Natalie Birch

What were the circumstances that caused you to initially look for an adviser?

Remortgage as current deal coming to an end.

How has Natalie Birch helped you?

Natalie is amazing in what was a bit of a "complex" case. Natalie put in many hours in finding me a solution.

Have you seen the outcome you were hoping for?

Yes absolutely ?

What could they have done better?

Nothing was amazing, and kept me informed of all progress.

What were the circumstances that caused you to initially look for an adviser?

High interest rate Wanted to combine my mortgage with a home owner loan

How has Natalie Birch helped you?

Natalie found us a new mortgage with less interest rate, we was able to combine the mortgage and loan and pay less a month.

Have you seen the outcome you were hoping for?

It has exceeded the outcome we was hoping for

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We wanted to consolidate our mortgages to one payment. Reduce intrest we paid and reduce payments.

How has Natalie Birch helped you?

By finding a provider that did exactly what we wanted.

Have you seen the outcome you were hoping for?

Yes. Definitely.

What could they have done better?

Nothing. She even came back with hard copies for us to sign as we didn't have access to a printer and we couldn't download the forms .

What were the circumstances that caused you to initially look for an adviser?

I was purchasing a new house

How has Natalie Birch helped you?

The whole team at Carol Smith Mortgage Adviser's were unbelievably kind, approachable, knowledgable and professional.

Have you seen the outcome you were hoping for?

I was able to get a mortgage for the desired amount with their support

What could they have done better?

Nothing, they were efficient and kind from start to finish.

What were the circumstances that caused you to initially look for an adviser?

First time mortgage followed by remortgage

How has Natalie Birch helped you?

Really helpful searching for remortgage deals

Have you seen the outcome you were hoping for?

Unfortunately due to mortgage rates increasing it wasn’t what either of us hoped but easiest option was to stay with current provider