Natalie Roberts

What were the circumstances that caused you to initially look for an adviser?

High interest rate Wanted to combine my mortgage with a home owner loan

How has Natalie Roberts helped you?

Natalie found us a new mortgage with less interest rate, we was able to combine the mortgage and loan and pay less a month.

Have you seen the outcome you were hoping for?

It has exceeded the outcome we was hoping for

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We wanted to consolidate our mortgages to one payment. Reduce intrest we paid and reduce payments.

How has Natalie Roberts helped you?

By finding a provider that did exactly what we wanted.

Have you seen the outcome you were hoping for?

Yes. Definitely.

What could they have done better?

Nothing. She even came back with hard copies for us to sign as we didn't have access to a printer and we couldn't download the forms .

What were the circumstances that caused you to initially look for an adviser?

I was purchasing a new house

How has Natalie Roberts helped you?

The whole team at Carol Smith Mortgage Adviser's were unbelievably kind, approachable, knowledgable and professional.

Have you seen the outcome you were hoping for?

I was able to get a mortgage for the desired amount with their support

What could they have done better?

Nothing, they were efficient and kind from start to finish.

What were the circumstances that caused you to initially look for an adviser?

First time mortgage followed by remortgage

How has Natalie Roberts helped you?

Really helpful searching for remortgage deals

Have you seen the outcome you were hoping for?

Unfortunately due to mortgage rates increasing it wasn’t what either of us hoped but easiest option was to stay with current provider

What were the circumstances that caused you to initially look for an adviser?

Initially, when we started looking at remortgaging our property, then subsequently in finding a mortgage for our new property.

How has Natalie Roberts helped you?

Natalie recommended the best available products to us and always offers sound advice on how best to proceed. She has always gone above and beyond to ensure we get the best possible service.

Have you seen the outcome you were hoping for?

Absolutely – we couldn’t be happier

What could they have done better?

Not a thing.