Reviewed for

Insurance and Protection ( 3 )

Mortgages ( 1 )

Pensions ( 48 )

Equity Release ( 1 )

Retirement income (annuities, drawdown) ( 21 )

Investments and Savings ( 37 )

Pension Transfers - Non Specialist ( 13 )

Inheritance Planning ( 7 )

Long Term Care ( 2 )

Pension Transfers - Specialist ( 5 )

Financial Planning ( 5 )

Financial Mentoring ( 2 )

Financial Coaching ( 1 )

Reviewers' assets

£500k+ ( 5 )

£200k - £500k ( 11 )

£100k - £200k ( 10 )

Up to £50k ( 6 )

£50k - 100k ( 7 )

Client reviews

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

I was looking for a reputable financial advisor to assist with the preparations for my retirement. As I wished to use a flexible drawdown arrangement I wanted someone who could advise me on the best options considering my personal situation and my desire to reduce any financial risk to my investments.

Have you seen the outcome you were hoping for?

Yes

How has Justin Wade helped you?

Justin has taken the time to fully understand my current financial circumstances, our financial commitments and the lifestyle myself and my husband wanted to achieve during our retirement.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Was not sure what options to take and what was the best direction to take.

Have you seen the outcome you were hoping for?

Yes, very much so.

How has Justin Wade helped you?

He helped me in deciding what to do in the short term and medium/long term in terms of my financial situation which meant I had to make some tough but necessary decisions.

What could they have done better?

Nothing, happy with the advice I received from Justin.

Review from verified client

December, 2023

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Takin early retirement

Have you seen the outcome you were hoping for?

Yes, all worked perfectly

How has Justin Wade helped you?

Gave sound financial advice on what to do with my pensions and helped me move my MPP out of the Bosch plan.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Midlothian

What were the circumstances that caused you to initially look for an adviser?

Significant increase in income and savings rate that necessitated us starting to invest.

How has Justin Wade helped you?

Helped us create a tax efficient and geographically distributed long term portfolio customised to our needs.

Have you seen the outcome you were hoping for?

Yes, Justin exceeded expectations.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

Justin was recommended by a long-standing financial advisor working on behalf of my employer. We engaged him at the point of retirement for both my wife and me to deal with multiple pension sources.

How has Justin Wade helped you?

Justin took the time to get to know us, assess our needs and priorities before providing a (to us) non-intuitive perspective on the options available. He has reviewed investment advice as global financial circumstances change.

Have you seen the outcome you were hoping for?

Global financial markets have impacted recent performance but Justin has given timely advice regarding investments, specific to our needs.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Retirement planning

How has Justin Wade helped you?

Provided pension planning advice and managed my pension pot transfer

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Had an App that showed the status of the transfer process/pension funds- but they have now done this :-)

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Oxfordshire

What were the circumstances that caused you to initially look for an adviser?

Pension advice

How has Justin Wade helped you?

Good advice. Kept in contact

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Only by winning the lottery

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Warwickshire

What were the circumstances that caused you to initially look for an adviser?

To retire and had Justin recommended by work colleagues

How has Justin Wade helped you?

Transfer of works pension to personal scheme and lots of advice and of choosing right pension provider and options available to me

Have you seen the outcome you were hoping for?

I’m n the most part yes but investment funds not regained since Liz Truss bombshell budget

What could they have done better?

Nothing I am very happy with Justin and Regis Bentley

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I was initially looking for Financial advise around my pension and the pros and cons of an initial drawdown pre retirement.

How has Justin Wade helped you?

Justin invested his his time in understanding our circumstances and what we hoping to achieve long term. He offered some great initial advice on my pension, including a recommendation on moving to a different fund within the existing plan to reduce the risk around market volatility whilst we worked through the longer term plan, as well as offering advice on how we managed our day to day finances which was put into great effect. Following further in depth discussions around pension investment options, factoring in my attitude to risk and future desired plans, further changes were made to my pension investments. At all times Justin made sure I was fully informed and fully understood the options prior to any decisions being made.

Have you seen the outcome you were hoping for?

Yes, very happy with the outcomes.

What could they have done better?

Nothing.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Swansea

What were the circumstances that caused you to initially look for an adviser?

Early retirement planning.

How has Justin Wade helped you?

Our portfolio was put together from various streams of income. It was important for us to have the right advice regarding the pension side of things. In fact Justin gave us some advice to consolidate the pension with another provider which in fact secured our pension fund just before the Ukraine war / market chaos.

Have you seen the outcome you were hoping for?

Of course anybody who has retired in the last two years is probably not able to say that their investments are yielding what they might have hoped for. However we have a balanced portfolio which limits the impact in these difficult times and we have Justin to thank for the very good financial advice. We realise that we are invested for the long term and I’m sure when the markets return we will be well placed with the funds we have chosen.

What could they have done better?

Nothing comes to mind. The process of financial advice has been done very well with a combination of face to face followed up with the new RB App and of course web site.

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Wiltshire

What were the circumstances that caused you to initially look for an adviser?

We were coming up to retirement and the financial advisor we were consulting retired. Also Justin had advised a number of people in the business I worked in, at all levels, and I received good feedback.

How has Justin Wade helped you?

I have found Justin to be open and knowledgeable, as well as being helpful and supportive in and around the prime area of consultation, our pensions. Most impressive for me is his commitment to ensure there is a good understanding of the decisions being made and their outcomes.

Have you seen the outcome you were hoping for?

We are still mid process, but we are more than satisfied with the actions taken so far and confidently expect the same for the actions in hand.

What could they have done better?

We are fully satisfied with Justin’s support.

Review from verified client

February, 2023

Overall

Advice

Service

Value

Based in East Sussex

What were the circumstances that caused you to initially look for an adviser?

Review of my pension arrangements

How has Justin Wade helped you?

Advised and managed the process

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Justin was recommended by a long standing, and trusted source, to advise on wealth management

How has Justin Wade helped you?

By being available, and always helpful, even though it may not have been to his advantage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No improvement needed

Review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I planned to leave (very) long term employer in 2021, with a view to (early) retirement. So I needed advice on the financial implications and how that fits into pension planning in the UK, where a lot depends on financial markets and on an understanding of your personal options.

How has Justin Wade helped you?

He helped to confirm and enhance my knowledge of Defined Contribution / (a future) Defined Benefit pension scheme and their impacts on my individual circumstances. He assisted in the transfer of my pension fund from the supplier of my former employer, and the pitfalls which can ensue. He has always been very clear on fees involved - either for his company or for other involved parties - and the general risks involved in the financial world - eg investment can go down as well as up!

Have you seen the outcome you were hoping for?

Not quite yet, there were warnings about the current fundholder's reluctance to actually part with funds (my words not Justin's!) but I'm confident that in a couple of weeks the situation will be clear. The advice and guidance has been present all along.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Leicestershire

What were the circumstances that caused you to initially look for an adviser?

Pension planning

How has Justin Wade helped you?

He took control and sorted out my pensions moving pots into different providers as circumstances changed , investments built well overtime

Have you seen the outcome you were hoping for?

Yes my pot has grown in some very difficult trading times under Justin’s stewardship

What could they have done better?

I don’t believe he could have.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

My previous adviser retired and Justin was recommended by a mutual acquaintance

How has Justin Wade helped you?

Justin did a very thorough review of our investments, most of which were made in 2002 and made positive recommendations re tax efficiency and avoidance of future large tax bills. In the foreseeable future we will probably need to draw income from our investments and we are confident that our money is easily accessible. Justin made sure that we understood what we were doing and the likely outcome.

Have you seen the outcome you were hoping for?

Too early to say, but at present things are proceeding according to plan.

What could they have done better?

Possibly look at other investment opportumitio Justin appears to have some favourite plans which suit our needs, other people might require different schemes.

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

We had to sort out a complex investment portfolio that had been previously managed poorly by a different organisation

How has Justin Wade helped you?

Justin mapped out the situation so we could understand where the gains and losses fell and facilitated negotiations with the funds that we were attempting to redeem investments from.

Have you seen the outcome you were hoping for?

yes - there is more work ahead but so far we have managed to redeem a significant portion of the fund available

What could they have done better?

nothing much - Justin's team has been a pleasure to deal with - always available and responsive

Review from verified client

December, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

My finances had become a total mess; overwhelmingly so. I admitted I needed help from a financial advisor but didn’t know where to start. On the basis of reviews I selected four companies and had meetings with all. Regis Bentley stood out from the very beginning as having an incredible balance of expertise and personality. I’ve been a client with them for just over a year and I know I made the right decision.

How has Justin Wade helped you?

They have not only transformed my finances but offered me help and support ‘above and beyond’.

Have you seen the outcome you were hoping for?

More than I'd hoped for. I no longer worry about managing my finances because I trust that an expert is guiding me through the decision making process, explaining things on a level that I can understand and helping me achieve good returns on my investments whilst managing risk.

What could they have done better?

Nothing.

First impression from a user who is not yet a client

June, 2021

Overall

Please provide a brief comment about your experience with Justin

Really open and good chat with Justin, great at explaining the concepts and also out of the box thinker when dealing with unqiue circumstances.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Receipt of a large bequest .

How has Justin Wade helped you?

Providing the advice that we needed, fully understanding what our needs are, not forcing us into any "pet" solutions yet challenging our preconceptions, and implementing his advice. Being fully aware in January 2020 of the emerging challenges from Covid 19.

Have you seen the outcome you were hoping for?

Yes but we have only been clients for just over a year.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Buckinghamshire

What were the circumstances that caused you to initially look for an adviser?

I contacted Justin, via a recommendation with regard to my company pension. I have some Ideas on finance but needed guidance and planning to control my finances over the coming years.

How has Justin Wade helped you?

He sat down with me and we talked about how I looked at the future and my idea's of what I wanted to do with my pension sum. After the talk he came up with idea's and figures which together we moulded into in to a design plan that he and myself agreed to action.

Have you seen the outcome you were hoping for?

Justin, has kept in touch and answered any questions I have asked of him. I feel we have become friends. I would also thank Lisa, who works with Justin who has always helped and come back to me if I have a question and Justin is busy at that time. So always a quick response back to me.

What could they have done better?

I had general advice from our Company Financial Adviser but Justin, dealt with me on a one to one. He was upfront on the costs of using his services straight away. I did come in contact with a couple of other Financial Advisors. Lots of sales pitch and the last thing they hit you with was their costs, which knocked you of your seat. So I would say be looking after you and not themselves is my idea of a good Financial Advisor.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Trying to organise my future, especially for after I retire.

How has Justin Wade helped you?

Making the whole process simple and understandable for a non expert like myself

Have you seen the outcome you were hoping for?

Up to a degree, yes

What could they have done better?

There is nothing else I would had expect differently

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

originally justin was part of the team managing my company group scheme, including SIPPs , latterly just a personal advisor.

How has Justin Wade helped you?

Sound advise at a pivotal moment for me, on my range of options, for an early retirement, ongoing support both in the years leading to this point and since.

Have you seen the outcome you were hoping for?

absolutely

What could they have done better?

nothing occurs

Review from verified client

August, 2020

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I am a well-earning, young professional looking to make my money work for me and looking to effectively plan my financial future. I contacted Justin in order to conduct a complete review of my existing assets/investments and for advice regarding the best vehicles to invest in.

How has Justin Wade helped you?

Justin completed a hugely detailed personal report for me, taking into account my attitude for risk, age, priorities etc. and also recommended an excellent provider for regular (monthly) investing.

Have you seen the outcome you were hoping for?

Yes - Justin has gone above and beyond to help me and has always offered an excellent service.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Desire to consolidate multiple pension schemes, understand the extent of my existing pension fund so that I can amend funding as required.

How has Justin Wade helped you?

Justin took on the hard work of contacting multiple providers and explaining my pension provision and any options and in simple terms.

Have you seen the outcome you were hoping for?

Absolutely. I have confidence in the advice Justin has provided and am much more assured about my pension arrangements.

What could they have done better?

I really can't think of anything that could have been done better.

Review from verified client

December, 2019

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I had a few pensions I wanted to bring under one portfolio. Plus 2 final salary pensions that I wanted to see what the options with them

How has Justin Wade helped you?

Justin explained the pros and cons for each of my pensions and was able to point me to someone who could investigate my final salary pension. It was clear that one of these final salary pension was better off somewhere else, which Justin helped me with.

Have you seen the outcome you were hoping for?

Yes. I now have more flexibility in accessing and using my pension pots.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Retirement of previous Financial Advisor with recommendation of Justin Wade. Investment to move from off shore account to U.K.

How has Justin Wade helped you?

Justin listened attentively to our needs and offered a range of possibilities, giving detailed information about a range of investment accounts. All options were fully explained so we were able to proceed and set up a new investment strategy which provided financial security and an effective way of sustaining growth and addressing tax liabilities.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Justin has always been available to answer any questions and has set up a Portal so that we can have access to view our investments online. He has given generously of his time and has given us confidence that choosing him was the right decision. We have no reason to believe that he could have done better.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Moving a number of old pensions into one manageable pot

How has Justin Wade helped you?

Fully explained all options and managed the transfer.

Have you seen the outcome you were hoping for?

yes

What could they have done better?

Everything was done professionally, speedily and fully explained. Various options were offered.

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

I was very keen to see how my finances were performing Mr Wade was recommended to me

How has Justin Wade helped you?

He gave lots of helpful advise about how pensions work and how mine was performing He professional approach gave me the confidence to take on his advise

Have you seen the outcome you were hoping for?

Yes I have

What could they have done better?

I found mr wades advise first class and would have no Hesitation in recommending his service to friends and family From our first meeting to last I couldn’t fault this professional approach I couldn’t find a fault with his service that he offered to me

First impression from a user who is not yet a client

December, 2018

Overall

Please provide a brief comment about your experience with Justin

Great advice, answered all my questions. I have made decision moving foward. I will contact Justin IF i decide to move forwrd

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

I was being made redundant and I needed a financial advisor to guide me through the financial path without falling into the pot holes

How has Justin Wade helped you?

Justin Wade came to the company I was leaving and described the avenues open to me without pushing his services but giving me the options of what to do next. I was very impressed with his advice and consequently signed up to his company.

Have you seen the outcome you were hoping for?

Yes. I am very pleased with the advice, service and friendliness of the company. Above all the financial security offered by dealing with a professional advisor.

What could they have done better?

My portfolio is reviewed annually and advice given on my current situation and looking forward. Quarterly updates to ensure I am aware of current situations.

First impression from a user who is not yet a client

November, 2018

Overall

Please provide a brief comment about your experience with Justin

He came to my home and went through the options I had in my situation for my pension.He explained in outline charges,terms and conditions.I am to receive an email with my options written down including the option of doing nothing just leaving things as they are which was seen as a good thing. In short satisfied and likely to use his advice in the future.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I had recently been given some inheritance money and wanted to know the best method of investment that suited my needs whilst providing the best return possible.

How has Justin Wade helped you?

Justin had a lengthy conversation with me to establish exactly what it was I wanted from my investment. He then advised me on what he thought would be the best option for me in huge detail, explaining both benefits and drawbacks so I could make a fully informed decision on what to do. Going through psychometrics to determine how much risk I was prepared to take with my investment, demonstrating viable options and exactly what they would mean for my situation and finally coming to a decision, I couldn't have asked for better guidance.

Have you seen the outcome you were hoping for?

Not only have I ended up with the best possible investment for my needs in terms of time and return, I also feel continually supported through after care, with frequent letters and correspondence keep me updated with how my investment is doing.

What could they have done better?

In my situation I dont feel there was anything that could have been done better, as I'm very happy with the service recieved and the subsequent outcome.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Having recently retired I needed advice on the consolidation of my pensions, as I had already decided that taking an annuity was not an option for me I also required advice on where best to invest the available funds.

How has Justin Wade helped you?

I'd had preliminary meetings with a few IFAs before meeting with Justin, so when my wife and I met him we were immediately put at ease by his relaxed and friendly manner. His presentation was informative and presented in a way that we could both understand (my wife was paticularly impressed with the PowerPoint presentation), though grasping some of the fund concepts proved challenging at first, however, Justin sought to present the facts in a manner that was more easily understood rather than wrapping them up in finacial jargon. A financial plan was provided for us to peruse and agree on even before we had agreed to take on Justin as our financial advisor, which showed a level of commitment not previously seen.

Have you seen the outcome you were hoping for?

It's far too early to say (only invested for six months) and the current political (Brexit) situation does not help together with the usual Stock Market ups and downs. These were not short term investments so I'm hoping that once everything settles down that a clearer picture will emerge.

What could they have done better?

Not sure that he could have done anything better.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I had concerns about my pensions & the expected growth. I was also looking for advice on maximising the income on my savings

How has Justin Wade helped you?

Justin carried out a complete review of our finances, he then proposed a number of changes to make the most of our savings and pensions, this has given us a great deal of comfort in our future retirement income.

Have you seen the outcome you were hoping for?

Whilst it is still 'early days' the plans are all tracking as expected, indeed are ahead of the expected growth

What could they have done better?

At the moment I can not think of anything which he could have improved on.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Dorset

What were the circumstances that caused you to initially look for an adviser?

We were not confident in our financial adviser who never came to see us and we were passed around to other advisers within the company.

How has Justin Wade helped you?

He did a complete review of our finances and proposed a number of changes to make the most of our savings and pensions, taking into account our ages and our approach to risk.

Have you seen the outcome you were hoping for?

Yes. In recent years the markets have been difficult but Justin has always been quick to respond with advice and recommendations.

What could they have done better?

We cannot fault Justin's service. We have regular meetings to discuss our financial situation which has seen major changes in recent years.

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Herefordshire

What were the circumstances that caused you to initially look for an adviser?

Wasn’t happy with my old pension provider

How has Justin Wade helped you?

Introduced me to different products options

Have you seen the outcome you were hoping for?

Happy overall

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

Qurops.

How has Justin Wade helped you?

By giving unbiased knowledgeable advice and explaining options.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing I can think of

Review from verified client

November, 2018

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

We had a very bad experience with a previous Financial Adviser which lead us to search for someone who had received extremely good reviews.

How has Justin Wade helped you?

We were a little sceptical about meeting with another Financial Adviser, due to past experiences, but Justin alleviated all our fear and apprehension at our first meeting. It was extremely clear from the offset that Justin's main objective was to ensure that he understood exactly what we expected from our investments both now and in the future. He explained everything in easy terms which made it a lot easier for us to understand. It is also important to say that Justin took the time to get to know us both and to put us at ease.

Have you seen the outcome you were hoping for?

Justin has undertaken a lot of work for us, a lot of which was at his own expense. We have received cash flow projections on our pending early retirement which we have discussed in length with him on more than one occasion. He is always happy to come round and discuss things with us and we look forward to seeing him. In this day and age it is hard to find someone who is passionate about what they do and how they do it. We are extremely grateful for all Justin's help and advice. As for the charges, this is what we expected to pay and are totally happy with. We have paid an awful lot more in the past and have certainly not received the level of service that we receive now.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

For up to the minute and unbiased advice from someone reliably more informed than we were.

How has Justin Wade helped you?

By providing the above.

Have you seen the outcome you were hoping for?

Yes.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

to put all my pensions into one pot.

How has Justin Wade helped you?

he gave the advise I was looking for and arranged all the work to put my pension plan in placve.

Have you seen the outcome you were hoping for?

so far yes.

What could they have done better?

no all the advise was spot on.

Review from verified client

October, 2018

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Taking retirement and wanted to consolidate pensions to gain the best return and also fully realise the potential growth of my savings.

How has Justin Wade helped you?

Justin researched the multiple pensions I had and worked closely and clearly with me on the best way to consolidate and grow the pension based on my ascertained level of risk. He also advised and executed on moving my ISA's to a Savings option with a higher potential return.

Have you seen the outcome you were hoping for?

Yes. Everything was executed in the way that Justin explained.

What could they have done better?

Nothing much extra that Justin could have done. In my case it was more down to me asking the right questions and hearing Justin's expertise in the areas discussed

First impression from a user who is not yet a client

June, 2018

Overall

Please provide a brief comment about your experience with Justin

Justin provided us with an interesting and stimulating interview. He is clearly very intelligent and capable of innovative thinking. He would be a very good adviser for us if we decide to go ahead with our project.

Review from verified client

December, 2017

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I had a plethora of pensions that had started up and then finished or were frozen from various employers throughout my working life these were consolidated by A previous advisor and Justin has looked after me since.

How has Justin Wade helped you?

He has managed my portfolio well since the previous advisor by coming to my place of employment and advising me and clearing up a few things I didn’t understand.

Have you seen the outcome you were hoping for?

My portfolio has grown so yes the outcome is what I was hoping for.

What could they have done better?

I am happy with Justin’s efforts so far he has been proactive it contacting me for meetings a couple of times and I hope to be doing more business next year and hope this will continue or increase if required

First impression from a user who is not yet a client

November, 2017

Overall

Please provide a brief comment about your experience with Justin

Friendly, easy to talk to, took time to understand my needs. Very informative about the financial side of things but equally reflective about my short and long term goals. Gave useful tips too. I will certainly be calling on Justin in the future.

Review from verified client

October, 2017

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

As I’ve been recently widowed and had already taken early retirement, I needed to know if the funds I had would generate an income without having to return to work.

How has Justin Wade helped you?

Our first meeting was mainly spent with Justin getting to know me and my expectations, once this was established he put forward a proposal which he explained in detail to ensure I understood completely. This was followed by more meetings to run through the details and explain any possible risks involved.

Have you seen the outcome you were hoping for?

Yes, I couldn’t be happier with the outcome, I’ve just received my first monthly deposit which has now given me the option to remain retired if I choose to.

What could they have done better?

I couldn’t have wished for a better person to handle my affairs, my situation left me feeling very vulnerable but Justin was very patient and took each step at my pace.

Justin's reply

Thanks Kim for the feedback. You contacted me through the VouchedFor service requesting help to ensure that you could fully understand the implications of taking early retirement. You had a lump sum available for investment and you asked me to research a solution that could provide you with a regular monthly income to maintain your standard of living. We took you through a lifetime cash flow analysis to ensure that the impact of your fixed and variable expenditure was fully considered and this report will be used in our review meetings to ensure we keep everything on track. I am pleased that we were able to help you at a very difficult time and provide you with the knowledge and understanding that your financial affairs are very much up together for now and into the future.

Review from verified client

September, 2017

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Initially I was looking to consolidate several pensions into a new product.

How has Justin Wade helped you?

Justin took the time to get to know me and my financial situation. Justin provided clear and concise advice on the different products available in the market that suited my requirements.

Have you seen the outcome you were hoping for?

Absolutely, my pensions are now consolidated into one product and growing well. I have also taken out an investment product, I am particularly grateful for the assistance provided on the investment solution as this was not an area I was originally looking into and it is providing me with very good returns.

What could they have done better?

I do not have any suggestions as all my requirements were met and exceeded.

Justin's reply

Thank you Kina for taking the time to write a review. You had a number of financial planning objectives we managed to help you with. You acquired a number of pension plans from previous employments and we worked together to help you understand the advantages and disadvantages of consolidating your arrangements. We ultimately managed to find a solution that would reduce the overall running cost and greater flexibility to draw your benefits when you reach retirement age. As part of our "full financial planning" process, we also identified the need for critical illness cover and also to move some of your savings from cash to achieve higher long term returns. You considered the recommendations and opted to take up the advice.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

To manage and consolidate various private pension pots.

How has Justin Wade helped you?

As a 50+ couple with several frozen company and private pensions and no idea of their performance or how to manage them effectively, Justin was able to explain, in clear lay-mans terms, the pension process, inform us of all options available, and provide the best package to suit our needs. Not only is he very knowledgeable but also very personable and we feel very confident that our retirment plans are in good hands.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

nothing I can think of

Justin's reply

Thanks Gill. You were referred to me by your husband because you did not feel in control of your retirement plans. We reviewed your existing pension arrangements and helped you understand the need to focus on saving more toward your retirement. Your pensions had not performed particularly well over the long term, so a switch was recommended to a provider with a long term track record of consistent returns. We have agreed to meet again to create a financial plan that will provide greater clarity over how your retirement goals are likely to shape up.

Review from verified client

August, 2017

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

to manage my private pension funds.

How has Justin Wade helped you?

advising the best options for the above and future investments.

Have you seen the outcome you were hoping for?

yes.

What could they have done better?

not in my opinion

Justin's reply

Thanks for the review Chris. We have recently reviewed the underlying investment in your pension and established that your current fund no longer matches your objectives. As a result, we have researched an alternative solution that reflects your current needs.

Review from verified client

May, 2017

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

At the point of retiring I have several small pensions which I wanted to consolidate into one pot. I also had some 'safe' saving 's pots which I also wanted consolidating so that we may possibly earn more interest without too much risk.

How has Justin Wade helped you?

He explained all options available to me both regarding my pensions and savings. After several meetings with me, together with careful explanations as finances is not an area which I am really familiar and confident with, he has arranged one single pension plan that amalgamated my small pension pots, making the whole business much simpler and clearer. I have also taken his advice regarding my savings and have moved those to a scheme which will provide a better return.

Have you seen the outcome you were hoping for?

It's still early days and Justin will return to tie up loose ends in the near future. However, I feel content in the knowledge that everything is now in place for when I actually retire.

What could they have done better?

I really can't think of anything more Justin could have provided. I would just like to mention that I felt completely comfortable and confident with him. Not only is he very professional and knowledgeable, Justin is very personable, prepared to take as much time as necessary to explain products and is always available if a question or problem arises. I would have no hesitation in recommending him to friends and family.

Justin's reply

Thanks Jane. We completed a detailed review of your financial affairs we managed to simplify your arrangements to ensure that you could take retirement and draw your pension benefits in the most tax efficient way. We do still need to get together to complete the cash flow model and I will be in touch shortly to make sure that we get a date in the diary.

First impression from a user who is not yet a client

March, 2017

Overall

Please provide a brief comment about your experience with Justin

Very professional and a perfect brief introduction to what will be a new area for me

Review from verified client

February, 2017

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

I was in private pension scheme and was looking at retirement planning and the best way to get early retirement and making sure my wife would be looked after should I die.

How has Justin Wade helped you?

Justin was excellent he pointed me in the right direction and made me financially sound for the future not pushy and he knows his stuff and a really nice bloke he went through pros and cons and explained everything in simple terms.

Have you seen the outcome you were hoping for?

Yes I can relax now knowing my future finances are sorted out.

What could they have done better?

No not really there were issues were my investments were but he sorted them out

Review from verified client

January, 2017

Overall

Advice

Service

Value

Based in Berkshire

What were the circumstances that caused you to initially look for an adviser?

Having been fortunate enough to receive an inheritance I needed guidance around how to get the best return from it as the banks were paying almost nothing at all,.

How has Justin Wade helped you?

He took his time to look at the best options for me and made a recommendation that suited my circumstances.

Have you seen the outcome you were hoping for?

Yes, I invested in something which is tax efficient and has some guarantees that make me feel comfortable as it is my first time investing a larger sum as this. Justin was very thorough and efficient and let me take my time to decide without pressure.

What could they have done better?

Nothing, I was very pleased with the advice received.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

My wife and I had not utilised the services of a Financial Adviser for over 3 years, for various reasons, and felt that following Brexit and the drop in interest rates we needed a complete review of our finances by a qualified expert.

How has Justin Wade helped you?

We attended three meetings with Justin which lasted in excess of seven hours in total and during which he carried out a full review of our finances. He advised us to withdraw from risky investments, not to worry about losing interest or eating into our capital in the short-term and make the most of the time we have together. Our son-in-law,y who was present at all the meetings, fully supported him.

Have you seen the outcome you were hoping for?

We are gradually withdrawing from our risky investments & fully intend to change our way of life.

What could they have done better?

Justin could not have been more helpful or constructive and considering he spent so much time with us and gave us the benefit of his expertise free of charge we recommend him to any of our friends without hesitation.

Justin's reply

Your finances have become overly complicated and hampered further by legacy investments that do not match your current attitude to risk. Significant investment losses following recommendations from another adviser have also caused you some stress to say the least and it will take further time and effort to put you in a better position. On a personal level, we have a lot in common, so I was pleased that we could take time out during the meetings to discuss our mutual interests. I am pleased that you are going to adopt the financial changes discussed and I am 100% confident that they will make a big difference to you both.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Co-incidence. Justin operates from an office within the Building where I work. I casually mentioned planning a new saving or investment in order to mitigate my tax liability , the conversation led to a more formal chat.

How has Justin Wade helped you?

I discussed my financial situation, he listened to my concerns and gave helpful and clear advice and guidance.

Have you seen the outcome you were hoping for?

Yes I have been able to set up a NISA.

What could they have done better?

In simple terms I am entirely happy with Justin's advice. He provided what I wanted.

Justin's reply

Our informal conversation developed from strategies to reduce your tax bill onto how we could build up a pot to boost your income in retirement. Following on from our fact-finding process, we established that you required a tax efficient savings plan with instant access. You also wanted to make additional contributions without reference to your adviser for sums as little as £10.00. We researched the market and determined that only one provider could meet your requirements. I appreciate the time you have taken to provide a review and I look forward to working on your behalf for many years to come.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

Urgent need to restructure pension arrangements to be able to access funds.

How has Justin Wade helped you?

Advice was spot on and completely honest, after listening to my circumstances and what I had to achieve Justin was very careful and meticulous in pointing out all the downsides to what I had to do. I am fairly financially aware but it was refreshing to hear him explaining everything clearly and to know he was acting in my interests and going "the extra mile" to get the best possible out of what could have been a fairly dire set of circumstances.

Have you seen the outcome you were hoping for?

Undoubtedly. Justin's recommendations have been spot-on both in terms of investment vehicle and timing. The benefits of all switches made have very quickly outweighed the administrative costs involved and he is exceeding target fund performance for my pension.

What could they have done better?

Quite honestly, nothing. Can't fault him on anything.

Justin's reply

I appreciate the time taken to provide a review Trevor. You approached me because you required access to your pension fund prior to your normal retirement date. It became clear from our first meeting that your choices to maintain your standard of living were limited. We exhausted all possible options before releasing some of your pension pot. The funds accessed allowed you to bridge the gap and I am pleased that you are working once again removing the need to access further funds. The remaining pension pot has performed well (reflecting current market conditions) and is invested in line with your attitude to risk.

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

Moved abroad and needed help and advice with a personal pension fund.

How has Justin Wade helped you?

Advice with and investment of our personal pension fund.

Have you seen the outcome you were hoping for?

Yes. Considering the financial climate at the time and now, Justin's advice and decisions have been very sound.

What could they have done better?

Nothing that I can think of!

Review from verified client

December, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Initially looking for pension and retirement advice.

How has Justin Wade helped you?

Justin fully understood my position and he advised on several financial packages that would benefit me and my family.

Have you seen the outcome you were hoping for?

The recommendations I received have proven to be very rewarding and the additional savings advise have proven to be very rewarding.

What could they have done better?

Currently all the advice I have been given has proven to be very beneficial and therefore currently I am very satisfied with the advice I have been given.

Review from verified client

November, 2016

Overall

Advice

Service

Value

Based in Sussex

What were the circumstances that caused you to initially look for an adviser?

I was managing my mother's financial affairs and I needed professional help.

How has Justin Wade helped you?

Justin took a thoughtful approach to understand my mother's requirements, and to tailor his advice closely to her requirements.

Have you seen the outcome you were hoping for?

I am more than happy with the advice we were given, and the products recommended were well suited to our needs.

Justin's reply

Thanks David. We invested capital to achieve higher rates of return compared to cash and succeeded in achieving this objective. The products recommendations took account of the ongoing flexibility needed for the future and I appreciate your input and feedback to help shape the correct solutions for your mothers needs.

Review from verified client

July, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Reviewing my mother's finances, and adjusting accordingly since going into a care home.

How has Justin Wade helped you?

Justin has been of great help dealing with my mother's finances, since the change in her circumstances. She has always been careful with her money, and upon reaching a situation where care home fees had to be accounted for, Justin has been excellent. He has a good rapport with my mother and explains his ideas in a way that she can understand. He has also been a good support to me, and always replies to any queries or concerns that I may have, very quickly. Both my mother and I feel very happy with Justins advice and approach.

Have you seen the outcome you were hoping for?

We are almost at the final outcome completion, and Justin has kept me informed along each step of the way. I'm confident that we will have a successful outcome.

What could they have done better?

I have nothing to add here, as I'm very happy with all aspects of Justin's work.

Justin's reply

Thank you for the review Beverley. Its always a pleasure to spend time with you both and I am grateful to have you as valued clients. Prior to my involvement it was unclear how long the current arrangements would continue to meet the cost of the care. We now have a much better understanding for the provisions required and have adjusted the investments accordingly.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

I needed specialist advice.

How has Justin Wade helped you?

Follow up from the question above.

Have you seen the outcome you were hoping for?

Yes, so far but of course this is onging.

What could they have done better?

Maybe more colour charts which are usually most helpful for people like myself who cannot absorb a mass of figures.

Justin's reply

Thanks Lois. Sometimes detailed figures are unavoidable unfortunately. That said, we are always working to improve how we deliver advice to clients and your feedback is greatly appreciated. The most recent recommendations you have accepted will over time "legally" mitigate inheritance tax. In addition, we have taken steps to ensure that you are making best use of your personal tax allowances.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Dissatisfaction with previous IFA which led to a change of firm and eventual introduction to Justin Wade.

How has Justin Wade helped you?

Reorganisation of investment portfolio and advice on investment and tax planning.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Reports were not prepared after early meetings but are now issued promptly.

Justin's reply

Your previous arrangements were unnecessarily complicated and a number of your financial planning needs had not been identified and considered. I am pleased that we not only provided the outcomes you were looking for, but we also managed to mitigate large amounts of tax and reduced the costs of your arrangements overall. Thank you for taking the time to provide a review and as always I look forward to our next meeting.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I had three investments in my portfolio that were to say the least going nowhere and in serious trouble. Information from fund managers was none existent.

How has Justin Wade helped you?

After analyseing my portfolio in detail arranged meetings with fund managers were there were serious concerns and getting results.

Have you seen the outcome you were hoping for?

Yes one fund has made offer of original investment plus a persentage from start of investment and two other investments are in final discussion.

What could they have done better?

No I do not think Justin Wade could have not done anything better the fact that there were no discussions at all with my investment fund mangers for several years and to get a result was truly amazing.

Justin's reply

Thank you for the feedback Alan. Legacy investments are often enormously challenging to unravel, so I am pleased that we have had a huge win this year. Dealing with the remaining investments will take time to reach a full and final conclusion and you have my commitment to achieving this goal.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

As a company we needed a pension scheme for our employees, Justin then reviewed my private pension.

How has Justin Wade helped you?

Justin held an initial meeting, went away and reviewed my present scheme, he then returned with a plan and solution to meet my needs going forward.

Have you seen the outcome you were hoping for?

It's very early days but looking at the packageon offer I'm sure we will end up with the desired results.

What could they have done better?

N/A

Justin's reply

I am pleased that you had the foresight to contact us to establish a scheme to meet the Workplace Pension requirements well in advance of the required staging date. Your employees were positively engaged in the process and we achieved a take up rate of 100%. The scheme set up goes beyond the minimum threshold requirements and provides your valued employees with many benefits beyond the default NEST option. Thank you for your support and input throughout the process and for taking the time to provide a review.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

I needed to move my old pension scheme to a more flexible one , and have more control over it .

How has Justin Wade helped you?

He put me on the correct path I needed to invest my pension correctly .

Have you seen the outcome you were hoping for?

Yes but it is early days and my investments have only just started working in the direction I would hope for .

What could they have done better?

Nothing Justin explained everything in great detail and made it very easy to understand .

Justin's reply

Correct Tony. Its early days, but already we have seen the new approach pay dividends. We will be launching our new on-line portal this month to give you even more control. I will be in touch to set this up for you in due course.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Review of our pensions.

How has Justin Wade helped you?

Looked at our existing package and worked out the best way forward - simple explanation.

Have you seen the outcome you were hoping for?

Yes I think we are happy we have set up a sensible program going forward.

What could they have done better?

No all seemed well explained to someone who really does not understand pensions etc

Justin's reply

Appreciate the review John. Your current pension provider was very expensive, so it was good to reduce the impact of charges overall.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I was not having any joy getting a response from my current adviser regarding transferring a company pension.

How has Justin Wade helped you?

He advised me of the best way to move forward with merging my two pension schemes. He took onboard my requirements and advised how best to meet them.

Have you seen the outcome you were hoping for?

It is too early to comment.

What could they have done better?

It is too early to comment.

Justin's reply

Thank you for the feedback Tracy. Our client portal launches later in the month, so you will be able to obtain daily valuations on-line as per your requirements.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

I want to ensure that my family and I are can fully maximise the financial opportunities that are available to us and that in the event of me potentially suffering an untimely death then my family will be well provided for and that any tax liabilities will be mitigated.

How has Justin Wade helped you?

He gave robust and innovative advice that is helping me achieve these current and future goals.

Have you seen the outcome you were hoping for?

It is hard to answer that as there is a fair period of time before I retire and I hope not to suffer an untimely death! However so far things are going to plan.

What could they have done better?

I am quite happy with what Justin has done to date.

Justin's reply

Thank you for the review David. I was pleased to be of assistance at a difficult time for you and your family.

Review from verified client

June, 2016

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I manage my mums estate as her LPA as she is now living in care and in addition I am trustee of the grandchildren’s trust fund that she set up. Both have considerable funds which I require advise with to ensure long term costs and goals can be achieved.

How has Justin Wade helped you?

Justin has provided risk based advise on selecting investment vehicles that suit both the estate and CTF needs. Some of the existing legacy investments were not suitable for our longer term goals to which end Justin has been instrumental in unwinding and providing suitable solutions for the future. His advice has been clear and honest, he is approachable and happy to invest the required time researching products and spending time explaining the mechanics.

Have you seen the outcome you were hoping for?

As most of Justin’s advice has resulted in new investments the long term yield is not yet visible, however the choices he advised are with companies with proven track records and we have a good risk spread so I am confident goals will be achieved. In the shorter term Justin has provided clarity on legacy investments providing a clear picture on holdings and the future strategy so yes I am happy with the outcome to date.

What could they have done better?

Whilst I appreciate the benefit of constructive criticism I cannot think of any at this point. Justin conducts himself in a professional manor and his advice is solid and well founded. He is easy to get on with and clear with his, I would recommend his services.

Justin's reply

Thank you for the kind words Gordon. I am pleased that we have simplified an overly complicated situation.

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in Kent

What were the circumstances that caused you to initially look for an adviser?

We needed help and advice regarding our pensions and savings.

How has Justin Wade helped you?

Justin helped provide all the information, help and advice regarding the above matters.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

It was an never a problem for Justin to meet up on various occasions to go through all the avenues regarding savings and pensions and to explain it thoroughly until we were happy with every detail.

Justin's reply

Thanks for the review Siobhain. We both invested a lot of time to ensure your arrangements were changed to meet your current needs. I was pleased that the final solution proposed was accepted and we moved forward. We were able to improve considerably the tax efficiency of your arrangements ensuring a huge amount of tax liability has been mitigated.

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in Outside UK

What were the circumstances that caused you to initially look for an adviser?

Moving to Spain, I needed a better system than I had in the Uk.

How has Justin Wade helped you?

My 1st. Meeting with Justin was reassuring that I could improve on the values of my innvestments. He is always at the end of the telephone or the email. His ideas for a better investment is always sound, over the last years I a have had a trouble free pension System, all I have to Rory about is being healthy & happy. A great guy.

Have you seen the outcome you were hoping for?

The changes that Justin has recommended to me have most of the time been to the betterment, the market has always been volatile, he has done his best to always act on this volatile situation. His obvious experience of the market place has paid off for me.

What could they have done better?

Not to much he could have done better. Possibly more time for him here in Spain, but we have the internet.

Justin's reply

I appreciate the kind feedback Ray. Our face to face annual reviews have ensured that your retirement plans have kept on track, whilst also ensuring any risks taken are managed in line with your expectations. I very much look forward to seeing you in the sun soon.

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in Hampshire

What were the circumstances that caused you to initially look for an adviser?

Getting older.......

How has Justin Wade helped you?

Came up with good suggestions we trimmed them to suit and understood the reasons.

Have you seen the outcome you were hoping for?

So far yes.

What could they have done better?

Nothing that I can think of immanently.

Justin's reply

Thanks for the review Neil. I look forward to seeing you both later in the year to complete our annual financial review of your arrangements.

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in West Sussex

What were the circumstances that caused you to initially look for an adviser?

Got made redundant & wanted to consolidate my pensions.

How has Justin Wade helped you?

Gave good advice as to which type of portfolio would suit me the best.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Dont realy know, i am satisfied with the results so far.

Justin's reply

Thanks for the review Alan. I was pleased to hear that you have found work again. Your pensions started to get a little complicated and admin intensive, so I am pleased that we were able to help you organise everything to ensure your retirement plans are back on track.

Review from verified client

May, 2016

Overall

Advice

Service

Value

Based in Somerset

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement we wanted to plan for a secure future. Initially we were given sound advice, but the company changed ownership and frequent changes of staff. This led to our finances left in complete disarray.

How has Justin Wade helped you?

Having listened to my needs and reviewed my financial position Justin was able to provide a plan for the future. Not only that he was able to adjust and correct previous investment and claims to my best advantage.

Have you seen the outcome you were hoping for?

The plan is now in progressing successfully.

What could they have done better?

Justin did everything he could to assist me in every way. The greatest reassurance is that he is always accessible.

Justin's reply

Thanks Michele. You placed a large amount of trust in me and I am pleased to hear that our work is paying dividends already. I look forward to seeing you again at our next review.