Reviewed for

Insurance and Protection ( 28 )

Mortgages ( 40 )

Reviewers' assets

£100k - £200k ( 1 )

Up to £50k ( 15 )

£50k - 100k ( 1 )

Client reviews

First impression from a user who is not yet a client

June, 2024

Overall

Please provide a brief comment about your experience with Catherine

I had an initial discussion with Catherine (who I knew previously through a network). There was no fee for this discussion. Catherine was very helpful and informative and gave me lots to think about, beyond my initial questions. She also put me in touch with another fellow professional, which again was useful. I'm very grateful and appreciative of Catherine's time and expertise and am more than happy to recommend her.

Catherine's reply

Many thanks for your review, I am pleased that you have been happy with the initial advice I have given you and I very much look forward to keeping in contact and assisting you when the time is right. Catherine

Review from verified client

May, 2024

Overall

Advice

Service

Value

Based in Shropshire

What were the circumstances that caused you to initially look for an adviser?

Our fixed term deal was coming to an end. We wanted to find a new deal that would provide us with manageable monthly payments and also find a way of reducing the overall term of our mortgage, to reduce the risk of still paying into my retirement.

How has Catherine Collar helped you?

Catherine is a great person to hold your hand and guide you through the complex world of mortgage options. She is extremely knowledgeable, takes time to understand your particular circumstances and needs, and is also very good humoured. In our case she gave priority to our hope of shortening our overall mortgage term and helped us to find a great offset mortgage deal - an unusual and complicated arrangement that we would never have found if left to our own devices.

Have you seen the outcome you were hoping for?

Yes! If you want a mortgage that genuinely works for you and your needs, Catherine Collar is the right person to help you.

What could they have done better?

I can't think of anything.

Catherine's reply

Thank you both very much for your review, I am so pleased that you now have the ability to potentially reduce your term with your new offset mortgage and may have the choice of retiring earlier as a result. I look forward to seeing the day that you become mortgage free. Catherine

Review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Needed a new mortgage after deciding to relocate and original mortgage was paid off

How has Catherine Collar helped you?

Mortgage product and additional insurance

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

Nothing

Catherine's reply

Thank you very much for your review, I am pleased that you have had a positive experience through Collar Mortgage Services and I very much look forward to maintaining contact throughout your mortgage lifetime and regularly reviewing your protection needs. Catherine

Repeat review from verified client

April, 2024

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Catherine Collar helped you since your last review?

Catherine was able to secure me a 5 year fixed at a reasonable rate. Providing 5 star advice and understanding my circumstances!

Repeat review from verified client

March, 2024

Overall

Advice

Service

Value

Based in Warwickshire

This review is a follow-up review from a client who left a review previously.

How has Catherine Collar helped you since your last review?

Maintained contact and I have always felt she has been available to help me further if I required it.

Catherine's reply

Thank you so much for your review, I am pleased that I am able to maintain contact and definitely here when you need me for your future mortgage requirements and anything related in-between. Catherine

Review from verified client

February, 2024

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Catherine Collar helped you?

Catherine couldn't have been more helpful, doing all she could in difficult times to secure the best deal that meets my needs.

Have you seen the outcome you were hoping for?

Absolutely- I will receive the keys, next week, to my first ever property!

What could they have done better?

Nothing! She has done better that I expected from the mortgage advisor.

Catherine's reply

Thank you for your review, it’s been an absolute pleasure guiding you through the maze of mortgages and related protection and I’m thrilled for you securing your very first home. Look forward to remaining in contact throughout your mortgage lifetime

Review from verified client

February, 2024

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

Purchasing a new home after the sale of mine

How has Catherine Collar helped you?

Throughout the entire process Catherine has been fantastic. I’ve felt in extremely safe hands with her comprehensive advice. Her diligence and thoroughness are precisely what you need when making life changing decisions

Have you seen the outcome you were hoping for?

Absolutely, she secured me a deal I would not have been able to access myself

Catherine's reply

Many thanks for your review. I am pleased you have felt in safe hands and I look forward to remaining in contact throughout your mortgage lifetime. All the very best for your next chapter. Catherine

Review from verified client

January, 2024

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

My fixed rate mortgage coming to an end and wanting to make sure I was able to transfer to the best option.

How has Catherine Collar helped you?

Catherine has provided amazing help. I am clueless when it comes to financial things like this and she really held my hand and gave clear unbiased advice. Catherine is so friendly and puts you at ease. It can be difficult talking to someone about finances as it is so personal, but she made everything easy to understand, answered my questions and was very professional throughout. She really went above and beyond. She didn't try to sell me any particular product. She listened to my needs and wants and respected these and based her advice on them.

Have you seen the outcome you were hoping for?

Yes, in that Catherine has helped me identify the best course of action regarding my mortgage for the next few years. This resulted in staying with my current provider rather than switching. It has reassured me that I've made the best decision for my finances and personal circumstances by having her independent advice.

What could they have done better?

Nothing. First class service!

Catherine's reply

Thank you very much for your review, it is very much appreciated. I am so pleased that you have been happy with the advice I have provided you and you feel confident with the path you have taken, I very much look forward to remaining in contact and to reviewing your mortgage and protection in the future. Catherine

First impression from a user who is not yet a client

January, 2024

Overall

Please provide a brief comment about your experience with Catherine

My experience with Catherine was great. She is very patient and professional. I would recommend her to my friends without a doubt.

Catherine's reply

Thank you very much for your review, it is very much appreciated. I am glad I was able to provide you with the information to help you to make your decision and I wish you all the best with the route you decide to follow, Catherine

First impression from a user who is not yet a client

December, 2023

Overall

Please provide a brief comment about your experience with Catherine

Very prompt contact with us

Catherine's reply

Many thanks for your review, very much looking forward to working with you to achieve your goals, Catherine

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

I want to start to plan purchasing my first house

How has Catherine Collar helped you?

Catherine has helped me by going through what I will need to do regards to applications and preparing my finances including fianancial report

Have you seen the outcome you were hoping for?

So far , yes , I know what I need to do

What could they have done better?

Nothing

Catherine's reply

Many thanks for your review Kevin, much appreciated. I am looking forward to helping you get onto the property ladder and to maintaining contact throughout the process. Catherine

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in West Midlands

What were the circumstances that caused you to initially look for an adviser?

We needed to renew our home insurance which we had had through a broker for many years and was looking for a better deal and comprehensive cover.

How has Catherine Collar helped you?

She helped us to obtain a competitive product to suit our home insurance requirements

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Catherine's reply

Many thanks for your review, it is very much appreciated. I look forward to contacting you when your renewal is due. Catherine

Review from verified client

November, 2023

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

I wanted to take out a mortgage loan for an apartment.

How has Catherine Collar helped you?

She found a very good lender,a very favorable loan.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

First impression from a user who is not yet a client

November, 2023

Overall

Please provide a brief comment about your experience with Catherine

Catherine made us feel at ease and explained any terminology we didn't understand. She has left us feeling confident about our future and financial security.

Catherine's reply

Thank you very much for your review, I am grateful and pleased that you have felt at ease following our discussion and that you are confident about your plans. Very much look forward to remaining in contact with you. Catherine

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Buying a new house which requires a mortgage.

How has Catherine Collar helped you?

Catherine is highly knowledgeable in her profession and answered all my questions and explained processes in a simple way . Her knowledge and Catherines warm nature gave me 100% confidence that she was the right person to help me .

Have you seen the outcome you were hoping for?

Yes I have . Catherine has listened to my needs and showed me a couple of options I could take .

What could they have done better?

Nothing ! I would 100% recommend Catherine , who will look after you whole heartedly .

Catherine's reply

Many thanks for your review, I am so pleased that you have been happy with my services and I very much look forward to you picking up the keys to your new home and to maintaining contact with you for your mortgage lifetime. Catherine

Review from verified client

October, 2023

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

I was recommended Catherine by the estate agents that I was purchasing the property from.

How has Catherine Collar helped you?

From the minute we spoke, she lifted my spirits and motivated me by re assuring me that we could get this property. She explain the whole process and helped me understand exactly how buying a house works which since I was a first time buyer, I needed this information. She is also super knowledgeable about everything property related. You can really count on her information and I knew I could trust every word she says.

Have you seen the outcome you were hoping for?

Unfortunately I was unable to produce the exact outcome I wanted but Catherine got me so close. However this was because I did not ensure my credit report was updated before looking into the property. This lead to some delays waiting for the credit report to update and in turn meant I could not borrow the amount I needed with Cathering. But again, Catherine from the start informed me this could be an issue and let me know that we would find the best option if this happens. Which we did and it worked out in the end.

What could they have done better?

I'm really finding it hard to think of anything Catherine could have done better. I honestly didn't feel as comfortable with any mortgage adviser more than how comfortable we felt with Catherine.

Catherine's reply

Thank you so much for your review. I am thrilled that you have had such a positive experience with my services and I very much look forward to maintaining contact with you and being by your side during your mortgage lifetime. Catherine

Review from verified client

September, 2023

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Catherine Collar helped you?

On zoom calls she was always so professional and informative

Have you seen the outcome you were hoping for?

Yes!! And more.

What could they have done better?

Nothing

Catherine's reply

Aishah, many thanks for your review, very much appreciated. I enjoyed meeting you both and learning of your plans for your mortgage and home and I look forward to remaining in contact and advising you on your future mortgage requirements. Catherine

Review from verified client

May, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal

How has Catherine Collar helped you?

Catherine has supported us in the past with insurance advice and so we didn’t hesitate to go back to her now that our mortgage is up for review

Have you seen the outcome you were hoping for?

Yes - good and honest advice with suitable Options within our budget

What could they have done better?

Nothing

Catherine's reply

Many thanks for your review Helen, I am pleased that your experience with Collar Mortgage Services for the second time has been positive and I very much look forward to continue to advise you on both your mortgage and protection needs in the future. Catherine

Repeat review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Devon

This review is a follow-up review from a client who left a review previously.

How has Catherine Collar helped you since your last review?

Catherine has supported with a remortgage and insurance and protection.

Catherine's reply

Hi Sarah, many thanks for your review, I am happy that you have had a positive experience with Collar Mortgage Services and I am looking forward to helping you both with your mortgage and protection requirements in the future. Catherine

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Due to rise in interest rates wanted to see what the options were around re-mortgaging and getting a better and cheaper deal.

How has Catherine Collar helped you?

Explained options around other types of mortgage not previously considered such as the offset mortgage and found us a cheaper mortgage deal which saved us money. Also being proactive to changes during the process which even after we had agreed on a deal and submitted paperwork, Catherine informed us of a change in our lenders rates and then worked to secure an even lower rate for us. Quick, knowledgeable and efficient.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. Fantastic service

Catherine's reply

Thank you so much for your review. It has been an absolute pleasure helping you to secure your next mortgage rate and I very much look forward to staying in contact for your future mortgage and protection requirements. Catherine

First impression from a user who is not yet a client

February, 2023

Overall

Please provide a brief comment about your experience with Catherine

Informative friendly and professional

Catherine's reply

Thank you for your first impression review, it was a delight to 'meet' you earlier this week and I very much look forward to our further meetings and to helping you and your family get onto the property ladder. Catherine

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

I was looking for protection for myself and my family to give me piece of mind that my mortgage and home is safe if I pass away or become ill.

How has Catherine Collar helped you?

Catherine explained every aspect of how protection works and it’s benefits enabling me to have complete peace of mind. She was very detailed and patient with me when explaining the finer details. I would not hesitate to recommend her.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Repeat review from verified client

July, 2022

Overall

Advice

Service

Value

Based in Warwickshire

This review is a follow-up review from a client who left a review previously.

How has Catherine Collar helped you since your last review?

My renewal rate was excellent, so I was happy to continue with the same company. I know that I am paying a lot less than other Celebrants for equivalent cover. This is down to Catherine's work in supporting me to find the best fit, and deal, last year.

Catherine's reply

Many thanks for your review Ruth. Very pleased that the policy continues to be competitive and works for you. Catherine

Review from verified client

May, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Covid made us reassess our cover should anything happen to one if us

How has Catherine Collar helped you?

With Insurance and Protection Cover

Have you seen the outcome you were hoping for?

Yes we now have peace of mind that we are covered with what we need

What could they have done better?

Nothing

Catherine's reply

Many thanks for your review Helen, much appreciated. Very pleased that you were happy with the service I provided for you and you have peace of mind for you and your family regarding the protection and insurance policies you have taken out. I look forward to maintaining contact and advising you during your mortgage lifetime, Catherine

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Devon

What were the circumstances that caused you to initially look for an adviser?

We were selling our existing house and purchasing another which required a mortgage.

How has Catherine Collar helped you?

We were still within the fixed rate period with our existing mortgage product. Catherine carried out some initial research for us and we concluded it would be best financially to stay with the existing lender. Catherine arranged this seamlessly for us and really went above and beyond to make sure everything was in place as quickly as possible. Catherine's communication is second to none - she is so thorough and proactive and ensured we were updated on everything very quickly, while explaining things that can be quite complex in a clear and concise manner. She made the process so easy and, dare I say it, enjoyable!

Have you seen the outcome you were hoping for?

Yes! We are happily settled in our new home.

What could they have done better?

Nothing. Working with Catherine has been an absolute pleasure - I'd not hesitate to use her services again, and will be recommending her to others.

Catherine's reply

Many thanks for your wonderful review Sarah, I am so happy that you are now happily settled in your new home and that you found your experience with Collar Mortgage Services seamless and enjoyable. I very much look forward to maintaining contact and advising you with your future mortgage and protection plans. Catherine

First impression from a user who is not yet a client

March, 2022

Overall

Please provide a brief comment about your experience with Catherine

Catherine explains everything very clearly and exudes an aura of calm organisation. I've not been a client of Catherine's but wouldn't hesitate to recommend others to contact her.

Catherine's reply

Many thanks Heidi for your first impression review, very much appreciated. Catherine

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

Buying our first home.

How has Catherine Collar helped you?

Catherine was a huge huge HUGE help to us throughout buying our first home. Not only did she help secure us a fantastic fixed rate mortgage just before interest rates skyrocketed, she went above and beyond to walk us through what is an incredibly daunting and confusing process. Catherine had multiple calls with us to make sure we really understood what we were doing, what needed to happen when, and even helped liaise with the estate agent at various different times. Catherine was worth her fee many times over and we really couldn't recommend her more!

Have you seen the outcome you were hoping for?

Yes, we moved into our new home within six months.

What could they have done better?

Nothing - Catherine was genuinely fantastic the whole way through

Catherine's reply

Many thanks both for your review, so pleased that you were able to secure your first home and that you were happy with my services. I hope you are now settled in your lovely new home. Very much looking forward to keeping in contact with you for your future mortgage and protection needs. Catherine

First impression from a user who is not yet a client

February, 2022

Overall

Please provide a brief comment about your experience with Catherine

Fantastic service from Catherine, I would highly recommend to anyone looking for a mortgage. Our case was not straight forward but Catherine's knowledge and expertise helped us get a mortgage offer that we never expected we would get. Catherine was friendly and easy to talk to. She listened without judgement and made us feel safe at a stressful time. Thank you for all your support and help.

Catherine's reply

Many thanks for your wonderful review Amanda. Really pleased for you both and I very much look forward to providing you with future mortgage and protection advice. Catherine

First impression from a user who is not yet a client

February, 2022

Overall

Please provide a brief comment about your experience with Catherine

Very open and clear conversation.

Catherine's reply

Many thanks Ella for your first impression review, much appreciated. I look forward to providing you with mortgage advice in the future. Catherine

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Gloucestershire

What were the circumstances that caused you to initially look for an adviser?

I was looking for someone to help me with a remortgage - or at least to see if anything was possible to help get my residential mortgage lower.

How has Catherine Collar helped you?

Catherine set up what I believed to be impossible - she found a way to re-mortgage my buy to let (BTL) property such that it will (hopefully when it goes through) pay off almost all of my residential mortgage but still maintaining a decent income from the BTL property. She was bold in our requests and worked relentlessly and diligently for me - I am so incredibly grateful to her.

Have you seen the outcome you were hoping for?

Not yet - we hit a glitch that is hopefully being resolved. All being well the mortgage can be agreed soon.

What could they have done better?

I can't think of anything!

Catherine's reply

Hi Nicky, thank you so much for your lovely detailed review of my services. Very happy to have been able to help with your mortgage requirements and to find the right solution for you. So pleased that you have been happy with my work. Looking forward to remaining in contact with you in the future. Catherine

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Catherine Collar helped you?

Catherine assisted with the remortgage process from start to finish.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Catherine couldn't have done better and made the process very easy for me.

Catherine's reply

Many thanks for your review Joanne, much appreciated. Very pleased to have been able to help with your mortgage plans and look forward to remaining in contact in the future.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Needed a Mortgage

How has Catherine Collar helped you?

She helped us find a mortgage with a complexed list of requirements and managed to help us move into our new home

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Catherine's reply

Thank you Jamie for your review and I very much look forward to remaining in contact with you for any future mortgage and protection needs you have.

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Purchasing a new home and arranging all the insurances along the way.

How has Catherine Collar helped you?

Catherine was there every step of the way, explaining everything in easy to understand language. Going beyond the call of a financial advisor, in my opinion, by giving me advise on modern technology which I struggle with when needed, to provide the information she required from me. She assisted with the negotiation for the purchase of my home, a minefield for the uninitiated which she made far more bearable. She was always at the end of the phone, no matter the time of day she worked around my work schedule.

Have you seen the outcome you were hoping for?

Yes, I am living in the home she assisted me in buying.

What could they have done better?

I can not think of anything more that Catherine could have done.

Catherine's reply

Thank you very much for your review, it has been a pleasure to help you with your mortgage requirements and to help you to move into your new home. I am very much looking forward to keeping in contact and advising you for any future mortgage and protection plans you may have. Catherine

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Bristol

What were the circumstances that caused you to initially look for an adviser?

I was coming to the end of my two year fixed mortgage and wanted to seek help in finding the best next step to manage my mortgage.

How has Catherine Collar helped you?

Catherine talked me through my options in a very clear way. After our initial conversation she went away and found me a much better deal than I had previously. The whole process was speedy, professional and friendly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I can't fault the service to be honest.

Catherine's reply

Many thanks for your review, very much appreciated. Very pleased you have been happy with Collar Mortgage Services. I look forward to helping you with your future mortgage and protection plans. Catherine

Review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

We wanted a service more personalized to our needs

How has Catherine Collar helped you?

Catherine has no time limits and special ears to listen. We had been through a few disappointments before finding Catherine byt we straight away felt confident in her as a person. Sge understood our position and who we were and tailored our support accordingly. We could contact her anytime about any worries and concerns. She couldn't have done more.

Have you seen the outcome you were hoping for?

Yes and much more. Catherine made our dream come through. My husband and I our key workers and needed to move closer to support network as COVID-19 impacted on our our life balance massively. With Catherine's help that dream is now a reality. Its made a big difference to our family life and we owe her everything.

What could they have done better?

We cannot ask any more from someone who had gone above and beyond. Just to keep doing what she does best.

Catherine's reply

Many thanks for your lovely words describing how I played a part in making your dream a reality, I very much appreciate this and I am so pleased that its mad e such a positive difference to your lives. Looking forward to maintaining contact and achieving your future mortgage and protection goals. Best wishes Catherine

Review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Herefordshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for an adviser to assist me in obtaining Life Insurance that would cover an amount equivalent to the equity release that I was taking out against my property.

How has Catherine Collar helped you?

Catherine went through my application in detail and provided my with a full and clear explanation of the policy that I was looking for and ensured that it completely covered all of my needs.

Have you seen the outcome you were hoping for?

The life insurance policy was everything that I was looking for and I was completely satisfied with the outcome

What could they have done better?

There is nothing else Catherine could have done to make the whole process better. She was very helpful and extremely knowledgeable in her dealing with me, always answered emails politely and promptly and was able to fully answer any questions that I had.

Catherine's reply

Many thanks Adrian for your review, very much appreciated. I look forward to advising you on your future protection needs, Catherine.

Review from verified client

August, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

We were looking to remortgage going from an interest only mortgage to a repayment.

How has Catherine Collar helped you?

Catherine got us a remortgage despite many financial hurdles.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Honestly I don’t think there could have been a better service.

Catherine's reply

Thank you very much for your lovely review, it was a pleasure to 'meet' you both and I look forward to maintaining contact with you in the future regarding your mortgage and protection plans. Catherine

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

I am a Funeral Celebrant and was looking for Insurance so that I could move away from a professional body I was linked too.

How has Catherine Collar helped you?

Catherine worked with her brokerage and provided me with a highly competitive rate. Everything was dealt with quickly and efficiently, and gave me the confidence to cancel my membership with the safety net of my own insurance cover.

Have you seen the outcome you were hoping for?

Absolutely. Not only has Catherine arranged cover for me, but it is also at a cheaper rate than I was paying previously.

What could they have done better?

Nothing. Catherine was outstanding. She kept me abreast of the process the whole way through, and willingly (and clearly) answered any queries that I raised.

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Throughout lockdown I think making sure myself and my husband had full protection for our income and our life insurance hit home so we wanted to have a review.

How has Catherine Collar helped you?

Catherine was brilliant. She helped us review our existing policies and highlight what cover we had and what would be available for us to ensure we had all areas covered. We didn't realise that the policies we took out years ago were decreasing in value and wouldn't actually be worth enough to us should we ever need to claim. It was the best exercise we did and now have the right cover for us and peace of mind

Have you seen the outcome you were hoping for?

Absolutely. We now have the right policies in place for us and our family.

What could they have done better?

Nothing - Catherine was in charge and control and led us through the every stage and explained everything along the way.

Catherine's reply

Many thanks Helen, it has been an absolute pleasure being given the opportunity to advise you with your protection requirements, I am so pleased you have been happy with Collar Mortgage Services and I very much look forward to keeping in contact with you for your future home plans, Catherine

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I was at the start of he process of buying my new home.

How has Catherine Collar helped you?

Catherine did an extremely thorough job of finding the best mortgage deal to meet my needs, ensuring I fully understood everything about the product, completing the application, and securing an excellent deal for me. She did an equally thorough piece of work finding insurance and protection products, researching and explaining to me all my options, going above and beyond to ensure she was giving me the absolute best advice possible and continually keeping me informed about all that she was doing. This alone would would have been invaluable, but Catherine went far beyond this, becoming my go to "everything about my move advisor". When difficulties arose and I was unsure of how to approach them she was helpful, thoughtful and extremely responsive, giving excellent advice throughout the whole process, which I have no doubt helped get our move completed. I would not hesitate to recommend Catherine; she is extremely knowledgeable, her service is excellent, she clearly takes a great deal of pride in doing an exceptional job for her clients, and importantly she is really personable and easy to talk to and makes what can be confusing and stressful tasks understandable and manageable.

Have you seen the outcome you were hoping for?

Yes, I am sitting in my beautiful new home now.

What could they have done better?

I really can't think of anything. I am so impressed with and grateful for all that Catherine has done for me.

Catherine's reply

Kate, thank you very much for your wonderful review, very much appreciated. I am so pleased you have been happy with my services and I look forward to maintaining contact with you for any future mortgage and protection requirements you may need. In the meantime, I wish you all the best in your new home and I hope you enjoy exploring your new surroundings, Catherine

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I was originally looking to move properties, Catherine was able to talk this through, see what level of mortgage I could achieve so that I was able to source properties in my price range. As it happens I did not find a suitable property, therefore I opted to remortgage my property to keep it on a fixed rate.

How has Catherine Collar helped you?

Catherine was able to talk through all points with me so that I could understand every aspect.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I could not fault the service that Catherine provided.

Catherine's reply

Many thanks for your review, really pleased that you have had a positive experience engaging with me and Collar Mortgage Services, looking forward to maintaining contact and helping you with any future mortgage plans you may have. Catherine

Review from verified client

March, 2021

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Based in Nottinghamshire

What were the circumstances that caused you to initially look for an adviser?

I was moving home due to a divorce. Catherine was very compassionate and understanding.

How has Catherine Collar helped you?

Catherine has such an eye for detail and was able to find the perfect mortgage that worked with my multiple and complicated income streams extremely quickly. She arranged appointments at short notice and online at times that worked for me, and her level of service is second to none. When my purchase fell through, Catherine was able to get the mortgage both increased and transferred to the new property within a day. Both the estate agent and my solicitor commented on her efficiency and professionalism. I felt her service was excellent value for money and she eliminated many of the stresses that others in our chain were having waiting for mortgages. I honestly couldn't recommend Catherine more highly. You would be foolish to use anyone else.

Have you seen the outcome you were hoping for?

Absolutely. I am now in my beautiful new home with a 5 year fixed rate mortgage at a very competitive rate and am extremely grateful to Catherine for all her hard work.

What could they have done better?

Honestly, nothing. Catherine went over and above what anyone could expect.

Catherine's reply

Many thanks for your testimonial Jenny, I am over the moon for you that you found your beautiful new home and I look forward to remaining in contact with you

Review from verified client

January, 2021

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Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

We were looking at buying our first home.

How has Catherine Collar helped you?

What didn't she do! She helped us from start to finish making sure all our needs were met, she broke things down clearly for us to understand. No rock was left unturned meaning we understood everything completely before proceeding.

Have you seen the outcome you were hoping for?

Yep, everything we wanted was found for us and explained to us.

What could they have done better?

Nothing, my advice would be to keep doing what you are doing as we could not fault you. We could not of done this without your help and you made being a first time buyer a lot less daunting. That we thank you for.

Catherine's reply

Hi Andy Many thanks for your lovely review, very happy to have been able to help you both to get onto the property ladder and purchase your first home together. I am looking forward to remaining in contact with you for your future mortgage and protection needs. Catherine

First impression from a user who is not yet a client

January, 2021

Overall

Please provide a brief comment about your experience with Catherine

Very thorough and professional

Catherine's reply

Many thanks for your review Jason, much appreciated. I look forward to keeping in contact regarding your plans, Catherine

Review from verified client

November, 2020

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Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

I was moving home and so needed some advice on the best mortgage for me, as well as advice and guidance on home and life insurance.

How has Catherine Collar helped you?

Catherine was extremely knowledgeable on the products and services available. Catherine has an excellent understanding of the housing market, stresses and strains of the moving process and what sort of things an individual will need and want. In addition to the knowledge Catherine's approach is excellent, honest, friendly, straightforward and compassionate when it all gets too much.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I honestly cannot think of anything.

Catherine's reply

Many thanks for your review Nicky, much appreciated and I was delighted advise you on your mortgage and protection requirements for your recent move, wishing you all the best and look forward to remaining in contact, Catherine.

Review from verified client

November, 2020

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Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Remortgage advice

How has Catherine Collar helped you?

Catherine sourced a new, cheaper deal that also allowed us to fix the term for the remainder of our mortgage.

Have you seen the outcome you were hoping for?

Yes

Catherine's reply

Many thanks for your review Liz, happy that I was able to help to secure your last mortgage deal.

Review from verified client

September, 2020

Overall

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Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

When I first met Catherine I had found a property that I loved and it was a case of finding a mortgage broker to ascertain if I would be able to get a mortgage for the amount I needed. I am a first time buyer and was planning to purchase using the shared ownership scheme.

How has Catherine Collar helped you?

Catherine has supported me throughout the purchase of my first home, there have been lots of ups and downs and Catherine has been completely open and honest with me throughout. She will give me a completely realistic viewpoint on a situation and recommend the best route to take next. I wasn't able to get my mortgage through Catherine this time (housing association rules!), however, when it comes to re-mortgaging in a couple of years time, I will not go to anyone else except Catherine, it would not even cross my mind. My protection policies and home insurance have been arranged through Catherine, I cannot express how grateful I am for the support that she has offered throughout this. House buying can be very tricky, but with Catherine's support, she has made the ride as smooth as it could have been under the circumstances. I have complete confidence in Catherine's recommendations.

Have you seen the outcome you were hoping for?

Yes and more!

What could they have done better?

Catherine simply could not have done anything better.

Review from verified client

September, 2020

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Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Re-mortgaing

How has Catherine Collar helped you?

providing a buy-to-let mortgage and insurance for us.

Have you seen the outcome you were hoping for?

Yes

Catherine's reply

Many thanks for your feedback, greatly appreciated and looking forward to keeping in contact with you for your mortgage and protection requirements, Catherine

Review from verified client

September, 2020

Overall

Advice

Value

Service

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

We were looking to get a mortgage to buy our first home together as a couple.

How has Catherine Collar helped you?

Catherine was incredible in helping us buy our first home together. It would have been such a daunting process but Catherine made it so simple and explained every little bit to us from putting the offer on the house to the day we moved in. Catherine helped us to sort out absolutely everything we needed for now and the future and covered things that we wouldn't have even considered at this point, but we are so grateful that they are sorted and in place for the future. She has always been on hand for every little question and her knowledge on the area is amazing! It was so helpful that Catherine had knowledge in the estate agent business too which was invaluable given this was our first home we were buying!

Have you seen the outcome you were hoping for?

Yes definitely. We got the house we loved and with the mortgage that we could comfortably afford which was a great deal that Catherine found for us. She just took care of it all for us which, with both of us having busy jobs, was so great to know that everything that we needed for the mortgage was being taken care of!

What could they have done better?

Honestly couldn’t fault the service we received from Catherine.

Catherine's reply

Thank you Sarah for your lovely review, very much appreciated. I look forward to keeping in touch with you and to looking after your mortgage and protection requirements through your mortgage lifetime. Many thanks, Catherine

Review from verified client

September, 2020

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Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

We spoke to Catherine about a mortgage

How has Catherine Collar helped you?

Catherine was very helpful and professional. She kept us constantly updated and took a real interest in the property we were buying. In very difficult times she gave us confidence that she could get us what we wanted.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

As far as we can tell, nothing. Very pleased.

Catherine's reply

Thank you very much for your review Jolian, very much appreciated. I wish you all the very best in your new home and look forward to hearing the news that you have successfully picked up the keys.

Review from verified client

September, 2020

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Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Catherine Collar helped you?

Catherine provided an amazing service which allowed us to purchase our first home. Throughout the process she ensured we understood each step and kept us up to date. When we needed assistance she was very responsive and effective. We would highly recommend Catherine’s services to anyone looking for a mortgage and/or protection insurance.

Have you seen the outcome you were hoping for?

Yes, Catherine allowed us to acquire our mortgage on our first house purchase.

What could they have done better?

Catherine went above and beyond, especially when we had some challenges with our solicitor and mortgage company. Keep up the great work!

Catherine's reply

Many thanks Jamie for your review and I am pleased that you have been happy with the service I offer. I look forward to remaining in contact with you regarding your future mortgage and protection needs, Catherine

Review from verified client

September, 2020

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Based in Essex

What were the circumstances that caused you to initially look for an adviser?

We were buying our first home and needed help with looking for a mortgage that was best suited to us.

How has Catherine Collar helped you?

We cannot thank Catherine enough for all her help and support to secure us with our first mortgage and step onto the property ladder. The time you spent explaining the process to us and drafting the mortgage application for us was greatly appreciated. Catherine was there every step of the way and was always so friendly and professional. The whole process was smooth and stress free. I would highly recommend Catherine to everyone who needs mortgage advice! Emma and Ryan

Have you seen the outcome you were hoping for?

Definitely, we have our first home and couldn’t be happier.

What could they have done better?

Absolutely nothing, Catherine couldn’t have done anymore to help us as she gave us all the help we needed!

Review from verified client

September, 2020

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Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

First time home purchase

How has Catherine Collar helped you?

Thoroughly recommend Collar Mortgage Services, professional, friendly and extremely efficient.  Made what is supposed to be one of the most stressful things you can do a walk in the park!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing Catherine was thorough and professional but friendly and easy to talk to from start to finish

Catherine's reply

Many thanks Joe, very much appreciated. I am pleased that you are happy with the service I provided you with and that you have been successful in your purchase. I look forward to keeping in contact with you for your future mortgage and protection requirements, Catherine

Review from verified client

September, 2020

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Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

First time house purchase

How has Catherine Collar helped you?

arranged our mortgage and insurance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No, Catherine was professional and thorough from start to finish.

Review from verified client

September, 2020

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Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

Buying a new house

How has Catherine Collar helped you?

What is the point in having a mortgage advisor? I was very reluctant to bother having a mortgage advisor, I’ve got good credit and can work the internet, I’m also married to someone that sold mortgages for over 10 years so what do you get for your money, turns out lots! We were fairly easy in terms of getting mortgage but our solicitors were dreadful and caused so many issues we were very close to being homeless over Christmas if not for Catherine’s intervention. If you do a mortgage online and things go wrong with builders or solicitors you have only a call centre to fall back on, with Catherine you have someone that really cares and will pull strings to make things happen in a way you could never do with a bank.

Have you seen the outcome you were hoping for?

Yes we got a good mortgage and have been in the house for 9 months now and are very happy

What could they have done better?

First time using a Financial advisor and everything was great

Catherine's reply

Many thanks for your testimonial, it was a pleasure to help you to buy your dream home and I look forward to remaining in contact with you and helping with your future mortgage requirements, Catherine

Review from verified client

September, 2020

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Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

We needed to remortgage and obtain an offset product at the end of the initial mortgage offer period.

How has Catherine Collar helped you?

Catherine did all of the research to find us a offer which fitted with our circumstances (I was self employed at the time and this presents difficulties in the sourcing of a mortgage offer). Catherine did all the work, and simply presented us with three options, which she then helped us choose the right product for us. I would highly recommend Catherine and we will certainly be using her services again should we need to move or remortgage. George Kelly

Have you seen the outcome you were hoping for?

Yes, we now have a mortgage that suits out needs.

What could they have done better?

I don’t think Catherine could have done any better for us.

Catherine's reply

Many thanks George, it was a pleasure to advise you with your mortgage requirements and it is good to know that you are happy to get in contact should you need further advice in this area. Catherine