Becky Bates

What were the circumstances that caused you to initially look for an adviser?

New mortgage required.

How has Becky Bates helped you?

Becky is brilliant - so helpful, proactive, responsive, knowledgeable and considerate. We have been clients for many years, and have always been incredibly impressed by the quality of Becky's advice and the level of service that we've received. 10/10.

Have you seen the outcome you were hoping for?

Absolutely.

What were the circumstances that caused you to initially look for an adviser?

I needed help in choosing a mortgage to purchase a second property that I intend to let out.

How has Becky Bates helped you?

From the initial conversation through to completion of the transaction Becky has been most helpful, knowledgeable, reliable, effective and efficient - a truly valuable combination. Becky always takes the time to explain things clearly and has a great knowledge of the lenders and mortgage products available. Becky and ger administration team always acted promptly and together they are a formidable team.

Have you seen the outcome you were hoping for?

I couldn't be happier with the outcome achieved - the purchase completed very quickly with no hold ups or problems along the way

What could they have done better?

I genuinely believe there is nothing more Becky could have done to improve the experience during my recent house purchase.

What were the circumstances that caused you to initially look for an adviser?

As a first-time buyer, I needed help finding the best mortgage and understanding how it works. I wasn't having much luck with the service offered by various banks and large mortgage brokers. Becky was recommended to me by a family member.

How has Becky Bates helped you?

Becky has been amazing, she went through everything with me in detail but in a super clear way. I felt and have been in safe hands with Becky and her colleagues. As a first-time buyer and doing this on my own, it was sometimes a daunting and stressful experience, but Becky was supportive and calm throughout the process, which I'm so thankful for.

Have you seen the outcome you were hoping for?

Absolutely. I have a great mortgage deal, much better than I would have been able to source on my own.

What could they have done better?

Nothing. Becky and her team have been brilliant.

What were the circumstances that caused you to initially look for an adviser?

I was interested in Equity Release but had heard so many bad things about it. I needed to know more about it before making a decision.

How has Becky Bates helped you?

Becky went through the whole secnario, explaining the pros and cons, helping me understand what would happen later in life with the lifetime mortgage.

Have you seen the outcome you were hoping for?

I have gone ahead and released money from my house.

What could they have done better?

Becky (and the Hoyl staff) was brilliant with my case at all times, updating me regularly.

What were the circumstances that caused you to initially look for an adviser?

We needed an equity release package.

How has Becky Bates helped you?

Becky has helped to find us a provider and has explained all the details to us.

Have you seen the outcome you were hoping for?

yes.