Steven Lyons

First impression from a user who is not yet a client

November, 2023

Please provide a brief comment about your experience with Steven

I was rang the following day and met with professionalism, clarity and friendly advice.

Steven's reply

Thank you Siobhan for your review, I look forward to working with you. Many thanks Steven

Review from verified client

October, 2023

What were the circumstances that caused you to initially look for an adviser?

Steven advised us on a remortgage.

How has Steven Lyons helped you?

Steven provided and excellent service and advised on and found the right mortgage product for me.

Have you seen the outcome you were hoping for?

Yes a great result.

What could they have done better?

Nothing

Steven's reply

Darren, thank you for leaving such a great review, it has been a pleasure to help you and I look forward to speaking to you again soon.

First impression from a user who is not yet a client

October, 2023

Please provide a brief comment about your experience with Steven

There arent enough words to describe how good our experience has been. Steve was professional, personable, open and honest and reassuring. Nothing was too much trouble. I would highly recommend him to anyone!

Review from verified client

September, 2023

What were the circumstances that caused you to initially look for an adviser?

Myself and my partner (both first time buyers) were looking to buy our first home.

How has Steven Lyons helped you?

There were a few hiccups that we encountered during this process due to issues with payslips etc but Steven always seemed to have a solution. He was happy to answer any questions that we had either over email or by phone call and always did this promptly.

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

N/A

Review from verified client

September, 2023

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy our first home and had no idea where to start.

How has Steven Lyons helped you?

Steve talked us through affordability and different types of mortgages, helping us find one that was best suited to us. He then guided us through applying for a mortgage which ultimately was accepted by a lender

Have you seen the outcome you were hoping for?

Absolutely yes

What could they have done better?

Absolutely nothing, Steve has been available whenever we have had a query

Steven's reply

Hi Tammy, Thank you for leaving your review, your opinion of our service is valued. I look forward to helping you choose the right protection options to protect you and your family. Many Thanks Steven

Review from verified client

September, 2023

What were the circumstances that caused you to initially look for an adviser?

Difficult circumstances and being self employed

How has Steven Lyons helped you?

Stephen has worked relentlessly on my Mortgage application with difficult circumstances and being self employed I knew it would always be tricky Today the mortgage was offered with a high street lender Cannot recommend highly enough, very patient and thorough - will never use anyone else

Have you seen the outcome you were hoping for?

Yes approved today

What could they have done better?

Nothing top class service

Steven's reply

Hi April, Thank you for taking the time to leave such a detailed review. I'm sure it won't be long until you have the keys to your new home! Many Thanks Steven

First impression from a user who is not yet a client

September, 2023

Please provide a brief comment about your experience with Steven

We have had advice from Steven for the past 6-7 years and he has always been transparent, friendly and helpful.

Steven's reply

Hi Julie & Charlie, It was great to see you again, thank you for your feedback. I look forward to helping you and your family move to a new home. Many Thanks Steven

Review from verified client

August, 2023

What were the circumstances that caused you to initially look for an adviser?

We were looking to purchase our first homes with complicated circumstances

How has Steven Lyons helped you?

Steven and Laura were so helpful and attentive to everything we explained and we had great advice, and a mortgage application from them that suited us. They made the process a lot smoother and as stress free as possible. We didn’t know where to start and they were so understanding and professional to our circumstances.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

We have no idea what they could have done better as they were brilliant from the start

Steven's reply

Thank you for your review Kiera, it has been a pleasure working with you and Ashley, I hope that your new home will be a place where lots of memories are made for you and your family!

First impression from a user who is not yet a client

July, 2023

Please provide a brief comment about your experience with Steven

Very helpful and informative. Steven approached my case with a pragmatism and understanding that was very refreshing to experience. He helped me to understand my options and suggested solutions which I had not previously considered. I will most certainly be in contact with him again closer to "the time".

Steven's reply

Thank you for your review Ian. It was good to hear our chat clarified and re-assured you of your options. I look forward to working with you soon. Many Thanks. Steven

Review from verified client

July, 2023

What were the circumstances that caused you to initially look for an adviser?

Buying a property

How has Steven Lyons helped you?

Steve has been amazing and made what I thought was going to be a daunting experience so easy and has helped me through everything from start to finish and nothing was to much trouble

Have you seen the outcome you were hoping for?

Yes and more

What could they have done better?

Nothing everything was done quick and efficient from start to finish

Review from verified client

July, 2023

What were the circumstances that caused you to initially look for an adviser?

We were buying a new property whilst simultaneously selling ours.

How has Steven Lyons helped you?

This was my first time working with Steve, having never used a financial advisor before i didn’t fully know what to expect. It turned out to be a fantastic experience, where most of the stress and difficulties of the home buying process were dealt with by Steve and we could just sit back and watch it all happen. Steve was always there to answer any queries efficiently and without delay, I would highly recommend anyone buying a home to speak to Steve and The Mortgage Pride.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, absolutely fantastic service.

Review from verified client

July, 2023

What were the circumstances that caused you to initially look for an adviser?

Myself and my ex partner split and needed to buy somewhere new, I had no idea what to do and Steven was fantastic with explaining and helping me. He was so helpful and patient with me.

How has Steven Lyons helped you?

Myself and my ex partner split and needed to buy somewhere new, I had no idea what to do and Steven was fantastic with explaining and helping me. He was so helpful and patient with me.

Have you seen the outcome you were hoping for?

Yes my mortgage was agreed!

Steven's reply

Thank you for leaving your review. It is a pleasure to work with you!

Review from verified client

July, 2023

What were the circumstances that caused you to initially look for an adviser?

Needed to remortgage a property from residential to buy to let with extra borrowings.

How has Steven Lyons helped you?

Helped figure out what loans would be the best to pay off the additional borrowings and explained the differences between the different buy to let products that are avaliable. He was very helpful and would recommend him to anyone.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Everything went well

Steven's reply

Thank you for taking the time to leave your review. I am really pleased that we have been able to help you and I look forward to continuing working with you.

Review from verified client

June, 2023

What were the circumstances that caused you to initially look for an adviser?

To secure a BTL mortgage

How has Steven Lyons helped you?

By explaining everything in detail and recommending the appropriate mortgage to meet my needs

Have you seen the outcome you were hoping for?

Yes without any doubt

What could they have done better?

Nothing

Review from verified client

May, 2023

What were the circumstances that caused you to initially look for an adviser?

Our existing lender could not help us to secure a new mortgage to move to a new property

How has Steven Lyons helped you?

Within 1 week of having our offer accepted we had a mortgage offer sent to us

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

May, 2023

What were the circumstances that caused you to initially look for an adviser?

We wanted to increase our life insurance and add income protection

How has Steven Lyons helped you?

Steven helped make the process straight forward and kept us updated throughout the process

Have you seen the outcome you were hoping for?

Yes

Steven's reply

Thank you for your review, I look forward to helping you again in the future. Many Thanks, Steven.

First impression from a user who is not yet a client

April, 2023

Please provide a brief comment about your experience with Steven

Steven is very professional and knows his trade, making the whole process very easy.

Steven's reply

Thank you for your review, I look forward to helping you buy your first home.

Review from verified client

March, 2023

What were the circumstances that caused you to initially look for an adviser?

Change in personal circumstances.

How has Steven Lyons helped you?

Steven provided good quality advice based solely on my personal circumstances without bias or personal gain. He provided appropriate alternatives and options which has enabled me to have a more concise and clear approach to making personal decisions around mortgages.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

There is very little that I think could have been done better-the advice I got was sound and appropriate to my circumstances, Steven called when he said he would, my calls and emails were answered quickly and the process was explained clearly and easily.

Review from verified client

March, 2023

What were the circumstances that caused you to initially look for an adviser?

Needed a remortgage

How has Steven Lyons helped you?

Found me a great deal and get my mortgage approved in 1 day

Have you seen the outcome you were hoping for?

Yes

Steven's reply

Thank you for your review, I am very pleased to hear you have been happy with our service, I'm looking forward to helping you again in the future. Many thanks, Steven

Review from verified client

March, 2023

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Steven Lyons helped you?

Steven and The Mortgage Pride have helped us secure the best deal possible for our circumstances when remortgaging, and also additional borrowing.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Steven's reply

Thank you for your review, it is always enjoyable working with you both, I look forward to seeing you put your magic touch on your new home, plenty of 'before' and 'after' photos please!

First impression from a user who is not yet a client

February, 2023

Please provide a brief comment about your experience with Steven

I spoke with Steven Lyons on the phone today to ask him a few general questions about how the process of buying a house works and what is realistic for my current situation. Steven was incredibly friendly, helpful and knowledgeable. I was very impressed by his professionalism and I have complete trust that he will assist and guide me throughout in the future when I hopefully buy my first property later this year. I would highly recommend him.

Steven's reply

Thank you very much for your review, it was a pleasure to speak with you and I loom forward to helping you into your first home.

Review from verified client

February, 2023

What were the circumstances that caused you to initially look for an adviser?

We are first time home buyers and wanted someone to help us to navigate the complex and overwhelming number of mortgage providers and their products.

How has Steven Lyons helped you?

We are both very grateful for Steven's assistance and services over the past year to help us navigate the endless options of mortgage products and providers. We feel Steven has helped us find the best mortgage that suits our budget needs for the next 5 years to allow us to (hopefully) not feel the pressures of living costs and get on with life. So thank you very much for all of your help.

Have you seen the outcome you were hoping for?

Yes, Steven helped us secure a mortgage product that met our budget requirements, meaning we can get on enjoying life without worrying about how the current cost of living will impact us.

What could they have done better?

Steven was very much hands on and made himself available to talk through any concerns that we had along the process, thus we feel we got the best service we could have hoped for.

Steven's reply

Thank you for taking the time to leave a review, we aim to ensure all our clients receive the best service possible. I am looking forward to continue working with you. Many Thanks Steven

First impression from a user who is not yet a client

January, 2023

Please provide a brief comment about your experience with Steven

Steve was professional and courteous. Although he couldn’t help me directly, he gave me good advice about further options I might take. I was grateful for that. Fully recommended.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

I was separating from my husband and needed to know if I could buy him out of the family home as I am self employed.

How has Steven Lyons helped you?

The Mortgage Pride have talked me through all my options and supported me all the way through. They have gone above and beyond at all times.

Have you seen the outcome you were hoping for?

Yes, I have managed to take the mortgage on in my sole name and stay in the family home.

What could they have done better?

Nothing. They have been fantastic and would highly recommend them.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

Due to being let down by a previous broker i decided to give The Mortgage Pride a ring after seeing them advertised on Google

How has Steven Lyons helped you?

I arranged a meeting with Steven and within no time I had a mortgage in principle with a well known bank and my house hunting journey began

Have you seen the outcome you were hoping for?

Defiantly

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

My brother and I wanted to buy a property but had received a bad experience from another broker. So just when we thought about giving up we found the mortgage pride and decided to give our dream of owning a house one more shot.

How has Steven Lyons helped you?

Steven was absolutely brilliant, he listened to us and took the time to understand our situation which was not an easy situation. Steven managed to secure us a mortgage and our house buying journey began.

Have you seen the outcome you were hoping for?

We have now had our offer accepted on a property. Steven took all the stress away by submitting our offer on our behalf and dealt with all the paperwork too. This made the process run smoothly and hassle free.

What could they have done better?

The Mortgage Pride are truly excellent in everything that they do and I don't believe they could of done anything any better. I would highly recommend them to anyone. Thank you Steven, Laura and Tracy.

Review from verified client

October, 2022

What were the circumstances that caused you to initially look for an adviser?

We wanted to purchase our first home

How has Steven Lyons helped you?

Steven has been brilliant, he secured us our mortgage for our first home. He was made the whole process such a breeze and stress free. We are so grateful for his hard work and will definitely be recommending him!

Have you seen the outcome you were hoping for?

Yes, we secured a mortgage for our first home

What could they have done better?

Nothing, Steven was brilliant

Steven's reply

Thank you for your review, it means a lot, speak soon!

First impression from a user who is not yet a client

September, 2022

Please provide a brief comment about your experience with Steven

Amazing advice and completely put me at ease after months of worry. So helpful and no question is too much.

Steven's reply

Hi Rebecca, This is great feedback, thank you for your time today. I look forward to working with you. Many Thanks Steven

Review from verified client

September, 2022

What were the circumstances that caused you to initially look for an adviser?

Buying a new property

How has Steven Lyons helped you?

After we struggled to secure a mortgage on a property with a mine shaft close by with a previous advisor Steven helped us through the process and got us the mortgage we needed

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing! The entire service was 100% from start to finish!

Steven's reply

Thank you for your feed back. It is much appreciated!

First impression from a user who is not yet a client

August, 2022

Please provide a brief comment about your experience with Steven

Steven was very professional and kind . He gave me the advice I needed in the best way possible .

Steven's reply

Thank you for your review, I really appreciate you taking the time to leave your comments. I look forward to working with you in the future.

Review from verified client

July, 2022

What were the circumstances that caused you to initially look for an adviser?

Needed a remortgage

How has Steven Lyons helped you?

Found us the best deal for our needs very quickly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing he was great.

Review from verified client

July, 2022

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Steven Lyons helped you?

Mortgage advise and general buying advise

Have you seen the outcome you were hoping for?

Yes

Review from verified client

June, 2022

What were the circumstances that caused you to initially look for an adviser?

Buying a home and needed a mortgage

How has Steven Lyons helped you?

He talked me through all the factors, helped me understand how much I'd be paying as an estimate, found me the best mortgage deal he could, and made me feel secure about how everything was proceeding

Have you seen the outcome you were hoping for?

Absolutely yes

What could they have done better?

Everything went perfectly, I don't feel there's very much room for improvement. Highly recommend.

Steven's reply

Thank you for your review, it has been really enjoyable helping you buy your first home!

Review from verified client

May, 2022

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage advisor as first time buyers. Me and my girlfriend were looking to get a mortgage ready as we were looking at houses.

How has Steven Lyons helped you?

Steven helped with our mortgage application and was very patience during the whole process. We had many questions as we were first times buyers but Steven never rushed and was always on the other end of the phone if we needed him. We were always provided with insurance support and again Steven was very knowledgeable with this. We brought the property via modern auction so everything had to happen quickly and whenever we needed Steven to chase or call the lender or solicitor, he actioned this and always kept us in the loop. Steven uses Zoom and this was really convenient for us to save travel time but I'm sure he would be open to meeting other clients face-to-face.

Have you seen the outcome you were hoping for?

Yes. We got the keys to our own on 10th May.

Steven's reply

Thank you for your great review. I am really happy that you now have your own home to make new memories. I look forward to speaking to you again soon:)

Review from verified client

April, 2022

What were the circumstances that caused you to initially look for an adviser?

Additional borrowing

How has Steven Lyons helped you?

Negotiation on our behalf and excellent advice

Have you seen the outcome you were hoping for?

Yes 100%

What could they have done better?

Nothing as I think their chasing of the lender to speed up was all we could expect.

Review from verified client

March, 2022

What were the circumstances that caused you to initially look for an adviser?

I wanted assistance going through the mortgage process on my first home.

How has Steven Lyons helped you?

He walked me through the process of purchasing my first home, and found applicable mortgages that suited my circumstances.

Have you seen the outcome you were hoping for?

I've recently received a favourable mortgage offer.

First impression from a user who is not yet a client

February, 2022

Please provide a brief comment about your experience with Steven

Really helpful, gives concise advice in an easy to understand way

Review from verified client

February, 2022

What were the circumstances that caused you to initially look for an adviser?

Change in personal life

How has Steven Lyons helped you?

Mortgage application, Mortgage term

Have you seen the outcome you were hoping for?

Definitely yes

What could they have done better?

Nothing , they have done everything perfectly

Review from verified client

January, 2022

What were the circumstances that caused you to initially look for an adviser?

My fixed term mortgage was coming to an end, and my previous mortgage advisor was no longer available.

How has Steven Lyons helped you?

Steven has found me a new mortgage deal, which I'm very happy about. He has spared me moths of anxiety and hassel, and made the whole process seem effortless.

Have you seen the outcome you were hoping for?

Yes, and more.

What could they have done better?

No recommendations. Steven has been extremely helpful and friendly throughout.

Review from verified client

January, 2022

What were the circumstances that caused you to initially look for an adviser?

Buying our first home

How has Steven Lyons helped you?

Steven helped us to find the best mortgage and talked us through everything from building insurance life insurance etc steven and his team was with us every step of the way

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

I really don't think they could do anything better because they were amazing

Review from verified client

December, 2021

What were the circumstances that caused you to initially look for an adviser?

We were looking looking to remortgage and also extend our borrowing to complete an extention. We needed some help and guidance through this process.

How has Steven Lyons helped you?

We first met Steven 5 years ago when we first brought our home. When it was time to remortgage I did a Google search and found Steven had set up The Mortgage Pride. Steven has guided us through this process and I feel totally confident that he has found us the best mortgage possible. He has also offered us invaluable advice on estate planning and wills. He explains things really thoroughly in a way we can understand, he is extremely knowledgeable and is always on hand to answer any questions and queries. He is passionate about helping people through this process.

Have you seen the outcome you were hoping for?

Yes, we have now had our mortgage offer and are waiting until the end of our fixed term on our original mortgage to transfer over to the knew mortgage and release the funds for the extention. We feel totally confident that Steven has found us the best mortgage for our circumstances. I would always recommend The Mortgage Pride if people are looking for some guidance and help in this area.

What could they have done better?

Nothing, Steven is professional, friendly, responsive, knowledgeable, takes time to listen, we are very happy with the service we have received.

Steven's reply

Thank you for such a detailed review, I have enjoyed helping you ensure that your family home remains safe and adapted to suit your needs. I am always here if you need me!

Review from verified client

November, 2021

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Steven Lyons helped you?

Provided me with mortgage options and advice throughout the whole process

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2021

What were the circumstances that caused you to initially look for an adviser?

Mortage application

How has Steven Lyons helped you?

When first approaching the Mortage Pride we didn’t have a clue about getting a Mortage. Steven was very friendly and was always at hand to answer any questions we had. He explained everything in detail and gave great advice.

Have you seen the outcome you were hoping for?

Yes, we have had our Mortage application accepted

What could they have done better?

Nothing

Review from verified client

November, 2021

What were the circumstances that caused you to initially look for an adviser?

First time buyers.

How has Steven Lyons helped you?

Looked for mortgage options and best for our budget. Supported after a difficult case.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2021

What were the circumstances that caused you to initially look for an adviser?

I had been saving for a mortgage for a few years and finally got myself into a position to buy that's when I contacted Steven

How has Steven Lyons helped you?

He helped me to get a mortgage, income protection and home insurance

Have you seen the outcome you were hoping for?

Yes we are 100% happy with the outcome

What could they have done better?

Nothing he went above and beyond for us

Steven's reply

Thank you for your feedback and review. Happy that you now have a home of your own!

Review from verified client

October, 2021

What were the circumstances that caused you to initially look for an adviser?

We were looking to buy our first home.

How has Steven Lyons helped you?

Steven talked us through affordability and the best options for our circumstances. Steven took the time to explain everything really clearly to us and answered all our questions. Its a daunting being a first time buyer and Steven made sure we knew what to expect every step along the way.

Have you seen the outcome you were hoping for?

Yes, we received our mortgage offer today.

Steven's reply

Thank you for your feedback. It means a lot.

Review from verified client

October, 2021

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage as first time buyers.

How has Steven Lyons helped you?

Steven provided great advice initially about our options after considering our circumstances. We were unsure about what we could get/afford and Steven worked with us to figure this out and he explained everything brilliantly. We were helped along the way and Steven was always on hand to answer our questions when we had them.

Have you seen the outcome you were hoping for?

Yes, Steven helped us secure a mortgage offer and worked behind the scenes to chase and update other parties.

What could they have done better?

N/A

Steven's reply

Thank you for your feedback. Very much appreciated.

First impression from a user who is not yet a client

September, 2021

Please provide a brief comment about your experience with Steven

After not knowing where to turn or what my next step should be Steven explained everything, he answered all of my many questions thoroughly and was very helpful.

Steven's reply

Thank you for your review, it was great to speak with you and I look forward to speaking to you again at our appointment. Many Thanks, Steven

Review from verified client

July, 2021

What were the circumstances that caused you to initially look for an adviser?

We were buying our first house

How has Steven Lyons helped you?

He helped us find the best mortgage and insurance for us. He explained everything brilliantly and we have learnt a lot.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Steven's reply

Thank you for your feedback, it is really appreciated. We are with you every step of the way!

Review from verified client

June, 2021

What were the circumstances that caused you to initially look for an adviser?

I needed to release the equity in a property I own to finance the purchase of a flat for my son to live in whilst he is at University

How has Steven Lyons helped you?

Steve was extremely knowledgeable in the field of mortgages and he was able to find an ideal mortgage to meet our needs with a good rate of interest.

Have you seen the outcome you were hoping for?

Yes absolutely

What could they have done better?

No, Steve worked extremely hard and went above and beyond to achieve the best possible outcome for us.

Steven's reply

Thank you for your review and comments, I am pleased to have been able to help you and your son, I wish him every success in his new university course.

Review from verified client

June, 2021

What were the circumstances that caused you to initially look for an adviser?

I have a very busy and demanding professional life, and it made sense to hire an expert to find us a mortgage

How has Steven Lyons helped you?

Our circumstances weren't typical, but he worked hard to find us an excellent offer. We have nothing but praise for him.

Have you seen the outcome you were hoping for?

Yes. We have our offer, and are in the process of purchasing our ideal property.

What could they have done better?

Nothing that I can think of at present

First impression from a user who is not yet a client

June, 2021

Please provide a brief comment about your experience with Steven

Steven was extremely helpful and answered all our burning questions as first time buyers. He explained it all so well and made it so easy to understand for us. Cannot recommend enough!

Steven's reply

Thank you for your feedback. I look forward to helping you to buy your first home together.

Review from verified client

June, 2021

What were the circumstances that caused you to initially look for an adviser?

We wanted to move home due to extending our family.

How has Steven Lyons helped you?

Today we received an amazing phone call from Steven to say that our mortgage had been offered on our forever home. With my partner being self employed and myself on maternity leave, we thought obtaining a new mortgage would be next to impossible! Well how wrong were we! With the help of Steven he proved that infact we could obtain a new mortgage and with great ease as well! From the first email Steven has always been responsive and professional. We did all our appointments by zoom call at a time which was convient to us. I think both of our calls went on to around 9pm which was no problem at all to Steven as it what worked around my partners long working hours! Overall he made the whole experience seem so straight forward. We sent all of our documents over to him and it is clear how much experience he has as he was able to tell us what the mortgage people would question on, and what additional documents they would need. We can't thank you enough and would 100000% recommend anyone to use Steven for a quick and easily mortgage process !

Have you seen the outcome you were hoping for?

We got the mortgage we wanted on our forever home !

What could they have done better?

Nothing at all!!

Steven's reply

Thank you for your great review. Being able to make such a difference to your future makes all the late nights worth while! Many thanks, Steven

Review from verified client

May, 2021

What were the circumstances that caused you to initially look for an adviser?

First time buyers - looking to purchase a property

How has Steven Lyons helped you?

Steven provided mortgage advise and protection advise

Have you seen the outcome you were hoping for?

Steven & Laura @ the Mortgage Pride have provided us with an outstanding service from day one. I would not only use their service again but would also recommend it to any friend without any hesitation. They have been always and immediately available. They have fully supported us in the process. I never had to chase them or be proactive as they simply took care of everything in an incredibly professional manner. I knew I could phone them up anytime as they would answer any question I had or help with anything with incredibly kind manners. Just perfect! I am glad we are chose them!

What could they have done better?

Nothing - superb service.

Steven's reply

Thank you for your review, we have enjoyed helping you so far and look forward to continuing to work with you.

First impression from a user who is not yet a client

March, 2021

Please provide a brief comment about your experience with Steven

We’re still in the very early stages of using Steven as a mortgage advisor but from the initial conversations Steven was very helpful with information, advised on costs clearly and helped with the next steps. We had to change our first appointment for a different day and time and this wasn’t an issue with Steven. So far very helpful and we are very happy with our choice of choosing him.

First impression from a user who is not yet a client

March, 2021

Please provide a brief comment about your experience with Steven

looking forward to hear from him in 3months time to make progress on moving forward

Steven's reply

Hi, Thank you for your feedback and time today. I look forward to helping you and your partner buy a new home with a garden for your children. Many thanks Steven

First impression from a user who is not yet a client

February, 2021

Please provide a brief comment about your experience with Steven

Steven & Laura are helping us through the process of buying our first home, so far they have been brilliant and are always at the end of the phone to help with any questions we have (and there have been lots!). We can't thank them enough for all of their help and we would definitely recommend them!

First impression from a user who is not yet a client

February, 2021

Please provide a brief comment about your experience with Steven

Thank you for being clear and friendly, it certainly helps take away some of the stress of buying a house for the first time!

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

Mortgage management for house purchase

How has Steven Lyons helped you?

His help was complete

Have you seen the outcome you were hoping for?

Yes

First impression from a user who is not yet a client

January, 2021

Please provide a brief comment about your experience with Steven

The initial appointment was great and very in depth. Steven answered all our questions and has really put us at ease in terms of progressing with the mortgage.

Steven's reply

Thank you for taking the time to give your feedback. It's much appreciated.

First impression from a user who is not yet a client

January, 2021

Please provide a brief comment about your experience with Steven

I’ve had an absolutely fantastic experience so far! Steven is extremely professional yet he spoke to me like a friend and put me at ease straight away. He has gone out of his way to help me including phone calls on bank holidays and evening appointments. I would highly recommend Mortgage Pride to others and I would use them again in the future.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

Renewal of my mortgage

How has Steven Lyons helped you?

Arranged a new 2 year fixed mortgage

Have you seen the outcome you were hoping for?

Yes

Review from verified client

December, 2020

What were the circumstances that caused you to initially look for an adviser?

Moving home after relationship breakdown.

How has Steven Lyons helped you?

He Found me a mortgage to suit my needs and gave me lots of advise regarding mortgages and the process of selling/purchasing. Steven was always on hand to answer any questions I had.

Have you seen the outcome you were hoping for?

Yes

First impression from a user who is not yet a client

December, 2020

Please provide a brief comment about your experience with Steven

He's a great guy and explains things really clearly. We're first time buyers so know very little about details, and he words his explainations in a way that's easy to understand, in a very friendly manner.

Steven's reply

Thank you for taking the time to leave your feedback.

Review from verified client

December, 2020

What were the circumstances that caused you to initially look for an adviser?

I wanted to buy my first house.

How has Steven Lyons helped you?

He explained thoroughly to me the steps and stages of getting a mortgage. then he started to look for best mortgage available in n the market for me.

Have you seen the outcome you were hoping for?

yes!

What could they have done better?

I can’t think of anything that could have been done better

Steven's reply

Thank you for your review, it means a lot.

Review from verified client

November, 2020

What were the circumstances that caused you to initially look for an adviser?

First time buyer so needed the help and guidance for the steps we needed to take

How has Steven Lyons helped you?

Helped us in every way possible, very friendly and was always on the other end of the phone if we needed any advise no matter the question.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, I think they did a tremendous job.

Review from verified client

November, 2020

What were the circumstances that caused you to initially look for an adviser?

House move

How has Steven Lyons helped you?

Steven helped us to get a mortgage for our new property.

Have you seen the outcome you were hoping for?

Yeah, we gotnmore than we expected for thank you to Steven.

What could they have done better?

Nothing, Steven was brilliant from start to finish. Very informative and listened to and answered our endless questions.

Steven's reply

Hi, thank you for leaving a review. I am extremely happy that you have both moved into a new family home that meets your family needs, thank you for allowing me to help you. I look forward to seeing you all again soon. Many thanks, Steven

First impression from a user who is not yet a client

November, 2020

Please provide a brief comment about your experience with Steven

I emailed Steven and he got back to me within 24hrs to see how he could help. Having not a lot of experience in this field I had a long list of questions that I wanted answering. Steven informed me this would be no problem and we set up a zoom meeting. Even though myself and husband are not looking at buying until next year, Steven still offered his services. We felt comfortable taking to Steven and felt he was very knowledgeable about the kinds of mortgages we could afford and answered all my many questions. All of this cost us nothing as the costs of covered by the company. We will not hesitate in calling The Mortgage Pride again in the future once we are in a position to buy.

Steven's reply

Thank you for your review, we look forward to helping you in the future.

Review from verified client

November, 2020

What were the circumstances that caused you to initially look for an adviser?

Purchasing a property

How has Steven Lyons helped you?

Helped us to find the best mortgage deal and also advised on insurance and protection.

Have you seen the outcome you were hoping for?

Yes

Steven's reply

Thank you for your review, it is much appreciated.

Review from verified client

November, 2020

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Steven Lyons helped you?

Steven managed to secure us a mortgage amdist the pandemic when lenders were very minimal and found us a great home insurance so we can rest easy knowing our home is properly protected.

Have you seen the outcome you were hoping for?

Yes

Steven's reply

Thank you for such a great review, we hope you will many happy memories in your new home.

Review from verified client

August, 2020

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Steven Lyons helped you?

Steven went above and beyond to secure us our first home. With an awkward pay structure to find the right mortgage he worked tirelessly to find us a mortgage

Have you seen the outcome you were hoping for?

Yes!!!!

Review from verified client

August, 2020

What were the circumstances that caused you to initially look for an adviser?

I was a first time buyer and wanted to find the best deal on the market.

How has Steven Lyons helped you?

He kindly explained all the options i had to choose from. He also considered my requirement and need and worked with what i want and what could be matched.

Have you seen the outcome you were hoping for?

Yes Absolutely, He has managed to find a very good deal, in difficult times of COVID-19.

What could they have done better?

To be honest, He has been absolutely great, I can't think of any better way he could have advised me.

Steven's reply

Thank you for your kind review Soheil. I have loved helping you to navigate the home buying process and looking forward to helping you again in the future.

Review from verified client

August, 2020

What were the circumstances that caused you to initially look for an adviser?

Buying a house

How has Steven Lyons helped you?

He helped us get our mortgage, buildings and contents insurance and income protection insurance.

Have you seen the outcome you were hoping for?

Yes, everything we needed

What could they have done better?

Nothing. He explained everything. Anything we were unsure of was answered and he got us the products we needed.

Steven's reply

Thank you for your kind review and for choosing me to help you with your mortgage and insurance needs. I am so pleased you found the process stress free and can now enjoy your home. I look forward to helping you again in the future.

Review from verified client

July, 2020

What were the circumstances that caused you to initially look for an adviser?

Divorce

How has Steven Lyons helped you?

With mortgage affordability and re mortgage information. I have contacted Steven twice now for mortgage information, as I work my way through divorce. Each time he has been very approachable and understanding, making me feel at ease asking any questions. I would definitely recommend the mortgage pride as giving a knowledgeable and professional service.

Have you seen the outcome you were hoping for?

Yes

Steven's reply

Thank you for your kind review. I am privileged to help guide you through your mortgage options at the pace that best suits your circumstances and pleased to hear that we are approachable. One of our priorities is ensuring our clients fully understand their options and the reasons behind our recommendations and feel comfortable to ask us as many questions as they need to. I look forward to continuing to help you with your mortgage needs in the future.

First impression from a user who is not yet a client

July, 2020

Please provide a brief comment about your experience with Steven

Never replyed

Steven's reply

Dear Sharan, I’m sorry to hear that you did not receive my email dated 15th July in response to your enquiry which I received the same day. I was on annual leave when I received your enquiry and responded to ask what day and time would be most convenient for me to call you. On occasions our emails do divert to junk inboxes so I would be grateful if you could check to see if this is what has happened on this occasion. As you can see from my many client reviews, I pride myself on responding promptly to all enquiries and the service I provide. If I can be of any assistance in the future, please let me know. Kind regards, Steven

Review from verified client

July, 2020

What were the circumstances that caused you to initially look for an adviser?

Need someone professional for the Job the Mortgage Pride did just that

How has Steven Lyons helped you?

He helped me to fully understand and go through in real detail about the mortgage

Have you seen the outcome you were hoping for?

Really happy how easy my mortgage was to get and how smooth the process was. Would highly recommend

What could they have done better?

Nothing at all

First impression from a user who is not yet a client

June, 2020

Please provide a brief comment about your experience with Steven

Steven is extremely knowledgable and personable. This makes any issues or queries regarding mortgages very easy to understand and overcome. I would highly recommend Steven and look forward to hearing from him in regards to the next steps!

First impression from a user who is not yet a client

June, 2020

Please provide a brief comment about your experience with Steven

Extremely happy with the way that everything was explained to us. Very friendly and patient. He really knows his stuff.

Review from verified client

June, 2020

What were the circumstances that caused you to initially look for an adviser?

I was purchasing a property

How has Steven Lyons helped you?

He found a mortgage that suited my needs and kept me updated frequently. Was very helpful throughout

Have you seen the outcome you were hoping for?

Yes

Review from verified client

May, 2020

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Steven Lyons helped you?

Steven helped us to get a mortgage last year and he was brilliant from start to finish. It was a very stressful time for us until we got in contact with Steven and he took all of the pressure off us and got us exactly what we needed. Very professional and very knowledgeable. Recently contacted him again about other mortgage queries. I would always recommend his services and will contact him for all my financial questions. Very trustworthy and always makes time to speak to you, you never feel rushed he talks through every detail so that you get a full understanding of whats involved. Had to talk over the phone due to current circumstances and he was able to speak to us in the evening at a time to suit around our work pattern. Highly recommended. Thank you Steven.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

First impression from a user who is not yet a client

March, 2020

Please provide a brief comment about your experience with Steven

So far really happy with service. :)

Steven's reply

Hi Skrivanta, Thank you for your feedback, it is very much appreciated.

First impression from a user who is not yet a client

March, 2020

Please provide a brief comment about your experience with Steven

We just had our first meeting with him and so far really happy with the information provided ;)

Steven's reply

Hi Skirmante, Thank you for your feedback, I look forward to helping you achieve your goal. Kind regards Steven

Review from verified client

March, 2020

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Steven Lyons helped you?

Found new lender Chased solicitors

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Steven's reply

Hi Julie & Charlie, Thank you for your feedback, it was really nice to be of service again, if there is anything else please let me know and I look forward to speaking to you both again soon. Kind regards Steven

Review from verified client

March, 2020