tom has helped me through out the process of getting my mortgage and my life insurance.

Have you seen the outcome you were hoping for?

Yes, absolutely.

What could they have done better?

Nothing really needed improving, a very good standard was delivered.

What were the circumstances that caused you to initially look for an adviser?

Wanting to buy our first home and wanting the best advice and recommendations.

How is Thomas helping you?

Found us the best deal with the current climate of property purchasing i.e mortgage rates etc.

Have you seen the outcome you were hoping for?

Yes we have.