Paul Dorward

What were the circumstances that caused you to initially look for an adviser?

I required a new mortgage.

How has Paul Dorward helped you?

Paul did a search of the market and cam back to me with an option that exceeding my expectations and gave me the flexibility of what I was looking for in terms of part repayment and part interest only.

Have you seen the outcome you were hoping for?

Yes. I was under short timescales to get this mortgage in place and Paul kept in close contact with me through every step. He updated me every time I chased him and even was prepared to call me out of hours. He provided an exceptional service and I would thoroughly recommend him to anyone needing a new mortgage.

What could they have done better?

No. exceeding my expectations

What were the circumstances that caused you to initially look for an adviser?

Looking for mortgage products.

How has Paul Dorward helped you?

Excellent from start to finish. Very good at explaining everything to first time buyers. Hugely knowledgeable about products available and wouldn't hesitate to recommend him to others.

Have you seen the outcome you were hoping for?

Yes - it exceeded our expectations.

What were the circumstances that caused you to initially look for an adviser?

We had a reasonably complex requirement involving purchasing a new house that needed work while being able to continue to live in our current house until the work was done. Paul came up with a few options and then recommended what he thought was the best way to do it.

How has Paul Dorward helped you?

See above. Paul also advised us on our dealings with estate agents.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I really can't think of anything. He was very flexible with meetings. We were able to phone, email or even test questions.

What were the circumstances that caused you to initially look for an adviser?

Complicated remortgage.

How has Paul Dorward helped you?

Found a flexible lender best suited for our circumstances.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Communicate slightly more frequently

What were the circumstances that caused you to initially look for an adviser?

I wanted to find a mortgage to buy a flat in the UK whilst living and working abroad.

How has Paul Dorward helped you?

Paul was able to find the right mortgage for me, explained everything and helped me get all the paperwork together for the application.

Have you seen the outcome you were hoping for?

Yes, I got the mortgage and was able to purchase the flat.

What could they have done better?

More frequent contact would have been reassuring at some stages of the process, even if just to say we were still waiting for information from the lender.