Reviewed for

Insurance and Protection ( 34 )

Mortgages ( 111 )

Pensions ( 3 )

Equity Release ( 12 )

Retirement income (annuities, drawdown) ( 1 )

Investments and Savings ( 6 )

Inheritance Planning ( 3 )

Reviewers' assets

£500k+ ( 7 )

£200k - £500k ( 2 )

£100k - £200k ( 4 )

£50k - 100k ( 7 )

Up to £50k ( 33 )

Client reviews

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Went with Mark for our first mortgage and didn’t hesitate to use him again when we remortgaged

Have you seen the outcome you were hoping for?

Yes

How has Mark Horsfall helped you?

Found the best mortgage offer for our circumstances

What could they have done better?

Nothing

Review from verified client

July, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Needed a mortgage for our home

Have you seen the outcome you were hoping for?

Yes very satisfied with the outcome

How has Mark Horsfall helped you?

Mark has assisted us with our own residential mortgage and more recently 2 x buy to let properties

What could they have done better?

Nothing

Review from verified client

June, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Home buyer

Have you seen the outcome you were hoping for?

A mortgage

How has Mark Horsfall helped you?

Exceptionally

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

Bad credit rating

Have you seen the outcome you were hoping for?

Yes, we have a mortgage

How has Mark Horsfall helped you?

Did did everything he could to get us the best mortgage with bad credit, when it seemed impossible when asked other mortgage advisors

What could they have done better?

Nothing,

Mark's reply

Hi laura, i hope you are well, thank you for your positive response, we look forward to working with You again. kind regards Mark.

Review from verified client

April, 2023

Overall

Advice

Service

Value

Based in Cambridgeshire

What were the circumstances that caused you to initially look for an adviser?

Buying a new house

Have you seen the outcome you were hoping for?

Yes

How has Mark Horsfall helped you?

In providing a great service

What could they have done better?

Nothing

Mark's reply

Dear Ricky, thank you so much for your great review, enjoy your new home and we look forward to working with you again in the soon.

Review from verified client

March, 2023

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

For a mortgage

Have you seen the outcome you were hoping for?

Yes

How has Mark Horsfall helped you?

He’s explained how everything works and got us the mortgage and everything else that we needed

What could they have done better?

Non

Mark's reply

Dear Ronald, Thank you for you positive response, we always look forward to working with you.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage and Mark was recommended to me

Have you seen the outcome you were hoping for?

Yes

How has Mark Horsfall helped you?

Mark has been exceptional, explaining processes, answering questions and chasing things up, making things very easy for me.

What could they have done better?

Nothing

Mark's reply

Dear Cheryl, Thank you so much for the great review, we all look forward to working with you in the future, have a great Christmas and new year, and enjoy your new home. kind Regards Mark.

Review from verified client

December, 2022

Overall

Advice

Service

Value

Based in South Yorkshire

What were the circumstances that caused you to initially look for an adviser?

I was in the process of looking for a mortgage for my first house. As it was my first time doing so, I felt advice on the best way to go about this was necessary.

Have you seen the outcome you were hoping for?

I have, after receiving sound advice. I now have a mortgage on the house I wanted.

How has Mark Horsfall helped you?

He guided me on how to arrange the mortgage, how much my limit should be on how much to lend, and how to manage my money to make the adjustment of moving out more manageable.

What could they have done better?

I honestly can’t think of any ways that the service I received could have been improved.

Mark's reply

Dear Charlie, Thank you very much for your positive review, we all look forward to working with you again soon. Please feel free to recommend us to any of your work colleagues, friends or family, we would be very happy to help. Kind Regards Mark Horsfall.

Review from verified client

November, 2022

Overall

Advice

Service

Value

Based in Sussex

What were the circumstances that caused you to initially look for an adviser?

Remortgage on several properties

Have you seen the outcome you were hoping for?

Yes

How has Mark Horsfall helped you?

Knowledge of the options available and delivered

What could they have done better?

Got the bank of England to keep rates lower

Repeat review from verified client

October, 2022

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

very professional with all my queries

Review from verified client

August, 2022

Overall

Advice

Value

Service

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

Our first mortgage

How has Mark Horsfall helped you?

To buy our first house

Have you seen the outcome you were hoping for?

Yea

What could they have done better?

N/a

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Buying our first house.

How has Mark Horsfall helped you?

Rebecca supported us through this process and has been absolutely fantastic. She was on hand throughout to answer any of our questions.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

N/A

Mark's reply

Hi Eleanor, Thank you very much for your review, Rebecca is an extremely valued member of our team and I will pass on Your Review to her, Please do not hesitate to contact Rebecca, if You require anything else. Thank you Mark Horsfall Director.

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

RETIREMENT REASONS

How has Mark Horsfall helped you?

HE HAS BEEN PERFECT IN HIS KNOWLEDGE OF EQUITY RELEASE AND COULD NOT HAVE BEEN MORE HELPFUL

Have you seen the outcome you were hoping for?

ABSOLUTELY

What could they have done better?

NOTHING

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

We required Equity Release

How has Mark Horsfall helped you?

He brought it about

Have you seen the outcome you were hoping for?

Almost.

What could they have done better?

Would have liked a bigger "cash out" portion of the overall figure----after paying off the mortgage.

Repeat review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

Mark and his team were able to review my mortgage and offer a number of options moving forward

Review from verified client

June, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Used Mark over the past 30 years for mortgage products excellent

How has Mark Horsfall helped you?

Mortgages for family and friends

Have you seen the outcome you were hoping for?

yes

What could they have done better?

none

Repeat review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Suffolk

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

No need to but he has helped some of my clients and feedback has been good.

Repeat review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

An outstanding financial advisor. Truly excellent and a gentleman to add the mix. Powerfully positive and energetic and gave me a great deal of optimism and support at a time when I was making significant personal and financial changes. Mark and his team worked tirelessly as financial advocates in my case where other advisors would have lacked the energy and enthusiasm (I speak from experience).

Mark's reply

Dear Dr Islam, Thank you very much for you kind words, we always love working with clients like yourself, we look forward to working with you in the future. Mark.

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I was uncertain of my options following a change in circumstances.

How has Mark Horsfall helped you?

Mark’s advice gave me a number of options for the short and medium term that gave me choice and freedoms that I wasn’t aware of before consulting with him.

Have you seen the outcome you were hoping for?

The outcome has been a clear vision based on Mark’s expert advice which has enhanced my lifestyle and financial planning.

Review from verified client

April, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Renewal of mortgage and BTL advice

How has Mark Horsfall helped you?

Found best deal for us and provided sound advice.

Have you seen the outcome you were hoping for?

Yes

Repeat review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

Mark contacted me to discuss the re-mortgage of my current property, he explained the services offered and guided us through the process, every step of the way. The whole process was well handled, and he was never more than a phone, or Zoom call away. I would highly recommend his services.

Review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

From a family member who rated their service.

How has Mark Horsfall helped you?

Made our decision to purchase a property very easy as we were both confident and assured of their professionalism but also explained in a way that we understood and felt at ease.

Have you seen the outcome you were hoping for?

Yes definitely.

What could they have done better?

All was great and I hope to use them again

Repeat review from verified client

March, 2022

Overall

Advice

Service

Value

Based in Hertfordshire

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

Renewed my mortgage and insurances

Repeat review from verified client

February, 2022

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

No but only because no further advise has been needed

Repeat review from verified client

January, 2022

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

He is always on hand to offer advise

Repeat review from verified client

November, 2021

Overall

Advice

Service

Value

Based in East Sussex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

Yes, follow up to check all ok

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Moving house and needing to consolidate a number of pension pots.

How has Mark Horsfall helped you?

On pensions, we discussed options and where I might have control over future investments. Mark directed me to a SIPP management company where I can manage my own Pension Portfolio. Mark has provided excellent advice and found good mortgage deals for me on my house purchases over the last 20 years and two buy to let mortgages.

Have you seen the outcome you were hoping for?

Yes on all occasions.

What could they have done better?

I can't think of any time when, I wasn't fully aware of progress, even when the process wasn't entirely smooth. Mark provides an excellent service.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

End of term for our mortgage

How has Mark Horsfall helped you?

Jigsaw sourced a great deal for me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/a. Always first class.

Review from verified client

November, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Looking for great deals not usually available on the open market

How has Mark Horsfall helped you?

Down to earth

Have you seen the outcome you were hoping for?

Yes

Repeat review from verified client

October, 2021

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

yes

Repeat review from verified client

September, 2021

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

Advise on moving/porting out mortgage

First impression from a user who is not yet a client

August, 2021

Overall

Please provide a brief comment about your experience with Mark

Mark was very knowledgeable and helpful. Thanks Mark for all of your help and advise.

Review from verified client

August, 2021

Overall

Advice

Service

Value

Based in Cornwall

What were the circumstances that caused you to initially look for an adviser?

To buy our first house

How has Mark Horsfall helped you?

With getting ur first mortgage And life insurance.

Have you seen the outcome you were hoping for?

Yes above our expectations

What could they have done better?

N/a

Mark's reply

Thank you so much Bernie & Joel, it was a real pleasure helping such great people like yourselves.

Repeat review from verified client

July, 2021

Overall

Advice

Service

Value

Based in London

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

I have always found Mark, to be totally honest, and transparent. Super clear, if he can or cannot be of help.

First impression from a user who is not yet a client

July, 2021

Overall

Please provide a brief comment about your experience with Mark

Mark and the whole team were so helpful and professional throughout the whole process. They were always available to speak to us and explain everything clearly and patiently.

First impression from a user who is not yet a client

July, 2021

Overall

Please provide a brief comment about your experience with Mark

Amazing experience so easy and step by step advice and help from start to finish highly Recommended

First impression from a user who is not yet a client

July, 2021

Overall

Please provide a brief comment about your experience with Mark

Mark is the king of mortgages. He understands his clients demands and needs and he delivers. In addition he has also trained up hi lovely daughter Rebecca who naturally carries the same passion as her father. I cant say enough about Jigsaw Money Mgt and I have over the years recommended them to many of my friends.

Review from verified client

July, 2021

Overall

Advice

Service

Value

Based in Middlesex

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage

How has Mark Horsfall helped you?

Found the best deals and advised on options both for at the moment and long term

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing moire could have been done better

First impression from a user who is not yet a client

June, 2021

Overall

Please provide a brief comment about your experience with Mark

The whole experience was professional from start to finish. Mark, Rebecca and Molly held our hands and reassured us throughout the process. I cannot recommend Mark and his team enough.

First impression from a user who is not yet a client

June, 2021

Overall

Please provide a brief comment about your experience with Mark

Professional, knowledgeable and gets the jon done. Second to none!

First impression from a user who is not yet a client

June, 2021

Overall

Please provide a brief comment about your experience with Mark

Fabulous advice and personal attention.

Repeat review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Hertfordshire

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

By updating me on options and new products in rapidly changing financial landscape

Repeat review from verified client

June, 2021

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

Mark and his team, were able to give me the best advice in relation to a mortgage without penalties for over payments. Mark, fully explained, how certain products worked for me and made the whole process very quick and easy. I will be using Mark and his team again in the future

Repeat review from verified client

May, 2021

Overall

Advice

Service

Value

Based in Essex

This review is a follow-up review from a client who left a review previously.

How has Mark Horsfall helped you since your last review?

He did what he did before!!

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I wanted advice and options regarding purchasing and remortgage options for properties.

How has Mark Horsfall helped you?

Mark gave me several options based on different scenarios, allowing me to decide what best suited my situation and the outcome I wanted.

Have you seen the outcome you were hoping for?

Absolutely, the outcome I wanted was achieved and Mark’s insight has also helped inform my future plans.

Review from verified client

April, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage

How has Mark Horsfall helped you?

Mark has help secure all of our mortgages over the past 10 years

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing everything from start to finish was expertly managed

Mark's reply

Hi Siobhan, Thank you very much for your review, its always a pleasure dealing with you and your Family. Thank You.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Remortgaged home to buy rental property

How has Mark Horsfall helped you?

Arranging remortgage and giving sound advice

Have you seen the outcome you were hoping for?

Remortgage done just looking for new property

Mark's reply

Hi Patrick, Thank you very much for your review, it was pleasure working with you, we look forward to seeing you again soon. kind regards Mark.

Review from verified client

March, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Change mortgage

How has Mark Horsfall helped you?

Got me the low mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Very good service

Mark's reply

Hi Mark, thank you very much for our review, always a pleasure working with you. Kind regards Mark.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Fixed mortgage deal coming to an end.

How has Mark Horsfall helped you?

He pointed me in the right direction regarding my options.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I was fully satisfied with the service provided , and the new fixed deal I took out.

Mark's reply

Hi Mark, Thank you for the kind review buddy, and also thank you for all the referrals you give us. No doubt we will speak again soon, kind regards Mark.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Horsfall helped you?

The company found the right solution for me

Have you seen the outcome you were hoping for?

Yes

Mark's reply

Hi David, Thanks again for the Business always great working with you, looking forward to helping you again soon. kind regards Mark.

Review from verified client

February, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Investing in properties to let

How has Mark Horsfall helped you?

He helped me with mortgages

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Mark's reply

Hi Michelle, Thank you for your review, its always a pleasure working with you. looking forward to helping you again soon, kind Regards Mark.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I am a first time buyer and found Mark and his team at Jigsaw Management to help me with my mortgage application

How has Mark Horsfall helped you?

Mark and Rebecca both helped me find a suitable mortgage and best deal based on my requirements, and despite there being some back and forth with the lender, got my mortgage approved! I was very happy to have a successful mortgage application, after speaking to a different mortgage advisor prior and being told that they could not help. Not only that, they also completely handled putting in my life insurance too. Would highly recommend

Have you seen the outcome you were hoping for?

Yes! I have now exchange and completed with the property

What could they have done better?

Nothing to fault!

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Selling and buying a house

How has Mark Horsfall helped you?

Quick and excellent advice on mortgage products, efficient with setting everything up and helpful throughout the entire process. At the end secured us a great life cover deal, beating all the quotes I found.

Have you seen the outcome you were hoping for?

Yes. We have a good product for thrw mortgage, everything was ported over and the life cover works for us

What could they have done better?

I can't think of anything. They were always easy to contact and solved any issues we had.

Review from verified client

January, 2021

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

PROPERTY PURCHASE

How has Mark Horsfall helped you?

HE FOUND ME A SUITABLE PRODUCT

Have you seen the outcome you were hoping for?

YES

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

due to remortgage and new buy to let property investement

How has Mark Horsfall helped you?

Mark gave me confidence and helped me a lot due to remortgage and BTL investement , answered a lot of unanswered questions , he always explains the you would understand. Thanks to Mark and his great team

Have you seen the outcome you were hoping for?

Yes indeed

What could they have done better?

Mark implemented his huge career skills and done everything he could.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Northamptonshire

What were the circumstances that caused you to initially look for an adviser?

We needed an expert to find us the right mortgage in an unfamiliar market, its been a long time since either of us last bought a house & we had lots of questions.

How has Mark Horsfall helped you?

Mark reminded us of the mortgage process and explained any new aspects, he had plenty of resources to help us understand our options and offered pragmatic solutions straight away.

Have you seen the outcome you were hoping for?

Mark was friendly & professional, & we now have a mortgage ideal for our circumstances. We wont hesitate to seek out his advice in the future.

Review from verified client

December, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I was looking for a remortgage on a buy-to-let property.

How has Mark Horsfall helped you?

He advised me on the options available and the best way forward for my purposes.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Mark provided all the advice I needed and always responded quickly with any questions I had during the process.

Mark's reply

Hi Pauline, Thank you, yet again it was a pleasure working with you. lets hope the next one is a little easier. kind regards Mark.

Review from verified client

November, 2020

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I had read several negative reports regarding equity release and was recommended to contact Mark and his team to discuss. Mark was very knowledgeable about the product, explaining its history and why now the reputation it had is no longer justifiable.

How has Mark Horsfall helped you?

Mark walked me through the product and tailored the right equity release scheme for my situation.

Have you seen the outcome you were hoping for?

Definitely. We were given a choice of different product to chose from and was able to pick the correct one for our needs.

What could they have done better?

I honestly can’t think of one. From start to finish the process was very efficient.

Mark's reply

Hi Lance, Thank you very much it was a pleasure working with you and your family, We look forward to helping you again soon. Kind Regards Mark.

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

1st time buyer

How has Mark Horsfall helped you?

Mark was really helpful, explained to us everything step by step

Have you seen the outcome you were hoping for?

yes and more

First impression from a user who is not yet a client

September, 2020

Overall

Please provide a brief comment about your experience with Mark

Very valuable information so far, will be in touch with Mark if we proceed in the direction discussed. EIther way Mark's input was very helpful to us understanding our options much better

Review from verified client

September, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Over the years I've alway been unsure of banks and such institutions.

How has Mark Horsfall helped you?

Mark and his team took time out to speak with my wife and I on a personal level, making us feel at ease and understanding that the information and advice being provided in relation to a mortgage was what we wanted and needed.

Have you seen the outcome you were hoping for?

its been better than what we were hoping for.

What could they have done better?

If I'm being honest Mark has provided what I consider to be a faultless service.

Mark's reply

Dear James, I hope you and your family are well, Thank you for your Kind personal comments, we look forward to working with you again soon.

First impression from a user who is not yet a client

September, 2020

Overall

Please provide a brief comment about your experience with Mark

Exceptional service, easy to deal with, clear precise and to the point. Made every effort to explain things in layman’s terms.

Mark's reply

Hi Johan, Thank you for your review, it was pleasure helping you and we hope to speak again soon. please do not hesitate to call if you have any questions. Kind Regards Mark.

First impression from a user who is not yet a client

July, 2020

Overall

Please provide a brief comment about your experience with Mark

ok

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

To remortgage to buy two properties

How has Mark Horsfall helped you?

Professional ,honest and accurate advice in selecting a lender . Offers were made and accepted during the pandemic and two weeks before lockdown . We managed to complete on 19th June . The service by Mark and his team was exceptional in challenging circumstances . He secured responses from all organisations involved even though the media were reporting that lenders had furloughed staff. We were updated throughout by email and telephone calls .

Have you seen the outcome you were hoping for?

Yes . We exchanged and completed in line with the timescales agreed with Jigsaw Money Management .

What could they have done better?

No improvement . It is a well managed company , with strong customer service and attention to detail, that is clearly respected in the industry . I would highly recommend without hesitation

Mark's reply

Thank you so much for your kind words, its mean so much to us here at Jigsaw. it was a real pleasure working with such lovely people, we hope to work with you again very soon. Kind regards and all the best. From the Jigsaw Team.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers looking for our first mortgage and house!

How has Mark Horsfall helped you?

Mark was amazing. From our first meeting he sat down with us and worked out how much we could afford, he explained everything in simple terms and we walked away feeling so much more relaxed. He then eventually found us our mortgage when we found a property. He also sorted all our insurances.

Have you seen the outcome you were hoping for?

Absolutely! And more. He bent over backwards to help us and was always at the end of the phone or email if we had any questions.

What could they have done better?

Nothing, I mean that. He made a confusing and stressful process so much easier and simpler for us.

Mark's reply

Thank you for your kind words, we really look forward to working with you again soon. but hopefully next time it will be a little easier. Kind Regards from all at jigsaw money.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Hertfordshire

What were the circumstances that caused you to initially look for an adviser?

Was looking at helping our sons get in the property ladder

How has Mark Horsfall helped you?

He laid out the options open to us based on what we wanted to achieve. He secured the correct mortgage for us He helped us through the entire process from start to finish even during the tricky situation for everybody of lockdown

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing different

Mark's reply

Thank you Owen, for your comments, we look forward to working with you again soon. kind Regards Mark Horsfall and all the team at Jigsaw.

Review from verified client

June, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

A Remortgage of my current property

How has Mark Horsfall helped you?

Mark, explained all the current available options in regard to the current market and was able to suggest a number of lenders, which were able to meet my requirements

Have you seen the outcome you were hoping for?

Yes, very smooth Remortgage and seemless transfer to my new lender

What could they have done better?

Mark, was able to deliver a professional and personal touch throughout the process,

Mark's reply

Thank you Brian for you remarks. We are very that we are able to provide you with a great service. Thank you for your kind response. We look forward to working with you again soon. Kind regards Mark

Review from verified client

May, 2020

Overall

Service

Value

Advice

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

I was not looking

How has Mark Horsfall helped you?

Made my life a whole lot easier. I am what you might say my own worst enemy.

Have you seen the outcome you were hoping for?

yes.

What could they have done better?

Maybe met met me ten years earlier.

Mark's reply

Thank You very Much for your kind comments. we all look forward to working with you again soon. kind Regards All at jigsaw

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

Equity Release on my property

How has Mark Horsfall helped you?

general advice to find the right Equity Release, and the right terms & whole life mortgage provider. Mark was very knowledge, able, and very professional. He came up with a very good deal for me with a high street mortgage company. His fees were half of what l had read in newspapers.

Have you seen the outcome you were hoping for?

Very good outcome, very quick, clean & painless, with very nominal interest rates. The whole process was quick, clean and at all times very professional. The best bit was that Mark never put me under any pressure to complete any deal. Nice to have a professional who didn't behave like a double glazing salesman. Thanks Mark.

What could they have done better?

Nothing I can suggest that could improve the service I have had from this company.

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Suffolk

What were the circumstances that caused you to initially look for an adviser?

I wanted to remortgage to release funds for home improvements and needed advice on how easy this would be

How has Mark Horsfall helped you?

Mark showed me what the best type of mortgage for my situation would be suitable

Have you seen the outcome you were hoping for?

Yes Mark advised me that there was no reason why i could not get the mortgage i required and he was right

What could they have done better?

Nothing

Review from verified client

April, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

Remortgaging

How has Mark Horsfall helped you?

Offered advice on products available to us.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

A very efficient firm. Well managed.

Review from verified client

January, 2020

Overall

Advice

Service

Value

Based in Essex

What were the circumstances that caused you to initially look for an adviser?

PROPERTY PURCHASE

How has Mark Horsfall helped you?

HE FOUND A COMPANY TO LOAN ME THE FUNDS THAT I NEEDED

Have you seen the outcome you were hoping for?

YES

What could they have done better?

IT ALL WENT VERY SMOOTHLY

Review from verified client

November, 2019

Overall

Advice

Service

Value

Based in London

What were the circumstances that caused you to initially look for an adviser?

I was a first time buyer and new nothing about the mortgage or housing market. Mark was recommended to me.

How has Mark Horsfall helped you?

Any questions I had about mortgages and the properties I was viewing were answered.

Have you seen the outcome you were hoping for?

Yes, I wanted someone to guide me through the process and that is exactly what I got.

What could they have done better?

Can't think of anything. I was very happy with the service.

Review from verified client

November, 2019

Overall

Advice

Service